AVOID: American Airlines FIRST CLASS to Hawaii

[@Trektrendy]

Thanks for watching everyone. Couple of typos this week.. whoopsie! I blame my travel schedule. Hope you liked the video, let me know which airlines / products you'd like to see reviewed next down below. Follow my travels live over on IG: instagram.com/will.luxurytravel

[@domiviereinszwei2894]

Eurowings would be great. :)

[@wheelfan100]

OMG THATS MY AIRPORT ❤️❤️

[@cal1103]

I am flying over to Phuket today from Manchester Business class A380. Emirates lounge is closed Manchester doh. I will make up for it in Dubai :) I would like to see Oman Air Business class to Thailand, thanks.

[@permedbethorsby5417]

Why do you have a wrc cap on?

[@brutusp.8116]

Could you cover EVA air business class?

[@PepperGuru]

This pandemic was a great way for the airlines to finally show their clients what they think of them.

[@Shopnagain]

Unfortunately so many businesses are using Covid as an excuse to cut costs

[@izifaddag8221]

@@Shopnagain So true

[@rowheim]

Facts haha

[@trevp1861]

I can agree on that

[@7kudos]

All of you, complaining but non of you congratulating the pilot. For his 20 year tenure as a pilot on his last flight because of this pandemic. The airline services only treated clients badly because of the poor wages and what they think of their workers. So of course what you think of them is bias but the way you complained and not support the people the carry you from point A - Z will leave workers of all walks of life not give a shit enough.

[@mrteedubya1865]

As an Executive Platinum and Million Mile member of AA... I AM TOTALLY WITH YOU! I am strongly considering switching to United. No hot meals domestically, terrible service, broken equipment, and dirty tray tables are the norm. Why should I continue to give them so much money and loyalty for sub par service? Yes, the lounges are a disgrace to air travel. If you think all of that is frustrating, try being their "most valued customer" and when you call the "Executive Platinum Desk" you get a computer, and an avg 35min hold time. It's really sad! I don't feel it pays to be loyal to a carrier anymore. Just buy 1st class with whatever airline offers best rates, schedule, and service.

[@yajustgotaloveit]

I was on both the United and American flights to and from Honolulu. The service was even more rushed on United, but the seats were more comfortable.

[@drouleau]

I flew a roundtrip flight on United from BUR to PVD a few years back, and out of the 6 flights, 5 of them were delayed.....one of which I missed my connection and had to scramble to find another flight. I haven't flown United since. It was a joke. A few connections, we'd push back from the gate, and then sit there for 30-45 minutes. I think one time was nearly 60 minutes, thank God I had longer layovers.

[@donreed]

"Customer loyalty." A concept I haven't seen in print / heard about since at least 1980.

[@RyanADillon]

Why wouldn't you fly Delta instead? They're consistently rated the best domestic airline in the US.

[@huehuehue-x3c]

@@RyanADillon if you don't live at one of their hubs, it can be a pain. Delta also has a lot more staffing issues than AA and have been cancelling tons of flights.

[@sharondelagarza4802]

This is just sad. I flew to Hawaii in first-class back when Continental was still flying - a direct flight from Houston to Honolulu. The first-class service was freaking impeccable. Over the eight hour flight, it felt like we were served at least five different meals - my favorite memory was when the flight attendant came by about an hour before landing, offering everyone a burger (this after a three-course steak/lobster meal with wine had been served just a few hours earlier!). You certainly should expect more for a $1200 ticket, even with COVID restrictions.

[@jules-cb6ni]

Avoid American Airlines altogether! They have become like delta and united.

[@alexcarter8807]

Well, if you're flying from Texas the assumption is that you might be a Texan and they don't want your beef blood level to fall dangerously low...

[@thehappywanderer4230]

@@alexcarter8807 🤣🤣 lmao

[@wengelder9256]

U ever took an Asian or Middle East carrier ? Quite different

[@gsmith6026]

@@jules-cb6ni I flew AA once and it was a horrible experience, never again.

[@Cowboysfan4ever]

About 5 years ago I took my family to Hawaii from st.Louis. I ordered my tickets almost 10 months ahead of time and had picked out our seats so we could all sit together and were on one of American Airlines newest planes. Two weeks before the trip American Airlines notifies us that the plane we are suppose to be on is being replaced with the oldest plane in their fleet that didn’t even have WI-FI and if that wasn’t bad enough they separated my family on the plane but they conveniently would put us back to our original seats for an additional $50.00 per seat which I was robbed of because my kids had never flown before and I wanted them near me anyway. So if this was bad enough, I later got food poisoning from a sandwich that was served to me on the plane because none of my other family members ate any of the food except me and about 15-30 minutes after eating the sandwich I started going at both ends and was sick for two days of my trip to Hawaii. Thanks American for a memorable trip I’ve told as many people as I possible can about the way you robbed me and my family with our airline tickets.

[@Redditor6079]

That's insane

[@abelq8008]

Between you and this vid I'll never fly american.

[@Cowboysfan4ever]

@@abelq8008 I’ve never flown with American again !!!

[@shanaesanchez2575]

I’m sorry for your family and I feel you too 😊😊😊😊 🎉

[@Cowboysfan4ever]

@@shanaesanchez2575 at that point they are basically holding a person captive and they know it. So they can do whatever they want to and you almost have to agree to it!!

[@peggymoexd]

Just this past July I was booked to fly with AA to my family reunion (it’s expected that would be the final reunion many family members would be able to attend) so it was important to me to be there. I was to fly from Dallas to Atlanta for literally 3 days, only one of them the actual reunion. After spending 10 hours at DFW while the flight was delayed, they decided to cancel. They refused to refund us and we’re absolutely no help finding us another flight there. They told us to “wait in that line to see what can be done” referring to a line probably a mile long full of other AA flyers screwed by whatever happened. In order to make my reunion, I had to load me, my wife and 1.5 year old up and drive to Shreveport LA where we arrived at like 2 am, because it was the closest place with flights leaving to ATL that soon. I spent probably $1500 because it was so last second, and still to this day was never refunded my cancelled flight with AA. I’ve had better Spirit experiences, and will NEVER fly AA again.

[@Crimsomreaf5555]

Could have threatened to sue, because they basically robbed you.

[@rakuranhawke8600]

Hey, fun fact. Your airline has to provide you a refund, in accordance with the delay that you have received.

[@rakuranhawke8600]

At least according to my countries rights under the CGA, airlines cannot: - Rely on terms and conditions - sometimes called Conditions of carriage - printed only on the ticket, unless you were given a reasonable chance to read them before you bought it - Avoid compensating you for cancelled or delayed flights that were their fault, even if their terms and conditions say they can.

[@noahhenderson3164]

Literally in America you can't promise someone a product then cancel it and not give them the money. That's just theft Doesn't matter how much money their lawyers have. It's open and shut Reminder. Terms and conditions are only defended legally if they're reasonable. Reasonable such as not refunding if delayed for a few hours. Not reasonable as in you won't get your money and won't get a flight

[@cobaltblue1975]

Yeah, they were supposed to offer you a refund. Services weren't rendered and they had no alternative to offer you. They can't just keep your money. If they think that's how it works, then the sword cuts both ways and we should be disputing credit card charges as soon as the plane lands. I do however understand being worn down by a situation and not wanting to be bothered with it anymore. On the bright side, after reading your story I suspect it will cost them far more than that plane ticket in lost future sales. Bad word of mouth is an expensive thing to a business.

[@Lisa-mw1cv]

You are 100% correct! it’s embarrassing what AA calls “first class”.

[@alex_goldmann]

It’s first on a 3 class plane, it’s their flagship business. And they advertise it as business. Not first class. If it were a 4 class plane they would also have flagship first, flagship business, premium economy, and economy. It’s not first class and it’s not supposed to be first class. And it’s not advertised as first class.

[@GoofysHatBand]

That was business class and it is a sight better than what you get in business class in Europe.

[@Phenixzero]

It’s more likely business class compared to other airline

[@jules-cb6ni]

Avoid American Airlines altogether! They have become like delta and united.

[@GoofysHatBand]

@@jules-cb6ni how do you know when all you can afford is Spirit and Frontier?

[@chrissydney5451]

I wonder if executives from all of these airlines ever go out of their way to watch real life stories told by real paying customers that talk to the experiences first hand. Well done on another awesome review 🤗

[@Jglendab8153]

They probably do. If not, they should.

[@chrissydney5451]

@@rick03168 how disappointing.

[@patricknovoa7699]

I know Ed Bastian, CEO of Delta Airlines, does.

[@DaveDepilot-KFRG]

I don't think they give a shit.

[@patricknovoa7699]

@@DaveDepilot-KFRG fax

[@maukamakai6924]

As someone who has taken that flight a dozen + times and as an AA Platinum, I would concur with your review. The flight is treated no differently than a 2-hr domestic flight: bland, no frills, impersonal. AA Inflight and Catering need to address this service or risk losing pax to other carriers…we have options between HI and US Mainland. Great site, BTW! Mahalo Nui 🤙

[@DDottLeggs]

I've had an extreme phobia of flying since the age of 14, so I haven't left the UK in 21 years, I've been binge watching your videos after stumbling across them a couple of days ago and it's really helping to change my outlook on wanting to travel. Thank you!

[@honeysickle2941]

Trust me, just take a plane and fly somewhere…anywhere! You’ll fall in love :’)

[@DDottLeggs]

@@honeysickle2941 I used to fly all the time as a kid, never enjoyed it but used to do it. For some reason, as an adult I can't even bring myself to go to an airport

[@danielasanchez-wolf6031]

We took this exact same flight from Dallas to Hawaii and had the EXACT experience as you described!!!! Even the payment issue! If it wasn’t for my husband who was on top of everything calling and calling! We just got back after 18 days in Hawaii. We traveled AA first class with our 3 yr old and although it was nice having been able To sleep flat, our expectations were much higher! My daughter’s seat had issues reclining flat 100% so upsetting! So she slept reclined the whole time! Ugh! Glad to see a KZbinr like yourself with honest experiences!!!!

[@amanrathore1969]

Ugghhhh!! Oh myyy goshh my life so frustrating because the seat of my daughter in First class didn’t reclined 100%. Can you hear yourself ?

[@quanbrooklynkid7776]

@@amanrathore1969 damn

[@trimule]

@@amanrathore1969 If you paid $1000 for a hotel room and there was no mattress on the bed forcing you to sleep on a chair would say nothing about it? These are laughably small First Class seats to begin with and to have it not working properly is not acceptable. BTW this problem indicates a very poor cabin maintenance. (Before you start lipping off about "What di you know about it?" I was an International Flight Attendant for 43 years with Pan Am and UAL)

[@amanrathore1969]

@@trimule here…. Here is your cookie ma‘am 🍪

[@MAYBEE90]

@@amanrathore1969 obviously you’ve never paid thousands of dollars for a first class flight. When I’m paying that much, every service must be impeccable, and my seat has to be fully functioning.

[@itsnotme07]

Really annoys me when I see AA drop the ball SO BADLY! As someone who lives in the DFW area, I used to fly AA ALL the time for work and personal trips. Gaining status in the AAdvantage program to Platinum one year. Sadly...AA hasn't lived up to their past over the last 15 years at least. I only fly them when I absolutely have to now, and of course I know many people who work at AA...so it hurts more to not help them get paid. That said, I'm not donating my money...they gotta earn it...and they just haven't. Your experience continues to show I'm right by flying Alaska, JetBlue or even Southwest over AA. Seems to me it would be easy, refurbish everything, revamp everything, make it work, make sure the money being paid goes to the people providing the service...in other words, stop being cheap but charging $$$$ prices. I'm not popular at AA functions. Haha, and try to not bring it up with friends who work there. What's with the backwards seat and getting impacted by someone else moving their seat? WOW. Great review as always!

[@_w_w_]

I am not sure what you mean by drop the ball... AA is always like this! I fly frequently for work and don't understand why AA still have corporate customers given the constant delays and cancellations, and non-existence customer service. If you look at several AA flight attendant KZbinrs, they brag about how little they do on their flights and don't give a hoop about their passengers. This is very much the culture of AA.

[@itsnotme07]

@@_w_w_ What I mean is, they used to be the BEST US based airline...but that title disappeared back in the early 2000's.

[@matthew36291]

@@_w_w_ They never had the ball , they don't care about the customer.

[@_w_w_]

@@TheRacerRich Yes, lousy analysts I might add. And now one of them is running United.

[@TeeBee11]

No need to drop the ball, because their ball is always on the ground anyway 😅

[@ScaledNotesMusic]

I think I speak for everyone when I say thank you for your totally honest and genuine videos and reviews. A lot of other aviation and in particular airline "reviewer" channels seem to just be a marketing arm for the airlines. Your stuff is an honest and unbiased perspective of a regular passenger with no preferential treatment. Keep it up!

[@cslivestockllc138]

April of this year (21) - DFW to DCA - Same airline (777), same seat except I was facing forward, SAME experience. Service was over soon after take off, had to ask a a few times for an FA. Great video … Was amazing to see the EXACT same experience, which was average at best.

[@bufordt.justice1539]

Thank you for a very informative and eye opening report!! I’ll definitely heed your advice on my next trip to Hawaii. To me, seeing what AA has become really makes me sad. Long ago, AA was part of “my family”. My mother was crowned, “Miss American Airlines 1955”. Back then, service was EVERYTHING, and the customer experience was the “Holy Grail” of flying. From mechanic to pilot to FA, NOTHING was spared to ensure the very best experience. AA was the “Gold Standard” of America based flight travel. We felt that not only did we represent and lead the world in the airline industry, but in many ways, we represented the very best of America itself. My mother was so very proud of her title and her history with AA. However, if she were still alive today, she would be absolutely sick to see what AA has become and their terrible and inexcusable behavior over the last several years. It would utterly break her heart!! Today, AA often represent the very WORST of America. Indeed, the stories, testimonies, and videos that constantly surface about AA and how they treat their customers is truly stunning and outright embarrassing. On behalf of what AA USED to be many years ago, I am so sorry for your experience. I’d give almost anything to see AA turn around and restore their old values again. Instead of being near last in customer satisfaction, they could become #1 again with a lot of effort. But sadly, in today’s terrible world, I see that as unlikely.

[@JobyCA749]

I would like to see AA regroup too. It proudly wears the American flag of the USA on its tail. It should go out of its way to represent.

[@oldgreen16884]

I recently flew AA from MIA to LAX on FIRST CLASS. Service on board was exactly as described in this video, perhaps even less. AA still has some planes marked as 77W, which are the 777-300 that have bigger first class seats not the ones showed in this video which are more confortable, wider & longer for a better sleep. My return flight was booked in business class. Service was similar in both flights.

[@That_Millenial_Guy]

AA is definitely at the bottom of the totem pole when it comes to the US legacy 3. Boston to Honolulu on Hawaiian would be wonderful to see (also the longest domestic route in the US). Only downside is that their first class is in a 2-2-2 configuration. As usual, phenomenal work on this review!

[@BerryinHI]

$300 first class from LAX to DFW is cheaper than I've seen on similar distance flights on other airlines.

[@hotmessjess3390]

I did the Hawaiian Honolulu to Boston once and it ruined me from all other flights. I highly suggest doing it if you can.

[@jerrynadler2883]

I usually see cheapest flights for United, I feel like theyre leavnig legacy carrier status and trying to compete with southwest.

[@davidlamb12345]

@@BerryinHI LAX-DFW costs were silly cheap for a while... $40 one way in economy last year... don't know why.

[@tedes72]

I flew Hawaiian airlines from Australia. A terrible experience ams one of the worse airlines I’ve ever flown in

[@machellep1]

When my daughter lived in Honolulu for 4 years I flew over an average of 6 times a year. I used all different airlines considering who gave the best price at the time of booking. Hawaiian was the best by far. AA first class used to be great, but like so many others they have used covid as an excuse for very poor service indeed. I flew a few months ago to California first class and didn’t even get offered drinks.

[@ambassing30]

3:50 him : "aight i just made it in to the world largest lift" My local ikea lift : Pathetic

[@mariahahn-silva7132]

My friend, I've been doing Trek Trendy aero/ferro-carriage travel marathons for the past few days with you and I love being your virtual travel buddy. However, this particular journey through hell is amazing. I jolted back from my laptop as I saw the priceless expression on your face. as you were ingesting the dessert. Heavens! The way your eyes mischievously growled at the camera. I thought that you would devour😂 me for dinner! 😂😂😂

[@mxweng]

I also had a bad experience with AA recently. My flight back to US from Bucharest was cancelled for unknown reason(s) and AA could not find any replacement for me to fly back home so I had to book an Economy class flight through KLM for $1000.00 USD. This was my first ever flight cancellation experience; I will try to avoid AA from now on.

[@1mol831]

Based on this video, AA first class sounds more like business class seats with economy class service, it’s just crap

[@stanleyhung6151]

this one i can answer. the most plausible reason for the unannounced cancellation is due to the incompletion of the minimum crew rest time regulated by the FAA. according to their rules EVERY pilot across the US should get at least 10 hours of rest time and a 8-hour continuous, undisturbed sleep. the pilots on your flight may have experienced a significant delay (i'm talking about 4-5 hours of delay, even more) on the flight prior to yours and if your flight isn't one that takes off from DFW, LAX, JFK or any other major AA hubs, there might not be any reserve pilots on scene available to take over, resulting in the (typical) delay of your flight (but it's reasonable for the airline to just cancel the entire thing if the delay is too long the cost for the delay it eats out the revenue). EDIT: spelling

[@strainedtoast5836]

That’s Flagship Business not First! AA is seriously lacking right now with their “First & Business class” services. They keep using the pandemic as an excuse to keep a reduced service.

[@Polostar79]

Sadly all of the domestic airlines are doing this. Cutting services while continuing to raise prices.

[@richjames2540]

At last a poster who knows about the subject matter. Mahalo StrainedToast58.

[@matteblack5805]

I've only ever flown coach. It's cheap, cramped, uncomfortable, usually loud but its everything I would want from a flight, it gets me from point to point.

[@pacingazmuri]

That’s what I’m saying like, planes are to get you from point a to point b quickly not comfortably.

[@pwrsocket]

@@pacingazmuri people spend 8k for like an amazing flight thats 6 hours but why

[@pacingazmuri]

@@pwrsocket I’m saying that planes aren’t for rating firsclass but to get you point to point

[@pwrsocket]

@@pacingazmuri i know

[@pacingazmuri]

@@pwrsocket K

[@SirWallen]

Kind of sad to see this is a first class experience from a US Airline. I flew first class recently with Alaska, and while it was a shorter flight - 5 hours - the only boost was leg-room and a few extra drinks.

[@laos85]

Quit whinning. The equality between economic and 1st class is a good thing for societies.

[@SirWallen]

@@laos85 Respectfully I disagree. I didn't buy a first class ticket to flex on anyone - just wanted a better experience for myself after a stressful working weekend. Either way - not worth the purchase regardless of anyone's socioeconomic status.

[@SillyTube9]

I bloody-well LOVE that you flew from Los Angeles to Dallas, only to get an avocado toast there. That’s HILARIOUS.

[@bagelbob3979]

I feel like AA has droppedtheir level, your at 66k amazing how fast you have grown, it's amazing seeing you from 3k to 66k

[@d3c0yn4m3l355]

Was AA once better than? American airlines are rated globally poorly for decades. If it wasn't for government protection and financial support they would have been gone ages ago. This video only shows further how poor AA is among others.

[@evgenykhamlov8423]

@@d3c0yn4m3l355 not really,AA can change their business model overnight...,they can be NORWEGIAN or SPIRIT or EMIRSTES.Just show the money! But nobody want to spend...

[@andij605]

@@d3c0yn4m3l355 I came here to say the same... I might have seen flight attendants on speed or whatever, I don't care about that too much. But AA was the only airline where I saw practicing alcoholics as flight attendants. The passengers helped to get their job done. Well, or did their jobs for them. This experience was 20 years ago. I can't imagine it was just bad luck, drunkards as flight attendants don't just accidentally show up one day, AA operations must have been just bad in general back then. I refused to fly AA ever since that flight, so they might have improved since. I'm surprised their safety record is good, cause... Yeah, what I experienced was crazy bad.

[@jules-cb6ni]

Avoid American Airlines altogether! They have become like delta and united.

[@bagelbob3979]

@@d3c0yn4m3l355 At least had better meals, had a nice steak when i was 5(yes it was good enough for me to remember) nowadays it makes me want to vomit

[@melyniewithington45]

I would've gone for the Macadamia Crusted Sea Bass. The flight was definitely not up to the standards of the high price and the ticket buying issue is a big red flag.

[@evgenykhamlov8423]

How much was a ticket? Try drive... ,get a boat to HAWAII and ... see how much you will actually pay for. The good news: nice space, some food and don’t need to wait for bathrooms

[@prisondude]

American Airlines always had bad servicr but the prompt delivery of food and clearing would be amazing on a flight

[@evgenykhamlov8423]

@@prisondude I am AA FAN! I love AMERICAN...because it’s a great club:FULL SERVICE AIRLINE with ADMIRAL CLUB and FLAGSHIP LOUNGES, big planes,great schedules and destinations,if you want more fancy: BRITISH,CATHAY,QATAR....UNITED and DELTA always BAD DAY!!!

[@iicustodianlaw]

@@evgenykhamlov8423 who asked

[@da480]

Back in the days AA is used to call themselves the Cadillac of the sky… they are barely a Chevy now

[@KathleenMahaney]

They are a geo or Kia

[@misseselise3864]

comparing AA to chevy is offensive to chevy. they’re way worse than chevy

[@steve9216]

Yugo of the sky.

[@Mo10tov]

More like a lemon

[@TheGuruStud]

That's accurate, ironically, since Cadillacs are just overpriced POS Chevys.

[@yajustgotaloveit]

I recently flew first class - business from Dallas Fort Worth to Honolulu on American. The service was excellent as well as the food. The flight took seven hours and forty five minutes. The one thing you were correct about on your video was the description of the seats. I wore shoes into the bathroom-lavatory. How do you afford to make so many flights all the time? Do you work?

[@HonestWatchReviewsHWR]

Great video as always. I've only recently discovered your channel, but I'm working my way through all of your older videos. 3:23 Sorry to be that guy... But that's not how you spell ridiculous. Also 10:24 I'm assuming this one was a typo.

[@mattdaaamon]

A direct flight from Newark has no meal service in economy even though it is longer than many international lights. There is no one more willing to screw customers than domestic us carriers.

[@OSkyFireO]

Air Canada will give the US carriers a run for their money, promise!

[@Bobrogers99]

I've always flown Economy, and if I were to shell out the Big Bucks for First Class I'd expect a pleasant lounge experience including food, the comfy (if badly designed) seat that you had, a well-prepared dinner, and some pampering by the FAs en route. This trip didn't quite provide the minimum expectation. A better seat than Economy, but not a whole lot more.

[@visionist7]

I wouldn't be writing one of those trite "i fLeW pREmiUm aNd iT RuINeD mE fOrEVeR" clickbait articles after flying this route

[@stevehansen932]

My old rich friend told me she could afford first class but she preferred to buy three economy seats back in the day when they didn't have laydown seats. She is 5 feet and could complete stretch out.

[@2020Dreamlife]

Couldn’t have said it better. You can forget the pampering these days, these companies don’t even train these kids anymore how to really interact with people. The world is changing and not for the better. I used to always fly first class and it meant something, nowadays I could care less, only for leg room.

[@visionist7]

@@2020Dreamlife I agree but remember it's couldn't care less, not could care less. Could care less means you care

[@ARpirateant]

Almost all airlines don’t give club access unless you are flying international in business/first class

[@stevenbastian3882]

I fly cattle-class with AA out of Dallas. It's everything you would expect from AA and cattle-class in general.

[@LoganAviation]

Coming back to this video: I was booked on a 777-200 with the newer Super Diamond seats yesterday, and now with less than a day before the flight, there was an equipment swap, and I’m now on a 777 with these older Concept D seats. 😢

[@Trektrendy]

Sorry to hear mate :(

[@patrickmuhwheeney6518]

I've flown very little, but your first trip was not what I'd ever call 'First Class"...Thanks for the upload!

[@jacobrickman6526]

I flew AA from charlotte to Honolulu direct in june, 10 hours! It was insane. Food offerings sucked considering the length. Only one measly chicken wrap.

[@madhatter9001]

Bet the CEO is making bank.

[@beautifulone5509]

I learned long ago to stock up on food, snacks and drinks Before boarding. Airlines like to ration out food and drinks and most times the food sucks!

[@AlexTeeNewton]

Love the honesty in your reviews and the wide variety. I certainly will not be using AA on my trip to Hawaii in two months. Hawaiian Airlines here I come

[@chrisrad79]

Could you clarify for those who might not be aware that US domestic First class is Business class elsewhere in the world. True First class is only offered on their International Config 77W aircraft

[@2020Dreamlife]

They should change the wording then , but we all know whey is is the way it is.

[@chrisrad79]

@@2020Dreamlife it’s a relic from the past when there were only 2 classes First & Coach

[@skzion2]

I thought most people knew that.... But do you think that this was a business class experience?

[@richjames2540]

Chris.raduly this is flagship Business not first class. American offer First Class service on International 77W and Transcontinental Scarebus 321T's. You are right that Most Domestic First Class would be called good Business Class in Europe whilst the majority of European Business Class on British Airways and many European Carriers would be called Coach in America.

[@Redman_real]

Thought it looked like business class

[@Ahggie43]

Glad to see the occasional well-deserved one star review.

[@dianeschroeder3980]

Well I hate to disappoint you Will but AA first class rules in my book rather than the back of the plane. Good luck getting anything including water back there!❤️👍✈️

[@davidcoker7989]

Great video, I like your delivery however I will say it's unfair to blame covid on this lack of service and attention to detail because AA was this terrible well before the first hint of a fever or cough ever headed our way. Their first class domestic service has always been more miss than hit and the lack of attention from the FA's is quite standard, they just think it is beneath them to provide anywhere near the level of first class service that the foreign carriers provide. Yea, stick with Hawaiian on this route and I will go ahead and give you a heads up, avoid Delta on this route as well it's exactly the same. 😉

[@chuongmd]

Completely agree. I fly AA a lot living in Miami (Executive Platinum) and the inconsistent FA service is so frustrating. So glad JetBlue has a partnership with AA now - just flew Mint to LAX and back and it was amazing!

[@issacjones4237]

@@chuongmd best kept secret for now jb, I'll let all the fan boys for aa now

[@rozlemalu7218]

👆🏽👆🏽👆🏽👆🏽this comment

[@President_Mario]

I figured he was being cheeky.

[@victordunson719]

Nice sweeping generalization of the flight attendants at AA 🤷🏽‍♂️

[@sandfordsun4311]

Curious whether Sam Chui would agree? Or would he give AA another 5-star-service?

[@MusicmatchJukebox]

Considering he gets paid by the airlines to document his experience, most likely, yes. Shouldn’t really take anything he says seriously. His videos are still entertaining though.

[@MusicmatchJukebox]

@@kryztofkowalski4628 Haha that’s fair

[@beretaniastreet6384]

@@kryztofkowalski4628 I think you meant MSNBC/CNN

[@madhatter9001]

Who cares what San has to say?

[@Traveling-Queen]

1000% accurate description of AA first class. I've had the same experience these past months as well.

[@mheine8375]

Keep up the good work mate, domestic airlines need constant reminders that they are in a service industry as much as transportation and the service is what makes them stand out from one another.

[@dp3699]

Your channel has got me through my covid isolation. Thank you

[@HassanMohamed-qy5tm]

Thank you so much for making these videos. It really gives us travellers perspective and now we know which airline (s) to avoid 🙏

[@DanknDerpyGamer]

The one time I flew on AA to Hawaii (the only time I went to Hawaii, actually) was in March of 2002. I flew LGA-STL-OGG, the STL-OGG route was serviced by an ex-TWA 767 (either a 767-3Q8ER, or 767-330ER) still with full TWA interior inside, and TWA's final livery on the outside, and man, for what it was, I loved it. Big comfy seats with leg and foot rests, and TVs that popped out of the middle console with mini VHS players in them (Wish I had brought a copy of HOME ALONe I had on a mini VHS as a little kid haha). Even now, I'm still not used to the fact that when the person in front of me had their seat up, I could stand in front of my seat even with the leg/footrests extended. Though the flight did for some reason start even testing my tolerance for being in a tube stationary for long periods of time (then again, I was undiagnosed, and unmedicated ADHD at the time) - it originally was to be a 9 1/2 hour flight or so, ended up being close to 11 hours due to strong headwinds.

[@user-is6de8pp7k]

Thank you for the detailed video of your experience on AA. Great video you made.

[@Clearwater_WT]

I just recently found your channel - never knew you are an F1 fan after a ton of vids until this one lol

[@demonitized1020]

Hawaiian airlines to Hawaii is the best, no question about it. The service is impeccable

[@HoneyBeeGtag]

For the quality of videos I’m surprised you don’t get million of views and have millions of subs don’t forget me when you get famous!

[@Trektrendy]

Aw thanks so much, means the world to read comments like this 😀

[@HoneyBeeGtag]

@@Trektrendy yeah truly though it’s insane the amount of money, time and effort you put in to the videos!

[@kimjong-un9535]

Another honest and to-the-point review from Will!!! On behalf of the North Korean people, I formally invite you to our humble nation.

[@Wallentx]

AA's service has dropped to a level that they should be ashamed of. I travel to Asia every year and experience different carriers of various levels and even the budget carriers have exceeded AA's level of service. I fear covid has just been an excuse for them to offer less to the customer and make the trip more like a journey in a cattle trailer. I would have to say, even Spirit offered a better product than AA does today.

[@SargeFrogge]

AA squeezes every inch of space they can. To a point where economy seat trays don’t work even if you’re svelte. It Appears the squeeze is on to both BC and FC too.

[@hovercarl]

Hawaiian from HNL to SFO was a spectacular flight on the A330. I'd recommend Hawaiian over most other airlines.

[@mcmdrpiffle447]

Just watched this. Trek Trendy, you're correct. American Flagged Carriers have Zero Idea of the concept of First Class. First Class here is an extra large bag of crisps instead of the standard one. Meals for the last 25 years have been precooked, served in foil wrapped containers in first class. As Americans, this is exceedingly special, as even bags of peanuts aren't available on most US Carriers. They've literally 'dumbed us down' over the years to just expect a shite product and be happy. To be fair....European Carriers who's legs begin in the US have continued this cheap assed tradition, (I'm looking at you British Airways), as they can cut costs, and know damn well they can't get away with it in Europe. Anyway, I'm subscribed for about 4 months now, I like everything, and have to say, you are the single MOST EFFECTIVE voice on KZbin in being able to judge actual product quality. So much Love to you Trek Trendy ! Come see us in Santa Cruz California sometime!

[@roydaniel2480]

That was great. I recently flew on Delta one from Atlanta to Anchorage 7 and half hour flight. It was the worst experience I have had on a flight. Just got a snack box with little chips and a small beefsteak. The IFE didn't work. Only time we saw the flight crew is when they were handing out the small boxes.

[@skzion2]

Yeah, the same experience I got from Delta One to Cancun about 6 months ago. They don't even try.

[@truthseeker9416]

You were lucky you got that at least. On our Delta flight from MINNEAPOLIS to Anchorage, we were served pretzels or cookies with a drink

[@Michele-ot8bh]

Unbelievable- how diabolical AA first class is. Thank you, was checking flights but certainly won’t be using AA

[@blondiebluetx64]

I flew AA FC to HNL a few times pre Covid, once out of Dallas (used to live there) and once out of Chicago, I believe both were on the DC-10, which was back in the 90s. The FC product, while not having lay flat seats back then we’re roomy and the service was very good. On our Dallas flight we had an 8 hour mechanical delay and let me tell you, AA does not know how to handle their premium passengers when there is an extensive delay. Sadly I bound this out flying business class from Dallas to London just six months later when we had another mechanical delay lasting 4 hours. While I did make the last flight the Maui on my Hawaii trip, luckily I was staying in London for a few days before flying onto Manchester that trip. Lounge access is only granted to premium customers on international long haul flights in the US. I’ve read AA has restored pre Covid service but your service was pitiful to say the least, especially for FC. What a shame.

[@nat2968]

Thank you sir, I really appreciate this review. This information will come in really handy when I win the lottery this Wednesday.

[@susanhinkley7591]

I’m in total agreement with a yes for flying Hawaiian. When we fly to the islands that’s what we choose. By far the best service and accommodations of other airlines.

[@aquicktake]

Those plastic utensils you were using trying to cut that avocado toast was hilarious. All twisting and bending 4:26 - I thought one of them was going to SNAP. American lounges and carriers are pretty much all bottom tier IMO.

[@jeandelisi9441]

America is a third world country-any African country is better than the US.

[@johndornoff]

I take AA only when I have to, but since they are the only carrier to fly into our airport, I have to fly them a lot. The only good point is that I now get Alaska Air miles on them domestically. I have only flown out of DFW once and that was last October but we were also in the D terminal. The service at the Priority Pass lounge was very friendly but their offerings were very disappointing.

[@DanknDerpyGamer]

For some reason seeing that chocolate cheesecake thing made me miss the Otis Spunkmeyer cookies they used to serve on domestic flights (mainly remember them flying JFK-LAX, JFK-SAN in business class quite a few times in the almost-mid to late 2000s).

[@MrDabomb420]

i had a great first class aa flight, just this February 22 to Hawaii, i think everything you said, was a experience, only related to yours, i had a wonderful lounge and flight experience with American airlines, ive flown Hawaiian air too, id recommend aa, i left from Texas too, it was Maui trip.

[@coashddjj294]

Just watching this video makes me really happy that my vacation next month is going to be a road trip.

[@aussieaussieaussieoioioi9450]

When I flew with AA we had an equipment swap and we had booked the upfront seats and paid for them and then they told us we had no seat and we needed to book other tickets, due to us having booked it from Australia, that was the excuse

[@JaydenMania]

Amazing video! I always love all the detailed reviews on airlines! It is my dream one day to travel all over the place and maybe document airlines myself!

[@sarveshram]

A very interesting video today! Looking forward to it! Sure it’s awesome as always!

[@Mclovin69270]

When I went to Hawaii last summer. I took AA. I got a little drunk before boarding slept 4 out of the 6 hour flight lol.

[@jerrynadler2883]

In terms of the ticket issue AA gives away alot of free upgrades, especially around the 72 hour and 24 hour marks, you may have bought the ticket right as someone was getting upgraded so maybe they had to bump someone down before they issued you your ticket.

[@alihorda]

then why take the payment and not refund immediately?

[@landonyt2546]

You should do a flight to the bahamas i recommend fly in after November 20 as that's when Virgin Atlantic will start service so you would have 2 options BA or Virgin and plus Nassau had a lot of nice resorts that you may like

[@ZomgRAWR93]

Girlfriend and I took the same flight there through Delta and were amazed at how well we were treated. The flight back being through United Airlines didn't even have meal service, just two light snacks!

[@PinayFuzzions]

Yes Delta is the best.

[@dougball328]

Was it a night flight?

[@madhatter9001]

If you ask me, Delta is No. 1 in the US.

[@jrfireboy2]

Hate to break it to you, covid has nothing to do with the rapid, and often rushed, meal service then the disappearance of the FA’s

[@karenlogan2331]

my first time watching your channel i enjoyed it so much thank you

[@sidreid3396]

Another great and honest review, keeps them honest !

[@KeanDeaton]

"well Potato chips to Y'ALL" oh my friend we'll have to work on that southern twang next time youre in texas!

[@munkamonk8340]

Wow. If this is “bad” first class, then we totally got ripped off with our first class AA to Hawaii two weeks ago. No menu, no fancy sleeping pods. Just slightly wider seats, slightly more leg room, a turkey sandwich, and WiFi that wasn’t iOS 15 compatible.

[@MushookieMan]

*Claustrophobic torture pods

[@Sogeking995]

First class on smaller domestic flights (which depends entirely on the aircraft, not the destination) is indeed just wider seats. Most countries just refer to this as Business Class, but we don’t make that distinction.

[@chilglish]

Great review Will! I believe you make an eloquent case for AA (and other North American carriers) dropping the "First Class" label to this kind of product! Perhaps they should just stick with business class (when they have lie-flat seats) or maybe even just Premium Economy, especially when you consider the lack of lounge access and subpar food... P.S. Are the spelling mistakes in there just to wind up the grammar police? 😂

[@spearsthomas]

Was this marketed as first? I fly AA a couple times a month, and this looks like their business class...

[@georgewbush20]

I was going to say the same this here as Thomas, this is AAs business product. Not they true first class product known as “Flagship First”

[@karabrynn]

I was in business AA from Paris to Philadelphia recently & I thought I was crazy when I felt like someone was kicking/moving my seat, now it makes more sense lol thanks for your mini explanation!

[@GoGreen1977]

I flew "first class" on AA in October 2021 from Denver to Miami as the first keg of my trip to Peru. The flight left Denver some time around 1 am, yes, 1 am, arriving about 4 hours later in Miami, I think about 7 am, ET. I didn't even have a blanket and pillow! None on board. I used my pashmina and jacket to make myself comfortable. The seats were standard "first class" seats, even though I initially understood I'd have the convertible version. Change of equipment! Ironically, on the flight to Peru from Miami, a day time flight, I had all of the blankets and pillows I wanted since no one was sitting next to me, so I had two packages containing pillows and blankets. I did take advantage of the AA Club in Miami, which did offer a nice, relaxing place between flights and some food/beverages, but I can't tell what they were since I don't remember.

[@valerieperrincansun6015]

I was also denied business lounge in Miami even though I was flying first internationally with a 13 months old baby. And the plane was 3 hours late 😡. Plus the service and food were completely substandard compare to other airlines I fly. My daughter threw up the sandwich they gave her. Never will I fly an American Airlines again. I live in Turkey so compare to Turkish airlines (and Qatar Airways) they are complete rubbish.

[@tod3msn]

Coach is like a flying bus with everyone battling for overhead space on any airline but I noticed what you found which is that some airlines are watering down 1st class to the point that you don't get treated super well. I would think first class would come with pampering but not so much anymore. One first class seat I had saw coach customers going back and forth using the first class rest rooms and making it hard to sleep. Bottom line: good job with this honest review of first class as it ain't what it used to be. And don't think the airlines don't know coach is filled with upgrades and virtually no one paying for it. Do you think for a second that first class filled with freeloaders is draw top notch service? Not a chance. You're lucky to get a drink before you take off, extra leg room and if super lucky a meal.

[@shaz7860]

In US the first class is business class and usually well below premium class standards.

[@Tony36847]

Exactly. It's ridiculous to compare this flight to an 8 hour international first class flight that would cost anywhere from $5000 and up

[@skzion2]

Shazad, do you think this was *business class* service?

[@jamesseabolt5915]

I've always had rude flight attendants on AA. They just don't like their jobs. I avoid flying with them whenever possible. Most of my friends travel Southwest in California. But I've enjoyed Delta and Continental as well. Great reviews always. I really enjoy your travels.

[@Jamie_Does_Life]

Brill video, couldn't help but notice you say, "avoid", but the title screen said Aviod :D

[@archieolmstead6688]

A few years ago I flew Hawaiian Airlines from San Diego to Honolulu in First Class. Unbelievable service. I was in seat 1A going over and 1B coming back to SD. Champagne offered as soon as I sat down and it coming until take off. The food was incredible. Can't remember if it was brunch or lunch served going over but the dinner served on the return flight was 5 Star. And all the champagne you wanted!

[@Scoobadal]

Trek Trendy delivers as usual - and makes a mockery of the over rated vlog's from Sam Chui - because Sam Chui loves Sam Chui's Vlogs and taking inducements from airlines

[@strainedtoast5836]

Boy - you went there 🤣 and I agree 100%!

[@p9a9r21]

I have been an AAdvantage member for over 30 years and I must regrettably concur with your embarrassingly poor assessment of AA's First/Business class service. To be fair, premium / business class service as deteriorated at ALL the remaining national domestic air carriers since the early 90s. Due to COVID I have only flown 5 times in the past year; twice on Delta and three times on AA. These flights lasted on average 4.5 - 5.0 hours and were within the domestic U.S.

[@jakbender3881]

I enjoy your videos. My favorite parts are the food reviews. I love burrata and I am going to try a duplicate that salad. I hope you enjoyed your time in my home state even though your travel there could have been better. Thank you for the content. Mahalo ame a hui hou! Aloha!

[@PassportBrosBusinessClass]

My sister flew AMERICAN AIRLINES first class from JFK to Jamaica on a 737. The flight amenities sucked and they had ENGINE TROUBLE required an emergency landing back at JFK and a 2 hour wait. I RECENTLY flew Business Class on Emirates from JFK to Dubai to Maldives. I had access to the lounge in JFK and Dubai. MY TRIP WAS FLAWLESS. EMIRATES A380-800 is A DREAM GIVEN FORM!

[@PETEYBOY954]

I got bumped to AA 1st class and got unlimited free drinks for on my way to Germany. The service was excellent. It seemed like every time I finished my drink they’d ask if I wanted another, giving me 2 bottles every time. I guess I just had a stellar team of stewards and stewardess’. I tipped them $50 when I left cuz I was hammered and they were great 😂

[@mathieuferlandkozicz1335]

A forward-thinking airline would hire you as a customer experience consultant

[@michaelbrown1627]

They don’t care. They know their service is shit.

[@irawanprajogo3122]

First Class seat looks tight, cramped & uncomfortable 😣

[@GEOHHADDAD]

Just flew from LAX to Kauai on American “business/ first class” - nightmare. They are using an A321 neo. There is no good basis to use that plane on a 6+ hour flight. Luggage was extremely slow. The seats sucked and were hard, little additional space, barely reclined. Lunch was garbage. The service was surly. Total waste of money.

[@claudehopper6192]

I flew American from MDT to DFW (Airbus 319) and then DFW to LAS (Airbus 321) in April '22, the week after they removed the mask mandate. I had no problems with the quality of the Business class provided. I actually liked the Airbus 319 better because there were only 8 total Business class seats. The service was top notice, the FAs were topping my drinks off every 30 mins or so, the meals were also surprisingly tasty and light, I even tipped my FA $20 on the Airbus 319 when I got off the plane because I enjoyed the service so much.

[@JobyCA749]

I fly AA most of the time and I've never had the problems all these people complain about. Odd. Is it as stellar as some of the international airlines I've flown? No. But certainly not any worse than my experiences on Delta or United.

[@ursa81]

So strange they charge you in the Dallas lounge. I have fond memories of coming to the AA lounge in Chicago. It was just euphoric all of the amenities, and nothing was charged for. Of course i understand it's a bigger airport, but it seems strange to have different policies at different airports.

[@GoofysHatBand]

It is because he had a business class ticket and didn't really have lounge access.

[@Hassan-qx9lg]

AA definitely dropped the ball, on my flight to Hawaii from Chicago, (9 hours), they only gave wheat thins, dried cranberries, and cream cheese

[@OperationNonsense]

are you kidding? avoid american airlines period, regardless of cabin class.

[@NoKapMan]

Flying 1st class pre-covid and during covid are completely different experiences. I flew AA to Maui and didn't mind it at all. To be honest I prefer flying Delta when inside the US because it generally is a better overall experience. Your complaint about buying tickets the night before: I suggest to not do that with any airline.

[@karlmarxx6228]

$1000 ticket and $50 chinese made attire! you are perfect AA customer! U fit like a glove!!