Be Professional! Never say this at work! ❌

In this lesson we're going to cover some of the words and phrases you should avoid as well as some useful expressions that will help you to sound more professional.
Using English at work can be a little tricky, especially when you need to deal with problems with your clients, customers or even work colleagues.
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[@hanigrapherh9622]

1. When someone asks you a question and you don’t know the answer: “I’m not sure, but I can find out.” Or “I’ll find out for you.” Or “Let me come back to you on that.” 2. Someone asks you to do something by a specific time - deadline / give a clear cut answer: YES “ I can get it done by … p.m.” “ Sure, I can have it done by … p.m.” NO “ I don’t think I can manage it by .. p.m., but I can have it done by .. p.m.” “ Actually, I don’t think I can manage it by …, but I can definitely have it done by … ., would that be OK?” 3. Someone is angry or disappointed about something: “ I understand., let see what we can do” “ I m sorry, I understaff leta aww what we can do about this “ “ I understand that you came all this way and it’s not ready. Lets see what we can do.” 4. Keeping someone waiting: “ I’ll be with you in a moment.” “ Sorry to keep you waiting, I’ll be right there.” “ Sorry to keep you waiting, I’ll be there with you in just a minute,” 5. Somebody asks a question, but you neither hear or understand: “ I’m sorry, I missed that. Could you say it again, pls.?” “ Sorry, would you mind just repeating that?” “ Sorry, would you mind just repeating that for me? I missed it.”

[@anu_jain]

Thanks for saving tick tock

[@snehadeepa176]

Thank you for the list

[@venumr8089]

The hero we need

[@maksympetrenko8093]

For point number 5 it is also possible to say: "Come again please."

[@andrewchristian2719]

Situation 1 1:02 Situation 2 4:29 Situation 3 7:19 Situation 4 9:39 Situation 5 11:20

[@nurwanti4502]

Thank youu

[@muntasirh1275]

Thank a lot.

[@user-yv7nb3fu9r]

tnx but it will be helpful to emma if we watch the video without skipping the video. sound redundant.hehe

[@arrbruceaish]

✌✌

[@buggylol1783]

Thank you

[@MubashirullahD]

"I don't know" is very helpful. You move on to ask the right person. Worse is when someone gives the wrong answer than admitting they didn't know. Of course, finding out for them is the better solution.

[@prenumbrastone8380]

Unfortunately British people do that constantly and you just loose a lot of time to get the right answers or things done...

[@JavedKhan-dp4ou]

I do not agree. Do not say I do not know

[@z00h]

@@JavedKhan-dp4ou "I do not agree. Do not say I do not know" Exactly, just lie, say that you do know and hope that you can sell something to them by misleading them, eh Khannyboy?

[@sirthets4515]

@@z00h why would u lie?

[@Malay2010]

Great teacher in many ways. Smart, articulate, beautiful and kind. Whoever the man is, he's one lucky bloke!

[@nbeqo]

It's not just the Language gap that non-native speakers struggle with, it's mostly the cultural gap. There are soft and strong cultures out there and what is common sense in one language/culture might not be in another.... This video is very helpful. Thanks Emma!

[@ilenegiamanco6206]

So true. I would also add generational gap. I find that younger adults are more prone to use the phrase, "I don't know" as opposed to someone a bit older with more interpersonal communication experiences.

[@teacherfromthejungles6671]

@@juliannemeth9285 you'd feel like home in Russia. it's hard to imagine more straightforward speaking society.

[@vijayrebala]

Exactly feel the same with native English speakers always feel like they are telling a story for simple straightforward situations,and they use all filthy language in other smoke rooms which i feel disgusting.its all unprofessional double standards or fake nature or we can say not true personality.

[@pauljordan4452]

I'm a linguist and agree there are cultures that use indirect language, like Japanese, personal autonomy like English, although as I'm autistic and talk literally I reckon COVID killed this value, and direct language like Hebrew.

[@pauljordan4452]

@@ilenegiamanco6206 Somebody older would tell them to find out that information, yes?

[@elaineandrepont]

“I’ll be with you shortly!” Was what I was taught 30 years ago and it always appeased the impatiently waiting customers.

[@mmmEnglish_Emma]

Yes, that's another expression you could use!

[@parkerabbott2189]

For angry customers, I liked to use "I apologize for the inconvenience." It didn't put the blame on any one party, offered an apology for the situation without insincerity, and showed empathy to the predicament at hand. Usually it was followed up with some variation of "I understand," and then some form of next steps/timelines on when it would get done. Works like a charm!

[@andrewkohl7290]

But u can only say this if the inconvenience was caused by you. Otherwise it wasn't your fault and so you aren't actually sorry and so shouldn't say you are

[@teacherfromthejungles6671]

sounds like a generic corporate response which would make me even more angry

[@aigulgareeva8264]

Thanks Emma! These situations happen a lot, thank you so much for professional phrases. I do have deadlines, always frustrated when I'm late and don't know what to say. I might sound unsure and rude not knowing it. My colleagues are so nice, never show negative, so I'd like to be polite to them too, but cannot always catch their phrases. Thanks to you now I can have my phrases from this video. Awesome, truly awesome, I appreciate it!

[@mohammedal-haddad2652]

This lesson worths money and it is given here for free. Thank you very much.

[@mmmEnglish_Emma]

I'm so glad that you appreciate my work, Mohammed. Thank you for your comment!

[@hameedkhattakofficial3644]

I'm looking at you and forget the lesson

[@BaaarcaaaCaaampionee]

ليش

[@meritatoon3494]

Totally agree 👍

[@yasyasmine232]

@@mmmEnglish_Emma really your lessons are veery helpfull and we learn much more than just a language... Thank you so much iam always waiting your videos

[@jch6558]

Thank you for this video. A fantastic British way of saying nothing, avoiding answer and delegating the responsibility.

[@racora14]

Great Lesson Emma, I was not that careful with my Vocabulary at work before, thanks so much for sharing it with us your knowledge.

[@rubyrose49]

You can also say 'pardon' or 'pardon me' to indicate you didn't hear them and you need something repeated. This would be appropriate in a more casual office/work environment where you're comfortable with your coworkers and clients. In the social work field, some clients tend to open up more when you can match the language they use. You still have to be professional but it can be done without being too formal.

[@mauriceotiskouton1723]

I can't thank you enough Emma. As always, God bless you.

[@vikramsrinivasan8176]

You saved my day. I just said "I don't know" and updated it to " I will find it out for you" along with some meaningful information on my search.

[@cesartse]

These are great tips that would’ve done a night/day difference in my professional life. Corporate world is dirty, people take your words and put into the meaning they want to make it work for them, specially for non-natives where sounding “rude” can be very easy. But this is the reality we live in so every way to improve is always welcome.

[@Soyloca666]

Non native?

[@abuahmed1856]

You are one of the best (teacher) i have ever seen in my life. All respect and appreciation to you, my lady

[@gilfabila831]

Hello, thank you for the tips / learning I've learned on how to respond professionally to anyone especially when we are at the workplace. "Sorry, I missed it", "would you mind just repeating that? " These expressions are really helpful for us to display professionalism.

[@limamamia5842]

Thank you so very much Emma, I’ve been in Australia since high school, all my friends think I sound native but I know my communication at workplace is horrible! Without hearing valuable sharing like this video, EAL can easily sound childish/ rude/ unexperienced simply because professional English is just another level of learning English!!! Please keep up the great work on this theme, it’s not something easily searchable on KZbin yet, if u start doing it now (like u’ve been doing) that would put u in a such special position on the internet!!!!

[@fantasticania]

this is so great! I wish we had this training at work! I had a coworker who would constantly say "I have no idea" and it never occurred to them that they can look things up for customers or just ask somebody else to find out.

[@HimanshuMishra-pw2dg]

Wow, fantastic! Emma, your lucid explanations and enacting the situations with another person, make it so comprehensible and easy to understand. I've seen so many videos on KZbin but yours is indeed a special one I must say! Please keep the superb work on! :-)

[@johnnytran7440]

Emma, Thank you for teaching about nice words at workplace, it's really useful and help me to improve it when I say with our colleagues or my staff. Lovely weekend & Enjoy it to start with good lessons next week

[@lawrenceseguin1865]

This is great advice for native English-speakers. I'm surprised in my own working context at how many people do not know the basics of how to deal professionally with others.

[@teacherfromthejungles6671]

because soft skills are not on a school curriculum

[@tarynsandoval7221]

I love this!!!! I listened to this for my college business class!! Thanks, girl!! I am subscribed now!

[@rebekahmikaelson5422]

Thanks for sharing with us this tips, they're very useful! Communication is a crucial thing at work and this video shows us how our words can sometimes be misinterpreted. I've been making some of this mistakes all the time 🤯It's really nice to see someone with such great communication skills as you are! 🙂

[@joycewanjiku9276]

Wow, this is more than a lesson in a classroom. Have learnt a lot out of this, Thank you very Much.

[@galalsaeed4108]

I love you Emma... you are a magnificent teacher and many thanks to you.

[@kuliaanduli2158]

Thank you very much for the class. This is the first time for me to meet your channel. I am missing the right phrases to express how great a teacher you are and I am sure you are not great only in teaching English but other subjects too.

[@sohail1855]

Hi Emma, I have seen many English teachers, but I love the way you talk and explain the things. Just watching you talking is so delightful. Even though I know English enough.

[@anastasiiasorokina4138]

Great solutions to complicated situations. Fabulous! Enjoyed the lesson and the way Emma acts😊😊😊👍👍👍

[@shalompeace1003]

Hi Emma. Yes it is very important to answer more professional in many situations. Thank you. They are very helpful. Have a great weekend.

[@dinform999]

Well said mam, "Using the right word in a right way is the most important"... It's so true..

[@vijaygadankush729]

Thanks to the entire Team. Very impressed with Ms. Emma., Good Luck

[@technoshadab9630]

I'm learning many things from your videos. I exude my motivation towards learning Spoken English through watching it. I really appreciate your work..

[@lotuspotus1692]

Wow, This should be mandatory training for any one who joins work force in general 👍

[@melissareynolds1230]

I am using this video in my classroom, teaching young adults with disAbilities those soft skills! Thank you.

[@victorcristo7274]

I mean HOW can you not pay full attention to Emma? *-* She is so dreamy and those eyes are PFM Thank you for the many lessons, you are the real deal.

[@pnarefe4873]

Another really really useful video, Emma 😍💖 Thank you so much. You're awesome! Sometimes although your English level is high, it's easy to miss these kind of expressions.

[@tugayemre1138]

One of the sweetest girls I've ever seen in my life. Shades befit you perfectly.

[@jackmcguire7871]

"Sorry for the hold up, sir" (with a slight smile) This surprisingly makes any customer smile back and say: "no problem" Works every single time

[@mariageguchadze6653]

That's great and very helpful!! I will use it on my work place.Thank you very much, Emma! 😃

[@leobagasan3760]

I'm in a business environment almost everyday and I learned a lot from this video. Thank you so, so much

[@brunobouvier77]

OMG, this lesson was very helpful! You can imagine what it’s like for a Portuguese guy to understand the Irish people, can’t you? Thanks a lot, Emma! ❤️

[@danzka_]

When I was in the job interview for my current job in an American company and a question came through that I missed, I said: "Sorry, I didn't quite get what you asked". The guy then proceeded to really nicely and kindly paraphrase the question so I could understand better. And I got the job!

[@alexeilert1746]

What a nice coach! Pity, that I havent watched her videos before. I wish, I could have such a good coach. I’d also add, that in my humble opinion the current lesson is not about “how to sound more professional”, but about good manners. Thank you Emma for pleasure to watch your video lessons

[@sethboampong5790]

Good

[@nikos.lamprou]

Great tips for a professional environment. Thanks Emma!

[@alaajamal7007]

Really thank you Emma ❤️ your performance in the way you offer information is perfect .....love you.

[@hannofranz7973]

Very good pieces of advice. It all comes down to mental agility to look forward to giving solutions. It transmits the necessary positive spirit.

[@user-ii2mv6tj1z]

Always apologizing and doing for others to reassure them you care about their feelings. I am here for you!

[@beinghuman8033]

Thank you Emma for teaching us every weeks. Much love god bless you always.

[@srividyar87]

Thank you Iam an English teacher from India. Your lessons are helpful to me.

[@MdHussain-fx7cn]

Don't take everything she says be careful

[@sakadabara]

Do you train phone and internet scammers ?

[@duanehenry7115]

Absolutely: LOVE your "Be Professional" video. It's very informative!

[@fadilahilah7978]

thank you so much for this one..will add one more content for my presentation next week..a life saver.

[@18maychannel23]

Thanks a lot Emma I like your way teaching us clearly and professional.

[@muhammadwaqar6828]

Its really useful practice. Thanks Emma

[@freestyle3879]

Helpful lesson Emma! thank you so much!

[@ani14026]

Thank you that definitely clears a lot of things.

[@piotrwojcik2769]

As always a great lesson. Full professionalism

[@aldairjimenez1101]

Say "sorry for making you wait" for case # 5. It would not be convenient. I would prefer to use "Thank you for being patient" with this I would highlight the quality of a person, it is difficult for a person to remain angry after saying a compliment. Saludos desde México y muchas gracias por tus videos.

[@funnyremyfrench]

I agree. Apologising brings a negative vibe, I prefer to say "thank you for waiting" over "sorry to keep you waiting".

[@nemesisdelaudela]

I disagree: when you say "thank you for your patience", it may actually be perceived as patronizing, as you are thanking them ahead of something they never even agreed for. It is like trapping people with fake politeness. However, excusing yourself right away shows all the respect you have for them and how you actually care about their comfort.

[@abigailkuokkanen5087]

Thanks Emma you the best english teacher that i always watching you every

[@elainedoremus2688]

Most of this video was helpful - thank you! I do have a concern with the phrase "I understand". Some people see this phrase are arrogant. The second some people hear this phrase, some people may think "you have no idea what I'm going through." Another big no no phrase is "I know exactly how you feel". Much better are the following phrases: I hear what you're saying. That must be frustrating. I'm sorry to hear that. I'm sorry you're going through this. Thanks for sharing - tell me more.

[@andrzejpiotrowski313]

Great acting the last scene saying "what" so professional😉.

[@mmmEnglish_Emma]

🤣

[@justdoit-xw5rn]

The better you are, the more we understand " I can't thank good enough for your highly positive aufmerksamtkeit!.

[@emysahmoud3995]

Hello For the waiting situation, I recommend you order them coffee or something to enjoy until you're done and ready for them. And about not hearing or not understanding something, I use the phrase "come again, please", I just love this expression.

[@guillermocelisprada]

Magnificient video!!.. Super useful :) Emma, I reckon your audience would love more videos related to business English. Really appreciate it!

[@almasmith6457]

Love your lessons 🙌❤️ You’re inspiring, charismatic, charming ... mmm 🥰

[@titaaster7724]

thank you my teacher 💓💓love u your student from Algeria ,20 years

[@srishtisaru9165]

@@monsifchelabi8584 I'm looking english speaking partner do you interesting?

[@nesmamohamed5916]

Emma you are really professional teacher i appreciate your effort and grateful for your support

[@ame.19]

You reassured me by those new responses

[@ikalistiyaningsih8261]

I am from Indonesia (Batam) Ooohhh Emma i hope you to help me. More making the video English for at work place please... I love you emma maa syaa Allah your are awesome.

[@wahabshah8965]

I am from Pakistan and don't know English very welI, but I appreciate you MS it's so helpful and easily understandable. Thanks

[@nwijesinghe]

these are great tips and these stuff really give you a competitive advantage.

[@aal-e-ahmadhussain3123]

Salam & Peace to All. This is good for acquiring a broader vocabulary or “toolbox” of workplace expressions. BUT, there’s no point saying anything you can’t honour. For example, don’t say “I will find out” if you have no intention of taking the time out for the person in order to find out on their behalf. Again, there is no point saying “I will get it done by 2pm” if either you can’t or you have no intention to do so. The underlying message (which isn’t explicitly discussed in this video, nor is it its purpose) is: 1) That you have to have a more helpful attitude and mindset. This is an inward state of being. 2) Then, you actually have to be more helpful and proactive in your behaviours. This is an outward state of being. 3) And finally, as a result of the above two, these phrases and expressions are the types of things you should say (and do). When one is not a confident or competent english speaker, it is easy to make the mistake of using the wrong expressions, but this video assumes there’s no problem to address regarding attitudes and behaviours, but only statements. This video is excellent for this third aspect.

[@azouaougherdane81]

Thanks for always helping us Emma , we owe you a lot

[@footballervideos6592]

Now,I am actually gonna go to University to be an English Teacher. Just wanted to share with you Emma.. One of The İmportant persons for me to reach that goal.... Thank you Emma... Thank you 😍

[@mmmEnglish_Emma]

Amazing! Teaching is what makes me happiest, I hope it is a fulfilling career for you too!

[@Diegosverige]

And dou you like football? :D

[@footballervideos6592]

@@Diegosverige I Love Football.

[@TeaAndCoffe]

are you going to teach your type of English ? is it footballer English ?

[@nbeqo]

isn't it "people" the plural of "person"?

[@doraogwang9077]

This very helpful to me I came here to United States 🇺🇸 with my English from Africa I have been saying some of this things to my boss not knowing it sounds unprofessional now I need to work on my English!!!

[@swapnilkasabe02]

I got a job yesterday. Very useful video for me. Thank you

[@mmmEnglish_Emma]

Congratulations on the new job, Swapnil! ❤️

[@ahmadhamadeh14]

@@mmmEnglish_Emma me too Emma , I got a humble job . I’m now the president of Burkina Fassou 🥱🥱🥱🥱🥱🥱🥱🥱🥱🥱🥱🥱🥱🥱🥱🥱

[@ahmadhamadeh14]

@@mmmEnglish_Emma Emma if u need a job , I still have one as a sneaky and freaky night 😂😂😂😂😂😂😂😂😂😂😂😂

[@ahmadibraheem2419]

Thank you emma ! I love to keep up with every lesson you make , it’s enjoyable and helpful ✨👍🏻

[@marthamaciel6792]

Hello Emma,thanks for share with us, is very important we know this phrases, Have a nice day!

[@ahmadibraheem2419]

Raquel Mosqueda i have been learning inglish since i was in school (around 10 years ) and my level was intermediate , and in the past years i needed to learn english more because i was dealing with factories and exhibitions , it’s a part from my job , so i decided to enhance my english level by taking online cources and watching vedios , so i started learning from 2 months

[@ahmadibraheem2419]

Raquel Mosqueda yes i’m taking online cources on preply.com and i encourage you to do the same , 👌🏻 I’m from Amman Jordan , where are you from ?

[@englishtothrive]

Amazing summary!

[@vladimirgaidukov]

Ammmazing Emma, I did share your lessons with my friends. Thank you for your energy and great style. BTW they love you.

[@Katusa22k]

Thank you for this great video. I am especially glad to know that it's unprofessional to say: "I don't know" and "I'll try" :-)

[@GeovanaMendesopodertanamente]

Your video was very helpful to me as a front office receptionist ! Thanks a lot ❤

[@joycemeira7858]

Thank you Emma! All of your lessons are so helpful! 😀

[@mmmEnglish_Emma]

So glad to hear that, Joyce!

[@ahmadhamadeh14]

@@mmmEnglish_Emma what about Emma , I’m still in deep concern toward my miserable situation 😰😰😰😰😰😰😰😰😰😰😰😰😰😰

[@alih7619]

You can also say "sorry, I won't be long" or simply "Sorry, won't be long" And then you can say " I'm all yours now" or "sorry for the wait".

[@laxmanbehera5475]

Sorry for the all wait

[@Barzi2001]

You are just magnetic. But when you said “numero quattro” I literally melted! Great suggestions though!

[@igs6789]

Video how NOT to struggle with toxic bosses) As a different approach to situations is great!)

[@kimcodemonkey]

Thanks for sharing the tips, Emma. Have a great day.

[@trancyvo]

Super helpful... Emma you're the best 💖

[@Muskan_Keshri]

This is the exact video I was streaming for... Like evey situation you quoted is the match of me.. ☝

[@MuhammadAslamJaved]

Its really helpful to improve the communication at workplace.

[@Ruslan.Asadullin]

Thank you for the lesson, Emma! 🤗 You are my favourite teacher and ... you are the most beautiful teacher I have ever seen! 😍

[@gvsmchaithanya2847]

Thanks a lot for sharing the situation - 5. I faced this situation many times in the interviews. I'm happy this going to improve my communication.

[@servillanonaoe9089]

Absolutely,you must know how to answer professionally if someone asked you a favor: It depends of the load of your job,therefore,answer correctly I can not make it ...

[@xiaoqingqi7310]

Thanks, Emma, the lesson is really helpful.

[@salihurafatu2433]

wow i enjoy this English practice. Thank you so much

[@juancorrea10000]

Excellent, Emma. Thank you for this lesson. You're brilliant and I'm glad you are doing well with your Spanish lessons too. There's also something I'd like to say regarding the example of situation #5 and I hope this doesn't sound impolite (yet very honest), but: when I listened to the question in that example I was just like... wt*?? Haha! I'm sure I was not the only one buy luckily you tell us how to deal with it. It's like trying to understand the slang Spanish of someone from Chile. Kind regards from Colombia.

[@renzoleturia331]

What a performance! You are a great actress!! One Oscar for you!

[@mmmEnglish_Emma]

😂😂😂 hahaha... English teachers should never be allowed to be actresses... But thanks to KZbin, it's possible!!!! Thank you for being so kind about my average performance!!

[@renzoleturia331]

@@mmmEnglish_Emma Wow! Besides of showing high skills for being actress you have also a beautiful soul! Awesome!

[@rohit09-7]

@@mmmEnglish_Emma Is there any reason why english teachers should never be allowed to be actresses ??? Btw, thank u so much for ur classes...

[@CharlesBusada]

@@rohit09-7 I'm not sure, but I can find out. :)

[@vaishnavibansal9918]

Thank you Emma these tips are very useful.

[@emileilenmann]

Thank you very much indeed, Emma. I appreciate your videos so much!!!

[@mmmEnglish_Emma]

💖💖

[@ademchebbi9471]

Thank you emma . you're terrific .l love so much the way you teach

[@ambraambrosini1117]

thank you Emma great lesson very useful!!

[@angelooliveira4399]

Hello Ema ! How are you doing ? Thanks for share with us,this important content. Let's keep learning. 😀 I saw many these mistakes during the meetings ... Take care ... from Brazil

[@joyfulparadise]

This was SOOOO helpful