CleverSpa Hot Tub how to fix/repair (1)

[@k.j.1740]

Top man ! Excellent video, very well explained. Saved me loads of time replacing my heating element. Thankyou.

[@staceykaye7125]

Very helpful worked perfect for me thankyou took me 35 mins to do but very simple fix

[@C.Pain_0113]

Hi mate brilliant video. I was wondering if you could give me some advise. I have a cleverspa waikiki 7 person. My pump is loud and doesn't heat up amd flows slow. Do you have any idea what the problem could be. I don't want to start buying parts without knowing because, as you know, they are expensive. Your advice will be very much appreciated. Cheers.

[@whu-wp2mk]

Hi william, i cant seem to find an answer to this question anywhere so hope you maybe able to help. The heater just stays on as the blue light wont go out and all that happens is it gets to 42°c and then get an error, the button for the temperature adjustment/lock isnt responding at all. Could this just be a control panel change do you think? As everything else seems to be fully working.

[@andylynch69]

My clavaspa pumps up should it be pushing air through the jets/bubbles at the same time? Also could I inflate it without the pump/electrics in situ? Just so I can check it for a puncture?

[@alihawkins636]

Hi can you advise me on how to proceed with my heating as mine won’t heat up you said it might have tripped how Do I get it off being tripped,Ali

[@Xorue]

Hi. I have taken the yellow impeller out. The fans only spin about half way. Is this normal?

[@JemmaHall-f9h]

fantastic video so helpful thank you should the propeller go all the way round or just back and forth

[@williameccleston3845]

The propeller spins one way 360 degrees, clockwise in order for the water to flow through the inlet

[@matttaylor3870]

Hi brilliant video m my spa is not blowing air pump not on just clicks any ideas thanks

[@QueenShev7]

Hi I think your video addresses my issue and was very helpful but I can't detach the motor from the spa itself so can't fix it :( any suggestions?

[@darrenjackson2676]

Thank you for this. Is there a non return valve in the water pump / heater components?

[@williameccleston3845]

Hi Darren, The answer is no they only return valve I can see is the airflow from the pump as I’ve described in my video I will be doing another video with all the breakdown on each part within the pump housing very soon

[@sportsmassagehove1729]

Hi William, thanks for the video, my hot tub has no power, could you advice me which parts I should check? (Fuse is fine) Thanks for your help

[@williameccleston3845]

Sorry about the delay in responding (away from home) if you haven’t already fixed the issue, I would take the box unit out of the hot tube, take the top section off (see my video) then check if the main wires coming on the main lead from the breaker ON/OFF, check that you have a live feed (red) you should be getting 230V ac supply, before the wires (black & Red) convert to 12 volts 500mA in the transformer wires coming out of the transformer black box, please check if there is any lights on the instrument panel on the top of the Hot Tub first, if you have any lights on then it’s unlikely to be loss of power, ( if you are not competent please don’t attempt this job and get a electrician to fix it) hope this helps regards William

[@carolesate6864]

Hi william , fumming aint the word , pump stopped so followed your video took it out propeller started working again after we filled it over the filter so continued filling it to max level and not working again only bought it july 2022 used it max 12 weeks

[@jasonwest3535]

Hi,,I have a clearspa and it's not getting to temperature,just change the heater element,and am still getting a code JJ code,any ideas what it could be,thanks

[@nikkirowland8447]

How do I get this unit out I've been trying for over an hour thank you for the help

[@jasonhallberg5032]

Hi done temp gage and heater but now keeps keep switching of not at the mains just the filter and heater goes off please can you help

[@la_mitchell]

Hi any help with my issue our cleverspa has been off all winter switched it on today and it’s reading HL code switched it off and on again still the same , I’ve just emptied it out to clean it and wondering if you can help many thanks 😊

[@EmmaWood-p5w]

Mine is the same did you get a fix?

[@ellenlucke7139]

Hi William, hope you can help when we turn the cleverspa on its ok then we press the heat button and it trips the whole house out, it is still under waranty but sadly cleverspa company no longer exist after painstakingly trying to contact them. Hope you can help thanks Ellen.

[@williameccleston3845]

Morning David, please be aware that this information is only my observation and any electrical issues should be carried out by a qualified electrical engineer, I’ve checked the ohm on the one I have it’s showing 19ohm across each element, so I don’t think it the heating element I would check the thermostat and possibly replace it, this sits on top of water out let, check your pump is flowing by putting your hand over the outlet, if it’s not flowing then it’s possibly the pump propeller not rotating or pump motor failure, also check the continuity on the two black switches on the side of the heating element casing (which you can see on this video) hope this helps you.

[@paulgibbo1281]

Hi there my clever tub was inflated all over the winter. But when I topped it up with air, the tub started to go down I can't find a leak. Is there somehow the unit can leak air. The only thing I did was to top air up. I'm thinking is there something related to that could be leaking. Also how do you get parts for them. Thanks Paul

[@williameccleston3845]

Hi Paul, when the air pump is running in side the housing it passes through the none return valve (see my video) it running down and out through a connection pipe which feeds both the bubbles and connection air outlet, which you use the black pipe to feed air back into the tube outside wall to inflate, Its most likely to be a air leak from the Wall of the Spa, When you blow up the wall and remove the black pipe there is a none returnable seal on the air inlet (this will leak if it not screwed up tightly, Make sure the caps are secured, check the bottom pipe clip isn't loose (under the housing), The best way to test for a leak if you are struggling to find the leak is the same way as testing a car tyre, buy a big cheap kids padding pool and turn the spa on its side inside the padding pool (you will possibly need two persons to help you) and rotate to see if there is any bubbles PLEASE BE AWARE, you don't wet the control panel, You can also do this test by submerging the area around the housing box ( bottom of Spa) but NO MORE THAN 6 INCHES as the housing as legs and won't get any water in the main box (again check my video) you can buy Spa repair kit online and most other parts on ebay, I hope this helps regards William

[@andylynch69]

Hiya Paul, did you find a fix for this issue, mines doing the same

[@paulgibbo1281]

I was told that the inside had a puncture. So was unsure, just couldn't get it to blow up. I found a cheap cleverspa inner on eBay. It was a black one and was £85. Good luck.

[@lydiahodgson8304]

So helpful!!! I’m getting HL Error Code, we think it could be the propeller as there’s no movement/suction from either water outlet or filter; and CleverSpa are no help. We’re just trying to prod the propeller now to see if we can get at it without taking everything apart.

[@williameccleston3845]

Hi Lydia, An HL error usually means there is a blockage, preventing water from circulating around the pump & heating system. The blockage can be caused by a dirty/old filter, a blocked impeller or limescale build-up, especially if you live in an area with hard water. This can cause an artificially high temperature reading to be displayed on the control panel.If so, please follow the below steps to try and resolve this issue. Check for water flow: Place your hand into the water approx. 6-8 inches away from the outlet.​ You should feel the water flowing through the outlet valve. If the flow rate is very weak or non-existent or your hot tub is making an excessive rattling/grinding noise, follow the steps below: Ensure that your filter has been cleaned. Be sure to also clean and rinse the protective filter cover. Replace your filter with a new one. Ensure the filter is not overtightened.Is your CleverSpa® still showing HL and not heating, despite cleaning your filter? If so, please follow the below steps to try and resolve this issue: Turn off the filter and heater. Remove the protective filter cover and Filter. Place the filter cover over the filter inlet and use an elastic band to hold it in place This helps prevent debris from being drawn into the pump while there is no filter fitted. Press the ‘Heater’ button on and reset the temperature on the control panel. If the temperature now begins to rise and maintain its temperature it is likely that your filter needs replacing. Please replace your old filter with a new one. Check out our filter maintenance information. Limescale Blockage Many areas have hard water, causing limescale build-up within home appliances. As with other products we strongly advise that you incorporate a descaling routine into your CleverSpa® maintenance schedule to reduce the effects of limescale build-up. Its recommended that the CleverSpa® Descaler is used weekly to prevent scale formation and build-up, this will ensure your hot tub is running smoothly. Turn off the CleverSpa® at the mains. Remove the Filter and protective cover. Place your garden hose pipe against the filter inlet hole and outlet holes. Run clean water through the system, helping to remove any debris or loose limescale. Collect and remove any loose particles from the water, ideally using a net. Follow the instructions for use as directed on the Descaler packaging. Impeller Blockage/Debris If your CleverSpa® is used without a filter, or debris has been drawn into the motor it may cause the impeller within the water pump to seize. We advise following the below steps to check for problems:Turn off the CleverSpa® at the mains. Drain the water from the hot tub Remove the filter and protective filter cover Perform a visual check of the outlet inside and out - check for anything that may be obstructing the water flow. Hope this helps

[@stuartmurphy6939]

Hi, I've just today started having an issue with mine where as soon as i press the heater button it trips the RCD. I first thought this might be a heater element failure but noticed you mentioned theres trips on the element housing? Can these be reset? Just before i tear the thing apart. Thanks in advance

[@williameccleston3845]

Hi Stuart, if the RCD is tripping out then it could be a lot of things, firstly check the cable for damage or bad connections, particularly around the control panel on top of the inflated wall check if any water as got in, The heating element can trip the RCD but I would expect an error code first, the same with the thermostat switches it doesn't look like any have a reset button, most thermostats will reset when the temperature drops (expansions spring/coil) if its tripping out as soon as you press the ON button, it's likely to be the black cable or the Tramsformer inside the box so check this first, if the cleverspa instrument panel is lighting up then press the filter button (should have water flowing) & inflate/air jets buttons (Air flow) separately, then the Heater button (check which one is tripping the RCD, the main wires run into the transformer then output 11.6 Voltage to the motherboard next to the air pump, check if your getting any voltage out of the transformer, if so disconnected the black wires connecting the two thermostat next to each other on the outside of the heating element housing, and see if this as stopped the RCD from tripping out, let me know how you get on, please don't carry out any electrical work if your not competent enough for your own safety

[@stuartmurphy6939]

@@williameccleston3845 Hi sorry forgot to update on this, the heater element was the problem, it had burst and corroded, replaced and was back to normal then shortly after received an error code about the temperature being too high, replaced the temperature probe and all been fine since. Thanks for the video, steered me in the right direction!

[@CharlieDErcole]

Great video! My problem is I’m not getting any bubbles and I can’t hear any noise either. Heater and filter works fine also bubbles/inflate light comes on but nothing happens. Any help would be greatly appreciated. Cheers.

[@williameccleston3845]

First thing I would do is check the air tube valve isn’t stuck closed (as shown in my video, it’s the most common problem) check if the spring is opening and closing and you can blow air thought the tube (it only flows one way) second try running the pump without the top piece on for a few seconds to see if any air flow is coming out of the pump( if yes then the problem is probably in the Plastic pipe connection going into the inside wall of the HotTube (check the plastic pipe hasn’t bent at the bottom, which will prevent airflow into the HotTub wall) if the pump isn’t running, No Sound or air flow without the top piece on then it probably is a electrical problem, which should be showing up as a fault code

[@MILLIONMILESFRMHOME]

Hi, I was just wondering your videos are amazing by the way, i do believe I found the issue…I do believe the impeller is broke as the yellow part just keeps rotating on its own whilst the magnetic part is still… I’ve tried looking everywhere for the part (Amazon version is too small) do you know of a place that sells the impeller? As the metal rod is 8cm the dimensions of the yellow thing is 3.4cm height of the yellow things 6 spokes is 0.8cm magnetic body is 3.9cm , I can’t find one that size anywhere !!😊

[@williameccleston3845]

Hi, you can buy the impeller from EBay there’s quite a few sellers, (just search for clever spa yellow impeller) I believe the sizes are by the colour code, each colour is different a size, unfortunately, I can’t see any sizes within these seller’s Description on these sites, they are quite cheap under £10 pounds, I would take a risk and purchase one, I hope this helps, regards William

[@oldmanoverboard]

My Clever spa isn't heating the water, no error codes. I have measured the resistance of the heater element at 32ohm in total & 16ohm across each element. Can you check if yours has the same readings please?

[@williameccleston3845]

Hi Dave I think the heating element is working fine, I would check the thermostat switch’s the first one is on top of the outlet (two small wires together)Look inside the outlet, and you will see it hanging down, The second thermostat is at the rear halfway down the chamber it has two black wires either side, You also need to check that your getting a live feed when switch the heater switched on to the element, Is your pump running water flowing threw the inlet and outlets

[@kevinbriggs5669]

Thankyou so very much my friend😊

[@michael3045]

Hi , my problem with our clever spa is that it doesn’t stop heating up. Worked fine for a year but it has basically melted the socket that it’s in and plug. I would have expected it to fuse but it hasn’t. Any suggestions?

[@williameccleston3845]

I am Michael, sorry I've not got back to you soon, Just a couple of things Firstly the cables rcd should have tripped your electrics commonly if there is any faults in the pump housing box and a error code would be showing, If the socket plug is getting hot then this could be a number of problems, check It's not an overloaded socket, In all cases I think you need to get a electrician or competent person to check out this electricity fault, check the cable' it could be you've got it coiled up when switched on which could generate heat, It's recommended you do not plug this into any extensions lead In either case it should have tripped out within the plug or the rcd itself So this could be faulty If the heating element is not switching off when it's at its desire temperature then the thermostat or trip switches inside the box are faulty, I'm going to post an other video showing the parts inside the pump so check it out

[@gaywelshboy6811]

How do you get that out of the spa

[@humaali1568]

Hi i have a clever spa hot tub - it trips every time I switch the heater button on. No error code showing. All other functions are working fine. Any advice what this could be? I’ve called many electricians but all are saying that they don’t repair hot tubs … I’m really struggling to get this fixed… any help greatly appreciated

[@williameccleston3845]

Hi Friend, I won’t be able to give you a definite cause, this could be a number of problems, from a loose wire” earthing to ground or water damage in the electrical system even a faulty heater/ propeller motor, you do need to get this checked out by a electrical engineer or a person who is competent with electrical equipment, I am sorry I can’t help you any further

[@humaali1568]

Thank you!

[@alexhouston3912]

Sounds like the heating element is tripping the hot tub, I've had this problem on many different tubs

[@lpatterson5005]

Great knowledge

[@lucyb943]

Can you help me with mine pls

[@darrenstevens8729]

Is there a reset button to reset error codes please

[@fenwickridley]

Hello.. my cleverspa is flashing HL and beeping but it won't stop or switch out ..not sure what to do... can you help ?

[@williameccleston3845]

(Hi it’s most likely to be a faulty temperature sensor, I would change it, check out my video which explains where the thermostat and sensors are I’ve cut and pasted below the recommendation from a personal working in the spar industry see if this helps, (The HL error often suggests the appliance has detected its over temp (42 degrees or above), and cuts out to prevent anyone being harmed by the water temp exceeding the max set temp (40). On most of the Cleverspa range there is a reset button on the side of the pump, power off the pump at the wall then see if you can locate the reset button, it should push in and hear a click and then power the spa back on and the fault should clear. Where the fault does not clear the issue will be due to a faulty temp sensor and that would mean sending the pump away for repair or arranging a warranty claim with Cleverspa.) Hope this helps regards William

[@fenwickridley]

@williameccleston3845 mate thanks so much for replying so fast you're a legend... massive silly question is though , where is this reset switch.. I'm not sure where to look really

[@fenwickridley]

@williameccleston3845 mine is the one with a small black on/off(test) switch near mains plug and all built in heater n filter

[@williameccleston3845]

Yes it's sounds like the thermostat is the falt or the water isn't flowing fast enough through the water inlet and outlet, check there isn't anything stuck in the inlet near the propeller, remove the filter while testing, if the water is flowing OK its most likely to be the thermostat

[@fenwickridley]

@williameccleston3845 ahhh OK.. is it easy to replace the thermostat? And do you know the best place to get one ? You should be on commission bud

[@nikkirowland8447]

Mine won't turn on 🤷🏼‍♀️