Customer Service Mock Calls: Agent Sales Techniques

[@schmetterling2128]

Just that I needed, I need to hear a lot of call centers role-playing. 😊

[@SingleStepEnglish]

I'm so glad you found this video helpful!

[@karengonzalez8635]

I love this kind of videos I think will help me a lot now that I lookig to work in a call center

[@SingleStepEnglish]

@Karen…I’m so glad to hear this! I wish you the best of luck with your job search. 👏🏻😃

[@mohamedmifras8274]

Thank you so much for making a such good video.

[@SingleStepEnglish]

You’re most welcome. I’m glad you enjoyed it. 👏🏻

[@mohamedmifras8274]

My sir, Could you please tell me are these sentences grammatically correct? Situation in retail clothing industry they have nylon- they call nylon for polythene bag . When they hang the cloth they put the nylon even for folding For hanging and folding they use them. They put nylon on the shirt or trousers or something I want to know on or to ? 1)Should I put the nylon to this shirt or that shirt? 2)Should I put the nylon on this shirt or on other shirt. This different 3)Should I put the clothes in the nylon.

[@SingleStepEnglish]

I think I answered these in another message thread.

[@elpidioplaza5181]

Thank you so much for this😊.

[@SingleStepEnglish]

My pleasure 😃

[@mohamedmifras8274]

My sir, Could you please tell me are these Sentences grammatically correct? In the middle of the conversation I'm asking, spoken format? 1)This cream is a visible cream, right? I already gave the idea later I'm asking this. 2)We use this cream for brightness, right?

[@SingleStepEnglish]

Both of these tag questions seem fine.

[@mohamedmifras8274]

@@SingleStepEnglish Thank you so much sir you are my guru always

[@sayanihazra1140]

do i need to pay at a time sir does it mean I need to pay all at once or I can pay half of the amount

[@SingleStepEnglish]

Do I need to pay it all at once? Do I need to pay it all at the same time? You could use either of these!

[@sayanihazra1140]

@@SingleStepEnglish thank you so much sir.. 😃😃

[@mohamedmifras8274]

My sir, Could you please tell me are these Sentences grammatically correct? Can i use interchangeably? Situation I'm with roommates, The company has not given vacation to me. My friend got the vacation leave He is planning go to Sri Lanka. My younger brother he is asking me for a pair of shoes so I talked to my roommate and I told him handover my shoes to my brother. Because my brother asked me to bring the shoes when I have vacation. Can I use take and bring interchangeably in this situation? I'm in Saudi Arabia he is in Sri Lanka now he went to Sri Lanka yesterday. I'm telling ... 1)My roommate brought the shoes to Sri Lanka. 2)My roommate took the shoes to Sri Lanka 3)My roommate brought the shoes from Saudi Arabia to Sri Lanka 4)My roommate took the shoes from Saudi Arabia to Sri Lanka. In different situation 5)I said to my roommate that my brother would take shoes from you don't have to go to my home. 6)I said to my roommate that my brother would take shoes from him don't have to go to my home. Here you or him is appropriate Situation I'm asking my roommates 7)Do i have to take anything to Srilanka? 8) do I have to bring anything to Sri Lanka ? Can i use interchangeably?

[@SingleStepEnglish]

1) My roommate brought the shoes to Sri Lanka." This sentence is not grammatically correct. Since your roommate is in Sri Lanka and you are talking about the past action, it should be "My roommate took the shoes to Sri Lanka." 2) My roommate took the shoes to Sri Lanka." This sentence is grammatically correct. It conveys the idea that your roommate carried the shoes to Sri Lanka. 3) My roommate brought the shoes from Saudi Arabia to Sri Lanka." This sentence is not grammatically correct. If the shoes were originally in Saudi Arabia and your roommate transported them to Sri Lanka, it should be 4) My roommate took the shoes from Saudi Arabia to Sri Lanka." "My roommate took the shoes from Saudi Arabia to Sri Lanka." This sentence is grammatically correct. It indicates that your roommate moved the shoes from Saudi Arabia to Sri Lanka. In a different situation: 5) I said to my roommate that my brother would take shoes from you, you don't have to go to my home." This sentence is not grammatically correct. It should be rephrased as "I told my roommate that my brother would take the shoes from you, so you don't have to go to my home." 6) I said to my roommate that my brother would take shoes from him, he doesn't have to go to my home." This sentence is not grammatically correct. It should be rephrased as "I told my roommate that my brother would take the shoes from him, so he doesn't have to go to my home." In this situation, "from you" and "from him" are appropriate, depending on whether you want your brother to take the shoes from your roommate or from yourself. Situation: I'm asking my roommates. 7) Do I have to take anything to Sri Lanka?" This sentence is grammatically correct. It suggests that you are asking your roommates whether you need to bring any items to Sri Lanka. 8) Do I have to bring anything to Sri Lanka?" This sentence is also grammatically correct. It conveys the same meaning as the previous sentence and is interchangeable with "take." In this context, "take" and "bring" can be used interchangeably as they both convey the idea of carrying something to a specific location. I hope that helps!

[@mohamedmifras8274]

@@SingleStepEnglish Thank you so much sir

[@SingleStepEnglish]

My pleasure!

[@sayanihazra1140]

Helpful sir. Sir i have few questions Can I make the payment in installment is it ok?

[@SingleStepEnglish]

I would use the plural form of installment. Can I make the payment in installments?

[@sayanihazra1140]

@@SingleStepEnglish thank you sir.

[@noreleinperez90]

I don’t understand how this videos will help me with angry customers because At the end of the day the issue that the customers was having any agents resolved and the customers still angry 😅

[@SingleStepEnglish]

Some customers always going to be difficult. But, there are some techniques we can use to help calm them down.

[@mohamedmifras8274]

My sir, Could you please correct these repetition? 1)He stopped some of his relatives from coming to his home. 2)He stopped the irate customer from coming to his shop . 3)He stopped the Ac water coming in from the roof. 4)He stopped the ac water coming from the roof. 5)He stopped the Ac water from leaking in the roof. 6)The principal stopped the student coming from the school. Because he misbehaved with teachers 7)if you misbehave with teachers The principal will start you from coming to school. 8)He stopped the AC water from coming from the roof. Here used 2 from is to correct? 9)He stopped the AC water from leaking in the roof. 10)a)The principal stopped the student from coming from the school because he misbehaved with teachers. B)He stopped the AC water from coming from the roof. Are these Sentences grammatically correct

[@SingleStepEnglish]

1) He stopped some of his relatives from coming to his home." This sentence is grammatically correct. 2) He stopped the irate customer from coming to his shop." This sentence is grammatically correct. 3) He stopped the Ac water coming in from the roof." This sentence is not grammatically correct. The phrase "coming in from the roof" is not structured properly. It should be rephrased as "He stopped the AC water from coming in through the roof." 4) He stopped the ac water coming from the roof." This sentence is not grammatically correct. It should be rephrased as "He stopped the AC water that was coming from the roof." 5) He stopped the Ac water from leaking in the roof." This sentence is not grammatically correct. It should be rephrased as "He stopped the AC water from leaking into the roof." 6) The principal stopped the student coming from the school. Because he misbehaved with teachers." This sentence is not grammatically correct. It should be rephrased as "The principal stopped the student from coming from the school because he misbehaved with teachers." Additionally, it would be clearer to specify what action the principal took to stop the student, such as "The principal prevented the student from coming from the school." 7) If you misbehave with teachers, the principal will start you from coming to school." This sentence is not grammatically correct. It should be rephrased as "If you misbehave with teachers, the principal will prevent you from coming to school." Alternatively, you can say "The principal will forbid you from coming to school." 8) He stopped the AC water from coming from the roof." This sentence is grammatically correct. However, it could be simplified by removing the second "from," as in "He stopped the AC water from coming off the roof." 9) He stopped the AC water from leaking in the roof." This sentence is grammatically correct. 10a) "The principal stopped the student from coming from the school because he misbehaved with teachers." This sentence is grammatically correct. 10b) "He stopped the AC water from coming from the roof." This sentence is grammatically correct. However, it could be simplified by removing the second "from," as in "He stopped the AC water from coming off the roof."

[@mohamedmifras8274]

@@SingleStepEnglish Thank you so much sir big help

[@gissellg27]

visa card star with number 4, American express star with number 3, Discover card star with 6, Master card star with number 5

[@SingleStepEnglish]

In an automated system, yes.

[@mohamedmifras8274]

My sir, Could you please tell me what's the difference Family and relatives? 1)She is my relative 2)she is my family If I want to say my cousin is my family can I say? 3)this cousin is my family 4)this cousin is my relative

[@SingleStepEnglish]

1)She is my relative 2)she is my family She is in my family. She is a family member. If I want to say my cousin is my family can I say? 3)this cousin is my family This cousin is in my family. 4)this cousin is my relative This cousin is my relative.