What to Do When Someone is Lying to You

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About The Black Swan Group
Founded and led by former lead FBI hostage negotiator, Chris Voss, the Black Swan Group has 10+ years of experience working with companies and individuals on taking their negotiation skills to the next level. Chris’ book, Never Split the Difference, is a Wall Street Journal bestseller and has sold over 2 million copies worldwide. Our expert team of coaches discuss everything from silence techniques to influential empathy.
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Thanks for watching!

[@WGPower_Nonchalant_Cafe]

So awesome how Black swan doesn't just give you robot phrases but actually teaches you how to think...

[@phanikedhara1310]

My man Chris ❤ you literally changed my life. In both personal and professional level. Personal : I am an assertive and my relationship with my mom was not good before. After reading your book and consuming your content in videos, I controlled myself and changed a lot. Labels work on my mom insanely crazyy. And now I am happy with my mom. Professional : I started an agency and struggled a lot to get clients. At last I booked a meeting with a prospect and I was very nervous (I don't have sales experience) I made him talk and used - Accusations, Labels, and got That's right from him and he didn't even checked the presentation. He said, send a demo and you will have payment. Literally that was crazy for me haha it feels like now I can successfully throw the presentation in the GARBAGE. Gathering money to take your advanced courses. Thanks a lot Black Swan group and Chris Voss for all the free Value 🎉❤

[@HowtoRestoreHeadlights]

Sounds like you’re out there getting it!! Keep up the great work AND stay open to learning new things like this. Seems like you’re excited to continue with your training with Black swan Group!

[@phanikedhara1310]

​@@HowtoRestoreHeadlightsThat's right. This might sound crazyy and you might think to yourself that this is the shit that doesn't work. Would it be too much to ask to be in touch with you and practice with like minded people....?

[@stevepest4143]

​@@phanikedhara1310lol I've heard the story behind that phrase. Made me laugh because I recognized it but nicely done.

[@sankaranarayanan901]

Any examples of how it worked with your mom would be helpful.

[@sankaranarayanan901]

​@@stevepest4143sounds like you really like jokes.

[@allan640]

Most people are rarely honest, and most people don't like an honest person.

[@brightpage1020]

What he says about handwriting is REAL! Your body's muscle memory reads each letter with it's own unique character, but goes to sleep feeling the same reps of smooth plastic rythmic keystrokes or thumb touches on your glass phone screen. You get a deeper connection when you hand write. From your body. It has to move in ways it may have forgotten lately and that sparks fresh neural connections or reopens old bridges mentally between ideas.

[@NegotiationMastery]

That's Right!

[@catherinedachtler2823]

i could spend a year with the chris and still need more time 😊

[@fitnesssoup7553]

People aren't always honest. That's an understatement!

[@jabezkikurui]

You seem to think its an understatement to say people are always dishonest?

[@fitnesssoup7553]

@@jabezkikurui That’s right! 😅

[@hinteregions]

I am a designer, I've often thought that in dispute or negotiation the parties instead of competing, trying to defeat each other, should work together to resolve the problem as in a design collaboration. And here it is, this is what it looks like, with bells on too. Thank you.

[@NegotiationMastery]

You're Welcome!

[@brightpage1020]

Not yet had the pleasure, but seen lots of videos and read Voss' work. Effective. Sharp tack. Knows how to play the soft game to find workarounds and pivot positions quickly without beating anyone down. I'd invest in him again.

[@crystalmasters8582]

You get far more with honey than vinegar.

[@xGINGERxBREADx]

"Tone of voice, human commnication.. it's a perishable skill, are you practising? Take notes because hand writing processes differently than typing" - SO valuable!!

[@HowtoRestoreHeadlights]

The transition to Sandy was perfect!!!

[@brightpage1020]

Did he just say, "There's enough ethical business people to make a difference"?!?!? For real?!?! Whaaohw. Learn something new every day. Thanks!

[@joe_wales]

Chris Voss has saved me tens of thousands pound's beg steal borrow even buy his book. His master class is better than the book because there is less fluff but still excellent

[@NegotiationMastery]

You should try coming to see us live! Here is the link to our upcoming events: www.blackswanltd.com/live-events

[@joe_wales]

Come to the uk! And it’s a deal!

[@jamescampbell-gray3203]

I wish I had the ability to take advantage of your latest deal, Chris. I know those who have won't be dissappointed. Thanks for sharing the oppourtunity.

[@NegotiationMastery]

Than you for being a loyal supporter of our channel. We see you!

[@berrylict]

I'm not a massive fan of these self-help videos (nothing against Mr. Voss), but in this one Voss proves to be extremely effective. First, he caught the life-clinging tendency of the kidnapper, and then, seeing that the kidnapper wants to convey an "I don't care if I live", Voss then puts it immediately against him "Then how can I depend on any word you give me, if you're suicidal. Yeah right, I will send you a car, you will kill the hostage and then exit yourself. I need to talk to someone stable, rational. Because I want to help you, but I can't help you if you can't be helped."

[@orcanimal]

It's interesting to see Chris play the negotiator, because his angle of questions and the way he appealed to emotion and logic was very interesting. It's a shame the host was so focused on just not engaging with him at all and just focused on the timer, which isn't how a real person in that scenario would react. Watching Chris actually talk to someone who would engage with him in that role would be incredibly interesting.

[@sankaranarayanan901]

Thanks a lot. Learnt a ton.hand written notes, work ethic, collaboration are my favorite.

[@garyfrancis6193]

We are being lied to all the time.

[@NegotiationMastery]

That's why it's so important to use the skills.

[@answer979]

I love negotiation brooooooooooooo soooooo coool pleas do more of this

[@HowtoRestoreHeadlights]

Love seeing these new clips 🙌

[@icysurfer1]

Thx again folks

[@JoannaZng13]

👏🏼 congrats! On your continued success Chris and host #thebest 🤩

[@NegotiationMastery]

Thanks so much!

[@TammyTaylorNailsSouth-Africa]

Thanks from Mel Viljoen

[@NegotiationMastery]

Hello my friend! Thank you so much for being a Super Supporter!! Let us know what you need help with. We are here!!

[@anthonygizze]

Excellent content

[@NegotiationMastery]

Glad you enjoyed it

[@lorellamessana2346]

Gesus ….world I have time and timer for collaboration and happy New Years afther or before 😂 fortunately

[@rofo931]

cool stuff

[@dancanwaiharo2169]

Nice

[@jamescampbell-gray3203]

Who knows if I could calmly respond this way if actually faced with this test, let alone the real situation... I wonder how affective or ineffective this response to "I need a car in 60 seconds or she dies." would be: "Hi my name's James." "I don't care what your name is, give me the car in 60 seconds or she dies.." "What's wrong, with 6 years.. and she lives?...

[@NegotiationMastery]

Sign up for one of our LIVE events! Let us know which one you're coming to and we will record it for youtube. Here is the link: www.blackswanltd.com/live-events

[@bedadays1763]

Can some of the questions be used in dating/seduction etc?

[@mustafa.kamaly]

Hey, there is something i didn't understand. should i use them just on important negotiations like buying something? Or should i use them entire day and my daily life? I couldn't find a way to use in a normal day for some techniques Sorry for my bad English :D

[@NegotiationMastery]

These are conversational skills. If you practice them everyday throughout the day in any conversation or even mental reps while watching tv, they will become natural to you. So when those important conversations and negotiations come up you will be better and see better results. Start with the Quick 2+1. (Labels, Mirrors, Dynamic Silence)

[@mustafa.kamaly]

@@NegotiationMastery Then, When i finished the book, shouldn't I try every technique same time right? I think , I should choose some of them according to situation.

[@mustafa.kamaly]

I still don't know how to make Dj voice. listened but didn't understand. Can anyone send me any examples. I don't know english so I just listen that voice. Can't understand the conversations .D It's like just speaking slower and little bit deeper or just slower and lower? Must i speak all the time like this or just end of the sentence?

[@NegotiationMastery]

You should be in your Accommodator's voice 80% of the time and you're Analyst voice 20%. We have several videos on our channel talking about how to use Tone. Here is a link to Troy Smith's short about it: kzbin.infoJfM6Edj9t5Q

[@almmason7]

Thank you, this was very helpful! ​@NegotiationMastery

[@liroiter6002]

9.30 11

[@portal432]

Wow nice to see someone with the last name Voss have teeth

[@pseudomonarchiadaemonum4566]

This first interviewer totally ruined the "60 seconds or she dies" roleplaying by being unrealistically stubborn...

[@Anson7777]

Sooooo RUDE when a host who is interviewing a guest looks down for longer than 2 seconds while the guest is talking.( UNLESS they Tell the guest in advance "I'm writing down what you say, I'm listening")... They clearly show that they aren't listening carefully because they aren't interested...!! ie the one with the glasses

[@lorellamessana2346]

😂🎉

[@charlotteiliu]

The host is doing so very poorly. Wow it is eye opening.

[@AnaRanja]

Ii dai de inteles ca stii ca minte si l lasi sa minta dar te retragi din relatie

[@bmk4851]

Wtf is "suicide by cop" lmao, it sounds like a contrived way of just saying a cop killed and murdered somebody

[@Suite_Jimmy_D]

It is when a person intentionally behaves in a way that is sure to elicit a response where the police shoot to kill, fully intending to die as a result of their actions