BG10 Pump and solenoid valve access, removal, and replacement

BG10/10N2 carpet extractor pump, and solenoid valve access, removal, and replacement video 2 part video series

[@TheOriginalMrBadaBing]

Thank you for putting this together - straightforward, easy to follow, solved my problem.

[@sallyghizzoni7661]

Wonderful video! Clear audio directions, wonderful video and it proceeded at a nice pace for doing the repair. Thank you for keeping carpet shampooers, that have an easily fixable problem, out of our landfill!

[@garyhulett5219]

I have owned a Bissell BG10 for 5 years and it's been the best rug cleaner that I've ever used. I rented every type of rug scrubber in the past and NONE compare to the BG10. After 5 years of hard use a valve needed replaced, the factory representative explained my problem, sent me the valve at a fair price. The repair video explained in great detail how to change the valve. One hour later my scrubber is ready for many more dirty carpets. Thank you Bissell for a Quality 5 Star Product and a Great Support Team. P. S. I've purchased a second BG10 because my work is expanding. Matthew 6:33

[@bissellcommercialcustomers4100]

We are excited to hear about the expansion of your work! And so glad one of our machines enables that for you! -Amanda

[@iamsnedman]

Great video with great detail and video. Thank you

[@bissellcommercialcustomers4100]

David, Thank you for the feedback! I am glad you found it helpful!-Amanda

[@Troy-Echo]

The only issue I ran into was when I put the pump back in, it was rotated 90 degrees and the saddles would not go back on. That, and Lowe's and two auto parts stores didn't have those pinch clamps to go over the surgical hose.

[@kayjr9795]

Thanks for sharing, really helpfull!

[@bfoot2211]

Thank you very much! Saved $100s

[@bissellcommercialcustomers4100]

We are very glad we could be here to help!-Amanda

[@ingridlandinezlara3912]

Hola. Mi maquina no me quiwre aspirar bien en la parte de adelante. Tengo q presionarlla hacia abajo para q lo pueda hacer m que sera gracias 1

[@applianceman6009]

Can you upload one on how to replace the suction motor on this machine?

[@cherrycoy163]

This is a most wonderful video. So detailed and doable. I shampooed my carpet and 6 months later pulled out the machine to do it again, and there is no water flow. I turned the machine on and put an object in the hose attachment water valve and no spray out at all. Not even a bubble. The red spray trigger on the handle...nothing. I was going to replace both the pump and solenoid but I am thinking that maybe only the pump is bad. Is there a way to tell which one is bad? The flow device does not turn either. It was replaced two years ago when water started squirting out the top of it.

[@bissellcommercialcustomers4100]

CherryCoy163, Thank you for the compliment on our machine! Now, regarding the no spray issue...if you can give us a call at 800-242-1378 ext 2180, we will get your email address and see about providing you the testing procedure to help identify the culprit (it is generally going to be a bad pump, bad flow indicator, or a frozen solenoid valve). We look forward to further assisting you!-Amanda

[@David-cu7mf]

Thank you for this video and can you tell me what size the hose clamps are?

[@JohnS1212]

8mm for anyone that needs to know going forward. The 8mm clamps have a maximum inside diameter of 8.6-9.5mm.

[@CVRCI]

Would this unit also work to clean tile and grout?

[@fiddyfidalgo]

This is a great video..Do i have to remove pump to change Solenoid

[@bissellcommercialcustomers4100]

@fiddyfidalgo1369-Thank you for the compliment! No you do not have to remove the pump to change the solenoid valve. Call us at 800-242-1378, ext. 2180 if you run into any issues.-Amanda

[@fiddyfidalgo]

Is the solenoid replacement done the same way if i have the 86T3-2

[@bissellcommercialcustomers4100]

@@fiddyfidalgo It should be almost, if not identical in the process. However, you may want to search other video sources on that specific model, just to be sure!-Amanda

[@Troy-Echo]

Instead of using a knife on those tie wraps, a pair of communications scissors works so much better with no risk of cutting the tubes or yourself. These scissors are made for cutting things like tie wraps, CAT5, CAT6 and CAT7 data cables, so they can easily cut tie wraps without damaging the scissors. Using normal scissors will just ruin the scissors. The scissors I have are about 25 years old, so they hold up well. Great video otherwise. I'd like to have seen some troubleshooting steps to know which to replace, the pump or the solenoid.

[@jorgeespinoza7086]

I just bought one yesterday and it was working fine now it won’t spray or flow indicator spins I can’t find any video explaining whats the problem. Please help thanks.

[@bissellcommercialcustomers4100]

Are you using the machine with or without the hose attachment?-Amanda S.

[@JuanGarcia-rq5we]

Great detailed videos however; I still have the problem with my BG10 Machine. The foot motor works and makes the role spin, water is dispensed (sprayed) correctly and flow indicator moves (spins), I cleaned all debris, I checked for suctioning on top of the dirty water tank, the motor duct and also inspected the float & baffle for any damage, changed the pump, the solenoid and still no suction. Any help will be greatly appreciated as I worry that my wife may be thinking that I am making all this up to avoid cleaning the carpet.

[@bissellcommercialcustomers4100]

Juan, I believe you have a separate issue in the "still no suction" complaint. But that's okay because I have a video for that too! Please check out this video, kzbin.info/www/bejne/qpqzmZKhfrFqpsk, or search, "BG10 checking for no suction causes". I believe that will give you the answer/reason you are needing. If any of those items look damaged or in need of replacement, just call us. That's what we are here for!-800-242-1378 ext 2180-Customer Service

[@codynoble455]

Nice video! My Big Green is leaking water from the front sprayer (red nozzle underneath). It just leaks water from the moment it is powered on. I tried testing the trigger on the handle, and it works as it's supposed to. It also seems like it isn't cleaning as good, but this may be due to the excess water it is spitting out. Any ideas for what to fix? I can't find anything online.

[@bissellcommercialcustomers4100]

Cody, Thank you for the detailed information! For the leaky spray nozzle, remove solution tank from unit and fill halfway with water. Hold the tank over your sink and see if the problem might actually be the cap on the tank. If it is not the tank cap, more than likely you have a solenoid valve that is stuck in the open position and may need to be replaced. As far as the decline in quality of cleaning, more detailed info may be needed but you will want to clean out the brush carriage area (drop the brush carriage and clean out the entire area behind the brush as the dirt or nastiness will deposit back onto the carpet if it is not cleaned off). If it is not sucking the solution and dirt up off of the carpet as well as it used to, you will want to follow along with my "BG10 checking for no suction causes" video as the issue may be in the nozzle assembly. You can call us at 800-242-1378 and ask for Customer Service if further assistance or parts are needed. I hope this helps!

[@codynoble455]

@@bissellcommercialcustomers4100 Thank you for your reply; extremely helpful! Having had previous Bissell vacuums (and fixing a variety of issues on them) the tank cap was one of the first things I checked. I think you nailed it on suspecting the solenoid valve. I looked up the solenoid valve for this machine, and it seems like people are saying it fixed their constant spraying problem. I have the 86T3, do you think the bottom of the machine will be similar to the BG10? Thanks again for your help.

[@bissellcommercialcustomers4100]

@@codynoble455 The part will be the same as the components are the same. It is the cord set up that is different. Same solenoid valve regardless! :)

[@codynoble455]

@@bissellcommercialcustomers4100 PS: Thank you again for posting this! Finally received the part, and thanks to your video, was able to successfully swap out the solenoid. No more leaking/constant spraying!

[@bissellcommercialcustomers4100]

@@codynoble455 That is AWESOME Cody! Great job and so glad we could help!

[@vanni_doestv4516]

Is there any known pumps that can fit and be an upgrade to these machine's? Something with more pressure?

[@bissellcommercialcustomers4100]

According to the engineers, there has never been a reason to do so-Amanda

[@jeremiahambrose3163]

My hand wand attachment is working fine. However, the base unit does not engage (spray or suction) when the trigger is pressed. Where should I start? Can it still be a solenoid issue? Thank you!

[@bissellcommercialcustomers4100]

Jeremiah, The fact that the hose/tool combo is working fine is the perfect indicator that the issue is going to be found below that are of the unit. So, as long as you have removed the spray nozzle to check for blockages, yes it will probably end up being your solenoid valve.

[@hartleytaylor1144]

Hello, my unit as soon as it is powered on sprays water continuously without pulling the trigger. What could this be ? Everything else works just fine. It sucks up the water no problem. Just cannot control the water coming out.

[@bissellcommercialcustomers4100]

Hartley, This is a classic symptom of a frozen solenoid valve. It may have had time to effect the flow indicator as well but that solenoid valve is more than likely seized in an open position. Change that bad boy out, test the unit, and then you will be able to tell if the flow indicator has been compromised as well. Call us if you need assistance: 800-242-1378 ext 2180.

[@jermainefjolly]

I’m not getting any water ,witch one do I change ? Or do I chance both pump and solenoid ?

[@bissellcommercialcustomers4100]

Jermaine, You will want to test the pump first. Water in solution tank, turn unit on, and insert a large unbent paperclip into the small solution hose port directly in front of your flow indicator and depress the self-sealing gasket to allow the water to exit. If the water shoots up 6 to 8 inches high, the pump is good and you will only need to change out the solenoid valve.

[@jermainefjolly]

@@bissellcommercialcustomers4100 thank you ,I pull the machine down and the solenoid is rusted out ,must have gotten wet somehow

[@shemreyes5564]

My machine in not spraying water from the top or the bottom. I replaced the flow indicator and still not water. I checked for clogs and no water. I inserted the paper clip and no water came up so I guess it’s the pump. Where can I get a replacement pump?

[@shemreyes5564]

Do I need to change the solenoid valve as well?

[@bissellcommercialcustomers4100]

@@shemreyes5564 Shem, Yes it does sound as if you will possibly need both the pump and solenoid valve, and maybe even a new flow indicator. The pump pushes the spray, the flow indicator directs it through the machine, and the solenoid valve allows it to exit the unit. Get the three parts and start in that order with the replacement. Pump first-did it resolve the issue. If not, flow indicator second. Did that resolve the issue? If no, replace solenoid valve. Your problem should then be TOTALLY resolved.

[@FacilityFleetAEA]

Hi i need to replace the solenoid valve on my Bissell where can i get it?

[@bissellcommercialcustomers4100]

You are looking for part #2037436. It can be obtained through different locations, but you can also call us at 800-242-1378 and ask for the Sales Department. They will gladly assist you!-Amanda S.

[@sheikhandbake8804]

This is the only repair video I could find on the BG10. There are no Bissell repair centers in Milwaukee Metropolitan Area (50 miles) WI. They are no longer in business or perhaps Bissell has ticked them off and they no longer service Bissell equipment - Website is not up yo date. The Bissell online chat rep told me they don't have service manuals for their equipment (not available to the general public?). No customer service or manuals. That sucks. My Big Green Clean Machine shuts off when t I rotate the handle yet remains on when the handle is upright. I have taken the covers off to see if there is noticeable wear on flex point of the wire harness and have no clue would should be the next step. Any advice on what it could be or how I can get expert advice?

[@bissellcommercialcustomers4100]

So first off please allow me to notate that there is a difference between Bissell and Bissell Commercial. We handle two totally different divisions of floor cleaning machines. So, with that said, I am here to assist with Bissell Commercial units. Now, onto the homecare version that you have of our BG10/10N2 carpet extractor. SheikandBake, you will need to open up the bottom (foot motor) area to begin with. What you are describing is usually traced back to a burnt foot motor and/or circuit board. This video should get you into that area. Also, please note, I have just done a service center search on bissell.com and you have 3 local repair center options within a 15 mile radius of zip code 53202.-ase

[@sheikhandbake8804]

@@bissellcommercialcustomers4100 I appreciate your quick response to my query. The repair center options on the bissell website are not kept up to date. I have opened the foot motor area before and will look at components described. THX

[@punditjudgement]

@@sheikhandbake8804 I know this was 3 months ago, were you able to remove the foot motor area and determine the issue? I ran into the same issue as you and I just ended up taking all of the screws out kind of guessing and I did find that my circuit board was fried. I ordered a new one for 30 bucks and it runs good as gold. If you want I can do a video, just let me know.

[@sheikhandbake8804]

@@punditjudgement After numerous calls I found a repair shop willing to look at it. When I described the symptoms the owner said he wouldn't know what to look for. When I plugged it in to show how the problem manifested itself, it magically disappeared and I have had no issues to date. I appreciate your diligence and follow-through. THX

[@00thos]

any idea why a BG10 commercial wont power on at all?

[@bissellcommercialcustomers4100]

@00thos-On a BG10, the main power cord is able to be removed from the handle by unscrewing the screws and disconnecting the plug harness. Inspect this plug in module for any signs of electrical issue (dark, smoky looking). If no signs of electrical issues are noted, more then likely it is the main vacuum motor's wiring connection that has failed. You are able to open the unit for this inspection as well and once into the vacuum motor area, it will not be hard to find and check those wiring points. If you need further assistance, please contact us at 800-242-1378, ext. 2180 and our Customer Service Department will be more than happy to provide further support!-Customer Service

[@renardowilliams6822]

I changed the pump, solenoid, flow indicator, still don't have water flow when I press the red trigger for spraying. I also stuck a paper clip to press down inside the flow indicator, no water shot up, please assist.

[@bissellcommercialcustomers4100]

Renardo, If you tested the pump pressure in the manner that you have described without any spray, the pump (even new) may be bad. It may also be installed incorrectly. You may want to double-check the installation. Once you have done that, if it is still not producing a 6 to 8 inch stream upon testing the flow indicator the way you described, it is a bad pump.-Amanda

[@renardowilliams6822]

@@bissellcommercialcustomers4100 one of my connections to the pump, were not connected. Where can I order the power supply connector on side of machine, the part that is connected to the black plug? Not asking for the yellow cord

[@bissellcommercialcustomers4100]

@@renardowilliams6822 Renardo, I believe you are meaning the portion on the side of the handle where the small cord comes out of the unit for power. If that is correct, call us at 800-242-1378 and let them know that you need to order part #2037732.-Amanda

[@clarencenikel_6420]

My vacuum works now after replacing all those parts but for some reason it still doesn’t spray water and the vacuum still doesn’t circulate from below through the tank.

[@bissellcommercialcustomers4100]

Clarence, If the pump and solenoid valve have both been replaced, my only remaining question is what is the flow indicator doing or not doing? You may still need to replace it-ASE

[@clarencenikel_6420]

@@bissellcommercialcustomers4100 I had to troubleshoot it again. I may had gotten bad parts. The vacuum motor is in good condition except the spraying part which could be the pump.

[@clarencenikel_6420]

@@bissellcommercialcustomers4100 I found out what was the issue. The solenoid that I ordered was a bad part.

[@bissellcommercialcustomers4100]

@@clarencenikel_6420 It is always nice to have the details resolved! I am glad you were able to get the issue fixed and we hope you enjoy many more years of use out of the unit. Please feel free to contact us should you require anything further, 800-242-1378 ext. 2180-ASE

[@cerndo]

i just replaced the solenoid valve on mine and Im still getting constant water spray. What should i change next, the pump?

[@bissellcommercialcustomers4100]

slamwalleye - Your next move is to change the flow indicator. Keep us posted!-Customer Service

[@cerndo]

@@bissellcommercialcustomers4100 thank you, the leak is not coming from up top by the flow indicator but from the bottom of the machine. Should I still try and swap the flow indicator out?

[@bissellcommercialcustomers4100]

slamwalleye - You absolutely should change out the flow indicator. As I explained in one of the other videos, sometimes you will find the evidence of the flow indicator leak located directly in front (or around this area) of the left rear wheel (aka, under the flow indicator's position as it sits in the unit). If the pump was the issue, you would not have spray, but more of a bubbling or no spray. Change out your flow indicator and I will look forward to your update afterwards-Customer Service

[@cerndo]

@@bissellcommercialcustomers4100 ok, will do, thank for taking the time to reply!

[@cerndo]

@@bissellcommercialcustomers4100 you were 100% correct. I replaced the flow meter and now Big Green works again as it should. Thank you for your help and direction!!!

[@bissellcommercialcustomers4100]

Applianceman600, I will see about getting that filmed for you. However, please keep in mind that the vacuum motor is not something that normally goes out. You may want to call us first for some troubleshooting. 800-242-1378 and ask for Customer Service.