Basic Troubleshooting of a NuTone IM3303 and IMA3303 Radio Intercom System

[@powertuber4.068]

Just commenting to thank you. My NuTone IM3303 hasn't been working for 14 years, now that I'm selling the house I came here to try and fix it. Little did I know all I had to do was press the hidden reset button and all would be back to normal. Thanks Again.

[@northsideservicecompany3567]

Hi PowerTuber 4.0: Well Done - At least you get to enjoy it for a short time, until you sell your house - Chris

[@lastreit5394]

I am so excited to have my system working again. Your step by step instructions allowed me to easily reprogram! Thank you! Thank you!

[@northsideservicecompany3567]

Hi LA Streit: You're welcome - Glad to hear it work out for you - Chris

[@bikes2fish358]

Thank you!! My speaker was broken for years, so I thought, until I just happened to come across your video and figured I would give it a try! Worked perfectly!

[@northsideservicecompany3567]

Hi Bikes2 Fish: Glad to hear that our Video helped you out and your IM3303 is working again - Chris

[@richardanderson5104]

Your video is excellent. It helped me to resolve an issue with one of my satellite speakers. It now works perfectly. You save me money by following your detail steps. Thank you for a job well done!

[@garygembala306]

Chris Great video and troubleshoot techniques. Appreciate you putting this together and having the parts to put my IM3033 system back in working condition. Our system is approximately 22 years old. Diagnosed down to two of the remote speaker circuit boards. 02Jan22

[@northsideservicecompany3567]

Hi Gary, Thanks for the kind words - The Remote Station Switch Boards we sent to you, are they very first Switch Boards we have sent out with New Replacement Pushbutton Switches and Capacitors. kzbin.info/www/bejne/hmatc3ulnaZkotk - Chris

[@DavidFricks]

Thanks! You saved my day today. Found the broken unit and ordered a replacement part ebay.

[@northsideservicecompany3567]

Hi David: Sounds good, Good to know the Video helped you - Chris

[@otlairgroup7988]

I did a reset & it seems to have fixed my issue of the intercom not working. Thank you

[@northsideservicecompany3567]

Hi otlair group: Cool - Chris

[@paulob5153]

Literary took me 10 minutes to fix my system with your video 👏👍👊👌

[@northsideservicecompany3567]

Hi Paulo: Perfect - Well Done - Chris

[@paulob5153]

Thanks for your detailed video

[@earlstevens3705]

Thanks for this video the service repairman made me wait 3 weeks then called this morning and gave all kind of excuses why he shouldn't come out and offered to sell me a new system I followed your video and it was my patio speaker never would have thought it was the problem because the speaker is covered but it was thanks you saved me between $ 600 for a refurbished unit or the $ 2000-2500 the service repairman quoted.

[@northsideservicecompany3567]

Hi Earl: Perfect story - Perfect ending. Glad it worked out for you - If you need a Patio Station, let us know - Chris

[@momdalton7448]

One of the remote room intercoms was not working. Thank you for your step by step video. When I removed the wires on the back of the speaker, dried paint was covering each of the ends of the copper and silver wires from a previous room remodel. I scraped the paint off the ends and reattached according to the video. This did not solve the problem, but I feel like I am getting closer...

[@northsideservicecompany3567]

Hi Mom Dalton: If you need any additional help - Please let me know - Chris

[@gregchilds-q4k]

I have a nutone IMA 3303 that doesn't work after troubleshooting. I have 2 main receiver boxes. Neither of them play the radio or have any tone volume. One of them has a red light on the electrical board the other one does not. Do you have any recommendations.

[@northsideservicecompany3567]

Hi greg: There seems to be a lot going on with your IM3303's - I will need much more detailed information to be able to offer any meaningful help - It would be best to contact us directly - Chris [e-mail]

[@Ramblerman11]

Good evening! Are you still repairing these? We just bought a house built in 1975. The system did work for the radio in all rooms…but now it automatically turns itself on & off, seeking an FM station and showing a code of 1C.

[@northsideservicecompany3567]

Hi Ramblerman: Yes, we repair NuTone Intercoms everyday - Have you followed the Troubleshooting as shown in this Video? - Chris

[@kevycb3646]

Hello, I have the same system, and I was wondering if the doorbell transformer installed inside the master “board”? And do you know if it’s compatible with Ring doorbell? For some reason my Ring is not getting the power, however, when I attach the two wires manually the bell goes off. So do I need to replace anything, or I simply need to install a separate transformer for the Ring?

[@northsideservicecompany3567]

Hi kevycb: There isn't any 'doorbell transformer' in your IM3303 - The Chime Module (an electronic board) is part of the Master Station, and is not powered 'separately' - You need to watch 2 of our Videos: kzbin.info/www/bejne/qme8pKqjebOJr6s and kzbin.info/www/bejne/bn27dJaCp8R7fqM Chris

[@GMdelcoRadioWithiPod]

I have an IM 3303 system that I need to Deoxit the controls. Do I need to disconnect power when doing the main system and various other rooms? If so, how? Thank you- great videos.

[@northsideservicecompany3567]

Hi Mike: No, you don't need to power the system off when you do the cleaning. In fact it's really best to do the cleaning with the system on and the Radio Playing - that way it's easier to judge how well the cleaning is going. Here's a link to our Video about cleaning the controls on your Remote Stations: kzbin.info/www/bejne/eYDVpnWJh9Caebs Chris

[@1944Badger]

Thanks for the videos. I have a a NuTone IM3303 that has a morse code clicking. I shut the power of for 12hrs and turn back on. Unit will not do the clicking for maybe 2 days than start again. The noise seems to becoming under the top circuit board when the unit is open looking across the unit. Any suggestions what to try to possible fix the unit. Have 9 speaker and 3 door bells. on the system. Was installed in 2000. Thakks

[@northsideservicecompany3567]

Hi 1944 Badger: The clicking is from the Audio/Intercom Relays in the IM3303 Master Station - Do the following: Unplug the 4 cables that connect the IM3303 to the Terminal Board - Reset the IM3303 - Wait 3-4 days to see if the clicking comes back(it probably won't) - If the clicking problem is gone, it not the IM3303 that has a problem - it's 1 (or more) of the Remote Stations or the wiring that connects a Remote Station to the Master Station that's causing the problem. In that case - follow the troubleshooting in this Video to find the culprit - The difficult part of finding the problem is that the clicking only occurs every few days - so the waiting time between reconnecting each cable will be long - Chris

[@donniewatson1233]

We had a lightning strike something over the weekend and it messed up a lot of our electronics including our IM3303. I is at 20 years old because that is when we bought our house. I have tried reset (no go), there is a red light on in the back of the front housing. It looks light it has D405/R413 beside it but I can't see it very well. Is it gone? Thanks!

[@northsideservicecompany3567]

Hi Donnie: This is much to complicated a subject to address in a KZbin Comment - It would be best if you contacted me directly - Chris 925-743-8236

[@davedoherty4080]

Chris, that was a great video. Very well done, concise and full of real good step by step debugging steps that are easy to follow. In my systems the master station works fine but just about all the volume and push button switches on the speakers (inside and out) produce a lot of static when used. I saw your comment about using DeoxIt D5 but wanted to know if I should attempt to remove the small circuit board from the speaker enclosures (IS-335 and IS339) to get access to the switches and volume control knob before applying the D5. Just put a couple drops on or do a quick spray? Thanks!

[@northsideservicecompany3567]

Hi Dave: Here's a link to our Video that shows how to clean the controls in your Remote Stations: kzbin.info/www/bejne/eYDVpnWJh9Caebs There's no need to remove the station from the wall and remove the Switch PC. This only open up the possibility of marking up the painted wall (yes, it will happen) and it doesn't enhance the cleaning in any meaningful way - Chris

[@evaschaub2713]

The sound of my IM 3303 is distorted when I play my classical music station here in Florida. The sound seems to be swinging from lower to higher. What kind of problem could that be ? Antenna ?

[@northsideservicecompany3567]

HI Eva: I don't have enough information about your IM3303 System and it's problem(s) It would be best if you contacted me directly to discuss your NuTone System - Chris 925-743-8236

[@lurtriciawheatley7478]

Hi, can you reset the speaker without disconnecting the wires you mentioned? My speaker has been working just fine up until this past weekend and I'm afraid to touch any wires. I'm hoping the reset will work but need to know if I should just reset or disconnect the wires and then reset?

[@northsideservicecompany3567]

Hi lurtriciawheatley: Yes, you can perform a Reset at any time to see if it solves the problem with your system. Your IM3303 is a low-voltage system ( only 16 volts) and the Black Ribbon Cables and the wires that connect to the Remote Stations do not actually have Any Electricity In Them. I would never show people how to do something that is dangerous to do. If you need more help, it would be best to contact me directly - Chris [e-mail]

[@lurtriciawheatley7478]

@@northsideservicecompany3567 thank you Chris for the quick response. I will contact you because I do have a couple of more questions.

[@lurtriciawheatley7478]

Hi Chris, I have another question regarding my IM3303. Is there any way to just replace the bottom door that covers the intercom controls? As you know there 2 drop down doors. Mines on the left got broken so I'm hoping I can just replace that. Is that doable without having to replace the entire master?

[@northsideservicecompany3567]

@@lurtriciawheatley7478 We have some Lower-Doors available - You will need to contact us directly about this - Chris [e-mail]

[@lurtriciawheatley7478]

@@northsideservicecompany3567 thank you. Email just sent.

[@johndeutsch5058]

I have an NuTone IMA3303 radio/intercom system. Wondering if a Nutone ISA-445 series speaker is compatible with that? I tried to hook it up with the wires I had, but it doesn't seem to work. The speaker I'm replacing only had 3 wires, there are 6 possible screw attachments for those wires. Is this possible to make work with my current NuTone system or no? Thank you.

[@northsideservicecompany3567]

Hi John: No, the ISA445 is not compatible with your IMA3303 System in anyway - The ISA445 is a 6-wire Remote Station designed to be used with a IM / IMA4406 or it can be used with a IM / IMA4006. You need either a IS335 or ISA335 Remote Station - Chris

[@KnightDriveTV]

My entire system works fine, radio and all. The only issue is the master station door talk and inside/patio talk doesnt work. I can hear from any station in the house, but I cant talk back using the indoor or door buttons. I hear clicking and they hear clicking but its like the master station has no microphone capability. Sound comes through fine though, radio transmits all through the house, door bell works and master station can hear just cant transmit speech.

[@northsideservicecompany3567]

Hi KnightDriveTV: I am going to assume that all of the Intercom functions work correctly from Remote Station to Remote Station and from Remote Station to the Front Door Station - If this is incorrect, the following may not apply at all. The first thing you need to do is make sure the System Wide adjustments are set correctly - The Volume Controls on ALL STATIONS, Including the MASTER STATION need to be set to FULL VOLUME - The adjust the Intercom and System Volume to proper levels - Now test the Intercom operation and see if it's different. - If the problem still exists, continue on. . . Next clean the Room-Control Switches behind the Left-Hand Door on the IM3303 - Here's our Video that shows how to do this: kzbin.info/www/bejne/mqS3moGGg8dmZtU If these 2 step don't solve the problem try performing a RESET on the Master Station - Here's how to do this: kzbin.info/www/bejne/nnuamYaflpWXbaM If the problem still exists after trying these steps, there is an electronic problem with the IM3303 and you will not be able to solve it yourself. You can contact us directly if you're interested in having the IM3303 repaired - Chris [e-mail]

[@blackout260112]

I know that's a demo system... But man you're heavy handed with those terminals

[@northsideservicecompany3567]

Hi blackout260112: Nah, I don't think so. The Ribbon Cable Connectors snap-in firmly and they need a good tug to unplug them. After all, I am a Trained NuTone Service Man who has unplugged probably 10,000 IM3303's 😉- Chris

[@robertstevens1507]

from your vidio i was able to get my master statiom working. i have a couple bad remote speker with a 62143 curcit bord. it looks like a pretty basic bord but i have not been able to figure out whats wrong. using a mulit meter it seems the capacitors and resisters are good the potentiometer also seems to be good . in not sure how to check a switch or if you even can check them? do you have a vidio on the remote sperkers im not seeing . the bords look good at least i dont see any corosion.

[@northsideservicecompany3567]

Hi Robert: Your IM3303 is a 3-Wire System - On 3-Wire Systems the coil in the Speaker Cone is part of the Control Circuit for the Intercom Functions. If your Speaker Cone has failed - you will not have any Intercom Functions when pressing the button - of course, you will also not have any Radio, since the speaker is bad - Switch Boards rarely fail, except for outdoor units that get wet - The pushbuttons can become noisy from wear - they can either be cleaned or replaced - Here's links to those Videos ~ Cleaning: kzbin.info/www/bejne/eYDVpnWJh9Caebs Replacement: kzbin.info/www/bejne/mmTOkJysmcahnqs Also, We have NuTone Speaker Cones if you need some Chris

[@robertstevens1507]

@@northsideservicecompany3567 you are corect it was the speaker. we are selling the house so i only need to fix a couple spearkers. do you have a reomended replacment speaker FP500F 25Q 5 W do i need to match the spec exactly or can i get away with something close.

[@northsideservicecompany3567]

@@robertstevens1507 You won't find "something close" NuTone Intercom Speakers have unique ratings - We have genuine NuTone Speakers Cones available for your IM3303 System You can contact us directly about them - Chris [e-mail]

[@genevievecoughlon9674]

When i pressed the rest button and turned on the intercoms for the other rooms(in hopes to connect with them), i kept on hearing a chime. Is there a way to fix this problem?

[@northsideservicecompany3567]

Hi Genevieve: There's not enough information about what's going on for me to offer any meaningful help - yet. It would be easiest if you contacted me directly to discuss your IM3303 and its problems - Chris 925-743-8236

[@jflorea16]

IMA3303 display is blank. Where do I start to diagnose the problem? Thank you!

[@northsideservicecompany3567]

Hi jflorea: That's not much information to go on - The first thing to try is performing a Reset on the Master Station - Here's a Video about how to do the Reset: kzbin.info/www/bejne/nnuamYaflpWXbaM If the Reset doesn't solve the issue - You will need to contact me directly - Troubleshooting is not best done through KZbin Comments - Chris [e-mail]

[@dhardy47]

Hi! Thanks so much for this. I unplugged my master speaker as you said, isolated. After resetting and flipping the master back and forth several times as you stated to radio is started to make a low hum through the speaker and could faintly hear the radio. When I reconnected to speakers, I can faintly hear the radio through the speakers but also hear the hum from the master.

[@northsideservicecompany3567]

Hi dhardy47: You should contact me directly about your IM3303 - Here's a link to our Repair Request Form - docs.google.com/forms/d/e/1FAIpQLSdQHT6fVgm25twaXFeCkkgeITEfAE_zlRBry6B8-GbIs19wcQ/viewform?formkey=dF9RVjBQMFQ5S0xYbTBHMHRoNkVkRFE6MQ Once I have received it - I will contact you direclty to discuss the problems with your IM3303 and its repair - Chris

[@maryanncole7166]

Hello, I have this systems in a home we recently purchased. All of the speakers work with the radio stations, but the intercom feature does not work at all. I would especially like to have the intercom at the front door. Do you have any suggestions? Should I try to reset the system? I haven’t removed the panel on the Master station yet. Thank you for your guidance.

[@ArnettaHolifield]

My power went off then on. After it was came on the red light on the station area cane on an the intercom doesn't work.i hit the reset button but all the ted lights lite up. Cannot turn them off. Can you help me?

[@northsideservicecompany3567]

Hi user-me-7rbnm3e: Here's what you can try - Turn the Circuit Breaker that the Master Station is on - to Off - and leave it off for 24 hours (truly, 24 hours) then turn it back - if that solves the problem, you're good to go - If it powers up in the same condition - you will need to contact me directly - Chris [e-mail]

[@johncayabyab6757]

I can change FM an AM station but my radio is not working. What is the problem?

[@northsideservicecompany3567]

Hi john: The technical term for the your IM3303's condition is "it's broken" - I cannot tell you why or what is broken, because I don't have enough information about the equipment - It would be best if you contacted us directly - Chris [e-mail]

[@Schelle7000]

Our intercom door talk function doesn't work and never has since we bought this house in 2013. House was built in 1995. Everything else works, so I don't know what could be the problem. We did have a repairman try to tell us that because we don't have a landline hooked up it won't work. Sounds like nonsense to me. What could be the problem?

[@northsideservicecompany3567]

Hi Schelle 7000: The most common problem would be that the Speaker Cone in the Entry Door Station is bad. This is fairly easy to determine - Here's a Video that shows what to do: kzbin.info/www/bejne/ooTVloGIjr50nqc The nest most common problem would be that the wire that connects the Entry Door Station to the IM3303 is damaged or bad - Here's a Video about how to check that: kzbin.info/www/bejne/l4qrpZuBe8qBesk There is also the the possibility that the IM3303 has a problem (not as likely as the other 2 choices) This would not be a do-it-yourself repair. Finally, not having a telephone land-line has nothing to do with this problem and who ever came out should have been able to check for problems 1 & 2 in about 15 minutes - Chris

[@Schelle7000]

@@northsideservicecompany3567 Thank you for responding. I never believed that telephone line stuff. Sounded like a way to upsell us.

[@kabhirM]

Does anyone know how to fix finding the remote stations. On the remote station status switches i can't find the remote station for two rooms. I cant identify the correct switch for them and no sound plays out of them. I found the other rooms but haven't found these two. Any suggestions?

[@northsideservicecompany3567]

Hi Kebab: How many Remote Stations (inside & patio) does your system have? The IM / IMA3303 System has the ability to have some Room-Control Switch's to have "doubled-up" Remote Stations (stations 1,2,6,7) for a total of 13 Stations. - Each Remote Station should be wired directly back to the Master Station (not looped) - Open the Master Station - count the number of connections on the Terminal Board - Compare this to the number of Remote Stations you have (this number should match) Did the 2 non-working Remote Stations ever work before? A simple test is swap a Know Good Station (from another room) into the locations of the non-working stations. If the non-working locations work with the temporary station - the original station has a problem. If it still does not work - you either have a wiring problem or it's disconnected at the Terminal Board (or both???) If the 2 non-working stations are outdoor Patio Remotes, they probably have failed Speaker Cones - Chris

[@enidm.pintado8816]

Expectacular!!!!!! Good!!!!!

[@northsideservicecompany3567]

Hi enidm.pintado8816: muchas gracias - Chris

[@enidm.pintado8816]

Hola Chris!! Tengo el modelo IMA 3303, El mismo problema que explica en tu video. Hoy hice todo tal y como lo explicas. Solo logré que se escuchara el radio con mucha interferencia, no logré escuchar el intercom, ni la campana, sin embargo el circuito se activa. Que será?

[@arturodoesitall808]

Very greAt video

[@northsideservicecompany3567]

Hi arturo: Thanks - Chris

[@paulreiland3618]

After disconnecting the four cables and resetting the memory the clock could be set to the correct time and a radio station could be selected, but the radio and intercom did not function.

[@northsideservicecompany3567]

Hi Paul: It seems that your IM3303 has more serious problems, that a Reset won't correct. You can contact me directly for more information about having the IM3303 repaired - Chris 925-743-8236

[@jillnorth1937]

Hello! I have a IM 3303 that was in my home when I purchased it 15 years ago. It worked back then but after I had new siding on the home and the Patio speaker was removed there is nothing, no clock, radio, doorbell etc. seems dead. Any hope? House is under contract to sell and buyers want it fixed. Filled out your form. Thanks!

[@northsideservicecompany3567]

Hi Jill: I have contacted you regarding your IM3303 - Chris

[@jillnorth1937]

@@northsideservicecompany3567 Thank you Chris. I have cleared my voice mailbox. Please leave a message and I will have my friend call you who has a better understanding of the situation and possible instructions. Jill

[@jillnorth1937]

Hi Chris, just showed him the trouble shooting video and he figured it out! Thank you so much. Best diy video ever!

[@ConSyderate1]

I have an IM3303 and the doorbell has stopped working. It starts working randomly sometimes....any suggestions? Thanks in advance!

[@northsideservicecompany3567]

Hi ConSyderate1: That's a very general problem - I would start by replacing the Push Button on the outside of the house - Chris

[@billmitsi1654]

A lightning hit my gutter which affected several electronics in our house including our Nutone IM4406 and house alarm system. I get no display on my Nutone 4406. I separated the 801T's from the 4406 and both tested ok with 19.6V on both. I then unplugged the speaker interconnect bd from the master station. Still No power. any other suggestions?

[@northsideservicecompany3567]

Hi Bill: Without more detailed information about the overall condition of your 4406 - the only thing I can suggest is performing a Reset on the Master Station Here's a link to our Video about performing the Reset: kzbin.info/www/bejne/haeoo2qtjbeVeJI&index=5 If the Reset doesn't solve the problem - please fill out an Intercom Repair Request Form and once I receive it, I'll contact directly about your 4406 and its repair. Here's a link tot he Repair Request Form: docs.google.com/forms/d/e/1FAIpQLSdQHT6fVgm25twaXFeCkkgeITEfAE_zlRBry6B8-GbIs19wcQ/viewform?formkey=dF9RVjBQMFQ5S0xYbTBHMHRoNkVkRFE6MQ Chris

[@nitajoseph1835]

i can’t find the aux input but there’s an six button???

[@nitajoseph1835]

aux*

[@northsideservicecompany3567]

@@nitajoseph1835 Watch this Video: kzbin.info/www/bejne/p4GnpKl-h7uIlcU At 2:25 into the Video - I point to the Antenna on the back of the IM3303 with a screwdriver - On bottom corner of the circuit board, you can see 3 - Black and Silver devices on the corner of the board - Two of these are the AUX Input Jack - There is writing on the board - next to the Jacks - they are labeled as "AUX" and "CD/TAPE" - Chris

[@edmundsmith6189]

My sound keeps going down then I play with the speaker volume nob and its ok again, do I need to replace the rheostat ?

[@edmundsmith6189]

Please replly

[@northsideservicecompany3567]

Hi Edmund: Are you referring to the Black Volume Knob next to the Display? - If so, you may need to get some DeOxit D5 and spray just a little (really - just a little - like 4 drops) into the Volume Pot to clean it. You can also use the D5 to clean the volume controls and Push Buttons on the Remote Stations If you're referring to the "System Volume" control behind the right-hand door - it may need to be replaced - Chris

[@edmundsmith6189]

@@northsideservicecompany3567 Hi I have a bigger problem now, the radio won't play, everything else works door bells, etc. I have Sirius Radio connected to it and it still works. I had this problem about two, or three months ago . and a couple of days later I tried it again and it start working, I don't know if it will start working again or not this time. But I would like to find the problem and have it fixed or I could fix it myself if possible. I am an Electrician but not a technician. can you help me? thanks Edmund Smith

[@northsideservicecompany3567]

@@edmundsmith6189 You need to fill out an "Intercom Repair Request Form" about your IM3303 and once I receive it - I'll contact you to discuss the problems with your IM3303 and its repair - Here's a link to the Repair Request Form: docs.google.com/forms/d/e/1FAIpQLSdQHT6fVgm25twaXFeCkkgeITEfAE_zlRBry6B8-GbIs19wcQ/viewform?formkey=dF9RVjBQMFQ5S0xYbTBHMHRoNkVkRFE6MQ Chris

[@edmundsmith6189]

you can add a public reply

[@litzdog911]

Great troubleshooting tips!

[@northsideservicecompany3567]

Hi Jim: Thanks - This Video was one that disappeared from KZbin awhile ago. It has always been a popular Video with probably about 3500 views when it went missing (Harvey was not amused) - Chris

[@litzdog911]

OK. I thought this video looked familiar!

[@jimkeydaniel3246]

Everything works, but the volume for the radio on all the systems and even on the master is at very low. I put all the volumes up but the radio still plays faint, but the telecom volume is loud. What to do?

[@northsideservicecompany3567]

Hi Jimkey Daniel: I would check to see how your "system volume" (behind the right-hand door) is set - it could be set to low. Typically it would be set between 11:00 - 12:00 - your remote stations should have their volume controls set to maximum (the master volume as well) If that doesn't correct the problem - there could be many things effecting the music volume - Chris

[@randynordquist6139]

where do I find the plastic cover on heat sink.

[@northsideservicecompany3567]

Hi Randy: The plastic cover ws never a part that could be ordered from NuTone - You can contact us if you need one - Chris

[@henryroberts741]

The reset button!

[@northsideservicecompany3567]

Hi henry: The Rest Button is shown in our Video: kzbin.info/www/bejne/nnuamYaflpWXbaM Chris

[@henryroberts741]

Yes that is what fixed my unit. Many thanks.

[@northsideservicecompany3567]

@@henryroberts741 Cool - Chris

[@paulob5153]

And forgot screen reads 1C ...don't know if that is a code

[@northsideservicecompany3567]

Hi Paulo: 1C (or IC) usually indicates a problem with a Remote Station or the wiring to a Remote Station - Chris

[@nicolasosorio7647]

I don't even have power to mine in other words I don't see the clock on. Please help

[@northsideservicecompany3567]

Hi Nicolas: I will need more detailed information about your IM3303 - You should contact me directly about your IM3303 - Here's a link to our Repair Request Form - docs.google.com/forms/d/e/1FAIpQLSdQHT6fVgm25twaXFeCkkgeITEfAE_zlRBry6B8-GbIs19wcQ/viewform?formkey=dF9RVjBQMFQ5S0xYbTBHMHRoNkVkRFE6MQ Once I have received it - I will contact you directly to discuss the problems with your IM3303 and its repair - Chris

[@willbraswell4906]

Thank you! Thank you! Thank you!

[@northsideservicecompany3567]

Hi Will: You;re Welcome - Chris

[@paulob5153]

Mine just stopped working the radio and the door bell now sounds on the door speakers but not in the house

[@northsideservicecompany3567]

Hi Paulo: You found the right Video - Chris

[@nicseale8787]

how do i connect AUX ?

[@northsideservicecompany3567]

Hi nic seale: The auxiliary input jack are on the back of the IM3303 - in the lower right-hand corner of the main circuit board. The jacks are labeled as "Cd/Tape" and "Aux" - these are RCA jacks - Chris

[@LionsDontShleep]

I have “CC” displayed after the pin hole reset. ?

[@northsideservicecompany3567]

Hi imigguel: I suspect that your IM3303 display shows "IC" not CC - You will need to follow the Troubleshooting as shown in this Video to determine what and where the problem is being caused by - Chris

[@LionsDontShleep]

Northside Service Company Thank you!

[@LionsDontShleep]

Northside Service Company is it possible that I have bad master station if the digital screen is glitching? I’ve isolated and reset the master station. When I press the buttons they do nothing.

[@northsideservicecompany3567]

It's really difficult to know what's going on with only small spinets of information about your system and the problem. The best thing for you to do is, fill an Intercom Repair Request Form and once I receive it, I'll contact you to discuss the problem and the repair of your IM3303 Here's a link to the Repair Request Form: docs.google.com/forms/d/e/1FAIpQLSdQHT6fVgm25twaXFeCkkgeITEfAE_zlRBry6B8-GbIs19wcQ/viewform?formkey=dF9RVjBQMFQ5S0xYbTBHMHRoNkVkRFE6MQ Chris

[@jatinderbhatia8749]

when I disconnect 2 ribbon code 1c gone and clock blinking so 2nd ribbon have problem

[@northsideservicecompany3567]

Hi Amir: You have a problem either with a Remote Station or with the Wring to a Remote Station You need to complete the troubleshooting as shown in the Video to find which Remote Station / Wire is causing the problem - Chris

[@TheHartsteins]

Do you know how to solve the issue when it says "IC" and won't turn off?

[@northsideservicecompany3567]

Hi Evan: Follow the Troubleshooting as shown in this Video - It will identify if the "IC" problem is being caused by a problem in the IM3303 Master Station or if it's being caused by some part of the Intercom system beyond the IM3303 - Chris

[@hanniewoodson2937]

Thanks

[@northsideservicecompany3567]

Hi Hannie: Your welcome - Chris

[@ido1966]

Hello my system is IM3303 my problem nothing come out from the master or remote speakers clock is correct. I reset it still not working what do you suggest? I did what this video suggest still nothing

[@northsideservicecompany3567]

Hi Iehab: It sounds like your IM3303 has a definite problem. The best thing to do is fill out an Intercom Repair Request Form and once I receive it I'll contact you by phone to discuss the problems with your IM3303 and its repair. Here's a link to the Repair Request Form: docs.google.com/forms/d/e/1FAIpQLSdQHT6fVgm25twaXFeCkkgeITEfAE_zlRBry6B8-GbIs19wcQ/viewform?formkey=dF9RVjBQMFQ5S0xYbTBHMHRoNkVkRFE6MQ Thanks Chris

[@babyyodatwins3112]

@@northsideservicecompany3567 similar strange issue for me. Doorbell works fine...but all other sound / music wasn't playing. Turns, out...when I max volume, I can hear it faintly but clearly something wrong. I've tried to play the radio as well, usually obnoxious loud noise...this time, faint sound. Clock and display seem fine...

[@northsideservicecompany3567]

@@babyyodatwins3112 : It sounds like your IM3303 has a real problem with the Master Station itself and it's not a problem that is being caused by something beyond the Master Station. Any time there are Volume related issues - it needs to be looked at right away. If it's developing an Amplifier problem - waiting can end up with a complete amplifier failure with burned components and circuit board (very bad). If you have to wait to get it repaired, disconnect it from the transformers, so it doesn't get worse and die - Chris 925-743-8236

[@mikegage47]

I am getting 1c on reset, the door bell is not working?

[@northsideservicecompany3567]

Hi maher: Perform the troubleshooting as shown in the Video to find which Remote Station or Wire Run is causing the problem - Chris