Best Qualities for an Administrative Assistant

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Transcript of this video: travisrobertson.com/sales-mark...
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Welcome to part 2 in our series on hiring an administrative assistants! In the previous video ( • When to Hire an Assistant ), I walked you through how to know when it was the right time to hire an administrative assistant. The next question you should be asking is "what should I look for in an admin?" If you want to hire an assistant to help take your business to the next level, you need to be looking for these five qualities in your applicants. Slow down your hiring process and make sure they are truly a good fit!
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About Travis Robertson:
Travis Robertson is CEO and Founder of Robertson Coaching International, one of the fastest growing real estate coaching and training companies in North America. Travis has trained tens of thousands of real estate professionals across the globe on high-performance marketing, business development and team building, and is recognized as one of the leading experts on recruiting and retention strategies for this new era of real estate.
Meet Travis at www.travisrobertson.com
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[@calisongbird]

As a professional admin, I would like to offer a word of caution about your advice to find an assistant who "constantly" pulls work and tasks off the boss's plate. That's effective up to a point, but you also have to consider the assistant's existing workload. Ignore that at your peril, because there's a point when everything will come crashing down like a house of cards, or the assistant will experience burnout, which leads to high turnover, and then you have to start the search process all over again... Use the Golden Rule, and be sensitive to your assistant's time demands as well. He or she is a human being first, and your assistant second.

[@GoogleAccount00]

KZbinName agree

[@tankersmit]

I agree seems like you want to work people to death, make sure you pay your Exec. a ton of money because at the end of the day it's the person that does the most work in any company. A part from that a great video.

[@shonirving8138]

I work at a large university, and I support 7 professors and about 15 graduate students. This gets very overwhelming at time, but they still expect for you to jump through fiery hoops like they are the only person that they support. They need us just as much if not more than we need them.

[@mgillespie8306]

I think the idea here is that they need to be "proactive". He just looks at it from a relieved boss' point of view. :) I have been both a boss and an admin.

[@dineshkumar-mp4hx]

My Name Here u6uuuy66uuuu8ohio

[@h.s.3883]

I’ve been a legal administrative assistant for over ten years. It’s important to set boundaries in this profession. If you are interested in this position, realize you may get stuck. Don’t get comfortable and don’t just put up. If there’s anything else you’d rather be, go for it. Work hard for it. Don’t just settle for this to be your career. I wish I could tell my younger self this, but I’m doing the next best thing. I’m telling you.

[@CP-jk8nm]

What are you doing now?

[@h.s.3883]

@@CP-jk8nm I've actually decided to go back to school and earn a BA in business administration. I'm currently a full-time student as well as a full-time employee. I never realized how close I am to receiving this degree. I'm glad I made the decision to continue growing as a person.

[@busterkeatonsbriefs]

If I had to go through 4 rounds of interviews for an admin position, I'd think the boss was some kind of crazy unbearable slave driver. Sorry. Interviews are a two-way street.

[@lbrown1192]

busterkeatonsbriefs right and on top of that the money is not there

[@susanlester1]

busterkeatonsbriefs you won’t be hired for a great team.

[@stoicforall]

I was thinking the exact same thing, it’s not a CEO position, it’s a basic administrative job.

[@pamelaruiz2060]

what is it like becoming a Medical Amin is the money worth it?

[@kittykatm9545]

Ikr, he's acting as if it's a managerial position. So annoying

[@Daylady1028]

Being a person who is trying to become an administrative assistant, I find this video incredibly helpful. I know my weaknesses so I can improve them and what points to really sell about myself! Thank you for the post!

[@melindakalenga4268]

I'm with you on that I also want to become an admit assist and video like this gives me ideas of what I should be working on to get me there.

[@calisongbird]

Also, to cut through the BS and be real, a huge part of any successful EA's or AA's career is finding ways to flatter the boss's ego - which is generally sizeable. I've been doing this work for decades, and unfortunately I have found this to be true with multiple bosses. It's one of the more distasteful aspects of the job, honestly.

[@mrm64]

@Shorty Out of curiosity, where do you work?

[@mrs5046]

Yes. All excellent but PAY THEM WELL! Lately, the list gets longer and the pay is as if we just came out of high school. Admins. are key in every part of the company. When everyone lies, neglects, cheats the system, it is the admin. who will have your back and call them out.

[@princezii4868]

Hi I will soon be working as an Admin Assistant and trust me I don't have any experiences at all. Can you give me tips please?

[@princezii4868]

Do I need to be excellent in English Language in any way?🥺

[@nyemahgbonyea5122]

Please increase the volume!

[@viswathejaprofessional6190]

Toughest job. We need to do many tasks in a day and yet the pay is less with less respect.

[@Lethimleadtheway]

Encouraging more than 3 or 4 interviews is absurd. People looking for jobs have limited resources. Why would they waste the gas if you can't be more decisive and figure it out with 2-3 interviews. That's also a waste of the employer's time. If they need to meet the team first, make sure you schedule the interview accordingly. Also if you conduct a questionnaire and then a thorough phone interview it may only take one in person interview to select the right candidate. I don't think the methods presented in this video optimize time savings methods. Might need to update the video soon.

[@jasweb147]

Agreed!

[@mrs5046]

Yes

[@jairoherrera4040]

Agree. Time is money!

[@mahjabeenmalik5306]

well I experienced that that i what companies are doing nowadays and then they saturate to a point where they find a high school student,low pay,long hours ,no benefits Jack Welch formula ,People get burn out

[@cats4992]

Yup

[@nimfaalberto8383]

This is helpful. Thanks. But the thing is, sometimes being so good at interview does not necessarily mean has really good work ethics or really very good in actual.

[@TravisRobertsonCoaching]

+Nimfa Alberto Thanks for the comment and I agree with you. One of the things we do is conduct at least 4 rounds of interviews. Often 5 rounds. We also have a series of about 10 different stages that every applicant must pass through. So...by the time they get through all of that, we have a pretty good idea of what their work ethic and abilities are. It's not perfect but it is the best I've ever seen. ;-)

[@latoyalewis]

As an admin, this is super helpful and has confirmed a few suspicions I’ve had about what’s gone wrong in past positions. They RUSHED through the process.

[@summerlove829]

We need to get paid more. I am fed up of all the work, even working off hours for miserable pay. So I only do what I need until they understand we are underpaid!!

[@mechellekitchen9175]

I am in the process of updating my "out dated" resume. This was very helpful!! THANK YOU!

[@maddockcraddock5519]

This is great. I have worked in Admin off and on, but usually bomb out in the interviews. It makes sense. I can use this for a job interview to be an administration worker again. And yes, many job interviews/applications I have experienced are rushed and the panel just read questions from a piece of paper and do not smile. Uncomfortable. Admins are invariably undervalued !! Thank you Travis.

[@astherax1]

Complement...

[@talvezariana]

i was looking for this comment, when he first said compliment i thought "uhh?? in an interview?? why"

[@mieyattamalone]

Awesome 👏

[@stephenbelcher8783]

Math Wisdom of life Shopenhauer

[@Morrowadventures]

Compliment🥴

[@jazdelamor]

Thank you for sharing the professional qualities for administrative assistant. Not only did I learn "how" to get the position for the job, but for future guidance of owning a business someday! Thank you very much :)

[@berner]

This was very helpful. Not because I'm looking to hire an administrative assistant but because I'm applying for an AA position and seeing this from the other side, gave me more ammunition to help with a potential interview. Thank you very much for taking the time to put this video together

[@amit10061983]

Excellent points Shred by Mr. Travis Robertson. Luckily i am going for an interview tomorrow and this may help me.

[@BerthaMusic1]

excellent tips but the music in the background needs to be lower to make it easier to follow! very valuable...

[@TravisRobertsonCoaching]

+Bertha Perez Thanks, Bertha! Appreciate the feedback!

[@calisongbird]

Agreed - the music is distracting

[@ARTiB91]

Bertha Perez I agree!

[@xandro2445]

You're just old

[@gracehui883]

what about 10 interviews and learning all the family members in your household

[@shisefrancisco327]

Thanks for this video ! It is very helpful for my job interview :)

[@HugoSanchez-qq2oh]

In my experience as an administrative assistant, you have a lot of freedom and flexibility in the office or workspace which is great because you can offer a helping hand to your fellow colleagues. If there are times when you are overwhelmed and your workload has piled up it's your job to communicate to your team members that you are at your maximum workload and explain to them your situation. A good Employer/Management will understand that you are human and not some Robo admin slave. ONE BIG topic the video did NOT cover is that your ability to communicate has to be very proficient and you have to be very resourceful with the communication tools that you have at your disposal.

[@mahfah7911]

Any books or reads you can recommend to be proficient?

[@tessashaw862]

as a new administrative for the CEO in the company i work for I have gotten some great tips from your video to make myself better at my new career choice. Thanks for the tips! I appreciate all 5!!!

[@constanced7434]

It's so amazing. At one time - we didn't have videos, blue prints, softwares, 4 step hiring processes, 5 documents to write out and design, credit background check, criminal background check, background checks altogether - it's like NSA standards just to be a C-level's right hand. Makes you wonder what the hell happened in this field for it to be like you're being hired for the Pentagon. However Travis! I appreciate your video and the information provided. This statement certainly isn't towards "You" per se but definitely towards the process that leaves you exhausted but perhaps stronger by the time you get the damn job....or not. *shrugs shoulders* #Willful Appreciate your dedication and energy!

[@tonyaforddale4275]

Loved this video! Very informative from a former EA perspective. I'm researching for a speaking engagement. Thanks!!

[@dijonnestricklen7840]

I learn so much from this video thanks for the tip on the new job.

[@jolisathomas254]

Thank you these are good tips for me wanting to be a good strong Admin.

[@ardwaskasparyan678]

Very Useful!! Thank you Mr. Robertson, awsome advice;

[@junevendetti2850]

I was thinking of becoming an Admin Ass't, so I found your video, about what it takes to be an Admin Ass't. What I like is the diversity of the position. My background is Accounts Receivable, Billing, & Collections, which i like, but I'm looking expand my roll and branch out a little farther.

[@sweet_sanndy6037]

Loved the video! I am actually applying for a AA position and these are great things to know to bring up at the interview!

[@aliajs9449]

Can I discuss with you more about the job? .. If possible

[@nelaohaimbodi1389]

Awesome, deep insight, so helpful!!!!

[@annodonnell5289]

Very helpful for an administrator to know these are the high priority qualities being looked for by recruiters. I had 3 interviews for a role which I did for 5 years so no problem going through a longer hiring process. In theory, interviews are a two-way street but who's ever turned down a lucrative job because there were aspects they didn't like!! If you're being paid, the employer calls the shots......

[@julieheinen2720]

Great info! As someone who has been in and hired for the admin. position several times, I agree with this information. I would be curious to hear Travis speak further on one point. As stated, executives and assistants complement each other with their differences, but this can also be a source of conflict and tension (as is expressed in some comments below). For example, an assistant needs more details for a project, but the executive feels pestered by the nitty-gritty. Do you have any thoughts on working through this dynamic?

[@anjumtahir6629]

Excellent points Shred by Mr. Travis Robertson, here need vedio click with working of an admin relating to his jab

[@larstu24]

I like your communication style. Great tips for a small business owner.

[@TravisRobertsonCoaching]

Thanks, Bruce! I've got a lot more planned for small business owners! Stay tuned! :)

[@angelsrosena]

Loved the background song, that gave energy too =)

[@christiangab1227]

Thank you for sharing such a helpful guide for an administrative assistant you are truly awesome ^^

[@salah1salah]

Thank you for sharing your thoughts. You are very energetic, I personally like your way of communicating the message. I will have to interview some persons for the role of executive assistant for my own company today even starting from 10h30 and as I am engineer and used to interview technical people I don't have enough clues on how to choose my EA. I yet chosed one in the past but my choice was bad! Wish me good luck :-) Thanks again Moulay

[@doodooiffy]

I love what you are doing!

[@hannyrossita7536]

Very helpful complement sometimes we have to use our deep instinct too

[@RebeccaRhone]

Thank you! I am interviewing for an admin asst. position and this gave me an idea of what type of questions will be asked of me. Thanks agin!

[@onlymeowing]

I just like all of these tips, they help me very well :)

[@remaxjk]

I enjoyed your session at RE/MAX RE/CHARGE in Toronto yesterday on building a team. This video complements what you said there about always hiring an admin. person before hiring buyer/seller agents. I'm sharing with a REALTORS Facebook group I manage as the subject of hiring an admin. assistant is often posted about.

[@TravisRobertsonCoaching]

+Jenny Kotulak Thanks so much, Jenny! Glad you found both the session and the video helpful for your business. I appreciate you sharing this w/ your group!

[@frontrealestategroup]

Thanks for your words!

[@sir_jerhyn]

I have what it takes, to become a clerical or administrative assistant is honestly a dream job for me. I've been a bicycle courier for almost 6 years, and I just want to retire from it. I had an internship during my sophomore year of high school, it went pretty well, whoever there were limited duties to attend to during it. It was an experience, I think I am ready for the real thing. My computer skills, typing, wording, strong organization skills, and profoundly strong customer service would make employers automatically hire me! I am applying to many in my area.

[@ShafiaMMonroewatch]

This was great info on what an Admin Assistant should be bring to the company.

[@dijonnestricklen7840]

great video learned so much today from this video thanks again rescare acamdy program

[@shashankbs728]

Thanks Mr. Love this information From India 🇮🇳

[@maggietalewicz1964]

I found this really useful, now I know what I need to develop for a job in admin.

[@dijonnestricklen7840]

Thank you. travis for this video.

[@MariMarBercero]

Thank you for this kind content most be need like me.

[@karentrimble6939]

Awesome training!

[@dijonnestricklen7840]

you can learn a lot from this video. thank you rescare.

[@dijonnestricklen7840]

travis is rite i learn so much from this amazeing video great tips.

[@aryanushkidschannel5546]

You are so dashing and confident :)

[@leonkubayi9383]

Awesome video. I love it!!!

[@StarRoseAngelic]

I got a bit confused when you were speaking on personality styles. I think you meant "complement" (as in finding someone with a personality style that is complementary to yours) not "compliment" (which is finding an employee that will verbally flatter you about your personality lol). Other than that I found this video very helpful. Thank you :)

[@garrettodonnell4177]

+StarRoseAngelic That was a very detail-oriented reply.

[@TravisRobertsonCoaching]

+StarRoseAngelic LOL! You are correct. The joys of recording live with no editing. :)

[@calisongbird]

Haha - I zeroed in on that too! I'm a stickler for proper grammar and spelling. Sometimes just one letter changes the entire meaning of a word, as in this case. 😉

[@AriArcher]

lol

[@latoyalewis]

You’re hired!

[@Maaha11990]

Hi Travis, I hope you are doing well. I liked your video and subscribed to your channel as well. All the best.

[@innovativepropertymarbella640]

I wish that I had started watching Travis's videos a few years back. Really great stuff his ideas and experiences really mirror what has happened in my Real Estate business with really good advice that from my experience I know its right. Things have been really very good, but if I had seen these videos a couple of years back then iåreally very good , would have been quota busting amazing

[@ruready2learn1]

Being a detail person I can't help but notice your misspellings: complement, not compliment; systems not systums. I was the executive assistant for the A-Team at an acute care hospital for nine years. I love your energy and approachability.

[@joshuataylor6087]

He wrote the e cursively. Tut tut, deails ruready2learn1

[@ececmd578]

thank s this video why i was watching this video only just your face Glad you found both the session and the video helpful for your business and helpful me I find this video incredibly helpful

[@isabellamintah6881]

Thanks, learning how to be an admin!

[@DeeconYT]

What about someone who can spell?

[@animefara9685]

I am going through this hiring process and to be 100% honest I like it. It shows me that they are serious about creating an atmosphere of comfort and productive work. If it bothers one then maybe this career field isn't a suitable fit for you. I have been hired in one day and I have been hired in a process that took 2 weeks. Yes it is important to find a job as soon as possible so you can begin learning and making an income but understand that if they do not pick the proper match then they are wasting time that could be used to further their business. I believe the process to be beneficial for both parties.

[@queenmother123]

Extremely helpful I have an admin assistant interview tomorrow

[@Onyiiiiiii]

The music overshadows the message.

[@phoenixbluex]

1. Must be _____ ______ (He writes detail oriented) Actual Answer: Must be a woman. They don't hire men.

[@mdnahidn]

*Ahhh..truth being told*

[@bshaw7230]

I just got hired to do admin im a male super 😁 excited

[@dijonnestricklen7840]

this a awsome video i learn a lot from this video.thank you rescare.

[@jelladeni2204]

Good day i just want to ask if what the school administrative assistant 2 usually do in microsoft excel? what excel formulas usually using in this work? thank you.

[@Ashish0027]

Thanks..great content!

[@saul528]

Thanks for these tips

[@christim7272]

A good video, except for the music that was too loud. It would be nice to hear you easier.

[@dijonnestricklen7840]

great tips thank you rescare.

[@kickingworld]

Legit tips, thank you!

[@courtneyspencer5063]

This was great!

[@godfredamankwah3812]

Okay, so you're already hired, but find your boss is not exactly "prepared" for an EA. He's simply not forthcoming with information and he finds you "too assertive." What do you do?

[@latoyalewis]

this is a GREAT question. I say find a time to grab a coffee and tell them help me help you. Find different ways to say the same thing. If you say it to them for a full month and nothing changes, it's time to re-think things.

[@Lizzette48]

Great video. I will tell my students about your channel.

[@dijonnestricklen7840]

he is so awsome thank. you rescare.

[@hikeishasmith9332]

Great points !!!!

[@dijonnestricklen7840]

great video thank you rescare.

[@oldgregg9074]

Nice to see this as the person applying for the job. Step ahead of the interviewer.

[@tankersmit]

Ah! What would you guys do without an Executive Assistant!!

[@MannyMoreVlog]

nice, thank you for sharing.

[@elprofessor3397]

lol I absolutely understand now why my application was on process for almost 2months haha. and fortunately I got the job for admin support and I am here to get some tips and idea how the system work as an admin support

[@legacyadmin7897]

Hi Travis I’m a GC I really like your videos I definitely would like to improve my GC company and my real estate game. What all the videos that you would recommend

[@asifumar608]

100% right & useful upload by You :)

[@roshookf6685]

Hi , I like the video and I hope to explain more about the administrative and marketing too thanks you sir

[@MISAO_SAO]

Love it!

[@daisyluck9443]

I like the information you provide thanks. I recommend that you remove the music its distracting and too loud, kind of annoying.

[@neetrab]

he doesnt hv to remove it, he can just adjust the volume level.

[@oxnerd]

I can’t do the fifth tip lol. I’m not willing to look for more work...at my workplace lol

[@jamieholladay7699]

great video! can you offer any specific advice for developing a higher level of detail focus as well as tips for creating new systems in places where none exist?? thank you!

[@JewelBlueIbanez]

Do you have any advice for someone like myself who is naturally all these things and wants a career as an administrative assistant, but has been stuck in a low end job such as fast food for a long time? How do we show we have these skills to get hired so they don’t just see our fast food experience and write us off as unskilled and unambitious?

[@balkaur1993]

Good advice, seems to be overlapped by the music, would be a good idea to have it a lower volume next time.

[@ericafarley2850]

I am looking to transition into an Admin Assistant career, but before I do I would like to prepare myself. Can you give me or point me in a direction for a good resource on learning the different job duties of an Admin Ass.?

[@Alex-ro2lg]

Excellent video! I just come from another video make sleepy, I click you video, this video keep moving make eyes won't sleepy.. haha

[@jazzielove1699]

I love this video.

[@TruthofDilly]

I’m sorry but this is all true. I e been admin for years and this is very accurate...now I know why my bosses appreciate the way I work.

[@elisharichardson5185]

Hi Travis, I enjoy the video but will like more explanation on the personality part of it

[@QueenChastity]

4 rounds of interviews??? Dragging it....got Me fucked up lmaooo Better get Me while you can.

[@lebuslady88]

Thank you!

[@alexanderhuamani1158]

Could you explain what we could do in an interview as candidate of admin?

[@fredimorales5157]

Could you make a video describing the characteristics of a good businessman? I would like to known what qualities should a person majoring in business should posses.

[@calisongbird]

Fredi Morales Greed