Bonus Episode - Frank Scandura on AutoTechIQ And Enhancing Shop Dynamics

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Lucas and David welcome the insightful Frank Scandura of Frank's European Service in Las Vegas, NV. Frank, with his rich expertise, introduces a methodical 27-point inspection strategy and underscores the significance of charging for comprehensive services that go beyond the basics, to compensate both customer and service teams fairly. They then get into balancing thorough vehicle inspections with customer accessibility and engagement. They encourage service providers to meticulously review Digital Vehicle Inspections (DVI) for precision, highlighting the correlation between inspection metrics and higher repair approval rates. Lastly, Frank shares his enthusiasm for a new business mapping tool designed to advance the industry, promising future discussions on the tool's impact.
00:00 Discussion about book impact on business growth.
03:35 Rocketfield assessment shows visionary potential in a team.
07:00 Quality shops certified for digital vehicle inspections.
13:03 Coaches are teaching not to estimate vague requests.
15:54 Consumer convenience can be risky, like doctors.
19:54 "Spot check inspections and training for improvement."
22:55 Check if they opened it, then measure time.
24:53 Importance of shocks, struts, and filter inspections.
27:07 Changing industry communication preferences towards text messages.
33:06 Scanning, testing, repairs, assessment, estimate for car.
35:10 Paid customer inspections provide valuable car insight.
36:56 Balancing free and paid car inspections effectively.
40:25 Admiration for an incredible and successful guy.

[@1MiketheMechanic]

Definitely would like to hear more from Frank. Would like to hear more about DVI's and how to customize to fit my shop.

[@BehindTheCounter_TFSO]

Even today, I still see too many repair shops using handwritten ROs. Along with that, they don’t even have an inspection form to hand to the customer. It's a very primitive business practice, as there’s no way to track them. I have heard from shop owners that when customers come in for an oil change, they have been told to not do anything else except for an oil change. Do you have any advice for those shop owners? Since I have boots on the ground, I notice that those shops that do digital inspections seem to do better.

[@nickayivor8432]

👍

[@twostroke12v71]

Foist

[@ChangingTheIndustry]

🤣

[@nickayivor8432]

Please interview, ErictheCarGuy Thank you Please interview New Level Auto Keith DeFazio, thank you

[@alfee9411]

Lol Some choose to not have a web presence and we focus on quality of repairs We don't have to be "certified" by Frank lol

[@ChangingTheIndustry]

While I certainly agree you don't need to be certified by Frank, quality of repair will only take you so far. Shops that say this are usually found to be charging subpar rates or not meeting their full production potential. I'm certainly not saying that's the case with you 🤓 It's just thr common finding with those who don't advertise.