California man deposits $33K check in BofA account, never sees it again as branch closes

"I felt like I just saw the boat leaving the dock and my money's on the boat." An Oakland man had a mild panic attack as Bank of America told him his cashier's check worth $33,000 was lost as the branch temporarily closed. Here's how 7 On Your Side helped him get his money back.
abc7ne.ws/3IWXK6x
#BofA #cashierscheck #checks

[@shelbynamels973]

The man's first problem was having an account at Wells Fargo. His second problem was having an account at BofA.

[@deshamallah2265]

I agree.

[@karlburmeister1552]

Nailed it. The 2 worst banks.

[@bronzegod8037]

Yes, from what I've heard both Wells Fargo and Bank of America are shady and incompetent.

[@maxmillions7]

The double whammy!

[@jenniferj.8750]

EXACTLY!!!!!!

[@tvs3497]

I was a bank teller for three years. If you're getting a Cashier's check or Money Order to deposit into your "other" account, it needs to say "Pay to the Order of YOUR NAME" on it. Never Ever have it in someone or some institutions name unless you're buying a car or actually paying someone else the funds. That is the fatal flaw here as the man found out. The teller that drew up the check should have asked him what he was going to do with it. If he said deposit it in his BofA account, it would absolutely be made out to him, not BofA. Please make a note of it.

[@naturistfred]

Yes, the moment it was revealed that the cashier's check was made out to Bank of America instead of his name, I understood the error. But why didn't 10 different tellers and managers not noticed this right off the bat? Giving this man the run around could have turned this situation really ugly. $33k is someone's life savings. Unacceptable.

[@Angela-cd9bj]

Thank You for that vital information

[@delphvine89]

Yup and the idiots that looked at it, and telling him "nothing that I can do" aka I do not know 🤷🏻‍♀️ did not looked at the error 😳 like- ohhh, the check says- payable to Bank of America, not your name Sir. 😮 Let me call Bank of America customer service to take care of this error. Instead, the tellers and managers said. " nothing that I can do." BS 😡 I'm with the poor man side. He didn't know about that error. It happens, especially if the person is not used to making cashiers checks. The well fargos bank teller should have said- "Sir, just to clarify, you're going to pay Bank of America 33 grand as in the bank itself or for your account?" 🧐

[@delphvine89]

@@naturistfred because none of them don't care. 😡 Their lack of not caring about other people's money (yet working at the bank) and lazy to use their critical thinking skills. That makes me mad.

[@viva7642]

@@delphvine89 Yup, that nailed it down, unfortunately. :(

[@jaminova_1969]

The branch manager who told this customer "No, there's nothing we can do should be fired immediately!"

[@HolyMarkMcGrath]

So true. Fire all those involved

[@injusticeanywherethreatens4810]

"I agree with you but I don't think you used those quotation marks!" correctly

[@jiogcyihsugyiocjfdoivhphvw6821]

nah, hes the one who stole the money lol

[@HMR2121]

Needs to be JAILED.

[@Authenticallykary]

He should have never made the cashier check to Bof A but his name. He had an account at Bof A and just deposited it.

[@Adinkydude]

I made the same mistake six years ago. I transferred money from Wells Fargo to Bank of America and had the cashier's check made payable to "Bank of America" instead of myself. The difference with me is that the BofA teller noticed the discrepancy and had me go back to Wells Fargo with the check to redo cashier's check payable to me. Seeing this story makes me so glad the BofA teller I dealt with had me do that.

[@elizz6055]

This is exactly how it should be handled. Because the teller made an error and deposited the check and the night audit kicked it back, B of A should have called the customer or sent the check back to Wells Fargo. They sat on it instead.

[@DKNguyen3.1415]

That's insane to make it payable to the bank itself.

[@SandorVitez]

Integrity and service have diminished since America likes to choke on woke

[@beautiful20106]

Should put your name not boa . Are you insane ?

[@user-xw4vg1vy5e]

If the bank accidentally deposited $33k into his account and wanted to get it back and this man said, "sorry I don't know where it is...there's nothing I can do" he'd be in jail for YEARS!! This system is not fair at all! How is the bank allowed to do that to him?

[@BlackNBlue10_4]

This is sooo true

[@bluebellcrushedvelvet]

👏🏻👏🏻👏🏻👏🏻👏🏻👏🏻

[@KudukUngol]

EXACTLY!

[@ArtTheSinger]

Not really. I had a Wells Fargo put an extra $200 in my account. I didn’t question it I knew it was an accident. I used that extra $200 immediately and paid them back at a later date.

[@user-xw4vg1vy5e]

@@ArtTheSinger Well that was only $200 and you paid them back so definitely not the same thing.

[@AutismFamilyChannel]

I used Bank of America for two months for a job I had to take on the east coast. I was so happy to close my account when it was done. Terrible customer service.

[@xSF5150x]

They are the worst.

[@vaderthekittenchannel1979]

The bank is a big scam.

[@mnm291]

I've been with Bank of America for 20 plus years with no problem.

[@greatgownsbeautifulgowns]

I knew Bank of America was trash because years ago they closed down my account without any warning or notice because I had a negative balance for a very short amount of time, and they wouldn't let me reinstate my account even though I had money to deposit.... All of THAT after I had been a loyal customer with no other issues for over 10 years. Then after that they had the nerve to continuously send me *junk mail flyers trying to get me to be a customer again.😐 *The same type of excessive amount of "flyers" that you get from cable companies every other week when they want you to sign up for their cable.

[@dzirisenior]

the worst banks you could imagine bofa andd wells fargo. go with credit union

[@MrGlentc]

I had a similar experience with a southern California BofA back around 2006. They took my deposited check and it vanished. I went back with the deposit receipt and they told me that it was fake. They claimed that the Teller number doesn't exist who processed the deposit. But when they looked in the computer records they saw the transaction but they still declined to take responsibility. Several days later they eventually claimed the check might be lost at some Nevada check processing facility. The check did finally get processed 2 weeks later. After receiving the good news that the check was finally processed, I went back to the BofA branch to discuss the issue and demand an explanation why they called me a liar. Their branch supervisor and branch manager refused to meet with me. That's when I closed all my accounts and switched to another bank.

[@havad3938]

Hope you let them know why you closed it....Voted with your dollar, so to speak.

[@MelissaR784]

Good for you! As a customer, who chooses where and who we do business with, if you're not treated fairly and with respect, they will lose our business. There was a time when the customer was always right.

[@jones2277]

i'm so glad his money was recovered. that he even had to go through this is infuriating.

[@jamesmurray116]

That man has a lot more patience and composure then I would have.

[@DialloMoore503]

For real. I would’ve been hot.

[@reneejal4]

@@DialloMoore503 first thing I said lol

[@TruckTaxiMoveIt]

Check was made payable to Bank of America how does that equal his money? The woman never should have taken the deposit in the first place. If he was paying a Bank of America bill that would make sense so to check was just waiting proper handling

[@yurydolinsky]

Omg I have 15 bucks there! I am extremely worried!

[@nunya8]

@@yurydolinsky It's been used to buy 2 tall boys. The manager is drinking them while looking for your funds!

[@healthright3657]

I will never bank with them. They do this constantly.

[@punker4Real]

BofA has a huge short on silver and gold they're going to do a bail in anyways

[@xSF5150x]

They are the absolute worst.

[@lanalook9200]

Liar. I've never had a problem

[@satiricalsartorial]

@@punker4Real smh

[@richardsmith8342]

@@lanalook9200 so because you haven't no one else has? Twit.

[@robbieburris2333]

Worthless bank, you should be banking with a credit union. That's what I did and it solved all my problems.

[@kennethalbert4653]

When a business/ bureaucracy gets too big, individual customers no longer matter.

[@brkbtjunkie]

Bank, “you owe us money” Me ‘I’m sorry, we are temporarily closed, we apologize for any inconvenience this may have caused, thank you for banking with me.”

[@deewilson888]

Exactly!

[@confirmhandle]

Yeah but that doesn't matter you can't play their game on them, they'll just take your house

[@spikespa5208]

@@confirmhandle *Just* your house, if you're lucky.

[@binxthekitty54]

@@confirmhandle That's why I don't borrow money ESPECIALLY from some bank.

[@kimberlysmith9499]

😅🤣🤣

[@terripebsworth9623]

The biggest issue here is the horrible service by the branch manager. That receipt had a transaction no., time ir day, branch no., and likely an identifying number for the teller who processed the check. He could have tracked the status of that deposit in about 2 minutes had he been so inclined or had one of his tellers do it. The manager's behavior was unprofessional and completely unacceptable. He would have been relieved of his job asap had I been his boss. With all of those branches closing, it would have taken less that 24 hours to replace him with one of those branch managers. Clearly BoA is really interested in non-institutional customers, the little guy. Take heed.

[@GameChanger597]

You're 100% spot on. This lazy manager should have been fired for being unwilling to do his job properly. Talk about passive aggressive behavior. "There's nothing I can do", is not an acceptable answer when you're the manager.

[@dougedoug2105]

That was a mistake! Anytime I deposit money into a bank or an atm, there must be a receipt handed to me. I'd never deposit that amount of money without a deposit receipt

[@Unkuuu]

Exactly. Then tomorrow these same incompetent people will be campaigning for the public rally, donate to GoFundMe and have sympathy when they get fired/laid off.

[@Iwishuwould-uq5gl]

BOA is known to be very cold and inconsiderate with your pay check etc.

[@PURGE-3000]

Shortage of staffing. The janitor was made manager

[@joanieking3077]

Bless that man’s heart that had to go through that hardship. I am so grateful that he took the steps that he did, and that Bank of America honored the $33,000.00. I am currently a customer with Bank of America, but I will be switching banks soon.

[@exeuropean]

BofA is the worst bank in the US. I banked there for many years I didnt really have a choice because I lived in a smaller town and the other banks were too small. In the end though I got them and had the last laugh. I moved out of the country and maxed out my credit cards and line of credit; Like 150k. Thanks BofA. I love you

[@A.Rose.G]

So, the employee did not know her workplace was closing? Did not even mention it? What about all his time and stress? They should have added $1000 to compensate. The manager at the third bank should have been able to handle this when he saw evidence. Thanks for the heads up about Bank of America.

[@natetran9987]

Theres nothing he could do

[@schoomzer]

Bank of America and Wells Fargo are two very shady banks.

[@microdesigns2000]

I bet the employee did not know about the shut down. The smart ones might have noticed not enough business to sustain operations and already left.

[@eptdy]

You're thinking to much into it. A bank location is just the app in human form. They can't do anything the bank app cant

[@imadequate3376]

BoA is a terrible bank. Use a Credit Union or local bank.

[@sisterphyllis4753]

7 On Your Side, kudos for assisting him.

[@MrSquareart]

yes agree!!!!!

[@lovelylillie4325]

7 On Your Side, good work!!!! You were on it!!!!

[@axa897]

Only idiots needs journalists help I done it so many years and it was this company fault . Don.t put stupid names and it gone be deposited like normally 🤷😂

[@ghostl1124]

@@axa897 Learn grammar, please.

[@alicel3992]

@@axa897 😱😡😡😡😡😡☠☠☠☠☠☠

[@user-ym7qn3uo2m]

We were in the process of buying a house for my developmentally disabled sister using funds from her trust account, which was handled by Wells Fargo. The house was brand new, never occupied yet. Wells Fargo demanded $17,000 for a home inspection before they would approve the purchase! Needless to say, they got NOTHING. It seems that when someone else handles your money, they start to act like it belongs to them. What a shameful disservice.

[@hammurabiofbabylon1354]

One side effect of online money transfers is that the likelihood of us forgetting how to properly “write” a check is pretty high. What this depositor did is a case in point: he made the grave error of putting Bank of America under the “Pay to the order of” instead of his name. It remains concerning though that the bank teller failed to catch this mistake.

[@notchomomma239]

Don't forget, this is the same company that forclosed on a bank loan the bank never authorized during the housing crisis, then refused to do anything about their mistake until the home owners won a judgment and placed a lean on a popular branch office. It took their victim siezing a bank branch (legally) before they corrected the error.

[@Deecor2]

This is the same bank that has illegally shorted meme stocks and is about to take a huge hit with Citadel.

[@ndub4014]

I had an account with b of a back in the 80's, got the crappiest service and never used them again. Over the years I have heard friends/families tell me about bs they had to deal with also. Glad he got his $$ back. I would steer clear of them.

[@tja3495]

@@ndub4014 Agree, I had the same experience with Bank of America.

[@tdavis3822]

BofA = Crooks!

[@lrow5416]

I think BOA is shady. I had a measly credit card account with them and paid my balance to zero and they charged me fees after I paid off the balance. Now I’ll need to waste my time on the phone with incompetent idiots. I think I’ll close that account. Not worth doing business with unethical businesses.

[@DexEli07]

Whoever the employee told him “nothing we can do” need to be investigated.

[@RhonyHart]

its bc they keep the lower people without knowledge

[@RhonyHart]

but ur right

[@bigkeith9090]

Sounds like our government lately

[@slowery43]

so you want them to shoot the messenger NOT the top execs and politicians allowig this behavior?!?! Got it.. please NEVER serve on jury duty, have children, or ever be in any sort of mgmt level position

[@jordanyates9766]

The US Courts owned by the Bank, all you need to do just go to court fight with the bank, you will get the first hand lesson. The civil and Bk court judges are paid under the table. Any bank can rob your home by any pretense, that the court sided with the bank all the time. It is extremely hard to find a lawyer sue the bank state wide, because they all know their case will be lost in the US Courts.

[@lmcc0072]

So all of these “customer service” specialists and branch managers can’t do anything…..UNTIL Michael Finney puts them on the local news. Maybe if the B of A CEO was placed in handcuffs for grand theft, maybe there would be something that someone at B of A could do. At the very least, once the CEO got out of jail there would probably be many less branch managers telling people that there’s nothing that they can do.

[@xonx209]

Banks are not the only ones who do this. One year IRS sent me a demand letter saying I didn't pay my tax. So I called them and asked: you received my tax return, but you did not receive the check stapled to the return? The person said they'd look into it and I never heard from them again.

[@MyGrace2You]

This happens more often than you’d think. We had the same problem twice at the same bank. Every six months, we deposits farm rent checks to our bank. They are $14,000 to $15,000 each. My husband made the deposit and got to the car. He looked at his receipt and it said, $1,400, not $14 THOUSAND. He went back in, they denied mistake and he demanded the check back. The teller apologized for “misreading,” the deposit. Six months later and we got our second check. Hubs went to deposit, got receipt and again they had deposited $14 HUNDRED dollars rather than thousand. Same teller, same problem at this small regional bank. My hubs and son-in-law think it may have been an attempt at embezzlement. We’ve since moved banks. ALWAYS, ALWAYS, ALWAYS keep receipts and do not leave the building unless everything is correct to the penny.

[@euro_babe]

I would have let the manager, the branch manager and corporate know about that teller. somethings fishy

[@MyGrace2You]

@@euro_babe YES! We told them why we were moving our money. Fool me once, shame on you, but fool me twice, shame on me. We weren’t going to let it happen a third time.

[@HazelJuanitaMillanHoffman]

Bank of America stole my Mother's money back in the 80s. They've been doing this for years

[@elonever.2.071]

@@HazelJuanitaMillanHoffman Yup Probably the worst bank out there. Back in the 80's I had an account with them and had nothing but problems and no customer service. This was over the course of about two months. I immediately changed banks and havent had a problem since.

[@cherylchild]

Yep rural banking is about as predictable as rainfall these days.

[@Alexandra-xt1vf]

Ditched BofA many years ago. Went to a credit union and never looked back

[@larrynorsworthy8582]

Same here

[@Lee-oj3ro]

I also did the same exact thing. Credit Union has better customer service.

[@stephanymurdy3165]

Congratulations ‘7 On Your Side’. Powerful reporting….

[@klause-ow3xj]

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[@MarvinBurrow]

I think you're better off with majority investment in bitcoin and uprising equities cos they always outperform. Alternatively speaking to a certified market strategist can help with pointers on which to acquire.

[@klause-ow3xj]

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[@MarvinBurrow]

(Rosa Barnard Investment Advisor) is the licensed advisor I use. Just copy everything in the bracket and research. You'd find necessary details to work with to set up an appointment...

[@klause-ow3xj]

Thank you for this amazing tip. I just looked the name up, wrote her explaining my financial market goals.

[@catbriggs8362]

I worked at a bank for several years. It makes a big difference when you bank at community banks (or better yet, local credit unions) instead of at faceless mega-corporations.

[@ladyjustice1474]

I switched to a credit union years ago, after BoA kept increasing their banking fee.

[@simpleman283]

@@ladyjustice1474 I started w/citizens & peoples bank, 5 take overs later it was BofA, I was paying service fees on a personal & business AC. They said they were going to charge $5 month for debit card = $ 10 more per month. I took my money to a credit union. No fees at all & it is still the same CU, that was well over 10 years ago. Banks change names every 2 years.

[@jtika1978]

Are credit unions immune to the tyranny like what happened in Canada?

[@dshooter6391]

I left Bank of America for a credit union years ago!

[@rustyrules4264]

I quit BofA yrs ago. They didn’t seem to care about their mistakes.

[@MaureenKo1]

Outrageous. Tell me the bank didn’t know the branch was closing when they took the check. I hope he sues them for the aggravation.

[@afftongrown6445]

The whole thing sounds suspicious. If he had a receipt, the money should have been in his account.

[@lanalook9200]

You people are so sue happy

[@afftongrown6445]

@@lanalook9200 What other option is there??

[@patriciaribaric3409]

In my area near Cleveland OH many people have come to work to find doors closed with no warning. Businesses do not want employees to know ahead because it would create a hostile workplace. Unfortunately that is the new world (going postal) we live in.

[@lisadelpeche3371]

@@afftongrown6445 the check was made out to bank of America and he was given a receipt for that. It wouldn't show up in the customers account. But the bank manager at the other branch should have been able to trace the transaction and see it was made payable to the bank not the customer.

[@kepckatherinec805]

My heart goes out to this man. I’m glad he got his money back! But he should never have had to go through this torture. B of A must be coming apart at the seams for this to have happened. If I had accounts at B of A right now, I’d move them elsewhere.

[@jorgeposadas1192]

Yeah, if he wouldn't have made it public, it would have been: theres nothing we can do, you embarrass them publicly and there's something they can do.

[@davidw8249]

WHY DO PEOPLE NEED TO CONTACT NEWS STATION INORDER TO GET BUSINESSES TO DO THE RIGHT THING.. ITS PAINFUL JUST WATCHING THESE STORIES.

[@Bozlee22]

because this country is circling the drain

[@cocosheabuttarosemaryqueen9204]

That and who gaf

[@donnamaco1]

My dad died. I had POA and was to inherit. BOA held my money for over 2 months, refusing to give it to me. I showed up at the bank every day for two months between the hours of 9:00 am until closing, every day for two months and shared with every customer I could how Bank of America was denying me my money. Saturday morning, three black women, dressed in very fancy church attire, large hats and gloves, sat next to me. Through tears I told them what Bank of America was doing and that I was not able to pay my dad's funeral costs. Those beautiful women held a very loud, audacious church ceremony in the bank lobby. Arms flailing, voices on high, some dancing, prayer meeting. It was a spectacle. By end of day, I received my entire amount. I am convinced that BOA was attempting to steal my money. Bank Staff was as complacent as corporate officers. The lack of customer service is built into BOA theft protocol. What I notice is the government does little to curtail this.

[@jcdbrw]

Because the bank didn't leave them any choice!

[@donnamaco1]

@@jcdbrw The habitual theft clearly indicates that you do not have a real system, only an illusionary banking system. You should not have to contact anyone about banking theft. Ever.

[@Sunshine-qk1cs]

THIS IS NOTHING NEW Bank of America is one of the worse Bank in America. Stay with a small bank or a credit union bank. 🌹😷

[@xDEADLOCKEDx2468]

Imagine that, a bank named after it's own country is a whole lot LESS trustworthy than any other bank in the same country.

[@jamespaulsell9385]

We had a very different problem with Bank of America, when a pair of employees flat out lied to us about being able to transfer funds from the US to a couple of their branches in Germany. When we got to Germany, both those branches were commercial banking only, and they refused to help us whatsoever. It ended up costing us a substantial amount to get our funds transferred through a third party, which we were left feeling was due to the BofA employees being eager to start a new account with a large amount of cash. My opinion of this bank chain is extremely low.

[@gustavbabic5004]

Bank of America does not give a chit about its customer's satisfaction.

[@nohopeequalsnofear3242]

100% agreed

[@mm6461]

Most hated company in America

[@ZoKitchen]

I wonder the tellers just keep saying nothing they couldn’t do about it

[@Liz-mj8qc]

I’m glad this man was able to get his money back . It’s unfortunate that there’s so much miscommunication .

[@bweaver760]

Incompetence is rampant everywhere today!

[@Fat_Vegan]

@@bweaver760 absolutely

[@HighmageDerin]

how much do we want to place on a bet, that the teller found out they were loosing their job only a day or 2 before and 'Accidentally on purpose' dropped that ball. I know if someone walked up to me and said. "hay, tomorrow your jobless have a good life". Id stop caring too!

[@rebberrebber8565]

this bank is a schuyuuuhheeese scam, they do shady unmoral things with Americans caaaasshhh alot. Same bank that services the cia/pentagonnn isnt that interesting???

[@rebberrebber8565]

several states have customers who dont online bank or use plastic/fakecredit money systems. So they are closing more branches to stop customers from accessing their money without traveling hundreds of miles potentially to the one open per state or some without any making you drive across states to access your property

[@garymiller4141]

These problems with major banks is not something new or out of the ordinary but routine. This is a major reason why customers have left these organizations and moved to local credit unions for much better services.

[@user-cn8wu2ok5s]

Disappearing deposits have been an issue at BoA since at least 1980. While I was stationed in California in 1980, a few of my fellow service members opened accounts there and on more than one occasion their deposits would go missing. I knew then and there I would never use that institution no matter how “convenient “ it might seem

[@popeyedog1087]

Never write a check to the bank. Always write it to yourself and take a photo or get proof!

[@recoveringsoul755]

I make a copy because when I took a photo, the image was erased from my phone.

[@douglasjones2570]

Thank you!

[@williamforsyth6667]

"Never write a check to the bank" I event do not really understand the whole check thing. If I want to move money from one of my accounts to another, I log in to the source account, start the transfer, and for the time I log into the target account, the money is already there.

[@mattirwin6089]

@@williamforsyth6667 people are old school unfortunately. Physical bank branches won’t be a thing in the coming years.

[@PhucYuBich]

Yes!! I just made a comment about this. VERIFY THE RECIPIENT.

[@foreverboopie9135]

As a former bank employee, from back in the 70’s, when most transaction were done by hand, before computers, this was easy to fix!!! I don’t understand why they had such an hard time finding this man’s money!!! Computers were supposed to make things easier!!!

[@sheiladale6802]

They had a hard time fixing the problem because the managers took the Not My Problem approach instead of thinking ‘what can I do to help’! See this lazy approach everywhere and the poor customer is left in the ditch.

[@travelnomad2128]

No it was not the system's fault but the unwillingness of people to help. It's easy enough to fix if the bank employees just took the time to look at the cashiers check & understand the situation.

[@mikeg3439]

incompetent humans are incompetent humans, add computers and you run into the GIGO factor.

[@flinch622]

Oh no. Computers have complicated everything - data requirements have mushroomed 10x what used to work to do the exact same thing Where a manager used to make a decision and act [hopefully adhering to policy], now you need that PLUS a program that even allows it. Also, if there appears to be no place to put some happening in the system [and code its raison d'etre], Sarbanes-Oxley hangs a big red stop sign out against a manager: CFO's are on the hook.

[@maebandy]

No computers made things cheaper and provide records, usually to the favor of the person who can look at the data not who's money it is. Computers allow for rapid transfer of funds to increase bank interest profits in other markets and remove costly and error or greed susceptible humans.

[@gilsandoval1139]

I had a student account opened by my mom that started when I was in 6th grade, money from summer jobs. This was to be used to buy my first car. Over 5 years of time I had a decent down payment saved. I went to withdraw my money, and got the story it didn't exist, they cancelled all student accounts. My mom was active in the city's social services and personality knew the Mayor, the Chief of police, and our Senator. The Mayor and the Police showed up at the bank with my account records showing my deposits and talked to the banks president and asked about the money. Within an hour my mom was called and the money was credited to my account. They all waited for us to go, close the account and gave us all my money. The Ford dealer across the street made a fantastic deal on my first car. Oddly enough that particular branch no longer exists.

[@diemt.7023]

Just come across this video now. I am still very glad 7 on your side helped him and he was able to recover his large amount of money. A happy ending.

[@americanjedi7749]

Amazing how people say there’s nothing they can do when it’s not their money. I bet every branch manager that said that would have gone to the same extent this guy did because somebody was too lazy to help him out.

[@evelynmahoney3569]

"It's hard to imagine this story happened at a major bank..." BotA? It's not at all hard to imagine if you bank there.

[@mikemapp1011]

U Are So RIGHT . The LESSON I Learned Is To KEEP ALL RECEIPTS .

[@evelynmahoney3569]

@@mikemapp1011 Thanks. I left BofA when I was 19 because my statement kept having arithmetic errors! Can you believe that? We're talking 1979 and calculators, before computers. As a result of their arithmetic errors, they were bouncing my checks and charging me insufficient funds fees. On top of that, they would allow the payee to present the same check multiple times and each attempt wracked up another insufficient funds fee. Fast fwd 40 years and I ended up there again, making deposits for a property mgmt. With social distancing, the lines were literally all the way around the outside of the building, out into the parking lot or down the sidewalk at the 2 branches nearby. It could be the 1st of the month on a Friday @5PM (they close @6PM) and if there were 3 tellers, 1 would go on break. RIDICULOUS! I quit doing property mgmt. in Oct. 2020 because of them. Not worth my time or frustration.

[@see-rious-ley]

The first thing should have been to track down that teller/cashier who TOOK his transaction and disappeared along with the closure of the said branch. I’m glad he kept his receipt and got the money back.

[@cabojacks5106]

Why would he make a check payable to the bank when he wants to deposit into his account? He should have made the check payable to himself. Heart jolting lesson this guy learned.

[@brianhill9229]

Lack of understanding of how money works. Dumbass Wells Fargo is where this problem started. The money was going to his account and not the bank. The teller at BofA should not have deposited it all. It wasn’t written to him.

[@phunkydroid]

"It's hard to believe this story happened at a major bank..." No, it's really not, if you've been paying any attention to BOA over the years.

[@aprilgarrett2596]

I would never bank at BOA. I always do Chase/JP Morgan or Ally or even Wells Fargo.

[@earlestes8649]

Both of them banks have had many complaints, especially racism.

[@gatorsron]

@@earlestes8649 Yes, both are far worse than BOA

[@dylanb2086]

Lol - you are so Right

[@greendesertgoddess]

Especially BoA, which is no better than Wells Fargo!

[@williamogilvie6909]

It happens. I deposited a $2,000 check in a BofA ATM and never saw the funds go into my bank account. Fortunately I was able to get a replacement check and the issuer put a stop payment on the first one. Keep your receipt.

[@isaac198428]

When they type it in their computer and print out a receipt, doesn’t that information go to the online system of the bank and can be accessed by all of its locations countrywide? So if he didn’t have his physical receipt they’d have kept his money? 🤔 You should not only be given a paper receipt but also have it emailed to you. And so long as you have your ID/SNN, you should be able to withdraw that money anywhere? This man has the patience of a saint. Someone else would’ve walked in and shot up the place for telling him his hard earned money disappeared and there’s nothing the manager can do about it to help with that level of incompetence.

[@brittany1640]

I’d close my account as soon as my money “mysteriously” appeared. Ridiculous!

[@misterknight3901]

The branch closed his after he deposited his check and the teller still took his money (and others). They knew the branch was closing and didn't warn anyone, OR had plans in place to stop receiving money until closure. Incompetence all the way to the top.

[@augustaborn9034]

I can not believe that they didn't warn people the bank was closing. Idiots

[@blessethishe]

There should of been a warning. A letter via mail and the marketing should of been focused on getting the word out well before the closure. Reps, online banking, phone voice-mail, etc should be saying the bank will close soon and providing options. Smh.

[@thesnailshow8004]

Isn't that supposed to be illegal tho

[@pimplepickerton]

@@michaelbrinks8089 when you're main concern is "diversity", quality suffers.

[@johnb4183]

Criminal

[@johnnyfatsacks5209]

The most puzzling part of this story: Why would anyone do business with Bank of America in the first place, or Wells Fargo?

[@user-rq3no2nr9p]

Really need to put this out there, you’re amazing and I respect work ethics and enthusiasm towards helping people, thanks for being legitimate..

[@LeonardoDeVinci1452]

BofA did that same thing to me 15 years ago I deposited $1000 into my checking account at the ATM got a receipt. It did not post after 24hrs I called the bank nothing, then went to the bank talked to the manager nothing. I was told even though I had a receipt from the ATM it does not mean I made a deposit. After that, I took out my money closed my accounts, and never looked back. Looks like nothing has changed.

[@the1only467]

Imagine the people who got screwed that we never heard about. Good for you 7 on your side, we’ve got you here in D.C. and you’ve helped a lot of good people! Keep it up!

[@billbry]

You just ask your payer to write another check it's not that big of a deal.

[@SecretSauceyjuice]

@@billbry I'm positive it wouldn't be as easy as you're saying it would be. Considering he had a receipt, that means a transaction was initiated. So something was in process and it's still concerning if that transaction just disappeared. Not to mention how unprofessional it is to tell someone with documentation/proof that you can't escalate? Pitiful.

[@raycam7188]

DC in the house !

[@hopeandgracetompkins3707]

Exactly many more people are getting screwed.

[@hopeandgracetompkins3707]

It was Cashier's check. They don't keep writing cashier's check when something happens to the one that they already gave you It doesn't work that way.

[@user-ym7qn3uo2m]

How stupid. A deposit should immediately be posted in the application that serves every single BoA branch everywhere. Assuming the depositor got a receipt for the deposit it should have been tracked down by the people who obviously need to be enrolled in customer service courses. THEN: Close the GD BoA account and never look back. I have one just because I haven't taken the time to go in and close it. STAY AWAY from BoA and Wells Fargo. Wells Fargo cancelled my credit card for no apparent reason. When I asked about it I was told that "It was to get you to call us because we wanted to talk about [something, whatever the heck it was]". Why couldn't they call me or email me?? NO MORE Wells Fargo credit card.

[@truenorthstrongfree8566]

Why wouldn't this guy have a record of the transactions ? Can I explain something very important to you all ? I worked for a Canadian bank for over 15 years and when you open up a bank account, the fine print states that if the bank goes into default or for what ever reason they deem necessary , the fine print states that the bank has every right to confiscate the funds in your account. So legally, once you deposit any funds into any Canadian bank account, then those funds are basically now legally held and owned by that bank. Possession is 9/10ths of the law. Now, there are people that are going to say that your Canadian money is insured by CDIC or Canada Deposit Insurance Corporation - this is ONLY if the banks were to go bankrupt. CDIC is just another fancy name for , another Bureaucratic government office. The CDIC supposedly covers you up to $60000 per account with different stipulations. However , what most people fail to realize is that, if we ever get to a point where, our major Canadian banks were to go bankrupt, then having your $60000 insured is going to be the least of our worries, if we ever were to be in that type of scenario - where our banks go under. The rest of our economy will be in shambles anyway and long before we see our banks going bankrupt, we would be experiencing things such as record oil prices, sky rocketing housing prices, food shortages and the like. Oh, so maybe some of the things we are experiencing lately, hhmmm !!! I'm sure most people remember the 2008 scene where our government bailed out our banks, it was called a bail out,,,well the next time we run into a similar situation , where the banks are not able to cover all the massive debt, then we will see what is called a BAIL-IN This will be where the banks go into everyone's bank accounts and take what ever funds they deem to be necessary, in order to keep the banks from failing. Our banking system is a major fraud and scam from the get-go, if you haven't noticed by now. How is it that, there are tons of people who have NO idea that the Federal Reserve has nothing to do with the US government or banking system. The Federal Reserve is owned and run by the richest globalists on this planet, these are the very people who run this world, who appoint and choose presidents. they are the TRILLIONAIRES - Rockefellers, the Rothschilds etc. They own all the major banks around the world, they set prices and they run and ruin and do whatever they want to world markets. So, the Federal Reserve has ABSOLUTELY NOTHING to do with the US government or the US treasury dept etc etc. They are not on the Forbes richest billionaires list, they own the Forbes billionaires list. They are the top of the echelon, the richest on the planet. period........

[@ricfax]

First mistake: having anything to do with BofA. Check their record of fines and penalties.

[@fatzy9500]

Truth

[@lynnback2194]

I would sue for the stress this probably caused him. This is unacceptable. There's nothing we can do. What does that even mean.

[@wilc4036]

@@MrManfly Right, because when coin base gets hacked they're going to just give you your crypto back 🙄

[@mikeodonnell9888]

We don't trust or use banks in the future, just fly by night crypto apps lol

[@skaterlover1999]

You'll should look into what's going on with Wendy Williams too. This is CRAZY!

[@robertbro.....6076]

This is the finest from Oba-Biden.

[@giantdad1661]

@@wilc4036 Decentralized wallets are your friend.

[@MrSmith-vc8xd]

If they won't fix it go to the District Attorney, request a grand jury, explain your case and the DA will threaten arrest if not corrected immediately.

[@FederalMilitaryParts]

This is far from the first time this has happened at Bank of America. I would NEVER put a nickel in that bank.

[@Jesus_equals_LOVEnForgviness]

I've never understood why BofA would be anyone's first choice for a bank. I've only heard horror stories from people i know with it.

[@meekthegreek1623]

I've been a customer since the 70's, as it was my first bank..I was even a teller in college..have not had any issues with them. Have checking, saving, and mortgage.

[@griselgriselda2901]

I remember when I was 23, I told them Im switching to Chase, return my money to me, and close my B of A account, they got deep in their feelings. I was like being pressured to stay, but I was like heck nah bruh!

[@albeit1]

Good to know BofA has a lot of callous employees.

[@ZebraFacts]

I remember many years ago I used to keep all of my banking receipts. One day after balancing my account I noticed there was some money not accounted for. I took all of my deposits receipts for that banking period to the bank. They told me that the receipts were not accepted as proof or evidence of anything. I closed my account at that bank and told everyone I came in contact with to not trust that bank.

[@Fred-mp1vf]

So, tell us which bank it was!

[@leihooeh]

Michael Finney is SUPER RESPONSIVE!!! These guys are the real deal and this program has helped advocate for a lot of people who couldn't get anywhere with big companies.

[@madmonkey762]

I bet if he had robbed them, he'd quickly have a whole team of feds with guns knocking down his door and placing shiny cuffs on his hands.

[@billyrubin2001]

That’s the reason you keep your transaction receipts until your deposit is posted.

[@karrybosco7966]

but he did have a reciept. Didn't he?

[@yggirlwvu]

Wow I had a similar problem with Citizens Bank. I paid my mortgage at Citizens Bank and I had my receipt and cancelled check. Citizens said I did not pay my mortgage. It took almost a year to fix with the lawyers from my bank leading the way. As it turns out citizens had the $$$ and said they were not sure what it was for, even with the mortgage account on the check.

[@fayturner8448]

This happened to us . We deposited money from a closing and when we went to get money, they said they lost our signature card so they wouldn’t give us money. This was years ago. We did get the money back and will never use them again.

[@goshgolly8305]

This is horrible but why on Earth did he make the check out to Bank of America??? They said that made the problem even worse. I'm no expert but I just don't understand why it was pay to the order of Bank of America and not him

[@TobyChannel]

Yeah the cashier at Wells Fargo made a huge mistake, you make the check out to the customer only

[@jennyjumpjump]

Yes! The money belongs to the person whose name is on the check. No idea why anyone would do that

[@hmax1591]

@@TobyChannel the "teller" at Wells Fargo did not know or cared why the gentleman was purchasing a cashier check. They made it out to who the gentleman said to make it out to. You see, if the gentleman was paying off his house or car that he financed at BoA then the check would have being correct. I am pretty sure he may not have gotten into the details of why he was purchasing the cashier check or for what purpose.

[@daw7773]

@@hmax1591 Yes, that explains why the man was so "calm" he knew the check was made out to "Bank of America". SMH

[@jaklinhyde]

I understand what you and some others are saying but a mistake was made, I mean here in the year 2022 humans still do make mistakes right?? The branch manager has access to lookup the transaction and at least attempt to help resolve the issue instead of just saying nothing we can do, I could understand if he just walked in without any proof at all

[@rcnightlife9611]

Deposited check of $5,000 check into BOA and took 6 months to get it back. Horrible experience.

[@Mr_Banker222]

woah

[@bobbymoss6160]

That's so sad. I've been a BofA customer for close to 30 years, and a business account with Wells Fargo for about the same time. Never had a problem of missing money from either banks. Some people are just unlucky.

[@nikkinic2269]

No, this story is a reminder to NOT bank with BANK OF AMERICA! Highly unprofessional. Even though the man should've made the cashier's check payable to HIMSELF and not the bank, it was linked to his account. So, the lesson should include being mindful of who's name is in the payable section of your check or money order.

[@stevenpreston5619]

All US companies are a scam, never trust the US.

[@staellie7089]

I hear that!!!!

[@stevenpreston5619]

@@staellie7089 good

[@elizz6055]

The teller deposited the check when she should have caught the error before depositing. Night audit most likely kicked it back because it was made out improperly. Then they never contacted the customer. Two errors both on B of A.

[@johnnykwon8173]

The cashier's check should have been made to himself, not BofA. The receipt is substantial proof, however, that the money is rightfully his.

[@JDashRider]

His is dealing with two of the worst big banks in the country.

[@collinsfriend1]

and the bank should have flagged that and notified him of a possible error

[@meredithbenjamin6057]

@@collinsfriend1 They probably would say .. oops there's an error, it's only 3,000.

[@sherrysherry1083]

They actually ask you to write checks to their bank sometimes

[@johnnykwon8173]

@@sherrysherry1083 it can be credited that way too, sure. But since cashier's checks are a monetary instrument, it should be treated as cash.

[@dquan731]

There should be penalties against banks. They have 3 days to either clear or reject the check you deposited. If it doesn’t show up, there should be a fine. Maybe 10% per day. These cases can cause so much stress in people’s lives.

[@christinabarron9176]

I'm so happy he got his$back!!and good tng he kept his paperwork!

[@vincejamison8078]

This happened to me years back. Took 6 months for them to return the deposit, it was only 300 but it bounced 8 checks. I had the deposit receipt. I immediately closed my account after they found it

[@alicel3992]

Alice L Vince You were smart to close your account after your $300 was returned. I have heard so many horror stories about wells Fargo and b of a, I won't do business with them. They had to pay HUGE fines for their misdeeds

[@jenniferj.8750]

Wow!!!! I closed my account years ago

[@aldcruz6408]

Something similar happen to me, I deposited a $2100 check in an ATM and the instant the check got inserted the machine the ATM shut down. it took dozens of calls and a few letters and security camera viewing to get it all back. I had no receipts or proof of the check except what my customers check book copy. After two weeks I finally got credit for the deposit! Yes it was a B of A!

[@sinebar]

You can deposit checks with your smart phone or tablet. It's easy to setup. That way you still have the physical check in case something goes south.

[@chrissyellem7397]

I never trust the ATM for more than $1000. Otherwise you're out of a lot of money.

[@aldcruz6408]

@@sinebar This happen before smart phones

[@HsingSun]

I would never deposit/withdraw any money at ATM.

[@KpxUrz5745]

Thosed "Closed" stickers on the BofA doors remind me of our only local BofA branch. It, too, closed for a couple years, and I wanted to access my money there. That is the only branch for who knows how many surrounding miles. I did not want to drive 20 miles to find another branch. At long last they re-opened for reduced hours. I closed my account which required a whole meeting with a manager, who explained that merely withdrawing all my money does not close the account, which would then begin accruing a $9 per month debit for insufficient funds!! One could write books about the endless exasperations caused by banks. I was once so displeased that my bank improperly handled receipt of wired funds, that I then closed my 8 accounts there. That, plus demanded a letter of apology from the Headquarters office. (A different bank, not BofA).

[@tuyetvo4353]

Well Fargo should pay $33,000 to him - not Bank of America. The $$$$ go to Bank of America.. W.F and him not very smart.

[@nancychace8619]

Wow! Thank you Michael Finney and 7 On Your Side for helping with this one.

[@thedar7164]

This is just a sign of things to come.. you think your money is safe at a bank, forget it.

[@sinebar]

That's nonsense. All banks are required to cary FDIC insurance. But go ahead and stick your money under your mattress and see how safe it when someone breaks into your house.

[@afftongrown6445]

Wed have been warned for awhile.

[@bsholmes1993]

@A H and the vast majority of Americans have way less then that

[@karlburmeister1552]

@A H If you have over 250k and you're not diversifying in higher yield investments than a bank account then you're not smart enough to keep that much money.

[@krazy330]

The first thing I noticed with the check is that the check made out to BofA and not the account holder. Regardless he did have his bank deposit receipt should have been able to track his deposit with that. BofA just wanted to keep his money.

[@robertphillips6296]

“It’s hard to believe that story happened at a Major Bank.” I can’t believe he said that and wasn’t being Sarcastic!

[@daa4309]

If this don't put you in a major panic, I don't know what will.😥 I'm glad they were able to help him out.

[@RONPEE-STINGER]

I bet his heart dropped

[@sandragruhle6288]

I love my family owned community banks, stock in one, business with the other. I know, I know, but it works for me.

[@thyslop1737]

INCREDIBLE. Had he gone to a reputable lawyer they could have filed a lawsuit and sued for damages and fraud and made a killing. Before it would have ever gone to trial they would have settled . Would have been a nice pay day for the lawyer and the plaintiff.

[@pwu8194]

He's got many problems. Bank of America is the most incompetent bank in the U.S.A. I opened an account at Bank of America, made a deposit, within weeks, my money was stolen. He also had the check issued to the bank, which makes the bank the owner of the check, not him.

[@andreschang8526]

The CEO of BofA is clueless! The customer service policy should be that if a branch manager can't help you, even when you have a receipt, the district manager, or whoever is next up the ladder, should be able to help you. In other words, the manager should say, "I'm sorry, but I can't help you with this. But my boss can help you with this. I'll ask them to come here to help you." Humans make mistakes which is why you need procedures, systems, policies, etc. in place. How'd he become CEO of BofA anyway? What are they teaching you when you get your MBA these days? What are they teaching you when you major in business these days? Isn't the customer always right? These big corporations need to focus more on customer service. I left BofA before 2010. Glad I did. Nobody should bank with them, in my humble opinion.

[@sanfranciscobay]

I agree. You explain the problem and the next person should say, "standby and I'll get you an answer in a few days"

[@virginiamoss7045]

I mostly agree with you, but the truth is that the customer isn't always right. Any retail worker knows that well even if they have to placate the wrong ones.

[@andreschang8526]

@@virginiamoss7045 The customer isn't always right? I wanna speak to your supervisor! Just kidding. Yeah, you're right. There have always been some customers with the wrong attitude. There's always been some cases of bad customer service. There's always been some cases of good customer service. And there's always been some customers who are very polite and remain polite even when they get bad service.

[@virginiamoss7045]

@@andreschang8526 In other words, customers are human beings.

[@elizz6055]

There is an established path for escalation at all big banks, but the branches don't follow through and the customer doesn't know.

[@priscillaferguson267]

This is exactly why I refuse to EVER bank again at either Bank of America or Wells Fargo! I had business accounts at both banks and suffered tremendous stress over their mishandling of funds!

[@brianblithe2271]

Has anyone informed the Governor about the problems in Oakland yet ?

[@wadefite]

In the UK too a most are closing branches in towns and city. The justification is that people are now banking online. However a lot of older people do not feel comfortable using online banking. Bank CEOs do not care the bottom line is increasing profit.

[@Bitterrootbackroads]

Glad this got resolved. A mistake vs fraud apparently, but the BIG question for me is- why are these banks closing abruptly? Insanity everywhere we look these days, and not a good sign I think.

[@lynfl9814]

There is a shortage of workers every where; to many employers do not pay their employees a decent wage. People all across America are quitting crappy, under-paid jobs and finding jobs that pay them a much better wage. Bank of America needs to pay its employees near the bottom of the pay scales a better wage; maybe then they could retain employees.

[@Cbd_7ohm]

@@lynfl9814 Boomers will just say pick yourself up buy your bootstraps as they collect rent from 3 properties they bought for 3 chickens and a mule.

[@lynfl9814]

@@Cbd_7ohm Don't keep up to date do you. The national and international real estate investors have driven up home prices through the roof. They are buying up homes all across America. They outbid all local buyers. The average American can't buy a home today or even the middle class now at these prices, for that matter. Our home we bought four years ago (that we live in) has almost doubled in four years.

[@jimmerkerlin5005]

Anyone heard the rumors about a global reset? B of A is an international bank. If you have some money in the bank, I'd be pulling some of it out just to have on hand.

[@aarona7024]

The plan, in my eyes, is to make it so difficult that people will gladly embrace a cashless society.

[@maylani3697]

The cashier’s check should have been made out to Mr. Leonard, not Bank of America. Mr. Leonard had a copy of the check. Not sure how qualified the staff and the B of A bank manager are if they all looked at the check and didn’t notice that there was a problem with the name on the check. I remembered what one of my architecture instructors said many years ago...The fine details matter.

[@mertalawiscious2873]

Devil's in the details

[@aimee-lynndonovan6077]

Learned something. Thank you.

[@virginiamoss7045]

It's the same in interior design; the very finest details make the most impact when incorporated correctly.

[@karrybosco7966]

Didn't Mr Leonard look at the check and notice it wasn't made out to him?

[@deshamallah2265]

@@karrybosco7966 so Wells Fargo is also the problem in this as well.

[@jej2371]

Typical BofA dealings, they simply don't care. Left them in 2008 and never looked back.

[@yvonacloque]

As a former Business Banker, the mistake was on the guy who made the cashiers check. You can’t make out a check to Bank of America and depositing it to your personal account. The cashier’s check should have been made out to him/his name, that way he would not had experienced any issues. Also, the other branch managers from BoA should have helped him trace the check.

[@lth7023]

He should be able to go to ANY Branch with his Deposit Receipt & access his money!! 🤑

[@princequestly2218]

You’d think. Lol

[@phasematerialsresearch9319]

These banks are privately owned cartels

[@Anthony-zc2lm]

It’s easy to believe it happened at a major bank….

[@hinac17]

Okay, so banks accidentally send money to your account and if you spend it, you get jail time. But if you deposit at a bank and they shut down, nothing happen and they get away with it? What in the world