Be Predictably Amazing

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Shep Hyken: Customer Service & CX Expert

Shep Hyken: Customer Service & CX Expert

Күн бұрын

Пікірлер: 2
@RobertoSantos-cc1bw
@RobertoSantos-cc1bw 17 күн бұрын
I have a question for both of you: What books do you think are a must be for any business who wants to be better at his customer experience? Thanks for all the advice! Greetings from Mexico.
@ShepHykenSpeaker
@ShepHykenSpeaker 16 күн бұрын
I would recommend The Experience Economy by Pine & Gilmore and my book The Cult of the Customer.
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