Business Criticality CSDM Discussion

  Рет қаралды 5,992

ServiceNow Community

ServiceNow Community

Күн бұрын

This is a CSDM discussion, Mark Bodman and guests address the topic of Business Criticality. We explore various areas of the CSDM model where Business Criticality is used, tradeoffs for taking alternative approaches, and some of the more more advanced use cases in a CSDM context.
Here is a breakdown of the topics we cover:
1:10 - Business Criticality on Business Application and Application Service
3:50 - Enterprise Architects view of Business Criticality in the Design domain
4:50 - SDLC Component over and role
7:05 - Where Business Criticality really matters in Sell / Consume domain
9:00 - Changing criticality and role of the Offering
12:00 - Business Criticality vs. SLA
12:45 - Service Builder overview
15:40 - Offering Dependancies / implications on Business Criticality
17:40 - Other areas needed for Business Continuity Planning (BCP)
20:40 - Technical Service / Business Service mis-match risks
25:10 - Can you do effective BCP without Technical and Business Services?
29:05 - Subscribers overview, why they are important
32:00 - Dealing with multiple owners
35:00 - Offering granularity, migrating to Digital Portfolios & Products
Link to the white paper referenced at the end is here. publications.o...
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#CSDM #CMDB #BusinessCritical #ServiceNow

Пікірлер: 1
@cuspate
@cuspate 2 жыл бұрын
The discussion of criticality of techSOs (provider) versus the criticality of the app service (consumer) at the 24 min mark was great. Practically, how can I get at the data to compare the criticalities? We know the app service will have a relationship to its infra CIs - say a Linux server - but what’s the quickest way to get the criticality rating of that Linux Server (which is on its containing tSO). Do I have to search the CI Association table to find the dynamic CI Group related to my server, then use the CI rel to the tSO to get the criticality? Or should the CSDM Data Sync be pushing ‘criticality’, or the tSO ref to the CIs (it doesn’t do that today)?
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