Bang & Olufsen app support - Bluetooth setup

Find out about bluetooth pairing to your Bang & Olufsen product using our app. If you do not have the app, you can download via the links below.
Google Play: play.google.co...
iTunes Store: itunes.apple.c...

[@TheDanohart]

Does the app support older products like the Beosound Essence? If not is there a workaround?

[@bangolufsen]

Hi Dan, Thank you for your comment and interest in Beosound Essence. We can confirm that Beosound Essence is supported by the Bang & Olufsen App. If you have any further questions, you are welcome to reach out to our technical support here: bang-olufsen.zendesk.com/hc/en-us Regards, Bang & Olufsen Support

[@paulstoop9175]

How can I use the app to let Beovision Horizon search for bluetooth remote One ?

[@bangolufsen]

Hi there, We will be happy to answer your question. Pairing can not be initiated through the app. To pair your Beoremote One Bluetooth with your Beovision Horizon, follow these steps: On your Beoremote One, press LIST to bring up the menu on the screen of the remote. Use the navigation buttons up and down to navigate to 'Settings' and press the middle button to select it. Use the navigation buttons up and down to navigate to 'Pairing' and press the middle button to select it. Use the navigation buttons up and down to navigate to 'Pair' and press the middle button to select it. Now the remote is ready for pairing, and you will now have to initiate pairing on your TV: disconnect your TV from the mains, wait 30 seconds and connect again. Hope this helps. Let us know if you need anything else. Kind regards, Bang & Olufsen Customer Care

[@marcinbond]

The app can't find and connect to my Beoplay H5, even though they are connected to my phone via bluetooth. Nothing works.

[@bangolufsen]

Hi Marc, We're sorry to hear about the app connectivity issues you are facing with your Beoplay H5. If reinstalling the app and restarting your mobile device doesn't help, please reach out to us with further details of your setup via www.bang-olufsen.com/en/support/contact, we are more than happy to assist you regarding this. Kind regards, Bang & Olufsen Customer Care

[@DA_MIAN_IS_HERE]

Tried to connect with H8 headphones and it doesnt connect, how to fix it?

[@bangolufsen]

Hello Damian, We are sorry to hear that you are experiencing issues with the connection of your Beoplay H8 with the B&O app. Please make sure that the software of your H8 is updated with the latest version. You can use our software updater for Mac and PC at bang-olufsen.zendesk.com/hc/en-us/articles/360041405132-Beoplay-software-updater to update the software of your headphones. A USB data cable is needed. Should you need further assistance, please feel free to reach out to our support team anytime: bang-olufsen.zendesk.com/hc/en-us. Regards, Bang & Olufsen Support

[@loutza]

Verify that the app have the permission to access the bluetooth and local network( for iphone: settings/bang&olufsen/ enable bluetooth , enable local network) or reinstall the app. On first use give the app permission to access bluetooth and local network.

[@AO17]

My Beoplay H4, which was originally paired to my Galaxy Note 8, can't connect to my Note 20 ultra.

[@bangolufsen]

Hi there! We are sorry that you are experiencing difficulties connecting your Beoplay H4 with your Samsung Note 20 Ultra and will be happy to help. Please make sure that your Beoplay H4 is in pairing mode. To do so, make sure your Beoplay H4 is switched on, then press volume + and - simultaneously for 5 minutes till the LED is flashing blue. If you have Beoplay H4 2nd gen, please move the switch towards the Bluetooth symbol and hold for 2 seconds until a sound can be heard and the LED starts flashing blue. Open the Bluetooth menu on your phone and search for available devices. Make sure the search is completed. Beoplay H4 should now show up in the list of available devices. The icon of the headphones in the Bluetooth list should not be a phone & tablet but four small icons in a 2 x 2 pattern. We hope this helps! Feel free to reach out anytime, should you have any other questions. Regards, Bang & Olufsen Support

[@2gfstudios56]

The app hasn’t been working with my h8s

[@bangolufsen]

Hi 2GF Studios, We are sorry to hear that. Could you specify what the issues are between the app and your H8? We suggest that you start a support request here: www.bang-olufsen.com/en/support. Regards, Bang & Olufsen Support

[@TheOmmadawn]

Same here. I have the H9i’s and tried several times to connect with the app. Switched phone off, forgot and reconnected the headphones but the app simply will not find my H9i’s. Really disappointing.

[@gorke17]

@@TheOmmadawn same here -_-

[@jondoyle44]

Same here BEOPLAY H8. Never connected once... and now bluetooth is acting up... having worked fine for a couple of years. Very frustrating now...

[@selcuukk1905]

@@bangolufsen Same here, bo h8 :(

[@pawebozek8606]

I was able to connetc my E8 with my old phone. I Was able to connect them with my laptop. Now on the new App my new phone says that my E8 are to far away to be connected. They lay next to each other! And don't you even dare to say that you're sorry! JUST FIX THIS!

[@bangolufsen]

Hi there, our apologies that you are experiencing connectivity issues with your Beoplay E8. To further look into this, please reach out to our support directly with further details: support.bang-olufsen.com/hc/en-us We will gladly assist you further. Regards, Bang & Olufsen Support

[@virdanamiril]

Hi, I From Indonesia... And I cant Connect my BeoPlay A2 to this App 🙏🏻 i has connect My Device Bluetooth to my BeoPlay A2, and this Aplication my BeoPlay A2 not detected 🙏🏻 can you help me to solving this my problem?

[@bangolufsen]

Hi Virdan! Thanks for reaching out. We are sorry to hear that you are experiencing issues connecting your Beoplay A2 with your Bang & Olufsen App. We will be happy to help! First, please make sure that you have the latest software version installed. You can do so by using our software updater for Mac/PC: support.bang-olufsen.com/hc/en-us/articles/360041405132-Beoplay-software-updater Should the issue persist, please feel free to reach out to us via support.bang-olufsen.com/hc/en-us for further assistance. Regards, Bang & Olufsen Support

[@RennieAsh]

“Cannot find beoplay E8 family. Try restarting your device and turning on and off Bluetooth “ Done that, still doesn’t find them Beoplay E8 2.0

[@bangolufsen]

He Rennie, We are sorry that you are experiencing issues with the connection to the app. Please make sure to establish a Bluetooth connection with your mobile phone first, before opening the app and adding your Beoplay E8 2.0. Should the issue persist, please contact our support team directly at bang-olufsen.zendesk.com/hc/en-us. We will be more than happy to further assist you. Regards, Bang & Olufsen Support

[@ulfrohdin]

I have the same issue.

[@bangolufsen]

Hi there, We are sorry to hear that you are having issues connecting your E8 2.0 with the B&O app. Please reach out to our support team at www.bang-olufsen.com/en/contact with further details. Our team will be more than happy to assist you. Regards, Bang & Olufsen Support

[@RennieAsh]

Sigh the copy paste response. Sold the earphones anyway as it’s not something I use frequently and I bought to fix

[@2ndchild94]

Can't connect to my H7 headphones:(

[@bangolufsen]

Hi there! We are sorry to hear that you are having issues connecting your Beoplay H7 with your Bang & Olufsen app. Please make sure that the headphones are connected via Bluetooth with your mobile device. Further, ensure that your Beoplay H7 has the latest software version installed. You can update the software by using the Software Updater for Mac/PC: support.bang-olufsen.com/hc/en-us/articles/360041405132-Beoplay-software-updater Regards, Bang & Olufsen Support

[@rhiwderinraytube]

Doesn’t connect to H8 headphones!

[@bangolufsen]

Hi Ray, We are sorry that you are experiencing issues connecting your Beoplay H8 with the app. Please make sure that your Beoplay H8 has the latest software version installed. You can update your headphones by using our Software Updater software for Mac/PC. It is available for download here: bang-olufsen.zendesk.com/hc/en-us/articles/360041405132-Beoplay-software-updater. Should the issues persist, please reach out to our support team directly for further assistance: bang-olufsen.zendesk.com/hc/en-us. Regards, Bang & Olufsen Support

[@loutza]

Verify that the app have the permission to access the bluetooth and local network( for iphone: settings/bang&olufsen/ enable bluetooth , enable local network) or reinstall the app. On first use give the app permission to access bluetooth and local network.

[@SuzyJarman]

I bought my B&O BeoPlay A2 six years ago. Then moved house, and I've only just opened it! 1) I plug it in the mains, then press the power button and the white light comes on. 2) When I press the Bluetooth button the white light should change to flashing blue light (I'm guessing so that it is then 'visible' for pairing). But there is no flashing blue light. So I can't pair it. Does anyone have a solution please?

[@cinepod]

Impossible to connect A1 speaker with Macbook by bluetooth. Useless garbage.

[@bangolufsen]

Hi cinepod, We're sorry to hear that you've been having trouble getting your A1 connected to your Macbook. If you have not already please try resetting A1 to get it to the factory state then try connecting again with your laptop. To reset A1, press and hold the Bluetooth and Power buttons simultaneously until the product indicator turns from red to white. Once the reset is done, power the unit on and activate the Bluetooth pairing mode. To activate Bluetooth pairing, press and hold the Bluetooth button for 2 sec. The product indicator starts flashing blue. Have the Bluetooth settings on your laptop open to get it connected. We do hope that you get to connect with A1. Should you experience further issues, please know that you may always contact us through www.bang-olufsen.com/en/support/beoplay-contact. We are always happy to help. Regards, Bang & Olufsen Support