Working As A Food Delivery Rider: Are We Paid Enough? | Talking Point | Full Episode

In part two, host Steven Chia puts his pedal to the metal and becomes a food delivery rider. He finds out how dependent riders’ earnings are on platform algorithms and how certain incentives can make or break their daily income. He also investigates if their earnings that riders make is enough to last them through retirement and what more can be done for this group, besides the current protection measures out there.
Watch Part 1: • Food Delivery Hustle: ...
Watch more #TalkingPoint: • Talking Point | Full E...
About the show:
Talking Point investigates a current issue or event, offering different perspectives to local stories and revealing how it all affects you.
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[@rnrnrina]

steven's dedication to each talking point topic deserves an award. someone give this man a huge raise on top of the award!!

[@bulls85]

He needs to move to vice news to cover bigger stories

[@fansizhe9997]

He covers Great stories!!!👍👏🏻👏🏻😍💝💝💝💝

[@wasabifighter5561]

Erm, he has a team. They deserve as as much as him.

[@toshimigita]

I want to add the meme of Lee Hsien Loong: Someone give this guy a HDB 😂

[@HauTran-sunfromsouth]

@@toshimigita 😅😅😅

[@c4un544n5]

Steven if you are reading this, huge respect to you for really putting yourself out there in the field.

[@casie8621]

Bigger respect should be given those riders that do delivery daily rain or sunny

[@danneh8777]

Finally the truth is out everyone thought we riders earn big money because of blacksheep that post their 5k earnings.. grab is getting worst week by week cut our pay and can you imagine when government make cpf contribution mandatory how much James wouldve earned? Glad he’s finding a new job. Please don’t tell me government care about delivery riders they just want our money all this while no cpf food delivery is like self employed and to some it’s like a side hustle job watch riders quit when they make cpf mandatory

[@Steven.Chia.Singapore]

thank you!

[@grabadventures]

As a part time food delivery rider this episode is very well done. A lot of what James is going through is what the silent majority go through on a day to day basis.

[@YoutiaoVlogs]

😂 😂 😂 I stopped watching at woodlands many orders

[@Goodwonderland191]

@@YoutiaoVlogs i feel lies and nowadays where got many orders in woodlands areas for grab

[@kengleetan63]

When ones life as a local ends up this way , when he has passed his 40s and 50s, there is no praise when his suituation gets highlighted. As a matter of fact, it is his lousy attitude to how he plan and structure his life journey that got him this way. Despite his lack of education, if you have glanced his resume when he tried to re-enter the work force, he did not even have a 'O' level cert. Neithier did he want to do a job that require a skilled trade or learnt a skill trade. This kind rather do jobs just like food delivery, that does not require specific skill sets for 30 over yrs, if he had learnt a skilled trade so that even if there was no employer willing to hire him, he can always use the skill trade to earn a very decent living himself , irregardless of the cost of living changes. Kinds like James rather bop around aimlessly ,with a hope to 'make it BIG one day' attitude , if that was the case, he might as well join PAP ,which only need wayang skills and hope he get invited into a GRC and with that said....the rest is history!😆😆😆😆

[@roxy_xcxc6869]

😅 Grab rider $6,000-$9,000/month the most highly paid platforms of all times..

[@YoutiaoVlogs]

@@roxy_xcxc6869 ringgit maybe have this much

[@ianpolo5673]

Respect to the delivery rider, that's hard-earned money. On the other hand, is good that we have a programme like this CNA insider that goes in depth into the daily lives of the people, to really understand the real issues, benefits, etc and unfold hidden problems for solutions for the better improvement. Respect to the presenter, Steven, as well. Well done!

[@NazriB]

Lies again? Lying At Grab

[@lshj82]

this is real journalism. thanks.

[@norman6499]

I criticised alot, but this cna host has earned my respect for being down to earth and actually go through the experience himself to see the problems that society face. And he has been doing it for so many years already

[@2129hours]

This person from grab should be the one who go ard with the riders like Steve before he speaks.

[@foxxysoul9502]

OMG, Im amaze with you Steven and your whole team! This is journalism with real time action! I appreciate you taking the extra steps in talking to Grab about the rider’s concerns!

[@CNAInsider]

Pt 1 on delivery riders: kzbin.info/www/bejne/bZ6ofoOuYqt1b5o For all Talking Point episodes: kzbin.info/aero/PLkMf14VQEvTai524iU74UlzpWvb1RRAvl

[@Jay-ru2cw]

I am loving the videos put out by CNA insider! The quality in sending clear messages and creating awareness is impeccable! Keep doing what you are doing especially Steven, the other hosts (e.g., Diana Ser) and the team behind them (camera crew, editors, producers). A lot of effort is put into these educational videos. Looking forward to more of such videos. One feedback I hope CNA insider can look into is to make it easier for the viewers to watch all the videos within the same series or episodes.

[@Steven.Chia.Singapore]

thank you! A whole bunch of us working together to make this happen. Definitely more to come!

[@CNAInsider]

Hi Jay, point noted, thanks! For reference, here's the playlist of all Talking Point episodes kzbin.info/aero/PLkMf14VQEvTai524iU74UlzpWvb1RRAvl

[@jonathanteo198]

On the one hand, paying 20-80% more for food to be delivered vs dining out seems 'unreasonable' for consumers, but on the other hand, paying drivers such low amounts for that much work seems borderline exploitative. Is it a case of too many drivers chasing too few orders so companies can afford to pay less? Is it because hawker fare are generally cheap, so thinking of delivery fee in terms of percentages makes them appear 'unreasonable'? Would improving pricing transparency (between stalls, delivery drivers and platforms, who gets what) help the situation, or just make it worse because people start to realize just how much the luxury of door-to-door delivery is actually worth? Are these just fundamental challenges for last mile delivery of cooked food in an affluent country where cost of living is high? Fundamental challenges aside, how about building and designating dropoff points in neighborhoods specifically for food? This will save drivers time from walking all the way to the doorstep, waiting for customers to pick up their phones, answer the door etc. Charge extra for individuals who want the luxury of delivery to the doorstep while offering concessions for individuals who need the service for medical reasons etc.

[@Tankpacqikcao]

Tldr. Honestly, just too many staffs. If all paid high price, company bankrupt. They pay what they could to sustain, even after their own HQ retrenchment. So seriously, its all too many staffs chasing, not many have lasted in this industry, most have since went back to their old jobs. The job they were doing before being lured to do this so called "high" income job

[@3vilMTV]

'unreasonable' is subjective. I feel that you're overthinking this whole thing. It's not exploitative when they're not forced to stay in the job, in fact there's no contract binding them! If it's too little pay riders can opt to do other jobs. If it's too pricey, customers can opt to choose another service or engage the food delivery service at all. It's a service in free market provided by a for-profit company after all, so its up to Grab to figure out the optimal fees to charge customers as well as optimal pay for deliveries to maximize profits. As of now it is as clear as it can get. Customers can see the fees upfront before purchasing while delivery riders can see how much they are making each job.

[@patt5085]

Any job that can be easily replace will sooner or later become temporary for employees, whether overstaffed or a change in policy. Even office workers need to upskills themselves and learn new things all the time. In this economy its better to find a job that you can improve yourself.

[@akhbarkhanmohamad6705]

Good idea.

[@XC-iy4il]

@@3vilMTV the point of this great documentary is give up a perspective on food delivery from the perspectives of riders not the company; "force" and "exploitation" are only relative.

[@eightmile972]

Actually most gig workers started in this line as they've grown weary of a normal job and decided to do this for a while, sort of like taking back some control of their lives. But what they don't realize is that a while soon turns out to be one year, 2 years, 3 years, until they're stuck in this gig and find themselves detached from the job market, making it difficult for them to be employed again. Working gig jobs like food delivery, phv, may sound enticing to someone suffering under the thumb of their bosses. But really it's jumping from one hamster wheel to another hamster wheel. These platforms are nothing short of exploitative. They charge customers delivery fees and also take 40-50% cut of merchants' earnings, yet they pay a pittiance to these riders. These riders are sweating it out, braving the elements and working under the prospect of serious injury or even death, while Grab has a massive building with plush, well renovated offices.

[@dsjc_]

Actually the platforms take about 25% commission from the merchants, before GST. Still high, but thought i would correct you.

[@n0ret82]

@@dsjc_ i believe he stated 40 - 50% of merchant's earnings not 40-45% of their revenue.. meaning to say: for every $4 item, $1 is paid in commission, that $1 might be 40-50% of the profit for that entire $4 item

[@dsjc_]

@@n0ret82 You might be right. Merchants also tend to price their items higher on the platforms so they can maintain a decent profit margin after commission. Customers are paying quite a premium if they want to order food instead.

[@charmainewong6087]

In short, I don’t find this system sustainable. It is not environmentally friendly, too.

[@rulcalisto]

@ eightmile. I agree with you. I am now weary of normal jobs. I love being in control.. of my freedom now.

[@the_wandering_hamster5054]

Boots on the ground work from Steven and that is what makes this entire series a joy to watch! Huge respect to Steven and the team behind these episodes!

[@ownthegame3]

Respect to the food delivery riders! Behind every one of them is a story. Good for CNA to show and let everyone appreciate their hard work and hard earn money under the harsh weather; rain and shine.

[@toixcchicken4019]

The acting, and the dialogue.......so much better than Channel 5 drama stuff

[@SatsuiMCOC]

Cos this is truly reality bro

[@awkwardsmile]

Your comment very toxic, bro

[@toixcchicken4019]

@@SatsuiMCOC how true is it bro?

[@toixcchicken4019]

@@awkwardsmile can you take it?

[@lukmanariff6839]

The situation is not so different to what we are facing in Malaysia. This is a very good explanation to the public about our struggle with this job. Thank you CNA for covering this.

[@CavernSaga]

Great episode! As a frequent user of food delivery services, I never really thought about the challenges faced by food delivery riders. It's clear that they work long hours and face numerous risks on the job, but it's unfortunate that they don't seem to be paid enough to make ends meet. I hope this episode brings more awareness to the issue and that companies start taking steps to improve the situation for their riders. They deserve better treatment and compensation for the important work they do in helping to feed our communities.

[@Jayalen]

Lol we have already given up hope of Panda and Grab doing better for us riders. Also, I've received my fair share of abuse on the roads. Drivers accusing me of riding recklessly when I wasn't. Pedestrians hurling bottles and vulgarities at me for no reason. Ppl mocking me when I am collecting food. Society will never change their perception of us and we don't expect them too. After all, we are the "pests on the roads"

[@CavernSaga]

@@Jayalen it’s tough. I assume those working higher up, pressing buttons and making eenie meenie minie mo decisions receive higher pay than the core workers who without them, the company won’t exist

[@Jayalen]

@@CavernSaga always has been. Even the corporate world is like that too hahaha (I used to work in an office job before becoming a rider ;) )

[@emilia2411]

Try tipping the riders. I tip minimally $5 in cash. The delivery guys are always so happy

[@tunim4354]

You never thought about how tough it is to be a delivery driver? What are you, a four year old? How great can it be to drive all day in whatever the weather may be, and get paid in pennies?

[@Alan-Aus]

Steven is number 1 journalist, he always put more efforts in

[@hoyokkeen7905]

Steven thank you for the videos. Actually Grab has this very unfair distribution of jobs for this riders. As a Sapphire tier partner ( walker ) we have the same issues that James has. Our jobs get paused for an hour or more on a daily basis. When they want to assign jobs to the partner they will do so even if you are an emerald tier partner. Talking about shifts as a walker we do not have shifts even if we are holding Sapphire tiers thus making it even more challenging to get jobs during the shift hours. Jobs are give to walkers with a distance of 1.6km and more with miserable rates given. Maybe you should try to interview a Grab delivery partner who is a walker to get more details on the issues we face.

[@HelloWorld-pc3ku]

10hrs for $37 not worth it, rather get a parttime with medical benefits and insurance coverage from company.

[@eudorac91]

wah this just kept getting better and better hahaha. I don't fully agree with what the Grab management said in response, but I'm glad Steven took James' questions to be addressed, and for that section to be included in the final cut for the show! Love this and I'm being so echo-chamber-y by now, but Steven - you and your team do a fab job on these series, thank you!

[@minchutong9296]

Hats off to all food-delivery riders, on a side note, we as clients, in general should be considerate and more tolerate to food-delivery riders. I have been one of them before and i totally understand how tough and challenging it can be. A lot of anger and frustrations sometimes are just vented to delivery person if some hiccup occurred. Be it on platform providers or algorithms, rule setters should have a system that could support and subsidise riders in different aspects. and hats off to Steven to be part of the crew and experience the whole operation himself. This is not easy though

[@janicetan4626]

I feel sorry for James. Hope he finds a full time job soon with reasonable and stable income. Can WSG or e2i help him get an employment?

[@kengleetan63]

Are you sleeping? It was and is the exact ppl in charge of the country that somehow got James where he is now. No need to guess, his position is replaced by SPass. Even if James would want to downgrade to become a waiter or kopi tiam kia, that position is also being taken by WP!😆😆😆

[@theendtimesmarketpredictio4940]

@@kengleetan63 Possible ...Possible ...

[@mrashid3643]

I am not from Singapore but am a huge fan of CNA and my gratitude goes to Steven Chia. His genuine interest and thorough research of his subject matter makes for fantastic viewing and is very informative. I had a rather dim view of Singapore as a frequent visitor but CNA has completely changed my views about this country which I now see as being awesome.

[@dd-dd2co]

The Grab Group Managing Director seems very low quality, whose arse did he kiss to climb to his post?

[@JP-jo5bd]

what do you mean by "effort"?! kudos to steven chia for asking the right questions to grab!! you became the voice of grab drivers! thanks CNA!

[@eppy]

Wow grab you measure efforts vs distance? What about time spend waiting around for orders? And vehicle maintenance costs? 1.4k in the F&B industry is what you benchmark against but has the company thought about the benefits and safety aspect of things?? Riders out on the road facing the elements vs a largely indoor sheltered jobs?? Think grab should and must pay riders more than just simply peg delivery fees to the f&b industry in general. The risk factors simply doesn’t match up.

[@mathidear]

Now lots of Malaysians using Malaysia registered bikes using other people's account to do delivery right under our LTA and NEA 's NOSE and nothing been done

[@bahbahbah8460]

$4 per hour.. that must be the lowest-paying job in singapore in 2023

[@singapore_liu8639]

U haven't compare to cardboard picking

[@abdulhalim-jk9lz]

My personal opinion, the food delivery gig should be upgraded from gig work to normal work. The companies should limit the employee intake by area (lets say 10 to 15 riders per area) and provide contract on maybe 6 months basis or yearly basis. This can help regulate the pay and also ensure people not fully stuck in the delivery work

[@Nic-yf7fc]

So many riders how to allocate, easy to talk only

[@abdulhalim-jk9lz]

@@Nic-yf7fc i did say limit the intake and made it a renewable contract.

[@DJPatesBlog]

The price is lower for stacked orders because of the distance from pick-up to drop-off is shared with other orders. At times for fast food restaurants, the cost will be lower for customers to encourage them to spend on delivery. As for shift booking, all tiers can book but you'll have to be quick on Fridays from 4pm onwards to book them otherwise you might get no slots in the desired areas you wish to work in. And you can only book shifts if you're not on a job.

[@wsmfsh9963]

Down to earth programme, you guys deserved well respect !

[@garyly412]

i can feel how james felt when he say he is worried of finding a job after doing food delivery for 3 years. i am in the same situation as him lose alot of confidence and skills i hope the government can do something about this to help reintegrate us food delivery riders back to the workforce.. especially those that don't want to do this for the long term and are stuck

[@MsRockzz]

This is such great work. Thank you for your honesty!

[@clh-pw5om]

Very informative and realistic content. . Wish that our country's TV can produce this type of content. .

[@bobafett5757]

*Excellent documentary from CNA Insider and perhaps both Steven and Diana Ser should be given an award for being so sporting and dedicated and relevant in most of the topics they discussed so bravo to them both and also to Munah who is getting better with hosting*

[@Steven.Chia.Singapore]

thank you from all of us!

[@eudorac91]

:-) I fully agree aha I loved Write of Passage too! (ok looks like I'm a week late to this but ehhh heyy :p)

[@rihazrudin8579]

Welcome to the Grab corporation. Despite its portrayal as social company, Grab is 21st century Pros of labor exploitation. They continue to increase prices for consumers while reducing delivery fees paid to their delivery partners. Astronomical distance at ridiculously inhumane low fees. Mathematically they're just paying delivery partners average market hourly range. While not providing the basics any other employers would such as healthcare and meal/allowances. They know their delivery partners are underprivileged, uneducated, enticed by only freedom to work at their own time and without the need to report to a higher authority during work.

[@bobafett5757]

*Steven the man for documentary cos this chap is really excellent and put in every effort to convince the viewers and he is so straight up on point so good job Steven*

[@Steven.Chia.Singapore]

thank you!

[@limkientiong]

Gotta love Steven's effort & his polka dot socks!

[@YoutiaoVlogs]

No unit number no block number, customer put wrong location sent example woodlands but wanna make us send to Bukit panjang or yishun. Just to save money, just cancel order

[@SideHustleAddict]

Awesome documentary guys ❤❤

[@tak714]

This videos are such top notch quality

[@yumingsu9263]

I never realised that food delivery rider is such a tough job, mad respect for them!!!

[@RexCaelestis]

Steven back again with the hard-hitting questions!

[@octovanfoo968]

Restaurant worker $1400? Is grab serious? where did they pluck the figure from?!

[@tofudelivery8101]

Whether they earn enough or not still does not take away the fact that they risk something greater than money by riding on roads

[@Sang_Nila_Kembara]

STEVEN you're one of singapore only true journalist. All the stories you cover are really interesting even for me whos been living overseas 13yrs

[@Tantemify]

Steven Chia working hard for CNA, they better give him a raise

[@byebyefiat]

Will try to tip as often as possible after seeing how tough it really is… sincerely thank you for your hard work grabriders

[@lootster]

CNA has done a great episode by giving a voice for food delivery riders, it helps platform users to understand the hardship and plight of these delivery drivers need to go through, braving the storms and putting their lives at risk to fulfill orders. Let's show them a bit of ❤the next time you place an order, a little tip may helps brighten their day! Kudos to Steven Chia for doing this episode!

[@bokbokeh]

Amazing series!

[@wurnmedina4293]

I'm doing grab food and doing my part-time degree. OMG, I can totally relate to the struggle of low pay and high cost of living. when his bike broke down, I really feel for him

[@meredian1234]

These food delivery riders are real hero but it is so heart-breaking watching them experiencing incident on the road.

[@IzharJumadi]

Really enjoy watching talking point

[@themacker894]

I am looking forward to watching this video, and I have to say more so than any other episode except maybe the one about the water heaters. I'm sure this will be hilarious!

[@jeeezah]

If only there's more parts to this series.

[@SShiJie]

I'm a part time food delivery rider myself, many things happen everyday: Lack of Orders Too much Orders Vehicle Breakdown Maintanence Spilled Food Uncontactable Customers Angry Customers Bills to pay Yeah there's alot going on😅

[@SKVideoProduction]

also condominium management, yaya . not allow rider ride the bicycle into condo area. especially need walk far inside.

[@calbeebbqbbq]

are you joking 4-5 hours for 20 bucks...thats crazzzy

[@galactose_fructosemonosacc343]

That's why it's always good to tip these riders!

[@vimaglb8swpg88]

the job was done in the woodgrove and marsling area. If im not wrong i see McD Vista Point and 1st delivery at blk 157. Start at 6.30am, 8am onwards slow down....and we are looking at a full time job.......lots of red flags from me.

[@954khafiz]

Kudos to you Steven!

[@Steven.Chia.Singapore]

thank you!

[@thinkpadx60]

I hope customers take a mindful approach in handling the delivery when there is delays. These riders have a gruelling day and thumbs up to them for their work. The platform companies on the other hand need to be regulated as they are akin to running a monopoly / oligopoly and the remuneration may not be fair to all.

[@nckncknck7408]

This MD sounds like a yes man and could not even properly articulate his responses. I just pop by Mcd to check, paying part-timers minimally $10 per hour. you do the math.

[@vandarkholme7759]

barely more than fnb. yet u bear the risk of getting maim or dying on the job

[@Sgscouser]

There is no such word called irregardless. That tell something about grab management.

[@nckncknck7408]

@@vandarkholme7759 from what I understand FnB pays more. IV seen a couple of people already leaving this industry to do something else

[@ceeril]

In Vietnam, this transportation industry with major players like Grab, Go-jek help increase employment rate & car loan payment when more people signing up to be rider/driver However, there is also an increase in traffic jams/accidents & pollution. The authorities should heavily regulate it.

[@MeowIsNotaCat]

wheN the group managing director said....."irregardless of safety" (18:12) ......i sniggered...and with all that hand gesturing, i sensed lies. AND for him to categorically state that the job is not all about incentives, i send him my prayers that he may never need to experience the struggles of a delivery rider from the bottom tiers. my disdain is overflowing.

[@Siow123Jackie]

Agree with you. That grab executive just a jokes to me. I think everyday he thinking how to squeeze the last drop of the grab “partner” so he can get high bonus and share incentive.

[@tedlai6624]

Very similar story to uber driver about a decade ago...first adopters was earning 6 to 8k monthly. Then came the "lowered" earnings and "pathetic" earnings. Sad to say...10 hours of intensive, tough job earn only SGD37...is much worse off than cleaners or construction workers. I hope riders aka 'partners' which arent top tier earners quit.

[@rizq22]

great content 👏🏼

[@kengleetan63]

For someone his age, needing to work full time earning $1600 to $2000 will not be enough at all, cos that pay that would be a pay scale of a diploma grad over 25 to 30 yrs ago working full time with CPF contribution. With the incredible cost of living now, James is going to be one worrying burden both to himself when he reach his 40s ,50 and anyone depending on him, not even needing to see what the nightmare will be, if he ever reach his 60s, without much money for retirement, both in cash and CPF. With PAP constant pitching of re-training ,re-skilling to these displaced locals, when foreigners now swarmed all levels of jobs unlike 30 yrs ago, once any local gets 'unemployed' and pass his 40s, there is little chance he will get a full time job again let alone a good paying job.

[@jsa6512]

Everything blame the govt and foreigners. Pathetic. Go and ask riders what’s their highest qualification. Then you’ll understand why they’re doing food delivery

[@weehongng2709]

James ia already 50s if I see his resume correctly.

[@awkwardsmile]

Hope someone reach out to him and offer him a relevant job

[@kykay]

Totally bullshit by grab. Example, a stack of 2 orders from different restaurant within a mall. 1st order is 1km away and 2nd is 3km away. Stack pays $9. If you cancel 2nd order and you will see the 1st order is $4.5, so 2nd order you are paid $4.5 or sometime even less to travel 2km more taking more time and effort. Are grab rider really being paid fairly by distance and effort? If all orders are priortise to shift rider, how are those not in shift to climb the tier and give commitment?!? No orders how to earn a sustainable income? Look at his plight, 37 for 10hrs work.

[@kykay]

All i want to say is grab is taking advantages of people who needed income. It is not those people are stupid and can't calculate, there is no choice as they needed the money to put food on the table for their family. Chinese call it, 逆来顺受， resign to this fate.

[@martinbrock713]

The survey examined a variety of food and drink items commonly consumed during breakfast, lunch, or dinner, and collected drink and food prices from the menus of 829 food establishments, comprising 92 hawker centres, 101 food courts, and 636 kopitiams within 26 residential neighbourhoods in Singapore. The study found that the average cost of breakfast is S$4.81, lunch is S$6.01, and dinner is S$6.20. Each meal comprises a food item and a drink. When adding up all three meals, an individual spends an average of S$16.89 if they eat at hawker centres, food courts, and kopitiams.

[@darylang2575]

A restaurant worker in steamboat or non cbd area yes maybe 1400.. bare min is 1800/2000.. as a director lvl ur lying in front of a camera ..

[@badjaeaux]

really appreciate the transparency and opportunity

[@badjaeaux]

and the exercise

[@calvinkent2856]

I do Grab Food and Grab Express here at the Phillipines I also do Lalamove here and other platform and ride 8-14 hours a day but still not enough considering the continously higher prices week by week of daily neccesities like food. The work is hard and these company make it harder for us to put food on our family table but we have no choice when they put "Discount" on orders. The Customers are happy but the riders aren't.

[@fansizhe9997]

Rain or Shine They deliver our food at our door!!!👍🙏🙏🙏😍💝 Thanks to you guys for hard working!!!🙏🙏🙏🙏😇❤️💞

[@2parkway]

Thanks to a very handsome and honest reporter for reporting the truth.

[@sodiumwaste]

woodlands is the worst place to do grabfood now, it's good to get stacked orders but then waiting in between with no orders is a real buzzkill

[@David-zv5kw]

shout out to the intern who made the animation at 4:38

[@Rainoodude]

Ya sia LMAOOO they couldve just did an infographic table instead of a whole animation

[@benjaminng1112]

haha totally agree!

[@MrNubnoob123]

Nice work man

[@Jolin_Toh]

Steven’s dedication deserves an increment + promotion! He’s not too showy and is really genuine! Good job

[@Steven.Chia.Singapore]

much appreciated! Just doing my job 😃

[@hafizkhan6015]

Wishing good for James...

[@jw-729]

In short, please be kinder to your food delivery driver!

[@SirThanksAlot9000]

And pay them more.

[@Jayalen]

And don't road rage at us

[@mariantia926]

This is GET REAL...I give thanks to you, Mr Chia, for putting yourself in the shoe of a delivery man. This is my first time watching your program and wanting to give you a thumb up for this behind the scene,the working life of a delivery man. In reality,the job is not an easy one especially against time and a lot of unknown factors. I have a lot of questions and concern. 1)It is worthy to be a delivery man 2)Should this type of work exist in a highly educated landscape like singapore in the 1st place. 3)Sometimes,i feel like asking the ceo of grab ,if you can buy bungalow, why you do not hv the heart to reward your delievery man or partner with better incentive system. We have to analyse deeply the value of a humanity ?? Do we have to risk our life into this level to earn this much only??? .

[@user-ijh7tl5ie3]

Hi, good questions, but there r no straightforward answers to why such inequality exists. The paths of each individual are partly paved by his/her personal choices, experiences, motivations, abilities and personality. While it’s futile to expect CEOs/ministers etc to take a pay cut to share with the employees who are just barely making ends meet, what we can do is to groom, equip and nurture the younger generations to prepare themselves for better careers. 😊

[@user-ijh7tl5ie3]

Thank you for feeling the hardship of the underprivileged members in our society. God bless you. 👍🏻🙏🏻

[@WahPiang]

Let's stop pretending that food delivery and hired ride are jobs of choice. Perhaps CNA should look into why more and more locals, including some professionals, are working food delivery and hired ride. I am sure there is more into it than just the flexible hours reason.

[@NoMercyLaVoyage]

6:33 As a customer, I was the last delivery this rider had inside his bag, out of 3 or 4 ‘one-shot’ deliveries. I had to leave to go at 2. I ordered at 12pm. The food came at 1:50pm, stone cold. Then I had to take Grab to my destination instead of public transport. Really hope this is fixed because this system doesn’t help other riders and doesn’t help customers who are unlucky to be the last order that they deliver

[@sodiumwaste]

The long waiting time is usually because some restaurants take forever e.g. 30 min-1 hour to prepare the food, especially for big orders. The two orders before you might have been super large. So imagine your delivery guy has to deliver 3 orders at one go, the last order will take 1.5+ hour to arrive at the customer's house.

[@coderonix4501]

You have to factor food preparation, especially at peak hours. Merchants after all HAVE walk in custormers to attend to plus online orders. I'm both a rider and also the occasional grab user. I understand the frustrations. Waited once at a restaurant during festive season for an hour plus, customer lost patience and cancelled the order. I was the most affected, zero income for my efforts (a peak holiday period, a rider can earn a nice 15-20 dollars an hour). But who can you blame? Its the nature of the industry. Dont forget, sometimes it can be up to stacked orders of up to 3 for a rider and all merchants have their own orders too. Theres no answer to this one, realistically, with the unpredictable nature of the business.

[@John_Smith_86]

Actually, all the downsides shown aren't that important. The most important is that due to the risk of traffic incidents, your life expectancy is significantly shortened because of your constant travelling. It only happens to a unlucky few, but statistically it is very "expensive" to riders on average.

[@skanthaadsigns]

The same should apply to the Top Management of Grab as well......

[@oldcat360]

It's been a few years, now it's really harder and not worth doing it full time unless you're willing to do 14-17 hours daily to earn somewhere around the same working with company as long as you have certain qualifications.

[@jialatboleh8590]

Steve has ask hard questions....all gigs workers does not have savings...,retirement plan...and work more than 14hrs. Who are earning more?

[@JohnAndJaneDoe65]

TLDR: greedy platforms are bullying helpless riders. Government should do something about it.

[@Pong_ping95]

@Flare who say one. This country is a meritocracy country. You reap what you sow.

[@NupplesRampage]

10hours of hard work for $37? HUH? I used to work part time jobs which paid $10-$14 per hour. Some of which are just waitering jobs at restaurants and that's not even factoring in tips. Plus meals provided and some even provide transport home if you work night shifts. Who works for $3.7 per hour? If that's indeed the earnings, that's really sad. Even McDonalds pays more per hour.

[@Jayalen]

Lol if James work at Downtown Zone, he can get that amount within 1 and half an hour

[@music75forlife]

If u say u pay grab deliver fairly ,why I cannot claim erp when I got a job to send to cbd area?

[@itegamer]

I was so waiting for this video to be create with the main guy to become a food delivery

[@duckhunterforex7577]

Woodlands is the worst area to do grabfood. LOL. The guy mentioned he have enough orders working in woodlands must be lying LOL. Most of the time, you deliver one order and wait for another hour or two for the next order to come while you pedal back to hotspots.

[@PaladinCape]

7:42 'our day is over, steven' LMAO I COULDNT STOP LAUGHING xD as a food rider i felt that lmaooo

[@kennyzeng21]

hardly see any host go down to the ground. he deserves an award! wonder if Steve does his own research ?

[@SatsuiMCOC]

Of course he puts in a lot of work; but I’m sure he also has an amazingly capable team working behind the scenes to make it all come together. Kudos to Steve, and the CNA Insider team!!

[@donnairn3419]

When the weather is unpleasant it is even harder.

[@dennischng3821]

Mr Steven Chia, if you’re reading this, please do an episode about Private Hire Drivers in Singapore!

[@ellcb-sv3uy]

Not only fare are lower nowadays for GF, even PHV fares also same..but on the other hand, operating cost going up.

[@michrysasart]

I used to work as a foodpanda walker before on batch 4 and it is very tiring. The earning is not much.

[@beehune3]

God Bless to all the food delivery workers, THUMBS UP🎉