BELROY HOTEL WARNING Don't Get Ripped Off & Dodgy Food

[@MarkS-ir6db]

This was like watching a soap opera, one drama after another and my eyes were glued to the screen to see how this all comes out. Sorry for your experience here, but loved watching it all go down!

[@MrStevecharm]

£102 per night for that is ridiculous good on you for fighting your corner mate

[@clairegillies7919]

Imagine being stuck in that place for a week dealing with staff who want you gone irrespective of who you are, how much you've paid and are ruining your holiday. Sod that, will share this around.

[@dcdcdc5005]

Yeah...share it around... you probably have nothing better to do...bellend....

[@joyceflowershed]

10 years ago my son and his school friends all aged 17 went to Spain for 7 days, they all met up in the one room to organise their night out, next thing a bang at the door police came in searched them and took roughly £50 off each of them. I tried to find out why and to this day it has never been clarified. They all went to Poland the following year and had a blast.

[@valeriemiller1]

I didnt get a balcony or even a window when I stayed there. As it was my first time going solo after losing my husband I didn't complain. I lived in Spain at the time and went out of season. I wouldn't stand for it now 20 years later

[@moyaterry8493]

I’d be fuming, too! Bless you. That’s just terrible customer service. Glad you stood up for yourself! Well done, Paul!

[@Dillondynasty]

3/4 bed

[@Dillondynasty]

I won’t stay here

[@Dillondynasty]

I couldn’t eat that shite

[@Dillondynasty]

Nobody shoves you anywere

[@janegriffiths568]

Fantastic review Paul. We will certainly steer clear of this hotel. Thanks for the heads up! 😊

[@burnley1966]

Not a fantastic review

[@janegriffiths568]

@@burnley1966 it was for us, and we mostly all have different views and thoughts on things. 😎

[@garyc1913]

I’m a single person and get the same treatment everywhere I go. As a single person I pay the single supplement but get the worst room in the hotels. I put up with it for a few trips then thought enough is enough, if I’m paying more than others then I want a decent room. It doesn’t always work but on some occasions I was upgraded but you do have to complain.

[@adebrade172]

They treated you like crap, shame on hotel

[@thebouncer9107]

Unfortunately this happens a lot with single travellers. They think they can just shove you anywhere. I have had recurring problems with this. Honestly, in the situation you found yourself in, I would actually have walked out and run a credit card chargeback.

[@pollatso]

Overpriced boycott it horrible staff arguing spoiling someone’s holiday.. Belroy more like delboy..

[@susanlindarice]

wow!-they picked the wrong person to mess with!

[@lorenzobianchini4415]

Always stand up for yourself and never let anyone fob you off.I would have done likewise and recommend you look up reviews in future.Again much respect😊

[@lyndaa7560]

He has no right to question your word, he’s supposed to be a “professional” & should do his best too make you feel welcomed & valued but that doesn’t happen anymore so I hope they get a drop in customers & a lot of bad reviews, I’d plaster this on every site available out there. Dreadful service by any standard & a terrible experience.xx

[@johns4875]

Thanks for the update, will steer clear of the belroy👍

[@jessiegleaves9037]

Iv been a single holiday maker and I either get stuck in the tiny rooms or not even got the hotel I booked.It puts me right off

[@richarddavies6428]

yeah you are right most people would not bother with the hassle so well done you

[@chronic2023]

Wow. HUGE difference in rooms. The first room wasn't worth £102.

[@harrylyme2913]

Belroy is off the list for my trip to Benidorm next month. Thanks for warning me.

[@Silverlady57-h2d]

I stayed at a 4* hotel Tenerife ..my room was booked as double room with garden views ..what I got was a tiny room bang next to the pool and the outside bar .. single bed no wardrobe just a clothes rail couldn’t swing a cat in bathroom and the room was so dingy I’d have had to have had the lights on day n night ... can you imagine noise all day/ night being next to pool n bar ... and food was disgusting .. I was 5 hours trying to get another room they said all hotel is booked up .eventually got a lovely room 5* I’d say but the food was still crap and the service was diabolical ....it’s put me off Tenerife altogether .....

[@GampyBamblor]

Find a hotel based on customer review not stars. Contact them email etc, book them and print it all out, make sure you can book flights too. Cut out the middle its no hassle at all

[@janetgilesrudland1028]

Aww my god what a bloody fiasco, I'm so pleased you stood your ground and finally got your room changed I can't believe he was arguing with you how unprofessional was he Ive always fancied staying there but not now no way and for £12 what a bloody joke and you could have ended up with food poisoning ❤

[@rebelalliance1074]

Whenever possible, always book directly with the hotel. This way your contract is directly with the hotel and not the middle man.

[@joychaplin4110]

Rubbish hotel and rubbish customer relations. Who needs that service on holiday . Pleased you gave him hell well done you.

[@elainealexander3043]

Probably thought that as you were English you would just accept:it, the price doesn't reflect a shoebox, single bed etc. No customer care so as you said would not recommend as they seem to be money grabbing. No food hygiene absolutely disgusting.

[@HJL0606]

I’m a vegetarian and cross contamination of utensils really bothers me. You would not believe what a pain in the backside people make you feel if you complain.

[@pauloates5972]

Hope your next hotel is better and your blood pressure is lower. You was right to stand up to these hotels . In the the past I've not read reviews until it was to late, now I always check reviews on hotels,restaurants and then decide. I find your reviews very honest.

[@chrissyschannel8589]

Thankyou good job we have people like you that can warn us ,but not fair on you when given the wrong room, and to top it all contaminate the food glad you didn’t have it going to be a lot of poorly people who don’t see that.The standard room wasn’t much better great video 👍💙

[@juliemcgarty4764]

Oh dear wot a disaster I hate rude staff as well they need training in customer service I no all about giving the best customer service in my previous job I would not stay there you dealt with it it brilliantly well done paul

[@1lindasimpson]

Terrible ,,! Thanks for the review Paul glad you told em x awful place everyone should know about this hotel x

[@forevertrue6143]

Thanks for letting us all know, i'll definitely be avoiding this hotel

[@soundman601]

Wow. What an experience. Imagine if you'd gone there for a relaxing holiday and suffered that from the start. At that price too. They should rename it to the Anxiety Hotel.

[@francislaverty9262]

How shocking....have passed the Belroy on my walks into the old town and thought it might be somewhere to try but based on this review, I will give it a wide berth. The Sol Pelicanos has some issues with the lifts and the soap/shampoo dispensers are not always topped up (I bring my own anyway) but as it is classed as a 3 star I would have expected significantly worse conditions than you had at the Belroy. Many thanks for this valuable insight

[@emmaoaks6189]

Omg thanks so much for this review, I will definitely avoid this place. Shocking

[@tommcm4313]

So glad I saw this video thank you...

[@hazels27]

It has been mentioned already that the booking form should be more specific. Personally I would not be wasting my breath with the receptionist, I would insist on speaking with the Manager. If he was the Manager best to arrange a refund from the booking agency and walk out. I’ve had issues sometimes with rooms that I have been given as a solo traveller, and mostly it gets resolved for a better room if hotel not full. His attitude was disgusting.

[@stephencollier453]

Shocking to say the least - especially the food situation. Well done Paul for getting the matter put to right. If you don't mind me saying a well presented and informative video which would put off many people from booking it.

[@keithcallaghan5967]

Good on you M8 for sticking to your guns and for the honest review , to think that some people might of booked there annual holiday there to be treated like that is astounding , keep up the good work I love your review always honest opinions 👍

[@ItchyBum-n6z]

A couple of problems here which I have experienced and heard from others. The booking agents we use, some of them don’t pay the hotels until way after you stayed, some say to hotels after you book your double room we are not paying that for the room and try to get price down. Also booking agents buy rooms off other booking agents that have booked and bought rooms in blocks with conditions that your agent hasn’t checked. Also the last thing to add is that some in Spain hate the British for whatever reasons and that can get in the way of things.

[@marccrofts2547]

Hi Paul sorry to hear of your experience at the Belroy Hotel, it's shocking that they put you in a room you never booked and then try to charge you extra for that room. That single room isn't worth anything close to 100 Euros in my mind. I have stayed in this Hotel last year and can only say positive things about it. The receptionist was way out of order. I only wished you could have had the same experience we had. After watching your blog today I will not be going back there again.

[@stephenskorupa8983]

I have only just started to watch your channel and really like your content.I am glad you stood up to the hotel....often my experience is that us Brits are fobbed off in Spain.

[@sheilagarrido8204]

QUE POCILGA!!!!!! QUE HORROR DE RECEPCION!!!!! HAY MUCHA COMPETICION POR HAY EN BENIDORM. ESPERO QUE KZbin SIRVE PARA QUE TODO MUNDO EVITE ESTE HOTEL EN EL FUTURO APARTIR DE AHORA Y QUE SE QUEDAN SIN NEGOCIO Y ESTOS EMPLEADOS IMPRESENTABLES SE ENCUENTRAN EN EL PARO.

[@wecandothiswarriors]

I have been lucky enough to travel to some parts of the world and I can tell you I’ve had some dodgy dealings 🤣., Glad it was sorted and you stood your ground

[@amandahall7565]

Thank you Paul I’ll be staying well clear of this hotel , so sorry you had a awful experience!! keep up the good work 😊

[@JamesofQPR]

You made a good point.Thanks fo r the heads up about this hotel.Good luck to you!Could i t ha ve been the fault of th bokinfg company by bookinh the wring hotel room for you??? Just asking theq question og course it's no excuse th reception ist being rode to you og course.

[@whoknowswhere]

The booking agency confirmed the room with the receptionist and he still argued with them and they made the booking

[@CupidStunt72]

Hi mate, great video ! Can i recommend a hotel in Majorca i stayed at in May ?

[@whoknowswhere]

Ok

[@CupidStunt72]

@@whoknowswhere it's called BQ Belvedere in Cala Major, Majorca. Deffo worth a look at, we all loved it ! Loving you videos today, I'm on my 3rd one

[@kaitleenable]

What a prat ! Glad you've put this on here Paul, what awful staff ! hope you found a better hotel. As for the cross contamination, food poisoning outbreak inevitable!

[@wakeywarrior]

In fairness was it the agency who didn’t book the correct room (as they claim) or the agency? If it’s the agency it is not the hotel’s fault. Have you clarified with the agency?

[@whoknowswhere]

The hotel for some went through a Spanish travel agency as a third party not surprised things go wrong, either way there no excuse for the way they treat people this had nothing to do with me, it should be between the agencies and the hotel once you have booked

[@melaniesmith41]

Disgraceful service from a four star hotel . I will never stay there . Good for you , for standing up to them .

[@mickgrouve4538]

Just now watching this due to the earlier hotel .another one off the list thanks

[@DoloresOHalloran]

Thank you so much for sharing your experience it seems a dreadful hotel you were great to stand your ground More people should do the same with bad experiences with bad hotels

[@RobinMillar-yd8ss]

Good for you Paul for speaking up as you say a bad attitude from that person and yes it's just a shoe box hope you got sorted out

[@philgreen815]

You have been ripped off. But I wouldn't go to Benidorm all expenses paid for free, and even if they paid me.

[@gaylegrenfell8625]

Thank you so much for this video. We were going to book 3 weeks here all 110 of us for next year. We were going to book it this Saturday. What a bullet we have missed. Thank you so much.

[@HektorBandimar]

Shysters ! Thanks for exposing those people.

[@naughtyFox_27R]

I am appalled about the total lack of understanding and customer service that you received. I felt like sending this review to the CEO of the hotel group but finding out who is actually responsible is a nightmare in itself. Well done Paul for persevering with your complaint.

[@stephen10295]

This really isn't good, 4****, bless ya. You tell them my friend.

[@kevinmott6205]

May be the receptionist/ manager is on the take. His little scam on the side. €12 For each booking. Most would not bother. You did however and quite rightly so. Great vlog keep on with your quality content love it. I do think the hotel should be reported for food hygiene breaches. Disgraceful actions. It could result in serious injury and upset.

[@juliepownall1063]

Hi paul horrendous service 1st room looked like a hostel lve never been in one by the way never cross contaminate utensils always use separate ones for cooked meat raw meat etc thanks for your honest reviews

[@_Tony.Montana]

I heard stories about that type of problem with theSpanish hotels, one of which was on the Island of tenerife where the hotel reception demanded an additional €18 per day for the drink of water or any drink at the restaurant after booking 7 day stay with food included. somehow, during the booking, the hotel web page failed to mention that information (the food is included but not the water) to the prospective customer. The hotel also had no refund policy after the booking.

[@rickh7553]

Wow what a nightmare Paul. Something you don't need and should not have to experience a very disappointing hotel all round it seems. Thanks for the heads up.

[@bestirishmusic5375]

Sorry to have to disagree with you Paul.You say that you booked a twin or double room with balcony half board for one person. Your voucher states your booking is for a standard room with half board for 1 person. Your voucher shown at 11.36 on your video does not state twin or double room with balcony.It states a standard room for 1 person. Standard rooms are the cheapest room category in most hotels, and in many hotels in Spain sandard rooms for 1 person do not have a balcony. The receptionist gave you the correct category room that was shown on your voucher. Wherever the mistake was made it wasn't the receptionist's fault. Perhaps booking sites should make it clear when a person is booking a room in a sun destination whether the room has a balcony or not. Keep up the great videos.

[@whoknowswhere]

I'm sorry but your making comments on something you know nothing about whether the voucher states standard room for 1 person like all my hotel vouchers state you don't know what that voucher means unless you work for that travel agent and can confirm that the voucher is wrong, as I said in the video the travel agent confirmed that I had booked a double room with balcony so end of, I know what I booked and paid for which was confirmed by the the relevant people involved. they were trying to pull a fast one again confirmed by previous reviews left on Tripadvisor they seem to make a habit of trying to charge more once the client arrives

[@alexspearing3191]

He showed the confirmation at the beginning. Standard double or twin with terrace 🧐

[@vc4154]

Was going to stay here, now we are going somewhere else. Thanks for the heads up.

[@Mersthamgal1]

Thanks for the warning. We use Don Pancho or for cheaper break Madeira Centro. Both very good.❤

[@ScotsmaninTenerife]

Shocking ! They were defo at it and all the hassle over such a small amount they made a big mistake here !

[@untamedtiger657]

This is why I love your channel paul your such a genuine honest beautiful person ❤❤

[@TheRobAllen77]

Utterly incredible. And thanks for the warning looking at the Mrs and me hitting Benidorm so will definitely avoid that place!

[@JBMtravels]

Room looks a bit sad and but like a dumb but great review, keep up the great video 👍 I'm glad you complained but they ripped the agancy and the guy should be sacked as he is rude from what I heard! Paul due to this I won't be staying here no matter what. Chef should be sacked as well sadly.

[@lorenzobianchini4415]

That is bloody awful.Much respect to you.

[@laurameers4348]

Bloody Hell, was thinking off going there October. Not a chance now. We'll done you and thank you for what you do in these blogs. Xx

[@Walesktf]

Well done, on showing these muppets up!

[@barrysteven5964]

I never use booking agents. I always book directly with the hotel.

[@chrisbamborough222]

Hi I have always been ok with bookings but can you tell me do direct bookings get a better price than agents .

[@Diane-ft5zj]

The guy in reception needs to do a course on customer relations, the hotel should sack him but they wont as he is saving them money by swapping rooms.

[@MikeDunn-d3i]

Thanks for posting,£102 simply awful.I wouldn't have it for free.

[@heavyballesteros]

Which UK travel agency did you book with?

[@whoknowswhere]

Its mentioned in the live video

[@heavyballesteros]

@@whoknowswhere I'm not that interested.

[@tonyb9185]

I won't stay in the Bellend I will just book my mother-in-law in 😂😂😂

[@thomashaslam5312]

Ha,ha,ha , mother in law's getting the bell end,🤣😂

[@estelleemms2370]

It's similar to our experience at the Brisas Xmas eve. Spanish owned and the rudest staff I've ever come across. Absolutely ruined our Xmas. I'll never stay at brisas never again. I received compensation from the airline but no amount could make up for staff who just had no customer care training. Thanks for highlighting the bad staff at the Belroy. I'll give that a very wide berth

[@AnnBlabd]

THANKS SO MUCH PAUL.😊

[@ajayjackson7727]

Totally agree, that is defo cross contamination with the steak and the fish, I just found your channel so can;t wait to watch the rest of your content, great review and that was a much better room than that capsule you were given, i would never stay at this hotel, not after hearing about your convo with the rude hotel person, in hospitality customer service is everything 👍

[@lindakearns3565]

Feel so sorry for you Paul u always try to be so honest and do amazing videos on ur hotel reviews xxxxxx❤❤

[@austinb3257]

I mean even that single room was max 3 star at best. Hate places that don’t even hang a picture or painting on the wall.

[@paulinefraser4097]

Wow 😯 so sorry you had to go through that what a ordeal, shocking and obviously that reception person had absolutely no customer service skills I would have asked for a manager but definitely it’s a hotel to avoid!!! Thanks for keeping us in the know Paul and take care, until next time Pauline from Blackpool living in Canada 🍁

[@VooDooMaGicMan81]

I can tell you from previously working as a chef for 3.5 years (including in a Hilton branch) .. you'd probably never eat food from a hotel or restaurant again if you knew some of the things that go on. The fish/steak 'contamination' issue would seem completely insignificant 😂 You're right about the main issue of course.

[@simone9673]

Damn proud of you Paul! Would love for you to fight my corner, any day of the week and twice on Sundays! Sorry you had to experience this absolute c**p!!

[@robertwalker1742]

Lots of Spanish just treat Brits like the golden goose, but now there is so much choice we can go elsewhere.

[@sharonbrown9184]

Won’t be booking there for sure and thank you for the uodate on this Paul x

[@feeltheforce10]

Damn cheek - badly managed hotel.The word is out now so hope people do not book at this hotel.They need to learn some customer service.Well done for not backing down.Yes the chef should use a separate utensil for the fish and one for the meat.A hotel to avoid - good honest review Paul.

[@BrianMurfitt]

I always have found with Spanish hotels, their reception and staff are arrogant and surly and will do their utmost to fob you off. You really have to double check before booking and sometimes it's pot luck with each hotel and they have very poor hygiene standards. And as for the food, Comida Espanola muy horrible! 🇪🇸 😵

[@wecandothiswarriors]

Just looked at reviews but cannot find the ones you uploaded. Please can you oat a link . The reviews say wonderful!

[@whoknowswhere]

the reviews are at the end of this video, on tripadvisor scroll down to terrible www.tripadvisor.com/Hotel_Review-g187525-d508229-Reviews-Belroy-Benidorm_Costa_Blanca_Province_of_Alicante_Valencian_Community.html

[@martingriffiths5986]

Wow. Grim Paul. We were considering this hotel for October. Naaaaa. Nice one 👍

[@James-wp3jq]

Did you stay the night or walk out ?

[@whoknowswhere]

I stayed in the room I should have got in the 1st place

[@James-wp3jq]

I bet you didn't stay for breakfast ! Hope they see the KZbin video and sack that guy or have some major staff training. Best of luck in the next one , it can't be any worse !

[@terryryan518]

Spain is getting worse for British holiday makers. But we are not all drunken yobs. A small minority, We are now thinking about seriously giving it a miss. Shame as we have met many nice Spanish folk..

[@TheyfoundRickGrimes]

Oh dear - the food situation would ve been the last straw for me! That’s gross 🤢 well done keeping so calm! 👏🏻

[@HS-bk5tj]

Short cuts, need new management

[@brianman6788]

Hi Paul great video despite your unpleasant experience of this hotel. Attitude of the staff absolutely disgusting&deliberately given a smaller room when booked a double room plus food as bad as the staff. I’ve shared your video with my family hope next hotel is a better experience for you👍

[@ShanePalmer-yo4og]

Does your written confirmation actually state a "Double or Twin" bedded room? As the part you have shown only states a "Standard Room" for 1 Adult. That could actually mean just a single bed for 1 person. I'm not trying to be devils advocate but unless your confirmation clearly states that you have booked a Double or Twin room with Balcony, then actually, you may well have been given what your booking agency have booked for you. I'd also think that it might be an issue with the booking agent, as from from I could gather, they paid over an extra charge to get you the room you believed you had booked. I know many agencies who would certainly not pay an extra charge if they knew they had booked correctly. It does rather look to me as if your booking agency have made an error. However, if you have, in writing, a confirmation that clearly states that you had booked a Double or Twin room with balcony then there's no question about it. I'm assuming that you booked with an ABTA agency? Legally the contract for the booking of the room is between the agency and the hotel, so you are right in assuming that it's not your place to have to deal with it on the spot. But, your complaint to the hotel ought to have been dealt with more politely. It does not sound a great place. On the basis that the booking agency is at fault, and it really does look like that to me. The you can make a claim for distress (in that I mean the fact that things did not run smoothly and you wasted your own time having to deal with the issue) against the agency and have ABTA to fall back on. If it was a package booking, including a flight, then you'd have both ABTA and ATOL to fall back on. (It's illegal to sell a package including a flight without being a member of ATOL here in the UK. Being a member of ABTA is optional, although advised. Perhaps I should have mentioned at the start, I used to own a British based Travel Company.

[@johnhigham6525]

Well this has now been posted on my Benidorm group 👍

[@paulsomers9442]

The agent confirmation is very vague and doesn't clearly say a double/twin room so despite what the agent said the booking with the hotel may have been a single. Having said that it was daft of the check-in staff not to waive the small difference and just move you straightaway when you raised the issue

[@whoknowswhere]

Check out the follow up video were I show the booking

[@kippo2]

If you ask for a Manager such cases are normally fixed 9 of 10 times.

[@katetyke]

Oh dear Paul 😫 Shocking and truly awful receptionist behaviour 😡 Good for you standing your ground to the arrogant 🤡 and giving us an honest review. The first room was very small ☹️ The room you did eventually get after being ripped off looked good with the balcony but what an unnecessary palaver. I agree with you about the steak and fish cross contamination 🤢 It is a stay well clear hotel. Onwards and upwards for your other travels. Take care x

[@angusmorrison3293]

Their loss, that will be an expensive £12 for them. Don't know why one of these hotel's don't gear up for single people, sure there's a market for travellers looking for decent accommodation. Better luck on the next one👍