Citiz Platinum - Cleaning

[@NocturnalSessionsDJ]

Is there any way to clean also internally the machine by a program which is set by the specific buttons combination? Like with the Vertuo machines? Thanks in advance.

[@DI-yk3zh]

Yes it’s called descaling- there is a video on that as well

[@NocturnalSessionsDJ]

@@DI-yk3zh Thanks for your reply. I have watched that video but it's not especially for a cleaning process if I am not wrong right? The video refers to when you need to use the descaling kit too as much as I remember. I mean if there is any button combination for this machine here which works as the Vertuo's cleaning process by using just water. So you may mean that I need to use a normal coffee process but without a capsule so it uses only water? Thanks in advance.

[@nespresso]

Hello, and thanks for reaching out. Please identify your location, so the respective team can assist you.

[@NocturnalSessionsDJ]

@@nespresso Hi. Thanks for your response. It's Greece.

[@cyberfranz]

In my case, the orange light is steady, to start the descaling mode I had to press 2 not 3 buttons simultaneously. after the descaling and rinsing was done, the light is still steady orange.

[@nespresso]

Hello. Thank you for reaching out. Please let us know where you are contacting us from, so we could further assist you.

[@cyberfranz]

@@nespresso I am contacting from Germany, the machine was bought in Italy. Support language can be english, german or italian. Thanks

[@MarieJourdheuil]

Bonjour, dommage que la vidéo n’est pas en français impossible de détartrer ma machine. Le voyant rouge reste toujours allumé.

[@nespresso]

Hello and thank you for reaching out. We are sorry to hear that. Could you please identify your country of residence so we could further assist you.

[@MarieJourdheuil]

Comment se fait-il que l’explication du détartrage n’est pas en français ? Merci

[@arnoldvolken4699]

Was kann man dun wenn alles blinkt

[@nespresso]

Hallo, es kommt darauf an, wie die Tasten genau blinken. Alle gleichzeitig oder abwechselnd? Schnell oder langsam? Unter folgendem Link finden Sie hilfreiche Infos zur CitiZ Platinum: nespres.so/a/0vfeue Wenn diese die Herausforderung nicht lösen, kontaktieren Sie uns bitte mit einer genaueren Beschreibung des Blinkverhaltens. Nespresso in Deutschland erreichen Sie gebührenfrei unter der Rufnummer 0800 18 18 444. Freundliche Grüße, Ihr Nespresso Team