Brinks Home Security System Review

[@SureGT21]

Thank you for this unbiased review. I may still consider Brinks, but your valuable checklist helps me make sure I research the options more and ask more questions if I call them.

[@hankkline7300]

Read the BBB reviews before you get scammed.

[@guitarstar717]

Great review, I have been with Protection 1 for 16 years who recently bought ADT to fix their services. P-1 has been excellent open 24/7, professional knowledgeable customer service & Tech Support, in field technicians, armed response company in my local market. I am considering Brinks now for my new home.

[@SecurityDotOrg]

Awesome! To learn more about Brinks, be sure to check out my written review: bit.ly/2XDrleq

[@Sj26.98f]

I can help you out Randy, we have installers in all 50 states. Reach out to me [phone]. $0 Equipment and $0 Professional Install.

[@Berrypancakes229]

I’ve been with Brinks since 2009. I’m happy with their monitoring. Costumers service is great.

[@SecurityDotOrg]

Glad to hear you're a fan!

[@hankkline7300]

Before anyone believes this and signs up, Try calling Brinks Customer service yourself first. You will see for yourself what great service they have. (If you have hours to waste in que)

[@clarissaperrot5303]

I’m shopping for security and so much appreciate your reviews.

[@MainCourseEncouragement]

Still seeking a system. Thanks for your great input and research so I will be staying tuned! Subscribed. - Shana

[@SecurityDotOrg]

Hi Main Course Encouragement, thanks for that! Hope to continue to provide useful information on smart home security!

[@winstonclark2666]

I can sign you up. Please feel free to contact me.

[@hankkline7300]

Hope you never need service, hope you don't ever TRY to cancel. Hope you don't mind them raising your rate without telling you, hope you don't cancel your credit card to get them to stop stealing money out of your account, then somehow get your new credit card number and start stealing money again. Hope you have hours to wait on hold for customer service to answer the phone.

[@joshdmax3540]

They bought out protect America while back and I signed a 2 year contract today and they sent me a whole new system for no charge extra.. no complaints..

[@SecurityDotOrg]

Awesome!

[@joshuastrahl6695]

Thanks for all the Home security reviews

[@SecurityDotOrg]

You're welcome, Joshua! Here are my favorite systems if you're interested: bit.ly/2OWU2yT

[@WeightNarc]

I work for Brinks. Very well done review brother.

[@SecurityDotOrg]

Thank you and thanks for watching Brandon! - Gabe

[@iamthegoat3238]

Do you guys really get paid $500-$800 a week?

[@MMG_MINDSET]

Iamthegoat 32 I made 50k this month selling it. Door to door

[@jeniijohnson9728]

@@iamthegoat3238 no we hardly get paid they try everything to have your pay reduced

[@genuinedoom4267]

@@MMG_MINDSET hey bro, where you at today? How did brinks d2d work out for you? I'm just getting hired for brinks d2d. First time getting into sales and I'm very excited! My girlfriend thinks I won't even be able to get any sales, kind of irritating me lol.

[@billielojewski8769]

I'm ready to buy a system. Great research video!

[@merrideemoshier8082]

Love the app!

[@lonestar1123]

Thanks for the review. I’ll subscribe to you and see your other reviews. This was very informative. Thanks again.

[@SecurityDotOrg]

Thank you for the kind words. Please share the channel with your friends.

[@mawarski]

Thank you for the information. I am learning a lot from your thorough reviews.

[@landonpatton7997]

Great video man very informative!

[@landondowd]

Your videos are so informative!

[@YourLocalFireAlarmTech]

I actually have an old brinks security kit panel, motherboard keypads and all, even wiring. I just need to set it up but I feel like I'm missing stuff from it and I'm overall clueless on how to, so it's been boxed up for a while. I'll get it to work sometime soon because I'm giving up Monitronics (Pinnacle Protection) and installing the brinks if I can get it to work. If not, I'll get a wireless Ademco system and use that.

[@SecurityDotOrg]

Great! If you want more info on components you can add, I'd definitely check out my full written review of Brinks: bit.ly/2XDrleq

[@davidcarter4419]

If u need help i can walk u through it

[@ez5507]

Have you tested Brinks' response time and reliability to alarms? Thank you for the detailed and informative review.

[@jeromedavis8575]

I'd like to hear the door chime.

[@julieshaferforsythe2421]

Loved this video.

[@SecurityDotOrg]

Thank you! Please share the channel with your friends.

[@adriecol47]

Brinks customer service is the WORSE. I have called 5 x's waiting over an hour on all calls. I wanted to transfer the service and installation appointments are sparse and was scheduled 30 days out...mind you I'm still being billed. My appointment time came up and the appointment was canceled 2 hrs before the appointment. I've been charged for service I do not have. I called at 8:05am when they open at 8am and I've been holding over 40 minutes. I want out of this contract ASAP. I'm starting to feel like they are trying to wait me out.

[@SecurityDotOrg]

We are so sorry to hear you are going through this experience. Thanks for letting everyone know. it helps everyone make a more informed decision.

[@hankkline7300]

I didn't even have a contract and they raised my rates severaj times then wouldn't let me cancel and charged me for services which were never rendered,

[@cdnhoser]

Nice job Gabe. Thanks.

[@SecurityDotOrg]

You are welcome. Please share the channel with your friends.

[@mramazin98]

Thank you for this it was really helpful for my job.

[@SS-tc3eo]

I would stay away from brinks. I am having a tech issue with the panel and tech support is a pure nightmare.

[@SecurityDotOrg]

Thanks for sharing. It helps everyone on the channel make a more informed decision.

[@nancyvega1785]

Im trying to cancel and is a nightmare.

[@mikeorbovich6788]

Great review!

[@SecurityDotOrg]

Thank you Mike! For more info, see my written review of Brinks here: bit.ly/2XDrleq

[@nikoreyes6771]

Thank you for the helpful video!

[@SecurityDotOrg]

You're welcome!

[@Zeke-bt1iy]

Great video thank you

[@SecurityDotOrg]

Thank you for watching!

[@jazz3685]

I just need the basic hook without those bells and whistles, such as reminding me a about the doors and windows being open. I have the “Ring” and it’s sufficient for me. Will they give out extra windows and doors alert? I need six windows and 4 doors alarm?

[@SecurityDotOrg]

They won't "give" them out but you can purchase additional sensors.

[@devingiles6597]

Hey, Security Baron. Are Brinks Home Security like making a comeback? I thought they merged to ADT.

[@damonalfero3125]

Devin Giles. They sold their home security brand which adt bought but the brinks name stayed with them. Now they are using their name to increase sales in the monotronics systems. Monotronics/ moni is now branded as BRINKS.

[@chesmedia]

ADT bought a bunch of smaller brands and were merged with protection one by a NY based M&A firm. Now they are a $15 billion company designed to build accounts, not spend any money if possible and then they will go public again in the near future? That’s where they will make their money and the culture of the company will change rapidly thereafter. Brinks home security has been reborn under the company Moni, out of Dallas. They are a great company in spite of some growing pains?

[@sethblackburn9205]

As well is brinks/moni is being sued for 100 mil

[@hankkline7300]

@@sethblackburn9205 If it is a class action suit can I get in?

[@idlemindoo]

Cool video! What is the best system out there that doesn't require a credit check or a long term contract?

[@SecurityDotOrg]

Check out SimpliSafe! Written review here: bit.ly/2XAi5ro

[@Matt-sx7pt]

@@SecurityDotOrg Simply Safe is garbage...

[@journey2credit84]

Matt d that’s true

[@davidcarter4419]

Simply safe is garbage....if u buy it good luck

[@saraA16161]

Cool video

[@joshuamorsching1762]

Great info 👍

[@SecurityDotOrg]

Thanks for watching!

[@B_Kewl]

Who would you recommend for 360 outside coverage? I have a 3 story home. With access doors on the side and in the back.😬

[@SecurityDotOrg]

For this I would get the Wyze Cam Pan which swivels all the way around: bit.ly/2HA1T4O You'll also need an outdoor case for it- bit.ly/2kLNAQL And here are some sensors for your doors and windows- bit.ly/2XH5ZjV All these products are from Wyze so you can control everything through the Wyze app.

[@Comedygoldzz]

I have this at my house, and it's honestly awesome. But my mom let the dogs out on arm stay and scared me half to death-

[@SecurityDotOrg]

Thanks for contributing.

[@YeshuaLove0722]

So Brinks you have to set up yourself ?????

[@SecurityDotOrg]

Yes but you'll have a Brinks employee on the phone with you guiding you through each step. To learn more, read my written review of Brinks here: bit.ly/2XDrleq If you're looking for professional installation, check out Vivint: bit.ly/2VGbjP8

[@Barracks28]

I’ve had nothing but trouble with brinks. If I wasn’t under contract I’d be changing for sure. Customer service is atrocious! Most recently this issue - I called to say I was locked out of my house because the door lock keypad wasn’t working ... the technical Support woman put me On hold then came back and said she had tested it and it was working properly. Well it wasn’t... I was locked out. She hung up on me - but no information on how to change it. Today I get a message from brinks to my email saying the battery is low .. stay away from overpriced under serviced brinks.

[@ProtectionAgainstDEW]

Have any of the cons you highlighted in the video changed in 3 years?

[@SecurityDotOrg]

Check out this video kzbin.info/www/bejne/oF7Pe5qXjbuEapo

[@hankkline7300]

The cons all work for Brinks home security.

[@michaeln.8401]

Does brinks have cellular backup?

[@SecurityDotOrg]

Yep, there's a cellular communicator included for free! More info on Brinks here: bit.ly/2XDrleq

[@davidcarter4419]

Brinks Home Security uses Active Cellular. The moment the panel is not pinging a cell tower in ur area you will be notified...unlike adt

[@ActionJackson334]

Do you receive motion detection alerts from the outdoor camera? Not just recorded clips

[@emoyofficial8800]

Yes you do receive motion..

[@BrianNaeem]

alarm.com has the stream recorder for local storage.

[@gailgandy2302]

Don't get Brinks Home Security. For they have sales people where there is no technician and get people sign up for 3 years contract. This happened to my Grandparents and shortly after getting set up they realized that the smoke detector was not working properly. They call and never got a replacement one. Yet my Grandparents still pay them. After our family got involved we where told about the contract that was doc-u-signed in Grandparents name even though my grandparents don't have a computer and don't even remember signing anything. The company is not going to make sure their equipment works and yet expect people to pay for their contracts. My grandparents only had it a year we did get the service canceled but we had to pay them for the full contract term.

[@SecurityDotOrg]

Thanks for sharing with the channel.

[@d4wnnnn]

The old brinks are Nouce

[@SecurityDotOrg]

Haha, I assume you mean nice? See our written review of Brinks for more information: bit.ly/2XDrleq

[@kctucker8770]

you need to trouble shoot why doorbell images don't show uo on your iphone

[@matma01]

If it's plug and play, how come the technician was here 3 hours and still has to come back with image sensor and key fob?

[@MMG_MINDSET]

matma01 I’m surprised they were able to give you a image sensor. They don’t make those any more. They must really appreciate you.

[@CShannon1991]

What do you think about ADT?

[@SecurityDotOrg]

I really like it! See my full review here: bit.ly/2Cad0gi

[@josecandelario284]

I am living a comment!

[@SecurityDotOrg]

Thanks Jose! You might like our written review of Brinks: bit.ly/2XDrleq

[@4uIc]

Brinks signed an agreement with renters in my Parents' house - they moved out and now Brinks is coming after us. Kind of terrorism against our family

[@SureGT21]

Has Brinks resolved this for you?

[@waynepackard3241]

I have been with Brinks for a number of years trying to get replacement parts is a nightmare, signed up for a new system three to four months ago still have not received equipment once they get you in a contract you have to keep calling with the same story 7-10 days it has been 3-4 months l will never recommend or endorse brinks for me is having brinks is like having nothing at all I will call brinks again tomorrow to try to cancel again and get the same story buyer beware

[@SecurityDotOrg]

Thanks for sharing your story with our channel.

[@davesimonetti3321]

I'm sorry to say this individual is not up to date on information. Alarm.com does support 24/7 video recording. He has also said many other things and shown other details that are not accurate.

[@lala6337]

I’m looking for a security monitoring company that has a panel with camera viewing or at least doorbell camera viewing. Do you know any?

[@deejelly1208]

Brinks

[@jazz3685]

Get the Ring. Only thing you need is an iPhone 📱 or Android phone. You’re alerted all the time, video and all. Save your money buying all those outside cameras accessories

[@PineappleGamesTV]

I already have a Nest Hello. Can I use that with this package instead of the Skybell?

[@SecurityDotOrg]

Hi, while Brinks does have a deal with Nest, it my current understanding that to view your Nest Doorbell, you will still have to use the Nest Mobile App. You can continue to use the Nest Hello, but your integration will be somewhat limited.

[@SecurityDotOrg]

Here is my written review of each for more info: Brinks: bit.ly/2XDrleq Nest Hello: bit.ly/2D3lkyV

[@snupjohn]

bad customer service?....say no more.

[@tonykhan7212]

Brinks technicians is a joke they can have there equipment back I’ve had it for a month sitting in the box he’s the only technician in my area so he say I can only install in the morning so I said good make sure you pick up your equipment it will be outside the door what a joke!!

[@PHDRPH]

Customer service 👎at a minimum must wait for representative on phone 20-30 minutes, if your lucky

[@SecurityDotOrg]

Sorry to hear that's been your experience. But thanks for letting us know!

[@meshiu2344]

Stay away from Brinks like you would stay away from someone you think has the rona. I worked for that company for years as a Messenger and while the job itself was fun in a grunt way Corporate was horrible. I've heard horror stories about their home security division and I am not surprised. Brinks will leave your ass hanging with no response for months.

[@SecurityDotOrg]

Thanks for sharing your experience with the channel.

[@SecurityAllStar]

This system seems pretty good, but have you tried SecurityAllStar.com??? They are incredible!!! I'd love to see a review of their system on your channel.

[@FluffyKittypire]

I agree, I haven't found a security company that's better than them.

[@kafirgear1574]

Hey, I know brinks really well. Brinks uses some of this equipment to transport thing for their officers. Why don't security companies ever recommend this although they use them? Kind of hypocritical, right? www.securityallstar.com/en/search?q=glock+19&orderby=11

[@kafirgear1574]

@moestavernprankcall for who and what alone? what you talkin 'bout willis?

[@SecurityAllStar]

moestavernprankcall that system is a Qolsys system (the same one i got from SecurityAllstar) and Brinks was twice as much as mine.

[@renehernandez127]

Don't get a contract from this company . If you want to cancel the service they make you pay in full the tree year service..and you don't get all they promise you ..total ripoff

[@omarrivera0108]

LOST ME AT THE 3 YEAR CONTRACT! TOO BAD!!

[@esmirbajrektarevic2559]

ikr i am with ADT ugh hate those people 60$ a month going with ring does same shit and more no ty to contracts anymore.

[@mkcinc23]

Brinks in Monitronics. They use the name Brinks because the suck Bought the rights to the name to get away from how terrible they are.

[@cynthiatibbs570]

REVIEW ON BRINKS HOME SECURITY MAY 24, 2021 - MONDAY TO: DISTRIBUTION TO ALL POSTED BELOW FROM: CYNTHIA TIBBS; TAMPA FLORIDA It is with clear conscience that I expose to any and all unsuspecting security searching future customers for a home security company, this is my succinct opinion review as a Verified Customer which for me is set to end: February 2022! Brinks Security is the ‘umbrella’ for 3rd Party Companies that I have been able to identify: The one which deceptively maneuvered me into a contract when I was desperate and in need of Home Security: “Direct Protect Security.” I was solicited during 2019 Super Bowl week; was told that I was under no obligation; but that they needed to check my credit history and therefore needing my Social Security Number (SSN) which I supplied to the customer service person via phone, and this is where the descent into deceit and my nightmare began. I was continuing my due diligence research with others to compare for the best deal. I came across another company, for which I was happy due to it having all the “bells & whistles.” That company within days phoned to inform me that they were also “Brinks” and due to my having disclosed my SSN to “Direct Protect Security” I was therefore LOCKED from their signing me as it is Brinks Policy and would/could not be considered a potential customer until a ninety (90) day period had elapsed because they were a 3rd Party Vendor under the ‘umbrella’ of “Brinks” all the while like the others each CONSISTENTLY referring to and answering phones as “Brinks Security Company!” In my frustrated desperation I stupidly signed a three (3) year contract (February 25, 2019) and pay the monthly cost: $61.00+; I’ve spoken with a “Shaun”; a “Chad”; an “Alan”-Manager in Mexico and a “Candella” and all stating there is no additional information or communication details on my account! On 5.14.21 at 09:00am, I called “Brinks” and this call lasted one (1) hour and twenty (20) minutes this CSR stated, “I must pay $50.00 for service”; I then requested to speak with a Manager and I was connected to an “Alan”-in Mexico; I very distastefully I must ‘Thank’ Alan because he was clear and deliberate in dissuading all misgivings I still held onto for the treatment I was afforded regarding lack of care, lack of respect and total disregard for me a customer; he made it explicitly clear that he cared no more for me than one would for an ant across the street. In detail, he stated I have four (4) options: 1) Have ‘someone’ that I know take a look at it.” 2) I must “pay $150.00 to have a technician come to me to stop the constant, in sequence of 3-error beeping sounds that I learned later meant I had no connection to the Brinks Security Server”; and due to the device placement it was not an option for me myself to trouble shoot (with his stating I had to remove the face plate via a screw on the top of the device which only has a 1.5 inch top clearance space; 3) I could consent to a “FREE” technician to come to my home; but I must extend my “Brinks” contract an additional TWELVE (12) months; or 4) I could unplug the keypad device and let the battery die; an upon my asking Alan and then what happens he glibly stated, “It’s your equipment.” Today, 5.24.21 beginning at 12:09EST (this call completed in roughly three (3) hours) I optimistically decided to give one more try and was assisted by a “DeVaughn” who like the others informed me she would send me my numerously requested, and as yet not received “CONTRACT.” To her credit she stayed on the line with me until I was connected to a Senior Manager-Hector Silva employee ID: #89816 of Brinks Corporate Office in Dallas, Texas. It is important to note that none of the previous customer service persons, prior to my speaking with Senior Manager Hector Silva, refused to give me not so much as a last name and all claimed to not have Customer Service ID numbers. Senior Manager Hector Silva has given me, what he believes makes my duration with Brinks more palatable the offers of: 1) My only having to deal with Brinks Corporate; 2) Opportunity to Repair and/or Replace the System; 3) Two (2) Months Free; 4) 20% Off the remaining in place contract; 5) Lower the monthly fee by $10.00; 6) supply me with all the “Bells & Whistles” I wanted from my original due diligence search and finally; 7) change the monthly cost from the now $61.00+ to $24.99. In addition, he stated, “I cannot release you from the contract made by the 3rd Party Company-Direct Protect Security.” To this I posed a question to question to Senior Manager Hector Silva: “If you had a child who was in a school sport and that said child was verbally and mentally bullied by the Coach; ostracized; not allowed to leave the bench and upon finally your traumatized child tells you as a parent all that had occurred would you allow your child to return to that control of that coach?” Senior Manager Hector Silva responded, “No. His child would not even return to that school.” The above is what and how I feel; with every moment their devices are in my home I FEEL ABSOLUTELY ASSUALTED; STUPID AND SHAMED; I ALLOWED THIS TO HAPPEN AND CONTINUE! What I hope to gain by my full disclosure is this: To any and all who read; hear of; or note I hope that I can save anyone/someone the mental and nerve disrupting assault I have endured with my high-jacked continuing non-consensual Security association with Brinks. My requests to “Brinks” was release me at this time from my remaining months and will take two (2) steps back, turn and walk away; and never speak the name “Brinks” again; or continue my remaining monthly deductions $61.00+ and I will, after fully and publicly expression of my review, this communication to be completed today and after today I will still take the two (2) steps back, turn and walk away. Then with all that was communicated Brinks Senior Manager Hector Silva disclosed one (1) final humiliation for me: “Although my contract will end February 2022 it will self-renew on a “Month to Month” basis until I put in writing, and only then, a letter stating “I want to cancel the contractual month to month auto-renewal by written statement that and that “I Do Not Want to Renew My Brinks Security Contract.” CLEARLY, IT IS NOT ABOUT ME EXTORTING; BECAUSE I REJECTED THE BELOW: “Senior Manager Hector Silva has given me, what he believes makes my duration with Brinks more palatable-the offers: 1) My only having to deal with Brinks Corporate; 2) Opportunity to Repair and/or Replace the system; 3) Two (2) Months Free; 4) 20% Off the remaining in place contract; 5) Lower the monthly fee by $10.00; 6) supply me with all the “Bells & Whistles” I wanted from my original due diligence search, and finally; 7) Change the monthly cost from the now $61.00+ to $24.99.” THIS IS ABOUT WHAT IS RIGHT AND WHAT IS WRONG! I HAVE BEEN WRONGED AND ASSAULTED AS PROVEN BY THE FACTS: 1) I WAS LIED TO FOR THIS COMPANY TO GAIN ME AS A CUSTOMER; 2) I HAD NO SECURITY CONNECTION TO THE BRINKS SERVER FOR ALMOST, IF NOT A YEAR; 3) I’VE SPENT HOURS TALKING TO CSR’S WHO DIDN’T AND WEREN’T HELD ACCOUNTABLE FOR THEIR LACK OF INTEGRITY BY A COMPANY THAT HAS NO ENFORCEMENTS OR RULES FOR INTEGRITY; 4) NO FOLLOW-UP IN REGARD TO THE LACK OF SERVER COMMUNICATION; 5) ALL THE WHILE AUTO-COLLECTING CONSISTENTLY MONIES FOR NO OTHER REASON EXCEPT THAT THEY COULD; AND THE MAJOR ONE; 6) FOR MAKING ME FEEL TOTALLY ASSAULTED AND STUPID FROM THE BEGINNING AND EACH AND EVERY TIME I HAD TO SPEND HOURS ON THE PHONE THROUGH THE YEARS AND THEIR BLANTANT DISREGARD BECAUSE THEY DIDN’T CARE OR BELIEVE THAT THE CUSTOMER HAD NO RECOURSE AND THE COMPANY DISBELIEVING AN ANY RAMIFICATIONS ALL THE WHILE COLLECTED THEIR AUTO-PAYMENT WITHOUT A SINGLE REGARD OR RESPECT FOR “ME” AND ANY OTHER CUSTOMER THAT HAS HAD TO DEAL WITH NEGATIVE EXPERIENCE(S). NO MANNER OF CORPORATE MANIPULATION OF THESE FACTS CAN UNDO WHAT HAS BEEN DONE TO ME! CC: BRINKS CORPORATE OFFICE: P.0. BOX 814530; DALLAS TEXAS 75381 BETTER BUSINESS BUREAU FACEBOOK INSTAGRAM YELP AMAZON GOOGLE www.salesforce.com/hub/service/how-to-complain-company-online NPR RADIO NBC RADIO FOX-13 NEWS CBS NEWS WFLA NEWS CHANNEL 8 ON YOUR SIDE YAHOO NEWS ABC NEWS BAY NEWS 9: SPECTRUM NEWS TAMPA BAY AND SARASOTA’S LEADING LOCAL NEWS WTSP - WIKIPEDIA -TAMPA ABC NEWS WFLA-TV NEWS TAMPA BAY WTSP NEWS TAMPA BAY WTTA - MY TV WMOR-TV WFLA-TV ORLANDO TV STATIONS 10 NEWS TAMPA

[@SecurityDotOrg]

Wow thanks for putting in the time with that review. I'm sure the entire community appreciates it.