Best Buy Will Probably Disappear Soon As Perfect Storm For Bankruptcies Hits Major Retailers

Long gone are the days when Best Buy ruled as the top electronics retailer in the U.S. The retail giant is not only losing ground on the market - in March, it reported a 45% decline in its annual net income from 2022, while domestic revenue fell by $13.5 billion - but after reports of mass store closings and plunging consumer demand, it looks like the company is hanging by a thread. What went wrong? A lot, according to retail experts. The chain’s business model, internal operations, and financial health are crumbling, but tracking down Best Buy's biggest failure requires a much deeper look at the way the company conducts its business.
For the longest time, shoppers have been reporting customer service failures at the retailer’s stores. They have been taking to social media to rant about bad experiences with pushy or unhelpful employees, not to mention the inefficiency of the company’s delivery service.
On top of that, experts at RetailCustomerExperience.com highlight that the electronics retailer lacks one of the most important aspects of its business: innovation. It isn’t offering anything different from what other bigger market players do, failing to differentiate itself in this tough market. Meanwhile, operational costs continue to pile up. Best Buy expanded rapidly in the '90s by purchasing smaller chains and transforming them into its big-box format, a strategy that seemed successful - until it wasn’t. "The problem with the creation of the big stores is that Best Buy is now saddled with the costs of that vast square footage," Chen added. And Best Buy didn’t consider the long-term outlook. "They did not realize how fast disruptive forces would turn their stores into liabilities instead of assets," he continued.
Now, the chain is starting to retreat from physical retail as it tries to weather the storm. After announcing a large number of store closings in April, a few days ago it just revealed plans to shut down another 70 locations this year. Financial analyst James Zeoli revealed that the company's chief executive officer, Corie Barry, said during a March 1 earnings call that hundreds of locations were candidates for closure this year. "Although this occurred pretty abruptly, it's not a surprise," Zeoli said.
The troubles of the electronics store chain remember a situation described in Ernest Hemingway’s “The Sun Also Rises.” One character asks another how he went bankrupt. “Two ways. Gradually, then suddenly,” he said. Now it feels like Best Buy is doing the same, just as many big box retailers have done in the last decade.
First comes the financial imbalances, poorly managed by executives and further exacerbated by stock market volatility, then the economic scenario dramatically changes and sales growth collapses. At the same time, consumers discover new exciting retailers that provide what the company is not providing. The financial collapse comes later. But if history is any guide, the second part, once it starts, will be quick.
As with many large retailers unable to cope with innovation and new consumer expectations, the company will continue to sputter on fumes, slowing down bit by bit until one day it just stops moving.

[@SHADOSTRYKR]

Best Buy removed every incentive I had to shop there, rewards gone, gamers club unlocked gone, large selection of games gone, movies gone, CDs gone

[@IP0Monsturd]

I was in my local Best Buy last month. I had not been there for several years. The store reminded me of the last days of K-Mart or Sears.

[@tookay4ever]

It’s no longer needed. TVs now a days last so much longer too… like I got a 3k tv (the cost not the visual aspect lol) and it’s been perfect since the day I got it. I have my old one still too that works like a dream and it’s from 2011 lol so I honestly don’t think that it’s a wonder that they aren’t needed when speakers last longer, tvs last longer, games are no longer discs really, cheap toys and media related toys can be bought online at like 40,000 different retailers. Vacuums last longer, don’t need bags, laundry units are worked on so they last much longer now a days, Maytag closed down Best Buy alone for that shit lol. But in all reality, there is nothing the average person needs from Best Buy that’s not sold at Walmart, Meijer, BJs, Costco, Sam’s Club would offer with better customer service.

[@thehonorablejiveturkeyspoo6370]

Kmart once had the best nachos

[@teresanorris683]

@@tookay4ever I work at Bestbuy and I sell thousands of dollars a month.

[@gregorysagegreene]

Just like Macy's, hire big pretty varsity football players as CEO who goes on Cramer with *excitement* then balloons out a couple years later and just before the collapse. American Leadership choices are a joke.

[@tookay4ever]

@@teresanorris683 I’m sure you do there’s a lot of people that are higher than middle class that will always be buting into the next best thing but that’s gonna shorten up slowly but surely to the point where you will probably only make hundreds per month by the end of the year unless something drastically changes that makes it so that those same people aren’t as afraid to spend their money

[@ashleybosvik3031]

Everything's going under so I'm not surprised

[@wealthintruth6227]

The government is there to help us, so you can rest in peace.

[@craigs1437]

All done by design, but only in the US.

[@urbanistgod]

@@wealthintruth6227 lol

[@DeKrampus]

@@craigs1437 China's going through the same sort of thing. So, it isn't just us.

[@AaronTenino]

I stopped shopping there much long ago. Always felt harassed instead of helped.

[@eugenetown16]

Their customer service is terrible. I had to chase down an employee just to ask a question about a product I was interested in. No wonder they are struggling and people are shopping online. You can get the same product that Best Buy sells online or at other retailers like Walmart, Costco, and Target.

[@floridaknight3052]

Really, the reason all these companies are looking bad today is because people lost their disposable income. Inflation, cut hours and benefits at work, it adds up. People stop spending and try to take care of what they got. There is nothing Bestbuy could do to change any of that.

[@asian2go96]

This is the real reason. Capitalists and investors are too ignorant to realize this truth.

[@SamsungGalaxy-nm5qt]

​@@asian2go96 Capitalists aren't the problem, as when it comes down to it, we are all Capitalsts, if we are allowed to be. That person you see on the street corner, playing a song for some change? That's Capitalism. They are trading a service (providing music) for money.

[@MEDUSAvsSHOE]

Best Buy used to be my favorite store. Supported my local one through the pandemic so the workers wouldn't get sacked. Post COVID, they have been a nightmare to deal with. Damaged goods, Total Tech scam, and bait& switch tactics. This is Circuit City all over again.

[@maagu4779]

Market is saturated, consumers are more technical savvy, consumers are exploring the internet.

[@jgood005]

Plus there's nothing new or interesting to buy. Who is buying DVDs, CD players, etc nowadays?

[@vart7767]

most people are too lazy to get in their ca r and go shopping!

[@gregorysagegreene]

It's got electrolytes. Ow, my balls.

[@johnq.public3302]

"Woke Buy" bye bye!

[@raymondcouture9374]

10 years ago, I bought an Acer portable and when I got the invoice from the sales rep, there was a charge or around $45 for ' configuration'. Before I had time to ask anaything, I wa told I had to create an email adress with microsoft. I had to do it right away, chose a user ID and a password and give him the newly created address RIGHT AWAY. Once I was done, they told me to come back in 5 days to pick up my computer, even if they have several in stock. The point was that they had to ' configurate ' it. When I got my Acer, my desk to page was already filled with icons like Yahoo, CNN, Facebook, VISA, Home Depot, and on and on and on. Then I realised that all these sponsors hap paid Best Buy to incert their icons in my ACER. I know today that it was what they ment by 'configuration'. But for the life of me, I still don't know why I had to pay $45 to look at adds. I had to deleete them one by one.

[@Lucky_9705]

Best Buy is in a terrible state right now. They are going to regret discontinuing DVDs and Blu Rays

[@user-eo7cf2cd7k]

Back in 1970's L.A. we had Federated Stores with Fred R. Rated (Shadoe Stevens) as the TV spokesman. Circuit City killed Federated...then Best Buy killed Circuit City. It was early 1980's and the Apple IIe had just come out. I had bought a bootleg Pineapple computer, which was a knockoff of the Apple IIe. I was shopping at Federated store on La Brea and Melrose buying my computer gear. Later on, I moved over to Circuit City. Dot matrix printers were the printer of the day. They were graded on how much they could hide the dots to not look like a dot matrix printer. Internet? We had Compuserve and BBS bulletin boards. Before BBS / bulletin board forums were going mainstream, we had mailing lists in the early 1980s. People would send in contributions and someone would print out on a dot matrix printer and snail mail to the subscribers. Back then the gov hardly did a thing and it was not life or death living having to watch what D.C. did every minute of the day. That's the score, Bub.

[@yahsharahla144k]

B@BYLON FINISHED!!!

[@bryanneideffer6368]

It’s beginning

[@nicholastracy4915]

The moment that the US dollar enters hyperinflationary territory and the crack up boom commences, OR the moment rapid deflation hits and all credit is totally sucked dry from our system, I am coming to THIS CHANNEL! Epic Exit!!!!!!

[@joeydego2]

Maybe if they didn’t suck at installation appointments they’d make some money. Bought a new dishwasher and their sham of an installation package. No call, no show. Whole day wasted. Got my money back and cancelled my Best Buy card.

[@lorettamccall1767]

I've never had a problem with them so far.

[@ONEFUNFONE]

Another store I probably won't even bother going into one last time and won't miss once gone like all the others that are failing right now. Once they started cutting back on the cd/dvd section I quit going in there. Least a decade or better by now. What I miss is circuit city and radio shack, those stores back in the day were the best. Best buy was always the unwanted stepchild.

[@abuskeleke3378]

Not surprised, Home Depot, Best Buy etc have such bad customer service, they always say, “that’s not my department” or “it’s my break time”, so I turned to Amazon for the last 6 years.

[@EyeKnowYourRight22]

I’ve stopped buying from all these big corporations because I got sick and tired of seeing these CEO’s pay themselves millions upon millions ever year for nothing.

[@government_costumes-ui5lx]

Well for the mass majority of the retail sector to blame the internet and claim that the internet is killing brick and mortar is frankly stupid simply because every single one of these retailers have been the internet for the past 24 plus years with the website that you can buy directly from. That's sad I will say when it comes to electronics it is true that a lot of people really do prefer to buy online simply because that's where the selection is if the brick and mortar retailer actually had a better selection they would probably still be able to do better than they are but of course places like Best buy Staples etc they seem to think that everybody still wants to buy a fucking cordless phone for the landline in the house for $40 or more. Of course it's impossible for them to stock every computer tablet or phone known to man. But as a rule overall in retail online sales only make up eight to 10% of all retail sales at any given time meaning 90 plus percent is still happening in the brick and mortar environment the real reason these stores are collapsing is due to the mass amounts of debt that they have taken on a couple of the fact that there's an income deficiency across the population by the way none of this is new it's 10 to 20 years old. It's actually closer to 20 years old!

[@blacknight88]

Bad employees can ruin a company

[@jgood005]

Disagree about Home Depot. They're one of the few retailers doing it right. If you buy an item online, Home Depot will pick it off the shelves and put it in a locker for you in the front of the store. When you pick it up, just run inside and open your locker number. It's the best of both worlds - you get your product immediately and with no wait for shipping. If you buy online from any other retailer, you have to walk up to some customer service desk or something and wait for someone to pick your order. Try ordering an item online from WalMart - pickup is a total nightmare! It takes MORE time to order in advance there!

[@DelbertStinkfester]

I work for Home Depot and if it wasn't for all of the annoying customers it would be a pretty good job

[@johnlawfourtyfyve]

The parking lot at the Rockford IL store is almost empty the entire weekend of Thanksgiving and Black Friday this year. I guess the lies and incompetence of the employees, poor service and lies have caught up with them.

[@annamarieschafer7147]

So is the one on Bel Air, Harford Co. Maryland.

[@megacide84]

eBay. Amazon. Newegg. AliExpress. Those places are the primary reason why I haven't spent my money at Best Buy the last 6+years.

[@yuglesstube]

Just woke up in a bit of a good mood. Deciding I should curb my enthusiasm, I thought I'd visit this channel.

[@drsingingeagle]

I miss Circuit City.

[@willjoful]

I can't remember when the last time I shoped at best buy or any electronic store. As long as I can find all my electronic needs at Walmart and online stores. I just don't have any need for best buy.

[@xnihilo1044]

Good riddance! Can't stand BB. Last time I was there I had to wait for "consultation" before I could buy a product.

[@kellyname5733]

consultation?? Was that in Calif?

[@bobross2496]

Bought an insignia fridge for 1300.00.... it went out in 11 months and they won't honor the warranty or even get back to me. They are for sure going bankrupt

[@bobbob9821]

Im surprised they managed to stay in business this long. Every single one I've gone into since 2014 is just empty shelves.

[@jeffbarber7197]

I purchased Microsoft Office from Best Buy online several weeks ago. It was a nightmare. It took multiple calls to get the download information and hours on hold. They are chasing away business. I have been a Best Buy customer for years. Never again!

[@josh19866914]

good! best buy rips people off, and have s hitty customer service

[@lonnieparsons5058]

In the early days of PCs required you to upgrade every few years. Now days, people hang onto their electronic products much longer. We took our HP laptop in with a cracked screen. They indicated we could expect it back and gave us an estimate of 7 days as they needed to order a new screèn. A week went by and we got a call to come in and pick it up. We got there and nothing had been done and were told they don’t do this type repair. We had their extended warranty which would have covered repairs according to the salesperson who sold us the plan. What a joke.

[@PCTactics]

I used to love Best Buy... it's been a long time since I went there. The last time I went to our local Best Buy, I was shocked at how little was on the shelves compared to prior years.

[@Chavez58677]

I’ve hated Best Buy for about a decade. Sick of walking into a store and not being offered any help by their lazy employees

[@Jayfire]

ok work for best buy if you think we're so lazy

[@Chavez58677]

@@Jayfire Don’t blame it on management or corporate. Employees Just need to step up, have some common sense and help the customers.

[@8lacksheep300]

Don't forget about burger King. They are going down fast

[@garfieldsmith332]

In Canada most of the stuff on their website is sold by 3rd party market sellers. BB just collects a few for sending your order to them. Good luck getting any service from a seller who is hundreds of miles from you. And what is sold by BB is not in stock. Their stores do not seem to sell merchandise; all they sell are extended warranties. Try to buys something and you get "I recommend or Buyer Protection Plan" before they even answer any questions. And they know very little about the products they sell. Waste of time dealing with them. No wonder they are going belly up.

[@KarlsLabReport]

While BB has its issues, there are tech products I want to touch, look at, try out BEFORE buying. BB is a place where I could do that before buying my newest iPad and MacBook. From this standpoint, I will be sad to see BB go.

[@vlun1215]

totally agree, I love touching the product first before buying it.

[@kellyname5733]

I will go to any other store if I want to hold and feel a product..NEVER to Best Buy.

[@donchoq]

You're one of the reasons. Just going there to "test" the item isn't what they are in business for.

[@Cesar-mi5kb]

I just go to touch and don’t buy

[@jameswood9644]

And big box stores are failing so where are all these people going to work???

[@MrAP991]

Best Buy killed my reason to go there when they decided to kill the rewards program. It felt good to ben an Elite+ member with the 45 day return window and $5 reward for every $250 (?) you spent, not to mention free same day shipping. It feels very bad to have a 15 day return window when nearly every other retailer offers 30 days. With Micro Center here, there's really no reason to go to Best Buy.

[@jellyface401]

True.

[@shirleypatten6212]

I'm here in New Jersey. I shopped at Best Buy very infrequently, usually just to replace a mouse. The last time I was there, I saw a section of refrigerators. I was like, wow, when did this happen and why.

[@tompham637]

The empire is crashing !

[@archangelvvv]

Say goodbye to Best Buy!

[@danielcarlson800]

Never had a positive experience at Best Buy, so......ta ta!!!!!!

[@GoldenAuraLife]

I believe that this is the calm before the storm. I remember when egg prices went up and people were obsessively talking about eggs as if most groceries didn't jump in price. I know egg prices were insane but what I am saying is the average Joe complains but doesn't watch channels like this to understand things better. And they definitely dont follow economists. *The conversations about gas, food, and electricity bills have died down between people on social media and in real life.* And most people dont know or understand how bad bank failures are... I think that its going to get so bad that even the average Joe will notice, but they wont know why things are bad, and *they most certainly will not be prepared.*

[@KingOFuh]

Worst Buy goin' down. Good news.

[@hannahhope3553]

I am one of those who had a terrible customer service experience at BB.

[@johnedwards4337]

Part of me feels like that lack on Best Buy's part to actually train their employees and I find that's a problem a lot of industries have, they got too used to having people who already have the necessary skills, they got too used to putting all the burden onto their employees on developing skills, and they also don't talk to employees, involve them in the decision making process that could lead to innovation.

[@gregorysagegreene]

All American companies abused their experienced invested employees, then the couf came ... and they lost them.

[@FBA_AllTHEWAY]

Best Buy is sayin Bye Bye

[@artisticspirit779]

And also, if I can go to Walmart And get my groceries, toiletries, beauty care, hunting supplies, car supplies, sports supplies, clothing, work supplies, toys, furniture, health care supplies, home decor, AND A TV, RADIO, ANY ELECTRONIC OR GADGET AT THE SAME TIME….!!! Yea, I don’t need to shop at Best Buy. 😂 I will miss that place though. It’s sad to see it possibly become another circuit city😢

[@tortureddummies1672]

Let it all burn!!! 🔥🔥🔥🔥🔥

[@jamesberry7150]

They have been cutting staff for over ten years.

[@jonathanikeda8727]

I am not surprised about Best Buy. I expected it would be bankrupted someday like Federation in 1980's because of lowest revenue but the rent is very expensive. Unlike a grocery store, the customer bought a product once but never again. For example, he bought a gigantic tv but he would never buy another tv unless it is broken because he doesn't need to have two TV's.

[@paulwyland2926]

After ordering a AirPod case it was a disaster trying to get it. The employees don't wanna help and they all act entitled no matter which one I go too. I ordered a few things on Amazon and got it in a few days with free shipping no problems.

[@thehonorablejiveturkeyspoo6370]

I miss Radio Shack, if you had a question they had an answer

[@cld4393]

You're old school.

[@EvySurvived]

The best customer service

[@cld4393]

@@EvySurvived nope and a chat takes 45 mins...

[@EvySurvived]

@@cld4393 Keep your mouth shut and learn something

[@jaredstieg4238]

They were too busy getting phones set up, I wanted to buy somthing and I had to wait a long time.

[@dolphingirl12885]

Best Buy is great for checking products out in person before I buy them cheaper online.

[@JudgeCrater22]

The Larry Downes Forbes article the narrator mentions is from January 2, 2012. Over 11 years ago, Downes predicted the demise of Best Buy, including a comment about the two ways a business collapses, slowly then suddenly. Today, for America, Biden represents suddenly, as hundreds of CIA-funded brand new Greyhound-sized buses stream north from Darien province in Panama north to the Rio Grande on Highway 1 (Pan American Highway). Those border crosser passengers, 5,000 or more each day, don't shop at Best Buy with their Social Security benefits of almost $800 a month once in the United States.

[@bobross2496]

Unless they pool all that money together living in houses in groups. Then they can survive and thrive compared to Americans

[@jimwjohnq.public]

The last time I went to a Best Buy, which was years ago, it was a ghost town.

[@purplefreak3]

I was at a Best Buy recently and I noticed the person I was talking to was the assistant store manager and they were pretty cocky, I had went for for something I wanted but my mother came along and she hadn't been in a Best Buy in a while so she was talking about how they got rid of physical media and that there really weren't any displays of stuff they were selling, such as appliances is just ordered from a computer terminal by staff and then ship to the store or home and she like why even come to a store anymore then if can do the same thing online at home, and the manager replied "the company just invested 35 million this store I think they doing just fine."

[@jonathanikeda8727]

Another reason is that transportation costs is very expensive due to inflation and oil shortage.

[@IaconDawnshire]

My BBY is on a skeleton crew. The registers are closed and barely any games on the shelf.

[@Americanpatriot-zo2tk]

What used to be the best thing about Best Buy? What is the customer service? Here’s where they go wrong. When things start going bad they cut staff and that comes out to poor customer service and people are going to take their money elsewhere.

[@annamarieschafer7147]

It is no more❗️

[@debbiecurtis4021]

I'm in the UK. Customer Service has been none existent for 10 years. Electronic stores and clothing/shoe shops are THE WORST, followed by awful restaurants and cafes.

[@44bthknuckles]

the showroom model is no longer functionable

[@jediknightjairinaiki560]

GOOD! Their partnering with the FBI's warrantless surveillance of customer's computers that are brought it for repair, is out of line. Karma's a 🐝itch.

[@pissedoffpatriot1516]

Every single item I've ever purchased from best buy has malfunctioned or broke soon after. That company was always a failure. I've been boycotting them for 15 years. Not gunna lose much.

[@michaelwoodsmccausland5633]

Big Box Stores and Malls are gone

[@rainmaker718]

Good point on the flanking by wholesale clubs I have noticed they are increasing their marketing efforts on electronics to their members... speaking of building e-commerce did anyone notice Circuit City is attempting to rebuild themselves behind the scenes as Best Buy struggles. 😅

[@locoardilla8084]

Funny enough, I was curious a few weeks ago if circuit city still existed, and I was surprised to find their perfectly functioning website.

[@government_costumes-ui5lx]

Except it's not really the actual circuit City what happened was to someone bought the rights to the name and the website and then they're attempting to sell electronics.

[@rainmaker718]

@@government_costumes-ui5lx That's interesting because they even call the circuit city corporation inc.

[@dennisb7465]

That's a resurrected "zombie" Circuit City, with no physical presence, just an online imitation with high prices and low models variety. Nothing to do with the original CC of the glory days.

[@supinthiam5741]

Good riddance. I hate Best Buy.

[@MrAlexanderTheG8]

Unfortunately, this is true. I’ve experienced a pushy sales clerk trying to get me to purchase a MacBook after I clearly explained I came in there to play around because I’m waiting for the 15 inch MacBook Air, but the dude literally was like ( yeah but the pro is much better) he failed to realize that I didn’t need a pro, and I was a Windows user that wants the 15 inch screen!! Not to mention he wasn’t properly groomed!! There seems to be lots of funky people working there 😂

[@rommix0]

Low paying jobs tends to result in unkemptness. Nobody cares there to keep clean if they can't afford it anyway.

[@san1eong]

I️ returned a phone and paypal and bestbuy confabulated to stole my money. I️ hope that both of them enjoyed the last $225 I️ spent to both of them 5 years ago. Enjoy.

[@danpike7980]

Best Buy took away our Lechmere!

[@Spot4art]

Remember Circuit City.

[@petrobull2560]

This is starting to remind me of the demise of Fry’s Electronics. 😢

[@TheSkete]

...Or Circuit City...

[@mfuji02]

AND GOOD GUYS....

[@epobirs]

@@mfuji02 And Adrays. And PC Club.

[@broadcasttttable]

How long has Fry's been out of business?

[@mfuji02]

@@epobirs & RADIO SHACK.

[@blubblubee]

This is what they get for promoting a CFO to CEO 👩‍💼 💅 👄

[@Jayfire]

damn someone gets it, wish Hubert would come back and kick Corie out

[@Number6_]

No one stays on top forever in a competition driven society. The cream is skimmed off by a better deal. Not everyone is going to be well groomed and service oriented not at these prices. Nothing is to big to fail.

[@kellyname5733]

Your right Number6..nothing is to big to fail...Including the USA.

[@nicholaswetherell8599]

Exactly now Walmart is failing.

[@jetsuthtne]

Our CEO sucks. That’s why it’s going down hill.

[@MEDUSAvsSHOE]

Definitely. Plus Total Tech turned off a lot of people. I think that was his idea.

[@Jayfire]

@@MEDUSAvsSHOE yeah totaltech was a huge problem. Company lost a huge amount of money just to get some people on an autorenewal, which I heard was around 9% of customers actually renewed. Backfired horribly.

[@tiphannyk]

Best Buy been super wack! We only have a few in our city and they empty! More employees than customers

[@richardcline1337]

The last time I was in a Best Buy store I was looking at a DVD player. I could NOT get anyone to help me. It turns out that there was a young floor manager that was dressed a little skimpier than I would have thought proper for her title and all the males were crowding around her like dogs with a bitch (female dog) in heat! I finally walked out in disgust vowing to NEVER darken the doors of that place again, drove over to Sears and found the exact same DVD I was looking at and at a better price! Best Buy is far overrated for what it actually is.

[@Kevin51611]

The hills are alive with the sound of music.

[@haywood4299]

Retail is dead because they don't offer anything. The people they hire are more annoying than helpful. The prices are higher because of the overhead costs.

[@47PANADERO]

Thank you EE. Here in the UK we have similar problems. One retailer in particular is a department store called John Lewis which once had iconic status with consumers but has since lost the plot. This is perhaps unsurprising given that the person hired to run the whole business has ZERO RETAILING EXPERIENCE!

[@sherrieadams1253]

I love Best Buy, I have an account and have gotten several appliances, TV, Phone and much more. I hope they don't close where I live.

[@MrDonny27]

Online isgood

[@sherrieadams1253]

@@MrDonny27 I do order online but for my phone, TV and Laptop I went to the store. I got a washer and dryer there last year, free delivery and set up, 24 months no interest.

[@jayceegenocide4402]

LuLz CAPitalisms Choices Have Boiled Down to Amazon & Walmart LuLz 🤣😂🤣😂🤣😂

[@DiniBerrios721_]

"AS The world turns"

[@proudam3969]

Best Buy can close a lot of physical stores but their online sales is doing just fine. Last quarter the company made $495 million in profits.

[@jellyface401]

The Dead of the Big Specialized Stores.

[@user-eo7cf2cd7k]

I stopped buying at Best Buy for the same reasons. Poor service and return hassles.

[@michaelwoodsmccausland5633]

The ebbs & Flows of brick & Mortar to catalog mobility

[@itashious]

I had been a loyal Best Buy customer for the last ten years but the last two I’ve been going less and less because of poor customer service and two warrenties I bought with them were never honored because they changed what they covered. I wanted to get a shelf fixed on my fridge and the tile me warranties don’t cover accidental damage and the same with my TVs cracked screen. Amazon, new egg, Walmart will all cover that so they lost my bussiness forever. I don’t want to give my money to a bussiness that has no interest in helping me fix my electronics and purchases when something goes wrong…

[@PoxyBear]

Can't remember when I last purchased anything from BB. BB counts on people not knowing anything about computers. Fortunate to have a Micro Center to shop in.

[@aheimdahl5201]

Last time I went to a Best Buy was 2013. It was to get a new PC (Win 8). I just bought an new PC and just ordered it straight from the Manufacturer. No fuss, no muss.

[@jimb3093]

I used to walk around in there on a Sat or Sun afternoon and peruse the latest. Sales folks would swarm you lol! I would say: "cost anything to look around?" "No no, well if we can help you just let us know."

[@timandbarbarasargeant5751]

Our fridge stopped working. Went to best buy in early Oct. They had a model we wanted in stock but couldn't deliver and install until the end of December. Their price was very Good but we couldn't live without a fridge for 3 months. Went to Home Depot.paid more but 2 week delivery.

[@manuelrivas6120]

I wonder what’s going to all the vacant Best Buy brick and motor stores, every other city in a major city has one. I’ve always hated it, it needs to stop selling electronics and sell be bulky items that generally now a days require you to have delivered in 2-3 days. If I need a washer dryer stove dishwasher or refrigerator I can’t just go buy that day I got to wait and that sucks

[@Earthly_Being]

I went to a Best Buy once with a friend who wanted to buy an iPad. We couldn’t find the associate that had access to selling the device. We asked associates from different departments and they could not help us. We left without buying anything. He went to the Apple Store instead l:

[@joeydego2]

Couldn’t happen to a better company

[@forzajuve4845]

Its the same As the great Tony soprano said about AJ getting fired from the video rental store, “ Why, they hire rhesus monkeys there “… lol

[@44bthknuckles]

remember what happend to circuit city?

[@Ladysensei]

Good! Bad customer service and delivery they could win an award… next in line for that is Xfinity Comcast!!!

[@jediknightjairinaiki560]

Buy More provides much better customer service, not to mention the extremely knowledgeable and helpful computer experts in the Nerd Herd department.

[@Thadopeera]

Get everything you will need now! Later will be too late ⏰

[@patriciafarran9742]

I’m not a marketing expert, but I know what I like. A friendly comfortable atmosphere with someone to answer my questions and say thank you for shopping with us. The lockdowns really hit retail hard. I think we’re just now seeing how hard. Add inflation, poorly qualified help high minimum wages and unattractive out of style stores, and down they will go. Amazon makes getting what you need almost too easy. You think of it, you look it up, order it and you have the product sometimes in the same day without having to deal with traffic or going out in bad weather. Me personally, I hated shopping when the mask police wouldn’t let you shop without chasing you down and making a scene. I’m glad that’s over with. I think we’re going to see many more retailers fail in the near future and it’s going to take years to recover from this terrible inflation.

[@whancock2348]

Temu will rise.

[@teresanorris683]

Are you specifically talking about bestbuy? We pay well over minimum wage.

[@gregorysagegreene]

The Govt and Fed have a lot to account for in forcing a variety of extreme economic externalities on us, which have essentially ruined any rational structure of the economy for many years to come. Be thankful you only had the 'mask police' and not the 'thought' ones. No, wait?: The 'Mind Virus'! ... never mind. 🙄

[@patriciafarran9742]

@@whancock2348 never heard of it. What do you like about it?

[@IaconDawnshire]

I'm grateful I was never hounded by the mask police

[@purplefreak3]

Went to Best Buy because they had clearance out their 4k LG blu-ray players, but they were out of the new stock, so they only had a open box one left, that was listed in "good condition", well I guess the staff couldn't even be bother to actual check the product they were labeling, as the product inside the box wasn't even the correct item and the power cord was cut off, so wasn't even useable. Some people will say for open box "oh they just plug it in to make sure it working" well apparently they did even do that.

[@forzajuve4845]

Great job burl Ives .. keep ‘em coming

[@warrenbarry1562]

Beat buy lost me as a customer when they tried to charge me $0.10 for a plastic bag to put my $350 purchase in. Also did not honor a computer warranty i paid several hundred dollars for. I'm never going back, good riddens.