AWA Implementation Guide

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ServiceNow Community

ServiceNow Community

Күн бұрын

Advanced Work Assignment lets you automatically assign work items to your agents, based on their availability, capacity, and optionally, skills. AWA pushes work to qualified agents using work item queues, routing conditions, and assignment criteria that you define.
This video provides an overview of AWA and a demo showcasing a basic implementation of AWA.
For more information please visit:
AWA FAQ: community.serv...
Virtual Agent & Agent Chat/AWA Community Forum: community.serv...
Product Docs: docs.serviceno...

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