Beosound 9000 "CD Pause" error, laser repair and maintenance tutorial - Bang & Olufsen

This is the tool I use: amzn.to/3sEKtHM
Please subscribe! Today i'm fixing my Beosound 9000 MkIII that wasn't loading CDs anymore. The CD mechanism would stop over the CD, try to load it, start clicking and then go in "Pause" mode. All MkIII were manufactured with defective laser assemblies and will fail sooner or later. This unit is 10 years old, the original 9000 was released in 1996.
To enter Test Mode click Shift 90258

[@thinkjedi]

Well, after buying a Beolink 1000 remote, I was able to get into TEST MODE, and proceed with the repair you go over in this video. Your video was extremely helpful...thanks so much! I wouldn't have tried this without your guidance. A few things to note...there is an extra screw on the CD carrier that you have to take off to get the sledge to snap out of the arm holding it onto the unit. You don't mention that you need to release the ribbon cables as you pull the sledge off the unit...there are releases on the left and right side of the cables that you need to push back to release the cable. You mention those when putting them back on later in the video. It may be obvious to you, but to those that follow directions to the letter, this could throw them. Also, I'm not sure why you took the whole back plate with the 9 screws off to do this repair. Perhaps you had other repairs to carry out on this unit that required it, but for this particular repair it isn't necessary. Just set the BS9000 into TEST MODE using the remote, press CD and then 72 to get it to release the sledge, move it by hand to somewhere convenient, then undo the bits to get the sledge off. There isn't even a need to remove that tricky center plastic thing to get the carrier off.

[@arabiamar4022]

Hi you change the laser for you beosound ?

[@thinkjedi]

@@arabiamar4022 Yes, once I was able to get into TEST MODE, I was able to proceed with changing the laser as per @GiuseppeM 's excellent tutorial.

[@vincenzodeluca5505]

@@thinkjedi hi there, how did you get the CD player into test mode.

[@rivalrepairs]

You do not need a remote you can just pull power when sledge is moving to allow it to be released.

[@thinkjedi]

@@rivalrepairs LOL, yeah I guess that would do it

[@craigstaehr3251]

Fantastic! You know what you are doing with B&O.

[@850volan]

Great tutorial! i have exact same problem with my 9000. I've been waiting for this video. Thanks!

[@GiuseppeM]

Thank you!!

[@CorentinHarbelot]

I'll have to do this soon, thank you so much!!

[@Marie579]

Really helpful video and excellent presentation.

[@GiuseppeM]

Thank you 🙏

[@jean-marieschilling5065]

Perfect, i have repair my BO 9000 with this video

[@FreddyOakes]

Awesome video! I just replaced the laser and a couple of capacitors on the IR board just last week. Unfortunately now I have an issue where when the CD spins up it wobbles. Which results in the track skipping along with a lot of noise. Any thoughts on what I might have done wrong? I've tried fiddling with the two adjustment screws for the angle of the sledge, but that has not been successful in eliminating the issue.

[@GiuseppeM]

Thank you! I think there is something that is loose and causes the unbalance, I'd take it apart again and see what's happening

[@sukosanukalovic8446]

Excellent! Did you also repair the powersupply module in the past? I have a PWR Error 20 and I Never dismantled the beosound 9000.

[@GiuseppeM]

Thank you! I haven’t this laser mechanical issue is an actual factory defect and sooner or later everyone will have to fix it.

[@ChillRabbit-hx6zn]

Hi. Your help would be much appreciated…I have a Mk2 that plays the cds but some Cds make a scrapping sound I notice there is meant to be a key that adjusts the player depending on if it’s lying down or on a wall. I don’t have this key. In the video he shows some toque screws, Will adjusting these screws stop the scrapping ?

[@chabulux]

God bless you specially for my sake.i have searched everywhere for this

[@GiuseppeM]

Thank you!

[@Madjed2024]

Amazing talent you have here I have been looking to buy a unit in full working conditions for my big Cd collections Any idea where I can buy one ? Thanks

[@leslienelwan]

Amazing tutorial, thanks for sharing! Question, how difficult is it to remove the aluminium panel to have it painted?

[@GiuseppeM]

it's not really that hard but I was wondering if you can even have it painted without taking it apart, except for the glass panel obviously.

[@leslienelwan]

@@GiuseppeM thanks Giuseppe for the reply. Which type laser did you use for mk2, CDM12.4? I would like to give it a try myself.

[@rainerstephan3412]

Hello, I have the ploblem with my IR reciever for the Beo4, it does not work and I want to repair this part for my MK I. And secondly, I have to replace my Power Supply Unit. Because the BS9000 turned on and after 1 sec turned off. Do you know, where I can get the parts that I need? I think without a remote contrill, i can´t get into the Test Mode???

[@rinahkim3005]

Thank you for the video. I have same one, Could you teach me how to clean? Thank you!!!

[@dominicfarrugia2308]

Avery this helpful video! What is the optic drive number please ? & can I ask where you bought it from? Thank you

[@Tpacle27]

thank you for a video .could you tell me where you bought your part?

[@GiuseppeM]

Hello, I bough it from eBay, contact the seller before buying because they often send the wrong part.

[@juanpablorendonlatapi4295]

Hi! Great video for an easy repair. I just lost CD player on my MKIII a few weeks ago and tried this, as for the first replacement didn't work, i bought another new one from a different seller as i read on the comments it might be wrong part but i am now pretty sure i got the good part. All and all, it is still showing pause after a few seconds, any thoughts on what the problem might be?

[@alexadams1836]

Look up the service manual online. Enter service mode and run the tests, you should get an error code which will point you in the right direction.

[@liliyoung8548]

Salut quel pièces à tu commander car j ai le même problème et et c'est cette pièce qui fonctionne plus

[@EJFSanchez2]

Thank you so much. I have the same cd pause error on mine. I have the service manual but was a little unsure of how to take it apart. Your video helps a lot. Out of curiosity where did you buy the replacement laser assembly? I have been looking for a vam1250/21 but have trouble finding an exact one. Can you please share a link of where you got the laser from? Or point me in the right direction. Thanks again for the video, it will help me a lot when I do my laser change.

[@GiuseppeM]

I'm glad it helps, the repair manual is so confusing. I bought the part on eBay but I don't recommend the seller because they initially sent me the wrong part and caused me a lot of trouble.

[@EJFSanchez2]

@@GiuseppeM do you have a part number?

[@GiuseppeM]

@@EJFSanchez2 I've read a part number on a couple forums but those posts are from 2017 so I wouldn't trust it, the listing i bought it from just said BeoSound 9000 MkIII laser

[@EJFSanchez2]

@@GiuseppeM ok thanks I’ll try that route

[@EJFSanchez2]

Ok I followed your video to replace my laser. I was able to locate a vam1250/21 on eBay. The only thing I did wrong was remove that plastic piece in the middle that was kind of tricky. It snapped where it mounts. But no big loss it can’t be seen anyway. Also want to point out that if others decide to follow this. Don’t forget to take off the two ribbon cables on the clamper as well as the one holding the laser. Also they lock in place with two tabs on the sides. Also at the end when it’s put back together don’t forget to carry out test mode 71 and 73. Thanks again, my beosound 9000 is working again :)

[@richardbroom4324]

Do you have a link to the laser module to buy please. Excellent tutorial thankyou

[@GiuseppeM]

if there was an amazon link I'd share it but you need to find it on eBay and make sure with the seller that is for the right version

[@lordmegatron6370]

What laser module did you use to replace it?

[@ukaszzawadzki8669]

Hello, What kind of error did you get after test in test mode?

[@michaelcowling5954]

Hi I just finished putting in the laser, but now it doesn’t switch on, any ideas pls?

[@pernachmanson1010]

Thanks for great video! I have a different problem, CD is working but the sled is stuck in position 1 and does not move. Any idea if this is potential cleaning issue, a mechanical jam or some part that needs to be replaced? Any feedback would be greatly appreciated.

[@GiuseppeM]

Thank you! If you go into test mode you can find out what the actual problem is

[@alanrkanter]

@@GiuseppeM If you have the MK-I or early MK-II you won't see the message Cleaning Required. But the likely cause is dust or dirt on the two small plastic tips at either end of the top plate. Those are part of the FINGER PROTECTION system. Clean both of them and the UNDERSIDE of the glass cover.

[@alanrkanter]

If you have the MK-I or early MK-II you won't see the message Cleaning Required. But the likely cause is dust or dirt on the two small plastic tips at either end of the top plate. Those are part of the FINGER PROTECTION system. Clean both of them and the UNDERSIDE of the glass cover.

[@adrianromeo]

Hi Giuseppe - firstly great instructional video which was easy to follow and informative. I have a a question regarding reassembly. When reassembling the CD cradle (removed circa 4:00min reinstalled 7:18min), it now drops down a little and the mechanism is unable to freely move without hitting the chassis. I think it is called the clamper. It doesn't hold up in position though I'm pretty certain I have put it back exactly as per instruction. I noticed this on assembly attempting to slide back into position 1. It required me to lift slightly to clear the silver frame. I checked and re-seated 3 or 4 times with the same result. I repowered thinking it might auto adjust and resolve but now no longer can freely slide without hitting. The spring adjustment was in the correct position prior to disassembly. Any advice or suggestions to help? Thanks.

[@GiuseppeM]

Hi, thank you! Did you try to readjust it with the screw? I remember having the same problem but it’s been a year 😅

[@adambaudelaire3365]

@@GiuseppeM Hi guys. So I've pulled mine apart a few times now. Replace the laser twice (wrong unit the first time). Much of this instruction is unnecessary as you don't have to remove the back panel at all. Also on the clamper, the back two torques are height ADJUSTERS, they are the problem Adrian is having.

[@adambaudelaire3365]

Oh and by the way. Mine still doesn't work...

[@83mancio83]

I have the same problem! how did you solve it? please help me!

[@adrianromeo]

​@@83mancio83as Adam said, the two screws at the back of the clamper are height adjusters. If you screw them all the way in it messes the alignment. Unscrew them but not all the way until you have clearance.

[@emparkrecycling6533]

Where can I buy the laser module? Plzz

[@jamezx]

Hello, just wanted to know if there was a diagnostic I could run to determine that the laser is faulty? Don’t want to replace just to find out it is not the issue. It moves into the correct position however has stopped spinning / playing CDs. Thanks so much!

[@GiuseppeM]

Yes there is a code combination that you need to do to enter test mode from the remote

[@juliancrawford1576]

What is the procedure to enter the test mode and then the procedure to exit the test mode? Thanks

[@thinkjedi]

​ @GiuseppeM I tried getting into test mode on my BS9000 on my BEO4 remote, but it refuses to do it. I have one speaker attached, so the BS9000 responds to the remote. I programmed the SHIFT key to be in the LIST. That's where I'm stuck. I tried hitting LIST to call up SHIFT, then pressed the GO button. Then I punched in 9-0-2-5-8. When I tap the first number, the display goes right back to CD, and doesn't show the numbers, either on the remote or the BS9000 display. What am I missing?

[@chabulux]

I have the same problem,it doesn't go into test mode with the code

[@thinkjedi]

@@chabulux I never figured out how to get into test mode using the Beo4 remote, so I ended up buying a Beolink 1000 off eBay. I'll keep it as my "service" remote and use the Beo4 for normal use.

[@chabulux]

I have fixed mine

[@woorex2229]

I have stuck in this test mode problem too, do someone know how to set the bs9000 to test mode by beo 4? Please help🙏🏻

[@TheStudioDankster]

With the unit in standby, hit LIST until you get to SHIFT. Do not press GO, instead just type in 90258. That should work.

[@Henrik-Pedersen]

Great vid. Can you do a vid on how to adjust the glass ?

[@GiuseppeM]

You mean how to release the glass panel from the frame?

[@Henrik-Pedersen]

@@GiuseppeM No. I mean how to adjust the glass so it’s parallel with the alu frame

[@Henrik-Pedersen]

@@GiuseppeM I think there is a little Allen screw near the hinge I each side. One is located close to the control panel’s red standby button.

[@mohindersembi7647]

Hi amazing video I have beosound 9000 mk2 I can’t not take the laser unit out it’s the top right hand side where the screw is the screw is out the laser unit I can lift out on the 3 sides but the top right hand side is sticking in the metal housing just can’t not get the unit out please can you help me or any one had the same problem waiting for your reply thank you

[@rivalrepairs]

The cd clamper is in the locked position. Press one of the other cd locations and when the clamper is moving turn the main power off to allow the sled to move freely. Failing this you can manually unlock with cog underneath the sled. You need to poke at it with a screwdriver and is tricky.

[@tonyroach4545]

Great Video can you help please.. Where do i find the Shift key to enter it into test mode as i don't have a shift key on my remote. many thanks

[@GiuseppeM]

I don’t have it in front of me right now but should be under the button called LIST

[@tonyroach4545]

@@GiuseppeM many Many thanks for getting back to me but the shift key isn't under my list key can you confirm. Please 👍

[@TheAdatto]

@@tonyroach4545 i hope you didn't take it literally. Press list until you see shift.

[@leeedwards6091]

Hi Guiseppe Thanks for the video,I've followed your instructions and changed the laser,But when I try to play any CD the CD spins really fast in the opposite direction then says pause,I'd really appreciate some feedback please,Hopefully its something I can rectify myself, Thanks 👍

[@GiuseppeM]

I see, which laser module did you buy? They may have sent you the wrong one

[@leeedwards6091]

@@GiuseppeM Hi Giuseppe I've fitted a CDM 12.4 Laser unit,which was from the same seller that I purchased my previous laser from which was installed about 2 and half years ago,I have a mark 2 beosound 9000, Thanks for responding so quick!,I'm not sure what to do now,and hope you can give me some advice,I also purchased 2 lasers and have tried them both,But the same thing happens!

[@GiuseppeM]

I think it’s either a bad mechanical assembly and not just the lens or they sent you the wrong lens, I would ask them to send you another one and try again

[@leeedwards6091]

@@GiuseppeM Thanks Giuseppe,Hopefully I can resolve the issue myself,If not I'll have to send it away to get repaired,Which will be expensive!

[@lynellbarthel]

Where did you get the replacement parts? And what if our remote control doesn't work for the first steps?

[@GiuseppeM]

The remote doesn't work if the speakers are not connected, there is a workaround, press simultaneously on the remote STOP and the red button at the bottom right and then click the number 1. I bought the part on eBay but i can't recommend it because the first time they sent me the wrong part.

[@lynellbarthel]

@@GiuseppeM - Ok, we will try that with the remote. Is ordering parts on ebay the only way to get them? Do you know anyone in the US that does these repairs?

[@GiuseppeM]

@@lynellbarthel if you call Bang and Olufsen they’ll find a shop close to your zip code, don’t use their online finder

[@speckeled1]

very helpfull video,i have the origionald model could you give me the part number of the laser assembly for that model like you said i purchased in 1997 or 1998 if you can help me it would be very much appreciated. thanks DONALD.

[@udaiprakash5317]

Hi, I have the same problem. I have a Beosound 9000 Mk3 and I am getting a pause/error notification when I try to play any CD. Question is where do I find a quality laser module for this product? Thanks.

[@GiuseppeM]

Hi, i bought it on eBay, make sure it's the correct module because I was sent a MK2 module at first

[@jeanbeattie354]

Hello: Loved the video. MY 9000 is stuck with the glass down and pin code light blinking but unresponsive otherwise. I need to get the CD out and I can't get anything to work. Any suggestions? Thanks

[@GiuseppeM]

I think there is a solution in the manual but I don’t remember exactly

[@rivalrepairs]

First try entering the pin code. You can pull the door open without power to access the CDs. Door is made to open if unit is unresponcive

[@rivalrepairs]

If you have forgotten the pin Get the master code from B&O to unlock. You will need the serial number from the label or there is some sequence of buttons to reveal the serial number in the screen.

[@ninajakobsen2023]

Hello Giuseppe. What do I do if the CD’s are creating noise while being played? Like the CD’s are hitting some resistance?

[@GiuseppeM]

Interesting, can you hear the music playing while you hear that noise?

[@ninajakobsen2023]

@@GiuseppeM No but that’s because it is a preowned Beosound 9000 I have just thrifted. I need to find some speakers to see if the sound works. But the mechanics seems to be working just fine 😊

[@user-tj8ln9nh1e]

Could you please advise how to buy the laser mk3 parts? They said it is no longer selling...

[@GiuseppeM]

Hello, you couldn’t find on eBay?

[@user-tj8ln9nh1e]

Thank you! I just bought it from ebay. Merry Christmas! 🎅

[@alejandrofernandez-rk5ij]

How do I access the programming of my control, I have the same problem with my beosound 9000

[@GiuseppeM]

To enter Test Mode click Shift 90258

[@BennyFrisstDeinKeks]

Hi, where can I get a new Laser ? Thank you very much. Best regards from Germany

[@GiuseppeM]

Hi! I bought it from eBay, the first time they sent me the wrong laser so make sure you ask them thoroughly!

[@antoniomorin_cantante]

Please which is the shift button on beo4?? Thanks

[@TheAdatto]

Press list until you see it.

[@Harrycarpio_603]

Csn you please tell me how to spot the generation for the 9000?

[@achimrath1664]

Take off the Upper left Cover - control Unit - behind you will find all details on a sticker

[@xinchongyang2271]

For the cd clamper when assembly need adjust?

[@GiuseppeM]

I’m not sure sorry

[@rivalrepairs]

You need to adjust depending on orientation of the unit. Ie sat flat / on vertical stand etc. There are two covers on the back for adjustment. See user manual

[@ChillRabbit-hx6zn]

Hi. Your help would be much appreciated…I have a Mk2 that plays the cds but some Cds make a scrapping sound I notice there is meant to be a key that adjusts the player depending on if it’s lying down or on a wall. I don’t have this key. In the video he shows some toque screws, Will adjusting these screws stop the scrapping ?

[@rainbowsun117]

Hello, my BeoSound 9000 can move from 1 CD to another but cannot read the CD, the staff of B&O checked and said probably the stylus out of order , as its Mark 1, no more replacement for it, do you know whether it can be repaired please ? Thanks 😊🙏

[@GiuseppeM]

Hi, I don't know, you need to call B&O and ask for repair shop in your area, don't use the online system

[@rainbowsun117]

@@GiuseppeM ok, thanks !

[@rivalrepairs]

There are lasers available on eBay for it

[@gbadamosiharuna290]

Good afternoon please how can I order for the CD module

[@GiuseppeM]

They’re on eBay, contact the seller to make sure they send you the right one

[@HeroInTheSun]

great tutorial. Same with mk1?

[@GiuseppeM]

Yes but the laser kit is a different part number

[@HeroInTheSun]

@@GiuseppeM ye, sure. Got it since ages but since one of my 2 bs9000 is still running I never felt to try. Thanks

[@tongy876]

Thanks for the video, but i have issue to enter the test model, i have remote control but not sure why the list button not doing anything 😢

[@GiuseppeM]

did you try to follow the sequence in the video?

[@tongy876]

ya, I did followed the sequence, anyway, I have it replaced, but still showing error of dust lol @@GiuseppeM

[@GiuseppeM]

@@tongy876 have you tried using a Q Tip with some alcohol on it and wiped the lens?

[@theobaudelaire7400]

Hi mate. Just wanted to note a couple of things. Firstly there is no need to remove the whole back panel. That little piece that comes out at 1 min 45 is FOR this repair. Once that is out you can pull the assembly. Second, the two tiny torx at the back of the transport are adjusters. They manage the height. I'd be leaving them alone. Lastly - I had this identical error. Changing out the laser did nothing... Are there any other thoughts on what can cause this error. Incidentally I don't have a functional remote

[@GiuseppeM]

Thanks for the feedback! I believe they sent you the wrong laser module; check with the dealer and check with different stores. You definitely need the remote though

[@rivalrepairs]

You can release the sledge by opening the glass and pressing cd position 6 then disconnecting mains power as the sledge is moving

[@khb0730]

@@rivalrepairs this is clever. wish I knew this before buying the remote.

[@TheLimeCurd]

I am based in Korea and the Customer Service told me, B&O no longer produces the necessary parts (the laser module & amp included in BeoLab1 speaker) and nothing can be done to make them work again. Do you know if this is true?

[@GiuseppeM]

It is true but they never made the laser, you can find a replacement and have a repair shop install it. The original modules were faulty and they will all fail sooner or later

[@TheLimeCurd]

@@GiuseppeM C’iao. Can’t believe the local B&O never voluntarily recall if that is true. I have decided to contact a private repair service which isn’t an official B&O service. Thank you Giuseppe. :-)

[@karimkiaas7664]

Hi what the code for free the bloc cd ?

[@krisrensch7947]

Thankyou for the tutorial. Do you know how to go to test mode without a remote? Cheers

[@GiuseppeM]

Thank you, no I don’t know if it’s possible

[@rivalrepairs]

Not possible test mode is only possible with the remote

[@arabiamar4022]

Hi im have same problem for my beosound 9000 mk3 homany time for change the laser ?

[@GiuseppeM]

Yes they will all fail, it was a factory defect

[@arabiamar4022]

what is the code to unlock the cart with beo 4? thank you

[@arabiamar4022]

I want to change the laser myself, is it complicated?

[@arabiamar4022]

???

[@costinmironel1005]

My sound Bro 9000 don't want move disc unit

[@wajiha72]

Where did you buy the laser from?

[@GiuseppeM]

I bought it from eBay, double check with the seller that it's for the right version of your player

[@nabotechtv2114]

Where is the shift button

[@GiuseppeM]

SHIFT is found under LIST button

[@patrickndhatz7819]

Tell me where did you buy le laser lens

[@GiuseppeM]

I bought it on eBay like i mentioned in the video, but there are 2 modules, you need to ask the seller to make sure it's the right one

[@inputerase]

It looks like a cheap small laser, in a nice big CD player, that’s so sad 😔🤔 Old Sony CD 💿 players like the X777ES or X77ES are using indestructible overpowered lasers, built like a tank! B&O didn’t make the right choice!

[@leslienelwan]

Happy for you using a Jap Sony