I like your sincerity with the customer and who she performs like a customer her well presented...Good Job
@michaelnkaduda91844 жыл бұрын
Mistakes can occur but the right words, honest and humbleness can resolve most issues. The customer is always right and any complain is unique to the customer. Customer recovery is important after any complain, management has to handle it with speed and satisfactorily to the customer satisfaction.
@journeywithshashi24644 жыл бұрын
O please don't show your experience here just watch, let's them do it. To be honest you are doing amazingly and hello listen carefully the air told that check out session so please wait thay may do in next session,
@sadiqGour3 жыл бұрын
That was astonishing role play and class , waiting for important classes to get skills
@abdurrof83115 жыл бұрын
The lady guest, acted nicely, it seems genuine.
@rajm82164 жыл бұрын
Add to this: Ask a guest, who is about to checkout: Did you have the breakfast Mr/Ms? Was the stay/sleep comfortable? Do you need any help in bringing luggage from room? Do you need any help from travel desk? Have you booked a taxi or should we call one..
@cramacedthetest22994 жыл бұрын
You may check this out for communication applicable in hospitality and customer service kzbin.info/www/bejne/sHLKfoJvdrqnqac
@viddyawaridhieverma42134 жыл бұрын
Good job do team..do continue..well done
@sabirmondal7898 Жыл бұрын
Good job keep it up 💪
@Ankitkumar-ux8xj3 жыл бұрын
Great opportunity to understand the method or chek out the in this class thanks
@nexuriannoname17753 жыл бұрын
Best of luck guys.
@pankajkushwahaspk26494 жыл бұрын
Excellent 👌
@kamaldeshmukh20554 жыл бұрын
As I'm also a f.o manager i recommend all those candidates to know atlest four languages and sharp knowledge about the area where the hotel is situated this help in conversation with guest.also the proper command over english language is a must. Other than that you dressup, politeness is the major key while working im front office.you have to deal with the guest very politely.
@cramacedthetest22994 жыл бұрын
You are right. Communication is of paramount importance. You may check this out that matches your thought process kzbin.info/www/bejne/sHLKfoJvdrqnqac
@anika...87383 жыл бұрын
Hey dear Kamal, now I'm in class 10 nd I want to do ihm diploma in front office, how is this? After doing this course how many salary we will get? I'm interested in front office,but somebody says it's not good ,I hv financial problem 🥺 I don't understand what I do or not please tell me. I'm from Kolkata
@smilychrist39833 жыл бұрын
I don't think English language should be given priority.
@rafsanjony79762 жыл бұрын
@@anika...8738 prottek kajer I soman value ache. Ektai kotha holo tomar jeta mone chaibe seta korbe ke ki bollo tate kono bepar na. R hum financial problems eta kono bepar na ekhon govt theke prochur scholarship dicche ta chara to student credit card ache tahole er pore ki kore bolo financial problem.
@anika...87382 жыл бұрын
@@rafsanjony7976 I don't understand bengal i
@rupeshverma56133 жыл бұрын
Wow such a wonderful role play I learn a lot
@nayananaik90002 жыл бұрын
Same
@tezhayer53943 жыл бұрын
Sorry to say but whoever teaching them for front office he must have done work dhaba type property hello does not utilised secondly we just need to tell room no and request to housekeeping they know there futher process over all students are confident its just single need for hotel industry with good communication
@TechPoth4 жыл бұрын
nice video for hotel manage and decoration. keep up
@prabhakarsingh37155 жыл бұрын
Nicely checkout
@atlaprashanth700 Жыл бұрын
Thank you sir good explanation
@Captainazadkhan3 жыл бұрын
Hindi me bolenge toh guest bhag jayenge kya...?
@ChandrawatiDevi-he7gy Жыл бұрын
Nhi wo jis language mein comfortable ho uss language mein hi communicate karna ha first is English thn Hindi and other is the local language
@vamseekrishna2252 жыл бұрын
hi Dear team , i am professional Hotelier with Front office background, these students are not taking control on the Guest, as a Hotelier the control is in our hands only, good can do better, whether right or wrong be strong with your words
@m.a11594 жыл бұрын
V nice pratical
@UNIQ_GIRL_SHREE Жыл бұрын
I am a Hoteler and also my department is Front office
@madhumohan4684 жыл бұрын
Time is money yo! Long procedure , takes money ( sent from friends) ( he doesn't know. )
Perhaps you can also check out details relevant to achieve it here. It has educational content related to your interest. You will love it as it is based on industry experience kzbin.info/door/3GqgqkOP55R27sH9uAeM9g
@AnandMishra-wo5hb4 жыл бұрын
Very nice
@kousikpatra27543 жыл бұрын
Nice performance
@shekharraghav43205 жыл бұрын
I am very pleasure.. Watched this video.. I have a one question.. Sir. If you don't mind if I ask you.. Why do we hesitation.. Pla sir make this point one video.
@sumitrathore26075 жыл бұрын
Nice vidio
@Ni-yu5pc3 жыл бұрын
It's a good act...but in reality it doesn't happen...every hotel have their own policy...it is not necessary to checkout handle by cashier and receptionist it could be only one person ...and in reality you dont have that much time to make stand the guest in front of you.
@arindrajitdas70874 жыл бұрын
Hotela in India are doing a big mistake that is not taking a miscellaneous deposit from the guest.....As I am currently working in the biggest corporate hotels in Malaysia...I noticed that this hotel takes a miscellaneous deposit from the guest during check in and if the guest is using any service of the hotel then the amount is deducted during check out and if no services are used then full amount is returned.....this is done just to keep the skipper and scanty baggage problems away....
@cramacedthetest22994 жыл бұрын
Rightly said by you. You may also check this out which relates to this content. kzbin.info/www/bejne/mnSTnIGYrqifa9U
@sharatdeep13862 жыл бұрын
Same in Indonesia also bro
@preetbandewar62163 жыл бұрын
Wow
@LEEDSURBANOASIS4 жыл бұрын
No guest will ever stay so long for a check out, actually such a long check out will generate many bad reviews and complaints. Plus all 4* and 5* hotels take a fix preauthorisation on then guest card at the check in in case of any damages or usage of mini bar products in order to speed up the processes( preauthorisation is just a hold of the founds not a full payment and will return back in the guests account once the guest is check out from the system), as well you must confirm with the guest room number and the full name of the booking, in order to avoid checking out the wrong room nr.
@sirajudheen10012 жыл бұрын
You're right! I'm working in a hotel, we clear the checkout process in 1 minutes,
@reach_to_Ashish3 жыл бұрын
Nice
@pankajkushwahaspk26494 жыл бұрын
I also a FOA
@arpitpandit70884 жыл бұрын
Arrival and departure (and)...... Please come video please
@udaypandit90873 жыл бұрын
Authentic
@user-rm5xu1lc5i4 жыл бұрын
ซูดาน พรมวิเศษเครื่องทำอาหารในการโรงแรม
@ayanghosh20064 ай бұрын
After 5 year i am seeing this video at 3:30 am for my exam i want to just know after 5 years where are you reached in this industry??
@CHALOYOUTUBEDEKHHTEHAI6 ай бұрын
Damini ❤❤ Yakshita ❤️❤️
@yashvlogs17343 жыл бұрын
Just say this room is checking out Concerns department understand the checking out procedures instead of explaining in Front of guest check the room check the mini bar checking the ....
@bhavanasingh75563 жыл бұрын
Jo log food industry me Jana chate hai to Kya une bhi ye practical karna padega
@Captainazadkhan3 жыл бұрын
Jisko english fatafat nhi aati woh front office me kaam nhi kar sakte kya...?
@vinworld43756 жыл бұрын
gud job all....Biut saadi gal taah nai bndi ethe yr....senu taah kuj alag hi krna ae....lge rho Muna bhai
@magrethmahenge7303 жыл бұрын
perfect
@SAm-oz2jx3 жыл бұрын
What perfect 😀😀?
@CHALOYOUTUBEDEKHHTEHAI6 ай бұрын
5 saal purani hai bhai tumhari job lagi ya nahi please batao mai bahut depression meh hm lekar 😢😢
@ChetiaCricketworld3 жыл бұрын
This is not a right a right Procedure in five star hotel this seems to be 3 star hotel Procedure
@Elumalai-jn4mo4 жыл бұрын
This is not a right check out procedure in five star hotel this seems to be 3 star hotel procedures
@azizpasha84402 жыл бұрын
No In 3 star they ask more about How was the stay and is there any luggage to be brought down and ask the housekeeping for clearance statues and also. Also they ask about Break fast . This system usually is in a lodge . But 3 star , 4 star .5 star they all have the same median of procedure and skills
@Allinone-sw9cx4 ай бұрын
Salary kitni hoti he for freshers?
@nageshsudhakar2780 Жыл бұрын
Please improve the words and phrases they were using. We never use can in the hotels
@pahadihaibhula39933 жыл бұрын
Your 1st mistake is front office calling time not using hello only use for good morning good afternoon and good evening
@chhetritech5529 Жыл бұрын
U got the point 👏 im still working as a front office assistant in a resort.....
@arpitpandit70884 жыл бұрын
(A.N.D) prrr video kro place sir
@umeshchali18692 жыл бұрын
👍
@manojdhurve63512 жыл бұрын
gerat job
@user-rm5xu1lc5i4 жыл бұрын
การโรงแรมแปซิฟิก
@chiranjeevisilentkiller55734 жыл бұрын
Am working in accor group of hotels ... Ibis Bengaluru city center
@noormohd86785 жыл бұрын
Sir Kiya ladko ko front officer ki job mil jati hai Kiya sir Kiya yah kebal girl ko hi milti hai
@pareshlakhiya65114 жыл бұрын
Boys ki bhi hoti he bt i thik ni8 job
@tigar8888 Жыл бұрын
I don't wanna be rude, but who can understood this ver. of EN 🙄
@manojdhurve63512 жыл бұрын
my life hotle job's
@user-fn7gb3kg8z5 ай бұрын
Background noise is too much
@bilathussain53076 жыл бұрын
nyc
@aqibhussain57265 жыл бұрын
no hello good mrning
@Rahul._here3 жыл бұрын
Ye jo damni kitni overacting ki...or baar baar...aaa aaa jese kuch chej yad kr rkhi ho....... person should b natural shakl achi hone se kuch nhi hota ... confidence k sath greet Krna ana chaiye....😁
@amitbiswasamitbiswas13223 жыл бұрын
Nice video.Sr apner phone number ta pl....
@hospitalityandcateringtech2 жыл бұрын
Thank you
@gouravrao26804 жыл бұрын
नमस्ते सर मैं उदयपुर से हूं मुझे आपसे फोन पर कुछ जानकारी लेनी थी अपने नंबर देना सर अभी मैं होटल में जॉब करता हूं ओके सर
@ashokkumarak81722 жыл бұрын
Sir Aapka number do mujhe job chahiye
@jagdishpradhan97852 ай бұрын
Very sorry to say, just would say your lectures should have practical knowledge in a hotel and then they should go to the prime platform.. I would give 1 out of 10 for this demo Check out. Just gave my feedback to make you more strong dear ones