Broken Bosch Hammer with no warranty and a very unhappy Customer. Simple or Expensive fix?

[@GrahamWoodward-ww1zf]

It amazes me Dean how you know where everything goes on the reassemble.

[@michaelmustermann6527]

I really enjoyed watching this one. Thank you for including the whole process and not just cutting it down to the fix right away. It was a lot of fun to see you go back once you realised it still wasn't fixed right.

[@boberson83]

It's pretty pretty absurd that requiring people to register for an extended warranty is an acceptable business practice with how much every single one of these tool companies advertise this warranty heavily. It's just a sneaky way to get out of honouring the warranty as I'd be genuinely surprised if as much as 10% of the people buying the tools register the warranty.

[@Demanduk]

Another sneaky way to obtain personal information that they can gain revenue from passing it onto 3rd parties

[@Charlie_Crown]

​@Demanduk ....that's the main part of this practice, information

[@zaxmaxlax]

it is sneaky. People see 3 or 5years warranty on the box and think they will be fine. Most euro countries are 2 years minimum for whatever you buy, some are changing for 3 years minimum. 1 year only is absurd, specially for a 500eur machine.

[@garyallport18]

​@@zaxmaxlaxthis tool cost alot more than 500 euros

[@KevinPenman93]

9/10 of them literally have it as soon as you open the box and it’s says register here, your own fault if you don’t.

[@darthdaddy7254]

6:43 "Son Of A..." nothing like a LOL moment to yourself at 1:00am. Keep up the informative videos Dean. All the best from Vancouver B.C. Canada.

[@georgeforeman89]

Crazy that a $1000 tool can break like that this early. Sintered gears I guess. Maybe poor QC from Bosch

[@nigelbass9019]

I gave up telling my apprentice. Always check your work. It saves your time and your reputation. I enjoyed your video.Thank you.

[@ElMariachi1337]

This customer got lucky he didn't wreck his whole motor, but then again that gear should not have broken off those teeth that fast. Also wasn't the first Bosch gear I've seen like this on your channel. Thanks for another great video!

[@donalfinn4205]

Well done. First of these tool repairs I’ve seen.👏🇮🇪

[@deandohertygreaser]

Thanks 👍

[@user-tx2nv1rb9k]

@@deandohertygreaser Which kind of grease are you using is it calcium soap based?

[@TrumpDotCom]

Got a Bosch plaster mixer 25+ years old. only had the brushes replaced twice. My go to brand

[@colinevans7134]

We are only human and we can't get it right all the time, there's no shame here and keep your videos going, Top man for fixing tools and I've learned a lot from watching you. ❤❤❤❤

[@bigbadbob5624]

Great video Dean. I think ai brought me here. Enjoyed the fix. Got a very old heavy light green bosche hammer drill. Only gets used once in a blue moon. Not my line of work. Did I hear right. Buyer can prove Date of purchase from bank card receipt but did not keep purchase receipt & also did not register for warranty. If I got that right. Many sellers won't even give you the years guarantee without the receipt. Probably only the goodwill of the trader. Bit harsh. Seems to be crucial. Must be able to present the receipt as it is your dated proof of purchase. Been caught out loads of times when I have not keep receipts. Plenty would say my own fault for not doing that. One I've seen recently that annoys is items with 3 year guarantee slapped all over the box. Something goes wrong and the supplier will give you what you paid for the goods or a replacement but I have to pay the price difference for the new one which is always more. Seems like a con to me. If something breaks in the 3 years they should just replace it. End of story. What to people think? Cheers BigbadBob.

[@rodpatient9]

Nice one Dean! That really goes to show the importance of a final QA check of everything before signing a job off as "repair completed".

[@merlinmcdavid]

Thanks for your videos. Helps me a lot at home. Bc of this, I did not hesitated to support you on patreon. This content is gold standard. Thanks a million to support my way of understanding quality. Repair stuff if possible ❤ it has a bit of an impact to all of us

[@merlinmcdavid]

I was a design engineer myself and the knowledge what dean presents on his channel is really high. Thats what you need when you design machines.

[@grendelmort8078]

Love watching your videos because I always learn something. I have an old Porter Cable circular saw about 50 years old and its never had to be repaired (belonged to my dad) only take the housing apart every few years to put lube on the moving parts. They sure don't make things like they used to...

[@brownmilligan1936]

you are the best. thanks for your time.

[@nikspanakis]

That was 100% fatigue brake attributed to bad thermal treatment, that's manufacturing error. There's no significant shock load there to justify the failure and there's a slip clutch in drive train. Should be covered even after the warranty expired...

[@electrickal1]

Judging by the damage and location of it, id definitely say that machine was dropped or thrown down straight onto the tool that was inside it. Possibly even a diamond core cutter.

[@lovelyhurlin6494]

​@@electrickal1 Not enough damage on the external casing ,to do that much damage inside.

[@lovelyhurlin6494]

​@@electrickal1What are you talking about? There are no signs of it being dropped on the external housing.

[@ajones8699]

Sintered gears made from powder.

[@franukito]

Manufacturing error or by design? These parts are not hand made, and this might very well be a thing that these units suffer from, maybe in a small percentage so it's not too obvious. Cleverly enginered planned obsolescence. And the "no warranty because no registration" thing , something smells bad here...

[@mr_b_hhc]

Love the honestyy of showing your mistake, hands down a professional at work.

[@josephking6515]

Brilliant pickup of the broken teeth Dean. Bosch should have supplied that part for free considering the age and lack of use and not one but two teeth had such a clean breaks.

[@debeeriz]

in nz because of our consumers guarantee act, that machine would still be under warranty whether you registered it or not, but bosch could get out of it if it was bought by a business as the warranty only covers people and not businesses

[@Skelf71]

Actually the CGA does cover business use if gst was paid. Besides in NZ you get a 6 warranty. 3 years is the standard I think off the shelf. Although bosch NZ say they won't cover anything bought outside nz, even though bosch 360 accepts the registration.

[@kojaqvidya5261]

In aus its 6 years warranty and doesnt need to be registered.

[@smashyrashy]

Thats how it should be

[@Rob_77]

Yep damn lucky here

[@GRamerDim]

that's because australia is australia and it's in the middle of nowhere

[@Rob_77]

​@@GRamerDimwe like it that way 😂

[@jaredbryant8297]

That’s why y’all lost your rights during Covid 19

[@lovelyhurlin6494]

I bought a Bosch washing machine, had it ten years, heavy use ,no problem. When it finally did die I bought the exact same model. Have it 16 months the motor, pump and seal have gone on it. The seal isn't covered by warranty and I had to pay for it. Bosch quality has gone in the toilet.

[@benbos6625]

Nice vid! FYI: In EU you have to have to proof you bought it. A banknote orso will do; not only "have to have the receipt" applicable. So, alwyas pay by card. Further more, garanty stretches towards the ".. average and acceptable lifetime..." of simulair products, being most often way longer then the 2 years minimum. A quality piece of machinerie like Bosch....... much more then the 3 years mentioned. Consummer right on the continent.

[@WCSPete1]

Superb channel Dean. I've learnt so much. I can't wait for my Makita stuff to break down, even though they're virtually new. Thanks a lot mate

[@raytaylor4199]

Bosch used to be king back in the day, My Father swore by Bosch, every power tool he owned was made by Bosch, these days all I hear is low quality and issues with a lot of their stuff, I’d never buy anything from them.

[@leeberry9666]

Good video Dean and well done for fixing the drill.

[@6atlantis]

I registered 6 tools I bought(individually) with Bosch using the included cardboard insert, nowhere did it say I had to warranty online. Fast forward a year and my gop 28n(the one you just fixed) stopped functioning. Bosch tried telling me none of my tools were registered. Luckily they must’ve known I was being honest and “back” registered my tools. Sent me a brand new multi tool. On old one speed control was fine, it was vibrating but not cutting. They said it was the gear box in the head? I did forget to register my replacement though 😂 this was in the states btw

[@wastelander69]

Thanks for the video Mr Dean I enjoyed this video cheers bro

[@deandohertygreaser]

No problem 👍

[@kevinchamberlain7928]

None or few of us do the register thing because we're too busy running on the hamster wheel to stop. The bastards know this, hence their devious little trick.

[@danimkn579]

Yeah, they know where to earn and how to empty customer pockets

[@Kzaerlol]

​@@danimkn579indeed. Happy customer doesnt mean a thing. Only paying customer.

[@Dr_V]

This kind of warranty issues are actually a legislative problem. Here the vendors have to manage warranty (not the manufacturer directly) and there's a legal minimum of 24 moths for everything except specified consumables (for tools and machines, some other consumer products may have shorter warranty). And you don't need a warranty certificate or even a written receipt, you can use any purchase proof document including electronic (e-mail) receipts and even bank records if things escalate to a legal complaint. Big brand tools are usually serviced, but cheap/hobby ones more often get replaced entirely.

[@duotronic6451]

Rotary hammers: Gotta disassemble and remove old grease and grit. Fill with clean high temp grease. Don't let dust, sand and pieces of rock get into the gears. ❤❤❤

[@chippyminton8711]

Nice fix Dean and a lesson for the owner to register his machines on future purchases to extend the warranty

[@jeremiahlittlejohn922]

Love your content, I was wondering if you might ever do a review of best and worst tools that you see on a daily in your opinion. Drill comparison, rotary hammer, jigsaw, power planner etc. Cheers mate

[@alasdairhamilton1574]

Dean. I’m just an old diy guy but I registered my Einhell drill and batteries the day they arrived. The price of tools nowadays it’s worth spending a little time to get the 3yrs Extended warranty and it costs nothing. “Confirmation of the warranty extension for your Einhell products”😇. 👍🏴󠁧󠁢󠁳󠁣󠁴󠁿

[@barrywhitley2535]

Good job and an interesting video.

[@dawnac6453]

I have one of the older Hitachi DH38YE hammer drills that had the same problem but it took me forever to figure out that the O ring seals in it was shot so i ended up changing out to new O rings in the driver, striker and the piston and it still wouldnt hammer right so i changed out the grease and slapped everything back together and it was fine but what i didnt know is those hammers take a specific type of grease. Since i didnt know that i kept adding lithium grease in a tube which i also figured out was too thick and couldnt work up the air pressure bubble that fast. Those take a much thinner type of grease so that the air pressure bubble in the mechanisms builds faster and hammers correctly. As far as the O ring seals after i looked closely i noticed the O ring seal in the driver was flattened a bit on the outside so there was no contact onto the cylinder in order to build up the friction to hammer. All in all i just ran into this video about a week or so too late but nonetheless my hammer drill is back to working as it should. I do mining and that set me back for about a week before i figured out the hammering problem.

[@AnthonySmith-hr2kp]

Nice job catching that broken gear. Thanks Dean.

[@Tøger-v3d]

Hey. Here in Norway there is a 2 years warrenty and 5 years for items that is apose to last more than 5 years. I think those sites online for registration is not safe to put personal info on. It should be fixed by the help of a receipt and the workshop ho repairs the item .

[@gorantadic9703]

Mnogo sam pogledao vasih,popravaka,mene je strah upotrebit moje udarne bosch u kamen!!

[@jameso9221]

In ROI you have 6 years to report an issue with a broken product. Ontop of warranty do 7years together

[@Mee10792]

I was reading Sale of Goods and Supply of Service Act for Ireland and it looks like the buyer is stuck with the guarantee offered. In England, the product has to last a reasonable length of time and that can be up to 6 years. I didn't know that about Irish Sales law.

[@gutsngorrrr]

Always register the warranty, the customer won't make that mistake again. But Bosch needs to sort out why these are breaking so easily, as that machine looked like it had seen very little work. To be honest Bosch should cover the replacement of the broken part, even out of warranty, as it's obviously not fit for use and I thought that was covered under consumer law.

[@boberson83]

I don't think companies are protected by consumer protection laws the same way private individuals are

[@cheapasstech]

@@boberson83they are not - sometimes we only get 3 months. Getting ‘fleet’ contracts are sometimes better for your wallet.

[@tunintunin3417]

This is why I do not by Bosch, Hilti… I buy cheap brands, last longer and warranties are honored without any tricks.

[@TheSudsy]

You can actually hear the chip "tink" at 28:33 asw it pulls out of the grease and hits the magnet.

[@finbargolden5825]

Well done for picking up on the fact that the gears were damaged. Anyone else would have just assumed that the o- ring was the only problem.

[@markbennett6037]

I've about 20 makita tools, I've never registered any of them, but I'm a diy not trade so my tools have an easy life, especially for makita quality.

[@icsx]

The warranty Bosch uses is stupid. Hikoki for example here in Finland requires only the serial number on the receipt and you get 3 year warranty for the tool, batteries and charger.

[@ZAPATTUBE]

That's the way it Should Be. Every where.

[@classydays43]

Here in Aus that would stil be replaced/repaired even outside of warranty due to the failure happening so soon. Not so sure how that tracks for business purchases but consumer laws in Aus would protect you for that. That failed gear was likely a QC issue.

[@andrewford80]

That is a high end drill. Very concerning that this part seems to repeatedly break.

[@jest2927]

estupenda informacion para no comprar nada de Bosch

[@alandmorley]

I had a Bosch power washer that failed, so I took it to pieces just out of interest to have a look at the inside and it said MADE IN CHINA on the motor, badge engineering or what.

[@MrHowieZ1973]

These hammers are worth every penny you spend on them. So much work that you cant do without them

[@johnmolnar2957]

good catch on an easily missed problem. but seems to be a manufacturing flaw to fail so soon .

[@johnmclaughlin1377]

Bosch drills ain't what they used to be

[@koenvelaers9876]

Bosch ain’t what it used to be…qualitywise and as well for the avaailability of spare parts!

[@jukeseyable]

new favourite channel, got yourself a sub

[@spark9591]

Good video, well done!

[@murmenaattori6]

Repairing is the right thing to do. This is the hill I will die on. Every repair is one less new low quality item produced. A good repair makes the item better than original.

[@jamesmoon8947]

Splendid 💯

[@SpecieltBrugenavn]

Could it be caused by a bad armature top bearing? It looks as if the armature gear shifts sideways when the new gear is installed at 32:07

[@jaygotti5763]

I had exactly the same thought when i observed this 🥸

[@ciesi]

i also was like, "should it move when putting the gear in"?

[@me-cq7wv]

Love your work.

[@bigdavedownunder]

Might be an idea to have a computer or tablet people can register in store while they are there might be a way to increase sales.... especially with older customers who might not be on the internet

[@tc2851]

Excellent suggestion 👍👍

[@LawpickingLocksmith]

OMG that is the new world. In Oz they are promising extended stuff but half the time they sell you broken stuff with endless excuses to skip the warranty!

[@ciprianwinerElectronicManiac]

I hate it when people say they don't want to put any money into something that brings them income. You can go on a shop that fixes stuff for free, good luck finding that!

[@oliverer3]

The issue is more that sometimes with stuff like this getting the parts for repair cost as much or significantly more than a new tool.

[@ciprianwinerElectronicManiac]

@oliverer3 I know, but there are some that can actually be repaired for a decent fee and still refuse it.

[@funkojones2947]

Good catch, many would have thought they had it sorted with the O rings and just slapped it together !

[@joelfernando1]

You joking right? If this guy did the job he has been paid for and cleaned the tool he would had catch the damage first try. All this dude does is the strictly necessary. Not saying hes not good at reparing tools but hes not clean and would not handle him any of my tools.

[@redddraggon]

Under the EU’s Consumer Sales and Guarantees Directive, all goods purchased in the EU come with a minimum two-year legal guarantee. This guarantee applies regardless of any extended warranty offers by the manufacturer. • Within 6 months: If the tool malfunctions within 6 months of purchase, the law presumes the defect existed at the time of delivery. The seller must repair, replace, or refund the product at no cost to you unless they can prove you caused the issue. • 6 to 24 months: Between 6 months and 2 years, you may need to prove the defect was not caused by misuse. This typically involves demonstrating that the tool failed due to a manufacturing defect or inherent issue.

[@magnets1000]

How does the tool keep the required amount of air between the two plunger/hammer? Just the seals? Do you need to calibrate it when assembling?

[@kencochrane8795]

Suoukdent it go through the parts washer to wash out all the old grease and metal debris. Start clean then relube?

[@lazor222]

Whats crazy is the registration page on the USA site hasn't worked since 2023. I was actively registering my tools when i got them vefore that. Maybe it's different in the USA though

[@johnburns6422]

Dean an Excellent job very Professional with a bit of IRISH humour .

[@paulrobinson270]

Now where did that screw go 😢

[@mr.145]

A Bosch Aquatrak ? powerwasher, was the worst ever purchase toolwise ive ever made.

[@johnbutler7542]

Don't repair a Bosh, rather add the repair cost to buy a decent brand tool. With power tools, You get what you pay for. Some brands spares are really expensive but as a rule of thumb, downtime is normally more expensive

[@MarkEye-r5d]

nice catch with the broken gear.

[@duncanashley5907]

You need to register within 4 weeks of purchase also for the 3 year warranty or Bosch will only give you 1 year

[@jpgpearson]

this guys postman is something else..

[@peternixon7167]

Great video Dean, one small suggestion, your train ear can hear these faults, but mine don't always. Would it be an idea to put a before and after at the end of the video, so that we numpties can hear the difference? Just a thought. Cheers, Peter NZ.

[@tomalley798]

That’s ridiculous. Bosch should pick up that tab. In fact at one year new, I wouldn’t expect only a new one.

[@dougsaunders8109]

Dewalt Festool the same three year warranty using the same process. They provide it you need to play the game as consumers.

[@pifoeko4580]

good job

[@daveboscher1047]

It is great to see a Master working his magic. Love this channel.

[@thenima]

The speed!

[@gypsydildopunks7083]

Seems like you could do the reassembly blindfolded

[@jamesdiamond820]

Taking off all those clips etc that’s me lost I could never put that back again

[@waynetaylor2784]

Luckily in Australia, our consumer law overrides warranties like these ..

[@Rob_77]

Crazy isn't it, so lucky with warranties here in Oz by the looks after hearing this.

[@Malossianoplus]

Honestly nowadays even German's parts suck a lot. Last time a bosch gbh 5-40 dce with a stricker pin and now this.. and in both cases no warranty. Very disappointed with bosch..

[@bansh3]

@deandohertygreaser why not clean the old grease right after opening the tool to inspect the parts ? is there any added value in leaving old grease with metal dust in it to fk up the tool in future ?

[@NapierNimbus]

Fascinating to watch

[@aaronatwood9298]

Is that a sintered gear?

[@sventorgersen7545]

I Hope someone from Bosch sees that and brings the company to pay for this reparation for the customer and Dean.

[@Stefan_Kawalec]

Excellent video!

[@darylhudson777]

ALWAYS SAVE RECEIPTS FOR EACH MONTH IN A ZIPLOCK BAG IN A FILING CABINET WITH DIGITAL PICTURE COPY ON MEMORY CARD/CLOUD, ETC

[@foetusdeletus6313]

No

[@rvrt1829]

That's what the 360 app is for

[@darylhudson777]

@rvrt1829 I have not heard of that app. I use Android and will check it out. Thanks.

[@nelchan2421]

32:09 Why is the armature gear moving?

[@nickmail7604]

You're in southern Ireland which is in the EU, and EU law states that all warranties on electrical tools must be covered by the seller for a minimum of 2 years for repair or replacement, so this drill is still under warranty.

[@tarfirl4684]

This is. The way

[@cristianstoica4544]

I don't know about that. If I buy a tool for a company they automatically 'derate' the warranty to one year. Crazy

[@nickmail7604]

@cristianstoica4544 well EU law is fact, the one year warranty is with the maker, who will often agree to extend it if you register online as Dean has said, but the EU 2 year guarantee is with the seller of the item, so if you bought the tool from a local DIY outlet it is they who have a responsibility to meet the repair cost or the replacement cost for 2 years from the date of sale, I knew that to be fact when the UK was part of the EU and just checked to see if it was still on the EU statute books and it is. In the UK many outlets had begun to do the online registering for the buyer because that way the extended manufacturer warranty got them out of this obligation, however we left the EU and its all changed in the UK now.

[@eduardocarvalho1547]

Yes, 2 years for private buyer, but only 1 year if bought for a business or professional user.

[@nickmail7604]

@eduardocarvalho1547 no the EU law applies to all purchases whether by an individual or an organisation, whether for private use or commercial.

[@stuart6973]

Great find with that gear tooth 🦷 Question, what kind of grease do you use for air tools ie, impact gun hammer/bearings?

[@ZAPATTUBE]

You usually give costs estimates. Was that over 200 euros. Gear had to be at least 100 euro.

[@amcluesent]

Bosch cheapening out using Chineseium for the gears

[@theshemullet]

The Columbo of tool repair. Where do you pick up your Wiha screwdrivers, buts and wrench

[@DeviloftheHelll]

did you have any hand on time with their magdrill? gbm 50-2. sent it in for leaking oil. came back fixed, seals replaced. a year after warranty expired got to use it again. its case full of oil once again.

[@Mr5si]

Google’s built in translation cannot process this accent, but I like it anyway.

[@simontravis7452]

Dean, which failed first the gear or the o ring, and one cause the other ?

[@samuelhughes4052]

What makes is that green drill you use to screw the tool apart

[@jameslawrence8734]

Not sure where you get yours, but that seems like more than 20 gyros worth of grease to me :)