ATM thieves use glue and 'tap' function to drain accounts at Chase Bank

There's a new warning for those who use the "tap" function at ATMs at Chase Bank. abc7chicago.co...

[@Ericah81]

I found it ridiculous that Chase would not go through their surveillance cameras and charge these criminals with fraud and theft!!

[@satinwhip]

The crooks know about the $500 limit. That's why they make multiple withdrawals of $400 each.

[@tibedog5629]

The amount of money required to press charges and proceed through a court system like New York that won't penalize or charge it as a felony due to not being over their felony amount is worthless waste of money to Chase

[@DaBaltimoron]

@@Pens4Life85 the theif?

[@hermanrogers1325]

@@Pens4Life85 that’s right only 100 dollars available until the next day

[@williamking6531]

@@tibedog5629 How about the account holder? It's their money that is lost.

[@crinklecut3790]

Why would Chase bank have their software setup that way? With every ATM I’ve ever used, you have to enter your PIN number again to do a second transaction. This was bound to happen with such an obvious vulnerability.

[@jessecarliner7733]

I'm guessing they weren't making sure the helpful person moved away to where they couldn't see them enter their PIN.

[@MV3M3NT]

no you need the pin again the scammer is watching them enter there pin lol

[@MegTelevised]

Yup. It always asks again for passcode

[@kalb.3002]

They have card readers everywhere they don’t need the pin they can get the pin thru the reader ….the 7/11’s the gas stations, atm’s there everywhere the banks have to come out with better tech

[@Falconlibrary]

It was probably four cents cheaper per ATM this way. Typical Chase, really. The people involved need to contact the FDIC to get their money back--security cameras record everyone using the ATM and Chase can see it's not the account holders making these withdrawals.

[@mrs.puffincarnate636]

Always get a paper receipt, and always wait for the “Welcome” screen to pop back up before leaving. Crazy world we live in.

[@terrylandess6072]

At first I thought perhaps when tapping, some signal was sent out which could be intercepted by a phone app. Glad I was wrong in this case, but still . . . . .

[@toofusnook]

@@terrylandess6072 - Reporting this as a “tap-feature bug” is a misleading clickbaity way to report.

[@BlackRayne6163]

That's if they have receipt paper lol.

[@WildBikerBill]

People are so focused on their convenience, they are astonished they have to stick around a few seconds longer and explicitly close out their session with the ATM.

[@lamia.thira.lowenstein]

because the feature is new so people do not know. when you insert your card, it tells you to remove your card. when i tap on the cashier, i never have to wait for a close section, so the people here probably thought the same. chase should have placed a message regarding that at the beginning of the transaction

[@KDeds21]

I don't think I've never walked away from an ATM without making sure my account is completely logged out first. You can't be too careful these days.

[@Mister-Brain-Wash]

И чек не забывайте взять с собой, не выбрасывайте его в мусорную корзину. Приходите домой и сжигаете свою квитанцию.

[@MDbandit10]

at real ATMs you don't have to. if you don't even answer the prompt, you need a pin to do another transaction

[@Goalier95]

Never, ever let anyone come close to you when you're using the ATM. That's should be a red flag right there.

[@NTJedi]

Wiser to never use ATM machines.

[@manictiger]

Dude, I take my s777 off safety if I'm at an ATM, and I check the machine for any loose items, like skimmers, while maintaining 360 situational awareness. Conceal carry permits should be deemed federally illegal and against the constitution. In my state, I don't need that trash.

[@TheGreatSalsaMan]

Personally I never use an atm. If I need cash I go directly to my bank and talk to a human banker who will ID me and know who I am. Can’t believe how stupid some people can be…

[@true_shotentertainment2717]

Rule 1. Be sure to fully close out of the ATM Rule 2. DON'T BANK WITH CHASE!!!

[@arikkatzenberg582]

Reverse that. Rule 1 is never bank at Chase

[@jimbeekman4863]

Rule 4. Forget rules 1-3 and go whine somewhere else.

[@backmasking33]

Or dont be stupid and make sure your log out?? How tf do you not know that

[@DukenukemX]

Time for a bank run?

[@DukenukemX]

@@joes5711 Yea, like Texas!

[@tizodd6]

I work at a bank and this has an easy fix: The host/network can change the ATM load so it requires a PIN entry before EVERY transaction. So even if someone waits for you to leave, and chooses yes for more transactions, they'll need to re-enter your PIN to actually complete the withdrawal. edit: I'm really surprised a FI as large as Chase isn't already setup this way.

[@Gawillamon]

This is how the ATMs have always worked for me and I use Chase

[@zd9775]

This is how every Chase ATM has been at every one I used.

[@rain4242]

someone who has no idea how another company works gives their input and criticism without any prior knowledge. Seems to be getting more common these days and not for the better. I bet if you ran passed stop sign and got a ticket you would blame the cop for your negligence huh?

[@tizodd6]

@@rain4242 I simply made a suggestion on a fix which works for us. Calm down.

[@Cherries2413]

Thank you as easy as you said. They want you to get robbed

[@teedtad2534]

Thieves and Robbers must be punished! One of the best ways is that when get a job they are penalized 15 percent til fully paid off of their crimes!! Or simply jail time! Good video showing how customers FAILED to log out!!!! They should have had noticed how a stranger gave strange advice!!

[@SurfinScientist]

The bank has a responsibility to ensure that an ATM machine has not been tampered with. That is where their liability enters the picture.

[@jeromejohnson5412]

I agree

[@nikaanderson1868]

Agreed. My money is deposited in their bank. They should make sure it’s protected. SMH

[@cliftonbowers6376]

Agree call AG of California..to file charges aginst this bank

[@mikapeltokorpi7671]

It is not. This is clearly a customer mistake (100% stated in the contract clause). But at least they should provide the video evidence. There is some possibility of class action suit due badly programmed ATM, though.

[@SandorVitez]

They are not liable for stupidity

[@FlexSZN23]

I always felt like I was a little paranoid cause I always make sure ATM’s, self checkouts, gas pumps etc go back to the main screen before I leave.

[@TheMonica82]

Right! 🎯

[@traveler320ak7]

Me too

[@Maria.9094]

Same here!

[@bubblegumpopvideo]

Cash is king

[@stripedpants1668]

I always check for card skimmers too.

[@sharit7970]

Takeaway: ALWAYS LOG OUT BEFORE LEAVING. The bank should have a sign stating that at the ATM. Thanks for sharing this.

[@sleepycat92]

This is why you can't trust random strangers coming up to you or tapping functions for cards unless you're inside the bank lobby using a machine there.

[@opo3628]

It's utterly disgusting how Chase refused to do anything to help the victims -- *THEIR OWN CUSTOMERS* -- until the media stepped in, (rightly) threatening them with bad press. I'm glad I don't bank with them.

[@johnp139]

Their NEGLIGENT CUSTOMERS!

[@djack915]

If you were Peter Thiel.......

[@Bob-Sacamano314]

pftt if ur dumb enough to not wait and hit no when it asks for more transactions ur dumbass deserves to get scammed

[@kendomyers]

Victim is a strong word. Rube? Stooge?

[@stephen-dev]

I quit using Chase when they demanded appointments just to open an account for my son. Apparently, they don't even have someone on staff to open a new account, you have to make an appointment, often a few days in advance, to create a new account. Sorry! I'm not a number, and won't do business like that.

[@speedking1353]

Apparently Chase knows how to chase away their customers 👐

[@markhinckley3661]

If those customers were using an ATM from any other bank, they would’ve done the same stupid stuff. They would’ve walked away from the ATM with their account. Still logged in and gotten ripped off there too. It doesn’t matter what bank, the bank at their behavior would’ve been the same.

[@kendomyers]

If its one thing Ive learned is that anything bad is always someone else's fault.

[@jaycho6747]

That’s all banks. 😂

[@tbanks9367]

They want your account to get overdrawn so that they can charge the overdraft fees.

[@user-mr7op8dp8t]

chase farm out spots to rob victims

[@puggirl415]

I saw this in my feed and it said ABC news Chicago but I recognized my neighborhood in the Mission in San Francisco. Glad I watched it. I just took money out of that ATM a couple of weeks ago. The slot worked for my card and I always finish the transaction by logging out. I don't use the tap feature. Good to know what's happening in the hood these days.

[@shelly3151965]

Good information to pass on I always make sure when I use a ATM I close it out completely thank God there money was given back.

[@AscensionCMXXXV]

This is why I always linger around to make sure that I’ve fully exited out of my account. I don’t trust people to not take advantage of my foolishness.

[@deamon5959]

Yeah honestly I feel like that’s just people not being careful, like there’s this big question on the screen, why would you just walk away instead of first hitting no?

[@v4lhulme]

Bingo. Too bad the general public is stupid.

[@flat-earther]

hi ascension have you become a flat earther yet? If not I suggest watch a 13 part series called _What on earth happened_ by Ewaranon to learn that the earth is not a globe. I got it in my about tab.

[@carsnob]

I always make sure to nuke an ATM after using it

[@RossPotts]

Too much logic here. You’d never make it in the government.

[@brbob4934]

Chase Bank's stance: "You didn't get ripped off enough, so we really don't care."

[@Gen10civic]

Facts. And they know you can’t get more then a certain amount out of an atm in one day. So they make it an absurd amount that you have to take out in reality your unable to take out 5,000$+

[@alejandroc7357]

@@Gen10civic it’s only an issue if the bank is lose money from their own pockets

[@mccombo1512]

It’s the customers fault for not knowing that you have to log out of the atm. Who just walks away after using it without confirming if you’re signed out? Smh

[@markhinckley3661]

Chase Bank stance is that they are not liable for the theft, the customers are.

[@MrAlxsr]

Any reason to not care.

[@lamar5803]

Please check out of the ATM entirely before leaving! And always be mindful of people behind and around you! If you have to go to another ATM then please do so! Always be on guard! It’s your hard earned money!

[@SKA343]

Good job on these reports good journalism ❤

[@hamsterdiving7593]

I just witnessed this the other day when I visited my BoFA ATM in NorCal -- a man ahead of me walked away from the ATM, I walked up, and noticed he didn't press the "Yes, I am finished" button. I did it for him. People these days are so distracted and preoccupied I'm not surprised...

[@cherrelleg8276]

If you did hit do another transaction it would ask for the card again and PIN number.

[@hamsterdiving7593]

@Cherrelle G Hmm, thanks I'll have to try that and see if it does. I usually make only one transaction so I've never experienced

[@krakoosh1]

Hope you yelled after the guy to let him know

[@RadBunny2269]

You’re distracted when handling your own cash? You deserve to get jacked.

[@jaysant6958]

That’s common. Almost everyone leaned the atm like that while it’s still asking.

[@crosslink1493]

I've noticed this on my local Chase Bank ATM screens. There's a function in the Chase ATM software so when you switch the type of transaction you're doing (such as balance check to a transfer between accounts), it'll ask if you want to do something else and require you pick YES then re-enter your PIN before it'll perform the second transaction. IF you just withdraw money the Chase ATM screen asks if you want to do something else after the withdrawl and you have to affirm 'NO' or 'YES' before it closes out. If the thief is right there he can slip in after you walk away and quickly choose YES and make another withdrawl before the machine's software automatically logs you off. I always wait and hit NO then wait until it logs out and I see the Chase advertisement on the screen before I walk away.

[@GoldAceNews]

That's exactly what I do every time I visit any ATM. There are too many criminals walking the streets freely.

[@thecommentjudgecharles1242]

That takes too much time I would have to just said hurry up

[@a_2502]

literally this. Always wait until the main homepage shows up

[@curtissharris8914]

If someone is hovering around me they are going to have my full attention.

[@jazziez6467]

They never used the tap before so probably felt rushed with guy standing behind them. Also the bank would have had a clear picture of the scammer but didn't want to be bothered to help out. Probably one of the Chase employees.

[@leeedens9497]

One of the banks I used switched to that at the ATM and properly changed back to the previous software, but honestly, I won't leave until I see the screen cleared back to the start screen

[@tenzinchokdup3466]

Withdraw 70% of your money from bank, never hold that much money. Bank don’t give a shit about it. Cash is power

[@jerryg50]

There are gas pumps where you have to make sure the transaction is closed. At truck stops or where there is a lot of commercial type traffic the gas pumps are set up to allow multiple vehicles to be filled up on the same credit card purchase. You have to make sure after you put back the nozzle in to the holder, you tap on End or Finish, or whatever is prompted. It happened to a family member where she did not terminate the transaction at a commercial type gas pump. She saw a bill from her card for a huge amount of gasoline. It took some arguing with the oil company head office for her to have a refund. Apparently, some other people behind her filled their vehicles after she left!

[@SomeGuyInSandy]

Always beware of strangers offering advice, especially when it comes to money!

[@jessecarliner7733]

Words by which to live your life.

[@888ssss]

or vaccines.

[@NerdyX90]

But let's listen to KZbin influencers about money, it's safer because it's on the internet. 🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣 Critical thinking, folks. FDIC doesn't care about you. Banks can do this same thing, it's called bail-in's.

[@johnsmith1953x]

Like this posting? :D

[@gwildordipkin6504]

"but crypto!!!!!"

[@TheBodrey]

These lowlifes make me sick. There's nothing I loathe more than people that scam others out of their money. I think it's absolutely ridiculous that the bank's not willing to cooperate to identify the scammers. That's just going to embolden more of them to do the same thing because they don't think they'll ever be caught.

[@ChatBloom]

The bank would get sued by the scammers if they showed their face. The usual suspects.

[@mfdoom6815]

The banks are designed to scam people out of their money too you know. Also, that is what rich people are all about. Politicians make laws to allow these people and institutions to do it with impunity.

[@keseanmcbath9714]

White people STOLE LAND AND ENSLAVED people. Does that make sick also

[@seancliften9344]

The bank on the scam

[@Rizky06]

"Hey why didn't we think of that" - Bankers

[@nysaxman]

Chase respects the possibility of bad press more than they respect their customers. Big business at work.

[@bikersoncall]

Thank you for the heads up ABC7.

[@916619jg]

I genuinely feel for these victims but why would you walk away from the ATM without confirming that all transactions are finished?

[@wokewokerman5280]

...true, and chase should look at the surveillance...bet they would if someone spray painted Chase SUCKS on their window....

[@trainerkam3218]

I feel like people can be easily distracted. As well as normally using an ATM locks your card so there's the added reminder that you're still logged in

[@TheTruelakersfan]

Because that’s the only stupid bank that allows that to happen that’s why. Bank of America makes closes the transactions automatically when you take out money even if you haven’t finished and if you want to do another transaction even if you don’t take it but just transfer it makes you use your card again.

[@Sashazur]

Because many people aren’t used to the tap function. Normally after you get your card back from the slot the machine is finished with your account. But if you tap, even though you have your card, the machine is still giving access to your account. So if you don’t think about it, you figure you’re safe because you have your card. They should reprogram the machines so that after you tap you can only get cash once; if you want more you have to tap again.

[@ProctorSilex]

Apparently, because it normally exits after one transaction when using the insertion mechanism as has been my limited ATM experience. I always check though by nature.

[@TheSageCommander]

I've always made sure to be logged out before I leave an ATM. But yes. The thief should be arrested.

[@missurielleshakirthesiren-3866]

Probably had a mask on or since it’s under a thousand it is a non violent petty theft crime and better and more cost effective to just bring awareness to Customers.

[@swimfan6292]

Make sure you're doing this online too. It's no different. You're logged in automatically everywhere and law says a tap or click agreement of any kind is sufficient. Even scrolling the page indicates you've read it

[@daveyd0071]

@@missurielleshakirthesiren-3866 It's not 'petty' when you're broke, is it?

[@jro21]

Lol same

[@Dawn-zo2ny]

The thief should be fined, NOT arrested...No one deserves to go to jail for that...That does not deserve jail...Jail is absolutely horrendous and i don't support it...i support complete rehabilitation, not punishing, and there are some people in this world that can do that, and if the people are really dangerous, then separating them from society, then rehabilitating...Stealing money is not like killing everyone in sight...It really bothers me that most people think like that, like putting people away is the answer...It is very cruel, devastating and barbaric, and i hope that consciousness changes in the future...If you did something like that in high school, do you think you would have deserved prison, and not know if you'll ever get out...?...That's truly scary that you think like that....

[@jenlovesjesus]

Chase Bank should be shut down because of this. Their behavior is disgraceful. For Chase to refuse to investigate, refuse to watch surveillance video--completely unacceptable, and I will NEVER BANK WITH CHASE!!!😠

[@andre-le-bone-aparte]

Banks: Bail us out, we are of National Importance. Also Banks: What? Our ATMs are flawed and they help scammers steal your money? - No, it's your fault you fix it.

[@ShovelShovel]

It's not flawed. They didn't logout AND they didn't conceal their pin.

[@kogasoldier9379]

I’m a generally lazy and not careful person but I don’t leave the atm until I see it fall back to the Home Screen smh.

[@josepha.r5839]

I rarely use them. I go inside and write a check. Can''t remember when I last used an ATM for cash. Or, get cash at establishments (grocery stores) where I shop often. Very weary of this. If I have to I wait until the session is over and have my receipt. Yes, I suppose you could blame Chase (which is my bank) but I'm still very careful.

[@igotthejuc3394]

It's common sense with any atm, these guys did it to themselves. There wasn't alot either if only 3people got got lmao

[@weatheronthe8s895]

I've gotta be honest, if you do not insert your card, Chase ATMs should not keep you logged in. When tapped, they should change it to make it log out after every transaction, or at least require you to tap the card again to keep making transactions.

[@MikeDubbau]

You have to put ur pin in again to allow it to start operst8ng again. I have chase and tested this myself because u can just walk away or hit no for another transaction

[@Atrayus1984]

These people are morons not scammed.

[@weatheronthe8s895]

@@MikeDubbau that's what I thought as I do bank at Chase. Although the issue is with walk up ATMs, the person behind you can watch you enter your pin and end up using the pin to access your account again.

[@PhilLesh69]

Seriously. As a web developer who has set up payment systems on websites that process credit card transactions, that is sloppy security or lazy programming. We take security far more seriously on websites than they do at banks. Go figure. Let's add near field communications to these terminals without thinking It it through. What could possibly go wrong. Wire the reader in and treat it like a second stripe reader. But wait, the other reader keeps your card until the session is over, could that be a problem? Nah... How could that be a problem? Lol.

[@PhilLesh69]

That's dumb. The pin is guessable or peekable. The chip or phone is a physical device. It would be far more logical, security-wise, to ask the person to tap again to continue. The pin simply verified who they were, but the chip, phone or card is the key. You should need the key for each transaction, not the pin.

[@Gawillamon]

I use Chase and even if you tell the ATM that you would like to do another transaction and do another withdrawal, it always asks me to re-enter my pin number to prevent things like this. That being said, the company's refusal to help these customers makes me want to stop using Chase.

[@carlosrincon1551]

Why would people walk away from the ATM before logging out? Also, whenever I’ve tried running a second transaction from an ATM, it always asks me to re-enter my pin. I’m assuming that by using the chip, it disables needing to enter the pin#?

[@MDbandit10]

guess it an old ATM, the ones I use work the way you described

[@troll-fx2zc]

It wasn't the tap, it was because you didn't finish the transaction.

[@lannym]

Because the standard practice is that you need to re-enter your PIN for each transaction, if not outright tap/insert again.

[@securityscorpion8687]

@@lannym right!

[@gobbletegook]

One transaction per transaction. Each should be a separate step. This sounds like a good class action against the bank. Imagine going to a filing station, filling up, then driving away and then the next guy gets free gas. That sort of thing would end overnight. And worse yet? The bank does not pursue it with the police as a theft and provide the picture of the guy

[@thedarksage328]

@@gobbletegook Exactly! It's software is a lousy design, weak in security.

[@luigivincenz3843]

Exactly! Why do people also blame criminals? You placed yourself in a position where simple common sense is needed. That's why EVERY transaction at the Chase ATM requires you to enter the PIN, even during the SAME SESSION. and in addition, that's why I USE CASH most times. I rarely go to the ATM.

[@traildoggy]

Banks: We destroyed the economy, bail us out for billions or everyone crashes with us. Customer: Someone stole $2000 of my money from your machine. Chase: Not enough for us to bother with.

[@reneechaplin8686]

True. Banks are not our friends !😮

[@nonterrestriaI]

Yep. And you keep giving them your money, why?

[@Douglas_I]

Why should it be Chase's problem? These people are idiots if they are going to walk away with the session still open. This is why we have to have withdrawal limits. There has to be a protection in place for stupid people.

[@fried0nion503]

@@Douglas_I because the criminal vandalized their atm and was loitering committing bank fraud for an extended period of time displaying a serious security issue to the safety of their automated teller space. Then withholds the camera footage from the account holder who should be able to see all ATM footage during the time that the bank claims they were conducting authorized transactions. If they're authorized you should have the photos shown to me grabbing out the money multiple times within minutes of the security request is made by the account holder.

[@braceyourselvesfortruth2492]

@@fried0nion503 Vandalism can be easily fixed with a technician. Stolen money victimizes the person withdrawing funds, so it is up to them to address that.

[@ato5037]

Ooh, I didn't even know that we could use that "tap" function. I've always inserted my ATM card. And I've always made sure to log out afterward. I'll try that "tap" method later and log out when I'm done. 😊

[@jellybellyfun3288]

Whoaaaaa!!!! Meanwhile, the banker is advising customers to use the TAP feature whenever possible.

[@remytherat1357]

who’s stupider, the person who designed the atm software or the people who walk away from an atm with a big button saying “do you want to withdraw more money?”

[@SilverrulezGaming]

Exactly. The majority of the top comments blaming Chase but too lazy to blame the person who can't double check that their card is logged off. Chase is right lmao

[@mysteryakatsuki]

One year later and I still haven't got scammed cause I always wait for thanks, come again screen.

[@surfrescue3232]

Stupider is not a word . It’s “who is more stupid “. Sorry , I just don’t want you to sound stupid .

[@lookup7055]

Glad to see this, sorry y’all got robbed but I’m grateful you’re sharing your stories to help others.

[@paxclout3334]

😂😂😂 finna be a hot summer

[@lookup7055]

@@paxclout3334 I’m staying away from ATMs 😬

[@Anthroid9]

Don’t be a coward, be aware

[@originalkingalpha5116]

@@Anthroid9 Get your butt home NOW, CHRISTOPHER!!!!

[@lookup7055]

@@originalkingalpha5116 😂

[@ppumpkin3282]

Chase needs to change their software, so you have to tap for each transaction. This is how it used to work with cards before they required the card to stay in until you completed your transactions. You used to have to insert your card after each transactions. The machine does require you to say you ended your transactions, many people just ignore this, that's how this happens.

[@UOAPlays]

It's sad to think that there are people in the world that somehow managed to be given a debit card, but aren't intelligent enough to make sure they ended the transaction before walking away from an ATM

[@losnamazzottino6188]

I am that kind of person that wait til the end, but sometimes we get distracted. It might happen to anyone, so, thank you for informing us about this. Hopefully they will catch these thieves soon.

[@chinbosschinboss2484]

This isn't even a "scam" At the end of your transaction it *LITERALLY* says "DO YOU WANT TO DO ANYTHING ELSE?" These people are just walking away without ending the transaction. All you have to do to avoid this "scam" is be patient, and read. It always asks you if u want to do another transaction at my bank

[@spankbuda5760]

@@chinbosschinboss2484 Actually this is a scam when the criminal purposely breaks the ATM card insert to force people to use the scan feature to access their account in hopes for an individual to forget to log out.

[@chinbosschinboss2484]

@@spankbuda5760 just. Press. No. And. Walk. Away.

[@spankbuda5760]

@@chinbosschinboss2484 Common sense isn't common.

[@jamesphillips2285]

@@chinbosschinboss2484 For a non tap transaction the machine holds onto your card until you say you are done. Then gives you the card back before your cash/receipt. The slot was disabled because the tap feature does not have the same safety checks.

[@markhayes2265]

I quit using ATMs years ago. As soon as I heard about skimmers being used by criminals, I realized criminals were smarter than the banks. Now I always go inside and deal with tellers and I'm not so sure about them either.

[@SacramentoNativ3]

If hungry enough they will try anything

[@xmo552]

They're just cute bobble heads.

[@jaystackz3425]

Smart

[@digitalmoon777]

Would do this too then I had the bank call me to say they were putting $100 back into my account bc one of their employees was taking money from customers account without authorization. I didn’t realize money was missing until they refunded me

[@TJ-100]

My brother used to be a teller, he would take some cash if you came in & wanted to deposit $600 for example. If that person handed him $650, he taking that $50. He was doing it for years until he landed a better paying job

[@cageybee7221]

ATMs should always cut access to the account after a withdraw. if a person wants to withdraw a second time, they can just tap their card a second time.

[@user-mr7op8dp8t]

this would make sense unless its organised crime

[@t4ti.4n4]

Thanks for giving a step-by-step to scam☺️

[@BasementBerean]

Chase should have anticipated this, and at least put a very fast "time out" feature. But when I use any automated money machine, like an ATM or gas pump, I make sure the system knows I'm done when I'm done. That's called being observant and paying attention to what you're doing. It's not just about you, it's about the system you're using.

[@Defender78]

security, whether it's a physical officer or cameras, should somehow notice fishy people hanging around the exterior ATMs. Or at the very least bank employees inside can keep an eye on things. This thing is all very fishy, but people should still be absolutely sure that their transaction is closed before walking away

[@lovly2cu725]

TRY READING THE SCREEN NEXT TIME. IT ASKED DO YOU WANT ANYTHING ELSE.

[@herethere8817]

@@Defender78 agree! there has to be cctv somewhere that picked up the criminals faces maybe someone at that bank is assisting these crimes

[@herethere8817]

@@lovly2cu725 agree - but sadly attn spans nowadays are short

[@farmcat3198]

There was apparently some analysis missing at the end of the transaction. OR, the problem was raised to the team that builds the app, and the person who raised the issue was told "oh, that will never happen. Stop being so dramatic." Then of course, it happens. Please don't ask me how I know about this dynamic.

[@akennext]

When I saw the title, I thought it was something really clever like usage of the glue to make an imprint of the card's chip or something but no it was just people forgetting to log out, lol

[@Nodurxshn]

LOL same i thought for sure they were gluing a fake tap strip to the atm to steal the card info ..nope just stupid people winning stupid prizes

[@isaacasdreams]

I thought it was going to be like the scene in Terminater 2 when John Connor used some hacking device to steal money from the atm... instead it was just people forgetting to hit the log off button.

[@RoIIingStoned]

@@isaacasdreams I love that scene

[@secretsquirrel6718]

Thw only thing clever is the stupidity of the victim

[@H43339]

​@@isaacasdreams I have never seen a log off button, when I am done I ask for a receipt the machine gives me back my card and then the money door opens and I take the money then I take the receipt. Never seen the log off button ?

[@jasonj8505]

Definitely warning friends to never bank with Chase.

[@jerryg50]

I know someone who was Scammed at an ATM. It took two years and a lot of complaining before the money was refunded. How she got back her money was she finally threatened to move all her investments and banking from that bank. When she started to close the accounts where there was a large amount of money they refunded her when she mentioned the reason.

[@lenaprice6239]

It wasn't the tap function, it is the fact that they didn't log out of their account. Never walk away, until you are officially logged off and no additional transactions can take place w/ your account.

[@aryaprincess2479]

The problem is with the card reader, when you get your card out, you are also logged out. The tap function doesn't log out by default after one transaction and that is the problem. These people didn't know it because they used the card reader and got used to that way. Also there seems to not be obvious in the user interface.

[@antilogism]

@@aryaprincess2479 Yes. Otherwise there would be no need for glue to block the card.

[@HiThisIsMine]

Exactly what Princess 👆🏽👆🏽 said. It’s absolutely the tap function that leaves the account open. But the thief still needs the pin regardless.. just don’t need the card anymore.

[@jeffreyb8770]

Thank you, Captain Monday Morning Quarterback.

[@johngoldsworthy7135]

Idk how someone doesn’t recheck to see if they’ve logged out, especially at a public atm, let alone one in Chicago. Careless people

[@trollMan1086]

Common sense isn't so common nowadays.....even when I use my card at a gas station I always make sure I'm logged out

[@sean2015]

Just like the people who write their PINs on the back of their cards, or type out their card number and PIN in response to an email that says their card is locked and they have to provide the card number and the PIN in order to get it unlocked. Oh the stupidity that I encountered during my years working as a fraud banker.

[@karnagefails333]

Agreed. These people completely dumb.

[@adammoe605]

I was thinking the same always you have to make sure the account is logged out can't just blame it on others

[@mariatorres9789]

And have them print you a paper receipt.

[@romain198426]

Amen!!!!!

[@dickmacgurn590]

Everywhere you leak, the world hangs a bucket. If that's not bad enough, there are millions of thieves and scammers making it even harder 😭

[@randyd9805]

I almost never use ATM, but this is good to know. I have never even once used the tap function and after seeing this I doubt I ever will.

[@chrits3396]

That is a major software bug on Chase's part. The session should expire as soon as the first transaction ends and receipt confirmation starts. If another transaction is needed, then the person must authenticate again with their card. Bank of America has this process in place for their tap to authenticate.

[@TarusMixes]

It must be something specific to the tap function as well. As a Chase user no matter what it asks for your PIN # after completing a certain request before completing another one. For example, if I put my card in and want to check my balance, I have to enter my PIN and then hit account balances. The machine will let you go back to the main menu and see the options such as deposit or withdraw, but if you attempt to do any of those things it asks for your PIN again. It may vary from atm too but you usually only have about 10-15 seconds to do anything before it asks you if you need more time. Once it gives you that notification it will ask you for your pin again.

[@PS2Damon]

or you can, you know.. pay attention to your transaction?

[@rjmq06]

​@@PS2Damon how would a customer know that?? We been using the atm functions since what the 80's? and its always automatically will end after each transaction, theres no manual about these new chip and the bank wont explain it to you unless you get the news 🤷‍♂️🤷‍♂️

[@DavidKen878]

@@rjmq06 How would a customer know that after the money comes, the machine asks if they are finished? Ummm... by looking at the screen before walking away.

[@PS2Damon]

@@rjmq06 so the second you grab a hold of your money you walk away without a second thought. Just because it's convenient for you to walk away a second sooner doesn't mean you don't need to pay attention when making a transaction

[@timburton5950]

1st things 1st, never allow anyone near you at an ATM, that should be a red flag in itself. 2nd, I can honestly say that until seeing this video wasn't aware of ending transactions required; for no good reason of my own (just not observant enough), I truly felt my transaction ended when monies were distributed, and I received my receipt. I'll be extremely careful in the future, thanks!

[@Alumnikiid]

Indeed, always make sure transaction is ended/logged out no matter the ATM or Method. I even do the same at gas station. Its like assuming auto log out after viewing you online account at a public library computer.

[@billtate6962]

Kind of ridiculous that the transaction ISN'T over after the exact scenario you described....after I click NO when it asks if I have anything further...you SHOULD be logged out.

[@basillah7650]

100% Chase bank fault here every atm i use auto logs you out after you make a withdrawal they could sue chase bank for this. i thought the scammer would have taken the information when they were tapping when i first clicked the video but chase bank so bad they don't need to steal the card information they can just wait behind someone and keep withdrawing the money.

[@DarkPrincessOfLight]

My dad always taught me to click the End button multiple times after ending my transaction lull. I guess he knew this was an extra safety precaution

[@angiebenedek7039]

How could you not know to end your transactions??🙄

[@WubiWatkins]

This planet isn't worth living on anymore

[@RikuSpirit]

Major design flaw on chase's atm and a terrible way of chase to handle fraud. I'm so glad I keep declining their invitation to apply for their junk bank.

[@nursenasdaq]

Be vigilant? They need to be vigilant to make sure their machines are safe to use. I've heard so many bad things about Chase. Would never bank with them. This is just another reason why.

[@wigglyk2796]

Once your transactions are finished you need to log off. This is just basic common sense. You cant blame the bank for this. I always do this at the gas station. I wait until it asks me for the receipt and then click no and wait until the thank you screen shows up. lol

[@BlowitAllUp]

Did you even watch the video?

[@eleanapshock9016]

@@wigglyk2796 exactly

[@krg038]

It's not the bank. It's the user and the thief. Log out and hide your pin. It asks for your pin for the second withdrawal. I've had chase for many many years 90% I use ATMs. No problems. Smart con thief's are the problem. You don't blame a gas stations gas when your car stops after running over a nail and gets a flat tire.

[@a_2502]

@@wigglyk2796 I literally wait like an extra minute just to make sure it's completely logged off.

[@bashns7743]

These scammers make me sick. They steal money from people and get away with it each and every time. Then when the banks refund the victims money, the scammers get to keep the money they stole and just stroll on down to the next victim and never get caught

[@MsVicki73]

I bet you that if the banks have to end up paying the money back to the customer that's when they look at the surveillance footage so that they can try to find out who took the money so they can get it back for themselves

[@KennyChu]

People needed to put their guards up. Where I'm from in my country, they stopped offering tap and pay on the bank I'm with.

[@henrylam92]

Pretty sure so far the banks stole the most from me… now they charging me 19.99 a month to have an account with them bc I was below their limit this month?

[@geraldbennett7035]

Chase is a bad neighbor

[@djinform]

Bank only refunded after repeated attempts and a news crew in their face. They steal more than anyone

[@Azaism]

I've been with Chase since 2012 and I had no idea this was an option. Unacceptable oversight that the machine behaves differently when you tap vs insert. It should at the very least require you to re-enter your pin for each new transaction. Whoever programmed this needs to be fired because they are just gonna be trouble in the long run.

[@VicInCommentSection]

This isn't a Chase-specific nor a tap-specific issue. The exact same scam has worked for over a decade at any ATM where your car does not need to stay in the machine while you're using the ATM. It's simply that last step about whether you want to do another transaction - make sure you state NO before leaving.

[@MyHeart1955]

Never EVER leave the atm without making sure YOUR screen has shut down. I’ve always seen that on my ATM in NC and have answered NO (no, there is nothing else I need to do). OMG! People need to slow down, take time, and make sure everything is done.

[@VAFranky]

Meanwhile here I am over at the gas station pressing clear and cancel repeatedly even though the screen says "Welcome to Shell! -Cash -Credit -Debt" just to be sure it actually finished the transaction 😂

[@yolondambrowm9803]

Exactly Linda. I take the same precautions on the rare occasions I use an ATM.

[@MyHeart1955]

@@VAFranky well, st**id, that, believe or not, is the NEW screen for the next person. So, with that, sug, you can walk away because it’s asking the next person how THEY want to pay. SMH. 🙄

[@RodinThink28]

The customer is always right. The system is the solution. Tap and Go. No hanging around needed.

[@lizardking8388]

All you have to do is file a small claims lawsuit and sit back. About 10 days before the court date, Chase will contact you and inform you that they will pay you if you cancel the lawsuit. Then you tell them the full amount plus the $50 court filing fee and they tell you "no problem". They will never go to court because they know there is a 100% chance that they will lose, plus they have to pay thousands for lawyers as well. As far as that tap scam goes. Chase should require you to tap again if you wanted to make another withdrawal; that is the way it used to be handled when you slide the card in. It's not likely that someone would make 2 withdrawals sequentially. No matter what you do, always make sure you are logged out before walking away; whether it's an ATM or a website.

[@paulgooding803]

In most states at Small Claims Court you can sue for 3x damages (triple damages). So if you lost $100 you can sue for $300. Mentioning this to the bank might persuade them even faster.

[@lgtvstick368]

Chase don't want to admit it is a flaw on the way the software is programmed on the ATM because that'd be millions more loss

[@dougwitte765]

Unfortunate that these people got scammed, but it is their responsibility to close the activity after a withdrawal. It's like leaving your card behind, having someone use it. Then demand your money back because you were not responsible enough to protect your account. The lady saying she wouldn't use the bank or service needs to pay attention to her own actions.

[@LeeHawkinsPhoto]

In other news, Chase has bought a million dollars in advertising from us as long as we promise never to run a negative story like this ever again.

[@jakeylakey619]

I’m always confused when ppl walk away with the screen still asking “Would you like to process another transaction?” Or whatever it says. Most often it asks for your card to be reinserted with the pin when you do insert your card initially but I literally don’t walk/drive away until the welcome screen comes on. Glad to learn this though.

[@eyewitnessjoe]

Banks need to be vigilant in protecting their customers from criminals!

[@ChrisLee66]

If they did that then THEY would have no customers. Do you get it?

[@scotabot7826]

Banks don't care about the little man, just the large corporations!!!

[@igamingpublic]

customers are also crime. LOL

[@MarkH10]

This is another fine example of the failures in common sense of the Pocket Protector crowd. If you place your card INSIDE the machine, then you cannot receive your cash until you remove your card. The machine does not have a programmed step similar to that wherein the program must KNOW you are complete before dispensing the cash, and thus once the cash door sends the money, and collection occurs, the program is ONLY going to end. This deficiency is a programmers' fault. It is common logic, but not to taped glasses types.

[@Curiositytaughtmethat]

Thank you for the suggestion guys!! Now I can quit my job

[@smellygoatacres]

If the bank doesn't have the proper protections in place, they should absolutely be liable.

[@SilverSergeant]

Protecting people from themselves? No, these people caused their own problems.

[@rspen2142]

This is just me when going to an ATM: (1) If my transaction doesn't go through the first time, I press cancel multiple times and move on from that machine.(2) When people are too close to me at an ATM, I cancel my transaction an move on about my day because I do not want your help using the ATM . (3.) I try not to use an ATM most times. I like getting cash back when shopping in a store.

[@daveyd0071]

You have too much common sense compared to those who got ripped-off.

[@hskrgrad]

When Chase said they refused to review the video footage to investigate my fraud claim my next stop would have been to the police to file a fraud report followed by a visit to my attorney to file a lawsuit against Chase. That is ridiculous.

[@gravityslave6277]

Banks should be held 100% accountable for this stuff. It's their machines. Check your cameras.

[@TheChrislewis1989]

I always hit the cancel and end button even after I've logged out. But I'm also really paranoid. Also I have it so only a certain amount can be taken out per day and I rarely go to an ATM! You definitely need to be vigilant and proactive!!

[@eddyvideostar]

To Christopher: Classic comment chiseled in clay.

[@TDCWTF]

"vigilant and proactive" kinda sop these days, right? hard to have much sympathy for those that are just stumbling along and not paying attention.

[@retired4365]

If a bank or company doesn't have your back, go to a different company.

[@johnfreedom8256]

Exactly. Fraud claimed are in the billions, for a bank to not review their own security footage tells you a-lot about them and their company culture.

[@ClubAmerica92]

But how is this the banks fault? It’s common sense make sure you log out before walking away. At the end of the day it’s your personal information and account you are leaving open if you run off as soon as you withdraw cash.

[@AnastasiaBeaverhousn]

If you're too stupid to finish something see a doctor!! 🤡🙄

[@aryaprincess2479]

@@ClubAmerica92 How about change the program and require to re-tap the card to make a second transaction then? When you get your card out of the reader you automatically log out, the moment you tap your card once you do one transaction, why would it stay open for more in a tap mode?

[@k.chriscaldwell4141]

It's all one bank. The branding is an illusion.

[@u9Nails]

Banks: "the value is too low for us to care." Us: "The value is so high I might not be able to pay rent or buy groceries!"

[@paulaheckman9928]

And that is why I don't talk/listen to strangers.🤦 People are garbage, and you can't trust them!!!

[@drewboo1857]

One thing to remember when using an ATM is to walk away from it only when you know the transaction is done and you are logged out of it. Follow all prompts with it until it complete.

[@godbluffvdgg]

One thing is to not be lazy, and WALK INTO THE BANK. I used ATM's when they came out in the 80's for the novelty...Never had a problem and I'm in the philly area... Get enough money out to go a week without going to the bank. Be patient and go in.

[@johnp139]

@@godbluffvdgg That’s stupid. Just pay attention.

[@godbluffvdgg]

@@johnp139 You must live in a well to do area...You most likely don't have to worry about being robbed...I agree with you about just "paying attention"...But, I drive up or go in...I'm close to bad neighborhoods. People get robbed all the time...And, I bet my bank account; if someone just popped up on you with a gun; you'd wish you listened to me.

[@JJtoob]

Something like this happened some years back, and I remember customers had to be reminded to log off the ATM after they were done. My bank changed the ATMs to completely eat your card while the account is being accessed, and not give the card back until after logging out. While tapping is a nice added alternative, it introduces this vulnerability, not sure what could be done to fix it outside the customers making sure they log out.

[@milesblue638]

Chase could log out at the end of every transaction or require a pin at the start of every transaction.

[@swimfan6292]

That's intelligent programming for ya... Now a days especially. Be aware this can happen online too! Just browsing the internet, it's upon us , nobs

[@carynmartin6053]

They're doing it on purpose bc Chase is owned mainly by its stockholders Blackrock and Vanguard, who have intentions of switching everything over to one world crypto and in turn can monitor and control your every move

[@leredditcommander8208]

​@@milesblue638 This. Chase is stupid AF. Im not in the US but thats how it works here. Also, theres a method to withdraw money without a card, you just make a withdrawal in your app, app gives you a code, scan it at the atm and thats it. Money doesnt leave your account until the atm gives you the money and if you dont pick up your money transaction is cancelled within 24 hours.

[@fireteamomega2343]

You allow them to do one thing and then re authenticate tap again to do something else. I mean it's not very hard to hold a card up to a reader again if you need to do multiple things. Otherwise if it's inconvenient for you then just do whatever on your own device. As it's a public ATM and generally only meant to dispense cash, check balances, or receive deposits.

[@davidtyra1441]

Sounds like a case of unarmed robbery more than a case of fraud

[@anonymousreviewer169]

The issue is not the tap function. The issue is that people assume after processing their transaction, without any indication to the atm, that the ATM should assume they're done. Why make that assumption, even if it's usually the case?

[@Pgschool37]

I always make sure my account is logged out before walking away. I never use the 'tap' feature because I don't know enough about its safety & this report is giving me enough reason to continue not to use it.

[@bonniecline5014]

@The Bee Guy I'll be looking for you thanks

[@dr.elvis.h.christ]

Leaving the ATM open is pure negligence in the design of those systems. The bank is responsible. In fact this is a big opportunity for a class action against banks that let this happen and don't make right by customers.

[@wannacashmeoutside]

Exactly. We trust (and pay) the bank to keep our money safe (otherwise we’d still be keeping the money under our mattresses

[@MsVicki73]

No the customer is responsible. You should take the time to make sure you're logged out before walking away from the ATM how difficult is that?

[@macmcleod1188]

So the lawyers will get $12 million... and the customers will get $5 dollars and 75 cents. What's needed isn't a class action suit but thousands of successful small claim court claims with required full reimbursement. Or for this tv station to offer to publicize *anyone* who lost money this way.

[@dr.elvis.h.christ]

@@MsVicki73 Any reasonable person would expect that by the time your transaction is completed it would log a persona out.

[@basillah7650]

100% Chase bank fault here every atm i use auto logs you out after you make a withdrawal they could sue chase bank for this. i thought the scammer would have taken the information when they were tapping when i first clicked the video but chase bank so bad they don't need to steal the card information they can just wait behind someone and keep withdrawing the money.

[@addison4206]

Don’t let anyone rush you to hurry your turn. Politely say, “would you mind to please give me a bit of space?” if you feel someone hovering… and then make sure you have followed alllll the way through your electronic prompts.

[@trafyknits9222]

Some of my favorite redundancies: ATM Machine = Automatic Teller Machine Machine. PIN Number = Personal Identification Number Number. VIN Number = Vehicle Identification Number Number.

[@kathryncarter6143]

Hope the scammers are caught. It's a worse shame that Chase denied to deal with the initial & prompt complaints. Looks like the bank was just as willing to take part in the scam by being so reluctant to take corrective action.

[@xxpyroxx1670]

how does it make them scammers? for telling them to use a normal function of the machine? its the idiots that left their accout open to the public its their fault. maybe they will learn how to use an atm in the future. the bank was 100% correct not refunding the cash they gave away.

[@CarbageMan]

The banksters are the biggest scammers.

[@basillah7650]

plot twist scammer works in the bank

[@igamingpublic]

scammers watch alot of youtube. thats why.

[@jajuancool6460]

@@xxpyroxx1670 you must be the scammer......

[@marcyanderson4268]

Thank you guys for challenging Chase. Chase should be ashamed for trying to rob their customers. Thank you, Mr. reporters for exposure corruption with Chase. 👋🏾🙏🏾💕

[@shaeshae5610]

Wake up my fellow Americans slaves this is how the United States corporation get you slaves to go cashless it will be the worst mistake you white and black slaves ever make

[@WantToGoHomeSoon]

If you knew why we have banks, how they work you'd all lose your minds

[@wokewokerman5280]

Chase = chase your money....

[@ProctorSilex]

You haven't seen Chase et al rob us yet. Just wait for the bail ins. Don't expect shame from psychopaths.

[@virgenisrael6067]

YOUR CLUELESS 🙄 THIS WORLD IS RUN BY SATAN 👉🏽 UNTIL GOD COMES BACK LADY .. YOUR BLINDED BY SATAN ALRIGHT, YOUR 👉🏽 STILL ASLEEP !!! RECOGNIZE THE WRITTEN WORD OF GOD 👉🏽 ESPECIALLY 👉🏽THEE END 👉🏽 REVELATION ! GOD WINS ...GET HIM NOW & RECOGNIZE YA CANNOT TRUST THE GOVERNMENT NOR ANY FINANCIAL COMPANIES 👉🏽 THEY ALL WORK FOR SATAN YOU, LADY NEED TO BE ASHAMED OF YOURSELF FOR BEING 🙄 GULLIBLE 👈🏽👉🏽 TO SATANS DOMAIN 💃🏽🇵🇷🙏🏾

[@29kalel]

You always wait for the screen to thank you for doing business before you walk away. Who walks away before completing a total transaction?

[@SystemCrasher113]

Never just walk away from the machine unless it is completely reset to the original screen.

[@9liveslisa]

Thanks for the head's up! I have never been comfortable using outdoor ATM machines. I usually go to a teller to get my cash, or when I'm grocery shopping, I'll get cash at checkout. I have had people at restaurants tell me to use the tap function. Now that will make me nervous too. lol!

[@lovly2cu725]

WELL THATS GOING AWAY WITH CBDC

[@H43339]

What is the Tap Function ? Never heard or seen it offered with Wells Fargo.

[@mrmustangman]

@@H43339 the machine reads your chip without having to swipe it....

[@suebotchie4167]

Yep, prefer the old fashioned way: actually getting out of my car, and walking inside the bank, and speaking to a human teller.

[@BigBadJerryRogers]

And what are people supposed to do during the hours the bank is closed and there's no tellers? It must be nice having nothing else to do during the day but go to the bank and get money.

[@Naz-M]

Why wouldn't you completely log out of the account before leaving the atm..

[@joegardner5386]

Because people don’t think lol 😂

[@MyWeedgrower]

why wouldn't the ATM ask to re enter the pin for each transaction or flag 3 withdraws of $400 within seconds of each other

[@joegardner5386]

@@MyWeedgrower Excellent point…you would think the banks would try to outsmart criminals lol

[@Naz-M]

@MyWeedgrower because if the person does not log out and leaves and someone is standing right there how is the ATM supposed to know its not the same person. If it was idle for 30 sec the ATM should ask for the pin and I think it does. This was immediately after they left the ATM. The criminal was watching.

[@MyWeedgrower]

@@Naz-M dude its 2023 they can code it right in the camera to know when someone is standing there vs just left just like a Tesla knows when there is a stop sign

[@dudester873]

So glad I don't use Chase Bank -- they sure seemed reluctant to help the customers investigate that issue.

[@lukefer7579]

But neither Warren Buffet nor Chase take responsibility for the failure of their security? This is outrageous.

[@MotoManDan1]

Every atm I go to and anytime I use my card I wait until there is no way someone else can access behind me doing this. I've been doing that since I can remember. This is NOTHING new, do people just wake up and think "Oh I'm going to forget all common sense?"

[@ninja.saywhat]

yeah

[@mrmustangman]

yep

[@northernforce7080]

The sense that now passes as common is not what it used to be. It is common, but it is not sense.

[@8307c4]

I haven't been to an ATM in well over 20 years, the fact they are unsafe contributed greatly to my decision.

[@hccarder]

Maybe they are unsafe. But those people are dumb.

[@chinbosschinboss2484]

This isn't even a "scam" At the end of your transaction it *LITERALLY* says "DO YOU WANT TO DO ANYTHING ELSE?" These people are just walking away without ending the transaction. All you have to do to avoid this "scam" is be patient, and read...

[@acornsucks2111]

Good move.

[@julieletford5695]

My back has switched to virtual tellers.

[@aylalampang6732]

@@chinbosschinboss2484 😂😂😂💯

[@mlong9475]

This is a ATM software issue on Chase's part in which they should have the system automatically log you out after each transaction instead of keeping it open. They need to fix their ATM software !!!

[@michaelewen5498]

This sounds like more of a software engineering problem with Chase than a scam. I'm certain they have the ability to push out an update which automatically logs the customer out after every withdraw.