Broken 2 in 1 LAPTOP - ACER Aspire Switch 10 - Trying to FIX

[@Mymatevince]

Spoiler Saver Riddle Time What English word sounds the same, even if you take away 4 of its 5 letters?

[@Mymatevince]

@Fix it Phil I'm impressed Phil...did you Google that or work it out 🤣🤣

[@Mymatevince]

@Fix it Phil 🤣👍

[@Dtr146]

I like your CEX theory but the processor in that is too new for anything besides Windows 10. You're Siri may hold some water but what I believe happened is someone just pretty much tried to fresh install Windows 10 when they had special drivers that windows can't automatically grab.

[@hamishspencer]

Aitch

[@rivtuu]

empty

[@breakcoregirlxd]

i cant believe they made these 2gb 32gb emmc devices, producing fresh ewaste from the factory

[@ashliehiggins]

Cheap crap to give to kids or people with no idea, and it’s terrible as a 10 year old proper laptop is more usable, and will still out live it. Intel shouldn’t have bothered with the Atom line.

[@BLEKSIDE]

so many cheap windows laptops are "fresh ewaste from the factory". i have a friend who bought a very cheap, but new laptop and it was so damn slow in anything it did

[@phunwithphiphi8055]

I have an Asus equivalent model that basically stopped working when the Windows update expanded to larger than the internal storage capacity (well done Microsoft). I converted to full Ubuntu and it works like a charm, coupled to a 128GB SD card it makes a great laptop for travelling and charges from my phone charger so minimal clutter.

[@MrTarmonbarry]

Anything with the name ''Acer' on it is junk . Had one , got so pissed with it it met a 2lb club hammer , very satisfying )))))

[@MrTarmonbarry]

@@phunwithphiphi8055 Cant blame Microsoft for your storage not being big enough , thats like blaming you dad if your di, oh wait

[@jawmedia7575]

Taking the back off the screen part was white knuckling all the way. I was holding my breath for ages . Great work 💪

[@Mymatevince]

Hahaha, I was waiting for the dreaded crack! Cheers Jake 👍👍

[@fdfmad]

Great work Vince!! Nice to see you out of your confort zone and still managing to learn and solve problems, you are a great example to follow for all of us and our kids

[@StezStixFix]

I'll choose my words carefully here, so I don't upset anyone 🙄 … I'll just say: thanks for the video, Vince! Really enjoyed this one! 😊👍

[@StezStixFix]

@Ellis The DJ it's fine Ellis, no problems at all! I would probably have been upset if I'd have seen somebody else's comment before i watched it, so i totally get it. Looks like Vince is pinning those spoiler savers on each video now though, so hopefully we're all good! 👍

[@Mymatevince]

Thanks, spoiler saver in place and a little riddle attached to each one 👍👍👍👍

[@j0hnf_uk]

When installing drivers manually, it's always a good idea to install the chipset ones first, as they sometimes, present other, 'software devices', that need to then be installed afterwards. Sound is generally a standalone driver, though, as is the graphics. Card readers, touch screen, etc. are usually associated with the mainboard, i.e. chipset drivers.

[@HavingFunRepairs]

Great repair Vince. I've ran into several driver issues myself helping friends and family with their computers. I think this video really highlights how to resolve these things and I hope it helps others.

[@colinfielder6695]

I too thought that screen was going to crack! Great outcome Vince

[@wolvesone]

vince this is definitely a fix as a mechanic we deal with simple issues all the time like a radio that just needed to be updated to the latest firmware to make it work you still have to diag the problem trouble shoot it and then do the "repair" so that is what you did here you confirmed the complaint you trouble shooted it you found the problem and you corrected it thus it is a fix and i think you did a great job working on this

[@Agilato]

Get yourself few guitar picks/mediators different thickness, will be very easy to open-up things without making dents or visible damages.

[@phreapersoonlijk]

Please use plastic pry tools when you can.

[@TemporalOnline]

I was on the edge of my seat all the time while he was prying the glass screen with a metal tool 😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭

[@HoboVibingToMusic]

It is smarter. But let's be honest. Most of those plastic tools break faster than a relation ships in teen years. :V

[@phreapersoonlijk]

@@HoboVibingToMusic True, but think about an alternative. Nothing fancy, nothing too strong, but something made out of ABS plastic. There is a source where you can buy ABS plastic tools which are quite sturdy when used right, and you can get them for pennies. Literally pennies. Check a site called bricklink com and just search for 'brick separator' and see what comes up. MAN, they'll hate me when they find out tho. BUT, you can get those for pennies per tool. They will NOT break whatever you're working on, and you can use them however you want because, you know what, they're only one to a few pennies a piece. No expensive pry tools made from nylon or so, you save them for later. You use a brick separator for the hard stuff, where breaking one isn't that big of a deal.

[@riparaggi]

better an old credit card or a guitar pick broken or a display broken? I choose the first option ;-)

[@ovalwingnut]

I "Aspire" to have smaller bezels. I haven't seen a Bezel that Big since I saw my last Big Bezel. Just saying. I digress. SteLLar job! Thank you for not killing [this] Switch (we kid because we love). Cheers MMV

[@Leonvolt28]

great fix. I would definitely recommend buying a set of different adapter plugs that you can hook up to your bench power supply.

[@tofu3802]

Thanks Vince, your persistence is very commendable and its very enjoyable to watch you work mate.

[@mr.unknown1386]

I love the dopamine rush and accomplishment that comes when fixing something I wasn't sure I could fix. 👍

[@abdullahkrmzyuz5827]

You can use sdi-tool to install drivers easliy from the internet. Its open source and i've been using it for years now. Never failed me. You just download the indexes and it finds every driver, downloads them and installs them. Its a life saver if you are repairing lots of computers like me!

[@TheLastPhoen1x]

I suggest using a plastic card (like old credit card) to pry things open, it will not dent the plastic like a metal tool would.

[@Heufneutje]

Really neat. The fact that the factory image comes without the proper drivers is really weird though. It should at least have a wifi driver so Windows can automatically download the rest of the drivers.

[@danielsaturnino5715]

Ofc its a fix, you got it working. That's what matters.

[@adeels97]

Should do a Q&A would love to know what made you get into repairs and what was your very first repair...

[@lewismo1]

He has done one before, just check his past vids.

[@mikethedigitaldoctorjarvis]

You did a good job Vince,the times i get computers to fix because of updates that people expect to help their computers,it changes the drivers and makes some hardware useless ! (even had on mine) but capable of sorting !...most people don't have the ability to sort this,then they think it's dead or done,then buy a new one ! when there is nothing wrong with the one they had ! more landfill !

[@NewRetroRepair]

Interesting little laptop there Vince! It's always fun to watch you work through a problem.

[@RWL2012]

hi :)

[@SummonerArthur]

These are common symptoms on these 2 in 1... Most people have issues re-installing drivers on these and some times they just dump them. Mines a simple one, 1gb ram, 16 internal, you wouldnt believe how quick the thing actually is on windows 8. Got it upgraded to 10, just like yours, and the thing was struggling even to open the start menu, and also had some of these issues. Simply rolling it back to windows 8 fixed it all and now I love the thing, been using it for a year by now.

[@jaimecosta2966]

I had a sumsung tablet and it woundent turn on.. The fact that you removed the battery connection I Personally belive it was enough to reboot the sistem.... Wish you well excelente vídeo

[@TerraWolf_Teratio]

the fact he was recording this at like 10 pm is crazy, most adults are asleep by then

[@lynxbits3507]

Thanks for the video mate! Trying to fix mine today. I bought it from someone locally. I bought a third-party charger and I am trying to see if it turns on. If it does I now have a picture of the software issues that could come up. Keep up the good work.

[@cass276]

It was a software fix Vince!...and if your clueless about drivers and such like me, they are the most frustrating ones! cheers Chris

[@firem7978]

Hi. Good Video. You can find the right Hardware by the Hardware ID under Properies in the device Manager. You can google the Hardware ID and find the right Hardware.

[@JarrodCoombes]

Most of the modern internet uses SSL, which is time and date sensitive. If the local time is way before or past the SSL cert's valid before date/expiration date, then you get an error. Windows does use internet time servers to keep their times correct, however, if the local time is drastically different from that of the NTP (time) server, then it won't update (there would probably be a log entry in Event Viewer about this). So by manually adjusting the time, everything starts working again as normal. So if you ever have another computer that you fix, I suggest that the first thing you should do once you get it up and running is to check that the date and time is correct. Will save you from dealing with odd issues that you would not normally suspect are date/time related.

[@bamboozledsoftware]

Hey, love your channel, mate Vince. :) Just a note, often computers break, and (more than) often the problem is 1. WiFi driver- 2. Realtek sound drivers, laptop keyboard drivers (too often actually, some group like the BSC or whomever should set a 'generic driver' standard or whatever, (I don''t know never had to join them yet)). These things can cause non-starts, BSOD, random freezes and the like, similar to bad RAM back in the day. Good catch! I know this through a lot of experience and you have came leaps and bounds from you're earlier videos. Well done.

[@squallneko5004]

Awesome job in getting this laptop-tablet to work. I am really impressed. I hope to see more videos.

[@AnonymousRepair]

Great repair , Just wondering if the previous owner didn't use the right charger normal laptop charger are 19V exception to old Toshiba what were 15V and Lenovo is 20V but 19V should work anyways, nowadays you got to be more careful the previous laptop you worked on was 5v and now 12v and some of acers 2 in1 are 19v , so maybe he tried an 19v charger on the 2in1 and over voltage kicked in and stop the laptop from charging,👍👍👍👍👍👍

[@DxDda]

Great video! I experienced the same driver quite frequently with less popular laptops. My advice would be to buy a usb to ethernet dongle in case the Wi-Fi is not working, since usually windows 10 would actually install the necessary drivers automatically as soon as it has the internet connection.

[@hervegabet]

Hello , to find and update a lot of drivers you can use SDI-tool , really usefull for this

[@aiko4139]

These Tablets have a Protection in the Battery if it goes unter a certain Voltage it gets permanentely disabled , then you need a new Battery. I had that issue with a medion 2 in 1 tablet.

[@Leonvolt28]

Vince had that with a couple Nintendo switches and had a special board to charge the battery directly. A bit of charge will make the battery work again.

[@aiko4139]

@@Leonvolt28 Not Always because some of those Lithium Batteries have a protection Chip which goes in permanent failure Mode and cant be reseted.

[@TheSkaldenmettrunk]

What a big software mess but you did it. Very nice

[@TheObscuresausage]

Thats amazing that its a device from CEX in Sutton! That was my closest CEX for a while until I moved away!

[@technocricket]

Good job Vince you did really well on that one. You made out good on it too.

[@pm7853]

You need use plastic tools to separate screens. Otherwise you can land shorting elements or like you know cracking screen. Good job 👏

[@DEmma1972]

Nice riddle. People who watch Star Trek may get it :) It still counts as a fix Vince if you get something that doesnt work and bring it to a state where it is usable.

[@user-vo3ps2oz7h]

Really enjoying these laptop videos

[@lyndonwebber1389]

Well done you got more patience than me 👍

[@ellensburgamplifier]

The one thing I still despise about windows... the drivers. Windows is good until it's not! Thank you for the tutorial Vince.

[@fluffyblue4006]

Leave a device like that unused and the real-time clock / management circuit will drain the battery until the battery's internal protection circuit cuts power. In that state, the battery management will basically act like a diode: letting charge coming in but nothing coming out. That's why you got 0V at the initial battery measurement. In this state, the device sees no battery management and will only perform a trickle charge. After some time, the cell's voltage raises enough to wake up the battery management. It will talk to the device and it will start normal operation: start fast-charging. Previous owner probably did not try long enough with his 3rd-party power supply, or his 3rd-party power supply just didn't have the right plug, voltage, or polarity. Good that you came to the rescue, because if the cell voltage drops really low due to self-discharge and time, the battery management will permanently disable the battery's ability to be charged forever, for safety reasons. After that point, reviving the battery by opening it and charging the lipo cell directly can be dangerous: at very low voltage, internally, it chemically forms solid structures that can penetrate the isolation and it can cause an internal short. Maybe not right then and there. It can also short after some charge cycles. A short wouldn't be an issue on a totally empty cell. But if that cell has a decent charge in it when it shorts, it will be a very energetic event: it will locally destroy the internal structure, create an even 'better' short, heat up and boil the flammable electrolyte. The pressurized electrolyte gas will burst though the hot weak spot. The short's sparks will ignite the gas. There's already an oxidizer present in the cell, so no oxygen needed. It will act like a mini flamethrower that cannot be put out easily. It will just ignite everything in its reach, including eventually your whole house, if you're not there to toss it out.

[@James-fo8rf]

The battery may have battery protection circuit. These circuits have mosfets that cuts the battery neg terminal. The mosfets kick-in at over voltage and maybe under voltage conditions to prevent damage.

[@tylerdurden5303]

I still enjoy watching these videos. As a hobby, I used to fix laptops and radios in my spare time and then sell them on eBay. It's a shame that eBay has now stopped sellers using PayPal. They want you to give them your Bank account details - which seems awfully dodgy to me.

[@jonathan__g]

Those bezels though! You know a device really shows its age by the size of bezels around the screen.

[@TemporalOnline]

They are ugly, but if I had to choose 2 with same specs but the bezeless ones from today and this... I'd be inclined to thake these just because I can hold it 99% better without accidentally touching the screen AND probably acidentally bump it and it will still come unscathed - though 3/4s of this bezel could be shaved off with the same effect.

[@pherman8852]

Fantastic Vince!!!!!

[@AcornElectron]

Keep up the good work fella and stay safe!

[@maniatore2006]

That is interesting, i had the same Problems with my Asus EeeBook and it is the same Audio Treiber/Hardware. I Bought it that also as not working, to repair. Thanks for that video.

[@darrenwardell3079]

Yet another top job Vince👍

[@Merlinkatamari]

there is a under voltage protection in the Accumulator that switches of the Voltage if it get's to low normally and that is the reason why you can't measure anything in these cases. the best thing is always to measure at the Accu contacts directly if you can.

[@XxmatixX6videosdiariosdenadav]

I would have installed a separate iso from the stock one. Maybe that installation was never gonna go, and a fresh one from Microsoft would have worked better

[@mattv6262]

A lightweight linux iso would've flown on that thing.

[@XxmatixX6videosdiariosdenadav]

@@mattv6262 nah, linux sucks at 2 in 1 computers, windows touch support is unmatched in the pc space

[@JonnyUnforeseen]

Enjoying these laptop repairs, I think a MacBook one would be interesting.

[@unitedfools3493]

Usually you can boot these 2-in-1 devices to a BIOS and install Windows directly from MS using a USB. Google for the method, it varies. You can avoid bundled crapware this way as well some reliability issues that arise from resetting or repairing Windows installations.

[@pompshuffle562]

I think i like the laptop vids. Keep it up Vince

[@joshtaylor2844]

Am I the only one that when he fixes something, I say an audible hell yea Vince! LOL.

[@drcyb3r]

Nice Video. Just a short information: Never buy a broken Microsoft Surface Tablet ever, except it is under 50€. You almost can't remove the screen without breaking it, so any repair is not really possible as a screen costs about 150€.

[@markshellard5894]

It was worth the hassle because it really nice now it’s working

[@Carb0nD1ox1de]

man i havent watched this guy in a while

[@JessicaFEREM]

Here in the US, I can get a bag of every laptop charger bit ever made for $13, and then you use a standard 5.5x2.5 charger which are super common. also SDI Origin is good for getting basic drivers installed, you download a massive pack of drivers and let it get basic drivers. if you just are having no luck with drivers, SDIO should let you try out more generic drivers.

[@CLC-1000]

Lovely fix Vince.

[@AnthonyJerome]

I just tried to repair my gaming laptop because a few of the keys weren't working... now the LEDs don't light up and the screen is totally dead. I think I'll just stick to watching your videos in future haha.

[@Ammar.D]

I was going to tell you to use DriverPack but then I remembered the device didn't have internet that woulda sounded stupid 😂😂

[@Amieee]

*perfect for a Saturday night in, thanks Vince!*

[@informediatech-bruno5766]

vince whenever you have driver inssues use "IO BIT driver booster" software it will fix all your driers and keep you updated im using it professionaly no need to look to each vendor website individualy to get drivers for each machine

[@mickyjb2003]

Brilliant,well done that is a great fix.

[@nicktheneko]

When working with displays and screens please use plastic pryers and not metal, with the metal you could dent the plastic or brake the screen or ever worse both so please be careful

[@nigelmorgans]

Another great video vince thanks thumbs up

[@Jinxnator]

Hey buddy brilliant video keep them coming 👍😀👌

[@Mymatevince]

Thanks Jinxy 👍👍

[@doslover]

Don't know if you tried or not but if not maybe next time get WiFi working first and let Windows Update figure out the rest of the drivers for you (or as many as it can, at least!) and you might save some time. Nice save from the trash heap anyway, looks like a neat little device :)

[@fish_bacon]

I have a similar Acer Atom piece of crap that came with Windows 7, and pushed it up to Win10. I had to go through the same exact driver marathon that you had to go through. WiFi, audio and all - although the touchscreen worked by default at least.

[@Random_4400]

Omg i was waiting for you to upload a trying to fix laptop video!

[@GGigabiteM]

The reason it took so long for the battery to come up from being 100% discharged to 0v is because you have to slowly trickle charge lithium cells to their lower working voltage when they are discharged to 0v. The battery protection circuitry automatically does this, usually charging between 20-100mA until the battery reaches its lower working voltage rating, usually somewhere between 2.0-2.5v. If you smash a lithium cell with full battery voltage when completely discharged, the battery can be damaged from the heavy current draw, and potentially go on fire. Even if it doesn't go on fire, the damage caused can make the battery unstable and potentially have a catastrophic failure later. As for the reason why the battery is completely flat, it could be that the laptop discharged it with parasitic draw, or it could be that the battery is internally failing and has a short between the plates somewhere. You can see if the battery has internal parasitic draw by charging it, disconnecting it from the laptop and measuring the voltage. The voltage should stay steady, if it starts dropping immediately, the battery is bad and should be replaced. And about "3rd party chargers" DON'T BUY THEM OR USE THEM. ALWAYS GET OEM CHARGERS. No, they are not anywhere near as good as OEM. Many of them are fire hazards and often can kill your equipment because they're built so poorly. If you see a laptop charger with words like "REPLACEMENT AC ADAPTER" and it feels light and cheaply made, throw it away. If OEM is not available, buy one of the brand name universal chargers, not the crap from Amazon. Yes, they are a lot more expensive, but you're buying quality and don't have to worry about your laptop being killed by a shoddy adapter, or that the shit adapter will burn your house down. Sometimes you can also get away with using an OEM adapter for another laptop, just check the voltage and amperage. Many laptop OEMs use the exact same vendors of laptop power bricks and just change the label on them.

[@DanielsGameVault]

U should definitely get yourself a set of universal DC jacks off Aliexpress if you're doing this sort of thing with any regularity (which you appear to do) - saves the trouble of not having the right adapter, since you can just connect it up to your power supply.

[@CheeringOwls]

That was an excellent fix, well done.

[@StromboliKicks]

These little things are buggy as heck. A friend asked me to check his out (an early version of the one you got) and it had ghost touch screen issues, when the keyboard was plugged in it will get stuck keys (didn't get to fix that one issue) and after a reset I lost the touch screen as well. Only got the drivers from an Acer forum. Since the keyboard problem was intermittent I had to open that screen like 3 times, without prying tools, only my guitar pick! lol It was nerve wrecking specially because it was not mine. For 20 you got yourself a deal though.

[@gavinshepherd5823]

Loving the laptop vids, your doing a great job:)

[@robtitheridge9708]

Well done vince i find more and more faulty things are caused by firmware and sft ware

[@catcam]

Great win again !!! Thanks for great content !

[@xx3868]

In this situation with dead tablet, quicker to put some power straight into the battery after seeing its down. THEN allow the computer to take the lead in charging activation and level increase and all should be good. Some of these batteries just seem to discharge for what ever reason. If the computer is working ok but multiple driver type things are not working, yes, its likely drivers and windows wasnt enough with their built in drivers and a trip to the website or even their update program to detect and download what this product needs can be useful but you will need to download that program at least. Yeah injecting some amps just for 1 min usually is enough for the circuit to turn back on and power up and start charging. Do this basic stuff first before tracing faults as its very common on so many i have worked on. You can also bodge up a modest charging circuit directly to the battery from the port if that circuit goes out too.

[@inwedavid6919]

You need to buy Ifixit mac kit with plastic spatula, perfect for this kind of device.

[@gadgetmadlad6691]

Usually in these tablet laptops if you end up needing a spare battery for the tablet part the keyboards tend to have the same battery ie connector and voltage are usually identical, it would ruien the keyboard but save the tablet. Probably not the best way but an option never the less. Just started watching this video so sorry if irrelevant lol

[@Tigerhawk1981]

how to fix an acer or an hp laptop, step one put them on the floor, step to take sledgehammer & hit them repeatedly, step three go have a beer :P

[@tiporari]

Once the battery is flat the BMS on these won't permit a charge. You can charge these with a bench supply. Just have to be careful. Constant current initially, then a long slow constant voltage never exceeding the cell max. Once it's above the low voltage cutoff, the regular charge circuitry will take over for you.

[@baghdadiabdellatif1581]

Great work

[@sihaynes]

Enjoyed this one vince! Have you considered trying mobile phone screen repairs etc? I think you would have fun

[@Jayrod64]

Pretty interesting that the main problem was actually a dead battery and missing drivers. I'm not surprised that missing drivers nearly rendered the laptop useless without a USB Hub and external keyboard and mouse, as most devices and components cannot function in Windows without a generic driver or existing driver to fall back to.

[@lawrencecavens5760]

Glad to see that all it was - was driver issues, Bear in mind that Microsoft probably put out an update that killed those drivers as the latest update did do some damage to peoples system. which is probably why it was up for sale in the first place as they didn't know how to download and install those drivers externally via USB. how did you resolve the charging up the battery issue if it didn't come with a charger?

[@19mati67]

People don't use a device for prolong periods of time, and batteries drain below the charging level, and they are not able to recharge. If you give it a boost with the power supply, you can revive pretty much any lion battery.

[@PrawnCocktailBro]

damn windows 10, good job vince

[@Mymatevince]

Thanks Pawn 😂👍👍

[@samuelchao3932]

This is likely powered by an Atom SOC. I have several of these little 2-in-1 with detachable keyboards, very nice little tablets, Dell, Acer, Asus. The difficulty is that the Atom SOC is apparently somewhat non-standard compared to the average PC. Every time Windows 10 goes through a major update, i have problems with trackpad, Wifi, audio or touchscreen. The trick is that there is an Intel driver that needs to be installed first, then Win10 update can take over and finish the job. I now keep a copy in a separate folder on the local drive and just install it right after a major Win10 update. No problem ever since. It's available from the vendor. On the Acer it's named "Platform Drivers Intelxxx", on the Asus, it's an ATKxxx package, on the Dell it's a network driver. I believe it's because the Wifi and "chipset" are in the CPU SOC, not separate "devices".

[@CamelCasee]

Interesting, I've got one these and the internal wifi stopped working too after updating from windows 8 to 8.1. What would I need to do in order to revive the wifi? I've installed all the drivers I can find and tried different ones but no dice.

[@megatronskneecap]

It's sad to see so many Acers fail as in my opinion they are half decent machines (when they work).

[@MarkMcCluney]

I like that bench power supply - may I ask what type it is? Thanks for a very enjoyable and instructive vid mate, that was fun.

[@wisher21uk]

21:08 Hmm I shudder to think what the picture is directly behind the laptop 🤔

[@Car777777777]

also there are hidden device. there might be more drivers that you don't see at first look. And if you can't find the correct driver; for one that isn't working propperly,... there is a number on the hardware page. i believe you have to choose this option in a drop down. but the hardware id should be somewhere in there. and if you look this up. you could perhaps find the correct name of it. and potentially install the driver this way

[@GadgetUK164]

Excellent video =D Yes, it is a fix =D

[@Mymatevince]

Thank you Gadget 👍👍👍

[@martinmucha8074]

Hi there, i have simillar problem, i let it charge, battery has 4,25V now, everything is showing charge...but when i press power on button, its just glows blue and nothing happens. Even if i try only tablet with factory reset. I opened it up, checked everything, seems ok...im lost here

[@LaptopSecondMalang]

Good job 👍🏼

[@wyattarich]

You are one of the people that would actually get their money's worth out of DriverEasy, specifically the technician's license.