Demo on How Front Office Works | Hospitality Industry l Hotel Works l Singapore

Hey guys ,
Welcome back . Please note this video was shot on mobile phone . Also , the people working are our Singaporean friends , thus the language tonning or ascent may be different . Please do not critisize . We tried to provide some captions but again the work is of our friends .
SO JUST ENJOY THE VIDEO AND PLEASE DON'T PICK OUT MISTAKES AND DONOT CRITISIZE ANY OF THEM...
Thank you

[@ambrishbajpai8926]

Tried very well, But lot of things missing just a suggestion At the time of reservation You have to ask about Email address,expected time of arrival, transportation assistance,number of guests, purpose of visit(like any special occasion) at the time of arrival Warm welcoming,need to confirm pieces of luggage,at the time of check-in need to re-confirm from guests is everything correct whatever details we have, while check-in talk about guests preferences and brief to the guests about Property facilities..and most important Keep Smiling .

[@bindukumari6983]

It seems like you already have worked as a receptionist

[@iliyaopritsov9390]

What you need to ask when client is making a reservation highly depends from the hotel u are working in. Expected time of arrival is not needed, every hotel has a specific check-in time u cant just go at 8 in the morning, except u already mentioned it when making a reservation. Confirming pieces of luggage also is not needed, its a hotel not plane boarding.

[@factcomparisons]

You are so informative do you have any Instagram

[@sandipadhvaryu2100]

Expected time of arrival is a important things , it's helps Housekeeping department to keep the room ready​ for the arrival@@iliyaopritsov9390

[@blackqueen7710]

Composed very well and in an elegance way ..I just love to be on people's service...it's so satisfying

[@jeevansagar5160]

Well done . U guys composed it very well ✌️👍

[@foundationhospitality3289]

Very well executed...Good job

[@myosetaung3757]

Thank you for your video make my knowledge.

[@VarunRaghavan]

You guys made my job approach very easy 😍

[@CashWaveEdit]

How much they pay ? Plz reply

[@mr.hotelier9056]

Nice explanation

[@mathswithricha2041]

Good knowledge

[@Professor_morte_1]

Thx sir it will help me a lot ❤️❤️

[@user-sam325]

Keep upload like this regarding HM

[@SantaibersamaNurMaria]

Good hotel nice sharing

[@jubaerkhan498]

Super ......thanks

[@f.k6525]

Amazing 👌 💯 likes from me very interesting video

[@thakurrahulsingh5481]

Nice video 👍👍

[@sourabhpandey6018]

Currently I am perceiving a degree but as per my knowledge there are many thing left like face expression hotel information you have to ask if the guest is coming by flight so how was the flight guest email content no in regcard and many more thing but you guys tried well keep it up

[@e021-dileepjayakody5]

Very good !!!

[@myworldtourism01]

Thank you❤

[@magysantiago5712]

Good jobs guys! Warm greetings form the Dominican Republic.

[@BoosChallenging]

Qlok

[@simrankaur6651]

Great

[@blendering3D]

the man didn't pay!! and still complains... it's just a joke, great work guys

[@Rakeshexposure]

One thing I would like to add, once guest confirm that he did not consumed anything but still we have to reconfirmed from housekeeping department about clearance and consumption

[@BookishGyanwithMsPreeti]

Thank you

[@SpecialGirl-RX6CP]

The phone man is indian.....right....he looks so nervous....but otherwise....he doing gud

[@bennyaquino5982]

poor Manager ever. Where is your eye contacts..you look not cofidence talking with the guest.

[@tusharahamed5918]

I think she was also a guest😆😆😆..just for acting purpose

[@jess_rose_26]

Very helpful video!

[@haribabudevarakonda4874]

Currently there is an opening for a F&B Cost Controller for a 5 star resort in the Maldives country, so if you are interested in joining us urgently, please reach out to us.

[@TheHotelierHR]

There are so many formula to remember in front office

[@roshandeyani7640]

He forgot to call HK to check his room . if he used minibar items,if any items missing like tv remote ,towels etc and things damage stain 😅😅

[@lakshmipathipathi9968]

Super sir I am front office student

[@15aswinrpillai84]

Which course

[@SAROJ-KUMAR-PRUSTY...000]

Mey karna chata hu bro...kuch details bata sakte hey

[@ashokpatole8856]

🙌✌️✌️✌️💪

[@madhav5976]

no smile 😭😭

[@engouchang7473]

Is it working in hospitality industry is as silent as your video?

[@backbencher_keshav4874]

Plenty Of Mistakes Is There Only A Hotelier Can Find It Out

[@israilali1393]

Lot of things are missing. But nice keep it up

[@smartyshadab]

How do u know

[@smartyshadab]

Are you doing this job

[@RitikSharma-bp3vm]

Departure time call housekeeping for check room & minibar

[@jaypawde7505]

good ha

[@riebuni1670]

This boy looks like scanty beggage more than guest

[@ishangurung1087]

😂🙏

[@jetpaarkhotel4904]

SHOULD HAVE COLLECTED GUEST ID WITH BOTH HANDS

[@sunnynoorani1272]

Am an experienced hotel receptionist 🥰❤️

[@Azg1989]

Hi, Can yu give us some informations or advice please ?

[@saraiyabharat2699]

Sir I am hotel management student sir very nice fornt office practical

[@murtazahmad8458]

Bro I am also a hotel management student kindly send me your insta id

[@saraiyabharat2699]

@@murtazahmad8458 bro 12 ka bad hm acha career opportunity ha and Singapore ma hm ki salary kitani ha please right information

[@murtazahmad8458]

@@saraiyabharat2699 yup

[@saraiyabharat2699]

@@murtazahmad8458 please information

[@saraiyabharat2699]

@@murtazahmad8458 please nabar

[@soorajraj8197]

If this is the way you handling a guest the hotel should close soon 👍

[@swarnavo6214]

😂😂😂😂😂

[@alisterantao3855]

They tried guys i knw not a professional way many things went wrong from reservation to guest arrival to check Inn but well tried

[@KAILENKIPGEN]

Just a suggestion don't use left hand...

[@dulalduttaroy1938]

hey...sir atleast turn your computer on.....

[@RoY-hl8ci]

Ye front office work jisme entrance me ap client se documents collect karte ho to vo karne k liye konsa course karna padega?

[@Unrealistics1]

Hotel management

[@haribabudevarakonda4874]

Currently there is an opening for a F&B Cost Controller for a 5 star resort in the Maldives country, so if you are interested in joining us urgently, please reach out to us.

[@muhammedfayas7845]

Qualification?

[@akefx.malayalam]

How much fees to study these in diploma 🙏

[@sunnynoorani1272]

I know how front office department runs ❤️🥰

[@ahou_singson]

Which one is good for cruise. Steward or front office?

[@ahou_singson]

Front office salary is same with the steward?

[@shudoo8062]

LOL I love how all these people are being armchair critiques behind the anonymity of their computer monitor. If you want to talk trash like some expert, at least get your spelling and grammar right. To the OP I don't see any of you guys making your videos public. Good job guys.

[@nishapaudel5042]

I things many this is missing like staff expression and checking time and occupancy time first a fall u have to try to handle the situation and than only if the situation is getting worst than only you have to call manager but any way I was nice

[@shudoo8062]

"I things" you work on your English before critiquing someone else.

[@durgeshmishra09]

You forgot too many things to inform at check in time

[@LAKSHMIK-mv8pg]

Super I am Marine catering & hotel management student👍👍👍👍👍

[@myworldtourism01]

Yes will make one more video if possible on that where everything will be covered

[@Annumani]

@@myworldtourism01 And he's using "aaaaa" "aaaaaaa " ..It's sounds very unprofessional ... Confidence also seems low ..Should work on that

[@shudoo8062]

@@Annumani It's ok to say "aaaa" I rather have someone who is a bit hesitant and shy than arrogant and belittling guests.

[@Annumani]

@@shudoo8062 mind your own work

[@citizzen5269]

They are taking rooms for sleeping and eating, but these hotel People's why made these fucking procedures

[@YashRaj-gv3od]

Badal Bot op

[@sunilmotwani8982]

sunilmotwani

[@alisontech222]

The Guest should check the card how much charge according to Bill given by Hotel... and Receipt paid by credit card for both Safety Reasons If I am Correct please...vote me... Thanks friends

[@yebolact2918]

Me at 2/8/23

[@komusomu9877]

This is the problem with most of the hotels. No welcome drink, no one went to escort the guest into the room

[@shudoo8062]

LOL ESCORT GUESTS TO THE ROOM?! No one has EVER had enough staff to escort every single guest to their room. Even the Ritz Carlton never did that unless they specifically asked for luggage service from the bellman. Unless you're some VIP. Please don't expect some resort honeymoon experience unless you are spendign thousands of dollars at a 5-diamond luxury/boutique hotel.

[@BpR98]

Come to the winestone in in orcutt California we will give you a welcome drink and a manager reception from 3-5 all you can drink

[@dorjichozom140]

what about after departure

[@myworldtourism01]

After departure , guest sit in taxi and go to their home - ;)

[@prakashthakur1285]

sound quality is very bad 🙄

[@sabirkhankhurshid5326]

First of all tell to your manager be Good In peaking English so we all will not spend much time to talk and to watch 😁

[@shudoo8062]

First of all, work on your own ability to "peaking English" before saying anything to other people 😁

[@pritamchettri]

No audio

[@rrisheekdandekeri890]

These people need to learn more so dull these sounded throughout the video.

[@aswathimanu1430]

So many things is missing...

[@haribabudevarakonda4874]

Currently there is an opening for a F&B Cost Controller for a 5 star resort in the Maldives country, so if you are interested in joining us urgently, please reach out to us.

[@Theknowledgetube2371]

Voice very slowly

[@sujitsinha5157]

You didn’t not ask how many adults

[@RAJENDRAPRASAD-hy5iu]

hi

[@rumplmistry2693]

Apka salary kitna dete hai

[@MdAbid-of4kd]

Hindi me nhi ho sakta hai Please bhai koi batao

[@suzuiiapexm3663]

Sank you onichan

[@Royalsyangjali]

Poor check in process

[@RAJENDRAPRASAD-hy5iu]

HI

[@myworldtourism01]

Hii

[@nazramz5224]

why not hire an actor? or at least a good one

[@Simple_Chora516]

English kaise bole 😭😭

[@ManpreetKaur-rg4kz]

Muh se

[@Simple_Chora516]

@@ManpreetKaur-rg4kz Accha ji 😅

[@AMIRTHETRAVELLER]

I’m not being rude but I don’t see any Interpersonal traits and productive communication skills in this entire video. Well! You tried, Good luck for your career 😊