Bruce Sharpe, Chief Product Officer at Humach | AIMinds

In this episode of AI Minds, host Demetrios speaks with Bruce Sharpe, Chief Product Officer at Humach, about his journey through telecommunications, AI, and customer experience innovations. From developing omni-channel platforms at Ticketmaster to pioneering AI-powered voice interactions, Bruce shares his insights into the critical intersection of human and machine interactions in regulated industries like healthcare and insurance.
Episode Highlights:
- Bruce Sharpe details his early experiences in telecommunications, leading large-scale event management for Ticketmaster.
- He discusses his role in advancing AI-driven customer service platforms, including collaborations with Microsoft and IBM for patent development.
- Bruce explores the integration of voice technology with AI, partnering with Deepgram to enhance digital agent capabilities.
- The conversation addresses the challenges of implementing AI in regulated industries like healthcare, where Bruce stresses the importance of rigorous testing and live agent support.
- Insights into blending human and AI interactions in customer experience and Bruce’s practical approach to evaluating technology partnerships.
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