BlackVue App + Cloud Set Up Guide | How-To | BlackboxMyCar

[@teagyy1492]

as soon as i attempt to connect to the blackvue wifi i get told there is no internet connection and i physically cannot do anything on the app unless i disconnect. this is crazy. doesn't matter what i do. how am i supposed to use the app if i can't connect to the blackvue wifi

[@blackboxmycar]

Sorry to hear that, yes the app needs a constant internet source, while the camera wifi cuts out the internet, which is frustrating. I recommend using your standard internet connection to navigate through the app, and then only connecting to the camera wifi at the last step of the connection process, in which the app asks for you to connect to the camera app.

[@DarrylBottin]

The current app V3.46 is a total mess, as were all the previous versions apart from V3.44, the app developers should be fired for destroying the brands name, I've not been able to connect to my 5mth old DR750X-2CH PLUS since 11th of April, I have no faith in the apps stability so i will return the device to the retailer and demand a refund, good cameras ruined by incompetent app developers.

[@VarlsSki]

Yes, the app is rubbish!

[@sotired7453]

Glad I’m not the only one who thinks that.

[@craftyclipsmedia]

Similar problems in Aus Still cannot connect to cloud.

[@Lori-pg3hs]

I haven't been able to connect to cloud for 4 days now. Customer service told me they had a server issue but it's still not working in the US. I can connect straight to the dash but i pay for cloud. I noticed my wifi light white light takes a little longer to come on

[@CaptainCJ97]

Odd how in 2023 there's no dark mode it's pretty much a standard I & others don't want to open the app at night & get blasted by a white light. One big to add sometimes the camera will randomly drop the cloud feature even tho the cm100 is right next to it so if you're at work & want to see what's going with your vehicle nope

[@blackboxmycar]

A dark mode is actually a great idea CJ!! I'll float it by BlackVue. As for the CM100 connection issues, you're right it should not randomly drop the cloud, as the LTE module should pair to the cloud whenever the camera has power. My recommendation would be to try another cloud connection method to see if the camera drops the cloud in the same way after long enough, or if the issue is the module itself/SIM card.

[@sotired7453]

I have had it for months and still can’t use it my car asks to join the dash cam and then it says it will cancel out the Mazda wifi 🤦🏻‍♀️ I wish I got just the normal type but it was installed when I brought the car I should have looked at what this camera was before I approved it as it’s to hard for me to,follow and as I see from your video others have that problem too.

[@just_a_fellow_aussie3980]

Hi there, just was wondering if there was a camera that could be remotely accessed live by someone from a different state who obviously cannot connect to the wifi/camera. Thanks!

[@minwade5436]

Just picked up my car fr the Au dealership, the after sales person had left for the day. I drove home & “tried” to set up BV750S which is mostly available in my country, needless to say the cameras wouldn’t connect. Yes have created a BV acct, but that’s it. Guess it’s another trip to the dealership tomorrow. Best wishes from Adelaide; South Australia🇦🇺💐

[@blackboxmycar]

Hope it works out! Sometimes these apps take a bit of time to wrap your head around. If issues persist, please contact BlackVue directly, and they should be able to assist.

[@teagyy1492]

Hey mate, another aussie here (qld). having the exact same dramas as you by the sounds of i; i've got the 770x

[@craftyclipsmedia]

Same BlackVue problems with not being able to connect to Cloud in Victoria, Australia

[@NSingh-jg8gd]

Cannot connect to cloud in. Melbourne. This sucks.

[@sotired7453]

I thought I would be clever and get a dash cam installed for me as I always had wires hanging down and they put the DR800 front and back camera. I can’t do anything with it and now wish I stuck to a cheap one off eBay. I can’t connect to wifi it has a sim but it always says something isn’t connected.

[@michaelw2263]

I'm a little confused on seamless pairing still. Is it just a connection between the dash cam and your phone like bluetooth, or is it going to use cell phone data (if you aren't connected to any wifi)? Say for example, I just want to view a video from the camera but don't plan to download or save it, is that how seamless pairing works?

[@blackboxmycar]

Sorry to hear there's some confusion on seamless pairing. Seamless pairing means that when you open the app, the app will ask for your permission to connect to the camera's wifi, and with that, will automatically connect, and allow you to stream videos from the camera, all without leaving the BlackVue app. As for the Bluetooth, that is mainly for the setup process, which makes it very easy.

[@NSingh-jg8gd]

Hello while connected to app and camera i can view rear camera video but front camera footage wont play. Can you help

[@blackboxmycar]

Hm, quite an odd issue. If you have a 4k model, consider downgrading the image quality, as it's possible your phone is having issues processing it compared to the 1080p footage of the rear camera. It is most likely an issue with the connection to your phone or with your phone processing the data, which is more challenging than the rear camera. Still, a top priority is ensuring there's nothing wrong with the camera. I also recommend viewing the footage on your computer directly through the SD card to ensure that the camera itself is in good shape.

[@mybigcj]

can the speed recording be disabled? I know how to have it turned off the display, I don't want it to record at all.

[@blackboxmycar]

Of course, this feature can be fully disabled on all BlackVue models as needed.

[@ellgee9402]

Why is the video download only 480p? I thought this is a hi def camera? how do you change it to download at full 4k?

[@blackboxmycar]

Video is by default streamed in a lower resolution so that it can easily be viewed on-the-fly. When downloading the video, it should be the raw quality it is recorded in.

[@shaneynereneyne4493]

I just bought a 2 channel and it was missing the cloud code sticker. Looked scratched off. Any ideas what I can do now? Or it it worthless as it sits? Thanks!

[@blackboxmycar]

Sorry to hear that, the camera definitely shouldn't be worthless, and this should be fixable. Try checking the camera information through the BlackVue PC viewer when you connect the SD card to the computer. Then, try contacting BlackVue for assistance at [e-mail]

[@Pitiful_reject]

I got the everything done today at 4 am the sim card stopped working and can’t get it to connect again what should I do

[@blackboxmycar]

Sorry to hear that, try turning the camera on and off again, and if that doesn't work, take out the SIM card and then put it back in.

[@JoseSuarez-no7qx]

Hello, Now checking myself I realize that in the App in the Wi-Fi connectivity tab the option for 3 Hotspots does not appear, only one, I have a DR779X LTE, what could it be?

[@wingobingo]

I’ve been given a Vodafone sim with my BlackVue 770x….its asking for my 14 numbers ICCID code but it’s got different numbers at the start! So it doesn’t wanna know, Thanks 🤔

[@blackboxmycar]

I understand how frustrating this can be. It sounds like there might be a mismatch with the SIM card’s requirements for your BlackVue device. It’s also worth noting that BlackVue doesn’t list Vodafone as a compatible carrier. Here’s who is confirmed to work: • US: AT&T, T-Mobile • Canada: Rogers, Telus You might want to double-check with Vodafone to ensure you have the correct type of SIM card. Sometimes framing it as if you’re getting a SIM card for a tablet can help clarify things with your provider.

[@wingobingo]

Ok thanks 👍

[@JoseSantana-uz7lo]

Having problems with the live view over the cloud the screen is black but when I have in wifi in my car is just fine

[@blackboxmycar]

Sorry to hear that, I recommend restarting the camera and seeing if the issue persists. If it does, please try pairing the camera to a different wifi source.

[@mikeoreb4898]

Having trouble activating my BlackVue lte SIM card. Any link to assist?

[@blackboxmycar]

Hi there! I'm sorry to hear you're having trouble activating your BlackVue LTE SIM card. Here's a quick guide to help you with the activation process: 1. Make sure your SIM card is properly inserted into your BlackVue dash cam. 2. Turn on your dash cam's Wi-Fi and connect it to your smartphone using the BlackVue app. 3. Open the BlackVue app, select BLACKVUE WIFI, and go to SIM card activation. In the "APN settings" menu, select your SIM provider and press OK. 4. Once the settings are saved, the dashcam should connect to the Cloud within a few seconds. If it fails to connect, double-check the APN settings. For more detailed instructions, you can refer to the BlackVue SIM Activation Guide: helpcenter.blackvue.com/hc/en-us/articles/4846682026521-How-to-activate-the-SIM-card If you continue to experience issues, don't hesitate to reach out to our support team at [e-mail] or chat with us via Live Chat. We're here to help you get your SIM card up and running!

[@mrvaldez4727]

Why my cellphone couldnt play video.? Is there any specific phone model to play videos.?? Coz everytime i played it say ."your device cant play this video"

[@blackboxmycar]

I'm sorry to hear that, the large majority of phones should be able to play videos. I recommend trying to view footage over wifi rather than the cloud first, and switching your phone to airplane mode before connecting.

[@mrvaldez4727]

@blackboxmycar actually i used over the wifi to connect my phone. But i never try cloud yet

[@blackboxmycar]

Hm, I see, focusing on the wifi first is a good idea. I recommend trying the wifi only pairing and setting your phone to airplane mode while doing so.

[@NSingh-jg8gd]

Hello on the app how do i connect cloud to my mobile internet data

[@blackboxmycar]

If you'd like to pair the cloud to your mobile phone's internet, broadcast it as a mobile hotspot, and then enter that mobile hotspot information into the wifi signal section of the camera's settings. This does require you to be nearby the camera, and have your phone stay in wifi range. If you pair the camera with an alternative wifi source, then your phone can connect from anywhere through your data.

[@SoseyTR]

Did anyone try Mint Mobile sim card? If yes, what’s the result?

[@greenleafygardens]

Need more info on DATA ONLY PLANS with AT&T / T-MOBILE

[@blackboxmycar]

Totally important info! We didn't want to bog down the video diving too in-depth with that, but we have all of that information concisely written here: support.blackboxmycar.com/en-US/what-type-of-sim-card-should-i-ask-for-to-use-with-my-black-vue-lte-model-module-220391

[@grahamwing7278]

Can someone tell me how to get online

[@blackboxmycar]

Hey there! You can check out the video at timestamp 6:05 for a step-by-step guide on connecting to the cloud. If you prefer a written guide, here's a link that lays out all the steps: www.blackboxmycar.com/pages/how-to-connect-to-the-blackvue-app

[@007sle]

How unregistered blackvue carmera from my account?

[@blackboxmycar]

It's very easy to unregister a BlackVue camera from your account! On the camera tab, just press the three vertical dots on the right side of the camera profile. At the bottom of this menu, you'll see a "remove camera from cloud" button, and if you don't have the cloud, it will be "delete camera" instead.

[@davidthomas4489]

YOU NEED to tell the folks about bypassing the VPN or you will get this message: "VPN ON. Check if phone's VPN setting limits your connection." Or this will NOT work.

[@blackboxmycar]

Oh dang, that's a super valid point. Yes, this is an issue popping up more and more as VPNs are more widespread, with Dash Cam apps struggling with Apple's newer built-in VPNs as well as third party ones. All VPN or VPN-like software will need to be fully turned off to connect to the BlackVue app, or other dash cam apps

[@wingobingo]

Can’t get past…… Check if your phones VPN setting limits your connection What? How?

[@blackboxmycar]

I'm sorry to hear you're having trouble with the BlackVue app. Yes, using a VPN can sometimes interfere with the connection between your smartphone and the BlackVue app. Try disabling the VPN temporarily and see if that helps establish a connection. If you're still having issues, ensure you're connected to the dash cam's Wi-Fi network and not just opening the app.

[@wingobingo]

Thanks, done that, just says no internet connection & when I disable VPN my phone can’t connect when I’m outside

[@bukka6697]

Ridiculously complicated and this video doesn't reflect all the "failed to connect" errors that inevitably happen. Be ready to have to plug in the camera and unplug the camera and remove it from the car multiple times as you navigate the frustrating myriad steps of inputting serial numbers, passwords, activating wifi, etc., etc., etc.. I'm so sorry I bought a Blackvue.

[@wingobingo]

No internet so I can’t move on, great

[@martybrown6972]

yeah this app is not helpful at all

[@blackboxmycar]

Sorry to hear that, the new app can have a learning curve to it, and this video is focused on making it easier to understand.

[@user-du4ky2fy7q]

EXACTLY!! My camera worked fine until they changed the APP. Now the 2 batteries will NOT charge, the camera disconnects when the windshield wipers are on, the Cloud cannot connect to the camera, I CANNOT DO LIVE VIEW anymore!!!!!, the wifi reads that I should check my email and password, and SO MANY MORE ISSUES!!! I SPENT OVER $2000.00 FOR THIS PIECE OF TRASH.

[@georgewashington3012]

I don’t understand why anyone would want a camera focused on the passengers unless you’re a chauffeur of some sort.

[@blackboxmycar]

Yes, ride-sharing is an ideal use for a passenger focused camera, most people stick to only a front and rear system for standard use. Still, it never hurts to be too safe out there!

[@elphmeister]

The App is awful. Absolutely no idea about the user experience. Even watching this I'm confused. You should be aiming to make it as easiest as possible to follow.

[@blackboxmycar]

Sorry to hear that, our intention was to make it easy. If you have tangible feedback please supply it to our support team and we'll look into applying this in future installations.