How to Set Up a New ASUS laptop | ASUS Support

[@GlobalClip-q3b]

Today I am buying ASUS Vivobook 15 i3 Great design and great comfort

[@henryakinnagbe8297]

Hello I purchased the asus vivobook s15 core i5 variant and its in windows 10 and I'm looking to update it. Hope I wont have to manually update that bios utility mode because that would just be really frustrating.

[@rameshrgavit125]

Dream asus vivobook 16x

[@Nektaraqi]

just bought a asus tuf gaming a15 2023 and i don’t know how many hours i should charge it for the first time can you help?

[@asus_support]

Hi, charge the Notebook PC for 3 hours before your first use in battery mode. For detailed information, please refer to the following instructions. www.asus.com/support/FAQ/1041257/ Thank you.

[@tomkidlaishram2557]

I bought a new Laptop 3 days ago (Asus Vivobook 16X) and done with the updates from setting and even restarted... but now it's automatically restarting 3 times till now (one each day)... And today it went to sleep where I cannot on by simply pressing the power button or other keys... I turn on by pressing power for about 30s... Should I replace my laptop?... please help Asus🙏

[@tomkidlaishram2557]

Please reply 🙏🏻

[@motivationalwallah001]

I also buy this laptop

[@motivationalwallah001]

But I didn't face this prblm so you can replace your laptop

[@tomkidlaishram2557]

@@motivationalwallah001 Thanks bro... How do think about it's build quality

[@motivationalwallah001]

@@tomkidlaishram2557 build quality is just ok

[@HemantShivalkar]

It's been 3 months and still I haven't received my warranty extension confirmation from Asus Team. On 2nd September I paid Rs2499 for 2+1 year warranty extension for my Asus TUF dash15 on your official website.

[@asus_support]

Hi, according to your question, since you need to provide your SN number, regarding that KZbin is an open platform, it's not proper to give your personal information. Please provide your SN number and problem to the following link. Relevant departments will assist you immediately. Thank you. www.asus.com/support/Product/ContactUs/Services/questionform/?lang=zh

[@deedouz]

How and when do you purchase warranty extension???

[@asus_support]

Please refer to the information provided here. www.asus.com/support/faq/1040170/ Thank you.

[@maxnavsa4470]

Does the asus vivo book have antivirus software pre-installed from box? Please can you help

[@asus_support]

The presence of antivirus software on your laptop depends on the actual specifications when it was shipped. Thank you.

[@OnyinyeHarry]

Hi Asus! I can't sign in to Microsoft store on my new Asus vivobook laptop.

[@vikumdinuja2015]

Hey I can’t either

[@asus_support]

I suggest you refer to the following FAQ for instructions. support.microsoft.com/en-us/windows/troubleshoot-problems-signing-in-to-windows-298cfd5f-df1f-c66b-36ad-f2a61a73baad Sorry for any inconvenience it may be caused.

[@arpadd1753]

Hi! I have bought a Vivobook 16x and upon installing Win10/11 it doesn't see the network adapter, in BIOS everything is ok, in windows no network, no touchpad... frustrating. I have installed all the drivers from asus site, nothing changed. Too bad, I really like ASUS products.

[@asus_support]

I would recommend checking the Device Manager to confirm if the wireless network card and touchpad hardware are detected. Please reinstall the drivers to ensure proper functionality.

[@deedouz]

Please explain the entire process when one faces such issues with laptops

[@reishin8929]

Hi, I just recently bought a Asus TUF F15 laptop and upon opening and booting up the laptop, the display only shows a black screen but everything else seems to be working properly. How do I fix this issue?

[@asus_support]

Hi, according to your question, have you try the troubleshooting steps according to the video or the FAQ at the description box? May I ask whether your power light is on or off? May I asj have you make any change or update anything then the problem occur? You can refer to the following link. www.asus.com/support/FAQ/1014276/ Also, could you provide your product model (for example: FX507ZM) and current OS version? Thank you.

[@reishin8929]

@@asus_support The power light is on, the laptop is brand new and i've only just received it from ordering last week. The product model is FX506H and current OS is Windows 11. I have tried some of the troubleshooting steps that I currently am able to do such as using FN + F6 or F8 to no avail.

[@krislenny1952]

@@reishin8929did you ever fixed the issue and how did you fix it, the same thing is happening to me

[@sueyk5696]

@@krislenny1952 I've just unboxed my new asus too. The screen won't turn on, the power button is not on/lit up (although there is a white and red light showing on the right side of the laptop near the power button). I get speech feedback when I touch the keyboard, assuming this is the accessibility mode?? No idea how to turn the screen on, super frustrating!

[@Toji190]

@@reishin8929bro i also bought the same model its new nothing coming to screen only keyboard backlight showing

[@youngmasterfei]

how do you use widgets?

[@Skaryet]

I bought a zephyrus g15, and it heats up fast! It's on idle, sometimes playing light games like roblox and stuff and writing on word. And i only have this laptop for 2 days so its new

[@asus_support]

Hi, according to your issue, you can try the below troubleshooting steps first. rog.asus.com/support/FAQ/1015064 And make sure that all the driver is at the latest version. Thank you.

[@N0body_user45Jop11]

I just bought a zenbook and when i start it the first time, i saw a account named « Asus » It is normal ?

[@asus_support]

Please recall if it's possible that the dealer may have set it up for you at the time of purchase. Regarding the initial setup when first powering on the device, we recommend referring to the following. [Windows 11/10] Start for the first time (Windows OOBE) www.asus.com/support/FAQ/1041493/ If you have any concerns, it is recommended that you report it to the dealer to confirm whether the product can be returned or exchanged. Thank you.

[@jikaixin]

First time setup then when after clicking Next button on Unlock your Microsoft experience, got blank asus M1403qa

[@asus_support]

Hi, based on your issue, it is suggest that you press and hold the power button until the laptop shuts down completely. Then, turn it back on and see if the issue persists. Sometimes, a simple restart can resolve temporary software glitches. If the blank screen persists, you can try booting the laptop into Safe Mode. To do this, turn off the laptop and then turn it on while repeatedly pressing the F8 or Shift+F8 key. This will bring up the Advanced Boot Options menu. From there, select "Safe Mode" and see if the laptop boots into Safe Mode successfully. If it does, you can troubleshoot further from there. Thank you.

[@RanjanaRoy111]

I just bought it yesterday, but the windows are not updating?? Why so

[@anais8644]

Hi, I recently purchased the Asus Vivobook Flip 14 TN3402YA. My numberpad is not working and i can't find what the issue is or where to install the driver. I've tried everything.

[@asus_support]

If you are experiencing issues with a newly purchased machine, I would recommend contacting the retailer to inquire about the possibility of a return or exchange. Sorry for any inconvenience it may be caused.

[@rhymecheovelez716]

I am in choose privacy settings but i cannot scroll it down, and the next is not working even i use a mouse still not working

[@asus_support]

Hi, according to your question, do you mean whether using touchpad or mouse, you cannot scroll down? Have you confirm that all the drivers is at the latest version? Also, could you provide your product model and OS version? Thank you.

[@mysticloverfairy1]

Same here

[@asus_support]

@@mysticloverfairy1 Hi, according to your question, do you mean whether using touchpad or mouse, you cannot scroll down? Have you confirm that all the drivers is at the latest version? Also, could you provide your product model and OS version? Thank you.

[@ranbirnishad5797]

You have got any solution please tell me ....i am facing that problem

[@asus_support]

@@ranbirnishad5797 Hi, according to your question, could you provide the product model and OS version first? Do you mean when in the privacy setting, you cannot scroll down? Did the problem only occur in privacy setting? Have you try to update everything?

[@nidhiumaretiya2950]

Hello meine asus zenbook liya he but Microsoft inbuit he but open nhi Hota product key Mang rhe he kya kre ab

[@asus_support]

Hi, may I ask if your question is related to a laptop? If so, we are delighted to provide you with a dedicated discussion forum to ensure you receive the best support and answers. For our laptop series products, we have created the forum specifically for users of laptop products. On the forum, you can ask questions related to the products, share your experiences, and interact with other users. Our dedicated team will also be there to provide personalized assistance, ensuring you receive accurate and timely responses. zentalk.asus.com/t5/laptop/ct-p/Laptop Thank you.

[@NAMMATULUNADU319]

Problem on face recognition please help me

[@asus_support]

Hi, according to your question, may I ask whether your laptop cannot recognize your face? Please refer to the following link. www.asus.com/support/FAQ/1047129/ Also, could you provide the product model and OS version? Thank you.

[@_.davidd._d]

I have bought an Asus Vivobook s15 core i7 and I started my PC and I arrived in the UEFI Bios menu and it doesnt let me leave. How can I enter the windows setup?

[@asus_support]

It is recommended that you refer to the following FAQ for troubleshooting. www.asus.com/support/faq/1042868/ If the problem persists, since you have just purchased the laptop, we recommend contacting the retailer to check if a return or exchange is possible. Sorry for any inconvenience it may be caused.

[@sivaprasanthreddyk2621]

I had purchased asus vivobook 15 oled ryzen 5.When I'm trying to set up unfortunately it freezes on some page and I can't view the cursor and the touchpad also not working properly I am using mouse at present. Please solve my problem

[@asus_support]

We recommend you restart your laptop and check if the issue is resolved. Sorry for any inconvenience it may be caused.

[@UChAcooWqYEKK8YL32jkDN_g]

Здравствуйте. Купил в магазине ноутбук ASUS ROG Zephyrus G16 GU603ZV-N3009, он продавался уже без видновс. В магазине купил официальную виндовс 11 с флешкой в коробке. После выключение ноута с флешкой ноут не видит виндовс в boot priority. Уже и флешку в другой порт переставлял и в настройках биос смотрел, ничего не помогает. Может быть вы с таким сталкивались ?

[@asus_support]

Thank you for your interest in our products! We are delighted to provide you with a dedicated discussion forum to ensure you receive the best support and answers. For our gaming series products, we have created the ROG Forum specifically for gaming enthusiasts and users of ROG products. On the ROG Forum, you can ask questions related to the products, share your experiences, and interact with other users. Our dedicated team will also be there to provide personalized assistance, ensuring you receive accurate and timely responses. For your question, we recommend posting it here to seek answers. rog-forum.asus.com/t5/gaming-notebooks/bd-p/HSS_Notebooks Thank you.

[@Lyricsofficial1993]

Today i had buy new Asus vivobook i5 14 gen lapctop How can i caim warrenty and does it flip 90 degree to 180 without any problem

[@asus_support]

Please confirm that the product you purchased comes with a warranty, or provide your laptop's serial number to the local customer service for verification. As for the screen rotation, we recommend referring to the following FAQ for instructions. Thank you. www.asus.com/support/faq/1049410/

[@Bernard-hq1jg]

I need to connect my laptop

[@waving_rain]

None of the apps are downloading in the Microsoft Store. Keeps saying a problem has occurred during installation

[@asus_support]

Please confirm if the network connection is normal, or kindly reboot your laptop for confirmation. Thank you.

[@sudhanshukumar7099]

My Fn10(shutter key) is continuously glowing red. How to solve it and turn it off?

[@asus_support]

Please confirm if the camera is turned on, or please restart the laptop.

[@sudhanshukumar7099]

@@asus_support I have done everything possible things

[@aa-bk8wq]

How to do @ on asus vivobook

[@akshay1608]

Bro my setting not opening

[@asus_support]

Hi, based on your issue, may I ask whether you want to set the new ASUS laptop? Have you follow the steps according to the video or the FAQ at the description box? Which steps is inoperable? Also, could you provide the product model and OS version? Thank you.

[@ashleealan6967]

Since 4 days I couldn't find @ either & I couldn't do anything without entering my email too!😡😡

[@ASANoop]

I bought asus vivobook 3 days ago ,my key board is not working , i can turn on and off and can change brightness exept that nothing is working

[@asus_support]

If you encounter issues with a newly purchased laptop, we recommend contacting the retailer to check if a return or exchange is possible. Sorry for any inconvenience it may be caused.

[@itsnansky4299]

Do we use our microsoft account to log in MyAsus or our personal email?

[@asus_support]

Hi, according to your question, you can refer to the following link www.asus.com/support/FAQ/1039710 Please confirm whether you have installed MyASUS in your computer. If you don't find MyASUS in the Start menu, you can download it from the Microsoft Store. Thank you.

[@viktormartinez4125]

Hello, i bought a laptop today the m1402i i believe its a vivoboo, and the windows its not installed and its stuck in the asus bios, i don't know whta to do because i dont know if this is suppose to happen

[@asus_support]

Hi, based on the issue. may I ask have you encounter boot up and will directly enter BIOS issue? If so, it is suggest that you can refer to the following link. www.asus.com/support/FAQ/1042868/ Thank you.

[@alooosh1196]

I bought a new vivobook 15 go without windows system what can I do in this situation

[@asus_support]

Please confirm with the purchasing store whether the specifications of your purchase are correct or if the system was not included from the beginning. Thank you.

[@MichealMyers.]

Hello my asus is very slow any ideas to make faster

[@asus_support]

Have you tried restoring the system? If not, we suggest backing up your data first, then restoring the system and checking again. Thank you. [Windows 11/10] How to reset the PC www.asus.com/support/faq/1013063/

[@jacobbenavente1011]

I just bought a laptop and I’m stuck , it won’t let me “ accept “ my settings to move on

[@asus_support]

Hi, according to your question, may I ask what setting you're indicating? Have you make sure that all the steps is at the latest version? May I ask when did the problem occur? Have you make any change or update anything then the problem occur? Also, could you provide the product model and OS version? Thank you.

[@jacobbenavente1011]

@@asus_support is was frozen during the very beginning of purchasing it , I had to hold down the power button for like 30 seconds . I lack knowledge with computers, but my uncle helped me lol

[@jacobbenavente1011]

@@asus_support thank you 🙌

[@AngelaOrosco-dk5zs]

I recently purchased an Asus E510 laptop, but when I try to log in, it only shows a message to reset my password, without any visible text or prompts.

[@asus_support]

Hi, if you have recently purchased the laptop, I would recommend that you communicate with the retailer to inquire about the possibility of a return or exchange. We apologize for any inconvenience this may have caused.

[@Dan12503]

in setting up the asus l410m cannot pass through the services

[@asus_support]

Hi, sorry for not being understand of your question, what do you mean cannot pass through the services? Whether you want to set up something? Did you encounter any other problem? Also, could you provide your product model and OS version? Thank you.

[@soykarenna5984]

Mi computadora se wueda iniciando en el PIN y no carga la opción para poderlo cusndo la inicio. Por favor ayuda

[@asus_support]

Hi, based on you issue, may I ask whether your issue indicate laptop? Could you provide the product model? Whehter the issue is stuck at the place that told you to enter the PIN?

[@GanzorigZorigoo-yt3tb]

Why is it already in this mode How can I setup this laptop? No display. Its really hard to boot this without booting system. Its always says" Save and Reset" But nothing change. Help me. Where is the Software of this laptop? This is Asus vivobook rizen 5 7520U

[@asus_support]

May I ask if your laptop is newly purchased? If so, it is recommended to first confirm whether the purchased laptop comes with an operating system. If you have purchased a laptop without an operating system, it is advisable to contact the retailer to inquire about the possibility of a return or exchange. Thank you.

[@Goofyeeeee]

How do I scroll when I’m on the privacy settings it won’t let me scroll down

[@asus_support]

Hi, according to your question, it is suggest that you connect an external keyboard first. Thank you.

[@alexp.4902]

I can't even boot it up. Something is interrupting the installation of windows.

[@asus_support]

I recommend restarting your laptop and checking if you can successfully complete the installation. If the issue persists, I suggest restoring the system and then trying to use it again. We apologize for any inconvenience. [Windows 11/10] How to reset the PC www.asus.com/support/FAQ/1013063/

[@donnamanier1927]

My new asus freezes during the startup and I cannnot complete the setup

[@asus_support]

If you have purchased a new product and it malfunctions, we suggest you immediately contact the purchasing dealer to inquire about the possibility of returns or exchanges. Sorry for any inconvenience it may be caused.

[@straconek605]

Co zrobić jak mój laptop nie uruchamia się po kupieniu? Nie można wykonać pierwszego uruchomienia??

[@asus_support]

Hi, as your language is not my native language, to avoid any misunderstandings in communication, could you please state the situation you encountered in English? We apologize for any inconvenience this may cause.

[@KhangLu223]

Hello I am an Asus laptop user and now using Asus expertbook At first my asus laptop have the Asus Expertbook wallpaper and using very smoothly but I got a virus so I make a clean install for my asus laptop from usb ( my usb window downloader is from the microsoft free down window ) Yes everything fine and my laptop is in active licence but why the Asus wallpaper disapear and some of the asus program lost Can you help me

[@asus_support]

Hi, according to your question, do you mean the desktop background becomes dark? Have you try to reset the desktop background? You can refer to "How to reset the desktop background" in the following link. www.asus.com/support/FAQ/1043421 Also, could you provide your product model and OS version? Thank you.

[@MiguelAguilar669]

One day i will get asus k55a

[@liki3979]

bought a vivobook and it aint leaving the MYASUS in UEFI screen

[@asus_support]

Hi, according to your question, you can refer to the following link. Thank you. www.asus.com/support/FAQ/1039718

[@hsefeheikejevhdisvdjdhdb9359]

I selected the wrong country and now it won’t let me connect to my WiFi, help!

[@asus_support]

Please confirm if you can access the system. If you can access the system, please refer to the following FAQ to change the country settings. [Windows 11/10] Change System Language www.asus.com/support/FAQ/1030002/ Thank you.

[@florishpeters5805]

I just bought Asus laptop but am but @ is not typing

[@asus_support]

Hi, according to your question, since you just bought the product. It is suggest that you visit the dealer to confirm the issue. Thank you.

[@ashleealan6967]

@@asus_supportwhy will I go all the way down to the city just ask a question? Why don't you answer now?

[@jcarlosibarra8579]

in setting up for the first time the asus L410MA cannot pass through the services, after you see the office 365 screen and click continue it does nothing only see blue screen and the word services on top , it came with Windows 10 S mode S/N m8n0cx20z86146b

[@asus_support]

Hi, according to your question, may I ask have you encounter blue screen problem? Have you make sure that all the driver is at the latest version? You can refer to the following link. www.asus.com/in/support/FAQ/1042499 Have you make any change or update anything then the problem occur? Could you provide OS version? Thank you.

[@NoorAlam-INTRADAY]

Aap not download plese help me

[@kevinfarrell523]

Too technical I do not want Windows 11.

[@okinnen]

Je vois que je ne suis pas le seul avoir des problèmes avec asus

[@pratyasaha9876]

You will get Windows XP

[@chfurqanmuhammad9646]

I'm soo lucky I have Asus laptop

[@Lokesh_Raj11]

Why?

[@alisonchapman6499]

Too much info m too fast

[@asus_support]

Hi, if you still cannot understan or follow the steps according to the video. You can refer to the FAQ at the description box. Or you can refer to the following link. Thank you. www.asus.com/support/FAQ/1041493

[@janinet1951]

If you click on the gear you can set the speed that you want.

[@okinnen]

Je ne recommande jamais d acheter un asus portable car j’ai fait la douloureuse surprise d acheter un ordinateur abus et après plusieurs envois sos garantie pour changer l os qui était obsolète et j’ai consulté plusieurs sites qui m’on affirmé que c était un ordinateur portable qui était obsolète

[@Amdadul-z6z]

বাংলাদেশের শোরুম কই যোগাযোগ করার মাধ্যম আমার মেসেঞ্জারে লক দেন

[@4funrc11]

Without a Microsoft account? 😮

[@asus_support]

Hi, may I ask have you encounter any problem while sign in Microsoft account? Could you provide your product model and OS version? Thank you.

[@amonyatdoreen3423]

Just bought a vivi book but am stuck at setting it up the accept icon had suddenly dropped responding

[@asus_support]

Hi, according to your question, may I ask which steps you're stuck into? Whether is setting up account? Have you try to reset your PC? You can try to press and hold the power button for 40 seconds, re-connect the AC adapter and battery and power on the computer. Also, could you provide your product model and OS version? Thank you.