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Q&A (I will keep adding to this list)
Missing buttons
- If there is a broken or missing button, Chanel can try to help you find a replacement from their archive. The price varies and they cannot guarantee that they will find one.
Missing tags
- If the size/material tag is missing, they most probably won’t accept your alteration request even though the piece is authentic. So take that into consideration before you buy. I have taken a jacket in with faded tags and they were okay with that.
Missing chains
- They don’t pay too much attention to the chains when authenticating the jackets. But they will not add the chain to the hem for customers.