Citiz Platinum - Water hardness setting

[@h.cft.]

Do I need to test the water hardness?

[@nespresso]

Hello. Over time and usage, the hardness of water may cause mineral build up in your machine. This affects the temperature, flow and overall performance of your machine, so be sure to descale with Nespresso Descaling Solution every 3 months or 300 capsules. For further assistance, please call Nespresso directly we're available 24/7 at 800.562.1465.

[@SQARM1]

I didn't receive that hardness test stick in my order of citiz platinum

[@nespresso]

Hi Raffi, where are you located?

[@SQARM1]

@@nespresso Ontario, Canada

[@nespresso]

Hi Raffi! 👋 We regret to inform you that we no longer include water hardness test strips with machine orders. We apologize for any inconvenience this may cause. Rest assured, our machines, including the Citiz Platinum, are designed for reliability and durability. Following the user manual for regular maintenance and descaling will ensure the longevity of your machine. For additional support, please don't hesitate to visit our website: nespres.so/a/7027f4, or call our toll-free number, 1.855.325.5781 and our colleagues will be happy to assist you. We hope this information is helpful. Cheers! ☕

[@CHSlacrosse30]

@nespresso @SQARM1 I just got the Citiz and I got the test strip

[@teamlegcr7600]

Y a t-il du français ?

[@Sergio-re2uq]

En français SVP

[@nespresso]

Cher Sergio, Veuillez nous excuser pour la confusion, mais les sous-titres français sont disponibles en choisissant "Anglais". Sinon, retrouvez également le guide d'instruction directement sur notre site dans l'onglet "Machines" puis "Assistance machine". Si besoin, n'hésitez pas à nous rejoindre sur Messenger pour plus de précisions : m.me/Nespresso.FR Belle journée. Eunice