More Chase customers lose money to ATM thieves using glue, 'tap' feature to steal

A 7 On Your Side story about a new type of ATM fraud has exploded on the internet: scammers using glue and the ATM "tap feature" have been draining bank accounts. Now more victims have come forward saying it happened to them, too.
abc7ne.ws/3LiL2n0
#fraud #theft #money #atm #chase #bank #abc #abc7news

[@mauricegillespie704]

This is a problem that Chase could easily address. Knowing how this scam works, they could simply update the software to close out automatically once money is dispensed, making it necessary for you to have to tap again if you want to do anything else. This shows a lack of concerns for their customers.

[@photonjones5908]

The software could simply limit cash to one withdrawal per tap. You wouldn't have to tap again to do anything else,, you would only need to tap again if you wanted more cash. That would solve this.

[@Fr.VeniceLAI]

Stop using such Banks...and close your Account...period !

[@tomygun196]

@@Fr.VeniceLAI and what? Store it under ur mattress? That’s not a safe move if someone comes to ur place and steal it or a fire in ur house.

[@Fr.VeniceLAI]

@@tomygun196 Yes, you should think of special places to stash your monies.

[@legion2k988]

It would seem like that but.. when dealing with stuff like this I would assume that any rebuild or update means a full SQA round of testing.

[@JAMPROSOUND]

And we're expected to believe there is zero security footage or any photos of said thieves literally standing at the ATM?

[@postersandstuff]

Touch of Modern in SF involved major fraud ring autographs , Piece of the Past main suspect and 9 aid him sell fake autographs in nationwide ebay ring

[@rebeccakstrain3324]

Absolutely, footage would most likely show the same guy or guys consistently hanging around by that atm. And if the Chase employees told the customers that this had been going on for several months, why weren’t customers warned?

[@ChaplainBobWalkerBTh]

that would be racist

[@zeroibis]

Does not look good to see their own employees in on the scam.

[@user-lx5pu5pc2x]

@@fedup2533lies

[@gbr56473]

I never leave the ATM until the machine asks me "Would you like to do something else" at which point I would choose No and wait until it says "Thank you for your business" and then go back to the home screen. Then I walk away.

[@DJAMIL-ce1dg]

Hope you're holding the new digital currency xlm and xrp as recommended?

[@floydyutiamco]

Another chase problem. Chase also takes $20 monthly by "mistake" be vigilant everyone this bank doesn't really care about there customers

[@josepha.r5839]

I used to do that ... always. But, it's gotten to be that I will only go to a Chase with an ATM inside. I'm also very careful to use my card at very specific places. It's going to get worse.

[@Orange6711]

I had someone walk up next to me to use the ATM next to me, then pretended her bank card didn’t work. I was attempting to use Apple Wallet to withdraw money, and she grumbled about her card not working, and asked me for help. I pointed to the tap sign and ignored her completely afterwards. In hindsight, I suspect she went through all that because she wanted to get my PIN. But I wasn’t about to do anything while someone blatantly stood right next to me and staring at me. Be very careful about your surroundings and be weary of strangers. You can never be too careful.

[@BennyGoId]

stared, not staring. wary, not weary (means "tired").

[@javiergarcia6129]

@BennyGoId if you consider the "and" in that phrase as somewhat of a pause, then the phrase is still coherent and correct how they stated it. Also they could mean to be "sick and weary" of strangers, for whatever reason. Which in the correct context also makes sense.

[@grendel824]

@@javiergarcia6129 No, that makes no sense. Stop trying to act like mistakes are not mistakes.

[@arcanondrum6543]

​@@BennyGoId Since when do young women not know how to get money?

[@seto37ify]

It's not the tap feature, it's the functionality of the ATM. Always make sure everything is exited out before leaving the ATM.

[@darrennew8211]

It's the functionality of the ATM. When you insert your card, it gives your card back before it gives you the money, because too many people take the money they came for and walk off and leave their card. If you deposit, it often asks if you want something else, and most people take the withdraw last. But for sure, if you're too stupid or flustered to make sure it's asking for the next person's card before you walk off, well, ignorance is curable but stupid is supposed to hurt.

[@ginsu101]

​@@darrennew8211 it's my understanding that most people are used to the card with the pin. Even if u leave after your initial transaction, you must enter pin for any new transaction. The tap doesnt have the pin requirement so it's understandable that many may instinctively assume the same protection they always had is there when they walk away.

[@MarcoThePHX]

​@@ginsu101 even when I put my card in, i always wait for that screen at the end

[@ginsu101]

@@MarcoThePHX I also wait I was just saying I can understand how some who are used tobat least the protection of the pin still assuming some protection exists in case u dont wait till the end.

[@bubbalo3388]

​@@ginsu101 the atm does not ask to renter your pin for every transaction.

[@tOki3y0xpoP]

Whenever someone at an ATM tells you what to do. Don’t do it. 😂 That’s already sketchy enough, i don’t talk to anyone when I’m at the ATM.

[@tecknixx]

only after Chase was outed with this story, they refunded......what a bunch of POS's

[@PerfectoKiss]

The bank needs to change the software to log off after a few secs of inactivity. Shame on them for letting this go on! Leave a sign for patrons to know.

[@jeschr3462]

Crazy to think that a multi billion dollar bank chain didn't have the brains to realize that most people automatically presume that an ATM transaction is closed and finalized after taking their cash from the ATM. Instead, a stupid screen pops up after taking their cash and asks if you want to do anything else. Leaving their account totally vulnerable to the next person in line at the ATM.

[@wsol80]

​@@jeschr3462 Maybe people should learn to think for themselves instead of expecting someone else to?

[@jari2018]

yup if you stand on a plate while doing the atm then you step off there is a countdown -but bankers are cheap so blame the customers instead - or they could add a button that kills the loggin after some second of leaving the atm

[@boostedmaniac]

I think it does log off after a few seconds. It also asks for your pin for each transaction. But like the news said, they’ve somehow gotten your pin too by watching you. People have to cover up.

[@rulerofomicronpersei8]

Didn’t you listen? Using the tap feature, you’re required to enter your PIN number for each transaction, the flaw was letting some creepo stranger hover over your shoulder. Creepo watched them enter their PIN number, that’s how he managed to do so many withdrawals. The flaw, was not being vigilant enough.

[@michaelb.8953]

If I'm using an ATM and someone in line grabs the card out of my hand in the name of helping me out it will end badly for them. Never let any personal interaction with strangers while doing personal banking, and that includes letting them stand close enough to see things.

[@dtxgmoney]

Oh you're such a bad a$$ 🙄

[@mia1shooter]

Lol relax moron...im sure they guy didn't statch the card. The victims let the person tap for them. Stop trying to act all hard on social media😒...nobody is impressed

[@Rhaspun]

One time when I was in college a girl couldn't figure out to use her ATM card. I think she was away from home the first time and going to college like me. She turned around and asked me to help her. I looked over her information she had and got it going for. Fortunately for her I didn't have any bad intentions.

[@CG-ud6my]

Okay tough guy

[@michaelb.8953]

@@CG-ud6my How's it feel to be a wimp?

[@MS-bn3rg]

I'm hearing so much against Chase, I feel like a class action lawsuit will hit them. This seemed like an issue they can solve.

[@wmpx34]

They will settle for a hundred million then write it off as a business loss and brush it off like it’s nothing

[@lesliediaz9769]

Am already thinking chase might be the thief behind these events or a employee that knows how the system works and their flaws. 🧐🧐🧐

[@ShortArmOfGod]

Why? It's the atm users being stupid causing the problems.

[@novimad77]

Who doesn’t wait till the screen is closed before walking off 🤦🏻‍♂️🤦🏻‍♂️

[@shrugrug7172]

The sheer amount of people who don't wait around to make sure they are logged out before leaving the ATM is amazing.

[@NVGEAR]

Not only that they didn't cover up when typing in the pin.

[@constitutionalstacker5701]

That's what I'm thinking. When I do something stupid, I eat the cost. It's MY fault.

[@ArtisticCeleste]

I never leave the ATM till I see I'm fully logged out and its back on the home screen-don't care if its loading, I don't like taking the risk. Always cover my pin too.

[@wolfblade6569]

You have to do this with Bank of America ATMs too.

[@wolfblade6569]

I wish the ATMs says "wanna do something else" before we take out the card.

[@noobcraft6225]

These people should: A: not trust random people near an ATM (kinda obvious, even before this scam came out), and B: Make sure you close out your session. It’s kinda obvious you should wait till it goes to the home screen

[@elmerkilred159]

Nobody should trust a comment made on KZbin. It's kind of obvious, even before you posted your comment.

[@Brandywine53]

Herpa derp lol 😆 you would think people would know better... but we are living in an idiocracy

[@Dargonhuman]

I always do, but I'm also so paranoid that I won't even leave the receipt in the machine just in case someone can use the scant information on that to scam me.

[@ArkamasRoss]

@@elmerkilred159 Do you even realize how ignorant your blind reply to what he said comes off or do you just not even pay attention to what a comment is actually saying before shitposting? So you basically disagree with someone making a basic point about personal security. Darwin’s finest right here…

[@razojacqueline]

And C: check the place where you insert your card to make sure it doesn’t have a skimmer.

[@californiahummus]

Wells Fargo makes me re-log in if I do more than one thing on the ATM. It's annoying but I'm not getting ripped off. Chase can change this easily.

[@chameleon4206]

They do. You're only allowed to do one transaction at a time. It asks, then makes you put pin back in and start over

[@MrTmenzo]

BoA does the same

[@yia01]

my local credit union jus limit my withdraw to 300 on atm, if i want more ill have to go inside, if im abraod an want to withdraw more ill have ot callthe hotline and they will overrid emy limit for a period of time.

[@memphisraines8118]

Bank of America and Wintrust are the same. Have to re enter the pin for every transaction. That's the way it should be. Either way you should always verify before walking away.

[@rogerrosen2323]

yes moine does also i think i noticed my bank even lets you take 5 dollars from atm not 20 minimum if you use their atm

[@Landis_Grant]

I haven’t use an ATM in over 6 years because I am afraid of getting robbed.

[@johnjones3813]

Don't be so dramatic. Most banks have atm inside. Otherwise, just use the outdoor machine during the day. Jesus.

[@mikeg2491]

@@johnjones3813Easy to say that, has it happened to you? I had to shamefully borrow money from my employer years ago because they drained my account and it was going to be almost 2 weeks for my bank to restore my balance in full.

[@user-gn1cl9ix7p]

Lol

[@josepha.r5839]

@@johnjones3813 Most banks? ... After closing hours? Let him along. Jesus.

[@uplink-on-yt]

This is a UX issue on the side of Chase. The software is defective. When using the tap feature, every operation should be confirmed with a tap of the card, as there's no other way to verify that the person operating the device is the same one from a minute ago. Yes, that means at least two taps: one to wake up the ATM, one to confirm the cash withdrawal.

[@tiffanyi5645]

First of all people need to be more vigilant when at the ATM:cover pin, close screens etc. But It’s ridiculous that Chase allows the “do anything else” function without having to tap or swipe again. Once the money is taken close the program.

[@CurlyFromTheSwirly]

Chase is horrible. But on the other hand, many people are too much in a hurry.

[@rogerrosen2323]

i saw a acam on new york city a guy drops money and switches the persons card when it comes back when they bend down

[@rogerrosen2323]

yes when you use the card it makes you reinsert but on the tap it dosent just the pin it says amzing robbery

[@woodybeau8321]

I guess it’s not updated in certain branches. The ATM near my home closes out immediately after I withdraw the money. But of course I would wait to make sure everything is cleared out

[@deadpool1092]

As scummy as it is to take advantage of people like that, even when I swiped my card, I had to confirm I was done using the ATM after taking out money. It always asked if you wanted to do something else. Just like when people would leave their Facebook or other account logged in on a public computer, you gotta take a minute to make sure you're not giving a scumbag the opportunity to take advantage of a simple oversight.

[@JitzyJT]

time to stop using physical cash

[@deadpool1092]

@JITHIN S one thing that sucks about not using cash is that stores are now charging a 4% fee for digital pay

[@fleshbag7754]

@@JitzyJT time to stop being weak

[@stephaniepiazzese2602]

B of A , kept a $20 bil at the bottom of the $$ that I withdrew. Like it was STUCK, then the little slot slams shut. I reported immediatly at the number posted there. I never got my $$ back.

[@FallingAsh]

@@deadpool1092 which stores?

[@leorickpccenter]

ATMs in my country have flashing LEDs that indicate it is ready for a customer. I usually wait for that before leaving the machine, making sure that the sessions is over and that it is ready for the next customer.

[@Nutrafin-3D]

Another case of a company not giving a crap about it's customers until the media gets a hold of it

[@joyce132]

At some Korean atms, you can do one transaction at a time. It will log you out automatically after the transaction. And then if you want to do something else, you have to log in again. And all of their atms are in an actual room with lots of cameras. It's not outside.

[@JitzyJT]

that's prettty much everywhere in Asia...ATMs are in rooms with glass doors and only one person allowed to enter at one time. You have problems? You contact the toll free number

[@JohnSkyLey]

thats how it works here in the US at Chase Bank. You have to put your pin after each transaction

[@DarellOBrian]

korea technology are advanced 💪

[@jamesoy900]

My banks are like that here in the USA.

[@StevePringle]

I haven't used a card in years. My phone has NFC and I can lock my card with the app the bank provides. I can also set a daily limit and use a new PIN for each transaction.

[@truthpopup]

Beware of anyone trying to engage you in conversation or hovering near you at an ATM. Just walk away.

[@brucea9871]

It certainly took these reporters long enough to get to the point. Early on they referred to thieves getting people to use the tap feature but I was wondering what that has to do with anything. How does using tap allow thieves access to a user's account? It was only at 2:30 when it was explained. This has been a pet peeve of mine for a long time with the media. Either they relegate important information to near the end of an article or in some cases don't report it at all.

[@nathant7437]

Definitely never being a Chase customer after this. This clearly shows that they could've fixed it soon after it getting reported and didn't and then also refusing to help people until the news got reported. I wonder how they'll be like during harder times, refuse to give you your money? Make your money disappear? Sounds sketchy and crooked.

[@versatileduplicity9313]

No, you’re just irresponsible

[@CurlyFromTheSwirly]

Most banks are crooks, but Chase definitely takes 1st place.

[@jyc313]

Since when have banks ever been on our side? It’s a business centered around taking your money. Just use common sense… and street smarts

[@CurlyFromTheSwirly]

@@jyc313 Exactly, people need to study the history of banks like Chase and what they've done

[@MeoMiyo]

It's not Chase banks problem. People are stupid and in a hurry today. Finish your transaction and zero problem. Stop blaming others for their own stupidity.

[@d.c.3220]

Sad that all major banks always first try to blame the customer. Banks need to start moving ATMs inside the branches.

[@stevens1041]

Many newer branches have atm all exposed outside. Baffling. A lot of older ones were secured entrance

[@RedsHitpostMedia]

Go credit union

[@UrbanSipfly]

Move ATMs inside bank branches? What will that accomplish?

[@HeyItsAvi90]

I mean to be fair, its the customers negligence to not EXIT after a transaction. I always make sure to "No" if i want to do something else and wait till its back to the home screen and I try to push abutton make sure my acct is logged out.

[@wsol80]

Criminals and scammers are horrible people for exploiting these customers' ignorance, but why would you walk away from an ATM screen without making sure your transaction is finished? Do we really need to put training wheels on everything in society?

[@JohnDewh]

My mom always taught me to make sure I am not logged onto the ATM after using it.

[@walterwhite1]

Only a dumb Bay Area liberal leaves it Open 😂

[@HughJass-jv2lt]

Common sense

[@rogerrosen2323]

how dlo they get pin and stand close enough

[@anonymousduplicity9447]

That’s what common sense and parents are for

[@wcwright44]

Plus, it takes a minute for the another transaction screen come up. I saw this report and just waited patiently. Thank you!

[@mystica-subs]

If you press the cancel button it usually exits immediately

[@ShellyBomb]

Aren't there friggin cameras at those ATM 🏧 machines?!? 😮

[@TralynnBerry]

Crazy! I actually walked up to an ATM and it was left on that "would you like to do anything else screen". I quickly pressed no to protect whoever had just left it like that but I knew that was dangerous! Not shocked to hear this at all. Chase needs to do more to protect the customer's in this case. Maybe a sound or have the machine ask out loud...just to keep people from running off after they make a withdrawal.

[@leejaye7698]

Nice person.

[@DrezdanyWildlife]

People need to take responsibility and be aware and not gullible and naive.

[@hakimbandaru1915]

Even if you press “yes” it still prompts you to enter the PIN. Idk am I missing something?

[@rogerrosen2323]

you need to re enter pin on my bank when you do something else after that question all do i think so without pin you cant proceed

[@rogerrosen2323]

they must be getting the pin off a camera how otherwise and most will log off why not retap to continue they must have fixed this by now

[@asinegaasinega]

If I were a chase bank customer, I would withdraw my money immediately. The fact that they couldn't merely replace 500USD while telling them they won't review camera footage is unbelievable. I am absolutely livid. It's as if you have to be rich to be noticed. Note taken Chase. Note taken. I will never bank at Chase, that's for sure

[@steveshea7725]

Its almost like you have to take responsibility for logging out or something

[@ThatGirlLib]

Wells Fargo has better customer service. If you call them, they will put the money back and investigate it. If you’re lying, they take the money back if not it stays. It’s so hassle free and convenient. Also recently they started giving the overdraft crew 24 hr grace period to replace money before charging them a fee. That’s helped a lot of people a day before payday.

[@ThatGirlLib]

@@steveshea7725 some of the people are old and didn’t know, but now they know. I guess it’s easier to victim blame the less tech savvy people. 🤦🏻‍♀️

[@alkh3myst]

​@@steveshea7725Yeah, imagine that

[@alkh3myst]

​@@ThatGirlLibATMs have been around since 1971

[@leeedens9497]

One of the banks I used switched to that at the ATM and properly changed back to the previous software, but honestly, I won't leave until I see the screen cleared back to the start screen

[@turntprophet7960]

People don’t take responsibility at all. Make sure your transaction is done and fully logged out before leaving the ATM. Also, Chase should implement having your PIN be entered again when making another withdrawal.

[@TheXxdarkhackxX]

It's already the case

[@TheDumontShow]

That's it. Why is it so hard? Because they are being lazy. That cost them. Laziness cost you a lot

[@Stacy..H]

It does do that the last I checked

[@OceanWaves-pu1ew]

Another option would be to fully prosecute criminals and keep them in prison. But that will never happen.

[@PhantasmPhoton]

they do America has more people in prison per capita than any other country in the world

[@personnesenki4521]

Or, punish Chase as an accomplice to these crimes.

[@yummm8775]

As long as people vote for Democrats, crime pays - big time!

[@CurlyFromTheSwirly]

​@@PhantasmPhoton Yeah, but most of them are drug users not bank robbers

[@CurlyFromTheSwirly]

​@@personnesenki4521 Yeah, if they're not releasing the videos, they're certainly complicit!

[@28ebdh3udnav]

"Why would I steal my own money?" Actually, for somebody who works for a major bank, I have spoken to dozens of people in multiple departments who will try anything to take "free money". I have heard of it occurring when one individual makes a purchase at a store, for example, 200 for groceries at Walmart, and the next day they call and say that they didn't authorize said transaction and somebody "stole" their debit card but after investigations, you can clearly see them on camera make the purchase and lying about it. When we catch them lying about transactions that they did authorize but claim they didn't, we basically close their account and send them a check for whatever balance they had. It's basically telling them, "Take your money elsewhere. We don't want your business"

[@Bran08Eman]

Bank fraud proven by camera. Where were the cameras at Chase Bank to catch the thief?

[@astrozoo]

They are in on the scam

[@CurlyFromTheSwirly]

But on the flip, in these cases the camera would show other people accessing their accts.

[@astrozoo]

@@CurlyFromTheSwirly Even so, the bank hesitates to pay because they could all be in on the scam, including the alledged victim.

[@CurlyFromTheSwirly]

@@astrozoo That's why the bank needs to report this and release the video

[@randolphdukes5383]

I don't leave until i see "thank you" on the screen.

[@hyperiondragon]

I just said this in another video: "She's not the first person Chase refused to reimburse stolen money to. It's usually not until the local news makes a story about, they will get paid." Even though they are required to pay. It's in their agreement with cardholders/banks/etc.

[@01gsr510]

With all these new scams and “how much would you like to tip”, I’m just about to ready to go back to cash.

[@jonathanguerrero5991]

Tip 0 if not extra service was provided that is what I always do.

[@darrennew8211]

Why wouldn't you? It worked for centuries.

[@stevens1041]

Bet

[@Bonner901]

Exactly

[@nate6045]

It's almost impossible to do these days. Besides, you're more likely to lose your cash than you are to get shafted by one of these scams. Just stay vigilant. If you're overly concerned, pick a credit card that has a good charge back policy.

[@matrix-fh9tn]

My bank atm spits out cash only after the transaction is closed and card has been taken out. I didn't like that at first because I needed to initiate another transaction by starting over but now I see why. Btw, isn't Atm camera there to catch those criminals?

[@yia01]

well the $$$ stolen was under the 800 limit and it in teh bay area, so even if they caught the theif, they will just let them go. bay area, aka in Commiefornia so nothing will happen to the theif

[@chuckh4077]

Well. People are still wearing silly masks so that's how the criminals hide their face.

[@gsentinel4821]

I’m amazed that people walk away so quickly- I’m so paranoid I stand there and wait until the original welcome screen pops back up🤔

[@larkivisto]

It's sad that the only way to get large corporations to do the right thing now a days is to go public on the news or social media. Bad publicity is the only thing that gets their attention.

[@dmmness]

I see so many people daily that just do not pay attention to what's in front of them. They really are in their own little world and the scammers are taking advantage of it.

[@marsbanditnyc9043]

I’m sorry but I can’t see how people are making this mistake, this is the equivalent of forgetting to turn off your engine before leaving your car..

[@stamatispelekanos650]

I know right?? I want to feel bad for them but at the same time I don’t. People need to wake up and become more aware of their surroundings.

[@tecknixx]

so true! they're on their phones doing shit that can be done later! pay attention people, it's a bullshit dog eat dog world we live in these days

[@GItoKeG]

@@marsbanditnyc9043 People do that though lol...

[@CurlyFromTheSwirly]

​@@marsbanditnyc9043 Don't assume everyone else thinks the way you do. What is common sense for you is foreign to others.

[@dmac7128]

I would think if a card reader is broke, move on to another ATM. Chase doesn't have a leg to stand on in refusing to refund money on fraudulent transactions. Bank ATMs have surveillance cameras that could spot these suspect transactions using time stamped surveillance video.

[@dmac7128]

@@ThePreEminent I would sooner voter for a corpse than that man. Giving aid and comfort to seditious conspiracy and insurrection are deal breakers.

[@slfs7477]

Yes 💯🎯👍🏽

[@bubbalo3388]

They do have a leg to stand on. It is the user who did not properly log out.

[@dmac7128]

@@bubbalo3388 Considering how most ATMs work, where one enters their PIN for every transaction, how could there be a reasonable expectation that an ATM user would have to "log out" to protect against fraudulent transactions?

[@bubbalo3388]

@@dmac7128 I have never had an ATM ask me for a pin for every transaction. And also when using a card reader it will ask me if I am and eject my card when I am done. Even then I wait till I am completely logged out before I walk away. In fact anything that I log into at home or in public I make sure I am logged out. And even if an ATM requires a pin for every transaction I would still make sure to log out so no one can walk up and see my account regardless if they can't do anything. It's common sense. Good luck fighting it saying I didn't log out. And apparently these peoples assumptions were wrong and an ATM does not neccessary ask for a pin for each transaction.

[@phox365]

i felt bad UNTIL i realized the issue is these people aren't patient enough. to wait to log out. you're telling me whatever you had to run off and do was more urgent than securing your money?

[@ViraL_FootprinT.ex.e]

There has to be more to it than not closing the window, because isn't closing the window just like, "ATM using 101?" Ditto for covering the keypad.

[@kendallmoses6052]

I'm a chase customer and I know that every time you finish one transaction it asks you for your pin number before you can complete another transaction, Sooo, these people are letting strangers see their pin number and forgetting to log out?

[@Mlckey]

Honestly, a pinhole camera placed in the right spot can do all the looking for them and I'd be willing to bet that leaving the transaction window open wasn't the whole story. There are RFID readers that can pick up that signal if close enough. Once the ATM powers on the RFID chip in your card, a simple scan can pick up the information. And with a camera capturing your PIN they now have access to your account. I could be wrong. Some people are way too trusting. As for me though, if you get too close to me at an ATM or in a store when I'm checking out, I am going to say something. If someone ever takes my card out of my hand to, "try and help me" I promise, they are going to be in need of some help.

[@kendallmoses6052]

@@Mlckey covering the keypad with one hand is something I do before entering my pin, until the banks find a way to protect us we have to protect ourselves

[@DC-Deezy]

That's called shoulder surfing and that is still a crime reguardless.

[@hollyisalwayshopeful2688]

Is it the same when using the tap feature? Sounds like it works differently for tap feature only.

[@xentaatnex8261]

I have a habit of pressing the cancel button before I walk away from the ATM.

[@anonymousduplicity9447]

This wouldn’t be happening if people were responsible and closed the screen when done

[@mrsleep0000]

So, they're just being inattentive idiots..not getting scammed, per se.

[@davidjones-vx9ju]

yes they are scammed....someone told them to just tap it,they don't know how it works

[@zachmahomes3517]

@@davidjones-vx9ju no they’re idiots not scammed. I always scan tap with my Apple Watch and make sure to log out.

[@davidjones-vx9ju]

@@zachmahomes3517 good for you

[@asinegaasinega]

I hope your parents get scammed so that your high horse feels it painfully. I hope they get scammed for all that they have. I really do.

[@luisc3682]

​@@davidjones-vx9ju exactly, idiots. 😅

[@smorris281]

These “victims” need to take some of the blame. I alway selected NO to further transactions, and that was before the “tap” feature came about. Be more at tentative and aware and pay attention next time.

[@stephaniezuniga5835]

Exactly

[@Kitchfox]

Just made similar remarks

[@amandasunshine2]

I mean.. this is sounding kinda victim blamey. Sure, people should be taking safety measures, but like.. I'm pretty sure this is more the bank's fault

[@jamess.931]

@@amandasunshine2 its pretty down the middle imo yes the bank should have more measures in place to avoid things like this but as the customer you need to protect yourself and no reply on the bank 100% of the time. I mean who walks away from an ATM while the screen is still showing any of your info? It takes seconds to wait to see if it shows the normal standby screen or gives your a promt asking if you are done

[@amandasunshine2]

@@jamess.931 what kind of responsible bank makes software that lots of customers could be so confused by, they get frauded? Dude, the tap feature has scrambled so many brains. I'm autistic and get flustered in public. Things are a certain way and I kinda rely on them to be that certain way, cuz when I get confused, I get more flustered and make more mistakes. The tap function has made me stop shopping alone. My friend takes my card now and pays. You do realize the perpetrator is to blame? I was making a point bringing up the banks cuz they're equally a victim in this. So if we're gonna victim blame, at least we could do it equally. But it's the criminal's fault 100% at the end of the day.

[@josh24441]

Ultimately you can’t cry to chase to take care of you and your money. You have to do that yourself. Common ATM usage rule…. NEVER NEVER NEVER NEVER NEVER leave the ATM until you have your card back, you have your receipt AND you see the “thank you for your business” screen. And even then wait a few more seconds until you see it go back to the main screen.

[@otrdriverchris]

The question since the dawn of time: "Why don't they apply that ingenuity and fortitude to a legitimate enterprise?"

[@bpo4736]

So…. You’re telling me.. these ppl don’t wait to finish the window msgs making sure it’s completely done? >.>…. Smh…

[@Jeeps4evaandeva]

Can’t the guy be caught since all they have to do is look at the camera to see who used it after these customers did?! Seems like the same guy, arrest him and make him pay these customers back!

[@sunnicivang1093]

These victims are probably the same people that don't log out of library computers. Their bad habits of lack to protect their own privacy make them too easy to rob.

[@troyvo8069]

is this affecting tapping by cards only or apple pay tap as well?

[@partyguy9]

Doesn't every ATM have a camera looking at who is withdrawaling? They should incorporate facial recognition to not allow a different person to draw from the same account within the hour

[@DoomFinger511]

That's going to cause problems for people with joint accounts...

[@zataishasims9732]

@@DoomFinger511True

[@lemontea128]

3:10 I guess that lady never heard the word fraud before. I wouldn’t be surprised if people did steal their own money n claim it was done by someone else.

[@TuNnL]

I've never been to an ATM that doesn't have surveillance cameras before, but there are ways to do it if you are an experienced thief. It's generally a software lag issue, where the machine shows your balance before an automatic debit hits. 🏧

[@valerieneal2747]

THAT MAKES NO SENSE. THERE ARE CAMERAS AT ATM'S. OR DID YOU NOT KNOW THAT??🤪

[@lemontea128]

@@valerieneal2747 YOU KNOW THERES WAYS TO STEAL YOUR OWN MONEY WITHOUT DOING IT YOURSELF OR DID YOU NOT KNOW THAT 🤣

[@renabaker7432]

​@@lemontea128you can have a friend or an accomplice help you. And pay them a portion once the bank reimburses you.

[@thomasmaughan4798]

@@valerieneal2747 "THERE ARE CAMERAS AT ATM'S. OR DID YOU NOT KNOW THAT?" Oh? Well some of them have a thing that sorta looks like a camera; how do you know it is recording anything?

[@nightmare348]

Yep, and the banks basically tell the victims "Oh well deal with it!", yet if their money was accidentally deposited into another customer's account, they'd be immediately on it. Rules for thee but not for me, I guess.

[@mincai5865]

This is a Chase issue. They don't want to put in the effort to prevent fraud unless there is bad publicity. Shame on them.

[@SAMann729]

I never trust anyone around an ATM as should anyone. And as far back as I can remember banking with ATMs they’ve always asked if you would like to do something else after the transaction. It looks like it has nothing to do with the tap feature but rather a human feature of negligence, not making sure their transactions have fully closed out.

[@CurlyFromTheSwirly]

Yep, no good samaritan is magically going to be there to help.

[@92spice18]

I always wait for the close out screen even at the gas station.

[@DaStig69]

Geezus…are banks any better than criminals?

[@UrbanSipfly]

Why don't banks do physical maintenance on ATMs that are actively located on or at their premises to mitigate theft and tampering? Common sense would seem appropriate to prevent loss of monetary funds and other types of financial transactions between financial institutions and the integrity of their established valued customers - would it not? Don't customer service management get tired of having to trace and track down lost revenue?

[@yia01]

they do do periodic check on those machine every few hour. but it only take a min or so after the bank check them for some1 to glue it, then wait for any idoit to leave their account open for all to take their money

[@cristiancastorena8727]

This happened to me one time. Back when you would only swipe and I forgot to get my card back after swiping it. Luckily a buddy of mine from HS years ago caught it. Recognized my name called me up and we met up so he could return it to me. But told me not to ever do that again. It was at a chase ATM as well

[@Rhaspun]

With some banks if the card is left in the machine will take the card and you can't get it back. I use BofA by the way. When I went back to the bank the next day I thought I could retrieve my card but the bank won't give it back. They require a new one to be issued to me. Another time the machine kept it just because the card was warped or something and it couldn't get back out. I had to get a new card.

[@nanasmom1987]

Your situation has nothing to do with this story. Exit stage left.

[@faraohfreddy7772]

This is how you are treated when you bank with a greedy big bank. Like you are just a small fry number. Credit Unions are the way to go.

[@sleepnomore6065]

What states is this happening to?

[@bigpicturethinking5620]

Why do so many people walk away before closing out the session? Are these people time travelers from 1900?

[@milanwrld]

I will no longer be using tap 🙄

[@hemlock4519]

Lol right? I was embarrassed for the lady on the news report when she said that lol!

[@caltheshooter]

I always wait to make sure the screen goes back to the starting screen after im done at the ATM specifically for this reason, scammers will do anything to get money -.-

[@edub9930]

@@tavari4498 exactly do the same thing even if the line behind me gives me attitude. IDC

[@LenaMMcKee]

Yep they rejected my dads claim too!

[@cbro777]

Well that is just dumb to walk off before you finish the entire proces.

[@itzrlymeman]

Chase knew about the scam. Let it happen, and refused to make the customers whole. Sounds like a class action to me.

[@dracus6877]

Always go inside to withdrawl. And make sure u end and hit all cancel buttons

[@jasonfeltz4289]

That's very helpful for when the bank is closed.

[@CaliGirlJade]

I have Bank of America and the atm machines always ask “would you like to do something else”, I’m thinking why would these people just withdraw money without closing the session lol.

[@edub9930]

Their probably on social media while at the ATM 🏧 not paying attention to what their doing 🤷

[@Sinnathan]

Bank of America ATMs automatically log you out even if you answer yes to “would you like to do something else”

[@badgerbalti]

How is this even a thing, the bank is asleep at the wheel and blaming customers for their own stupidity. In the UK, if using NFC to carry out ATM transactions, they get you to repeatedly Tap your card for each subsequent request to prove the card is still present to authorize the request for withdrawal. Sheer incompetence on their part, not the customers in failing to implement basic security

[@williamwarner3982]

Wait. They walked away without closing out? 😂 Dude. Never do that.

[@julianschulz1620]

I NEVER leave, until i see it go back to the Home/Welcome screen.

[@edub9930]

I've never used the tap feature at my ATM luckily. This is a warning if the card reader doesn't work WALK AWAY!!! I also always wait until the screen goes back to its initial page & the light starts blinking once again (meaning beginning of a new transaction) even if the person behind me acts agitated like: "leave you're done". Nope not me I don't care I wait till the screen completely exits. Stay alert people!!!!!

[@HigherQualityUploads]

It's not the fault of the NFC. It's the fault of Chase not logging you out automatically. It's safer to use NFC than to insert your card.

[@chuckh4077]

Stay alert. We can run out of space real fast

[@ronaldcole7415]

Best advice. Pull all your money out of Chase and go to another bank.

[@johnlee270]

I have used it a couple times at the ATM in-door with an attendant and have not used it for decades!

[@DaBinChe]

So basically user error....it is like leaving the car running and walking away.

[@S2KV]

I agree.

[@whats_new55]

Yup, %100 correct. Why would you not make sure the window portal was exited out before you left. Sorry for the people that got scammed but - this is a lesson for them.

[@TuNnL]

It seems silly that people wouldn't wait to close out the withdrawal window. It doesn't need to be "tap to pay." ALL ATM transactions will be open to manipulation, whether card or tap, if you don't close out the transaction. For me personally, I would want a paper receipt of the transaction, too, which generally doesn't print until you close out. 🤷

[@dancheb]

It is totally a software usability issue and a faulty software design. When you are using the chip, your card is kept inserted until the whole transaction concludes. After you get your card back, you are guaranteed to be logged out of your account. When you use the tap method, it is much easier to forget or not realize that the account is still being open and walk away.

[@darrennew8211]

It's also why most ATMs will return your card before they give you the cash. The number of people who would take their cash and leave their card is astoundingly high.

[@JemJam2976]

​@dancheb chase actually has you remove the card prior to getting the cash. You can further choose to have an email confirmation, printed receipt or make another transaction. Me, myself. I wait until the closing window chime. The only problem I have with chase is in how you can catch a pending transaction and they won't do any reversal until it goes through, then it takes at least 3-5 more business days for you to get your money back.

[@darrennew8211]

@@JemJam2976 Everyone has you remove your card prior to getting cash. That's why the crooks put glue in the slot, so you couldn't put your card in in the first place.

[@JemJam2976]

@@darrennew8211 I usually try to stick with my bank as not to incur withdrawal fees. Those things add up.

[@morfeo904]

I examine every ATM that I use before inserting my card. I look for false fronts, wires, people lurking around the machines. And I still got scammed once. A person that serviced the machine had installed hardware inside the machine, which stopped cash from being dispensed, even though it was deducted from my account. It is sad that technology is supposed to make our lives easier. But now we are afraid to use that technology.

[@jklax]

The camera and software can't log you out when it detects you walking away after a transaction? Amateurs.

[@TojiFushigoroWasTaken]

Yep almost happened to me too but the person next in line told me my account was still on the screen. I went to ask the bank about it but they treated me like i was stupid. Just closed about 3 or 4 of mine, wife's and dad's accounts. Who would want to work with such a crappy bank

[@drshlotzkin]

"Petah griffin" Name checks out.

[@asinegaasinega]

EXACTLY what I would do, EXACTLY!!!! I wouldn't touch Chase if it were the last bank on earth. I will dig a hole in my back yard than use them

[@Wileyg4lify]

I don’t know if that was chase bank but I’ll will never ever put my money there

[@llzbutton5608]

It happened to me last month , thankfully I tried to make the transaction while the bank was open. I was going on vacation so went to A T M out front of bank it said transaction complete but no money came out then a receipt that said technical problems , I immediately went inside of the bank and gave them the receipt that came out of the machine and I was escorted to their office and was told I couldn't take out the amount I wanted to withdraw and had to wait for security clearance from the main headquarters after waiting for an hour still no answers but was told to go ahead on my vacation and everything would be ok in a few minutes a hour later while I was on the road I got a call from the branch saying everything was ok my money was in my account. No! when I stopped and went to check into the hotel my card was declined and by that time the banks were closed so I had to sleep in my car I'm a 80 yr old female having to sleep in 100 degree temp in AZ untill the bank opened and then spent 3 hrs on the phone being put threw different departments before I was told to use my card again. I finally got my money but they put a hold on any balance I had in my account. Now my vacation plans were ruined and I turned around and had to go home. I went into the branch that screwd me over and said they had no control over what happened and couldn't use my account until it was resolved. Three days later my account was reopened. I was told I would receive a letter with an apology and the reason but a month has gone by and nothing from them. Not even on my bank statement does it show the transaction even being made. No apology for destroying my vacation and sleeping in my car or anything on my hard copy of that transaction appears. If I had the money to sue I would but at my age I'd probably be dead before it ever got settled. Closed my account today just another inconvenience because that was the closest bank to me other's are quite future to go if I have to do transactions and change all my personal accounts that had automatic payments coming out. Just a nightmare and so much stress.

[@djm5k]

Many banks’ ATMs allow you to do a “fast cash” withdrawal that automatically closes out the session after your cash is dispensed. I can’t believe that there are people who use an ATM forget to make sure their sessions are closed out before they walk away. For that, this should be a wake-up call for them to be more attentive when using the ATM.

[@yummm8775]

The banks need to reprogram their ATMs. One tap per transaction when withdrawals are involved so it becomes fool proof even if the customer gets distracted and walks away.

[@eddiemac7128]

Glad your report prompted chase to do the right thing.

[@abelincoln9026]

I’m frustrated with Chase, they didn’t honor my $300 direct bonus reward because they forgot to enter the code.

[@chaznonya4]

Yeah, that wasn't an accident. They did that to me. If they don't "like" you'll get fees and fines out of the blue as well. I closed my Chase account and went local 4 years ago.

[@MrMarkOlson]

I use this particular ATM primarily. I have NEVER "walked off" without answering the questions on the screen to close out the transaction. How STUPID can people be???

[@constitutionalstacker5701]

Exactly. When I do something stupid I eat the cost. It's MY mistake.

[@__JJN__]

There’s a saying “being stupid is expensive”

[@constitutionalstacker5701]

@@__JJN__ Absolutely! A wise person accepts that too and becomes better. The common person expects a bail out. Well said.

[@user-ty9ts5ed1n]

I don't use ATM machines. I wait till bank opens,it can always wait..

[@blaster-zy7xx]

Why is the process different for a tap than for inserting the ATM card?

[@HomesForSaleEnsenada]

@3:40 Instead of Chase telling us they're upgrading their ATM systems, they gave you 5 chores when you go to an ATM 😂

[@sann5146]

Yesterday I was at a Chase ATM and I was not able to insert my card, it was not getting getting in. Then I remembered this news story and didn't do the tap but went to a different ATM where I was able to insert.

[@Sloff1155]

I feel like banks should be forced to by law to have their employees thoroughly check their ATMs every single day. 🤬 They also have cameras on those things. So check your damn cameras before you start blaming victims. 🤬

[@alejandrocerdenia1235]

At Bank of america you are required to swipe your card or tap your card the second time and enter your pin every transaction.

[@noahmosher6543]

Can't they just change it so you have to tap again for another transaction?

[@Stebanoid]

That's too smart for these guys.

[@HeyItsAvi90]

TOo much of a hassle. Just log out thats it.

[@thepotatoofheaven]

it does it needs the pin again

[@JohnSkyLey]

You have to re enter your pin for each transaction on chase's atm. People are just to stupid to log out when they finish

[@CityLifeinAmerica]

That’s what I’m saying. They can easily make it so you have to tap again and solve all of this garbage. It’s lazy programming.

[@niggafromcompton]

"We have credited our customers in full, and are taking additional steps to protect our asses"

[@youtubechannel-uw8xu]

Who is dumb enough to not logout though?

[@marysaade4343]

How about removing the ATM machines or closing them down? Do you fix them?