Two Strategies to Improve Your Press Ganey Scores

Two Strategies to Improve Your Press Ganey Scores. Healthcare providers and organizations have long sought ways to connect more deeply with their patients; understanding the experience of moving through the care-to-billing pipeline is essential for any doctor or hospital system. Leveraging satisfaction surveys, although occasionally an effective strategy in traditional business spheres, is often more difficult in healthcare.
Patient satisfaction scores are the bane of many provider organizations, but they don’t have to be. Press Ganey has long been a fixture in the healthcare satisfaction survey space, and although the survey return rate hovers around 18%, there are ways to utilize these surveys that many providers are not taking advantage of.
The patient/consumer experience is a moving target these days; in the wake of COVID, the rapid growth of technologies and apps, and seismic shifts in the solution vendor landscape, understanding each patient's care journey is nearly mandatory for provider organizations hoping to stay competitive.
In this video featuring Chilmark analyst Elena Iakovleva, we'll dive into how to make the best use of Press Ganey surveys. It is possible for practice in the lowest percentile of scores to jump to the highest percentile by implementing only a few changes. Patients and providers working together to communicate about the healthcare experience can only be beneficial for each party, and for our healthcare system as a whole.
This issue can be examined in the context of our upcoming Market Trends report, ( go.chilmarkresearch.com/cr-cu... ) Technologies Driving Improved Health Care Experiences. Available to members of both the Chilmark Advisory Service and our new retainer service, this report will examine the evolving landscape of patient engagement solutions and vendors who occupy this market space. This report can be purchased a la carte as well; please reach out via the form for updates.
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[@Chilmarkresearch]

We’d love to hear your thoughts on this in the comments! If you’d like to connect to chat about anything in this video, feel free to reach out and we can set up a time to connect. Connect with us: ChilmarkResearch.com Send us a message: go.chilmarkresearch.com/contact Follow us on social media: twitter.com/ChilmarkHIT www.linkedin.com/company/chilmark-research/

[@drdhruvagulur]

As a patient experience speaker, I found your video inspiring. Thanks for doing the video. I have had a lot of success with letting patients know that they will be getting a survey!

[@ValdiLewis-wp6lf]

I enjoyed your video. How can I increase my Press Ganey scores in terms of Cleaning in wards. Especially when there are a 5 bed room sharing the same bathrooms. I am a visible housekeeping manager but I would welcome some ideas to increase our 3 moths rolling scores. I try to focus on Patient surveys and a project called a Happy hour deep clean with additional staff.

[@zfhajjiri]

Where is the next video

[@Chilmarkresearch]

We will be uploading that in November. Thank you so much for your interest!