Brother Printers MFC9330CDW Drum Error manually clean Corona wire

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This same process works on DCP-9020CDW, MFC-9130CW, MFC-9140CDN, MFC-9330CDW, MFC-9340CDW

[@niloyu105]

New subscribe watching from Al Khafji Saudi Arabia. Sir any idea the problem is it only appear LED light power indicator but there is no display in LCD monitor

[@matthewjeschke]

That one is beyond me. Maybe backlight went out on your display. You'd have to take that input panel apart. I've never done that.

[@Hewagej]

Thank for good helpful video

[@matthewjeschke]

glad I could help out!

[@mtechtoner6947]

my problem is that every time I put the drum back in, and print a page, more ink from the toner just gets onto the drum and makes the pages smudge.

[@matthewjeschke]

Maybe your waste toner tray is full. That or the drum isn't magnetizing.

[@pruejeffrey1666]

it says specifically not to use alccohol or other cleaners it says danger when you switch it on again.

[@matthewjeschke]

They maybe worried it'll flash off.

[@princepawan3205]

Sir my printer mfc 8460n error drum dust every time error printer after 1 or 2 Copies

[@matthewjeschke]

It maybe your drum is bad. I eventually had to replace mine. You can get just the drum and rebuild them for a lot cheaper. I am not sure I did a video on that part.

[@judyxia5350]

Thank you so much for this video! My printer had the exact same problem and no matter how many times I slide that green tab it sill gives me the warning. I used the Q-tips instead as u suggested; it worked now! Thx :D

[@laramiewall]

Yup. Same as EVERYONE below. You just saved my printer from being in a landfill and me a few hundred bucks. THANKS!!!!

[@DavidStelzl7]

Thanks Matthew - at first this worked but then shortly after the error came back. Second time around I could not get it to work, but using your recommendation I decided to try a clean paint brush, figuring I'm going to have to buy new stuff anyway...sure enough, if the cotton doesn't work, the paint brush does. So I'm keeping a clean paint brush next to the printer for future maintenance. Wouldn't have thought of it without your video...

[@matthewjeschke]

I've not quite completely figured out the corona wire. It's darn tricky. I'll try the brush next time. Seems you can have a very good looking drum that simply doesn't like to take a charge anymore. Really appreciate the tip with a paint brush that's really smart :)

[@davidhancock8087]

You were my last shot before trashing this $800 plus machine when i bought it in 2011 when running my clean business. Now it’s night and day literally!!! 🙏🏾 thanks

[@jacindawalker216]

OMG, this worked wonderfully on my HL-3170cdw model!! Error is gone. Thank you so much for this video. Quick question... Any idea on what I can do for smudged prints? My pages are coming out very very lightly gray smudge (it was doing this way before the drum error). I figure I will ask in case you may know something about this too. :)

[@francoismartel1441]

If your belt life is under 20% it may happen.

[@lukechipimo687]

hello i have a brother printer MFC-7360 its printing a dirty page, when i print or photocopy this started after refilling toner static control mtp-250b-hd so i really need help, its printing and you can even see the words back still the dirty background is still coming out

[@Darieee]

I really wouldn't use paper anything for something like this - you risk scratching shit up :)

[@matthewjeschke]

Your right... You should really use a lense cloth and compressed air. and as pure of alcohol as possible.

[@MrErekoseHawkmoon]

May want to use lint free cloths to clean the drum area not paper towels. Used to find them at Radio Shack before they went out of business. Safer and not have to worry about scratching things!

[@copiercartridge]

Thank you! nice video

[@matthewjeschke]

Thank you for watching! Glad I could help.

[@Chronox2k4]

I just use canned air and the problem does not come anytime. The problem is compatible tonner .

[@cynthiax2874]

Hi, Im not sure at what point they started having those slide wire cleaners, but instructions use to be clean the corona wire with just what you are doing, a Q tip.

[@scottw3039]

Thanks for the video

[@matthewjeschke]

Glad I could help out!

[@beceve3093]

YASSSSS thank you so much, i wish i knew this earlier!

[@lynbeasy5270]

thanks Matthew. this has been an ongoing problem with our printer, and I have regularly cleaned it with a q tip. so glad ive been doing the right things, but wish it wouldn't keep happening! I will get a small compressed air bottle I think it would help too

[@MakingEndsMeet_JudysStopNShop]

Thank you! Great video! I just cleaned my drum (large green roller barrel slowly turning it to find the spots) with my eye glass cleaner & Q-tips and was careful not to have excess cleaner on the Q-tip and was very patient and gentle AND IT WORKED!!! My printed documents went from having black spots all over it to just 1 and I will be working on that one next 🎉🎉😊👍

[@zipper168]

Thanks for your video. I followed your method and cleaned the wire of the drums of my DCP-7060D printer and the drum error was gone. Thank you so much!

[@emeceuve]

Thanks Matthew!! I tried everything before I found your video, and the cotton swab trick saved me!! :)

[@michellewobst8194]

Any idea why after installing brand new drums and resetting their life in the settings, that it keeps telling me that I have to slide that green thing to clean the corona wire and regardless of how many times I do this it won't reset (again these are brand new today)??

[@matthewjeschke]

great question. i cannot say for sure. i think i had a similar problem for some time. i kept having to reseat the drum cartridge unit in the printer. i also tried to clean connections where unit makes electrical contact with printer. i used rubbing alcohol. let me know if either of those work.

[@im19922000]

Make sure the green tab is in the "home" position.

[@sltv1781]

Liked your toner reset video so much I had to subscribe! Your videos are very informative

[@matthewjeschke]

+S Ltv hey thanks I love your complement. Made my day :)

[@LyleBenley]

I hope that you can help me with my MFC-9340CDW. My printer will not complete a page but it stops advancing the paper and gives a paper jam error. I can pull out the almost completely printed page with some resistance but it will do the same thing again. I don't even know how to remove the side covers to see it there is something stuck in the gears.

[@matthewjeschke]

I'd pull the toner w/ drums, the waste toner (below that) and the fuser (back panel) and see if somethings caught up in there. Sounds like it's stopping before it gets to the fuser? If so the toner can whipe off page (I think). Hopefully that helps sorry I don't know a lot more. I kind of just fiddled with mine and saved my notes to KZbin.

[@stephmaltos1]

Thank you! that error message was driving me CRAZY!!!!

[@ictii7526]

u save my wallet! Thanks for making this video! :D

[@mariafabianazreibi283]

it worked for me! great tips...Thank you!!!

[@mentorist]

Cheers Mathew, Q-tip/alcohol tip worked a treat, thank you!

[@inasmahdi5732]

Great video!

[@keeshanickels9465]

We have worked for atleast an hour trying to get the DRUM ERROR off, even after resetting the drums, it still would not work. I was about to order a new printer BROTHER MFC9330CDW when I caught your video. It seemed too easy to actually work..haha!! My employee acted like I shouldn't even try it, but since I had Q-TIPS here I thought, why not?? SO I DID...AND IT WORKED!!!! JUST WIPING THE CORONA WIRES OFF WITH A DRY QTIP MADE THE DRUM ERROR MESSAGE GO OFF!!! THANK YOU!!!!!!!!!!!!!!!!!!!!!!!!!!

[@jasdevbansal5823]

thanks bro,its really helpful

[@matthewjeschke]

glad I could be of help... FYI ~ If you ever feel you need to clean the drum itself be VERY careful of using anything on it. Rubbing alcohol builds up a residue which will render the drum non-functional over time.

[@ratask9859]

Great

[@merle0004]

This worked just as described!! Awesome to learn how these printers actually work! Thank you so much!

[@matthewjeschke]

You bet... Glad I could help out. I finally had to trash my original drums and bought a new set. Printer is still cranking away like a champ. I have gone through several boxes of printer paper.

[@mikehartman7317]

Thanks! Worked for me!

[@princemichaelamegbor9819]

worked thanks hommie

[@tranceprince9217]

thanks for the video

[@markios6824]

Use isopropanol rubbing alcohol for 99.9% alc. Do not drink it or add it to any soft drinks it is not a short cut to homebrews.

[@inlightenedbeing]

My Brother printer is saying door open error and it is closed .. How do i fix That?

[@djhurlburt]

Hi Matthew. Thank you for a thorough tutorial. I'm struggling with my MFC-9130CW. I've replaced the drums; I've cleaned the LED emitters (as you demonstrated); I've changed ink and done all the "internal" diagnostics. I'm still getting very strange lines across the page. I do not know what else to do other than buy another printer (which I don't want to do). Any other ideas?

[@Durfadorfano]

Denatured Alcohol is the best. Leaves no residue at all. I just bought a mfc-l8900cdw. Will get it Tuesday. I have worked on Toshiba and Okidata Monochrome and color printer for the last 2 years. Some will allow you to reset them in the control panel, others have fuses on the drum or cartridge that must short out to reset the internal counters. I am curious as to how Brother deals with this.

[@renevictoria3123]

my brother MFC-7340 PRINTS black spot on a sheets wondering how to correct that issue

[@billanderson8691]

It's quicker to clean the wire with a vucuum cleaner. Same applies with waste toner box errors.

[@dctynes]

Great Thanks !!

[@matthewjeschke]

You bet :)

[@georgestickler6062]

Never use anything other than denatured alcohol, as impurities in other alcohols will degrade the life of the unit.

[@orleanwoodham7037]

This works like a charm. Thank you sooo much!

[@matthewjeschke]

+Orlean Woodham glad it helped. I'm finding these printers don't last long... CAVEAT being, if you maintenance them aka clean drums, blow out with air can periodically.... they last virtually forever. I'm WAY WAY WAY beyond the factory proposed life in page count and still running strong :)

[@elizabethharvey1704]

Thanks so much, didn't work exactly the same for the 9340 but close enough to figure it out!

[@winterrose8174]

Brother manual warns not to use alcohol to clean the components.

[@frankseiler7]

Has the Brother HL-3142CW the same parts like Brother HL-3170CDW?

[@stonecreek9621]

Corona!? 😂 Wire. I thought it was a virus. 😁

[@rachnaleveque4453]

Thank you. I bought this brother printer some years ago thanks to your helpful videos and they continue to help every time it gets stuck! This time the green tab wasn't doing it for the drum and indeed it was a bit of muck on one of the corona wires :-)

[@themake-upfoundation327]

Great Job, this really worked, I just moved the Green slider back & forth a few times til it slid smoothly and the printer started printing again!

[@clanzeussmite3030]

i have the same printer and i think this site is so useful.. thanks Matthew..

[@KevsGuide]

replacment drum for $25 @ zoom toner for BW

[@gigsandbusking8959]

Thanks, saved my day :)

[@matthewjeschke]

glad I could be of help :) I was able to about double the life of my drums by cleaning them. I have since found that compressed air bottles work best to clean them. You want to be VERY careful about applying any solutions including rubbing alcohol (use as very last resort). They actually make a solution specifically for cleaning these drums (I cannot recall what it's called). The trouble with solutions is over time you will see a residue build up on the drum and it will become completely non-usable. At that point you have to find the appropriate solution for cleaning drums.

[@opaoma1234]

Thx bro, made my printer work again ;)

[@MichaelBabbitt]

This totally worked!! At least for now. Thank you!!

[@MrThomashorst]

Thanks man!!! You saved my life!!!

[@maryw9308]

thanks for the information here. I wound up having to put the old Brother cartridges back into the drum assembly and went back and forth over the corona wire a couple of times and that reset the drum error message. I read somewhere that replacement toner cartridges (that's what we had in ours) don't have a chip so there's no way for the printer to know that the corona wire has been cleaned. Not sure this is the case, as the corona wire and drum assembly are a separate component from the toner cartridge, but this worked for me. Thanks again.

[@matthewjeschke]

Must be magic. It is to me at least! Silly printers are way tooooo complicated.

[@mahdimahtab296]

It worked mate !!! Thanks a lot ❤️

[@tomrogers3294]

Tip: I keep a small bottle of grain alcohol (190 proof is 95% alcohol) to use for all my cleaning- as it can be hard to find isopropyl alcohol above 70% sometimes. Watched your "low toner" and reset mine, that was great, thanks! Are you happy with that compatible cartridge I see in your video you are using?

[@francoismartel1441]

Pharmacy will sell you 90% isopropyl alcohol, they may ask you what you will use it for.

[@haroonmalek1971]

Thanks tried it and worked straight away

[@judyberlfein2908]

Thank you very much!!!

[@gbxx6692]

roughly how many prints are you getting before the drum starts giving you these problems? noticed you said something about 20k.. is that about right?

[@matthewjeschke]

+Gb Xx hard to say exactly as I reset the drums. Since then Ive gone through another two cases of printer paper so at least 10,000 pages. Id have an exact count however, I reset the drums so Im really not sure at this point. I had to replace one of the drums as the Corona wire went completely bad and wouldt even clean. I simply bought a HL-3140 and cannibalized it. It was slightly more expensive than a set of toner cartridges and I got the whole printer for spare parts :)

[@Andreas-of5hp]

Thanks a lot - saved me a fortune!

[@asifjavedcloud]

Thanks man, it worked

[@sainetcafe-dl1tu]

sir mere printer ke screen drum error a raha hai please help

[@Sbrink09]

Thank you!

[@euyoooo]

Hi Matthew, I have the same model, and every time I try to print double sided, I will get paper jam no matter what I do. I am not the smartest cookie when it comes to fixing printers so I can't really figure out where the fault can be. appreciate if you have any idea about that fault and could help me, thanks

[@matthewjeschke]

almost sounds defective... what weight of paper are us using? The only time mine has ever jammed is when using heavy stock paper. I use 20 lb printer paper in mine. Works great. Curious when did it start jamming? Do you think it's paper related or has it being acting up for a while?

[@yousseftakla2182]

+Matthew Jeschke thanks Matthew it was pretty much a little piece of paper jammed in the side underneath the tray that i couldn't see before. thanks again

[@matthewjeschke]

Oh awesome, so glad I was able to be of help :)

[@jiyuchan17]

The tiny wire on my printer already broken off☹️ I don't know why. When I open it I saw broken a wire string☹️. I guess I need to bring it to the professional to fix it. 🙁

[@matthewjeschke]

gosh sometimes these comments dont come to me. you can get a replacement drum on amazon.

[@danobot12]

I bought the printer!! got a good deal on Gumtree! prints looks great. the only issue is 3 small yellow dots on color prints on white background. any idea what's causing this?

[@ig88vsfett]

+danobot if the dots gets repeated on the same place, the problem is in the yellow drum

[@danobot12]

Yes I figured that out. Does anyone have any experience with these non-oem drums and toner on ebay? they claim they are manufacturered according to highest OEM standards

[@ig88vsfett]

it's cheaper to buy a new printer with the 4 drum than buy 1 drum danobot

[@matthewjeschke]

+Hedro Juarez really? I bought a whole new printer for $200 that had same parts and used the drums from it. Also included another set of toner cartridges :) Thought that was pretty cheap.... I've actually been able to keep the drums working like new. They manufacture doesn't tell you but they really need to be cleaned from time to time. If you periodically clean them they continue working MUCH longer and printing like new. I use lens cleaning tools, compressed air cans, and alcohol to clean them :)

[@ig88vsfett]

***** using alcohol on drums makes printing becomes faint

[@R_JAY_MAGIC]

Brother is the WORSE brand ever please stop making printers

[@nessadg1]

We used your trick to reset the printer cartridge, how do you reset the Drum??? thanks so much!

[@matthewjeschke]

+nessadg1 there is a drum reset. I don't recall how to access it but it's a menu item under settings on the printer display. I believe I found a video on where it's at here on youtube.