Beoplay E8 Sport - Setup - Bluetooth sports earphones | Bang & Olufsen

[@unholy1982]

Now makes my left earbud to work independently to use a battery evenly in pattern right, left, right, left… I don’t accept that’s left bud must connect with right one in order to work! Please help to make them working independently or make possibility to swap left is right and right is left (yeah right)… Thanks!

[@valentinot4963]

Got the On Edition, love it !

[@krishamulchandani6235]

Hi, just wanted to know if y'all are launching new headphones anytime soon. Was looking into buying a new pair!

[@bangolufsen]

Hi Krisha, Thank you for reaching out and for your interest in buying one of our headphones. At the moment we don't have any information about possible upcoming products available. We recommend you to follow us on your favourite social media channels to stay tuned. Alternatively, you can also sign up to our newsletter to receive exclusive, offers and personalized product news: www.bang-olufsen.com/en/newsletter. Feel free to reach out to our support team anytime, should you have any questions: www.bang-olufsen.com/en/contact. Regards, Bang & Olufsen Support

[@krishamulchandani6235]

@@bangolufsen thank you so much!

[@Loza_Szydercow]

Is it possible to switch off the earphones after using just by taping ? I mean not by putting into the charging case or putting away for 15 minutes? Regards

[@bangolufsen]

Hi Loza! We recommend you to always store your E8 Sport in the charging case when you are not using them. This is also the best method to turn them off as there is no option to turn them off via the touch controls. Feel free to reach out to our support team anytime should you have any questions: www.bang-olufsen.com/en/contact. Regards, Bang & Olufsen Support

[@akintherealtor]

got the Beo8 sport on edition but the right headphone will not connect i see 2 beo devices le-e8 sport and le-e8 sport_L the one with the L can connect and works but i cannot connect to the right

[@bangolufsen]

Hi Akin, We are sorry that you are having difficulties connecting both earbuds with your mobile device. Please make sure to follow the procedure explained in this link: bang-olufsen.zendesk.com/hc/en-us/articles/360044660971-Pairing-the-left-and-right-earphone. Should the issue persist, please don't hesitate to reach out to our support directly: www.bang-olufsen.com/en/contact. Our team will be more than happy to help you find a solution. Regards, Bang & Olufsen Support

[@EliteArango]

If the charging box is flashing green, with the headphones inside it, does it mean that both the headphones and the box are 100% charged? It must be said that the box flashes green while it is still connected to the charging cable

[@bangolufsen]

Hi there, we will be happy to answer your question regarding the LED light on your charging case. When the LED light flashes green while the charging case is connected to a charger and both earphones are inside, the earbuds are fully charged but the charging case is still being charged. Once the LED turned solid green, both earphones and charging case are fully charged. You can find more details here: support.bang-olufsen.com/hc/en-us/articles/360044268712-What-does-the-light-indicator-light-on-the-Beoplay-E8-Sport-charging-case-mean- Hope this helps. Let us know if you need anything else. Kind regards, Bang & Olufsen Customer Care

[@EliteArango]

@@bangolufsen Thanks for answering!

[@bangolufsen]

@@EliteArango You are welcome. Feel free to reach out anytime if you have any other questions or concerns. We are here to help.

[@klsrecords]

I can't get the right side to respoto any troubleshoot....please help. Also the app will not detect... I was able to get the left side to work which shows up as E8 _L nothing for right side

[@bangolufsen]

Hi there, we are sorry that you are having issues with the right earbud and will be happy to help you. To best assist you, please reach out to us via support.bang-olufsen.com/hc/en-us with further details such as the serial number of your device. Kind regards, Bang & Olufsen Customer Care

[@klsrecords]

@bangolufsen I wish went thru customer service and support ...bought the 3 years ago....with 3 other b&o products and happened to save these. Well I opened them 2 weeks ago and R is out. Just crazy I couldn't even pay for a repair. So they are trash now. I was a constant consuming ambassador for the brand and will now never purchase again

[@klsrecords]

@@bangolufsen is my reply showing up?

[@klsrecords]

@bangolufsen support won't help. Bought 3 products even though I just pulled these out of my safe unwrapped from the plastic they didn't work....no support they are trash....no longer a supporter or consumer or ambassador for the brand. Not even a option to to pay for fix on a 400$ product?!?! Trash brand.

[@dylanmiddleton]

My right ear bud doesn’t work, customer support gave me a couple of things to do but they’d only email me the instructions. Turns out they’re a complete waste of money.

[@Shadow-is8xn]

help me there used to work my both right and left earphones when i bought i remembered that the left works but not the right after used for couple of weeks both of them work now right beoplay work but not the left what should i do

[@bangolufsen]

Hi Fu Jia, We are sorry to hear that you are experiencing these issues. Please make sure to follow the steps of this link to ensure that the left and right earbud are connected with each other: bang-olufsen.zendesk.com/hc/en-us/articles/360044660971. Should you need further assistance, please feel free to reach out to us any time at: www.bang-olufsen.com/en/contact. Regards, Bang & Olufsen Support

[@thorjarlberglund997]

They do not connect via app. However from the "innstillinger" meny from my applephone.. No sound configuration tho

[@bangolufsen]

Hi Thor! Thanks for reaching out. We are sorry that you are experiencing difficulties connecting your Beoplay E8 Sport with the Bang & Olufsen app. To help you resolve this, please make sure that you have the latest version of the Bang & Olufsen app installed. Also ensure that you have a Bluetooth connection established between your earphones and mobile phone before opening the app and trying to connect your Beoplay E8 Sport. Should the issue persist, please feel free to reach out via support.bang-olufsen.com/hc/en-us, so we can further look into it. Regards, Bang & Olufsen Support

[@martaorlowska109]

Hi I have a problem cause my left earbud is not getting charged, while right one is fully charged. What should i do?

[@bangolufsen]

Hi Marta, please reach out to us here: support.bang-olufsen.com/hc/en-us and we will help you out as soon as possible.

[@davidlafleur2934]

Nice generic ass response from the company charging $400+ for subpar garbage.

[@amosnoel1633]

I don't know why but mine turned to surrounding noises, and suddenly whatever I am listening would turned into noises around me...any suggestion would be highly appreciated. Thank you

[@bangolufsen]

Hi Amos, We are sorry to read that your earphones are letting only the surrounding noises in. We will gladly advice in any way we can. It is possible that the transparency mode has been activated, which enables the microphones to "let the surroundings in". If disabling it by tapping the left earbud once doesn't help, please contact us with the details of your setup via www.bang-olufsen.com/en/support/beoplay-contact, we will be more than happy to assist you with this. Regards, Bang & Olufsen Customer Care

[@amosnoel1633]

Thank you, would try and revert accordingly. Thank you for your prompt response, highly appreciated!

[@Loza_Szydercow]

What type of Comply foams was attached to the set?

[@bangolufsen]

Hi Loża, Thank you for reaching out. In the video above, COMPLY™ Sport 200 tips in medium size are shown. These are included in the box. We hope this helps. Let us know if you need anything else. Regards, Bang & Olufsen Support

[@hado6416]

I have a problem - my left and right earpod don't conntect with each other. What now?

[@bangolufsen]

Hi there! Thanks for reaching out. We are sorry to hear that you are having issues with the connection between your earbuds. It is possible that the left earbud lost connection to the right one. Please follow the steps here to pair them again: support.bang-olufsen.com/hc/en-us/articles/360045122451-I-cannot-enable-Bluetooth-pairing-mode-on-my-Beoplay-E8-Sport-What-can-I-do- Should the issue persist or should you need further assistance, please don't hesitate to reach out to us: support.bang-olufsen.com/hc/en-us Regards, Bang & Olufsen Support

[@hado6416]

@@bangolufsen after I tried several times it worked again in the end ^^

[@davidlafleur2934]

I would highly recommend that anyone considering high end earphones or headphones look at just about any other brand out there. I have both the E8 and H9. The E8 worked for literally one day and I have spent over a month trying to get a response from the company. Wasted $400. The H9 is mediocre at best. They get deafening feedback whenever anything comes close to the outside of the cone and the volume is way lower than my beats or even cheap skull candy headphones. I figured I would be getting a premium product based on the price and I was wrong. Buyer beware!

[@patrickhatas3868]

exactly. total shit product. Used it just one day, couldn't pair them with phone. After one month of waranty repair got them back, used it one week. it doesn't work again. Never seen shit like that

[@luxuryinair726]

B&O products are good but after sales service is very poor. Since 5 months I have been following up with B&O to repair my device which is under warranty but so far they haven’t provided any solution and from last 25 days they are ignoring my emails. Think before you buy their expensive products.

[@bangolufsen]

Hi there, We are sorry to hear that you have had these issues. This is not the experience we wish you to have. Please kindly reach out to our support team once again so our team can follow-up on your case. Regards, Bang & Olufsen Support

[@luxuryinair726]

Bang & Olufsen Please be informed that I am following up with B&O support team since 5 Months and several emails were sent during this period. You can note the request number 201676 & 241359 and let the support team track and respond to the request and I am sure they will be able to see several emails which I sent to them.

[@bangolufsen]

Hi again, Thank you for sharing your ticket number with us. Your case is currently under review. Our email support team will be reaching out to you once further information is available. Our apologiese for any inconveniences this might have caused you. Regards, Bang & Olufsen Support

[@luxuryinair726]

Bang & Olufsen I have sent 2 emails after your comment which are yet to be responded. I am really not happy with B&O support service. You guys have wasted my 5 months to repair my device which under warranty.

[@otoko7306]

@@luxuryinair726 any updates? Did they fix it? I’m considering buying a pair, but the after sale service is just as important

[@1ghostneo]

hi martin my name tunc l have send facebook and instagram many msg but not answer l need help to Beoplay E8 2.0 PLEASE ANSWER

[@bangolufsen]

Hi Tunc, We are sorry to hear that you are experiencing issues with your E8 2.0. We can see that you have indeed contacted us through email, our team has now replied. Please share any relevant information with us through the email chain, and our team will make sure you get the assistance you need. Regards, Bang & Olufsen Support

[@ziakingsman]

I am the first

[@milo_van]

first what

[@aleddavies680]

These earphones are a pile of rubbish! I have connectivity problems with every device! I am going back to BOSE.

[@bangolufsen]

Hi Aled, We are sorry to hear that you are having connection with your Beoplay E8 Sport and would be happy to assist you in resolving these issues. Please reach out to us via www.bang-olufsen.com/en/support/contact, so that we may look into this for you. Kind regards, Bang & Olufsen Customer Care

[@THEGOODDRAIN]

Son horribles!!!! Dificultad para enlazar,dificultad para escuchar,dificultad cuando están separados más de 14 cm uno del otro,si no tienes el auricular derecho no se escucha el izquierdo,problemas desde el segundo mes,el auricular derecho no se escucha. Muy mal no malgasteis vuestro dinero. Hablan mucho el servicio técnico pero no solucionan nada

[@bangolufsen]

Hi Manuel, our apologies for replying in English. We are sorry you are having issues with your earphones and are not satisfied with the support received. Feel free to reach out to us anytime, so we can assist you further. You can reach us here: support.bang-olufsen.com/hc/es Kind regards, Bang & Olufsen Customer Care