Bank refuses to accept damaged bills Sacramento woman finds years later | Call Kurtis

[@capricorngirl2160]

I have worked in a bank for over 20 years and know that damaged bills can be accepted and sent back to the Federal Reserve Bank. Bank of America knows this but refuses to help out their own bank customer. SHAME ON BANK OF AMERICA!

[@chrisrodriguez7351]

Bless you for your insight so we can have a better picture. Sweet old lady deserves help. Shame on that Bank

[@woozy607]

Lazy bank worker probably

[@email4664]

@@woozy607 or a racist one is more likely, although more Americans are lazy, many are both Lazy and Racist

[@danielweston9188]

I understand that Banks send damaged bills to the Feds all the time and that they have the process down.

[@donwyoming1936]

My bank won't accept bills that are dirty. Covered in mud, mildew, or animal leavings. Safety concerns for their employees. Perhaps this was her problem.

[@litning123]

Bank of America refused service until the issue was publicized. I’m shocked.

[@johnc1280]

Ever see the documentary ‘Sicko’ by Michael Moore? He helped people get insurance approval for things HIGHLY NECESSARY by doing the same thing. Going public

[@deadpoolongoogle9682]

Yep that's how to get a big company to change there mind make them look bad on you tube 😂should have just took her cash in the first place

[@wictimovgovonca320]

Unfortunately, my experience with Bank of America does not allow me to be shocked.

[@TheosLogos]

Lol this is nothing, they short sell your own assets with your own money

[@rodx5571]

I too am shocked. I am shocked that they did anything at all.

[@Belg6179]

The reporter asks, "What's the biggest lesson you learned from all of this?" ANSWER: NEVER bank with Bank of America or Wells Fargo.

[@victormorales3604]

Or CHASE, they refused to cash a personal ck drawn from their bank and their customer because they sd I wasn't a member and refused to open an acct, I complained to the manager, they ended up cashing the check, but they charged me $15.00, "Non member fee".

[@KlaudiaShaefferr]

@@victormorales3604 I had a huge problem with Chase not wanting to give me my money from my account in person with ID in hand.

[@metsrus]

i'd definitely bank with them. You think smaller banks can insure your money better?

[@y.r.9401]

Agree!

[@y.r.9401]

​@@metsrusyes! Better! All are insured.

[@autumnjade815]

Shame on Bank of America.

[@Designtower20]

Bank didn't want to help a little old lady? Stay away from BANK OF AMERICA

[@jesseluciano1388]

I coulda told you this well before this story came out just based on mine and other people I knows experience banking with them 😂

[@Kenny49ERS]

I’ve been a Bank of America customer since day one. I never had a problem.

[@toms4806]

I dumped them 30 years ago! They suck !

[@DanielRojas-nw3mv]

@@Kenny49ERSI did and stop banking with them because back in 2004 to 2008 they charged me life insurance $15 monthly and $15 service fee for the account I had with until I went to the bank put a stop to the fees but I never got my money from them 🤔🇺🇸

[@mastabla3ta684]

Since day one?? Dont pander your experience doesnt dictate others​@Kenny49ERS

[@FictionalPersonality]

I worked at a bank and we are trained to accept damaged bills as long as at least half is there. What a shame BofA!

[@patyoung9412]

Must be more then half. Otherwise you could rip your bills in half and double your money 😅

[@shainedupuis2649]

​@@patyoung9412 I was just thinking the exact same thing. Where's my tape measure and scissors?😂

[@Pwnerest]

lies i tried exchanging a 3/4 of a $5 bill earlier this year but they told me to mail it to the INTERNNATIONAL treasury deperament

[@shooter853]

What have you learned??? DON'T do business with "Bank of America".

[@bauch16]

Heck don't even live there

[@kevinhullinger8743]

When you have to force a bank to do their job is mind blowing! Poor people do not stand a chance anymore, no money, no voice!

[@user-gz4ve8mw9l]

Nothing mind blowing about it, its common knowledge that banksters are some of the worst legalized criminals.

[@novajtv]

How Bank of America even exists still, blows me away

[@luigiprovencher]

They've changed names idk how many times. They used to be Fleet and such.

[@bennykirksey9232]

You and I helped bail them out... a preferred partner of the regulators, if you will. Did you not receive your "thank you" letter??

[@juamu1132]

@@bennykirksey9232 so it's effectively a GOCC yet they treat us like crap.

[@katiesioux7757]

Government bail outs and gambling with customers money of course

[@JoshuaXiong]

Because of the good name. Bank of America. America Airlines. United Airlines. Bank of China. China Airlines.

[@GH-oi2jf]

Any federally chartered bank should exchange money. That's shameful.

[@user-gz4ve8mw9l]

Try depositing a $100,000 bill, you'll get arrested and the bank note will be seized.

[@212days]

Yet another story where a bank won't do the right thing until the TV news gets involved and then suddenly.... wella.....they do the right thing.

[@zammmerjammer]

You mean "voilà."

[@RobertJarecki]

​@zammmerjammer Yes, *_Voila_* !! Or, alternatively *_VIOLA_* ! And, yes. I do know that a VIOLA is a string instrument. Just a little bit of harmless fun.

[@jaywholoveseveryone1721]

@@RobertJarecki AND, it's my Aunt's name

[@mybachhertzbaud3074]

It's beginning to look like you have to go to your local news desk to get anything done. Perhaps they should expand their offices?🤔

[@boeingnz]

TV bring out the kindness from their heart. It's magical 😆

[@pitviper7924]

Funny how nice a company can be if they think they will get negative publicity.

[@DunkInHerDonut]

Bank Of America, Chase, and Wells Fargo are the worst banks for anyone to bank with.

[@pedalingprospector2007]

Wells Fargo shouldn't even be in the banking business after opening all those accounts years ago.

[@armageddonready4071]

Sadly even USAA is even a scam fest. If you have “dirty” money, just go to the casino. They will take everything.

[@fabbz94]

I used to work at Wells and I'm my district if you literally have two matching serial numbers we can accept it. Moral of the story don't keep your money in dirt...

[@pedalingprospector2007]

@@fabbz94 Even smarter to not keep it at Wells Fargo.

[@fabbz94]

@@pedalingprospector2007 ehhh I'm not a millionaire like most so I just keep it there to pay the bills. All banks are essentially the same. Unless you are a multi millionaire then you should choose a private bank that has excellent customer service.

[@bryanwilson928]

You work for 40yrs to have $1m in your retirement, Meanwhile some people are putting just $10k in a meme coin for just few months and now they are multi millionaires. I pray that anyone who reads this will be successful in life

[@francisonyige9618]

How ..? Am a newbie in crypto investment, please can you guide me through on how you made profit?

[@steliosmormoris1]

After I raised up to 450k trading with her I bought a new House and a car here in the states 🇺🇸🇺🇸also paid for my son's surgery (Oscar). Glory to God.shalom..

[@swankydreams729]

Alright thanks for the recommendation, but how do I reach her?

[@kelvinolad3382]

Trading without professional guide... Huh I laugh you, because you will remain where you are or even make huge losses that will stop you from trading, this has been one of the biggest problem to new traders

[@annelie718]

Yeah get connected to Maria Davis, here's her line👎🏻

[@luckyduck2022]

I used work as a bank teller during college. The bank can absolutely accept the damaged bills and send it back to the federal reserves for reimbursement and the bills will be destroyed. People need to stop banking with Bank of America. That’s one crappy bank!

[@BrendaAugustine-r1c]

Same here. But I recently took a five dollar bill with a missing corner to my bank, Wells Fargo, knowing banks redeem mulitated bills. They told me that no, they could not accept it.

[@jonjgibbs56]

We all know why BofA excepted the a second time. Disgusting!

[@Mrshoujo]

*accepted

[@donwyoming1936]

I bet they asked her to clean the mildew & schmoo off before accepting the bills. That's all.

[@Bill-im6nt]

@@donwyoming1936 BOA being the wonderful caring people they are. 🤑

[@mildbillhiccup844]

Yeah, because a local news decided that a woman’s own disgusting behavior wasn’t her fault and threatened them with bad publicity so they can make a “ heartwarming” story. This woman was a victim of nothing but her own stupidity and laziness.

[@Rockin_Roll]

find your local C U

[@louisaisthankful6455]

Thank you CALL KURTIS 🎉

[@tdgdbs1]

Don't thank the bank, they failed to do their job. Too lazy to file the paper work.

[@RicardoLopez-nj8vr]

I work at a bank trust me there's no paperwork, We just put it in mutilated cash in our drawer the person that denied her didn't want those bills in his/her till no extra steps just adding it to your existing cash drawer

[@carlosk8103]

What we learned here is Bank of America sucks...

[@dsloop3907]

I knew that.

[@lamontjames8156]

Lazy bank employees don't want to fill out the extra paperwork.

[@bennykirksey9232]

Knowing Bank of America's policies from the inside, I suspect the teller that accepted the deposit was chastised later and a note placed in their personnel file. Bank of America appreciates their customers to the extent it can profit from them.... no further.

[@bennykirksey9232]

What do you say, Jamie Diamond? Is that your given name, Diamond, or did you change it for a more powerful-sounding last name as Pete "Dallas" from Amarillo, TX?

[@juamu1132]

it should be illegal to deny banknotes regardless of condition.

[@Earth_Rocker]

There is no paperwork. Literally it gets put in mutilated cash in envelope in teller drawer to go back to Fed.

[@jerodbahn5055]

Bank of America didn't want to help but they already knew it was going to be blasted all over the news so they were like oh yeah we'll exchange it sad

[@47indianrider]

Drop Bank of America and join a local Credit Union. They do not deserve you business if they treat your loyalty like that.

[@plz1277]

YES!! Credit Unions are so underrated. They offer the same benefits, amenities and technology without the headaches. Money on interest from cust accounts go RIGHT BACK INTO THE SYSTEM, not into the pockets of the execs and the investors. I will NEVER go back to a corp owned bank.

[@SanchoSanto]

I did. Best decision I ever made.

[@zomfragger]

There is one down side to a credit union. That is unless they are part of the fdic you will lose your money if they go under.

[@Chris-pm8qp]

I recently joined a second credit union in my area. One is primarily for insurance purposes, along with paying bills and the second is for my small business that I have started

[@eddo1983]

​@@zomfraggermost of them are FDIC insured

[@Jacklal24]

Good for people who helped this poor lady. God bless them.

[@01denese]

I used to work for BOA. They will try to cheat you if they can.

[@gregb6469]

The bigger the bank, the lousier the customer service.

[@crinklecut3790]

A credit union would have accepted it.

[@davidjones-vx9ju]

credit unions are worse than banks

[@weskelly4538]

I’m a barber and used to save all my tips and would deposit 2500/3000 at a time. And they would always say if the machine won’t accept it we can’t accept it. … then they’d say I’ll do it this time. 🙄🙄🙄

[@JohnJohnson-50]

I bet u the casino would of took it😂😂😂

[@barjer54]

I had a couple hundred $$ get partially burned and my credit union accepted it. Don't ask how it got burned... LOL

[@Lance-b2l]

Now leave Bank of America just because you banked with them so long doesn’t mean you should be loyal to them

[@PCLANParty]

Moral of the story don’t bank at a corporation

[@jmatt98]

Only bank at LLC ?

[@epicsseven7686]

​@jmatt98 yes. LLCOOLJ.

[@PCLANParty]

Credit Union

[@User-54631]

Hey will you cash a check for me ? Don’t worry if you can’t read anything but the amount

[@michaelconnor6282]

Credit union are corporations too 🤣

[@Lizzy-ij1bk]

Good for her!

[@jonflanagin6682]

I found out the BoA is the worst bank a long time a go.

[@rogerd.hardin7156]

Thank you on that woman's behalf. She certainly needed it.

[@alphajava761]

Sweet lady. I'm glad she's getting her money.

[@eliterealtyboutiquebypatri1792]

Thank you for helping her ❤

[@BBradshawProductions]

First time I heard that a bank doesn't want your money. Has Hell frozen over?

[@bennykirksey9232]

SURELY it cannot get ANY worse, eh?

[@NeoAF10]

Good job guys!

[@lostmysoul1595]

why did the bank need for them to start looking bad for them to do the right thing

[@MrTruckerf]

I don't understand either, unless they are just too lazy to mess with it. They won't make any money doing it; I guess that is the real reason.

[@Ruben-w2v]

Because usually whenever some people get/handle a lot of "money"(federal reserve notes) they tend to think that they can do whatever they want.

[@lostmysoul1595]

@@Ruben-w2v what the hell are you trying to say

[@karenkalweit6018]

That’s how BoA does business. They cheat the people. They cheat the government. They are in the rip off business.

[@bennykirksey9232]

Bless their hearts. It is a megabank thing. They just cannot seem to shake it.

[@txflyguy0076]

Thanks for helping that wonderful lady a😊and her husband, well done

[@justsayingforafriend7010]

Banks aren't bank's anymore. You can't even take change to the bank.

[@kidrobot.]

then take it to a coin star

[@redneckhippiefreak]

@@kidrobot. Why pay 10%+ when I pay a bank to hold my accounts anyway? They have a change counter. 8/ Godm kids are idiots.

[@SweetandSourohmy]

It's like a 10% fee, more I think now. I'm shocked that people do that. 🤦‍♂️​@@kidrobot.

[@kidrobot.]

@@SweetandSourohmy it's better than keeping a bunch of change laying around. also, if you do it at walmart, you can get 100% of it in a gift card

[@johnjr757]

My bank takes coins. They just have to be rolled. I dropped off a couple hundred dollars worth just a few months ago.

[@Funkit891]

I'm happy for you.

[@michaelconnor6282]

I don’t know why anyone would bank with B of A 🤷‍♂️ them and Wells Fargo are as crooked as a dogs hind leg 💯

[@RobertJarecki]

My Jack Russell Terrier resents your remark.

[@ES11777]

How dare you, dogs hind legs aren’t crooked 🦵🦵

[@ColonelSanders-xo9hp]

​@@ES11777I'm a dog and I approve this message

[@Cucumberflavoredmustard]

I started getting service charge notices from Wells Fargo on accounts I had closed for years, and on accounts I had never even opened.

[@RobertJarecki]

@user-dw1ls3rp1l Yes, you never opened those accounts so Wells Fargo opened the accounts for you. Didn't they send you a thank you for helping them meet their productivity goals?

[@g-dcomplex1609]

This is a clear message: any excuse to deny a customers money will be enforced

[@svendjorgensen7201]

Fantastic service that your station provides, I'm impressed! I generally won't tolerate MSM reporting, but I'd make an exception for you.

[@CA-tk8yn]

Bank of America is just not good to their customers. They could easily see this lady dilemma but just didn't care. I bet Walmart would take most of those bills the way they were. Shame on the bank. It should take public attention to get them to do right by their customers.

[@dsloop3907]

The in house bank at walmart sucks. They do not like cashing checks that are drawn on them, if you do not have an account. Been there done that.

[@sundra9sandifer765]

I'm so happy for her!❤❤❤❤

[@Letsgetmad36]

5,700!??? These guys are bozos they could have given the lady the 6,000! That’s why i would never bank with bank of America

[@catsbyondrepair]

They shouldn't have banks can't legally take multilated money

[@Dreidcs2]

@@catsbyondrepairthat’s not true, they have to take as long as 3/4 of the bill still there and send it to the reserve bank for exchange, even casinos do so

[@ross5839]

​@catsbyondrepair did you watch the video? The whole video was about banks legally having to take mutilated money. It was the point of the video 😮

[@dec1slh]

​@@ross5839did you watch? 5700 wasn't considered mutilated. 300 was

[@jaywholoveseveryone1721]

@@dec1slh Exactly. That's why the $300 had to get sent to the Federal Reserve/Treasury for validation. It can take from 6 months to 3 years... _like it said in the video_ 🤭

[@mai_world]

Thank you, Kurtis!

[@Scarface2295OG]

It doesn't matter what's wrong with bills. If it has both serial numbers, then it's good to go.

[@chuck9380]

Damn shame you have to get the news involved for businesses to do what’s right

[@noahboat580]

Even if they were damaged theres a government service that can replace your money, especially if its irreversibly damaged in some way

[@geoffh1]

Watch the video. They talk about that.

[@redneckhippiefreak]

Yeah its called an "FDIC member Bank".. BOA is one....8/

[@Vandicoup]

Did you even bother to watch this clip in full? They mentioned that, but it could take anywhere from 6 months to 3 years and the victim herself said she doesn't have that kind of time because of how old she already is. She could go at any moment, then what would be the point?

[@RobertJarecki]

@Vandicoup *_I know_* I'm 72 years old and worry incessantly about the same thing! So, in reply to your extremely less than cordial comment, I will end with the wish that you *_never, ever get old_* .

[@timbuckohfive2751]

As long as there is 51% of the bill in tact they are still able to replace the bills. Bank of America should be ashamed of themselves.

[@debbiej.2168]

Time to find a new bank!

[@massdistractions]

She might misplace it for several years.

[@Frankaa-yg4wc]

Nice work Curtis!!!!the

[@BookJay35]

3 years? Wth do they do that takes it three years it should take no less than a week or two . You get it, open it, count it, cut a check, and mail it out. Our federal government don’t give you three years when you owe them money they want it now.

[@kevincoggeshall3079]

Nothing is designed for the American people, they don't care about hard working people

[@user-im6fy4qp6m]

keep paying your taxes like an idiot! you get such wonderful service from it.

[@seekeroftruth1484]

💯

[@FIGGY65]

Same as BOA and WFB: If any mistake is on YOU they get their due asap; if the mistake is on THEM then YOU have to wait multiple business days for reimbursement 👆🏽

[@user-im6fy4qp6m]

@@FIGGY65 typical corrupt huge out of control government. this is why big government is bad.

[@hulonthesurvivor5884]

Great work everyone

[@JediSG-abcde]

good job excellent outcome for that sweet woman

[@JoseGonzalez-pv6sy]

Shame on the bank am happy she found her money

[@Mrshoujo]

The U.S. Federal Reserve has an Office of Currency Standards. If at least 1 copy of the serial number can be read, they will replace it.

[@MrTruckerf]

Also over 50% of the bill has to be there or people would just cut bills in half and get two bills for two halves.

[@jvh22a]

​@@MrTruckerfgood point. Never thought about like that.

[@bennykirksey9232]

gentle nudge: .... one complete set of serial numbers and "at least 1" of the second set of serial numbers.....

[@bennykirksey9232]

(this way, we pebieans cannot rip a bill in half, thereby doubling our assets.)

[@bennykirksey9232]

It seems though, if we can just make it into federal, elected positions, THEN doubling one's assets would be looked upon by peers as an absolute waste of an opportunity.

[@BabyKatt85Tv]

God bless that lady.

[@satya_satori]

I've had a similar issue with Wells Fargo refusing to exchange a torn bill. I had about 90% of the bill still intact and it was in excellent condition aside from the missing piece. 🙄

[@fabbz94]

Let me guess the missing piece was the serial number?

[@Bill-im6nt]

@@fabbz94 Both of them?

[@satya_satori]

@@fabbz94 just the first letter on the left side. Still had full serial number on the right side and it clearly matched the left. What does that matter when they're instructed to accept bills with at least 51% present?

[@MrTruckerf]

@@satya_satori Right. It does not matter. This is disgusting behavior by the bank.

[@fabbz94]

@@satya_satori I wouldn't have accepted your bills. So... Yeah.

[@mussaali5239]

Good job, WSB TV!

[@JoeThorne-j6g]

The BOA also charges a fee to cash a check from its own bank when I told the man I worked for that the next check he owed me was to increase by the amount that his bank had charged me he was a multi millionaire and he called the bank and they told him that they were charging me he went and transferred all his money to my bank and then contacted the other people that he knew and they closed their accounts costing the bank 2.3 billion dollars in closing accounts.

[@FunKeyTurner]

and then the whole town started clapping...

[@MarkTurner-vs7uc]

Vigilance committees. No choice now.

[@virgilpalmer2427]

Never trust a bank...

[@janetc3930]

Simple, they didn’t want the bad publicity. Glad i don’t deal with them.

[@carriebradley7634]

Thanks for helping her.... Although you shouldn't have had to! It's ridiculous that they said no in the first place!

[@rachelrobinson3746]

I love the fact that CBS News helps people like this. This made my day to hear that the News Team helps people who really need it. B of A should be ashamed of themselves for treating her with contempt until it meant bad press for them. Compassion really matters even when it is really hard to give it.

[@chrisholland1668]

I’m glad you guys helped that lady out. These banks are just the most ruthless heartless entities on the planet.

[@penitent2401]

"What have you learnt from this?" If you want any corporations to honour their duties you have to make it on the news.

[@funnyguy8728]

A feel good story finally. Happy she was taken care of.

[@alanstar9175]

Great job Kurtis and Channel 13 on helping this elderly women. Good news. These are the stories that we want to hear.

[@redcougarjgw]

For sure. I'd rather hear about this, than the lies about what a great job the president is doing.

[@armandoangelreyes2046]

As long as serial numbers are on bills they should be good.

[@markszostak5808]

I sent 2 ragged 5 dollar bills and a partial 10 dollar bill that fell out of my pocket and run over with lawn mower cutting grass to the treasury department with a letter explaining what happened. Six months latter I received a check for 20 dollars!

[@GiaHairston]

Damn frugol much. lol but that’s cool

[@st0nercat]

they stole 300 dollars from her what scumbags

[@glbernini0]

BOA shows how truly shameful they are! ACTIVELY MAKING THE LIVES OF THEIR CUSTOMERS WORSE EVERY DAY!

[@BoStaggs-cr5lc]

Its her nobody wants to deal with her

[@OuterSpace-1-0.0]

2:04 the Lady and the Reporter look like the Son who helped his Mom 🩵 so Happy she got her money

[@WilliamsPinch]

I’m very happy she found the money.

[@cuzmariosaidso]

The federal reserve actually has a office that handles damaged bills & will attempt to recover them & issue new notes. I guess the one thing that building can actually help with

[@triciawilliamson8836]

Send it to the federal reserve directly they will mail you a check.

[@nannickle]

This is “mutilated money”. . I worked in banking as a teller. I took it

[@nannickle]

Sorry i did not finish my sentence. Banks take mutilated money all the time as long as you have enough of the bill. It is sent back to the Federal Reserve.

[@bkspielman0]

That's what I was going to say too. It's been awhile since I was a teller, but it's not like the gross money in this video was going in someone's register to hand back out. We usually wrote the people their receipts and recorded the money and then we would send all the mutilated money off in a batch at the end of the week. I think the BofA bank branch was just being lazy

[@nickjohnson3619]

Same that's why I wanna see these bills for myself

[@Loneliestemokid]

Great job team!

[@patrickriarchy6054]

Why does anyone even bank with BOA anymore?.

[@therosarylady]

I love this story!! Thank you!!!

[@anthonysanchez4402]

6 months to 3 years is ridiculous they sure don’t take that long to collect when you owe them money

[@neilkurzman4907]

It has to be submitted to a government office where each bill has to be looked at to determine how much is left and what they’re going to give you for it. If there’s only a partial bill, you only get a partial amount. And because the government likes to keep everything, running cheaply I’m sure the office is understaffed and backed up

[@kamakoa]

Wow $300 for $6000 wow...she should've been not charged etc

[@konman181]

She can literally contact the secret service and they will replace it. 😂

[@johnoberst1045]

Yep. Tell her to ask for Kim Cheatle.

[@johnp139]

Why would you pay $6,000 tax IN CASH?!?!?

[@markconley9279]

The treasury accepts mutilated money if one half or MORE remain, not less.

[@HM2SGT]

I thought that the law said that as long as you had 51% of the bill you could exchange it for an undamaged one?

[@dronetestdaegan]

yes.

[@32srt32]

who pays there taxes in $6k in cash!

[@Justin_80]

B of A are one of the worst banks.

[@elainephleps4705]

So glad she got help too make the bank make it right! BofA is an awful bank!!

[@Big-D210]

It’s the Bank of America that’s the problem

[@toddbob55]

Its the clerks at the bank who are at fault

[@BEBESSCHET-rs7ir]

B of A sucks

[@PCTechVince]

Sad banking institutions never help or consider your dilemma. It’s customers rather have to go consumer at your side to ask for help for them to move seeing it’ll be bad for publicity for them. Bank of America or Wells Fargo never the same anymore who cares for their customers.

[@patmcbride9853]

Move your accounts to a credit union.

[@JaneDoe-ql7sc]

This is a great story! Happy for the couple that their money was found in time to be mostly salvageable!

[@erichopken7638]

What I learned is never be a hoarder

[@rondas7772]

This too 😂

[@MrTruckerf]

Keep that money spent! Then you have no cash to lose, damage or get stolen.

[@jgrant5255]

I'm things turned out well for her. The news channel did a good job.