Caribe Royale's Route to a Four Diamond Experience | with Amaury Piedra

The Modern Hotelier - Episode 68: Caribe Royale's Route to a Four Diamond Experience | with Amaury Piedra
Amaury Piedra assumed the role of managing director in August 2020, where he leads Central Florida’s largest all-suite convention hotel located in the heart of the nation’s number one convention and tourist destination. Piedra is a bilingual veteran of the hospitality industry with 25 years of sales and operations experience leading Four Diamond lifestyle hotels, convention hotels, and multi-unit complexes in the U.S. and Caribbean, including properties for Wyndham Hotels and Resorts and Starwood Hotels and Resorts. During his career, he has actively participated in major renovations and worked in conjunction with ownership groups and management companies to reposition properties, grow revenues and profitability, while assisting in maximizing the value of the assets.
In today's episode, David Millili and Steve Carran sit down with Amaury Piedra, the managing director of Caribe Royale in Orlando. Amaury shares his fascinating career journey, from starting as a valet to leading the $140 million transformation of Caribe Royale into a 4-diamond property. He provides insights into culture-building, instilling a hospitality mindset in staff, adapting to changing guest needs through technology and experiences, and the bold vision that drove Caribe Royale's remarkable reinvention. With over 25 years of experience at hotels like Wyndham and Starwood, Amaury offers a wealth of wisdom for hoteliers looking to elevate their properties and lean into the future of hospitality.
In this episode, you'll learn about:
* The Transformative Initiatives at Caribe Royale.
* What is the importance and impact of the property app in improving guest experiences?
* What are the strategic leadership and operational approaches?
************ CONTENT OF THIS VIDEO ************
⏱ TIMESTAMPS ⏱
00:00 Intro
05:16 Multicultural Miami Upbringing
09:12 Persuading NFL for Super Bowl HQ Relocation
12:14 Hotel Career Provides Valuable Experience
14:58 Success Through Right Team and Vision
19:25 Hotel Targets Higher-End Clientele
22:36 Super Bowl Halftime Show Simulation
26:08 Early Hiring and Investing in People
29:02 Investing in IT Infrastructure for Success
31:20 Creating a Familial Company Culture
33:09 Recognizing and Supporting Associates
38:51 Company Shifts to Data-Driven Commercial Strategy
42:43 Transforming Team for Better Results
45:20 Promoting Inclusivity and Effective Communication
46:41 Caribe Hotel Orlando
************ LINKS & RESOURCES ************
Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media: makemore.media/
Links:
Amaury on LinkedIn: / amaury-piedra-68547678
Caribe Royale Orlando: www.cariberoyale.com/
For full show notes head to: themodernhotelier.com/episode/68
Join the conversation on LinkedIn: / the-modern-hotelier
Connect with Steve and David:
Steve: / %f0%9f%8e%99%ef%b8%8fs...
David: / david-millili

[@davidmillili2567]

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