CELPIP Exam Writing Practice | Easy?

Do you want some CELPIP Exam writing practice? Watch this lesson!
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• Relax & Repeat
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• English Writing

[@niyatidham3422]

Hi Ur lessons are very beneficial. I scored 10 in writing section in my exam last week.Thank alot

[@maryannong9577]

Dear Sir or Madam, My name is Mary Ann Ong, And I am writing you this email for the reason that last October 23 I was visited in your restaurant and had a tremendous experienced. I bought 2 hamburgers and while eating it I smell something bad. As I look and check it I saw a dead rat in it. It was so disgusting and I am about to blow my stomach as I swallowed some of it. I hurriedly go and look for your staff as you were not there at the moment to talk to. But unfortunately, the crew that talk to me was very arrogant and accusing me that I was the one who put the mouse in it. I really feel sorry about this situation that instead of doing some actions about this they just left me like that without any words at all. Actually this is not the first time that I visited your place to have hamburgers. And I know that your restaurant has a very good reputation and I don’t want to ruin it for complaining somewhere. The food was disgusting and that I could get sick or poisoned me. And your staff had a very bad attitude and was so arrogant. But then, I am still considering that you will do something about this. I want a full refund on my purchased and I also want a discount in my next visit. I am looking forward for your immediate response. Sincerely, Mary Ann Ong

[@Sheer-opulence9]

I believe an update may be necessary for this video. I used your videos to assist me with my exam and it was very helpful. I was able to score an 8, but for my profession I require a 9. English was never my strongest subject in school, but as a native, I am frustrated by the levels.

[@ibrahimmalek267]

Hey Mark, Thank you for everything bro I got L7 W7 R9 S7, honestly, I don't know how this happens :D I thought my reading is bad but I got 9, Anyway, it was a really nice journey around your materials I will give another try after the new year still looking for 9.9.10.10 regards from the other side of the planet. Ibrahim

[@MadEnglishTV]

Wow, great job! 😃😃That's awesome!

[@OutbackTamil]

Hello, What have you been after 5 years? Are you a successful Canadian citizen?

[@phuchuuduong7729]

Thank you . I have learn a lot from your lessons .

[@majidqureshi8540]

Wow a great teacher with a amazing technic of teaching. you're just awesome thank you so much for your efforts you're doing for us. I appreciate it. and so happy now I can write email.

[@mariamkinen8036]

Nothing that I wouldn't know. Hoping for further connections in this matter. Thanking in advance. When in need the adrenaline often kicks in to help us find the right expressions. 👍🏻

[@SMahagama]

Hi, Mark, I joined to your channel few weeks ago. I have been watching your videos for two weeks. I'm going face the CELPIP test soon. You are doing a great work. You explain simply in a way that we can understand and learn very important tricks to get high score for each section. Thank you very much and wish you happiness.

[@MadEnglishTV]

Hi Suneetha! Thanks for joining my channel! 😃Thanks for the wishes! Good luck on the test! 😃

[@lingpabriaga4715]

Hello... thank you very much because it help me to pass my celpip exam. I watched your videos for more than a month and its help me a lot. Thank you and God bless!

[@backendcode]

Just bought your writing practice book! Booked my test for September 15! Thank you

[@MadEnglishTV]

Thank you so much! 😃😃

[@Amir_7092]

How was the book? May I ask what was your score on the writing part, and what could it be without reading that book? I wonder if it helps or not. I want to take an exam in near future.

[@armania7230]

Thank you so much Mark for gathering Celpip material together it is very easy to study, thannnnnk you, You are Amazing

[@MadEnglishTV]

You're very welcome! 😃

[@mx.mexico]

Mark, your videos are terrific, really helpful and explanatory. Writing in English is one of my strengths :) Do you know if I will get negative marks if I go over 200 words (the limit for this test)?

[@MadEnglishTV]

Thanks so much! 😃 I don't think you'll lose marks, but I'm not sure. It's probably better to have 150 words of good writing than 300 words of average writing. Haha

[@leiladaryasafar1733]

You are one of the best teacher with great technique to teach

[@MadEnglishTV]

Thanks so much! 😎

[@amandeepkalsi9873]

Could you make a video on types of email which would come in this exam? Thank you for all the other videos. They have been a great help :)

[@MadEnglishTV]

Have you used my CELPIP Writing book?

[@Golden-cluster]

please give more example your videos are great

[@Farmer-The-Producer]

Hey mark… Kindly start your every class with a sound u used usually that is…. Oooooooo. Its really a energetic sound to start a study class. Love this bro.. Infact great job mark

[@rahulnarya]

Hi Mike, This is in regards to our most recent visit at your restaurant, unfortunately you were not there at that moment of time so I thought it would be best to write you and give you the feedback. I was at the restaurant with my friends who are visiting my school for their international culture program. Some of my friends were asian, middle east and some of them were from USA. As soon as I reached with my friends, I was given “that” look from the workers who were currently working at shift. I told them that we were group of 7 people and would like to have place where everyone is comfortable. Rather than giving us a comfortable sitting arrangement or a round table, they gave us the corner seats by arranging two tables together which was discomfortable. I saw another group coming after us were given a round which looked to be more comfortable than ours, which was very “alarming” for me. After being seated,I suggested my friends the famous curry of your restaurant and they were happy to order as per my suggestion. As we received our food, the food wasn’t warm and also a little bit distasteful. Immediately, I reached out to our waitress and explain her the problem with our food. Rather than listening to our problem, she was quite rude and told us this is what they have got for us, either I can eat or pay check and leave the restaurant “AS SOON AS POSSIBLE”. After hearing this, I thought she might be having a bad day so I tried to calm her down but she wasn’t listening to any of us and was just being irrational at that moment of time. Without wasting our time, we paid the check and left. I had never this problem before, me and my family have visited this restaurant so many times. I don’t understand what was wrong at that night but definitely I would like to give you some solution on this. I believe you should train the workers on how to be professional, I respect everyone has their ideology but in a working environment its best to be professional. Also, you can try to make them understand that they are not representing as waiters but they are also citizens of this country who should be welcoming and friendly to everyone who visits them. I believe training them on aspects of being professional, humble and polite would definitely help them. At last, I am also attaching the cheque for that night which will give you the details like who was our designated waitress, our date and time of visit. If you need my any help in sorting out this matter, I would be very happy to do that. Looking forward to have a more positive experience next time. Best Regards, Rahul

[@MadEnglishTV]

Great job! 😃😃

[@kristantosukmadja4362]

Thanks for the video Mark, this is very helpful. However, I noticed you typed "January 25" not "January 25th" and "p.m" instead of "p.m.". Are all of the typing style acceptable?

[@MadEnglishTV]

You're welcome! Thanks for pointing out my mistakes! 😅 Honestly, I don't know how they mark the exam, but if they deduct points for those things, then most native English speakers would fail the test. Haha

[@VivekSharma-rz2dm]

Ur explanations are very interesting

[@mohdsajeedkhan2817]

Hi sir Thankyou for the all celpip videos But one thing is When ever your Showing on board on that time starting words are not be displayed thats the we are not getting sentence properly so please show full board whatever written on board I am extremely sorry For any rong comit Thank you

[@MadEnglishTV]

You're welcome! 😃 Really? I can see all the words. Which device are you watching the videos on?

[@armania7230]

Hi Mark very helping, I like your teaching really, is it always task one email and task two express opinion about something

[@MadEnglishTV]

Hi Armani, yes, I think so.

[@iseeyou448]

Thank you for the information , I absolutely love you for it 😍😇

[@mycarefreeside4975]

Dear Sir, I am writing this letter to express my dissatisfaction with an unsatisfactory incident happened at your famous restaurant. It was late in the evening on Saturday, when I thought of grabbing a hamburger for dine in. Though the service was quick, but I found a dead mouse inside the burger and was extremely disappointed. Being a regular customer, I was disgusted and straight away complained to the cashier. Firstly, the cashier asked me to wait for 10 mins as he was busy serving other customers. After that while discussing about the problem, he never bothered to listen and instead accused me of putting a dead mouse inside the burger so that I could get a free food. It was disheartening to be blamed by a cashier and not only he denied refund, but also refused to repeat my order. You are one of the most trusted restaurants in our area for 20 years and usually your service is impeccable. Before posting my concern on social media, I thought of reaching out to you, and I highly suggest you give me the refund and train your staff to treat the customers fairly. Moreover, being a loyal customer, I would be expecting some kind of a gift card for my future visits. I hope you consider this situation as your utmost priority and respond to me immediately. Regards, name

[@sasaladesilva1]

Love your teaching ❤

[@daisysagar18]

Hi you are doing a good job. Do you offer online classes like marking recorded speaking samples and written samples .

[@MadEnglishTV]

Hi, thanks so much! 😃😃Actually I used to teach classes over Skype, but I got too busy! Now I need a vacation to a warm country. 😅

[@malliswarinarra2824]

I have a small doubt can you help me with this? In the celpip writing task can we have the facility of viewing the right spelling by clicking right click on the mouse anything as such. It will help in underlying the mispelled words but will it be having the options of spellings, so that we can choose the right one?

[@helenahaidari2865]

I wish it was, but it's not like this

[@ItzBlazingTwit]

awww!!! thanks for this again. :)

[@MadEnglishTV]

You're welcome! 😃

[@melimarimeli8694]

You are perfect I wish you were California to teach us 😊

[@MadEnglishTV]

I wish I was in California to teach you too! Can I live at your house? 🤗

[@melimarimeli8694]

Mad English TV 😁😁

[@adamibra3515]

U are really my favorite teacher

[@MadEnglishTV]

😃😃

[@karanbabitabhatla3538]

Hello Mark, Thank you very much for making videos on CELPIP and also taking the time to review your viewer's responses. I would highly appreciate if you could kindly review my response to the HW you discussed below. Thanks and Regards, Karan ================================================================= Dear Restaurant Manager, My friends and I visited your restaurant on April 2, at 8 PM. We were very excited to dine at your restaurant, as your restaurant has earned a good reputation in the neighborhood. Sadly, I will not be able to say the same. For one thing, there were many issues related to the food. The hamburger I ordered had a weird smell on the first bite. Upon lifting the bread, I was shocked to find a dead mouse between the cheese slice and patty. The fries were soggy and too salty. I immediately called for our server, who then directed me to speak to the cashier, Smith. My experience with the cashier was more saddening than the above incident. Mr. Smith was extremely rude to blame me for putting the mouse in my sandwich. I found this behavior highly unacceptable and unprofessional. When I asked to speak to the manager, I was informed that you were on your weekly off. To apologize to me, I would appreciate that you give me a 100% refund on my bill and kindly encourage your staff to act responsibly and professionally. I look forward to hearing from you. Sincerely, Karan

[@MadEnglishTV]

Wow! You're gonna get a perfect score on the writing! 😃😃😃

[@MadEnglishTV]

Wow, great work! 😃

[@MadEnglishTV]

You're so close! Just take the test again. I think you'll pass!

[@joeycabeza5418]

isn't your score enough ?

[@paulnvhitroza107]

Hi, I just want to know if complaint letter are always use in celpip writing test?

[@MadEnglishTV]

Hi 😃No, the email could be on any topic.

[@USA_365]

Great tips! Thank you very much, Mark! Could you make a video to teach us how to write a good resume so we could find better jobs, please! That would be awesome! I can't wait to see it. Thank you again and God bless you.

[@gelareh9688]

Hi Mark, thanks for the video! should our letter for task 1 be in a formal format?

[@MadEnglishTV]

It depends. If you're writing to family or friends, it should be casual. If it's for work or something else, then formal.

[@MadEnglishTV]

But the format should basically be formal. Don't write like this... hi mary, i want to visit you this weekend. when should we meet?

[@gelareh9688]

Thank you

[@ZAHIDCHATTHAVLOGS]

Broe ur videos was awesome.i have just passed my test yesterday for citizen just bcoz of u,gud work

[@kajaldudeja5084]

Hey Mark, Wanna ask one thing.. In formal and informal emails, do we have to write 'Regards' only? Or we can write yours faithfully/sincerely too. ? Is there any difference b/w ielts letter writing and celpip email writing?

[@MadEnglishTV]

Hi! 😃There is no difference between IELTS and CELPIP writing. Sincerely and Yours faithfully are very formal. Personally, I never use them, but you can use them in formal letters.

[@manosarose6601]

Wonderful teacher

[@jaszkaur15]

Hey I will be taking test next week! I just want to know that do we have to write date or address n subject Or we just have to start directly from “dear sir” ??

[@mansumeetsingh1362]

Sir will it be better to start the 2 nd and 3rd paragraph points as Firstly and Secondly? Thanks for the response!

[@mamdohnori9532]

Hi Mark, I am going to retake my CELPIP exam on March, and I need your advise about how to get high scores. My previous test scores were 7 in all topics except the speaking I got 6 :( Therefore, I need your usual valuable advise. Moreover, how I can answer the reading part properly especially reading the article part. Thanks in advance.

[@MadEnglishTV]

Hi! 😃 I'll make some reading lessons soon. What score do you want to get? 7 is not too bad.

[@mamdohnori9532]

I need 7 for my immigration profile.

[@MadEnglishTV]

So you only need to improve your speaking a bit!

[@armania7230]

Dear Sir/ Madam, I am writing this email to express my dissatisfaction with a bad experience that happened at your restaurant. Yesterday, I went to "Salou" with my friend for lunch. After a half hour of waiting, we were seated. We ordered your new hamburgers with french fries. It took a long time to get our order. I opened my sandwich to add some ketchup, then I saw a small dead mouse between the burger and the bread, that let me through up, then I called the waiter to explain what is this and how this happens. When I complained about the dead mouse in the burger, the waiter refuse to accept that they did a huge mistake, not only this but also accused me of putting it myself, what a big shame for the restaurant. I am sorry to say I will not return to your restaurant again and I will not give it another try. I want a full refund of the amount I paid that day. Hope you understand. Looking forward to your response. Regards, Amani

[@MadEnglishTV]

Great job! 😃

[@hizelabrenica870]

thank you

[@MadEnglishTV]

You're welcome! 😃

[@sudhirshukla8279]

Brilliant

[@imti041413]

Dear X, I have visited your restaurant last Friday with my family and unfortunately did not have a great experience which forced me to write this email. While ordering the food, we made it clear to the waiter regarding the allergic condition of my father and asked about the contents of different foods. We realized that the waiter was not sure about the contents and had to get this information from the kitchen, which left us waiting for 10/15 minutes more. Once we were done with our starters, we again had to wait before being served with the main dishes and to our surprise we found those extremely cold. Moreover the condition of your washroom was also unhygienic during that time. I understand that Friday nights can be crazy sometimes and would like to suggest you to have more waiters available which would reduce the serving time. Also I believe you should start educating your waiters more about the food you serve which would definitely reduce the risk for allergic people. You could also assign one of the waiters to keep an eye on the washroom (rotate this duty if you must) to keep it hygienic all the time! I hope you would take these suggestions into consideration to ensure better experience for the customer. Regards Y

[@imti041413]

I need to improve my writing and speaking. My score was 12-12-8-7 (R-L-W-S). I am going to follow you tutorials and check the materials available on your website! cheers....

[@imti041413]

Also I think, my sample is for the one you are explaining, not the HW! But would love to get your feedback anyway...

[@MadEnglishTV]

Great job! 😃😃

[@MadEnglishTV]

I think you'll get a great score for this answer! 😃😃 Your first sentence should be in the simple past tense. (I visited your restaurant...)

[@imti041413]

@@MadEnglishTV Thank you I will start practicing more and look at different contents of yours, both here and your website.

[@akbarsha82]

Dear Mark, I want to purchase your CELPIP books. I tried in your website, but I am not able see option purchase as soft copy. Please update how to purchase your speaking and writing book as soft copy.

[@MadEnglishTV]

My books are just PDF files that you download directly from the website. If you have problems, just send me an email! [e-mail]

[@ibrahimmalek267]

Dear Sir or Madam, I am writing to you to express a concern regarding a situation happened in the restaurant. Well, yesterday as usual weekend days I and my children went to the restaurant after watching a movie at the cinema next door, we ordered our favorite burgers and fries and we started eating, suddenly Mea my young daughter said papa there is something in my sandwich. I opened the sandwich myself and we found a mouse inside !!! Sadly, I could not find the restaurant manager. in the end, I reached the cashier guy I showed him everything but he didn't believe me and he started abusing us that I put that mouse myself in the sandwich. as evidence, I've taken some photos for the sandwich showing that died mouse was cooked and a part of the burger slice. I would like to receive compensation for that incident and the harm of my young daughter feelings, otherwise, I am willing to file a legal case against your restaurant and I will post the photos on all the social media channels. kindly find the attached photos for more information. I am looking to hear from you. regards, Mark

[@MadEnglishTV]

Great job! 😃😃

[@ibrahimmalek267]

Hello, I thought its a bit like blackmailing :D

[@pritikajai]

Dear Sir, I am writing this email to show the dissatisfaction I had when I visited your restaurant ‘Little Ham Burg’ with my family. It grieves me to tell you that it was the worst experience I ever had. We had ordered two hamburgers, two fries and a bottle of water. After taking a bite of the hamburger I found a dead mouse in it. I felt like puking but controlled myself. We called the restaurant staff and complained regarding the distress. They asked me to talk to the cashier, as he was in charge in the absence of store manager. When I told him about the mouse in the food he started yelling at me and started behaving frantically. He said I am the one who put the mouse in the hamburger, which was served to me. I want you to take an immediate action regarding this matter. Otherwise, I apologize profusely to say that I will complain about it in the food and safety department. Regards, Tom Mark its really helpful to watch your videos. please give your comment as it's my first attempt.

[@MadEnglishTV]

Wow, great answer! 😃I think you'll get a high score!

[@pritikajai]

Thanks for your appreciation. Please suggest more scenario to practice.

[@ChefSaharRecipe]

was great!

[@nahidroohi5467]

Do we have only formal emails in the tests?

[@MadEnglishTV]

No. Both

[@shienitasuwirjo5911]

Dear Sir/Madam, I am writing you to express my dissatisfaction about my previous visit to your restaurant. I came to CELPIP Hamburger on Wednesday, Aug 5 at 3 PM with my daughters. I ordered 2 special cheeseburgers with fries and soda. However, when my order came to our table, it was a super shock moment for me and my daughters. She found a dead mouse in it! How could a famous restaurant like yours had a dead mouse in the food? Then, I made a complaint to your cashier named A, but she refused to help me because the dead mouse was not in there when she brought the food from the kitchen. On top of that, she was blaming me that I was the one who put it in my own food. This whole experience was really terrible, especially for my daughter because it has impacted her psychology. I was trying to find the restaurant manager but he/she was not there. I would like a full refund of my meal and a written statement regarding a dead mouse in my food immediately. I look forward to your response. Regards,

[@mariecuteragnarok8885]

Dear Sir or Madam, I am writing you to express my dissatisfaction over the bad experience I had at your restaurant. The diner is very popular in town so me and my friends went there last Friday to check why people kept coming back. Firstly, I was really excited to take my first bite of the hamburger however, it felt like I was chewing minute bones that I thought was part of the recipe. After some time, I smelled fresh blood so I thoroughly checked the patty and found a small rat in it. I felt ill knowing I have eaten the mouse's head so I immediately complained but, the situation was aggravated by the staff who put the blame on me saying that it was part of our scheme to destroy their reputation. I asked for a manager but no one was available so we left without a resolution. Unfortunately, I will not go back to the restaurant again and I will not recommend it to others. May this incident be a lesson for you to train your staff about good customer service and to improve the diner's sanitation. I am looking forward to your response. Regards, Angelica -Much love from the Philippines! ❤️Thanks for your lessons!

[@MadEnglishTV]

Wow, awesome writing! Your vocabulary is really advanced! 🤗🤗

[@mariecuteragnarok8885]

Hi mark! Is there a deduction if we go over 200 words? I want to ask if you're also checking essays? Thanks! I want to hear your feedback as I need to get CLB 9.

[@MadEnglishTV]

I don't think they will deduct any marks if you go slightly over the limit. But I can't remember exactly. I would say try to aim for 200.

[@mariecuteragnarok8885]

Alright! Thankyou :)

[@nikkoHT]

I had a question on an exam, it was like this: you work at a bookstore and your supervisor is giving you hard times, you now want to write an e-mail to the manager tell him your situation and want would you like him to do for you. I was unable to think of any hard time about a bookstore supervisor could give me. I got a really bad mark on that exam.....

[@MadEnglishTV]

Sorry that you got a bad mark! What did you write? Maybe you could say: Dear Manager, I recently started working at your bookstore, and I'm trying to learn as fast as I can. I just wanted to bring one thing to your attention. The supervisor is giving me a hard time when I make mistakes. For example, I put a book on the wrong shelf and he yelled at me. I felt so hurt. I think new employees need to be encouraged and supported while they learn everything about the job..."

[@nikkoHT]

I wrote that I couldn't do a English & French catalogue because I don't speak French at all, but the supervisor insists. But thank you so much for the suggestions, I just realized that I could just write about little things, it doesn't need to be so complicated.

[@seunvictoria2580]

Another suggestion that could be made is this: I remember meeting the other supervisor that works in the evenings, he appears patient and more accommodating with new employees. If possible, I would appreciate that you change my schedule to evenings so that I could work with him.

[@ShimmeringSilhouette]

Dear Sir or Madam, I am writing to express my dissatisfaction with the experience I had at your restaurant. Last week, I took my daughter to your restaurant for her birthday. We arrived there at 7:00 p.m. and we were so happy because we thought we would have a great time at your restaurant. We ordered hamburgers and orange juice to celebrate my daughter's birthday. When my daughter wanted to eat her sandwich, she suddenly screamed because she saw a small dead mouse in her food! It was a really terrible situation. I have heard a lot about your restaurant's reputation for high quality food, and this was unexpected and unbelievable. I called the cashier immediately and showed him the dead mouse, but unfortunately, he refused our complaint and told me that our restaurant is not responsible for this matter. Surprisingly, he accused us of putting it in there. I really do not know why I would do something like that in my daughter's birthday and ruin her happiness. I have a request, and I hope that you will accept it. I would like a full refund of the meal that we had, and I will never return to your restaurant. I look forward to your response. Regards, Shimmer

[@melissawood8361]

Should you put Dear Sir or Madam or can you make up a name and use that instead.

[@kristantosukmadja4362]

Dear Sir or Madam, I am writing you to regarding the incident I had in your restaurant. It happened two days ago when I had a dinner with my family. For one thing, I ordered a hamburger and it was served with a dead mouse in it. When I tried to get my first bite, I smelled something odd about the hamburger so I opened the top bun to see what was wrong. That was the time when I found the dead mouse. I could not believe the cook could miss something like that until it was delivered to us. For another thing, when I furiously complained about it to the cashier, she denied it was the restaurant fault and accused me instead. This is something unbelievable. I saw the dead mouse with a same burnt mark as the patty which mean it was the cook fault. I debated with the cashier for about fifteen minutes and she would not apologize. I was so disappointed with the experience so I expect the restaurant to give me a full refund and a proper compensation. I also expect the cashier to apologize to me personally. I look forward to your response. Regards, Kris

[@MadEnglishTV]

Wow, great writing! 😃

[@kristantosukmadja4362]

Thanks!

[@ginayabut5150]

Dear sir/madam, I am writing this letter because of my embarrassment and dissatisfaction that I experienced in your fast food chain last 2 days ago. I went there in your placed to ate for my lunched and I didn't expect the situation it would happened. I always there to ate because I really like your food and the services you offered but during that time that I came in it was my unlucky day it's a disaster day. Around 12:30 in the afternoon when I enter in your fast food , there's a lot of people because of lunched break time and I full in lined for almost an hour to ordered my food. When the timed that I ordered your crew is so mad at me the tone of his voiced is so rude. I picked to ordered a combo hamburger with fries and drinks. Then after I ordered I found my seat and they served my food in the table where I am setting down.When the time I started to bite my food the person besides me he noticed that my hamburger was a dead mouse inside. My hungriness suddenly disappeared I drink my soda and right away I stand up and I went to the counter and I asked nicely the cashier why your burger that you served to me is liked that. I showed them the food with a hairy dead mouse spread. He responded that I am the one to put that mouse inside. I think it's not a nice attitude that he is accusing me, so many people who witness the incident and they also embarrassed to your employee. one thing is that I am so hungry why I should put that inside. I'm not insane to do that harsh act. I hope you understand my situation and pleased do some steps. Can you please make a full refund for the money that I payed. One more thing I can advised pleased tell your employee that they make organized and treated so nicely their costumer and ans. them in a well mannered behavior. Hopefully you can add some crew member services during the peak hour period. Hopefully next time when I visit in your place it will won't happen again the same scenario and also I expect that there is an improvement in your services. Regards, Gin please correct my work. thanks

[@MadEnglishTV]

Great job! 😃 * paid * In Canada, "soda" is called "pop". Haha

[@ManUtdReactionRoom]

Dear Sir, I am writing this letter to express my dissatisfaction with an unsatisfactory incident happened at your famous restaurant. It was late in the evening on Saturday, when I thought of grabbing a hamburger for dine in. Though the service was quick, but I found a dead mouse inside the burger and was extremely disappointed. Being a regular customer, I was disgusted and straight away complained to the cashier. Firstly, the cashier asked me to wait for 10 mins as he was busy serving other customers. After that while discussing about the problem, he never bothered to listen and instead accused me of putting a dead mouse inside the burger so that I could get a free food. It was disheartening to be blamed by a cashier and not only he denied refund, but also refused to repeat my order. You are one of the most trusted restaurants in our area for 20 years and usually your service is impeccable. Before posting my concern on social media, I thought of reaching out to you as you are the one who could solve this problem, so I strongly suggest you give me the refund and train your staff to treat the customers fairly. Moreover, being a loyal customer, I would be expecting some kind of a gift card for my future visits. I hope you consider this situation as your utmost priority and respond to me immediately. Regards, xyz

[@ibrochillin]

Hello, in my last exam I had my paragraphs with a space and a tab, would that cost me points?

[@MadEnglishTV]

I don't think you will lose any points! 😃

[@Alimehdimalpara]

@@MadEnglishTV hello can you please evaluate my email

[@somyasahu8806]

Dear Sir or Madam, I am writing this email to express my dissatisfaction with the experience i had at your restaurant. On March 5th, I took my son to your restaurant for his birthday. We reached the restaurant at 8:00pm and waited to be seated. We stood at the entrance and waiting for 20min before someone arrived and took us to our seat although restaurant was not that crowded. We sat down and began looking at the menu. It was at least another 15min before our server come back and take the order. At on point even the server bought someone else food to our table. That evening the service was terrible and even the food made us more disappointed. We ordered a hamburger and to be surprised we received the hamburger which smells pungent. So i opened the wrap to see the ingredient inside which completely amazed me seeing a dead mouse inside. I went to the cashier to complain about this and to be more surprised he accused me of putting it inside. We left the restaurant extremely disappointments in the experience. I know the restaurant had good review and rating. I would like to give another chance and would like full refund for my meal and discount voucher for next visit. I am looking forward to your response. Regards, Steve recieved

[@prasanthkallampally1635]

Dear sir or madam I am writing this mail to inform you about the terrible experience I had at your restaurant on my last visit. On March 15, I went there with one of my friends to enjoy my interval at work. We arrived at 1520 and ordered for 2 Hamburgers and beer. We received the ordered food after 30 minutes. When I opened my hamburger, to add some mayonnaise, I found small dead mice inside. I felt so bad as I am one of the frequent customers at your restaurant. My friend has also witnessed this incident. I called the person who served the dish, but he did not give me any response regarding it and told not to overreact. I went to the cashier as you were not present at the store. It was also disturbing and equally surprising that the cashier accused me of placing the mice inside the burger even before listening to my complaint. I felt as embarrassed as I was insulted in front of the other visitors of the restaurant. As my friend recorded the event on his phone camera I have evidence regarding this incident. I would like to remember you that a person like me, who daily visit your store, would not try to humiliate you by doing such thing. I would like to have a written and verbal apology from your staff, otherwise, I may have to take this issue to the competent authority with all evidence I have. I would also recommend you to have a deep analysis on this issue as it may affect your company’s reputation. I look forward hearing back from you Regards Prasanth

[@MadEnglishTV]

Wow, great writing! 😃 * mouse (not mice)

[@EP_1990]

He went way over 200 word limit.

[@prasanthkallampally1635]

thank you for correcting me.

[@vibinjoby]

Dear Sir or Madam, I am writing this email to notify you about a recent incident which had happened in one of your restaurant located at 62, Fraser, Toronto I had gone to your restaurant with my mother on Sunday 17th Feb, where I had ordered a hamburger and the server brought the food to our table. When we were about to taste the food, to our surprise we see a dead mouse in it and I immediately called the cashier to inform him about this incident. But what was shocking to me was that he had accused us of putting it in the hamburger for getting free food. I immediately had to record the entire incident on Facebook and post it. While doing so, the cashier and the server caught us by our neck and threw our phones away and pushed us outside the restaurant which was totally unacceptable. I request you and your management to look into this incident urgently and give us a proper justification for the entire scene created by your employees. Hoping to hear back from you soon. Regards, Vibin

[@MauricioGarcia-ow5pt]

Hi, can I write the test in full capital letters please let me know thank you.

[@karimsaleh4941]

Hello Mark, i did an ilets exam & my scores were 6 in reading & 5.5 in rest of bands, & im thinking to go for CELPIP, but i need to achieve 9 in all CELPIP bands for immigration purpose do u think its easy to accomplish this ?

[@armania7230]

same sad story :(

[@MadEnglishTV]

I'm not sure. Some people say that the CELPIP is easier. I think it's possible to get a 9 if you study hard.

[@belindafeng575]

Do you offer one on one CELPIP training?

[@MadEnglishTV]

I used to do that, but I'm on vacation now so I stopped. Hope you can find a good tutor! 😃😃

[@ravitejaayyagari7826]

Dear Sir, It is with deep regret that I write to you to inform about my terrible experience at Burger King by the Wellington Street recently. My friends and I visited it on the eve of my friend's birthday. We ordered hamburgers and sat in the vacant chairs. I was eager to have the burger since I always liked the Burger King's hamburger. I took the first bite and felt that the burger tasted different than usual. So, I just checked the burger and was shocked to see a dead mouse instead of the patty. I immediately went to the counter and explained the situation to the cashier. He reluctantly listened to me and accused me of putting the dead mouse beneath the burger and rubbed it off it as a cheap trick for a free burger. That statement just annoyed me. Without much fuss, I returned from the restaurant, very much agitated. I always enjoyed visiting burger king but this incident changed everything.I am not expecting a refund or a discount on my next visit, but a genuine apology from the cashier so that I keep enjoying the hamburgers at Burger King. I am awaiting your response. Regards, Ravi

[@MadEnglishTV]

Great job! 😃😃

[@jacintakilonzo7224]

Am excited Mark but I will catch

[@heyjaskeerat]

Dear Sir, I am writing you to express my dissatisfaction with the experience I had at your restaurant. On June 15th, I went to your restaurant for lunch. I arrived at 1:00 p.m. and waited for my turn. Finally, the cashier took my order and told me to wait for a few minutes. I sat down and began talking to the person sitting across about the hamburger that I had ordered. It was at least 20 minutes when the cashier called me to pick up my order. I took the order to my table and suddenly noticed a tail coming out of the hamburger. I was startled and immediately took the order to the cashier and told him about the dead mouse inside the burger. Without taking a look, the cashier became furious and began accusing me of putting the mouse in the burger. I asked about talking to the manager, but the cashier outrageously denied your presence. I left the restaurant extremely disappointed. I know the restaurant has a good reputation. I suggest you look into the matter and think about changing your staff. I would like a full refund of the meal I had. I look forward to your response. Regards, Jas

[@Yorubulut]

Dear restaurant manager, I am writing this email because of the terrible incident I have faced yesterday in your restaurant. I visited your restaurant around lunch time yesterday for a quick bite and ordered a hamburger. After I received my food I took a bite from hamburger and I felt something weird. When I opened the bun I saw a dead mouse underneath the burger patty. I was shocked and called the server immediately and showed him the dead mouse in my burger. He looked at the burger and accused me of putting the dead mouse in the burger. I felt sick because of the gore situation I have faced already but servers response made it worse. I told him I am not a psychopath and asked him why would I do something like that but he said “he seen a lot”. When I asked to speak with a manager he told me there is no manager in duty. I would like to have a full refund for my meal and I would like to see that server to be punished for his terrible service and accusations. Best Regards, U.

[@MadEnglishTV]

Great!

[@Vrindarajput-ii3nd]

Hello Sir, I am writing this email to express my dissatisfaction regarding my visit for the dinner at your restaurant.I booked the table online for the dinner with my family for my birthday event. Thus, at first when i ordered the food for our dinner the texture of our meal was not normal it looked like pre-made and tasted like freezer burn. Then, i called the server and complained about the food he took the food back told us that he will be charging us for the food as per restaurant policy. Secondly, my younger daughter had to go to the washroom but she could not use the washroom as the sanitary garbage was all over the floor. Thirdly, After being through all this i requested to talk to you but they told me that you are not available right now as you are having a conference outside the hotel. I hope in the future the quality of your food and service will match up the quality your hotel promises. Sincerely, Johny

[@kavyagaddam7750]

Dear Sir, I am writing this email on the service and food I had in your restaurant. On 7th March, me and my friends came to your restaurant and waited for the server about 20 minutes. After sometime someone gave us the menu, we ordered 4 hamburger to the server. He bought us after half and hour which was too late. Although the food was late and also we noticed a dead mouse in the hamburger. We complained it to the cashier, however we was telling we put the dead mouse in the burger which was extremely disappointed us. The service and also the food is not good, and we went out with bad mood. We know the restaurant has good feedback from long back, hope this situation will not be faced by any other. We need refund of the food which we had and also the discount when we revisit the restaurant. Waiting for your response. Best Regards, Teja.

[@akasa2laoshi555]

Thank you💛

[@Sudharson89]

I tried writing H.W. kindly review. Dear Sir or Madam, I am writing this letter to lodge a complaint about your restaurant food quality. I took my mother at your restaurant on 25th January at 7 PM. We ordered two hamburgers, after 20 minutes food got served. It is unfortunate, we saw a dead mouse inside one of the burger. Further, I took the food to cashier and I briefed about the food serviced to me. However, cashier not shown his interest by listen what customer complaint and suddenly, he accuses me putting dead mouse in the hamburger. The response from cashier was ridiculous and this is way customers are treated in your restaurant? I hope food safety and hygiene are been maintained at your restaurant. We left the restaurant extremely disappointed in the experience. I know that your restaurant has a good reputation and I would request to you to investigate, how dead mouse come at food. Meanwhile, you should provide training your cashier and entire team on the customer service. I look forward your response. Regards John Rogers.

[@SiriKaka]

When should I use regards, sincerely, obediently and faithfully

[@MadEnglishTV]

Well, you can choose your favourite. But I would suggest using "regards" for semi-formal emails and "sincerely" for very formal emails.

[@Vetgong]

Hey Mark! Thanks a lot for the very clear advice of how to write an email task at CELPIP Exam! I wouldn't spend your time having you to read some 200-word email about the dead mouse in some burger I may encounter in some kind of fast food facility around the world. Now, after this lesson, I can write it quite well. You are the greatest teacher I've met! Have a nice day and take care! P.S. What is the difference between CELPIP, IELTS, and TOEFL Exams? Could you please explain it?

[@MadEnglishTV]

Hi George! CELPIP is a Canadian exam that is basically like IELTS. IELTS and TOEFL are international exams. The Canadian government accepts IELTS and CELPIP for permanent residency applications.

[@Vetgong]

@@MadEnglishTV Thanks, Mark!

[@kulamanisahoo4785]

Can you review the below ----------------------------------------------------- Dear Manager With positive reviews and feedback i have booked the reservation in your place to enjoy a quality time with Wife on our first wedding Anniversary .Though the restaurant was not close to my location, I booked over the call to make it one of the memorable day. The restaurant was Jam packed and the waiting time was more than 30 mins.I was totally disappointed for this welcome experience after a long travel to that location .There was no designated person to take care of the waiting list which in turn created lot of difficulties. Once we moved in to the dining area, we preferred to order authentic Indian food on that day knowing the specialty of the restaurant. The Rice was half Boiled and the non veg items were not well cooked .We requested them to change the food but all request went in Vain. I tried to reach to the restaurant manager to discuss the matter .Unfortunately he was on leave.So I thought of speaking to him over the email/phone. Request to look in to this matter with priority and waiting for your prompt response to resolve the matter. Thanks

[@MadEnglishTV]

Great job! 😃 There is just some problems with capitalization. All these words do not need to be capitalized: Wife Anniversary Rice Boiled Vain

[@kulamanisahoo4785]

Thank you much for the feedback.I will work on it ..How was the content and Vocabulary ?

[@MadEnglishTV]

I think it was pretty good!

[@SharonDias-be4wt]

Dear Manager of Restaurant, I am writing you this email to demonstrate my dissatisfaction with the experience I had at your restaurant. On June 20th I went there with my boyfriend to celebrate our first anniversary, because we both are hamburger fans. We arrived in the evening and we ordered our favorite double meat hamburger as we usually do. Surprisingly, my hamburger came with, believe it or not, a dead mouse in it. Honestly, I have never seen something so disgusting like that. Right away I spoke to the cashier, and I even showed him the dead mouse in my hamburger. However, your employee accused me of putting that dead animal in it. I was completely shocked after that. One more time, I explained that to the cashier, but he insisted that I did that t my own food. He was rude and at one point he raised his voice to me. My boyfriend also could not believe on that situation. So we decided to write you this note. Honestly, I am still shocked and disappointed to the horrible experience that we had at your restaurant. I know that the restaurant has good reputation, so I expect have a full refund of the money I have spent. Also, that you provide an inspection at your restaurant to prevent mouses to appear in my hamburger again. I look forward to hear back from you. Best regards, Sharon

[@MadEnglishTV]

Wow, awesome writing! You will score very high on the test! Don't worry about it. 😃😃

[@SharonDias-be4wt]

That's good to know! Thank you! :)

[@jzkaursekhon9611]

Hi, Sir how we can purchase these tests?i tried but purchasing is failed ...

[@YaxinZhong-z2g]

Dear Sir or Madam, I am writing to express my disappointment about my experience at your restaurant. Last week, I went to the Burger King store located at Santa Clara Square for lunch. It turned out that the food there was awful. I arrived there around 12 p.m. and I ordered a double cheeseburger with beef inside, medium-sized french fries, and a diet Coke as a beverage on your app in advance. After waiting about twenty minutes, the server notified me that my order was ready for pickup. However, the beef was stale, and the fries were not crispy at all. What's more, I even found a dead mouse in my hamburger. I was extremely scared and I dropped the food bag on the floor out of surprise. Your service was frustrating as well. Then I had an argument with the cashier and asked for a full refund, but he was extremely impolite. He refused my request without further investigation and claimed that it was me who put the dead mouse into the burger. When many people were watching us, he accused me of doing this out of purpose. I left your restaurant with full disappointment and anger. I know Burger King is a well-known fast-food restaurant with a good reputation, so I hope you can apologize for your mistake and give me a full refund. I am looking forward to hearing from you soon. Regards, Yaxin

[@sivanandan2533]

Dear Mr.Tim, I am writing this letter to express my dissatisfaction with respect to the food ordered &services received in your restaurant. On January 20th, Myself and my family was at your restaurant and ordered hamburger. After 30 minutes wait, the hamburger was served to us. However, we felt awful after seeing a dead mouse inside one of the hamburger. In addition to that there was some stench emanating from the food. My child started to feel vomiting after seeing the dead mouse inside the food. When we went to cashier to complain about the same, he was very arrogant in his behavior. Also, he accused me of putting a dead mouse inside the hamburger and started to shout at me. It was so embarrassing, and I felt very disappointed with the way he treated customers. I know your restaurant has some good reputation in this area, hence I would like to provide you a second chance . I would like a refund for the food we had and apologies from your cashier. I hope you will look in to the issue as soon as possible and looking forward to your response on the same. Thanks, XXX

[@MadEnglishTV]

Great job! 😃😃

[@natalisonhe6409]

Oh my Gad. I will not be eating humburger😁

[@bahasi276]

Dear restaurant manager, I am writing this email to complain about a terrible experience I had at your restaurant. On the 25 of August, I came to the restaurant to have lunch with my friend. After looking at the menu, I ordered hamburger. I had to wait 30 minutes before my order was served. Just before I took the first bite, I discovered a dead mouse in my plate, I was so frightened because I never had that kind of experience in my life. I called for the cashier so he could see for himself but he instead accused me of putting the dead mouse in my plate. They experience was terrible. I always had high regards for your restaurant until that day. I have decided never to come there again unless your cashier sends me an email apologizing for the way he treated me. Also, I demand to be refunded the complete amount of money for my meal. I look forward to your response Regards, Asi

[@yipinguo184]

My homework~~~~ Hi Sir or Madam, I am writing you to express my dissatisfaction with the experience I had at your restaurant. I ordered a hamburger last Saturday because my friend Tom recommended your restaurant several times. I came to your restaurant at 7:00pm and I ordered the Angus hamburger that the server and my friend both recommended it. I was excited about that. When the burger served, I bit a big one and I felt something wrong immediately. The beef meat was different than any beef I had in my life. It’s really dry and. I was not sure there’s something in the meat, and I kept trying it. And when I opened the bread on top of the meat, I found a part of a dead mouse in my burger. It’s the most disgusting thing I have ever met. I was running to the washroom to vomit even basically I haven’t eaten lots of food. I talked to the cashier, but she thought I was putting it in the burger. And you are not there. To be honest, I don't want to take any risk to try your burger anymore. I just want a written apology for my body and financial loss. Sincerely, XXX

[@MadEnglishTV]

Great job! 😃😃

[@abhisai594]

Dear Sir or Madam, This email is in regard to the service I had received at your restaurant. On 25th June, I took all my friends to your restaurant for my birthday. We arrived at your restaurant at 7.00 pm and everyone admired the ambience in the restaurant. I was about to take a bite from the meal I ordered but suddenly I felt the irregular shape of the burger caused by the presence of mouse. Everyone in the restaurant were shocked and left restaurant immediately because of this carelessness in the cooking department. Another thing which is even more unappealing is when the cashier accused us of putting the mouse in the meal. This was really frustrating for everyone and we had pay for the food and mistake we never committed. We left the restaurant extremely unsatisfied this time. I know your restaurant has a good reputation and I want to give another chance. I would like you to take the right action on the cashier who argued with us. I would also like to get the full refund of the meal we had that day. I look forward to your response. Thanks & Regards Abhijith

[@MadEnglishTV]

😃😃

[@nwokoyechibuzor1879]

Dear Sir or Madam, I am writing this email to share my concern about my experience when I last visited your restaurant. I brought my wife to celebrate our 5th wedding anniversary. On 26th of August to be precise, my wife and I visited your restaurant and we ordered 2 pieces of large hamburgers, to my greatest surprise I saw a dead mouse inside my hamburger that I have eaten half way already, due to this, I instantly started having stomach ache. Also, I was very disappointed with the service I received from the cashier, as I immediately went to him to complain about the dead mouse I found in my food, he, in a rude manner accused me of putting the dead mouse in my burger. This kind of service is totally not acceptable. I visited your restaurant because of its good reputable, I still believe your high hospitality standards, therefore, I demand a full refund of my money, as well as, a meal discount on my next visit. I look forward to hearing from you soon. Regards. Nonso.

[@MadEnglishTV]

Great job! 😃

[@MadEnglishTV]

Awesome! Good luck! 😃

[@binubroono]

Good effort brother...

[@aderonkeadeyemi6384]

Dear Sir or Madam, I am writing to express my dissatisfaction with the service and food I got at your restaurant. On the 17th of May, I decided to have my lunch at your restaurant during my break. I arrived at your restaurant at around noon and ordered a hamburger. It took about 30 minutes before the hamburger was served. Immediately after I received my order, I discovered that there was a dead mouse in-between the burger. I was devasted and immediately called the attention of the cashier to it. The cashier not only dismissed my complaint but also insisted that I kept the dead mouse in my meal. I was flabbergasted at the outburst of the cashier and inquired for an immediate refund and permission to speak with the person in charge. I left the restaurant unsatisfied. I know your restaurant is known to be the best in serving hamburgers and that is the reason why I am writing this email, for a proper orientation to be given to your employees to avoid such an approach I experienced and for a discount on my next order when I go there. I look forward to your response. Best Regards, Aderonke.

[@SumitSingh-wr5wf]

Dear Sir or Madam, I am writing this mail regarding to food and service qualities of your restaurant. On last Sunday I went to your restaurant along with my family, We ordered some food items i.e Noodles, Chicken Burger, Pizza. I am quite happy with the two items except the Noodles, because it was so spicy and it was not looking fresh, so we could not have that. Also I am not happy with the service of your restaurant, I ordered my food at around 2:00 am and I was assured that I will get it within 10-20 minutes, but I had to wait for more time and when I asked for this delay, they did not have any valid response on it. I feel, you should improve your services and food qualities, I suggest you to ask customer about his choice when he ordered any item and you should have a feedback process for the customer as well. Regards, Sumit

[@MadEnglishTV]

Great job! 😃😃

[@flamezupp]

Hi Mark ! Does your writing book on the website includes only 20 questions and answers ? I am planning to buy writing and speaking books. Can you please help ?

[@MadEnglishTV]

Hi! 😃😃 Writing book (20 tasks = 10 writing exams) Speaking book (104 tasks = 13 speaking exams)

[@flamezupp]

@@MadEnglishTV Thanks. Will surely buy it on this 15th, after I get my salary. Between, thanks for your reply and sincerely interactive videos.

[@rachelpadecio3361]

Dear Store Manager, I am writing to complained about what happen last night between your Cashier. He accuses me for putting dead mouse in my ordered Hamburger. I went in your restaurant and ordered a hamburger. Unfortunately, the hamburger had a dead mouse. Then I immediately complained and ask your cashier to replaced my order. And she refused to replaced it, instead she accuses me of putting a dead mouse in it. In my part, why I will put that dead mouse in my own food? Is I’m out of my mind to do that? So I left in your restaurant that I am so angry with what happened. I want to call your attention to what happened last night for you to check your quality control or kitchen area and to do some pesticide to enhance your food processing and food quality. Looking forward to your response to this matter. Regards, Rachel

[@MadEnglishTV]

Great job! 😃😃

[@harjitdhaliwal6929]

Hello sir I am 32 years old.please tell me can i apply for this test.

[@MadEnglishTV]

Yes, everyone can take this test.

[@jeralddeguzman1559]

Dear Sir Madame, Ive Just Visited Your Restaurant to Avail your Tastiest Hamburger but Suddenly Something Went Wrong. When iam About To It Eat The Burge i was Shock when i found out that there was a dead mouse on it . When i go back to the Counter to Tell whats Wrong With My Food Your Staff Accusing Me that iam the who put on it. I knew you have a good reputation on your restaurant so i hoping it wont happen again Iam looking forward from your Response. Regards Jhe

[@vikasmehrotra8304]

Hiii, with that sample answer what score I can expect? 9/10/11/12????

[@stamil89]

Dear Sir or Madam, I am writing this email to complain about your restaurant and the service. On July 25th me and my family came to your restaurant for dinner and had some awkward situations. We ordered Hamburger and some kids meals. First of all, we received our orders very lately and on top of it there is one dead mouse on our Hamburger. In order to complain about the dish to your server. He blamed me, saying I put the dead mouse on my meal to make some chaos in the restaurant. I had a very embarrassing situation in your restaurant in front of my kids and the public people. There is no way that I put a dead mouse on my dishes. I didn’t get the proper response from your server and he was very rude in his reply. I wanted to escalate the situation right away and look for you but you were not there to attend to my problem. Hope you take care and teach your employees how to talk to a customer in this kind of situation. If this continues, I may escalate this matter to the public forum. I am looking forward to your response. Thanks Tamil

[@unboxphone5979]

Dear Sir, I am writing this email to show sever dissatisfaction and to complain about hygiene conditions of your restaurant and staff behavior to customers. As xyz branch of your restaurant in near to my office, during my lunch time I went to restaurant to take any snake because that day I was so busy. When I reached to restaurant that time on counter there was no one to take order from me. After long wait someone take my order. I order one large size chicken cheese burger along with drink. When I saw from counter inside the kitchen that there was lot of garbage, which was not removed. After 10 minutes I received my burger and drink then I rushed towards any table. I just open my burger to put sauce suddenly I became shocked. There was I small long tailed dead mouse inside my burger. I had never seen this type of scene in any restaurant before in my life. After that I showed this burger along with dead animal to cashier and then by his words I got another shock because he told me that this mouse I putted in the burger just to complain. Then I did not stay one minute in restaurant. As your restaurant in famous in our city due to that I don’t want to leave you, I want to give second chance so as for compensation, next month I will celebrate my birthday party with 10 family members and friends. For this party you should provide me free food for 10 persons. I look forward to your response. With regards, Touqeer Ahamd

[@MadEnglishTV]

Any snake? Do you mean "snack"? 😃

[@unboxphone5979]

ha ha... thanks for correction. really this is my weak point. I also noticed in my writings that such stupid mistakes. you are right this is snack...

[@unboxphone5979]

After celpip own web page you are our best teacher, you are the one who make things easy for us for celpip preparation.

[@MadEnglishTV]

Thanks! 😃

[@JUNAIDSWABIAN]

Dear Sir or Madam, I am writing to you to express my dissatisfaction with the experience I had at your restaurant. On October 12, I visited there along with my friend. We ordered two hamburgers, Russian salad and red wine. Surprisingly, the food quality was terrible as there was a dead mouse in one of the hamburgers. We immediately called the server and complained to the cashier. The worst part is that the carrier did not believe us and in return accused us that we put the dead mouse in the hamburger. After such a bad experience, we paid and left the restaurant without finishing our food and drinks. Therefore, I hope you will take notice of the incident, the poor service and food quality and ensure to maintain the high reputation of your restaurant. I know the restaurant has a good reputation in the region and we will give it another try next time after we get a full refund for our food and discount for our next visit. Looking forward to hearing from you, Regards, Mark's student lol

[@ASdniindSA]

Dear Sir, I'm writing this email because I have dissatisfaction about your restaurant. on July 20th, I visited your restaurant with my friend.As soon as we went restaarant, we were treated badly. The server didn't guide us to seat quickly, so we waited a lot and we ordered too late. Even it took a very long time to recieve food. After I received hamburger and first bite, I felt weird. So I spit out of my mouth. And I could see something small grey stuff. My friend checked what it is, and he said "it is a dead mouse". So I complained about mouse to cashier, but cashier said " we cannot make mistake like this". And he accused me of putting in it. So I felt rude. Before I visited your restaurant, I heard your restaurant has very kind servers, and very clean. But I don't want visit your restaurant anymore. So I want refund all of my pay and reeducate all of employee. Looking forward your response. Regard. HJ

[@MadEnglishTV]

Great job! 😃

[@daliamogedahmed8936]

Dear Si/Madam, I am writing you to explain my complaint and to find a solution for the bad experience I had at your restaurant. Last Friday I came with my friend to have our lunch at your restaurant. After we ordered our two combo meals and started to eat, I noticed the presence of unusual taste. When I investigated the meat, I found dead mouse! I called the waiter to tell him, but I am really shocked of what he said. He denied the presence of such thing and accused me of putting it in the sandwich! Not only he didn’t apologize for this terrible mistake but also, he tried to push the problem away from their side by accusing me! I left the restaurant with my friend, who was extremely upset, after paying the full amounts for both meals. I know that you have a good reputation and I would like to give you a second chance. I would like to have the full amount back for both meals and take an extra meal for free as an apology from your side for the poor customer service. Looking forward to hear from you Regards, Dalia

[@MadEnglishTV]

Great job! 😃😃

[@lpoojkjjio]

@@MadEnglishTV what is the approximate level of this kind of writing out of 12 in celpip? It would be great help to know what to read and practice and what to not.

[@haslam4141]

Thanks for the breakdown of tackling this question. Appreciated!! If you don't mind, I would like some feedback on the written answer below. Dear Sir or Madam, I am writing this email to express my dissatisfaction with the experience I had at your restaurant. Yesterday, May 24th, I visited your restaurant along with three of my friends. It was the birthday of one of them and we decided to treat ourselves to dinner at your restaurant. We arrived at the location around 7:35 p.m and noticed there was only one seat available. We did not want to order take-out so we decided to wait outside for additional free seats. After 20 minutes, a family vacated their seats and we went in and took the seats. We ordered some hamburgers for the four of us along with fries and drinks (combos). It took another 25 minutes to receive the orders due to delays. The cashier had inadvertently left out our orders as she busied herself with a customer's complain. On receiving our orders, we said a few jokes and made a song quietly for the celebrant. The celebration had just begun, we thought. I unwrapped my hamburger and I noticed a dark spot just above the cheese. I then separated it and found a dead mouse laying in the hamburger. It was a very devastating experience. Our cheerful birthday jokes quickly went on to become morbid. I approached the cashier to explain my discovery hoping for some apologies and replacement. Instead, she disregarded my complain and accused me of planting the dead mouse in the hamburger just to make them (the workers) look bad. She did state that she won't be having any such mischief. I felt embarrassed. I tried to press a bit further to get her attention but she seems convinced that I planted the dead mouse and wouldn't even check with the back staff to notify them of the appalling situation. We left the restaurant feeling a mix of disappointment and embarrassment. We had hoped for a fun evening at the restaurant we had high regard for and love to visit. I would like a full refund of my (one) hamburger, a discount on the next visit, and importantly, an apology from the restaurant. I look forward to hearing back from you. Regards, Hersen

[@MadEnglishTV]

Wow, great job! 😃You're gonna get a super high score!

[@violin191]

Dear Store Manager, I am writing this email to complain about the food quality and service at your burger café. Yesterday I went to the café with my friend in evening. I ordered chicken burger like every time. When I received my burger then I found something not right with the size of burger. Usually burger is of medium size but this time it was looking pretty much like a jumbo burger. Since I didn’t order jumbo burger thus I opened the burger and found a dead mouse beneath the chicken patty. I got scared by this sight and immediately reported this thing to the cashier. I was expecting that cashier will replace my burger immediately and take strict action against the cook. But instead in return he put a false allegation on me, saying that I put that mouse in the burger. I got extremely shocked by the cashier’s response and his behavior. I request you to take a strict action against him and also investigate how that dead mouse landed inside my burger. I would like a full refund for the money I spent on my meal. I look forward to your response.

[@MadEnglishTV]

Great job! 😃😃

[@ankurjoshi7131]

is it okay to mention my name at CELPIP. I thought name should be discreet to hide any sort of identification

[@MadEnglishTV]

I don't think it matters too much, but maybe it's a good idea to hide your name in case the person marking your exam is a racist. Haha

[@keganmilumbe1997]

Dear Sir. I am writing to you to express my dissatisfaction with the food and service I received at your restaurant. On Wednesday last week I came to your restaurant to buy some food. There were a few people in the restaurant. However, It took me fourthly minutes to place my order because some of your employees were busy chatting and playing with their cell phones. I ordered a crispy chicken hamburger and orange juice. I had to wait for an additional ten minutes to be served. The hamburger looked trouble. It was dry and when I looked closely I saw a died mouse. I complained about this to the cashier. She told me that your restaurant has never had such a complaint before. She accused me of putting the mouse there. I was very embarrassed about this. I am therefore requesting for a refund. Looking forward to hear from you soon. Sincere, John

[@keganmilumbe1997]

Correction on the died its dead mouse please and thank Mark

[@MadEnglishTV]

Great job! 😃😃

[@keganmilumbe1997]

Any advice on what I should improve on Mark?

[@keganmilumbe1997]

Cause and going to face the beast celpip very soon

[@MadEnglishTV]

Try connecting your short sentences with a conjunction to make a long sentence.

[@newatlanteans5413]

Dear Sir or Madam, I am writing you to express my dissatisfaction with the experience I had at your restaurant. On February 25, I came to your restaurant to order lunch. I arrived at 1 p.m and ordered a hamburger with french fries and a 20 oz cup of soda water to go. The weather was great so I decided to have my lunch in a nice park that is located near your restaurant. The cashier was friendly and nice. I made my order, the order was made on time, I picked it up and went to a park to have my lunch. As soon as I reached the park I set down on a bench and opened my meal. When I opened the hamburger, I saw a dead mouse laying between burger bun. I did not expect that at all. The situation shocked me, I was in the heat of passion and there was no limit to my surprise to comprehend the possibility of what just happened. I immediately went back to your restaurant to complain about my order. When I came back to your restaurant and showed the burger with the dead mouse in it to the cashier, she said that I did it myself and it is not the restaurant’s fault at all. I realized that she was not the right person to talk to, so I asked her to call the store manager. The store manager was not present that time and this is the reason I write this email to you right now. I was extremely disappointed with the experience I had. I would like a full refund of the meal I had. I look forward to your response. Regards, Oleh

[@MadEnglishTV]

😃😃

[@deojyotibanerjee2171]

Dear Restaurant Manager, I am writing you this email to express my dissatisfaction, recently I had in your restaurant. I visited your restaurant on September 03rd with my family. I ordered ham burgers but when the order arrived, found a dead mouse in one of the burger. I looked for the manger to complain about this but unfortunately no one was there and I went to the cashier. I explained the problem to him and asked what is the resolution now. The cashier was surprisingly started shouting and accuses me that I have put the dead mouse in ham burger. He also asked me to make the full payment on foods immediately, I paid in full. I was really very disappointed with cashier's behavior and the worst situation. Since your restaurant is reputed in town, I didn't call the police, kept calm and left the restaurant immediately. I want full refund of my payment on foods and get a good discount on my next visit Also, I would like you take proper action on your cashier for misbehaving with customer. Look forward for your response, Regards, Deo.

[@MadEnglishTV]

Great job! 😃😃

[@balrajsingh9286]

Dear manager of a restaurant, I am writing to point out the incident and my dissatisfaction that happened with the worker at your restaurant. Last Saturday I and my friend visit your place to celebrate my friend promotion party. Your restaurant was terribly busy, therefore we had to wait for 15 minutes to sit. Then we ordered three hamburgers with chicken fries. Also, we noticed tour workers are busier on the phone then greeting the customer. Before we started ate then cashier bring our bill. Suddenly, I found a dead mouse in my hamburger and I scared. I complained and ask for a refund. However, he said I did everything, and he looks ready to eat us. we were upset. Then we come to know you were not there and we left. Finally, I want my money back and inspect all your food. Also, inform the food and quality service of your restaurant. Hopefully, you take some action and look forward to your response. Your regard Captain,