Brother MFCL2710DW - Clearing No paper error

Learn how to clear the “No Paper” error on your Brother MFC-L2710DW laser all-in-one in this tutorial.
Models covered:
Brother MFCL2710DW
For more information on recommended paper types click here: help.brother-usa.com/app/answ...
For more videos, tutorials, and FAQs visit our support site at: www.brother-usa.com/support
Quick Links / Table of Contents:
Models and errors Covered 00:09
Turn off the power 00:34
Remove paper tray 00:40
Inspect paper and paper tray 00:44
Clean separator pad 01:20
Clean pickup rollers 01:34
Turn on power 01:42
Reinstall paper tray 01:57
Verify machine settings 02:00
Verify computer settings (Mac) 3:00
Verify computer settings (Win) 3:24
Print test page 4:00
Transcript:
Welcome. Today we’re going to learn how to clear the No Paper error on your Brother MFC-L2710DW. This video will cover multiple models. Even though your machine may not match the model on the screen, the overall process will be the same.
The No Paper error is usually caused by missing or incorrectly loaded paper in the paper tray of your Brother machine or incorrect settings in the printer driver or printing application. This video will walk you through correcting each of those issues and clearing the error.
We will begin by powering down your Bother machine. Now pull the paper tray completely out of the machine. Remove the paper from the paper tray and verify that the tray guides are set to the correct paper size.
Check the paper for damage or irregularities that could prevent it from feeding properly. Also verify the weight and thickness of the paper. Follow the link on the screen for more information on paper specifications.
Locate the white gears on the left side of the tray and rotate them, checking for gear damage and verifying that the metal plate raises and lowers as the gears are turned. If the gears are missing or damaged the tray will need to be replaced….otherwise turn to the separator pad on the front of the paper tray.
Take a lint-free cloth and soak it in warm water being careful to wring out any excess water. Now clean any dust from the separator pad. Next clean the pickup rollers on the underside of the machine, and power the machine back on.
Reload the paper into the paper tray. Ensure the tray guides are not pushed too tightly against the paper which can cause jamming. Also verify that the paper is not loaded above the maximum fill line. Now replace the paper tray.
On the control panel, press the Menu key
Press the down arrow on the control panel repeatedly until the “General Setup” option is displayed. Then press “OK.”
Arrow down again until “Tray Settings” appears on the LCD window. Then press “OK
Arrow down until “Paper Type” appears then press “OK”
From the listed options, select the thickness setting that best matches the paper in the paper tray. And Press “OK.”
Arrow down to until “Paper Size” appears and press “OK.”
Verify that the selected paper size matches the paper in the paper tray. And the press “OK.”
Now you will verify your computer settings.
For Mac users open your printing application. Click on “File” and select the “Print” option. When the print window opens verify the Brother printer driver is selected from the Printer list. From the Application dropdown select Print Settings and verify the Paper Source set correctly.
For Windows users open the Printers folder. Right-click on the icon for your Brother machine and then left click on Printer Properties and click on the Device Settings tab. Now click on “Auto Detect” and then click “OK.”
Right-click again on the printer icon and then left click on Printing Preferences. Verify that the Paper Source is set correctly for both the First Page and Other Pages dropdowns.
Print a test page from your application. If the document prints the issue is resolved, if not return to the paper tray and double check that there are no missing or broken gears and that the paper you are using meets machine specifications.
For more Tutorials, FAQ's and Videos, visit us at www.brother-usa.com
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[@CharlieGill-vx7xf]

Thank you! The tray guides had gotten off somehow, and once I adjusted, it printed. Thank you so much! :)

[@user-ti4yb3cj5h]

Thank you for this video. It was MOST helpful. It fixed my 'No Paper' problem in 10 minutes of my time.

[@brotheroffice]

Glad it helped!

[@sreekanthgadiparthy-qk4jw]

Thank you. You fixed my 2 years issue in 10 minutes.

[@brotheroffice]

Glad I could help

[@MattValleVid]

You are some sort of miracle worker, the little tab did the trick. THANK YOU!!!!!

[@brotheroffice]

Great to hear!

[@45eno]

I had a broken feeder cam lever on my MFC-7360N. Replaced that part and still had feeder errors. Followed this video and now it works. So I had two issues. I did set my paper to thick in menu.

[@beckygarcia3517]

Not sure which of these tricks helped, but I did them all and (for now) it seems to be printing again. Thanks.

[@brotheroffice]

Glad it helped!

[@atxgurl00]

Can’t believe my issue was not having the tray sliders properly aligned for my paper size 🤦🏾‍♀️ thanks for the help!

[@derekdesousa493]

Great video. Very easy to follow. The best part is it fixed my issue. Many thanks.

[@CitizenPerkins]

Thank you! This video was very clear on what and how to do things. 👍

[@ceekay9253]

Thank you, this seemed to fix the issue on my DCP-7065DN

[@amypierce9874]

This totally worked! I was so frustrated, thank you for your easy guide!

[@brotheroffice]

Glad it helped!

[@rachelpinnock6100]

Thank you!!!! That fixed it!!!

[@allakirresh8321]

totally worked :) thank you so much

[@brotheroffice]

You're welcome!

[@sarkiskalaijian1]

thank you... i fixed it ... many thanks

[@madisonmedley454]

Thank you so much this fixed my printer

[@brotheroffice]

You're welcome!

[@XxmykurobutlerxX]

It actually worked! Thank you!

[@brotheroffice]

You're welcome!

[@brianwmstephenson7009]

Success! Thanks.

[@danielblaha2881]

Fixed! Thank you

[@salmaazhar7200]

Thanks a lot. Paper size setting in tray was out.

[@brotheroffice]

Glad it helped

[@Himmiefan]

It worked! Thanks!

[@brotheroffice]

Glad it helped!

[@analdyvega4516]

thanks thanks thanks

[@linceaerian]

Also if there's too much paper in the tray it can lead to the error :)