2 Customers threatening court go quiet, but is there a reason why?

[@robertfrye5161]

I agree with you on both court threats. I used to work around a place that did racing engines and tuning. I saw my share of repairs/rebuilds that had customers come in and threatened a lot worse than court, less than upstanding citizens. We just redid a big block Chevrolet V8 for a nasty character and he brought it back with his friends with very serious threats. Since I had the same car/engine I was asked to take it for a test ride. The owner and I left and went to an old runway we used. The car was set up as a drag car. I stopped at one end and pulled out like I was at the drag strip. When we were still spining the tires half way thru the shift into third he told me to stop. He didn't know how to drive it. When I got back my boss asked the problem was, I said bad gas. The customer asked me if his car was faster than mine, I smiled and said, no. They see your channel and busy garage and want you to pay them to go way

[@theondebray]

I've said this before, make sure when you undertake engine work that you get the customer to SIGN a detailed agreement as to what and what not you will be held liable for. I have a two page agreement for bodywork done, and another long agreement with Oselli for engine work, both basically declining any liability other than engine machining as you have no control over how the engine if fitted & run, no control over what ancillary components are fitted and the condition of those components, and no control over how the vehicle is used etc..

[@thereal2scummy636]

Yeap I imagine you have some sorta motor trade association Thea like we do in NZ? they will have templates for various common contracts and forms that businesses can put there details in and add or subtract from to make it easy. I would imagine can also find suitable template online and can always just het lawyer to checks it's all legal if ur unsure but remember it doesn't need to be long

[@theondebray]

@@thereal2scummy636 Good points mate.

[@chrissolar8938]

Great content!! You need to employ someone for quality control before work leaves workshop and tag inspections.

[@ambydaly5713]

Hi Lee if you invest in a go/ no go plug thread gauge for the spark plug holes you can then add this check to your checks for cylinder heads.

[@TheGazza636]

Can you give us an insight of why you have so many customer complaint issues and threats of court action. also how can you make a mistake on a basis 1960s mgb engine rebuild.

[@philippinnell7154]

love the stories. i was in metalwork for 50 years .never forget one guy phoned up on a monday and said i tried all weekend to find a fault but cant so i suppose i had better pay the bill

[@jimlove4541]

I cant believe they let you through tech inspection with the way you have the shoulder harness mounted. By putting the anchors up on the pedestals you have created a lever arm down to the actual mount point on the cross plate. I would have recommended a cross tube on the roll bar. And you are spot on with the need for crankcase ventilation the more the better . Dyno testing proves four stroke engine performance improves as crankcase vacuum is raised, To a point there are limits.

[@eddieMurphy11111]

good day to you and thanks for the video

[@jbcXR]

Lee, I don't know much about engines but can you show how you take out core plugs and replace them, love this channel mate, keep going you've opened my eyes as regards to what you can do to engines .....👍

[@peglegmotoring]

we used to punch a screwdriver through them and lever them out them use the soft hammer to put new ones in........that was the army though soooooo 😅

[@jamiewalton23]

Hi Lee being an ex machinist at don't you buy calibrated no-go thread gauges for each standard spark plug threads. If you do this service on all heads coming into BE you can charge separately. Money made fixing any damaged threads and inspection cost will offset the original purchase of this equipment

[@terencehawkes3933]

Lee, pace yourself if you can. Don't overdo it mate!

[@rorybyrne975]

Life is too short ted.

[@GARDENER42]

@@rorybyrne975 It is if you overdo it. That's why I'm still around after nigh on 50 years of motorcycles, fast cars, gaining my PPL...

[@catxls1835]

Note to Isaac - Don't beat the boss!! Enjoy every video on both channels! Thumbs up!

[@georgebettiol8338]

No issue with beating the boss, however there may be a problem if he 'runs out of talent'.

[@jamesplotkin4674]

When I was racing with a friend, it was usual for the co-driver to supply the tyres and the owner did the rest. Entry fees and hotels were shared.

[@catxls1835]

@@georgebettiol8338 Indeed 🤣

[@julianpritchard2558]

Are you marking all the parts of engines that are “ having an independent inspection “ ?

[@jimamizzi1]

This has been suggested many times to Lee, I would be stamping everything

[@davidwaldie6227]

Lee, I drive a Westfield with a 2l Zetec. It's set up for road use and I run 15-18 psi. You don't need "normal" pressures as the car is half the weight. Give it a go next track day.

[@stevem7868-y4l]

Agree with this, i ran a locost (home made westfield type of kit car) running at 28-30 psi, car felt like i was driving on ball bearings, but 16psi, WOW !! it never lost grip and i did push it to the limit

[@seagullsbtn]

This happens too often to you. You can't rely on loosely goosey understandings with Clients for their builds. Your are an engine doctor and real doctors tell you what could go wrong when they operate. You should to. Written contracts with what they've given you, what the job will likely entail, what you cover and what you can't. Plus currently projected price. Not everyone is up for cost of rebuilds, and buyer's remorse sets in quickly.

[@FireicerCooper]

How does a new fuel injected engine end up overfueling so much it chews out the bore seen as the ecu will subtract fuel in a rich condition? I get leaky injectirs but the fuel trims will indicate that, it be well over negative 10 on a fuel trim.

[@madeljacky]

12:40 thats the lid of an underfloor safe

[@iancoombs4324]

hi lee enjoy your channel theres a lot of people trying to pull a fast one stick to your guns

[@n2obob]

On the MR2 Toyota engine I hope you have fitted 8.0:1 compression ratio pistons if it is a turbo engine.. The stock compression is too high for the fuel in the UK. The cars are an import from Japan and designed to run on 101 octane fuel. As stock they are under the control of the knock sensor and down on power. With the drop in compression they come alive and are so much better.

[@mikehipperson]

Admit it Lee, Issac was faster than you cos he only weighs half of you! 🤣🤣🤣

[@jamesplotkin4674]

Regarding the Golf oil pressure drama... Has anyone actually run the engine with a known good gauge and sensors? Is he running too-light grade oil?

[@engineeringscience3998]

Yes to good gauges and correct oil. Personally, seeing the unchanged/damaged aux shaft bearings I’d say that was it.

[@matthewharlowehrscyclespor668]

OMG....We get hit with the "It's just a little job" on occasion. We immediately tell the client that we charge time and materials. Roll the dice?

[@williamholmes9129]

if one spark plug thread pulled out and had the head off again would it been much more work to helicoil all of them?

[@paullangford7078]

no point in helicoiling if they dont need it

[@xboxcrazee]

your website down ?

[@jonseal7965]

Vx220 engine in there anywhere? 👀

[@phenogen8125]

Let MGB take you to court; he is likely to stand thousands in legal costs whereas you can even if you lose (then appeal) for some inane reason offset against profit and serve notice to future chancers. Do not finance or reimburse any of these claims and in future ensure you mark up your work and photo-document more extensively. Your terms and conditions may need to be revised accordingly as well. The plug thread issue does surprise me; you really need to be checking those more effectively; lesson learnt though. Personally I would have committed to full helicoil the whole lot.

[@real_yomchi]

'It's not what you know - it's what you can prove....' 10:33

[@t238]

I noticed a Focus rs mk1 engine in the background - whats the crack with that?

[@georgegalyer8224]

Lee do you have any 2.9 cosworth builds on video

[@matthewjenkins1161]

Did you ever physically confirm the low oil pressure on the VW engine? By that I mean with your own gauge, not the light or gauge on the Golf's dashboard. First rule of any complaint is confirm the issue really does exist as described!

[@jimamizzi1]

I think he did Matt, was a long time ago, I reckon the engine had oil pressure issues before Lee even touched it.

[@richardhartley7094]

👍👍

[@s1bur]

Another cracking episode, can you show us how you clean the swarf out of the oil ways and waterways on the cranks, heads and blocks before the rebuilds commence.

[@retroclickmedia4422]

If your Golf man pays the independent engineer he is not independent. He should offer you three engineers for you to chose one and you then split his bill 50 / 50

[@1701_FyldeFlyer]

Of course he's independent. Independent reports dont appear for free!

[@retroclickmedia4422]

​ @1701_FyldeFlyer A little research on the Consumer Rights Act may be needed

[@andrewphillips6053]

Can you just do this little job? Or-: Shall I rush that rush job I was rushing when you rushed in!😊

[@doneB830]

I left the motor trade because customers tried to take me to the cleaners all the time and I went to court once because a customer destroyed an engine putting diesel into a petrol and toke me to court and in the court they would not listen to my story at all not one sentence of it and said I must pay to repair the engine so I made the choice to get out, and let customers fix their own cars in 20 years work in my own business working 6 days a week I still couldn’t afford my own house. I went mining in my new own business and now consider my self wealthy with a large house and plenty of money for my coming retirement.I say get out.

[@johnhayles16]

What ever happened to the vxr engine lee

[@F4Insight-uq6nt]

Agendas noted.

[@SunnybraeCroft]

Customers! Can’t live with them, can’t live without them!

[@davidcoyle7125]

The Golf no use worrying about some thing you have no control over with any luck you may never hear any more about it.The MGB live and learn when work is left in only deal with or even talk to who ever has left it in no one else or things start to get very confusing. Have to laugh when i hear about can you just or only jobs what some customers fail to realize or perhaps dont want to know about is not only how long it takes to set up equipment but how dangerous milling machines and lathes can be.

[@composedlight6850]

MGB dont give in, he is just trying it on; its nothing to do with you. VW Golf just wait to the independent report is presented.

[@huwzebediahthomas9193]

Your marquee tent looked lush. Very Formula one. Pity about the car, needs more grunt. It got asthma when you reached 100mph.

[@alamocannon3791]

Not sure I`d be happy seeing my crank laying on the floor......

[@markwalsh8411]

“It’ll only take 5 minutes” you could spend all week doing those jobs and never get anything done

[@johnhayles16]

Thats the mot safe

[@miked6505]

wheres paul is he part time

[@kampango789]

Dealing with human beings

[@mickbowler9111]

You should set up a quality control department 😂

[@neilmaguire5665]

Hi Lee, this golf engine is still causing problems still m8,send him a like to a 2nd hand engines n save u the grief now m8, u's all takecare now

[@fatbobandy9670]

Get yourself and that kit car to cadwell !

[@Dazuk2023]

You can be quite depressing for an engine channel and risk more court cases discussing them in a public space. You will come across as an easy target...

[@MrBollocks10]

Another 2 unhappy customers?🙄😠

[@hollytreecook]

Never change invoice details. You now have a contract with rhe customer who can sue you.

[@jimamizzi1]

This is also a no no, now you have two customers with there hands out. Lee is to accommodating sometimes

[@mariemccann5895]

This guy is a chancer who thinks he is invincible. He is not as clever as he thinks he is...

[@Phuc_Yhou]

Kit Kat... 😉

[@bobcooper9243]

Hi, re the MGB issue. You need to get your head around 'first contract'. If you buy frome eBay your contract is with them. If you buy using VISA, the contract is with them. Your contract re the MGB was with a garage. Engaging with the customer is a huge mistake. If the customer contacts you, you should reply, sorry sir my contract is with the garage, I suggest that you contact them. On the Golf front - your'er big enough now not to have to deal with the public. 😎

[@BidlyBong]

Sadly wrong. If you buy from Ebay your contract is with the seller. Ebay is an agent. Ebay may step in to deal with any problems in limited instances but that is specific to their contract with you. With a credit card or bank, they merely handle the payment. In the UK a credit card bank is jointly liable for retail items over £100.00 up to £30,000 under s. 75 of the Consumer Credit Act, 1974. It does not apply to charge cards. Its a specific bit of law to credit cards. Your supply contract is between you and the your contracting party however it's paid. Lee may have made some trouble for himself by changing invoices. He may have to explain to a judge that it was a goodwill payment . He probably didn't get that agreed in writing beforehand. Silly boy. 🙄

[@thereal2scummy636]

I hope u put some marks to identify the golf engine would hate for the customer to pull some shifty shit n present bits they know r dodgy to idependent tryna get a fresh engine outa u

[@fatwalletboy2]

Does the mgb customer non customer want to actuslly pay anything????? Youre being played like a fiddle Lee imho but glad youre standing firm

[@stuwilsonrallying]

Drop down to two videos a week, take the pressure off

[@crazzywolfie]

really seems like your at the point where you need to just start filing paperwork to take the shop and customer to court to get this settled. the shop should be responsible for their own screw up and not you or the customer. it would be no different than any other warranty. you are not liable for damage done by defective parts like the pcv or a improperly carb. you are only responsible for the machine work and parts you provided.

[@bluemule3891]

Psst, don't tell anyone, but I have my Niece working as an unpaid intern to do all of our internet stuff, she gets extra credit for school, and I don't have an expense, hehehe. Ahhhh comeback, ewwwww. Yes helicoil everything aluminum, especially if it is 40 yrs old. Blue Mule

[@johnnie5wreckingyard]

Mg guy is not your customer , tell em to get fugged

[@ianross210]

Are you a charity or a business? Read about what forms a “contract” it’s very straightforward. When you receive a writ then do something until then grow up

[@andyhunt457]

Slightly harsh

[@andyhunt457]

@@Hetzer63 ok champ whatever you say....he has already got a sucessful business or did you not notice.Just because you don't see doesn't take every bit of advice don't mean he ain't listening.Good luck to anyone with their own small business especially in the engineering sector that is making a go of it.Shame on you for running it or him down.If you don't like it don't watch.#keyboard warrior lol

[@danwedderburn5550]

Im sorry but your a fool to yourself, for advertising the fact that you have people taking you to court. It will just encourage more of the same behaviour from folk in the future.

[@matthewharlowehrscyclespor668]

This is an honest representation of what goes on in a normal small business. We have been down this road over the past decades. We now have a 9 page master contract that all new clients must sign prior to starting work. The contract sorts out those that take advantage. Our contract protects both parties. There was no need for this extensive of a contract 40+ years ago.

[@tracer1127]

Surely if you keep doing vlogs about customers that aren’t happy eventually you will start to get some that will decide to take their action further. Wouldn’t you just use the fact that other customers are unhappy as discussed at length in other vlogs to boost your case.

[@fatwalletboy2]

Itd happen in any walk of business......Regardless if BE do videos about it. Most people are honest.

[@andrewwheadon8094]

Love your honesty Lee. Don't listen to the nay sayers....Your just showing how you do business and that your not shy to admit or accept things go wrong. One question, why is so much of the kit on the floor....? Surely it risks getting danaged....?

[@matthewharlowehrscyclespor668]

@tracer1127 in many cases, this push back from abusive clients may deter others from following in their footsteps.