Boot your M1 MacBook Pro or Air to Recovery + Reinstall macOS [Apple Silicon]

[@Mr.Macintosh]

In this video, I will show you how to erase your mac and factory restore it by reinstalling macOS. A few things have changed from the Intel Mac Process. I will walk you through all the differences. Let me know if you have any questions!

[@ikea48_human]

My question is my download is taking like 1 hour but when I used to have Intel Mac on the same network it was faster on there

[@BrainHurricanes]

@@ikea48_human It could be that Big Sur is a big download. I think he said it's about 13Gb. Unless you mean the same OS for both machines.

[@JohnAlanWoods]

Is the issue with bricking now fixed? Also why is it downloading I thought internet recovery was gone!?

[@anushkaagrawal4393]

I had to go through the Erase Mac way and now I don’t have a macintosh HD option! It’s unmounted.. what do I do now?

[@AravindhBvritezment]

my process of install gets to 52 percent and then stops and shows an error that cannot complete the process.

[@Steve-lg2xt]

Omg thanks i found this video. I kept on pressing command R, but it didn’t work at all

[@md.muksudulalam9310]

Last half an hour I did the same...

[@troydavis4229]

You sir are an amazing person ! I found myself needing this right after i got my M1 Mac Mini . I am having screen flickering issue when plugging in dual screens and thought it was a software issue so i cleared my HD and kept getting the download error. This worked like a charm !!!!!

[@Mr.Macintosh]

Glad I could help Troy!!!

[@takgoya]

Thanks for the video! I followed your steps and everything worked until I had to create the user account, I faced an issue saying "can not create user account", no matters if trying with/without appleID. I found more people having this issue and the way to solve it (not formatting/reinstalling) is to go into your iCloud and removing MAC from your devices. Otherwise it keep some sort of link between the MAC and appleID. In case someone else have this issue, try this way through iCloud, it worked for me.

[@siddhantdhyani4541]

Hey, please help me 🙏 i am totally pissed now! I have new M1 macbook air, and i erased and reinstalled macos in it! After that i am unable to create a computer acccount! It says "The name you entered cant be used" It doesnt matter what i write in place of my name it speaks the same!! I removed my mac from my icloud account (from my other android device) but still i am unable to log into my mac! I have urgent work to do and i cant even login to my computer.. Please help! I am worried 😥

[@siddhantdhyani4541]

When I reach the "Create a computer account" dialog. No matter what information I enter here, the setup assistant freezes for 5-10 minutes [1]. It eventually reports that creating the account failed, with no further information. It asks me to try again - if I try to use the same short or full account name, it complains that the short or full name is in use and to select something else. If I change the full and short names and try again, the same thing occurs. If I forcibly shut down the machine at this point and reboot, I am greeted with a normal login menu - e.g. no setup assistant. The accounts that I tried to create using the setup assistant are all listed, but I am unable to log into any of them - seems the password might be set to something other than what I specified. If during the setup process I signed into iCloud (I have tried with and without signing in), I am given the option to reset the account password using my iCloud account - but this does not work, it shakes a bit as if the iCloud password is wrong. (The iCloud password works perfectly fine on another machine.)

[@chandrawiguna8478]

I have some problem like you 🤣🤣🤣 until now i can't use my mac, i have go to apple service center but they can do problem, please help me if you have suggest

[@siddhantdhyani4541]

@@chandrawiguna8478 there is a youtube channel named "Mr. Macintosh" He is a life saver, he is having videos on this. I followed him and it worked!

[@NoDramaAllowed]

Hi thanks for your video but when I'm trying to reinstall my macOS big sur then following error is coming "An error occurred prepanng the update. Failed to personalize the software update. Please try again." Can you please tell me how can I fix this ? :(

[@Mr.Macintosh]

Hello Memo! I have an update video coming out tonight to help you with this. Stand by! Will link as soon as it's out.

[@NoDramaAllowed]

@@Mr.Macintosh do you think if apple will fix it , i can update it normally?

[@Mr.Macintosh]

@@NoDramaAllowed The fix should be in 11.1 but should also work fine if you update to 11.0.1 first.

[@NoDramaAllowed]

@@Mr.Macintosh as i mentioned my last update was 11.0.1 before deleting the system and now im stuck without system

[@NoDramaAllowed]

@@Mr.Macintosh u think they will fix it? With a new update because this getting annoying

[@serenajfk]

This video was a lifesaver when my Monterey upgrade got stuck at boot up..thank you!

[@Luma_29]

It woulda been nice if the other videos showing how to restore on Big Sur mentioned that it's different on Apple Silicon. Thanks bro!

[@Mr.Macintosh]

You bet Luma, thank you!!!

[@Γιώργος-μ4ξ]

Very nice video, it helped me a lot, but I have a question : how can I reinstall the version that came with my mac ?

[@jinkertsun]

Great video. I setup my new machine transferring my old machine’s apps, data etc. Something went badly wrong and I ended up with about four different user accounts on the front screen and most of my storage had been used. Not what I wanted so I tried restoring back to factory setting. I followed your video to the letter and it’s currently restoring. However, what are Apple playing at making a factory reset this difficult? Someone new to a Mac would be up the creek if this had happened to them. Thanks for showing the way.

[@Mr.Macintosh]

Hello James, That's strange! it's almost like your backup was doubled on the mac. I agree with what you are saying about restore. The good thing is the normal macOS Recovery way takes longer but it's a lot easier.

[@Huntermouallem]

Hi I have gotten up to the point of reinstalling big sur and right after I click to download it to the hard drive it says “error no users available for authorization” what do I do to fix this?

[@jacky_west]

Me too. It’s so disappointing to have such a trivial task not working

[@Huntermouallem]

@@jacky_west I just exchanged my silicon for an intel silicon is too much of a pain rn

[@jacky_west]

@@Huntermouallem i found out how to pass that point finalyy, i needed to use the "locate" function to make as if lost my mac and restore it from there

[@MaxOakland]

Will you do a video for target disk mode?

[@Mr.Macintosh]

For Intel Macs? If so let me know. For Apple Silicon M1 Macs I've got you covered! > kzbin.info/www/bejne/oYnRcqiFYrB3mpo

[@YTKushSmoke]

I try to do the second one but it’s says installation of Mac OS could not continue. That content cannot be downloaded rn. I got this after I remotely reset my MacBook through find my iPhone. Something to note is that I had downloaded softwares from the newest beta to Big Sur I think or the opposite, I can’t remember which one is newer

[@BrainHurricanes]

Thanks for this video. Hopefully helps a lot of people. We took our brand new M1 air back to the store an they are going to send it to Apple for repair (after calling support and trying to re-install for about 5 hours in total). The problem was after using migrgation assistant, the new M1 macbook air would not take the correct password for some reason. You have any idea why it did not take a correct password ? Then apple support guided us through for erasing the SSD and re-installing Big Sur. But no matter what we tried (erase again, set correct local time, connect to other wifi device), after half an our an error message came "failed to personalize the software update". The suggested bad connection, but our internet is pretty reliable over here. So basically our brand new M1 air was bricked from our perspective. Thanks

[@Mr.Macintosh]

That sucks Bart, all they needed to do is perform a DFU restore using Apple Configurator 2 and that would have fixed your Mac! Not sure why they are not getting the proper training out to the techs :(

[@BrainHurricanes]

@@Mr.Macintosh Thank you, would you happen to know why the new air would not take the correct password of the old air after migration ? Not that it matters aymore, I'm just curious. If it helps, there seem to have been a administrator account on the old air aswell we didn't know about, but that should not matter does it ?

[@Denvercoder]

I think I have the same issue. I did a Time Machine reinstall and after that I cannot get into my mac. I get to the login screen but the password doesn’t work. I reinstalled the OS and created a new account and when I get to the login screen it wont take the password. On the screen that says, “Create a Computer Account” it fails but if you reboot I get to the login screen but the account login doesn’t work.

[@BrainHurricanes]

@@Denvercoder Yeah, I think it's safe to say that using migration assistant or time machine backup isn't recommended on those new M1 macbooks. Photo's and all your other stuff is allready in the cloud anyway. Hope you're able to recover soon. Our macbook is back and running strong, even with Big sur 1.11. Great machine.

[@Denvercoder]

@@BrainHurricanes I fixed my issue with Configurator. 👍🏻

[@rayanssemukaya9291]

Hi there. What happens when disk utility shows “no users on this volume” this is what I am experiencing right now.

[@walidzein1]

For some reason I see a data volume next to Macintosh HD so I deleted both volumes and I clicked reinstall OS Big Sur it gave me the option to choose between the Macintosh HD or Data volume so I chose Macintosh HD I don’t know why the Data volume is even there

[@Mr.Macintosh]

Zain, next time be sure to click "Erase Logical Volumes" this will erase both Macintosh HD and Macintosh HD - Data or you can click VIEW from the menu bar on the top of the screen then select "Show All Devices" you can click the container above macintosh hd and erase that.

[@braffboss4763]

*F O T H H A C K on Iπsta is the legend of all time in fixing all sort of device*

[@braffboss4763]

*F O T H H A C K on Iπsta is the legend of all time in fixing all sort of device*

[@RobJonesRJ]

Hi, a very helpful video! However all the up until the hard reset, I didn’t have the volumes to erase my entire data. How do I fix this?

[@andreaspagnuolodevito1645]

I went through the process step by step, but when I press "install mac os Big Sur" it tells me: "no users available for authorization". can you help me?

[@Mr.Macintosh]

Andrea, did you ever update to 11.0.1 or 11.1 ? Or did you try to reinstall with the factory OS Loaded on your M1 ?

[@andreaspagnuolodevito1645]

@@Mr.Macintosh Yes i did it. now i managed to solve the problem but .. it makes me download Big Sur, the computer restarts, it makes me start over but when creating the account, which is after putting apple ID, it gives me errors such as "not you can create this account "... but the funny is that if I restart the pc without completing the account I enter the home screen and it shows me 3 accounts, where none of the 3 goes my pass hahahaha. it will be a soft problem and I will try to call for assistance😅

[@bronwynvermaak1388]

When I try to reinstall macOS Big Sur, it installs until there is about 30% remaining and then it says failure to install Mac OS Bug Sur. I’ve tried restarting the laptop but it doesn’t seem to work. Please can you help me

[@Mr.Macintosh]

Bronwy, Just to confirm you have a new Apple Silicon M1 Mac or older intel mac ?

[@bronwynvermaak1388]

@@Mr.Macintosh yes, but I managed to solve the issue by following another video of yours. The problem was that the software wasn’t up to date ☺️ Thank you for your informative videos.

[@drohne0815]

you are the bob ross of reinstalling mac os, many thanks

[@Mr.Macintosh]

Drohne0815, your comment really cracked me up. I appreciate it, thank you very much 🤣😃👍

[@ShredzZ_SteamDeck_Gameplays]

Thanks for that! Also have a question about macOS base system, I want to sell my old MacBook and I can't erase it or unmount, is this disk have some personal data or something like that?

[@Mr.Macintosh]

Hello ShredzZ, yes I would recommend erasing the drive. Try booting to internet recovery with holding down command option R. That should allow you to erase the drive and reinstall macOS!

[@ShredzZ_SteamDeck_Gameplays]

@@Mr.Macintosh Oh, thanks for that advice!

[@ArthurJohnGeronimo]

Awesome guide. Thanks for this. Im trying to remove 11.3 beta as my sideloaded apps from ipad stopped working after updating to beta. Is there any way to go back to non beta OS? I have M1 air.

[@Mr.Macintosh]

Sure, a USB Big Sur installer or Apple Configurator 2 restore will work as long as you download the 11.2 IPSW.

[@emanuelepesa578]

So after I delete all the volume (I want to erase everything from my Mac) should I download the big sur again necessarily??

[@John1981f]

Thank you so much. Been trying all day to format my 2020 Mac mini with command R, etc! Awesome video, Works perfect. thanks mate. 😊

[@Mr.Macintosh]

Glad it helped Jumbo81!!

[@motobybrian]

Thank you. I’ve been chasing my tail trying to figure out why command+r wasn’t working.

[@Mr.Macintosh]

Glad I could help!

[@MrCreativeXYZ]

Hi Mr. Macintosh.. I want to ask you please, can I install Big Sur on and external SSD drive and boot my M1 Mac Mini from it as native operating system/stratup disk? and if yes can you please direct me to the steps

[@triiwal]

Hi I cant reinstal MacOS Big Sur on Mac Mini M1, what i do now? Please help me Mac Mini M1 give me notification, "No User available for authorization" Thank you

[@Mr.Macintosh]

Hello Tri, all you need to do is go into termina. run this command resetpassword A new window will pop up. click the menu bar at the top and select "Erase Mac" once it reboots and you activate again, reinstall. let me know if this works.

[@rheuter]

My man you have literally saved my day! Thank you thank you thank you!

[@Mr.Macintosh]

Glad I could help Rheuter!!!

[@sebco7854]

Freshly installed Big Sur through Wi-Fi. However the setup assistant now shows I'm already connected to Wi-Fi. How can this be?!

[@Mr.Macintosh]

Hello Seb Co, your wifi info is stored in nvram or non volatile ram. This is a convenience for you so you do not have enter in the data again + wifi is now available to you in recovery.

[@noahbroers8005]

do you first have to remove all of your accounts? like icloud?

[@MWBanks]

I don't have the erase volume group what do I do

[@Mr.Macintosh]

No problem! just click macintosh hd and hit erase!

[@dcsmith7049]

Worked like a charm! Thank You!!

[@gerardistephens5142]

Mine doesn't have the "erase volume group"option? Will I brick my laptop even more if I just hit erase?

[@Mr.Macintosh]

Gerard, are you using 11.3 or 11.4 ? Apple changed the process where it will perform an auto "Erase Mac" now! You can tell that this works if you are taken to "Activate Mac" after the erase.

[@gerardistephens5142]

@@Mr.Macintosh All good, sorted it out. Thanks for the response!

[@itroyanovsky5004]

@@Mr.Macintosh the same here.What if i will make "Show all devices and erase APPLE SSD" ?

[@anricoaryoprabowo4315]

I got an issue when finished restore, when its done installing i got issue to sign onto macbook account, the password i fill is correct but it shakin and i thought that mean incorrect password (i’ve try 3 times) and show me reset message with apple id but even my apple id that i fill up also incorrect (shakin) I cant use my macbook for now on Please help me with this issue mr.macintosh

[@Mr.Macintosh]

Anrico, is this after you create the account? Did you sign into iCloud ?

[@anricoaryoprabowo4315]

Yes I did sign to apple id, and yes after creating an account

[@anricoaryoprabowo4315]

I do have a video of it, perhaps you could help me out Mr.Macintosh

[@zulaiharizvik9769]

When I try this on my Mac Air Recovery Assistant does not pop up. Instead I get directed straight into the Recovery menu. Is this normal. If so what should I do? P.S I haven’t enabled the Vault thingy

[@Mr.Macintosh]

Zulaiha, do you have an Intel mac? If so that is why you would go right to recovery. If you do have an M1 Apple Silicon Mac holding down power SHOULD bring you to the boot picker recovery menu.

[@coldk78]

would this be the same for the m1 minis also?

[@Mr.Macintosh]

YES! I will try and get some Mac Mini content out soon!

[@طالبالعلم-س7ذ]

Please it possible to bypass MacBook pro m1

[@andrewau5242]

In my disk utility internals, it just says untitled, what can i do because this is stopping me from reinstalling mac os thanks

[@Mr.Macintosh]

Hello andrew, you should be able to erase "Untitled" and name it Macintosh HD or just install on Untitled and change it later.

[@ianpobanz12]

what if I don’t erase anything and just click reinstall and continue? is it going to create another partition or something?

[@Mr.Macintosh]

Hello, if you click reinstall macos Big Sur will just be installed over the top of your current install. The partition layout will remain the same.

[@aimin.1559]

Hi. What if I have Data HD and Macintosh HD and I proceed installing Big Sur on Macintosh HD, what happens to Data HD exactly doing there? Is it like a different partition storage? Thanks

[@mdw0099]

Mr Macintosh or anyone else can you do a restore using a Time Machine backup on a Time Capsule? I haven't seen anything about doing this. Thanks for any help.

[@athan169]

In an intel Mac I choose 'only volumes' and it shows 'Macintosh hd' and below that 'Macintosh data' . Do I have to do that on both ?

[@Mr.Macintosh]

Hello Athan169, you will see this on both Intel and Apple Silicon running Catalina and Big Sur. If you want to do a full erase then you can click erase Macintosh HD and then click the button that says "Erase Logical Volumes" this will erase both Macintosh HD and Macintosh HD - Data. You could also click VIEW from the menu bar and then "Show all devices" then click the container above Macintosh HD and erase that> it will do the same as the step above.

[@nurse.mj8]

I dont have the option to click for erase volume group

[@Petermafaiti]

I can’t get to recovery when I keep pressing power button any help ?

[@md.muksudulalam9310]

Thank you so much for your helpful video. It helps me a lot.

[@Mr.Macintosh]

Glad it helped Muksudul!

[@omidm1825]

Hello pls I need help so this happened so when you have to erase I pressed erase instead of erase volume group now when I try to re install macOS Big Sur it says “no user available for authorisation” please can someone help me asap please

[@danvird8649]

i cleared my hard drive and when i went to reinstalll big sur it said i needed a user to authenticate it and it wouldn’t let me. now i have a brand new mac with no software. all i’m trying to do is factory reset it

[@Leah-kn3zz]

me tooo !!! need help

[@danvird8649]

@@Leah-kn3zz figured it out. in one of the tabs. on the top left of the screen it says “erase mac” or something like that. press that and go though and ittl be a breeze

[@Mr.Macintosh]

Thanks for posting that Ddan616. This is a problem with 11.0 and 11.0.1, hopefully it's cleared up with 11.1.

[@armandocortez7996]

About this user problem : whilst installing macOS Big Sur I got thrown out after more than halfway through! Were can I find the solution @Ddan616 ? Somewhere on the top left of the screen 🧐? Thx

[@lizalazarashvili1758]

It was literally so helpful, thanks!

[@Mr.Macintosh]

Glad it helped Liza!!!!

[@Luposian]

How do I create a bootable external SSD on/for my M1 Mac Mini? I've tried several ways and keep getting told to "update". I have the installer in Applications. I have the USB thumb drive installer. I have the Recovery mode Internet installer. None of those result in a bootable copy on my 500GB USB-C external SSD. Am I doing something wrong or is it something that just doesn't work (can't be done right now, because of a bug or missing aspect of Big Sur) right now?

[@MaCherie92]

If I don't get the login screen (filevault probably not on), is it safe to proceed deleting everything without logging in? Big Sur locked me out of the system although my password is correct.

[@luisamador1134]

Is there a reason why even though the hd is named Macintosh HD after erasing it gets renamed to untitled?

[@Mr.Macintosh]

Luis, normally the HD only gets renamed untilted when you run an "Erase Mac" Or partition the disk and forget to rename it on your M1 from recovery. When this happens you can just rename it in macOS or in Disk Utility.

[@25mrkeys]

Finally somebody who explained info about the DATA HD 👏🏽

[@Mr.Macintosh]

You got it MTF! Looked at some of the other how to videos and they did not mention this and some viewers got pretty pissed in the comments LOL!

[@25mrkeys]

@@Mr.Macintosh I erased both HD and HD Data, but for some reason when it’s installing the BigSur OS I get a PK error message. Tried to shutdown and start over, but got the same result 😩 I have a strong internet connection so I really don’t know what’s causing the problem 😞

[@Deetroiter]

Really not sure why and how this slipped by Apple when they consider it one of their biggest releases in years. Pretty disappointed, to be honest

[@kartikaybhardwaj]

correct! can't expect this from apple

[@thetrickisirarelyrespond5945]

Thanks for this. I'm not sure to wnat extent I needed to do this just to return my Macbook Air M1 back to the store? but thanks all the same.

[@BrainHurricanes]

We also took it back, this video came later unfortunatly.

[@Mr.Macintosh]

Graf, if you still have it I have a few a video that goes over the issues and I show you a few workarounds if you are unable to reinstall macOS on your Apple Silicon Mac - kzbin.info/www/bejne/np-9oKOFbbhkl6s

[@yah-annaadams8490]

I got to the place where it says "select disk where you want to install macOS" and there is no hard drive to select from. What do I do now?

[@Mr.Macintosh]

Hello, click quit installer then go back into disk utility. Do you see Macintosh HD? You might have to click on View from the menu bar to show all devices.

[@strictlifetv8947]

I have a ? I just got the new MacBook Pro. 16 gig DDR A ported over all my information from my Mac mini an It’s running out of application mem or ram any fixes?

[@44bulldog19]

*This is really amazing i got my device fixed perfectly by figer_tech01 on INSTAGRAM I really appreciate you sir..contact HIM now on INSTAGRAM*

[@44bulldog19]

*This is really amazing i got my device fixed perfectly by figer_tech01 on INSTAGRAM I really appreciate you sir..contact HIM now on INSTAGRAM*

[@JayGallie]

Still waiting for drive to show up next to option icon. (It’s like 10 minutes) 🤷‍♂️

[@amir19800101]

Thank you to this tutorial. Very helpful 👍

[@adriana-talmeida]

I bought a Mac M1 2020 and without knowing how it entered recoveyactivate mode, I asked Apple for support with proof that it belongs to me, I sent an invoice for my purchase, but they refused to help me, now I'm without a Mac and with twelve installments to pay, What do I do, help!

[@nurse.mj8]

Should i delete apple ssd ap0256q media?

[@runosaduwa183]

Hi I deleted Macintosh hd accidentally, what do I do?

[@everythingud659]

I don’t have a wifi menu bar while doing this what should i do plz help me

[@BestofChillMusic]

Can you maybe explain me why league of legends isn’t working anymore ? It worked via Rosetta 2. literally searched the whole internet for an answer but nothing and Nobody posted anything like that. Can you reinstall Rosetta 2 ?

[@kashifo9877]

Thank you

[@malc1012]

I installed the firmware on data and not macintosh HD. Did I messed up?

[@Mr.Macintosh]

Marco, are you saying that you installed Big Sur on "Macintosh HD - Data" ?

[@malc1012]

@@Mr.Macintosh yes . I hope it wasn’t a big error and hope I’m ok when it’s done

[@malc1012]

@@Mr.Macintosh makes more sense to have picked the HD and not data but I think think the time

[@AdityaRaj-kw2vi]

How many gb does it cost to reinstall bigsur

[@Mr.Macintosh]

Hello the full install is i think around 20GB when complete, and requires 25-45GB free space depending on configuration to install.

[@AdityaRaj-kw2vi]

@@Mr.Macintosh thnx a lot

[@johnwet6969]

I did it just like you and Apple support said, but during new instalation the hard drive was not Macintosh HD but only Untitled and blue line of estimated time remaining didn’t start from zero (or left), but from middle and time was 4 hours 20. Now I’m waiting for the end and I don’t feel sure, that it’s good 🙄. Why always some trouble must appear? 😒

[@maxmathis1810]

I love you 😭😭

[@pocketsinsideout]

I don't have a volume group, it does not show up... help

[@Mr.Macintosh]

Ronald, after clicking show all devices what do you see in disk utility ?

[@everythingud659]

I don’t have a wifi option what should i do

[@sastareviewer]

stuck on create a computer account failed

[@Mr.Macintosh]

Hello Sasta, did you use iCloud or a MDM server like Jamf Pro ?

[@sastareviewer]

@@Mr.Macintosh Nope i dont think so i did a normal setup and than i did a fresh reset and installed the os but m stuck on creat a computer account ..

[@tr427r7]

when i click on macintosh hd it says not mounted

[@Mr.Macintosh]

Hello, can you click on VIEW on the top menu bar then select "Show all devices" then above Macintosh HD you should see a container. Click on that then try to erase, let me know if that works!

[@DanielC-om7fc]

I tried to reinstall my MacBook Pro M1....and I was stuck on the account creation !!! The only way to sorted it out was to delete the Mac in the iCloud account. (found on internet). I don't think you are talking about this in a video. You should, because it seems I'm not the only one. Or maybe before we do the reinstall, we need to dissociate the computer with iCloud ? I don't know... What a pain in the ass....just for a reinstall !!!!!

[@44bulldog19]

*This is really amazing i got my device fixed perfectly by figer_tech01 on INSTAGRAM I really appreciate you sir..contact HIM now on INSTAGRAM*

[@44bulldog19]

*This is really amazing i got my device fixed perfectly by figer_tech01 on INSTAGRAM I really appreciate you sir..contact HIM now on INSTAGRAM*

[@MothaFaknJEEZUS]

Oh my god, I wish I could make love to you. Honestly. Truly. You saved me so much. I seen all these videos and they aren’t as informed and educated as yours. Thank you forever.

[@Mr.Macintosh]

hahaha! Thank you for the comment GSUSISBEAST! I really appreciate it. 👍

[@b9bot148]

What if you get no volumes found and doesn't give you that recovery menu

[@Mr.Macintosh]

If you hold the power button do you get the Macintosh HD and Recovery icon?

[@b9bot148]

@@Mr.Macintosh no just no volumes found

[@ekuryluk]

@@b9bot148 did you find a solution. I’m getting the same thing (I think). The install gets to the Terms and Conditions, click Accept and then it goes to a screen that says select the volume to install Big Sur but there is nothing shown.

[@yudhabosse]

I'm stuck on the download process, it always shows 3 hours 0 minutes remaining and doesn't change for several hours. please help me 😭

[@Mr.Macintosh]

Hello Yudha, can you make a USB installer of Big Sur ?

[@MyBentahar]

Thanks

[@Mr.Macintosh]

Welcome!

[@jacky_west]

I tried to remove a reinstall but i have the error « no user available for the authorization » anybody has the answer of this problem ?

[@SwiiFFtAyala]

Yes same problem! Any help?

[@jacky_west]

@@SwiiFFtAyala i found a work around by using the locate my mac function to erase my mac remotely it reinstalled The os and done the trick.

[@mikerayco]

I had an error re installing the OS: An error occurred preparing the updated

[@Mr.Macintosh]

An error occurred preparing the software update.? mrmacintosh.com/big-sur-upgrade-not-enough-hd-space-serious-issue-possible-data-loss/

[@MaxOakland]

It sucks that internet recovery is dead Is system recovery in a ROM or something that can never be “damaged”? Edit: And you still have to be connected to the internet anyway? That’s bad

[@Mr.Macintosh]

System recovery is a hidden undeletable partition on the hd, it's there incase macOS recovery is not available. The new Apple Silicon recovery really is better than the old Intel system.

[@star1-252]

What if you already clicked erase

[@Mr.Macintosh]

Hazel, that should be fine. You should be able to just click install macos big sur and continue.

[@GaryMFBlue]

I don’t see Macintosh hd

[@Mr.Macintosh]

Do you only see recovery ?

[@Mayornorthface]

All thanks to #xpresstec via Instagram she is a professional cyber security expert she helped me recover my MacBook successfully

[@sumetta_art]

👍

[@pedroantoniodacruzferreira1487]

Apple is so frustrating! Doing all the steps as described and Big Sur installation fails every single time! Internet is Ok, used different Wifi networks. Still nothing. Apple Store wants 60 Euros to do it! What a waste of time and money

[@Mopsie]

Lol it’s totally different now

[@TimcodingviaInstagram-q3s]

Moe did a great job by assisting me unlock my icloud activation lock on my MacBook Pro 13 without losing any data, if I had done using this Video all documents would be Wiped

[@sonicgirl3582]

Omg i actually fixed it!!!! if anybody needs help just text my number i’ll be more then glad to help u get out of this ridiculous mess OML NO I WAS INSTALLING MACOS BISUR AND IT WAS ALMSOT DOEN SND IT SAYS “an error occurred preparing the update, failed to personalize the software update. please try again”

[@bronwynvermaak1388]

How did you fix it when it kept saying error occurred preparing update?

[@sonicgirl3582]

@@bronwynvermaak1388 I actually haven’t even fixed my macbook lol, it’s been over a month.

[@sonicgirl3582]

@@bronwynvermaak1388 I know how to fix it though, if you have another mac you can use it to reinstall macOS, if you don’t have another mac just make an appointment at apple, they’ll fix it for free. I was gonna do that but i live in LA and were on lockdown.

[@sonicgirl3582]

If you need more help, you can dm me on instagram @zyilem