Mike Brewer on being SCAMMED - how Wheeler Dealer was conned out of £10k

[@jonboy9912]

My son had his merc stolen by a gypsy gang and the tracker pinpointed the vehicle but the police were too scared to get it back we tracked it all the way to Lithuania! When my son told the police he and his mates would do it the police warned him that they would be arrested for a breach of the peace. All sorted through insurance but these criminals have carte blanche to steal without fear.

[@wadehampton4499]

@@pathmada And, once again, police are useless and even worse, seem to be more on the side of the offender.

[@petermason1747]

@@pathmada for multiple murder you can get arrested

[@stananders474]

Scum pond life.

[@winstrolchurchill821]

Ha ha I’d strongly go against your so going to Lithuania to get his car back from gypises they are ruthless I’ve encountered a lot form them in,y trade not worth the hassle whatsoever

[@barrylee3031]

Typical of our useless police criminals are laughing all the way to the bank

[@blowduke]

Pity police weren’t looking for criminals instead of looking on Facebook for comments

[@jjrdias]

Free Speech is, apparently, a more serious crime. Let them keep voting for authoritarian traitors shouting "democracy and values". That's worked out wonderfully.

[@martinfennell4986]

they may visit Mike, not about the car but because he slagged off Barclays online ..😊

[@martinda7446]

It is frightening.

[@replicas10]

Oh please, the Police do what they can.

[@peterlattimore6013]

​@@replicas10 I certainly envy your ignorance. Police use the "Cost Benefit Analysis" approach. If there's no financial reward for them, they wash their hands.

[@keithtt7798]

I sold my BMW 520d to Mike Brewer Motors when I retired. The price they offered was significantly better than WBAC and unlike another (local) buyer there was no nit-picking to go back on the price originally offered. Money was in my bank acvount before I got home. I'm in Somerset so was a long drive and return train journey, however was worth it as the staff were lovely, even gave me a lift to the station. So sorry to hear this story, I was so impressed with Mike Brewer and feel so sorry to hear about both this and the Fiesta story.

[@bernardm2528]

2 points 1/ Could Mike checked Driving licence with DVLC, suppose could have been genuine original copy or fake? 2/ Could Barclays customer who said he was Scam being telling fibs 3/ All Barclays Hmmm

[@neildean7515]

Maybe take a passport and a telephone Number and then check the address and call the customer, it would be easy to search home telephone Numbers to give a surprise call ???

[@bernardm2528]

@@neildean7515 You got the right ideas. People need to be smarter than the crooks.

[@albertharmon2738]

The banks seem to authorise payments to companies wthout question like what's happened here yet try to transfer even as little as £500 from your existing bank to one you recently opened in your name that's been verified by both banks before payment... Blocked fraud online access suspended phone in and answer x amount of questions when you finally get through.

[@timelwell7002]

@@bernardm2528 No, it's FAR more likely to be a dodgy computer system used by Barclays. I say that because this is FAR from being a 'One-Off' scam. Given the frequency of this type of scam, and that it's ONLY EVER Barclays which has FAILED to alert the (real) customers, and no other banks, the evidence points STRONGLY to a dodgy computer system - as happened with the Post Office. Like Barclays, the Post Office did NOT want to admit responsibility and instead blamed totally innocent Sub-Postmasters, a massive injustice prepertrated BY Senior Management AT the Post Office. This seems like a similar story. Barclays are DESPERATELY trying and hoping that they'll get away with this one. Why? Here are a couple of reasons: 1) Because the major (super-rich) shareholders of Barclays are DEMANDING that their CEO goes to GREAT LENGTHS to AVOID payouts REGARDLESS of the dire consequences to small businesses. It's called corporate GREED. 2) Because the Banking Sector is NOT properly regulated. Ever since Thatcher came to power, the mantra of governments (both Tory AND Labour) has been that DEREGULATION is a WONDERFUL thing becuase it allows 'The Market' to be 'Free.' This is known as Free Market Capitalism (ALSO known as Neoliberal Economics). HOWEVER, deregulation is NOT a wonderful thing (and neither is Neoliberalism). It was the LACK of regulation which led to the Wall Stree Crash. And 90 years on, It led to the 2008/9 Economic Meltdown (Sub-Prime Mortgage bubble). After Wall St, both the Glass Steagall Act and the Bretton Woods Agreement made things far more stable, becuase these INTRODUCED regulation which protected ordinary people and indeed protected the economies of nations. But since Thatcher, the Financial Sector has been steadily deregulated to the point where banks are once again able to get away with screwing over the victims of fraud. Of course, Barclays Bank is not the PERPETRATOR of these frauds, but it is WELL KNOWN how these frauds happen, and it was known in advance that they COULD get away with NOT taking a hit themlseves, instead loading this onto small businesses which have been scammed. Thus, rather than fix a KNOWN computer glitch (which may well require a whole new SYSTEM to replace their existing one) - a VERY expensive outlay - Barclays are trying to pull a fast one. If you can prove me wrong, then be my guest. My guess is that you can't...

[@Maasterstead]

Barclays called me a liar and a thief when 400.00 was stolen from my account and refused to investigate. I had to go through the ombudsman to retrieve my funds. Police were only interested in giving me a crime number. Horrible experience.

[@dom5323]

I changed from Barclays after having poor service from them. To make it short...... I moved and wanted a card reader I asked for them amend my address as well , but they insisted on sending the card reader to my old address which was 130 miles away and I had not lived there for over 6 months. Even though I had internet banking they made me drive 15 mile to the nearest branch and bring proof of who I was - all the nearer branches had closed. Got it sorted and closed my account........ There seems to be more fraud than ever now especially with internet banking.

[@PAUL1DEANO]

I am a Barclays Bank customer and they way they treat me is is disgusting, I am moving to another bank. I would refuse to do business with Barclays Bank Customers to avoid any problems.

[@stephenpearce3880]

Agreed...

[@PedroPlckle]

"Two-Tier Barclays"

[@chriswasniowski3149]

thats why i closed my account after 25 years

[@KAL00KI]

Barclays Bank are run by criminals. The strokes they tried to pull on my company after being a customer for over 30 years is simply staggering.

[@rogerwild1966]

Barclays cancelled my credit card with no notice. Payed up full every month, so I'm not making any money for them. No explanation whatsoever.

[@mikevaughan4594]

It's aiding and abetting fraud by the BANK !! It's the Banks customer who is in charge of releasing the money !!!! So it's actually the Bank that has been defrauded NOT the dealer . The dealer did the transaction by being given the information and doing the checks of which the transaction went ahead to give the impression that it was LEGAL NOW if a bank was duped by the customer into releasing the money it is THE BANK that has been defrauded by it's client . The bank by claiming the money from the Dealer is themselves making a fraudulent claim as it's clearly NOT the fault of the Dealer , because they did everything possible for security . It is NEGLIGENCE by the bank in knowing there was a fraud if which their department should have involved the Police . Negligence is a crime in its own right ,and aiding and abetting a crime as they claimed the money !! It is the BANK who Scammed the Dealer by claiming the money as the money collected from the dealer is the proceeds of crime which was in force. Banks are protected against theft by insurance which a portion is taken out of the interest and charges they charge, so another reason why it is the Bank who have defrauded the dealer !! Who is to know whether the bank actually claimed on the insurance and getting the money twice!! I would call in the police to investigate the bank !! * Its also negligence by the bank in not stopping the card !! I would definitely sue the BANK no doubt about that !!!

[@jerrycohen5575]

You make a valid point

[@Hamish_A]

The Bank is using the rules around "Customer Not Present". It's up to the retailers to also be aware of the rules and just refuse these transactions. Unfortunately most small businesses are unaware until AFTER the scam.

[@dh2032]

if read the small print of bank/credit card, it bank are actually buying anything with the card, the card property of the bank/credit card company at all times, its bank/credit card company, allow to keep, the you keep item you pickup shop and leaving with its closed deal between the shop and bank/credit card company not involving you( so would imagine the card read, Mr. Brewer was using is not Barclays machine? so I be going the doors of who supplying that card service allowing Barclays to just open Mikes, cash and help them self's (I would suggest, not keeping all eggs in one basket, once in your accout from the card? more it somewhere else, asap, or quicker, even just second account with bank, difrent account number, not connent card payment account? that would ready gum-up bank try your cash bank

[@amunderdog]

Good point. I think the bank claims middle. There customer was defrauded (supposedly). There should be responsibility in the center.

[@SSJ2084]

The dealer shouldn't of taken the payment over the phone. It's widely known by businesses that over the phone payments are not covered by fraud and you are taking a risk by doing it. I bought porecelian tiles the other day and they emailed me a payment link which covers and prevents fraud like this.

[@drewsmotorco]

We had a DEBIT card payment reversed by the customers bank because the customer claimed the goods were faulty. They ended up with the car and the money. This is known as a debit back. This was a customer present transaction. We only take a transfer now and don’t do distance selling at all. If the customer wants the car they can come and collect it.

[@daryl9799]

Yep these charge backs are rediculous you have no way to explain yourself to the debit or credit card companies. I got taken for 4k over a dispute with a scummy customer charge backs are such bullshit.

[@confederatenationalist7283]

Shouldn't be any circumstances where anyone gets a refund and keeps the product ?.

[@daryl9799]

@confederatenationalist7283 It doesn't work that way you could buy something large go to your online banking put in a dispute win and there's nothing the business owner can do. The credit card company 95% of the time is on the card owners side even if there scammers. Nothing is fully investigated it's a joke all you do is explain your side in a paragraph attach what you can for proof. I had to learn this the hard way didn't even know it existed.

[@Fastfreddyii]

When I started a business some 15 years ago, it was 'cash on collection' and it wasn't unknown for me to travel 100 miles to make a personal delivery with something costing perhaps £2500. The startup grew, and it became obvious the business needed to begin doing card sales over the phone. At that time, having a terminal for card transactions (aka Merchant Services) was going to cost the business £25 a month, which wasn't unreasonable but the T+C's were. As the T+C's read, and a phone call to the bank confirmed this, any scammers taking receipt of the goods sent out against 'scam' payments for the goods, were going to get refunded back to the card holder. That was whether or not they got the goods. What that meant was...... A cardholder could order a unit from my business, or several units. Pay on their card, and even though we might have proof of delivery to their address, if they then told their bank they didn't authorise payment, that payment would be taken back. "Who" I asked "was going to cover the cost, the loss to my business of the items dispatched in good faith?" The bank, MY banks answer, was that MY business was going to pay for the loss of the goods sent in good faith. I was expected to carry the loss from the profits trading as a business would/should produce. These bank trading conditions (Merchant Services) were not acceptable to me, and the business was allowed to fold some months later because without remote selling, the business wasn't sustainable. Legislation rightly protects the cardholder if crime is committed using their card details, but it doesn't then protect the entity that may have have done all the 'due diligence' they could to avoid being scammed/robbed. There is no legislation in place, to ensure the banks are held responsible even partially, for the integrity of a transaction they would benefit from. Then as we know, even when the police are given details of the "fraud" (theft), they can't be bothered to pursue what is effectively stolen goods, believing like the banks, "someone else" can deal with the problem. In this case, probably an insurance company. The bottom line to all this is; the bank makes £millions off card sales charging for Merchant Services, and also take a slice (percentage) of every card transaction. Yet they have no responsibility at all, for when crooks take advantage of their seemingly lax security with transactions that could break a business? As Mike indicates here, how did a £10K+ sale go through with two card payments, without the bank doing the same 'due diligence' Mike had done by contacting the card holder before agreeing payment? Why do banks (Barclays in this instance) have no responsibility?

[@agfagaevart]

you don't have the person's address to collect the car? you didn't deliver it to the person? you didn't report the car as stolen?

[@mikedeakin6842]

Happens here in Oz, I recently bought a second-hand car and paid the seller by bank transfer within minutes of making the transfer I had a phone call from my bank's security department (National Australia) asking if the transaction was legit. They had blocked the account and advised me it would be 24 hours before I could make the transfer. You are right Mike something needs to change with Barclay's security.

[@robbie9030]

I don’t think the same goes on credit cards. If the money was paid by a bank transfer it wouldn’t be clawed back. It only happens on credit cards.

[@mmm091000]

Brilliant bank ! So easy ! Banks have cut staff employees under pressure.

[@anthonygreenwood1102]

Luckily for Mike he has a platform to share to this issue, my business was scammed out of over £5000 worth of welding equipment (Parweld Machines), my company is small and it was a big blow, a loss to the business. This issue is becoming more common. I’ll never take a card payment over the phone again.

[@marinorossi4594]

They got us aswell for 800, you learn very fast. We do not takencard over the phone either now

[@langa06]

I had a trailer with a valuable car inside, stolen from a trailer/motorhome compound with 24 hour security, gates and cameras. The car who towed the trailer away was clearly indentified and the number plate in full show captured by cctv. I reported this to the police and they simply could not be bothered to do anything about this, not even a simple check on the address the towing vehicle was registered to. I suppose they are just too busy checking on the way people think or protecting illegal thugs when they protest or any of their other favourite pastimes nowadays. All of that with our taxes. Shame on the police. It used to be a matter of pride being a cop. Not anymore. Good luck with the bank Mike. I think you do have a case against barclays and their lack of security checks.

[@zen4men]

Yellow Bags! Not police! /

[@radiocaroline199]

People should start using cash more

[@a.m.9357]

Exactly

[@patrick103b]

How would that work with a remote buy

[@martinda7446]

@@patrick103b Send a coach and horses with a courier.

[@oggyoggy1299]

Yeah, I’ll strap it to a pigeon.

[@julieemery8963]

Cash is king

[@blackcataps]

What do the UK police do anymore where theft is concerned? My wife was a victim of attempted fraud but thankfully we noticed and managed to get it stopped before they finalised the transaction. The police were awful despite lots of research we had carried out they frankly made us feel like we were wasting their time by helping them and providing them with assistance. Never felt so demoralised with UK police as I do today.

[@randlcars4582]

My mate had this happen to him 10 years ago with Lloyds he sold 3 cars to the same guy said he was a trader he reported cars stolen but the old bill were useless as normal

[@m60kaf]

I bought a car from a garage £25k on debit card - told the bank before I was going to do this - payment aprooved - took the car - two days later the bank randomly took the money back -- I just told them to pay it back to the garage. but the garage must have been very worried and good job I'm not dodgy

[@SauronsEye]

Wow, that's crazy. That's like a Lawyer carrying out some sort of transaction on your trust account without a clear authority to do so. They'd soon be an ex Lawyer.

[@gregoryharris8706]

The Police bought it with a different color and plate number.

[@OggyGTA]

Same happened to me with an 18K purchase, bank rang me at the dealership to approve it, and then rang me later to make sure. All worked out well.

[@paulshemilt]

you should never use a debit card no protection

[@andypalin3287]

Surely there's a claim against Barclays. Their security measures are a joke!

[@TotalOpel]

It's a problem for merchants who take payment over the phone - you have no way of telling if it's a scam or not.

[@OH2023-cj9if]

Unless the customer is involved?

[@stevenscott7572]

Surprised you take credit card as payment at all, other than for initial deposit. Bank transfer onky

[@andrewseaton9440]

Surely the car can be reported as stolen to the police . They can trace it via DVLA to an address .

[@cambridgemart2075]

Not if the V5 was handed over.

[@leeharvey1900]

​@@cambridgemart2075 Yes it can be reported stolen, although you handed a v5 over, that doesn’t matter, a v5 states on front that it isn’t proof of ownership, but fraud is theft also, so if you hand vehicle over with a v5 or green slip its still fraud, and fraud is theft hence definately can report a vehicle stolen, just like when a finance can report a vehicle stolen through fraudulent finance deal when no money is paid etc. . .

[@clawmann]

V5 is not proof of ownership ???

[@cambridgemart2075]

@@clawmann No it's not, but the DVLA don't care about ownership, just the legally registered keeper.

[@patrick-ez8hi]

the car was probably in another country a couple of days later!!! or different number plates the same day it was delivered!!

[@timothyclarke7689]

You have a primary right of interest. If you can find the current location of the vehicle, you can just turn up with a recovery vehicle and snatch it back. It may be pertinent to contact the Police beforehand and make a report of the person being responsible for handling stolen goods. If the Police refuse to take any criminal action. It would then be a matter to sort through the Civil Court. You would have a good claim to the vehicle. If the Police blocked you from removing the vehicle, the keeper should be told quite clearly , that if they sell or dispose of the vehicle, they would be guilty of disposing (handling) stolen goods. The easiest was to settle, would be for the current keeper to buy the vehicle from you at an agreed price. This may be more than the veicle is worth, but at least it can be sold. You would have still made a loss but this would be less than the original scam price. Dont be fobbed off by the Police not wanting to do anything. The threats of making a formal complaint against lack of Police action, will get you a long way.

[@Michael-u9b]

@Michael-u9b after two 2 weeks the car will have been shipped abroad

[@zbashir]

We had the same issue when we ran delivery service from our restaurant, when you get a charge back letter the banks always say their customer is right even though the food was delivered to their home address and all the security checks were all match. some people got no shame they will rob their own grannies

[@Miz-ql3ho]

As a car dealer myself, I am happy to pay towards legal costs as this other motor dealers to take Barclays to court and set a precedence that is not the onus of the car dealer if all relevant checks were carried out

[@mrlover4310]

That's the only way to stop this is to sue the bank it seems like Barclay bank don't want to claim on their own insurance.

[@Garysvideos]

You’re having a laugh! Take Barclays to court! You don’t stand a hope in hells chance.

[@NelsonKNelson]

ALL RELEVANT CHECKS were NOT carried out. That's fart in a stiff wind, and a baldfaced LIE by Brewer. He did not deliver the goods to the address that has a CVV2 MATCH to the BILLING ADDRESS of the cardholder. By fighting the chargeback BREWER BECOMES THE SCAMMER by abetting the theft of money from the ACTUAL VICTIM - the cardholder, a guy who did nothing wrong. BREWER SCREWED UP when he allowed pickup instead of forcing the buyer to purchase delivery service and then shipping the car to ONLY the cardholder's billing address - something Brewer KNEW FOR CERTAIN when he got the approval code and full CVV2 match in processing the card transaction. I'm sure there was a full CVV2 match on address (to the driver's license addy) because a smart scammer would provide the correct card billing address to get that match, and even if he faked the DL card, he'd still use that addy since he likely couldn't change the card billing addy easily. So ALL that Brewer had to do was SEND THE CAR TO THAT ADDRESS and Brewer's merchant bank would have indemnified him FULLY. This is simple Credit Card Merchant 101. BREWER FLUNKED IT. Any dealer who doesn't understand it doesn't deserve to be in business, and certainly doesn't have the right to go ripping off identity theft victims by fighting legit chargebacks. DO YOUR DAMN DUE DILIGENCE and QUIT WHINING. Here in the US you can't buy a car on a credit card unless you're standing there. UK is SMALL geographically and I frankly don't buy that there is ANY buyer who can't show up in person. Maybe a sale to the Continent _could possibly_ justify accepting a cc on a low val trans but simply by shipping to the CCV2-matched addy solves the chargeback problem if it results from identity fraud. Others have suggested some other, novel methods of DUE DILIGENCE - like requiring a video of the purchaser holding up the ID next to his face. But ANY precaution can be defeated, THUS, merchants have the responsibility of dotting every "i" and crossing every "t" in transactions and then they'll actually win the disputes - which eventually go to arbitration per cardholder and merchant agreement after the 3rd round of dispute-counterclaim, and arbitrators will indeed rule in favor of a merchant who shipped to cardholder's address, even in cases of claimed identity theft. Because the cardholder GOT the merch, and onus is then on them to notify seller (and card bank) if they didn't order it. This isn't rocket surgery, but then BREWER has never been the brightest bulb on the Yugo.

[@algarverichard1]

I have tried arguing with Barclays since 2012 with several debt collection agencies threatening me and I went to The Bank of Portugal and made two official complaints. I have all my emails and correspondence with Barclays and their agencies. I was fighting cancer at the time on strong chemo and Barclays in two local branches refused me a charge back form against the local Jagua dealer who put not necessary parts in my car and only changed 2 timing chain tensioners instead of the required 4. A new ACU not needed etc etc I used my Barclaycard especially for the consumer protection having been a retailer accepting VISA etc. Barclays lied and when after a few weeks the timing tensioner not replaced broke they expected me to pay for a new engine, and ignoring their previous failures etc. I immediately visited Barclays Bank personally and was stonewalled for 2 years whilst trying to recover from cancer. In the end I sold my Jagua for one Euro after the rip off garage hit me with thousands of Euros bill for my car being dumped behind the garage in the heat etc. Barclays did NOTHING and sue me.

[@stephenpearce3880]

Agreed... See my earlier comment. Dealers need to build your own intelligence network and club together to sue the lazy banks that are not taking their responsibilities seriously

[@TheEvildeedz]

I think a separate video, on things the police are interested in investigating, is needed, I think it might be very short

[@FunkySpunkyJunky]

careful. that sounds a lot like you're criticizing the establishment on social media, and the cops would be interested in that.

[@erik_dk842]

Wrongspeak can give you up to 60 months instantly

[@kennyhumphries100]

This is the sole reason no dealer releases a vehicle on a card payment?? Remaining balance is paid by bacs. As a motor dealer for over 20 years I have never once heard of any dealer releasing a vehicle on a card payment.. absolutely nuts.

[@alanthomson1227]

I’ve bought six cars on debit cards ranging from £10k to £16k and drove away no probs .

[@kennyhumphries100]

@@alanthomson1227 who in there rite mind would do that? Sell a car on a card payment? Absolutely bizzare. Plus there’s a 4 percent card fee On the purchase aswell which is hundreds on a massive purchase. If somebody was even willing to pay by card that would be an immediate red flag. There is no reason why you would do that. I know of no dealer who does that.

[@K22MDL]

The exact words I would have posted on his own KZbin post before he turned the comments off. Just can't believe his company did such a school boy error.

[@dtaylor9673]

I have heard of this con for over a decade. I believe it was first used in the high end Watch sales market. Even a Bank transfer can be reversed if fraud is suspected. Very often it was the genuine card holder, or bank account holder that was directly involved by denying the transaction or delivery, once he had possession of goods.

[@michaelcrompton68]

@@dtaylor9673Yes! It started with watches. It was always a rushed transaction with the watch needing to be sent out the same day. The bank transfer is actually set up as a direct debit IIRC? Either way the funds don’t stay in the dealers account. We don’t do remote sales, physical collection only and chip and PIN every time apart from the odd £200 deposit. We don’t take credit cards either.

[@jasminderbharij5861]

My sympathies with Mike and all the rest of the people scammed, I know exactly how it feels..am a boutique car dealer and run a small, specialised workshop as well here in Kenya. However, mu case is the reverse as I paid a dealer in the UK, in Wembley, £15k in 2019 and no car delivered!!! He's STILL sending a bunch of cars to Kenya every month, really pisses me off. He had been my regular supplier, but all previously supplied cars were ex-stock from his showroom except for this one that he was supposed to purchase on our behalf and export. Am willing to name and shame, or if you're able to advice in any way that would be great. Thanks!

[@Alan_GA]

Sorry for what you went through, I've been dealing with a trusted dealer based in the North West for years. Exporting vehicles & parts to Kenya, so far so good.

[@melvinplant8637]

Name and shame them.

[@matthewjenkins1161]

A cheap tracker on all cars sold that way would make a great deal of sense, or even a hidden Apple Airtag. A recorded video call with the buyer that matches the driving licence, a sensible precaution to consider too.

[@hyperspace32]

It is illegal to report phone calls and publish it. Even if the police know about it, they will not retrieve the vehicle. Happens with stolen cycles.

[@matthewjenkins1161]

@@hyperspace32 What do you mean by that? I didn't mean record the call to publish it. Recording of a video call would be evidence you've done as thorough due diligence as can be deemed reasonable. Sharing such content with Police or financial institutions, party to a subsequent fraud would not be illegal. If Mike had a spare key and knew where the vehicle was, he'd be within his rights to drive it away, since it hasn't been paid for.

[@drumcdoo9050]

Banked with Barclays for many years before retiring. One day had a call from a member of staff who worked there alerting to the fact we were paying out 30k. Name and address along with passwords and account numbers etc were all correct. We knew nothing of this proposed fraudulent attempt remove funds. It appeared to be an inside job. Barclays it seems obviously have a serious problem. Great story and shows up a bank with serious issues who are passing the buck and will not honour their customers. Think it may be a good time to change accounts to a bank which has its act together and honours tranactions.

[@davidk3729]

@@drumcdoo9050 inside job? Who, apart from bank staff who knows that some old dame has big amount in her account. They must be selling on the info. When did you last hear of a bank official being prosecuted? They empty their desk and move them on. Bad publicity is bad for business, and the higher up they are the more they can fiddle.

[@LibertyTradeCars]

We had the exact experience at our showroom. (Liberty Trade Cars Ltd). We are a small independent dealership and we had a customer calling for one of our vans for sale. We agreed on all terms (distance selling) then he tried to use a credit card to pay, and to arrange for his own collection company, which luckily I had a feeling there is some sort of fraud. I ended up NOT selling the van to this scammer. We also have been contacted by Greater Manchester Police regarding this fraud and apparently they have arrested some guys in Manchester for this. Happy to share some more details on our experience and share with you the crime reference we have.

[@3dulimited952]

How on earth can a bank reverse a debit charge once they authorise it and transfer the funds to the sellers account ? When does the transaction end ? Surely the BANK has to take the loss for authorising and transferring the funds without checking with the account holder !!!!!!!

[@wilsjane]

I will yet you into a few secrets on this one that may shock you. Firstly, BAX is far safer, because the account holder would have had to go through bank security to make the payment. BAX does not involve the use of any cards. so nothing can be stolen. In addition the dealer pays no fee. When a cardholder not present payment is accepted, it is responsibility of the SUPPLIER to deliver to the address and only hand over at the address with the door open and customer present. In these cases, the supplier has broken BOTH the rules. Banking law prohibits compensation to anyone other than their customer. Credit and debit card transactions are run by the card supplier (typically Visa or Mastercard), not the bank. For some large of unusual payments, or a new supplier. the cardholder will be sent an email with a authorisation pin. The bank is charged for this service, so not all banks use it for non business customers. The most stupid part of all this, is that while a card PDQ pin is sent separately, the security code is printed on the card. This is because in most countries, banks do not support the customer, so the customer takes out insurance. Visa alone make billions from this business, so they need fraud to stay in business. The so called stolen cards are rarely actually stolen, the average supermarket finds about 10 cards a day that customers have left behind. This is where most of the criminals work from, mostly out of town fuel filling stations. What seems odd to me, is that these scams are completed before the card is reported lost or stolen. The card has £10,000 available balance and is issued by Barclays. Very few customers have that balance in their current account, so how do the criminals know. It all sounds odd to me, unless a Barclays staff member is involved. PS. If you are one of the thousands of people who has been sent a contactless card that concerns you from a security standpoint. After registering a new card, cut a small "V" at the center if the top edge of the card, using sharp nail clippers. By breaking the areal, you will be left with a normal chip and pin card. Banks hate these cards, they were introduced by the card companies to cut the computer costs of verifying the pin.

[@jonboy1000]

Only when the transaction has been authenticated, either via chip and pin if customer present or 3D Secure if online. Then and only then will liability shift apply and the bank takes responsibility if it turns out to be fraudulent.

[@nickhayden8450]

Have you ever thought that his ID and that customer is legit and he is the one scamming Barclays ??? I work in a tool hire industry were we have to check ID and take deposit and we get chancers like this all the time.

[@pigeonworldforum3869]

Might be an idea to see what the genuine Gary Night is driving around in, maybe Mikes VW ...? 👍

[@Pete-go9wl]

I thought this too.Mr knight may not be in shining armour after all

[@mrandyknight1]

I was chatting to litigation lawyer a few months ago and he said that the fraud squad investigates less than 10% of cases and prosecute less than 10% of that so it’s no wonder these criminals just work away like this without fear of any repercussions.

[@wheater5]

So scamming cars gives thieves a far, far better chance of winning than buying premium bonds.

[@mentalmechanic]

This happened to my father in law. Not so much the car purchase, but ID stolen. So your question is reference one time passcodes, banks calling customers, text verification etc. These can all be carried out and usually are, but what if the scammer has just stolen your phone number and PAC’d it to another network? Exactly what happened to my father in law. Every time one time passcode was sent or a call was made it was the scammer they called. This is much more than just a bank asking for a passcode or calling you, they are stealing your phone number first and because it’s such an industry standard thing that when your try to explain that you are the true person your own network provider or bank doesn’t believe you!! Only the person that has stolen your phone number!! Crazy times and this is the cause in many of these cases I think you’ll find.

[@jddd4953]

Mike I was being pounded tex s phone calls letters from aWB LEGAL Leeds telling me I owed the gas bourd £147 Turns out om £70 in credit with the gas board jD

[@paulbrown1079]

I'm a Barclays customer and hearing this does ring alarm bells. Surely two transactions of over £5,000 would have triggered a phone call from the Barclays fraud squad.

[@markrobinson1458]

My police experience was non existent, 2 years later i received a message to say the engine had been found in Poland, i asked if they knew where the van body was, oh yeah they said, we found that in Bolton last year, they didn't bother to let me know 🤬 i wouldn't trust the police to tie my shoelaces.

[@robertsmith9810]

As a Barclay customer thanks for bringing this to my attention i think with Barclays closing there branches is a problem , many years ago i had 18ton truck stolen police was not interested ,the truck was never saw again and no police ever showed up to investigate ,when possible i all ways pay with American express but not every one takes them

[@carl235]

We will only ever take £100 over the phone. The balance has to be bank transfer, or physical chip and pin.

[@user-s1o3nr532]

Seems like the sensible thing to do to me.

[@aliorr9356]

Chip and pin could be dodgy too if it’s a stolen card

[@jameshenderson5385]

I would never use Barclays bank,their customer services are disgusting!!

[@Alexander..........]

TSB just as bad.... js

[@julieemery8963]

Customer service Anywhere is disgusting😡😩😩

[@jontheodore8450]

I must admit I don't do distance selling or take card payments on cars anymore because of this and commission charges I only take bank transfers from the customers bank account Barclays transfers has to have a random authorisation code.

[@General_Cheeseburger]

Bank transfer has to be the way to deal with these transactions. If the customer has the money in his Current Account, then it should make no difference to them. There should also be some recourse to the bank via the card merchant, as long as all processes have been followed (which I'm sure they have).

[@agfagaevart]

@@General_Cheeseburger Transfers good for dodgy dealers, NOT genuine customers. very difficult to get a refund on a lemon after a transfer.

[@jonesconrad1]

Thank Mike for explaining that so clearly. FYI I've had poor experiences with Barclays in the past, the other way round as I was the customer who didn't get their good delivered. They did a charge back gave me the money, they decided later they didn't want to removed the money and left me overdrawn, in the end it got sorted out but it was very poorly handled.

[@ianhere9290]

An air tag would be an inexpensive way of following the car/boat/machine, until the funds were clear, when the tag could be disconnected and written off as an expense of safeguarding the vendor.

[@iaing9028]

Why bother with an AirTag? Cleared funds on a bank transfer, but this guy used finance fraudulently, using someone else’s details.

[@Epidian]

​@@iaing9028 Because you don't know where the car actually is.

[@SalvageMasterEssex]

@@Epidian But even if you knew car location the police have no desire to get involved....

[@Epidian]

@@SalvageMasterEssex I never said anything about police involvement.

[@gettogo0159]

@@Epidian Too right the old bill aren't interested in high hanging fruit..... just the easy low hanging fruit. When the public tell them they know how to find the scum bag/s or item stolen & going either take it back or teach them a lesson. The old bill is all too interested to get their first! It happens all to often..... then they now take action... how fu*ked up is that. Or the bacon is too late & the scum has been taught a hard lesson not saying anything.... less stolen item. You have powers under self defence laws + your property..... set in stone! Yet the bacon want to arrest you for you lawful right! You see it all the time with the local teas leafs often a drug addicts robbing homes then rob the WRONG home/work place/street/etc, the more incensed motivated stressed out mature folk gather tell the scum to return items or pay for damages as most have families... (I feel sorry for them if they are different) if not well they get found & TUNED UP left on deaths door only some reach hospital all fu*ked up, their home picked clean & the remaining their family taxed (repayment) till it's paid. It's the only way to get the message to these stupid idiots, the public has had enough....

[@ewaf88]

Barclays pre tax profits for 2023 were £6.6 billion

[@petelovesbevsills]

An obscene amount of profit.

[@ewaf88]

@@petelovesbevsills Yes, so Barclays could easily help out victims of this type of scam. It's just Corporate greed, making money for the sake of money.

[@petelovesbevsills]

@@ewaf88 They are shameless and make me so happy I do not contribute a single penny to their bank.

[@clawmann]

Don't pay their savers much in interest either

[@david7385aV]

Had a delivery of a new car myself a couple of months back, the dealership was great, their delivery guy turn up on time, showed him I lived at the address by opening my door, alway ask someone for proof you live at address by getting them to open there front door, use to do that in my job on post with mobil phone scams, check driving licence, passport, and I had to hand bill addressed to house with my name on, was told inadvance by dealership they would do id checks at door, but also take a photo of hand over log book keys to show I took delivery. That was a great guy who showed me around the car deal done.

[@cambridgemart2075]

The 'customer' used his own collection service, so that doesn't apply in this case

[@david7385aV]

@cambridgemart2075 The delivery of car was arranged by the dealership I bought the car from and not arranged by my self..

[@cambridgemart2075]

@@david7385aV I was referring to the car Mike sold!

[@michaelsuggitt1093]

Very sorry to hear that Mike, good of you to go public to warn others. Many thanks for years of entertainment for us old petrol heads with wheeler dealers. Regards. Mikesafehands

[@JB12132]

Another scam worth talking about if you haven’t already is on that Scottish Car channel. Log book checks were done but the car was between old private plates and new regular plates but did not show up the original plates the car was financed under. The guy was chased down by bailiffs but due to the finance being in Scotland they have a law that saves you if you were deliberate conned.

[@bladerunner9646]

The police are too busy monitoring social media comments. Sorry for your loss and thank you for sharing what happened.

[@pauljenkins6031]

The clue was in the arranging of their own courier to collect it. Add it all together. That car should never have been released on a credit card. Sorry Mike but this could have been prevented.

[@johnd942]

@pauljenkins6031: Just what we need; another "I told could'da told you so" geezer! Mike will sleep well now that you'e told him how clever you are!

[@pauljenkins6031]

@@johnd942 Your very welcome.

[@clawmann]

Hindsight is 50 50

[@OggyGTA]

You have to think like a scammer.

[@AndrewCharles-r9l]

This is strange the account holder sending the money is supposed to receive a code or test message before the transaction can be completed. Also the car has technically been stolen so surely you can check if the car is now insured and track it where about unless it was taken for parts or shipped abroad.

[@hardsjeremy3973]

Using a banking app to make a payment from you account works that way, but this was a card payment by phone, so all that is involved is providing the card details and any additional info that the seller requests. The first the genuine card holder knew was when he saw the amount on his card statement. would have thought that 2 payments of over £5,000 in the space of a few moments would have triggered a call to the card holder as this is likely to be an unusual payment pattern. The credit card company will take the money back as it is a fraudulent transaction. All the comments about it was the card holder or the bank that were victims of fraud, not the dealer are wrong. The dealer has been defrauded as he took payment from someone who wasn't who they said they were. I don't work for a bank, but deal with commercial insurance and the number of businesses that are victims of this type of fraud and cyber crime is frightening

[@SelfIndulgentGamer]

If this were fraud committed against the council or the government, the perpetrators would likely be locked up. But when it comes to ordinary citizens, it seems they don’t take it as seriously. I even know someone who found their stolen car dismantled behind some bushes in Thame. When they reported it to the police, hoping the thieves might be caught when they returned for the rest, the police declined to act.

[@thurmanmerman9099]

i've been a car trader for 30 years who works from home selling cars and i always deal with cash sale only and i have never ever been scammed

[@trevorclarey3336]

Proper wheeler dealer

[@mb-3faze]

I'm curious how customers manage to get such a (often) large sum of cash from a bank. Trying to withdraw chunks of cash often alerts the 'authorities'. I guess we'll be back to postal orders.

[@DiamondCake2]

Tax dodger 😂

[@benpartridge117]

😂😂😂

[@agfagaevart]

dodgy dealer.

[@garethjudd5840]

I was nearly scammed on Facebook marketplace when I listed an item for sale. All went well until he said that he would sent a courier to collect the item.

[@motleydude73]

That's very common. Have had that a few times. A friend lost $600 through that. Usually fake profiles with odd names. I just report them. Scumbags.

[@julieemery8963]

It happens a lot😩😩

[@michaelslee4336]

@@motleydude73 Just tell them make sure the courier brings the cash. Simple.

[@motleydude73]

@@michaelslee4336 Life is short. Don't waste your time with them.

[@billylund5910]

Yes and my when I put a guitar amplifier up for sale. I smelt a rat immediately. I checked the fellas Facebook page, didn't like what I saw.

[@SimonRockman]

I gave up with Barclays years ago. My bank would have called me.

[@PedroPlckle]

I gave up wuith Barclays 38 years ago. RBS is on-balance quite a bit the other way - i.e. you're forever authenticating large transactions - but at least it's the right side of annoying.

[@shedboy18]

We never had these criminals years ago. What is happening to Great Britain?

[@Alexander..........]

Stop the boats thats all im saying!!!

[@BM-dc5ul]

Diversity our strength lol what a joke

[@julieemery8963]

Its called the internet😩😩

[@Cybertruck1000]

C19 episode showed us that the government lived high on the hog and ripping us off. They fooled us and lined their own pockets. No longer prominent politicians that do the job as a service to the community. This can be said of society as a whole and it's every man for himself. A world wide situation it seems.

[@ChrisBielby]

Just as society “ progresses “ so does crime. At least we have one successful growth industry !

[@carldefoe4673]

Surely the car can be picked up by ANPR wherever it goes in today's world, no? Or are the police simply not bothered when crime is committed against ordinary folk? Also, while the bank's customer may have been scammed, it looks to me like he knows the scammer - they had his driving licence, credit card and access to his home address for the delivery, without him reporting them missing or stolen in over two weeks.

[@qwerty754840]

It’s a civil matter sir.

[@robi4387]

They open and start the car with a laptop. Use a scan tool to find and remove the tracker and change the plates around the corner. Plod is only answering the phone when you wake up and your car is already on a ferry.

[@mingpoyang]

The crook used his own delivery van, so the van could have taken the car to anyplace. Not necessarily the address of the stolen driver's licence.

[@cambridgemart2075]

@@mingpoyang Mike knows exactly where it was delivered, he spoke with the courier after the event.

[@cambridgemart2075]

@@robi4387 Why, they have a car with a matching V5, DVLA won't be interested.

[@hjvldesktop4789]

Strange how multiple companies can be scammed with the id and credit card of a single person without that bank not blocking that card. It is not that they did all the scams in one day. And the amount of money and multiple cars should have triggered red flags.

[@r134awhole5]

Had two business delivery vehicles stolen over the years in Florida. Both were found about a month later. They were abandoned after they ran out out fuel. Luckily minimal damage done. I thought UK was a police state with many cameras watching everybody’s move. Here in Florida you can’t drive by a police car with expired or stolen tag with out the police cars camera instantly knowing about the cars situation and instantly pulling that car over. Surprised to hear your fiesta was never found and that the vw probably won’t be found either. Last car I bought was a used bmw i3 from bmw dealer. After paying for the car with one payment and getting all the paperwork done they told me oh by the way we only have one key for this car. I didn’t think too much of it I did not want to spend the extra money to buy another key. But then about a month later the salesman called and said hey guess what? We found your key. I think they kept the key just in case my check didn’t clear and they were going to repossess it with no effort by just showing up with the key because they’re hard to start without. Good luck getting your car back or your money. I don’t have a Barclays card but I assure you I will no longer go to any events at the Barclays Center in New Jersey until you get your money back

[@r134awhole5]

I meant to say the Barclays Center in Brooklyn New York I don’t know why I said New Jersey

[@Darrenski]

I don't think this becomes a police matter till after the fact. We also have licence plate ID cameras etc, but this is the fault of the bank (big surprise) not the police. And I only wish we had a more effective 'police state'. Sadly they don't seem to care about the ordinary people. One once told me after I told him you're a public servant he said 'I don't work for you I work for the queen' so I asked him who pays his wages and what is it he does for the queen, groom her corgis'. He didn't like that and regressed very fast to his school bully days

[@stewartbliss6112]

The UK is 'falling apart', everything is deteriorating. We do have traffic police, but I don't know whether they check for stolen vehicles. They do check whether or not owners have paid their car tax The only advantage we have over the the US, is that we and the police don't carry firearms. However knife crime is rife. Stewart

[@Reaver-cbr1000rr-fireblade]

The fact it took a couple of weeks for the scammed card holder to notice is suspicious in itself. In this day and age, you get text notifications, etc. I'd be suspicious of the scammed card holder, not in on it himself.

[@robthompson819]

Was there any CCTV where the car was delivered, was the delivery driver also scammed with the payment for the car collection service if not who paid for the car courier to collect ???

[@iaing9028]

Part of the scam is the dealer didn’t know exactly where the car was going to as the customer provided the courier pick up.

[@71MWhite]

@@iaing9028yes but robs question is could Mike / the police not trace who paid the courier? Or was it a cash payment? Also was their delivery truck equipped with dash cam etc?

[@71MWhite]

And of course as was explained in this video, the thief simply stood outside the delivery address ( presumably the card holders address) rather than allow the driver to walk up to the door and knock…

[@iaing9028]

@@71MWhite , I don’t think they actually knew who the courier was, he arrived as expected with a plain vehicle, was he asked for ID, I doubt it.

[@71MWhite]

@@iaing9028 yes, I think Mike feels a bit daft now for being so trusting. Never again I guess, but that just ruins it for the honest buyers out there.

[@jonboy1000]

@mike you should have used pay by link instead of taking the card details over the phone. Pay by link would ensure the transaction carries liability shift.

[@1maico1]

Do they mean debit card? There are more checks on large credit card transfers. The dealer should be taking BACs only.

[@davidnorton5887]

Always BACs only, as there can also be chargebacks even on legit cards if the customer kicks off.

[@FFS704]

The Police have never been so well staffed in their entire history. All working from home, scanning social media for hurty tweets no doubt

[@neilstanley1651]

How do they know the guy whose details were used isn't in on the scam?

[@DiamondCake2]

I bought a bicycle online for £800 a few weeks ago, Lloyds Bank declined the transaction then called me to confirm it was me before allowing me to try again. Seems suspicious that 5K was just accepted without verifying with account owner.

[@malcolmkempster7858]

Makes you wonder if Barclays bank has dodgy employees ?

[@pggp273]

​@@malcolmkempster7858you don't have to wonder. They have. Criminal gangs place people in positions where they can get an advantage over security. In the name of security we have all become less secure

[@OggyGTA]

The name has been used in these scams so many times, it beggars belief!

[@donny121able]

Had a similar situation where a customer paid, collected the car on a trailer and then claimed they didn't receive the car. My bank account was frozen. Took me a few days to prove he had collected it and my bank account was reactivated. No loss of money. I'm with Santander and a few times they have had my back. I would never accept payment by PayPal or by credit card. Debit card only. From you're experience I find it hard to believe the bank owner doesn't know about the transaction due to needing security details and the actual card. Credit card companies have the right to snatch money back but as far as I am aware Debit cards cannot snatch back.

[@StephenWowk]

Simple solution don't take card payments just bank transfer if the customer refuses let him go elsewhere its just not worth the risk

[@daryl9799]

Yep anyone can do charge backs the credit card company doesn't even investigate they favor the customer 95% of the time even if there scammers had it happen to my business.

[@pggp273]

I don't even trust bank transfers. My bank told me that it can show up on your account but may not be cleared for up to 12/24 hours. This is exceptional but can happen

[@agde0968]

I’m so sorry to hear about this Mike, we the customer have to take our responsibility seriously too, and not think we can rely on cashback. I wish you well in trying to get your money back

[@stephenbuck1280]

Such payments are made through the Visa Scheme. Mike has registered as a merchant and has agreed to the terms of the scheme. Barclays are also bound by the Visa Scheme and they have to return the funds. I hope Mike has reported the theft of the car to the police as it is stolen property. He should publicise the VRM to help locate the car and prevent an innocent person buying it.

[@joparish1037]

It’ll be on false plates now, copied from another one of same colour/ year etc. Unless it gets stopped and the VIN checked against the reg no it won’t be found. It’s worth mentioning that the people who buy these cars from dubious sources are largely to blame for these crimes. Without a market for them the thieves would have no business. Too many people are prepared to buy a cheap car without checking the VIN etc and are buying stolen vehicles. There is plenty of information out there on what to look for and check when buying a used car but many don’t bother, either through naivety or deliberately because they don’t care.

[@stephenbuck1280]

@@joparish1037 yeah I agree with what you have said. If I was selling a car I would leave an air tag in it just in case. I only ever buy and sell cars through reputable garages as otherwise you either end up with a stolen car or counterfeit cash. Do not accept bank transfers as they can be fraudulent as well.

[@rogerlongfellow54]

The car is not stolen it was invoiced and payed for and freeley given, its now a civil matter of fraud

[@nickfurness4260]

Why didnt you do a video chat so you could check their face against their ID ?? Not accepting their own pickup is a good idea to ensure the car goes to the correct known address

[@sparkplug964]

The bank should be liable for this money and not a company doing all that they can to protect themself of fraud.

[@peterriggall8409]

Yeah for sure. I suspect Mikes money has gone back to the person who was scammed so what is the penalty to the bank????? There isn’t one apparently.

[@garywebb791]

If you have to take a card payment make sure you send a payment link by email, then it will become an online payment and the cardholder will have to enter the code sent to their phone from the bank.. if the payment is approved it’s down to the bank.

[@robertnagel337]

First rule of banking: Know your customer!

[@zen4men]

Exactly! Bolithos Bank was set up by my ancestors, and in 1905, my great-grandfather became a director of Barclays. Once foreigners and foreign money took over, all ethics left. /

[@TheBlackSimp-x2g]

Who are these 'foreigners' you speak of?​@@zen4men

[@englishman831]

Sorry to hear this Mike, you’re a decent, honest bloke, I’ve always liked you. I doubt whether this scammer will be caught; if the so called ‘Police’ aren’t interested in this crime the scammers will never be caught, they are laughing all the way to the bank at the expense of good, honest people like yourself. Criminals, it seems, have licence to do what they like, knowing they will get away with their crimes. What are the Police for? Why are we paying them? To catch criminals? I think not. Hope you get your money back. Have you tried contacting the DVLA to see who the car is registered to? All the best Mike.

[@criteriacarsTV]

I thought it was common knowledge not to take a large payment by card over the phone. Seems rather naive to me.

[@carldefoe4673]

define 'large'.

[@criteriacarsTV]

@@carldefoe4673 I'd say £10k was rather large but its relevant to the purchase, for me i don't take any more than £500 over the phone. If they insist on card then anymore than that must be chip and pin.

[@MatthewPerry-t4p]

Surely the courier company was negligent in not ensuring they have the details of who signed for the car?

[@zAngus]

Sorry Mike, but it was you who was scammed. Do what crypto companies do. Ask for video of remote purchaser holding up their license and credit card next to their face and that will avoid 90% of scammers.

[@hardsjeremy3973]

I bought a PC online and had to hold driving licence with my face in view as well. Then had to move around following their instructions. Eventaull seemed to pass the check, only to get an email telling me my driving licence had expired. Inconvenient as it held everything up, but better than been stopped by the police and not having a valid licence. Payment fraud is rife and some inconvenience as a customer is the price we have to pay.

[@listen2meok-t6f]

Here's another scenario. You use your credit card to make purchases. Many of them small. Like

[@ScottP4466-rf3ki]

He wasn't scammed, he just doesn't understand banking and cards. Customer not present = non secure payment- read any bank contact. Why name real card holder who Has been scammed. MB's loss. Not banks! - x2 payments- really!

[@NelsonKNelson]

EXACTLY. Because ALL RELEVANT CHECKS were NOT carried out. That's a baldfaced LIE by Brewer. He did not deliver the goods to the address that has a CVV2 MATCH to the BILLING ADDRESS of the cardholder. By fighting the chargeback BREWER BECOMES THE SCAMMER by abetting the theft of money from the ACTUAL VICTIM - the cardholder, a guy who did nothing wrong. BREWER SCREWED UP when he allowed pickup instead of forcing the buyer to purchase delivery service and then shipping the car to ONLY the cardholder's billing address - something Brewer KNEW FOR CERTAIN when he got the approval code and full CVV2 match in processing the card transaction. I'm sure there was a full CVV2 match on address (to the driver's license addy) because a smart scammer would provide the correct card billing address to get that match, and even if he faked the DL card, he'd still use that addy since he likely couldn't change the card billing addy easily. So ALL that Brewer had to do was SEND THE CAR TO THAT ADDRESS and Brewer's merchant bank would have indemnified him FULLY. This is simple Credit Card Merchant 101. BREWER FLUNKED IT. Any dealer who doesn't understand it doesn't deserve to be in business, and certainly doesn't have the right to go ripping off identity theft victims by fighting legit chargebacks. DO YOUR DAMN DUE DILIGENCE and QUIT WHINING. Here in the US you can't buy a car on a credit card unless you're standing there. UK is SMALL geographically and I frankly don't buy that there is ANY buyer who can't show up in person. Maybe a sale to the Continent _could possibly_ justify accepting a cc on a low val trans but simply by shipping to the CCV2-matched addy solves the chargeback problem if it results from identity fraud. Others have suggested some other, novel methods of DUE DILIGENCE - like requiring a video of the purchaser holding up the ID next to his face. But ANY precaution can be defeated, THUS, merchants have the responsibility of dotting every "i" and crossing every "t" in transactions and then they'll actually win the disputes - which eventually go to arbitration per cardholder and merchant agreement after the 3rd round of dispute-counterclaim, and arbitrators will indeed rule in favor of a merchant who shipped to cardholder's address, even in cases of claimed identity theft. Because the cardholder GOT the merch, and onus is then on them to notify seller (and card bank) if they didn't order it. This isn't rocket surgery, but then BREWER has never been the brightest bulb on the Yugo.

[@gloomyvale3671]

He was scammed, the bank customer had his details stolen, more then likely from the bank website which is a joke, any large sums of money that go through should automatically alert the bank who then alerts the customer that large sums sums of money are being taken, the fact Barclays did not send any notifications to the customer tells us all what we need to know, Barclays employs very lax security for a bank.

[@truckstop5525]

Most card machine providers have a facility where you can send a link to the customer. The link opens a secure window at the customer's end that requires not only the customer to enter the card number/expiry date etc., but ALSO THE PIN associated with the card. By providing the pin, you are guaranteed to receive the net funds (minus the provider's fee...my provider takes 1.69%) and no chargeback can occur

[@jamestphotography4471]

Keep the car until funds are verified and cleared

[@kethughes8266]

It was cleared the money was paid claimed back two weeks later.

[@Itsnotmeitsmybrother]

You can also do a credibility check on any card if it’s been reported stolen !! This indicates barcleys are at fault! But on the delivery PayPal insist it’s delivered to the charged address !!

[@johnd942]

What a shock! I am so sorry for Mike (and all victims of course), but he is so helpful and entertaining on his TV show. So hard to imagine him getting caught out. I guess we all do let our guard down a bit when we are overly trusting. So sorry, Mike. Thanks for all you've done on the show, Wheeler Dealers.

[@MrBootIt]

Very sorry to hear about the scam Mike The car has been stolen albeit by fraud

[@Ozcrazy49]

So sorry for any car dealer's loss. Karma?

[@domenicoforte1799]

I had a close call once and was worried for a little while but luckily the transaction went smoothly, on big purchases the bank warned me never to take payments without the person being present as they could very easily say it wasn’t them that made the purchase and they could quite easily get their money back. Ever since I’ve never take payment for a car over the phone except for a deposit the rest must be paid in person or a bank transfer, I’ve even delivered the vehicle and waited for the final payment to be transferred before I released it. Don’t trust anyone unless it’s your mum.

[@paulharrison1027]

Hi Mike hope you get your money back I got shammed on PayPal about 3 years ago similar to what happened to you, managed to get my money back but took months, Good luck hope it all gets solved Mike. Regards Paul

[@trevormartin5321]

Mike, I run a small HiFi business and I was scammed in exactly the same way a few years ago, in my instance over £30k and your experience is exactly the same as mine, again with Barclays. I even had Barclays clear a debit card payment after a remote sale and within a day they took the money back. Just like you, I will now never take credit cards over the phone. It hurt badly but thankfully I was able to stomach the loss, not nice at all. Some of the bits appeared on eBay but as it was in another country, I had no recourse.

[@pharcyde110573]

I remember the days when chip-and-pin was introduced and the banks claimed it would eliminate fraud......😂😂

[@TeddyBear-ii4yc]

That was a thing to put the 'loss' onto the card holder.

[@pico4hayley]

WHEN I EVER SELL A CAR OVER £2000 I PUT A APPLE AIR TAG IN THE CAR FOR £28 THEN TELL TO CUSTOMER TO BRING THE CAR BACK IN 14 -28 DAYS FOR A FREE SERVICE THIS GIVES ME TIME TO MAKE SURE FINANCE GO THREW OK AND TIME REMOVE THE AIR TAG

[@Jimages_uk]

It is a sorry state of affairs when the police don't even investigate these crimes. It almost invites criminals to do more of this sort of crime, after all, there is no comeback!

[@john1703]

Without the active help of the banks, the police can do very little. Get a crime number, then work on the bank. That works.

[@TheKnobCalledTone.]

The Rozzers are too busy arresting people for "misgendering" sex pests on the Internet to actually track down any real crims these days

[@fly9wheel]

Come to the UK you can't go wrong.

[@haydnjones4816]

The police are there as an enforcement arm for the elite, to keep the system running; not to sort out squabbles between the great unwashed.

[@neil45845]

You have to be so careful these days, criminals getting very clever....Sorry to hear this happened to you, wish you guys all the best!

[@flapper111uk]

You know that registration is showing insured on the database ? Surely theres a paper trail. Logbook etc

[@SalvageMasterEssex]

He said police not interested in investigating this crime. Probably more concerned with deploying all their officers to mosque protection duties as directed by Starmer.

[@adams7405]

​@SalvageMasterEssex And as Mike said nicking you for doing 33 in a 30 zone NOWWHERE near any people.

[@jessicabakerseuk]

Mike, surely you as the ultimate car dealer who gave every respectable car dealer a bad reputation. You are most famous of saying we made a profit when you made a huge loss on almost every car you ever showed on wheeler-dealer. There is no way, you even got close to a profit on almost most shows in wheeler dealer. Long may your ego live on........ Every decent mechanic and people who carried you. Hope they are not tarnished by your ego. Best wishes to all who worked with you. May be one day you will join the real world of your ego, sadly probably not.

[@OldCarsNewVan]

Last time I bought a modern vehicle we were allowed to pay a small deposit on card, but then the main amount had to be Bank Transfer straight to the dealers account. Would seem a safer way for the dealer to operate and no skin off my nose because I'm not a criminal🤣🤣🤣

[@johannessugito1686]

So, simply said, your car was bought with stolen money. And the bank reclaimed the money.

[@Barbarapape]

This will do Barclays no favours, now anyone banking with them will find that retailers will start to refuse payments with Barclaycards for expensive items such as cars. A lot of small retailers and car dealer run on wafer thin margins and can't afford to write of thousands of pounds. I hope that Barclays play fairwith Mike and release the funds.

[@Itsnotmeitsmybrother]

You can check out drivers licences with DVLA !! As vehicle renters do !!

[@jameselliottlinnell7869]

Well what goes around comes around, every wheeler dealer I have watched you never pay what people ask you con them for a lower price and then ask too much for the car when you sell. So what do you expect your a millionaire from the tv and look at your self moaning because you got some of your own medicine back serves you right.

[@SalvageMasterEssex]

That's a bit unfair. I'm no fan of Mike Brewer but he or anyone else doesn't deserve to be scammed like that.

[@celtpro]

It is a real shame that Barclay's are not like the Halifax as when they suspect a fraud the transaction is cancelled, this has happened with me twice. Once with 2 payments being requested at the same time and another when with drawing from a branch. There is an alert people can do within their own personal account or business account settings, that let you verify a transaction to make sure that it is not fraud.

[@debeeriz]

my heart really goes out to the car dealers, what is the world coming to when scammers are not safe from other scammers

[@GetMoGaming]

Such a cool guy. Great talker. The thing with scammers is they make everybody's lives more difficult. More checks, less trust, higher prices, less convenience and more worries. I think Barclays are pretty good with customers, btw, but not with businesses, apparently. I suppose the piper must be paid, though, and who must suffer the loss? Who must take the burden of risk in a transaction? Think of it as an expensive lesson, Mike (or an advertising budget for @OneAutomotiveUK ;)). Maybe do social media checks, like some do already. Maybe use AI/ML to predict risk. Because they're here, and getting smarter, but there are people out there fighting scammers, and it's SO FUNNY seeing them get their comeuppance.

[@icekitty400]

Never forget Mike Brewer talking bad about Edd China. I lost all my respect for Mike after watching that video making out that Edd did bad things and deciding that he was a TV star. Just type Mike Brewer talking bad about Edd China on youtube to watch that video. I don't agree with the way some people hated Mike after this but personally I have no respect for him anymore.

[@nuttylivett2713]

Did you not scam edd ?

[@Ozcrazy49]

Karma?

[@huwjones5879]

I had my XR3i stolen from my work carpark in 1997. I was given a crime number by the Police. Fast forward to 2002 and I get a call from the Police to say they had found my XR3i on a sink estate in Wakefield. Copper said "it's been used as a pool car for crime and it's in a bit of a state, when can you come and collect it?" I told them to keep it.

[@andypalin3287]

If someone of Mike's experience can get scammed ....😵

[@mikehumphs1124]

you didnt watch the video did you!

[@andypalin3287]

@@mikehumphs1124 i wondered when pedantic pete would show! 😂

[@SiAnon]

He's just a dodgy back alley car dealer. Thick as mince. If he had the experience he wouldn't have fallen for it. All he saw as usual was £££££££.

[@derekpalmer7598]

it might be worth asking the other motor vehicle companies who the delivery driver (courier ) was. it the same company or different one every time . if they where using the same address on multitude of transactions then , there must have been a lot of deliveries of vehicle's to that address . there must be video evidence from the house owners recording the delivery .