McDonald's & Pizza Hut: Behind-The-Scenes Of Your Favourite Fast Food Restaurants | On The Red Dot

[@zerodegreescelsius]

I'd always waited fifteen to twenty minutes for anything from a single apple pie to a meal. Crowd levels matter too.

[@jackfood3319]

Agreed, sometime they even missed an order or so once in a while.

[@zerodegreescelsius]

@@jackfood3319 yes, happened to me quite a few times especially for small orders like one apple pie. Had to go and ask them directly for it.

[@audreytan8520]

Yup, such organised assembly only happens in filming.

[@toontoon8039]

no crowd also has to wait long because they dont hire so maany people.

[@MmmmEJ]

Ikr

[@cindymar1606]

The only thing they don’t tell u or show u in reality the place is usually understaffed severely because people are always quitting- u get yelled at for not being fast enough, u get late lunch, maybe lunch and not all of ur breaks, it’s unsanitary to work there, underpaid, verbal abuse from angry costumers (besides ur manager), they’ll work u to the bone. Also, they run out of soap to clean the dishes so they use laundry detergent or just plain hot water. One time there wasn’t any hot water so they had to use cold water- grease and cold water don’t mix.

[@salmoncubes22]

laundry detergent?? 😭😭

[@Ynk-ki3ns]

In Singapore?

[@YangChopes]

Now I know why my order number disappears but the food is nowhere near ready.

[@genotabby]

More like when your order is under the being prepared section, they haven't started yet. Then when the order is ready, they start preparing the food. Then when the order disappear they start packing your food.

[@jay291]

Yeah I complained to McDonald's before. The number shows now serving but it's not even ready. What a horrible way to get their incentive. Paya Lebar Mc, I'm looking at you

[@SparkzMxzXZ]

@@jay291OMG lol yes the paya lebar outlet is so bad in this respect

[@captainbroady]

​​@SparkzMxzXZ HAHA the paya lebar one efficiency not up to standard XD But also cannot really blame them haha

[@jerrywongjh]

I was thinking the same thing too. They just want their incentive and put inconvenience to us consumers.

[@Onana888]

I used to work at macs. Peak hour was quite insane with the limited crew, not really 11-15 ppl like what they say... The 150s fast food incentive is abit skeptical, thats why the managers keep pushing out the orders as ready even though they are still prepping one other thing ppl dont usually talk about is the pay rate ($7-8). it is absurd for the amount of work and stuff we have to put through in a customer facing role.

[@tommyfield8449]

My place,at most only 8 workers. Then 3 busybodies aunties doing slow job at packing. Need to recheck like having OCD. Got once at Funan Mac,my order was stolen by another person. Was already at the front & the staff say 'i gave out aready & i provide proof of receipt. The manager apologised & i caught the person who stole my food. He just ignored me. Lmao

[@dietrichdietrich7763]

Just began a new job cos I need the money Learning more about fast food work though I don't like restaurant or food jobs to be honest. Not really my thing but it's an honest days work. It does require a full team experience normally.

[@DadadaGg]

For show only, ordered but didn’t even asked me if I want any sauce, always no sauces and sometimes even ‘forget’ to put items inside, when home to checked thn find out got missing items, nugget,happy meal toy etc . Worst outlet Waterway Point

[@RyuConfundus]

Nowadays all the McDonald's burgers and drinks are made in bulk and left there for a long period. If you have a special order, you need to wait at least 15 mins no kidding (no longer fast food LOL). The drinks are also most of the time diluted and no longer gassy. Oh and the fries getting lesser and lesser... sighhh

[@ralfkhoo2164]

Needs to tell them under packed and request for new one

[@blackjack9190]

Yea right 150sec. Even i’m the only customer ordering mcspicy meal still takes more than that.

[@boy638]

6:17 to be fair, working at a McDonald's for 22 years don't mean anything about the nuggets, unless she worked in the nugget factory itself. Only way is to bring us for a tour of the nugget factory itself, which probably won't happen.

[@jonnieinbangkok]

Agree...just Google them. They're reconstituted chicken texture protein product!

[@suave-rider]

Their claim is "100% white chicken breast meat" but it's really White boneless chicken, water, salt, seasoning (yeast extract, salt, wheat starch, natural flavoring, safflower oil, lemon juice solids, dextrose, citric acid), sodium phosphates. Far less than 100%

[@raizan8493]

​@@suave-riderand still processed food..no good for health...

[@twl8053]

When I bought Taiwan’s McDonald, they will only call out your number in the screen when your food is ready. Over here in SG 90% of the time, when they call out your number, your food is NOT READY. Your number is reflected READY FOR COLLECTION in the screen so just to hit the management KPI.

[@eyhtwozed2606]

I got my food ready every time when my number was called out here.

[@tommyfield8449]

​@@eyhtwozed2606imsgine a deaf person ordering

[@misterhat5823]

LMAO Here in America there's like three people, including the manager, in a McDonalds and that food is never thrown out.

[@goodielecks]

Now I guess now we know why the franchisees have to dilute the drinks, downsizing the large fries to medium. It is to keep the bottomline and balancing all that food cost that gets thrown out. Eventually consumers are short changed for what we're paying for.

[@happymelon7129]

Compare to CAN soda , Carbonated beverage from soda machine making >3X profit

[@gabrielchan4420]

150s max. Lmao. Never happen to me before.

[@TeoJunHao]

Cause you probably went to a crowded Mcd store

[@kwangyian2679]

All i see is wayang only, no camera crew around where got so fast 😪

[@AmigosTresUno]

love In Singapore, you can work at an older age(im talking about that pizza guy); however, in Indonesia, they may retire you if you are between 50 and 55 years old. Additionally, the younger generation is often required to be under 25 to join big companies. This ageism in my country is truly disheartening.

[@mswishwashstoning8450]

more like in singapore, you're forced to not retire until an older age. the age to withdraw our cpf funds have increased, so it's a message saying we can't retire yet.

[@TheTinyRedDot]

Ms Nur Fazillah seems very dedicated and takes pride at her work, Senja Heights Mac is lucky to have her running the show, kudos 🥰 !

[@NostalgicPositive]

She has been with the company since her secondary school days. Very loyal.

[@oniichan9998]

1:45 that's cap. Went to an empty macdonald with no ordering customers, waited for 15 mins just to get my food of 3 mcchicken ala carte

[@Hehe-zg4jj]

Lanchao after 7 mins you discard the fries, this outlet is at senja close bukit panjang always serve SOGGY FRIES like their face also..

[@Hahahaha10188]

Hi CNA, u forgot to include that Macdonald’s is also the largest real estate company as well 😅

[@L2002]

not important, as it's franchise in Singapore.

[@Hahahaha10188]

@@L2002 no u r wrong before Middle East franchise the Macdonalds in sg and Malaysia was own and operated by Macdonald 🇺🇸 🤣

[@L2002]

@@Hahahaha10188 "was", i am not wrong

[@antonylim6340]

Haha, in Malaysia they still serve it. Coke also sitting at the counter and we are served the diluted drink.

[@FidooEllen]

When fast food are no longer fast, its time to support local hawker

[@tomryann86]

Yeah rite 150sec. Bukit merah regal don’t follow that and once the auntie staff got the nerve to complete the next order after me where it should be getting the order first

[@lolzao]

Waited for an hour at Bishan park outlet and Khatib outlet before.

[@octovanfoo968]

yes same here! woodlands causeway point and sembawang sun plazza too! 1hour wait!

[@highchxxkbones]

McDonald needs to bring back the Hello Kitty collection again! Miss those times!!!😭😭😭

[@deanwongzy]

RIP Sweet & Sour sauce. You are dearly missed.

[@pamelatoh1721]

Same! I used to always ordered sweet and sour sauce, and was kinda sad when they have been discontinued. Lol, MCD SG is only limiting their already limited permeant sauces lol

[@Kayreii]

The good old days of collecting stuffs from mcdonalds !!! FAVV. Times have changed :/

[@stonecoldsaidso10]

Are you sure 7 mins for the fries ? I often get cold hard fries.

[@GLL27]

So that is why my order number always appear on the screen ready for collection and when I went over theres nothing. Something is wrong with the system

[@ShogunKazuki]

Ayo the manager cappin. 150secs? My order has never came out that quickly before

[@marktan8074]

You guys have it lucky in Spore for the Pizza Hut pizzas. Here in Msia, the topping is so freaking little it is insulting. It is nothing like what they would have you believe when you watch the ads on tv. I'm not even talking about the cheese pull, it is like they just sprinkle a little bit of cheese etc and hoping it would pass off as a pizza. And they think children or youngsters would be 100% satisfied knowing they have eaten something hip. I have long given up on this chain restaurant and rely on the smkt frozen pizza instead. At least they have a decent amount of topping. If I want to eat restaurant pizza, I'd just eat it when I'm overseas instead... Where they are not so cheapskate with the cheese.

[@Test003DFE]

Pizza hut in Singapore and Malaysia are actually run by same Malaysian company, QSR Brand.

[@MiloMontang]

wow. looks good. how bout in indonesia? I am afraid there is a big gap between outlets. 3:41 the patty looks fresh and do not overcooked.

[@GhostaZZ]

have been served Raw beef patty after waiting 8mins in singapore. Care to explain that?

[@maximus2494]

It’s a one happy episode of the year! 🎉❤

[@Johnny-hg3hh]

I am a crew at macdonald, our shift does not have 14 crews per shift, this Restaurant general manager is bull shitting!!!!!!

[@ahahaha239]

lol at Mac during rush hours u get 18 orders at once u cleared 6 orders but there's still 18 more....

[@berrychimp]

Bring back the sweet and sour sauce for my nuggets😭

[@gamerfong2261]

if you really want you can go to malaysia's mcdonalds, they have the sauce still

[@lucasdesimone101]

McDo is the best. I Love McDo.

[@Damien_damienfr]

do they smash the burger before wrapping it?

[@-p0op0o]

4:14 Runner should wear gloves instead of using care hands to put the lip on the cups, especially since the lid offers an option for the consumers to drink from the lip instead of using a straw. Just something that should be noted on the hygiene! :))

[@maximus2494]

The Sir at 11:55 ❤😊

[@loligo33]

Believe it or not, I donated my mom's *FULL* snoopy set when I was 13... Found out it is worth over 1K when my mum asked me where's the set... Glad my mom didn't beat me up...

[@edmundsoh8029]

so whats the shelf life range for all products?

[@Freedom621]

Why not Margherita's pizza? Or even Neapolitan pizza? It's fun and unique if go with the local taste route, but I wish they would return to their pizza root. Since there is a build-up trend of healthy diet among youngsters, best to go for lighter and traditional Italian style pizza.

[@MonkeyDelicious]

150 seconds service in America, that's a dream.

[@sahfuanzainal2482]

Hi @CNA Insider onthereddot, can u do about coffee bean and tea leaf and Starbucks

[@happy1288]

This goes to show how meticulous fast food chains are to ensure fast food are actually served fast

[@rileytan187]

growtopiaaa

[@happy1288]

@@rileytan187HAHAHA yesss

[@HelloWorld-pc3ku]

Usually I ordered 1 meal, but many customers order 3 or 4 meals or more, no wonder my order is taking so long, Chinese new year period is the worst 😒

[@adis.g6569]

Same in Indonesia

[@andrewj3177]

Cant believe iam willingly watch a full video that looks like an ad for fast food consortium

[@PAPOutoftouch]

According to NEA, the stall occupancy rate of the food centre was about 90% last month, out of a total of 135 stalls. Hawkers have to submit monthly rental bids during NEA’s monthly tender exercises to secure a stall there, Stalls are awarded to the highest bidder.

[@matreen427]

noted, but what’s your solution to this ?

[@danielteo9961]

For those old enough to remember,before it was sold,Singapores Macdonalds menu signatures are so different tastewise,even the Mcnuggets,its quite bland thesedays.

[@tsubakilee1728]

TMI my mother has the WHOLE set of hello kitty i think they even released a wedding version lol

[@Theodore2303]

Bring back the coca-cola cup!! HAHAHA

[@WahPiang]

I am sure the outlet at East Point does not follow the quality assurance guidelines. The burgers and fries are always soggy.

[@kohzhixiong3932]

Am i the one who always experience more than 150 seconds? I no longer consider mcdonald as fast food.. is super slow nowadays

[@TeoJunHao]

Depend of the total crowds

[@octovanfoo968]

I waited for 1 hours more than once at different outlets lol. woodlands causewaypoint and sembwawang sun plazza. Worst of all its not even peak hour!

[@victorhwd]

I waited 25mins after ordering only to find out my order was forgotten (I did interim enquiry but they said my order was still not ready) 150 seconds my foot.

[@juzwantukkomen5595]

Not inside/behind the scenes enough CNA. I thought you will show us how the chicken nuggets were made from scratch in the factory.

[@jamesmadison3108]

where got 150 SECONDS? i wait for my order so long then how?

[@teojoshua2383]

Try to go Bedok Mall Macdonalds - I waited 45 mins for my order. Even presenter don't even know what's happening. Even for the timer, the order just clear even before the customer receive his/her order. This is how the staff smoke the system. All this is what customer sees, not their bosses. LOL

[@MonkeyDelicious]

In America, food sits until it's bought. Most of the time, food is warm not hot.

[@jakeperalta3797]

150 seconds is definetely only in Singapore and maybe only during low crowd times.

[@Peizxcv]

American McDonald's don't do that I think. Fast food quality is much lower in the US

[@lhenaguevarra1423]

I'm from the PH, and when I visited SG and discover Curry sauce for nuggets, I HOARDED them! Like I'd probably be diagnosed with an unhealthy amount of hoarding disability

[@DALLEY_SANI]

150 seconds? Next time i go mcdonalds ill show them this video 😂

[@ichiko_sakura]

As a part timer at sembawang shopping center mac, i am hate how this was portrayed. But to their credit, they filmed during non peak hour. But i can rant on may things here. First, my boss is always asking me to clean the lobby even tho at times the back sport on the floor is totally not my fault. Tho my shoes do make some black marks but it's not my fault. secondly, understaffed. There was one time i was working where i had to run 3 stations and i ate dinner at 8pm because of it. Thirdly, the pay. seriously how greedy are you to remove double play???? because of this, many staff and friends i made while working left because of it. Lastly, the costumers. Ok most are understanding of our understaff but there are a handfull who will yell at us for taking too long. If you're in our shoes how will you feel when we say those?? God

[@LittlemusicbearEntertainment]

Should bring Nasi Lemak McD to Singapore too...

[@soulegacy]

150sec what fakenews haha

[@KANDRhehe]

Underrated comment

[@sitian2636]

why mconald dont have any aware of deaf can work at fast food to communicatie with staffs and managers and how to talk to the customer in SG? im thinking hmm

[@allythearts5439]

Never paid attention to the nugget sizes 😂 interesting 🤔

[@ilikecerealprawns]

150 seconds? That’s bullshit. I have waited up to 20 minutes for my order before. Bunch of liars. Not to mention how many times they messed up my orders as well.

[@smellypigumao]

alot of orders mah bodoh

[@2129hours]

Please bring back mayonnaise sauce McDonald!

[@octovanfoo968]

yesss! I miss that too!

[@wsdmsage]

in the philippines its so fast that your hunger is gone and a around 10 to 15 mins before your order gets delivered by the staff.

[@geekroute]

McDonald's is no longer "fast food".

[@jacobproduct2830]

slow food

[@Cyyflo]

They call it the IDEAL CASE 😂

[@GregSzarama]

Jurong Point Mcd is so busy.

[@ryanduz]

nuggets arent for sharing

[@pgrossmsk]

it seems MacDonald uses Kaizen lean methodology to get that fast food but its not easy as every movement is calculated and planed out .

[@annew5380]

Indian food inspired burgers will be good! Like chicken Tikka or butter chicken yum yum

[@liqiz1755]

New superpower 😂🎉🎉🎉🎉🎉🎉 India 🇮🇳 2030

[@scarletsim4849]

TEAM BALL❤

[@alexleng88]

the mcdonald toys now are rubbish. last time so much better

[@noxbobby7192]

fast food is something that I duno what to eat then I will eat them 😆

[@ChoonBok91]

try visit and time during peak hour. Everyday short of crew 😂

[@eric3c88]

BKT burger on selected outlet only with higher price, your marketing dept will thank you

[@pamelatoh1721]

McDonald's Singapore should introduce more permanent sauces besides curry and BBQ (excluding ketchup and chilli).

[@park_suhong]

Fr bruh

[@ahahaha239]

no thanks, make live hard for presenter.....

[@pamelatoh1721]

@@ahahaha239 what presenter?

[@ahahaha239]

@@pamelatoh1721 the person at the counter giving you your food....

[@Ennnn.jenn.]

Wat... I waited for close to 2h for my 1set of food during the aft sch time😭😂

[@AL_Farah_Baraka]

Thai basil minced pork pizza (impossible meat, so that vegetarians and halal friends both can enjoy the shared experience.

[@theanythingpossible1]

can we have a talk about how much sodium protein carbs calorie intake preservatives ... in these foods

[@dinglshingle]

this feels like a 20 min ad

[@Ellabella2889]

I gave up on McDonald's due to them not being honest in handing over my order. I always had items missing.

[@xinminang291]

I want the sweet n sour sauce back pl0x

[@stargazeronesixseven]

😊🙏 Thank You So Much for the many Fast Food Retailers that helped to feed & paid some of the living expenses of many school leavers before they found their careers! Many fond memories of Fast Food outlets over the decades , & sadly , many have closed down or shifted to newer shopping malls over the years ... 🙏🌷🌿🌏✌💜🕊🍔🍟☕

[@RebekahAPinto]

How about Mala pizza?

[@Fuuntag]

15:21 aka *a burger*

[@Sp0ngx]

Yeah "150 seconds". I waited 2 hours once for a meal...

[@theachilles96]

Rumours about pink goo? You can be rest assured a Halal McDonalds will NEVER serve any weird, dangerous or toxic other than real meat. Rumours such as pink goo can only happen at USA or other countries.

[@dannyvlogz9793]

150sec?? More like 150mins i guessed😂 joke of the day McDonalds

[@RomanceUlalaaa]

OMG U MADE MY DAY! PLEASE DO THIS KIND OF VIDEO MORE! DOMINOS PROBABLY? KFC? TEXAS CHICKEN?

[@jamesstpatrick8493]

No resturants throws away that much food

[@arifkhan3946]

funny pizza ideas🤣🤣🤣

[@v_1756]

3:54 the WHAT?

[@angelinecheng888]

vegetarian friendly burgers ...pleaseeeeee

[@FinalGrain-jm4eu]

Wasting food is really the last straw, seeing perfectly good food gets dumped makes me realize how capitalist merchandizing is keeping so many in poverty.

[@jonnieinbangkok]

Don't men's tastebuds count for anything at McDonalds?