Beoplay H9i - First time set up

Find out how to set up your Beoplay H9i for the first time.
The Beoplay H9i has been replaced by the newer H9 3rd gen.
ANC headphones with long battery life
Read more about the newer H9 3rd gen here:
www.bang-olufs...
Comfortable Active Noise Cancelling over-ear headphones with touch interface and up to 25 hours of playtime.
"Refinements in comfort, battery life, and Google Assistant integration coupled with solid active noise cancellation make Bang and Olufsen's flagship headphones among the top choices" - Tech Hive
Advanced Active Noise Cancelling, 25 hours of playtime and voice assistant*
The over-ear headphones deliver Bang & Olufsen Signature Sound with advanced ANC. The acoustics are expertly tuned by our sound engineers to deliver rich and powerful listening experiences. Transparency Mode lets you hear your surroundings, when you need to for 25 hours of playtime. This time with a dedicated button for voice assistant. This feature lets you manage your life on the go. Simply press and hold the dedicated voice button and your assistant is ready for you.
SOUND
Advanced Active Noise Cancellation
The over-ear headphones deliver Bang & Olufsen Signature Sound with advanced ANC. The acoustics are expertly tuned by our sound engineers to deliver rich and powerful listening experiences. Transparency Mode lets you hear your surroundings, when you need to. A new bass port brings even deeper bass performance.
DESIGN
Our most luxurious headphones
The elegant over-ear cushions wrap your ears in soft lambskin and adaptive memory foam for an ultra comfortable fit, even during extended use. Polished, anodised aluminium and genuine cowhide leather complete our most luxurious design yet.
BATTERY
More hours of playback
Enjoy up to 25 hours of wireless playtime with ANC and voice assistant. For those longer journeys on the road, you can also simply attach the audio cord to keep the music playing.
00:00 First time setup
00:37 Touch controls and Bluetooth pairing
01:46 Playtime and charging
02:07 Turn on/off and wired connection
02:34 Replacing the battery

[@FantasticMrBenz]

Bang and olufsen is my favourite project

[@marcx4157]

Selling these, watched this video to see where I was going wrong with the touch controls but I was doing everything right, the touch controls are just shit. BUTTONS WORK.

[@ivanchunghk]

Great design!

[@realemmcee]

I've just got a pair of these and the sound is fantastic, but the volume control is a struggle. I followed the instructions in the booklet and on the video but the volume doesn't change. It's very frustrating.

[@cheahbuilttech2574]

3:02 3:03

[@JavierMartinez-rw8hc]

My headphones dont want to turn on and they are not charging also and i mailed to support and all i got was "would you like to rate the product"

[@bangolufsen]

Hi Javier, We're sorry to hear about your experience with your headphones. Please reply to the email you received requesting more details, or get in contact with us through any of our public channels (Facebook, Twitter, Instagram) and we can review your case for you. Thanks! Regards, Bang & Olufsen Support

[@romanvelitskiy7702]

Hi! I'm having the same problem here with my H9 3gen. Did the support solve it for you?

[@mohamadumarabdillah192]

Hi B&O... Which is better between H9i and beoplay e8 2.0 ?? I need good noise isolation... And is wire headphone better than wireless earbuds?.. Hmmm i'm confused about that🤔... Anyway i love design both of them 😊

[@bangolufsen]

Hi Umar, This will come down to personal preference. It is really difficult to compare the two as their designs are completely different. H9i has ANC capabilities and can also be used wired which, in general, can provide a better sound quality. This may be a better option for you. If you have additional questions, please feel free to contact us anytime at bogo.custhelp.com/app/ask. Regards, Bang & Olufsen Support

[@1985moonraker]

I have used the H9i's for about 6 months after upgrading from the h6's and have just purchased the h8 3rd gen. The h8 are incredible with the comply foam buds but for me I'd plug my H9i straight into my receiver for home listening. The initial setup on the h8 can be a pain but once they are updated and setup they are worth the wait. A wired connection is always better but take the time to correctly setup your h8's and you should have no issues

[@thiago.fonseca]

Well, has been 3y from you comment, you probably picked one. I will leave my experience anyways... I have these 2 and for me, H9i is the best. E8 keeps pulling out of my ears, the foam buds keeps tearing and I didn't figure out if this happens in my ear or in the charge case. E8 sounds amazing, but the isolation is better with H9i, too. In the end of the day, E8 is an amazing option, and I agree with the official profile comment, its a personal preference... These are mine. I'm curious about your choice and how satisfied are you with.

[@mrlessy]

Is anyone else having issues with opening the battery compartment?

[@bangolufsen]

Hi Kevin, We are sorry to hear that you are experiencing issues opening the battery compartment of your Beoplay H9i. Please find instructions on how to open the battery compartment here: support.bang-olufsen.com/hc/en-us/articles/360038947711-How-do-I-exchange-the-Beoplay-H9i-battery- Should the issue persist, please feel free to reach out to us. You can find our contact details by opening the link above and scrolling down to the bottom of the page. Regards, Bang & Olufsen Support

[@Kratos_dev]

Having confusion between buying h8i or h9i. Pls b&o team help me decide

[@mattn8661]

How do I pair my H9i with a bluetooth turntable? I've tried the regular pairing method but it doesn't work. It keeps flashing blue. Other devices are pairing with the turntable but the H9i doens't

[@bangolufsen]

Hi Matt, We are sorry to hear that you are having issues connecting your headphones with your turntable. Firstly, please make sure that your Beoplay H9i has the latest software version installed. Ensure that your turntable is open for Bluetooth before bringing your Beoplay H9i into Bluetooth pairing mode. Should the issue persist, please reach out to our support with the specification of your turntable and serial number of your Beoplay H9i: support.bang-olufsen.com/hc/en-us Our team will be gladly further look into this. Regards, Bang & Olufsen Support

[@zayinrodriguez4404]

Hello, how do I prevent other people from hijacking my headphones?

[@bangolufsen]

Hi Zayin, Normally, your headphones should not connect with other devices unless they are put in pairing mode and paired at least once with said device. If you have any issue with this, we strongly recommend resetting the H9i to factory setting by holding the switch in the top position until it flashes red. All previous connections will be deleted, and you can then safely re-pair your headphones with your phone. Feel free to contact us directly for more assistance: www.bang-olufsen.com/en/support/contact Regards, Bang & Olufsen Support

[@DonJohn87_YT]

So I've been using this for a while on my phone, after struggling to get it to connect to the phone. Now I tried to connect it to another device, but when I stop holding the button on the BT position it immediately exit the pairing mode. The headphone also don't power down like 1/5 of the time when I tell it to and have to do it again to actual power down. The proximity sensor just don't work like it's supposed to, and yes I've read up on how you're supposed to use it. Also sometimes the headphone turn on and off ambient mode etc without my hands or anything else being remotely near the touch panel. To summarize this headphone sounds good, but it's the most expensive and buggy garbage I've ever used.

[@bangolufsen]

Hello DonJohn8, We are sorry to hear that you are experiencing these issues with your Beoplay H9i. Please be invited to reach out to our support: support.bang-olufsen.com/hc/en-us. Our team will be more than happy to assist you. Regards, Bang & Olufsen Support

[@sturestahle4394]

Worst piece of shit I ever bought. My third pair just broke down! I am repeatedly sending them in and getting them replaced by new sets and they last only for 12-14 months . Sending them in for service/replacement is insanely complicated. Some information from a very dissatisfied Swede

[@bangolufsen]

@@sturestahle4394 Hi there, We are truly sorry to hear that you have had this experience. Please be invited to reach out to our support directly: support.bang-olufsen.com/hc/en-us Our team will be more than happy to further look into this. Regards, Bang & Olufsen Support

[@chrisminhnhat]

Impossible to open battery compartment on Beoplay 9i Remowa. Turning counterclockwise wearing rubber gloves don't work at all. Anyone experiencing this ?

[@bangolufsen]

Hi Chris, we are sorry that you are experiencing issues opening the battery compartment of your Beoplay H9i RIMOWA edition. We will be happy to help. Please follow the instructions you can find here: support.bang-olufsen.com/hc/en-us/articles/360038947711-How-do-I-exchange-the-Beoplay-H9i-battery- Should the issue persist, please reach out to us here: support.bang-olufsen.com/hc/en-us Kind regards, Bang & Olufsen Customer Care

[@chrisminhnhat]

@@bangolufsen I have tried for 1 hour and failed to open. I think I have to go back to B&O Paris for assistance ?

[@bangolufsen]

@@chrisminhnhat Hi again, We're sorry to hear you are still unable to open the battery compartment, and we'll do our best to help. We can recommend contacting your nearest B&O retailer for assistance with this, as they would be able to inspect the headphones hands-on. You can find your nearest store here: stores.bang-olufsen.com/en/search. Alternatively, you are also welcome to contact us anytime via our support website here: support.bang-olufsen.com/hc/en-us. Kind regards, Bang & Olufsen Customer Care

[@bangolufsen]

@@chrisminhnhat Hi Chris! In this case, we would indeed suggest visiting one of our local stores to see if they can help you open the compartment. You can find stores in your surroundings here: www.bang-olufsen.com/en/find-store Feel free to contact us anytime, should you need further assistance. Kind regards, Bang & Olufsen Customer Care

[@hensch1974]

The feature with laying down headphones stops music is a problem laying down

[@bangolufsen]

Hi there, We are sorry to hear that the proximity sensor is not working as it should, and would be happy to assist. We would recommend the following: You can remove the headphones, turn them off, and turn on again. Wait 2 seconds and put on the headphones and check whether they work properly now to automatically pause and play music. Alternatively, restore to factory settings or remove the battery shortly. Please wait for the LED to go out, after turning the headset on and before putting them on. Doing this is essential and should resolve the issues. Turning the headphones on after setting them on the head can prevent a good calibration of the proximity sensors and cause issues of conflicting pause/play commands to the headphones, thus causing bugs at the slightest movement of the head or when trying to operate the touch plate. The proximity feature is capacitive and may periodically have difficulties measuring if mounted on your head; e.g. weather conditions and humidity may influence this functionality. Alternatively Turning the proximity sensor on or off: The proximity feature can be turned permanently off (or on) by setting the H9i into Bluetooth mode and tapping twice on right ear cup (toggle mode LED = red is off and green = on). Should this not resolve your issue please reach out to us with further details via www.bang-olufsen.com/en/support/contact, so that we may look into this for you further. Kind regards, Bang & Olufsen Customer Care

[@userx5861]

hello. is connecting the cable to the laptop the best way to charge the headphones? or should i use my phone charger?

[@bangolufsen]

Hello there, thank you for your comment and your interest in BeoPlay H9i. We would recommend you contacting our technical support to assist you further with that question. You can reach out to us through here: www.bang-olufsen.com/en/support/contact Best Regards, Bang & Olufsen Support

[@zdrada1913]

Aż

[@Yigit_Hacioglu]

Hello! H9i when i turn off it still continue to play, i guess it happend after update. Thanks.

[@bangolufsen]

Hi Yiğit, We're sorry to hear about this playback issue you're experiencing with H9i. You may try a battery reset by removing the battery then placing it back in after a few seconds. You can access the battery by twisting the aluminum cover on the Left earcup counter-clockwise. We hope this helps. You may contact us through bogo.custhelp.com/app/ask should you need further assistance. Regards, Bang & Olufsen Support

[@user-fd9me2pk1g]

Can I use ANC while I listen to music through the cable?

[@user-fd9me2pk1g]

I mean, without bluetooth connecting

[@bangolufsen]

Hi 김동현, ANC is only available while wirelessly connected to your H9i. Regards, Bang & Olufsen Support

[@thiago.fonseca]

@@bangolufsen , I use mine with ANC even when its cable connected. I just keep the headphones powered ON (obviously it consumes battery).

[@josmith7037]

Just tested these today at my local B&O store and I’m very disappointed the volume was very very low

[@bangolufsen]

Hi Jo, Thank you for your honest feedback and for trying the product out. Please note that the volume can be subjective for every user, so we encourage you to test out other units as well. We're sure you will be able to find a suitable unit that meets your needs. You can also contact us at any point if you have questions about product. Regards, Bang & Olufsen Support

[@RuGaFa]

Jo Smith maybe you forgot to turn off transparency mode?

[@thiago.fonseca]

Hey Jo. I had the same impression, until I figured out my iPhone had a decibel limiter activated one hearing health. When I disabled this function, the should became great!

[@gf7392]

Yeah aggred, just got a pair and was surprised just how low it is :/

[@pegasisilver6249]

Theese are the worst ever. Total crap. No proper setup and stops everytime the wind blows. Terrible is the name you are looking for.

[@fredbosch540]

ANC is Shit! i have the Beoplay H95

[@bangolufsen]

Hi Fred, We are sorry to hear that you feel this way. Please be invited to reach out to our support directly with further details: support.bang-olufsen.com/hc/en-us Our team will gladly assist you further. Regards, Bang & Olufsen Support