Call Center English: What do you say when you don't understand?

❤️❤️❤️You can help support this channel by pressing the "Like" button and/or Subscribe for weekly English lessons based on requests. Comment on this video any requests for what you would like me to cover next. Thank you! ❤️❤️❤️
Have you ever been in a situation where you don't understand the person you're talking to on the phone? Do they speak too fast? Their accent or vocabulary usage is unclear? What about those calls you make where there's too much noise on their end or phone connection interference? You never really know when this happens, but for sure, it happens. This lesson prepares you with English phrases that could be used in such cases while maintaining politeness in a way the callers do not get frustrated with you. I give you my perspective as an American, having lived among native speakers all my life, and experiencing first hand working in a call center prior to diving into the teaching world.
Welcome everyone! I'm here as an English teacher sharing my lessons to help students around the world who want to improve their English. Whether you are new to this channel, or you have been following me the past year or so, I want to thank YOU for giving me the opportunity to share this with you.
A little bit about me, I was born and raised in the U.S to immigrant parents from Mexico. As the first born, my first language was Spanish and didn't start learning English until I was in school. It wasn't until I was around 10 years old when I became more confident as I gradually spoke more and expanded my English writing skills as well.
Presently, I l live and teach English as a Second language at a middle school in San Jose, CA. I have worked with both children and adults from several countries such as Brazil, Colombia, Japan, and other parts of Asia. I LOVE learning different things from my students such as their favorite foods, music, and their first language. I believe we all have something we can learn from each other and I take that belief in every classroom I step in.
I'd appreciate the support you can give by simply liking the video, subscribing if you haven't already, and sharing it to others whom you think would benefit from my channel. I am also a student of video editing...lol. I hope as I continue, you'll notice my editing will also improve to make the best quality video I can make for you. Some have asked about private lessons. I'm currently, not holding private lessons due to my current work constraints where I teach in person. I am considering this as an option for later in the future so stay connected!
Thank you so much for all your support! Here are some links to some of my related videos as well. Feel free to check them out! Gracias!
Other related lessons on my channel:
Speak English Fluently with these Simple Tips • Speak English Fluently...
Useful English Phrases and Tips for Call Centers • Useful English Phrases...
How to Speak with Angry Customers: Tips and Expressions to Help you Out! • How to Speak with Angr...
Active Listening Skills in a Call Center: • Call Center Training: ...
Social Media:
Facebook: learningenglishwithflor
Buy me a Coffee ❤️😊
www.buymeacoff...
Thank you!

[@RahulTripathi_N]

These classes are better than the coaching I use to go. Best channel ❤️

[@thisismyplaylist]

I used to go

[@teammikeyofficial]

Thank you so much, this is very helpful for me, English is not my first language, and i always have a problem to communicate to the customer specifically on the phone.

[@arjunchaurasiya1322]

Lots of love from India,,,, I'm new subscribe r

[@UnfilteredV]

Hi Flor, I appreciate you making this video. It helps me a lot. I really like your tone and speed. As English is my second language, I have some difficulty when speaking with customer on the phone. This call center topic is what I have been searching for. Thanks again!

[@learningenglishwithflor]

I’m so glad you have found this useful for you. Thank you for letting me know 😊

[@pro369]

Really verbal skills with politeness and kindness, it s powerful. It is the perfect key to conquer the hearts of people. Thank you so much for sharing

[@multi522]

Kindly make videos without music 😊

[@mariamelsobky]

im not accostmed to write comments but reallly thak you im gratfull

[@arnoldopasquier3902]

Could you please kindly repeat me slowly again? Please

[@bernardolagnitonjr7851]

Yes I agree and you just ask the caller to clarify his or her concerns because you not able to understand what the caller is saying.

[@kamranhussain1595]

It's very difficult for me to learn English from you because of cuteness overloaded

[@billukamal]

Absolutely right 👍

[@AimanKhan-xr3of]

Dil ki baaat cheeenli kaamran bahi

[@manpritsingh7772]

Agar is say nahi samaj aur seekh nahi saktay to phir app English kay liya koi course class may join kar ley physical school. But I find it perfect.this is a practical training

[@AZIMShaikh-eo6mh]

You're welcome sister ❤🎉

[@MrsLal446]

I really need your videos . Please make video regarding banking contact customer service sentences please using professional language regarding asking about transaction date, debiting, crediting,, cheque paid in bank name etc ?

[@nsports6040]

The echo which coming with your voice it's disturbing

[@learningenglishwithflor]

Thank you for your feedback!

[@ericafernando5350]

Thank you so much ma’am, I’m having a hard time to speak english clearly😢 thank you for this

[@AZIMShaikh-eo6mh]

🎉❤you are a great.. 😊

[@Ankush_chauhan23]

What an video I'm impressed with these videos you are covering all those things where we really do mistakes

[@patrickkabangu2959]

Thanks for your lesson, indeed I'm very crush on your beauty ❤

[@nicofoxxofficial6040]

Your videos are really helpful.thank you🙏🏽

[@abubkrsiddique4714]

I got a job in Call Center I do have highly qualifications but not used to with conversation on call

[@learningenglishwithflor]

No doubt you are highly qualified. Speaking skills on the phone take practice. Hope you get out my other lessons too!

[@abubkrsiddique4714]

I learnt one thing from ur demonstration that be cool polite consistent in voice pitch

[@rithythalsopha9078]

Thanks so much. It's really worth it.

[@bantikohli599]

Please make a long video on outbound calling base..

[@billukamal]

Thank you for making a video on my demand ☺️ It means a lot..... 🥰

[@sivakrishna6223]

Please reduce tha background music

[@danishani842]

amazing great work Young lady 🎉❤

[@naomigee5345]

Haha I’m in Texas and we called in coke

[@pro369]

Powerful talk, thanks

[@arjunchaurasiya1322]

U r nice girl and teacher 😊❤️❤️

[@SY2023yashi]

Really you and your voice is sweet

[@rahalhmidouch]

Really thank you so much

[@rockstarravindra7144]

Thank you so much mam

[@rishabhsingh8831]

I appreciate your work thank you mam

[@joanmendoza2346]

more videos please

[@Ariyan-TheVloger]

You help me so much and now i am best advisor of my company ❤️ Thank you

[@learningenglishwithflor]

That’s amazing to hear!

[@Ariyan-TheVloger]

@@learningenglishwithflor ☺️❤️

[@drhaiderali9445]

Very helpful 👍

[@laura3619]

Thanks so much 👍

[@learningenglishwithflor]

Thank you for checking it out!