Are DoorDash, UberEats Good For Restaurants?

While indoor dining has dropped way down during the pandemic, food delivery has grown considerably. DoorDash and Uber Eats, the two largest delivery apps by market share both saw their sales double from the end of 2019 to the end of 2020.
But while it might be an easy decision for customers to use these third-party delivery apps, the decision for restaurants is not so easy. There is a lot to consider, and it’s not a one-size-fits-all solution.
To find out more, watch CNBC’s deep-dive into the pros and cons of third-party delivery apps for restaurants.
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Are DoorDash, UberEats Good For Restaurants?

[@JS-qf2ny]

Every time I feel lazy to get food. I open up door dash. Start creating an order. Get ready to check out, notice the price is 3x higher than it would be to just eat there. I close the app and make a sandwich.

[@Digitalknifeparty]

LOL facts

[@KOVIDGOON]

Sandwich sounds good right now thanks

[@OlJackBurton]

I don't understand this laziness. How did people survive without deliveries before? It's not that hard...

[@diablo55]

@@OlJackBurton ok boomer

[@diablo55]

@@OlJackBurton they survived bc they didn’t have smartphones, idiot. being lazy isn’t a new thing unique to millennials and zoomers, it’s part of human emotions that everyone experiences at one time or another

[@nightshade8958]

This February I became homeless, and the only useful thing I had was my car. I lived in Michigan at the time and it was just too cold to live in my car, so I drove to Arizona on a whim. I tried to apply for many jobs out here, but not having an residential address or Arizona drivers licence made it very hard to get a job. Then one day on craigslist I saw "make 16$ an hour with doordash!!!" So I went to the website and what was amazing to me is that there was no application. all you had to do was type in what car you had and what city you were in. Now I am making money. While I'm still homeless, I am forever grateful to doordash for providing me work, and a way out of my situation. Just pls don't die on me car.

[@psylee8687]

Find a reputable indie mechanic, usually worse they charge is about 200 bucks for major repairs, plus parts, u should get the parts yourself that's where they rip u off

[@Ebnov84]

Wow ,I was in Sam situation but with 2 kids, thank God for this type of gig job!! Was able to get an apartment and pay bills. I pray all is well with u and keep your head up! God got you!°

[@johnp139]

$16

[@lifeisabadjoke5750]

Congrats

[@stefanwolf8558]

Just remember your regular oil changes and your car will last a long time. Best of luck to you.

[@davidstring8301]

Most restaurants just upcharge the food in the app to make up for what they pay in fees. I don't really use these apps because it's cheaper for me to drive to the restaurant myself

[@1towmater1]

I won't use the apps cause I don't trust the drivers to not mess with my food..... To many crazies out there

[@Ihavetoreturnsomevideotapes]

Yeah ,same reason

[@Wongseifu548]

Exactly

[@rjonfully4915]

@@1towmater1 crazies? the food is usually protected with stickers and interference free packaging idk where ur ordering from but i’ve had no problems.

[@JackSparrow-fl3zw]

@@rjonfully4915 not every restaurant protects their food. In other words, the restaurant and customer would put their trust on the drivers

[@kimnwaneri]

Gets so expensive with fees sometimes I just gotta close out the app and go grab my keys 😪

[@christopherwarsh]

I’m sure the restaurant appreciates it!

[@Eschatonx]

Way better to pick up yourself, I do doordash on the side and it’s incredibly profitable. If it is profitable for drivers, doordash OS definitely making a killing.

[@kimnwaneri]

@@christopherwarsh VERY TRUE!! Going to restaurants post-pandemic I’ve talked to many of the managers and owners of restaurants and they’ve been so appreciative of any in-store purchases. I don’t want all these establishments to have to turn into ghost kitchens man 🥺💔

[@PacificPier]

In the very near future, the drones will reduce the delivery charge prices.

[@hassu2149]

If you have a car it's just dumb to order unless you have a good coupon code or it's just very occasionally

[@gigilee8599]

They're tanking restaurants, doubles the customer's cost, and they STILL CAN'T MAKE MONEY!

[@cyrusadamrevilla3851]

Yeah but they're providing jobs for hundreds of thousands of people who lost their old pre pandemic jobs.

[@gigilee8599]

@@cyrusadamrevilla3851 crappy jobs that don't even pay minimum wage.

[@cyrusadamrevilla3851]

@@gigilee8599 depends on your location, Toronto drivers make good money delivering food. Also chilling on your car picking up food and dropping off to houses isn't really particularly crappy imo.

[@stan3945]

@@gigilee8599 ur crazy! In nyc I make $200-$300 per day when I did it. Double to triple the amount you make with minimum wage at $15 an hour

[@conchobar]

@@stan3945 Now subtract your costs and see how much you were left with....contractor.

[@jkim972]

You pay so much extra mark up but restaurant owners actually make less. I prefer to just pick up myself

[@AZ-jd5cr]

True but the restaurant gets to stay open and survive. Delivery is the future, you can thank Amazon for that.

[@allwayspay]

What the restaurant owners are not saying is that they have 15 to 25 percent more in sales so 30 percent of 80 percent of the restaurants sales when the restaurant is has 25 percent more sales and a smaller payroll the owners are actually making more money..... the workers need to go work for the delivery companies if they are smart but the owners need to stop acting like the delivery companies are the problem when really they are the solution.

[@cyzcyt]

Must be nice to be able to have the option to go out in the first place 🙃

[@jmill09]

@@allwayspay as a restaurant owner I Absolutely disagree.....before the pandemic we didn't even use any food delivery services and did great for years.....now we use door dash and grubhub and make significantly less even with lower over head plus the employees never see tips because they go straight to the driver

[@allwayspay]

@@jmill09 thx for the response. I hope it picks up for you and yours. I'm down here in Florida and my sister's restaurant is making more money with the delivery apps......but as a whole I concede after a good night sleep and come to the conclusion that curbside pickup by the customer is the best way to support your favorite restaurant.

[@tacohero10]

As a DoorDash driver I do feel bad for some businesses but DD makes it so easy for me to make money while also focusing on college. A good night will usually get me $100 in 4 hours.

[@clarasgift3067]

Good for you. I struggled doing it. I was not making a lot and every time I was dropping off the customer’s food a lot of them were not there to pick it up. I had to wait for them and they took forever to come and get their food.

[@laquannwilson9387]

Right me 2.

[@gabeosorio1713]

@@clarasgift3067 just leave it on their porch. Don’t even wait for them. I do that all the time even if it says hand to customer. Never had a single complaint.

[@chevon1920]

Where do you live, nyc?

[@franksmith7246]

These app pay about 25 an hour on average.

[@SoonSarah]

All I have to say is, as a driver if you order at night turn your porch light on.

[@daveheel]

i swear. common sense right? but if i don't ask, they usually don't turn them on.

[@masterpopeyoda3290]

@@daveheel customers will always be customers. Standard iq if any regular person but the moment they enter a store or press order, their iq drops to that of a squirrel.

[@Biker65]

Ditto

[@phatgringo2.0]

word to your mutha

[@ruvin7023]

A delivery company offered their services to my cafe. They wanted 30% of my sales per delivery with a fixed monthly fee. I negotiated lower. They gave me 27%. I simply declined. We delivered the food ourselves.

[@saltymcsaltface]

How much money did you lose

[@johrut9176]

kzbin.info/www/bejne/a3u7foN6hst9o68

[@spacetoast7783]

If you want it done your way, you have to do it yourself. I'm glad you made it work!

[@ruvin7023]

During the pandemic, our sales are rougly around 35% a day from precovid. Worst was around 15% sales. Today our sales is only 29%. We are in huge debt since we closed from march to nov 30 2020. Debt is around 400% of our monthly precovid profit. From 6 employees, there's only 3. I work as a barista in our business without pay now. Our goal is to at least mininize our loss. No chance in making a profit.

[@winter32842]

How do you guys find new customer? It seems most customers uses one of the apps to find a restaurant to order from. From what I heard, restaurants are better off increasing the price and pass it on to the customer and then leaving the apps.

[@FinancialShinanigan]

Seeing how a lot of restaurants call me after ordering from Uber to offer discounts if I order directly, I'd say Uber and DoorDash take a steep cut

[@fltfathin]

the cut is pretty high, around 30% not including delivery service cost.

[@andrewruis9531]

Who delivers then? Or do you order for pickup through the apps?

[@johrut9176]

kzbin.info/www/bejne/a3u7foN6hst9o68

[@rm5228]

I used to order alot from this nearby french bakery through Doordash, total would always be about $55 including tip because i would get the same items everytime. I got a call from the owner himself saying they appreciate my business but that im paying too much and i should order directly through them. They personally deliver food to local customers and the cost came down to $39 plus a $4 tip. The restaurant and I were getting robbed lol

[@billmoyer3254]

Uber and Door dash are toxic

[@nickdoesdgi1095]

If possible, try to order directly with the restaurant. Save yourself the commission costs and the restaurant from fee$.

[@certifiedlover2748]

Well, wendys, McDonald’s, chick fil a and many fast food restaurants, don’t have their own delivery driver.

[@johrut9176]

kzbin.info/www/bejne/a3u7foN6hst9o68

[@einfachnurleo7099]

@@certifiedlover2748 well... Most people hardly move their bottoms during the pandemic anyway. Walk, bike or ride there. Get out, get a change of scenery...

[@Wongseifu548]

@@certifiedlover2748 honestly with what these apps charge its not worth using them

[@mehreenaahmad2442]

Some of the restaurant fees from the restaurant itself are jacked!

[@IReapZz95]

restaurants should come together through the restaurant association and create websites and places to order directly from them because sometimes people order from the delivery apps because the website of the restaurant is more difficult to find too than just opening the third party delivery app

[@dark12ain]

Exactly

[@tulam1645]

We have one in the bay area called FeastIn. It's a website, they have grocery and restaurant kits. The charger 20% fee. The fee goes towards renting the refrigerator car, paying the drivers but there's no increase in the cost of the goods that you would get from the restaurant. Yeah the involves a little cooking sometimes sometimes it's just reheating. I order from them about twice a month and if I can catch the driver because I don't always get them before they leave I'll give them an extra tip. But that 20 bucks is well worth it since it's coming straight to my door. And it's an amazing site because I buy my produce, meats, poultry, delegates, cheese, eggs, fruit, pantry items and then whatever restaurant I want to get meals from. That way it changes up what I'm eating at home and doesn't get boring. And then once a week I try to go to a restaurant for take out.

[@jaysmith1408]

We had wheel deliver, they’d send out a monthly mailer.

[@damianlee5438]

Not true. I manage at a major American pizza chain and 30 to 40% of our business comes from Doordash, UberEats, etc.... Even though we also have an app and a website to place orders and have for a very very very long time.

[@IReapZz95]

@@damianlee5438 I beg to differ. I worked for Dominos corporate for a while and the online experience and delivery drivers are some of the reasons why the brand excels

[@alfredoalcantar8691]

But they underpay. Also they take forever making the order but it's not the restaurants fall. A customers always complain why is my food cool.because I was assigned to it and nobody wanted to pick it up

[@johrut9176]

kzbin.info/www/bejne/a3u7foN6hst9o68

[@jigsaw9749]

I always wonder what happens to the small orders when drivers refuse them. Nobody wants to drive 15 miles for a $8 order

[@cyrusadamrevilla3851]

@@jigsaw9749 the apps have an algorithm that raises the pay everytime drivers don't accept the delivery offers. Eventually the pay rises enough that someone will accept the delivery.

[@TheMunz]

@@cyrusadamrevilla3851 Or they just bundle it with another order from the same place, that happens to me pretty often.

[@ID_iKONIC_VIP]

Well tip should be similar. Some food just costs more but it's the same distance. It's still one bag.

[@Nickalzz]

I don’t even understand why people use these delivery services. I used door dash one time when I was completely smashed at like 1 am and paid like 50 dollars and didn’t get half my order. Just seems silly unless you’re making like 200-300k a year and don’t care about that money.

[@kimnwaneri]

Oh yeah sometimes the fees really just rack up and I’m like maannn lemme go get my keys 😭

[@hpdpco6634]

Most americans are just too lazy to go out. They would rather order and pay a large delivery fee. You are in the minority just like me.

[@johrut9176]

kzbin.info/www/bejne/a3u7foN6hst9o68

[@jacquelynn2051]

I live alone and I cook about every other day (enough for 2 days). But ONCE A WEEK I may order via DoorDash or Ubereats. That may cost me $100.00/month. Now, for people that order more frequently from these apps, that’s their story to tell. Ever since the weather broke I’ve not ordered in about 6 weeks now. When I’m trying to stand firm, I simply watch dirty restaurant videos and unclean delivery person videos. It helps.

[@jasondavis3521]

I don't own a car and I'm too brown to cook good ramen.

[@chibuikeokezie7642]

Don't only hope for government for income.

[@harrywilson41]

As an individual look for different self income, not only waiting on monthly wages.

[@chibuikeokezie7642]

Always save the little you can and look for what to do with it when it becomes good for capital.

[@zowakings7623]

It's very important to have different way to gain income government has failed us so let's try to survive..

[@chibuikeokezie7642]

@@zowakings7623 For real it is very important to have different streams of income and a diversified portfolio, as for me I have already invested in Crypto which is profitable and easy to gain..

[@zowakings7623]

@@chibuikeokezie7642 I am so happy to start investing too than to have my money sleeping on the bank.

[@BobTheBob647]

13:00 how that girl hates seeing her store be compared to a random item on Amazon breaks my heart. The pandemic makes it harder than ever for restaurants to connect to customers.

[@spacetoast7783]

Turns out customers like ordering online, even if they say they don't.

[@ezrankala]

I really felt her sadness

[@kimberleyhunter6815]

It's not just the pandemic. Delivery apps play a part in making it difficult for restaurants and customers to connect. And they were here before the pandemic was.

[@korchansan]

It’s not like people won’t go to the stores after pandemic, I think it’ll be a good mix of people ordering food and people dining in, and the restaurants that learn how to balance both well are the ones that will be the most successful.

[@Thykidultra77]

Its the way of the future sadly. The younger generation (gen z) get anxiety from talking to people face to face. Its avatar to avatar now. Cashiers will be a thing of the past or only there for novelty. Self check out and automation will take over.

[@alansimons141]

It can literally cost me twice as much to order delivery through one of these companies, compared to driving to the restaurant and getting food myself. Unless I'm really desperate, I'm choosing the latter.

[@Sacto1654]

I've done that at my favorite Chinese restaurants in my city since April 2020.

[@tde2019]

For real. I don’t get who would do this tbh. If you live within distance for food to be delivered then you live close enough to just go get it yourself

[@johnp139]

It’s all about choice.

[@tubester4567]

Right. I dont know why people are getting fast food delivered, people are too lazy to cook, now we're too lazy to even pick up fast food lol!! and we're paying double for a cold meal!!! lol.

[@fh1980ram]

If I pick up my food from the restaurant, I pay $25.00. If order through those apps, $40.00

[@Franklin090]

A DUI costs more

[@dev8393]

@@Franklin090 my coworkers order from these apps all the time and they’re 100% sober so this is not limited to drunk ppl like uber lol

[@korchansan]

@@dev8393 true but high and drunk people do contribute to orders. You know how many wine moms I’ve delivered food from their favorite restaurant on a Friday night at 10 pm. Lots

[@AD-nu4ef]

@@Franklin090 I don't drink so I wont ever pay for a DUI.

[@underdogtv2855]

Eat at your house its wayyyy cheaper.

[@JohnnyBlaze6954]

Food is never the same when it’s delivered compared to when it is eaten at the restaurant plain and simple unless it’s pasta, pizza or burrito I suppose

[@MercedesBenxx]

True, i used to have my favorite meat restaurant a few kms away. It always tasted good going from kitchen to table, but with delivery it just isn't the same. Also they don't include the whole menue, because things are chicken nacho's get very sloppy in a delivery bag.

[@namenotfound8747]

Unless it's time and temperature sensitive like steak or sushi, it all seems the same I think

[@tranvananh7644]

It depends on what food and how long the delivery time is. In my country, there is a variety of restaurants/ food stalls everywhere, so we have many cuisines to choose with many coupons on delivery apps. The apps also recommend and suggest food that is nearest to your present location, and we can contact with delivery guys to know how long it takes to deliver our food. Most of the times delivery guys call us to verify our orders and let us know if there's any problems (not available orders so we can switch to other food, traffic jam so it will take longer to have our food, etc). The foods usually have the same quality as ones you have in restaurants, even the hot meals like soup noodles. If not, you can rate and report to this restaurant on apps. Moreover there is a high competitiveness among delivery apps, so they try to provide as many as promotions to users. We can compare prices and choose the more cheaper one. So even before the pandemic, there were many people who used food delivery apps daily. However, I think people order food via apps because of their busy work or school schedules. It's better to have hot meals in restaurant with friends or at home with family. And I find it more reasonable to bring lunches. Apps are convenient, but it's still eating out and more expensive

[@fredgalaxy7632]

@@tranvananh7644 you're right, losing 30 minutes on working or putting effort on job tasks is more costly than that $4 that would go towards delivery fee. Spending 30 minutes for commute to restaurant and return back to home means loss of concentration and focus aswell as loss of momentum in that work project.

[@The-Heart-Will-Testify]

Lazy folks ordering McDonald's lol

[@thevintagekitty]

I personally can't wait to go to restaurants again. I don't just eat for the sake of not being hungry, I enjoy dining. I love the conversation, talking to staff, dressing up, being served, no dishes to wash, no garbage to take out etc. I'll forever go to restaurants over take out any day.

[@korchansan]

Yeah but some people don’t like socializing or don’t like driving or don’t like dining in and would rather have their favorite food delivered to their door, 100% of the time no matter what the cost.

[@edforres1984]

I’ve been going to restaurants since June of last year lol

[@MandyLina123]

Knowing this, I want to actually order directly with restaurants now as I wanted to support them through this pandemic. I will try to do pick up more and tip better now.

[@Ohiostategenerationx]

I'm a full time dasher for 3 years now. Doordash beings the restaurant a ton more business. I've seen first hand when a restaurant first starts using doordash they get overwhelmed big time and can't keep up by a long shot. I'm talking about 20 to minute wait at a fast food place. Eventually they get smart and hire some more kitchen staff but at first they can't handle all the business brought there way. So even though doordash is taking fee's they still make the restaurant a lot more money for sure. And think about it like this if they had to hire there own driver's and insurance it's not like all of that would also be cheap. So the restaurant is still making out way better to use a third party company.

[@JayarFlores]

Exactly what I was thinking too. I would rather have less revenue than no revenue and end up closing and not employ staff.

[@xycan8734]

Exactly! It only seems expensive when you don't think about it

[@rssand6840]

In my area, these apps kept a lot of the restaurants that stayed opened going during the pandemic. Too many people were scared or lazy to leave home and used these apps during the worst of the lockdowns. Since I live so close by to the popular take out places, I'd often be the only waiting on an order and doordash and grubhub workers were in an out, with no one else around or far in between. In a way, it's kind of a win for the restaurants too. They don't have to hire a delivery person or send some away that could otherwise be helping in store, nor do they have to pay for gas/maintenance/benefits/wages to the ubereats,etc. drivers. Drivers also get to decide if they want to do these orders or not. A lot of them are just doing it for the side cash and have other work.

[@23Kaugummi]

Guys... in Switzerland they started a new delivery app which is owned by all restaurants who participat. You have an entree fee, but then all have a better deal and 80% off the profit goes back to to all owners (all restaurants) So all restaurants are shareholders. I hope someone will push this in America, as this is much better for all. Costumer / restaurants / business.

[@defaultgaming462]

Great

[@defaultgaming462]

But where does the 20% of profit go?

[@23Kaugummi]

@@defaultgaming462 Marketing and also as bonuses to the team working behind the whole idea..

[@defaultgaming462]

@@23Kaugummi oh that's great 🔥 Thank you for enlightening me 😀

[@23Kaugummi]

let's hope some folks in America start the same :) I unfortunately can't do it 😅 but let's make it happen :)!

[@simonetorre6321]

While I can see how the fees imposed upon restaurants create challenges, we should also explore why restaurants don’t just hire a staff of drivers on their own. As someone who occasionally delivers for DoorDash, I feel that restaurants utilize these platforms bc it might be much more expensive (and risky) to hire drivers. Restaurants would not only have to pay staff, but they’d also be on the hook for purchasing vehicles, paying for insurance, etc. It would be a huge liability for a restaurant if one of their drivers were to get into an accident, had a vehicle stolen, or were placed in a dangerous situation. Utilizing delivery apps places that liability onto the driver instead since you are considered an “independent contractor.”

[@samivayajd]

Honestly if you're working fast pace job still on site and not from home, it's so much quicker to order via doordash because they already have my pay info (yes higher rates) but I mean some local food places don't have the online ordering set up to be able to pull off online orders for the masses. You have to call, so you don't know if they're busy, won't answer, or the time it takes for you to place your order. I'm just saying for a "oh I forgot to order lunch" scenario like me, DoorDash is very quick to have food to me within 20 minutes.

[@harashe1000]

Sure, but on the larger scale, these delivery apps are hurting the people in the restaurant community and they don’t treat their drivers well.

[@marcl3928]

I know a good number of people(on the older side) that has small restaurants that would've closed right now if not because of these food delivery services.

[@einfachnurleo7099]

They stay alive but they aren't actually making any money for the work they put in.

[@Wongseifu548]

And after the pandemic do you reaply think these companies will be as relevant

[@einfachnurleo7099]

@@Wongseifu548 they've existed before the pandemic... They are being used now more than ever. Sure once it is all over people will go outside more and more and they'll want to eat in restaurants but there are those that are still going to be sitting and eating at home that don't want to cook or go out to a restaurant and they've tasted blood now. They'll be the ones that continue to order. The higher prices don't seem to matter for many now and they probably won't matter in the future

[@AZ-jd5cr]

Deliver service is the future. You can thank Amazon for that. These companies will continue to thrive well into the future. They may have to adjust their prices but they are here to stay.

[@Wongseifu548]

@@AZ-jd5cr The reason why amazon was successful at it was because they did not push the cost onto the customer they took the hit. Instacart and Doordash etc pushes all the costs onto the consumer and the up charges are pretty ridiculous for the product

[@crub4906]

Evolution of KZbin Ads. 2010: No ads. 2015: Skip ads. 2018: Skip ads after 5 seconds. 2020: Video will play after ads. 2030: Video may play 2040: Video unavailable, watch ads. 2050: KZbin renames AdTube".

[@KRYMauL]

Use an adblocker.

[@moodlampActual]

What's an ad?

[@arnoldfarias7860]

I'm about to close the postmates account for my restaurant because I'm basically working for them after they take all the profit margin.

[@mehreenaahmad2442]

A Restaurant told me in my hood that they get frustrated with these services too but when I ordered from them directly their delivery fee was $10!

[@mehreenaahmad2442]

If u have uber It makes sense to have uber eats bc it's the same company. But I canceled all the other ones I had. I kinda need uber.

[@losnun948]

Close it

[@namenotfound8747]

Hire delivery people but I'm sure very few people want to working 30 to 39 hours whenever you need them and are realiable too. Cause food delivery jobs have high turnover rates for a reason, part time jobs, no benefits usually, full-time jobs are often promised but hardly ever given. Your car's value tanks. It's up to you to fix anything. Insurance goes up, varies state to state of course. Unless it's a very affuent area, tips don't cut it to off set minimum wage and car costs.

[@david19226]

I owns a restaurant, we were paying our customer to eat our food by using the delivery app. because our profit margin are 15% and the app takes 30%. We have to stop using the app, why work if you are not making money.

[@billybeemus3929]

I have used a delivery app exactly one time. I was given a $25 gift card for DoorDash. That $25 just barely covered a burger and fries from 5 Guys. That was fully double what it would cost to get the same meal at the restaurant. It is simply foolish and irresponsible to use those apps.

[@brittney5775]

There’s been times when I had my food in the cart, ready to press the order button, then saw the fees, and was like, “Naw I’ll just go get it.” I hate paying unnecessary money. Then when I deliver for DoorDash and Uber eats, I see people ordering drinks and 1bag of chips. I just wonder who are these people and why do they feel so comfortable paying almost DOUBLE the price just to have it delivered. I know they’re not rich because I see where they live.

[@Ovidiu_I.]

Mostly laziness. And the fad. Lol.

[@Wongseifu548]

After the pandemic these apps will lose so much of their customer base

[@redfireflyncg]

I do drive for DoorDash on the side. I totally get what you mean.

[@astronaut8086]

@@Wongseifu548 i dont think so. Like OP said people are lazy, pandemic or not

[@southspin7694]

It's Laziness 💯

[@TheAbdulaziz786]

Most don’t pay tips. A half hour delivery ( 5 minutes towards the restaurant, 5 to 10 minutes wait, 10 minutes travelling, and then if it’s a high rise building another 5 to 10 minutes) all I get is 5 bucks for 40 minutes...... and you hire 2 million more dashers , what a shame ......

[@johrut9176]

kzbin.info/www/bejne/a3u7foN6hst9o68

Support your local mom and pop restaurants by ordering on their website or call to place an order, then go pick up your order.

[@korchansan]

This is the problem. Not everyone has the ability to be able to drive 10 miles and back to pick an order up. Some people have driving anxiety, major road rage, social anxiety, children, can’t walk - and literally need things delivered to their door. Are you trying to say these people just shouldn’t be able to order food from their favorite restaurant that they’ve been going to for years just cause they can’t drive. I don’t think so.

[@stAirborneMk]

@@korchansan I order food for my mom in another different city. I work out of town, she can’t drive. So if she’s out of food or groceries I can have these apps deliver directly to her

[@sargonavocado4582]

@@korchansan Looks like someone struck a nerve. No need to get defensive like that, no one here really cares about you lol

[@korchansan]

@@sargonavocado4582 why u so mean to me what have I ever done to u I wasn’t even defensive just telling it how it is 😭😭😭 because people seem to have the impression that everyone can just drive and pick up they food when this service is actually a god send for those that legit are in a wheel chair and can’t drive

[@lilangelpop]

@@korchansan he’s mad cause u hit his insecurities

[@joscallinet6260]

Thank you for this presentation. It is very touching indeed to see how everyone is struggling to survive and make the best of the very difficult situation which COVID-19 has imposed upon ALL of us. It's very hard not to become emotional listening to the beautiful people in this video describe how they're sorting out the pros and cons of running a restaurant business in a pandemic environment. Watching this brought tears to my eyes. I want to see these courageous entrepreneurs able to not only survive but also thrive doing the work they so very much love to do.

[@davxc]

I always order directly from the restaurant and pickup myself. Even local restaurant owners tell me it’s much better for them when customers do this versus use delivery services. And I want my favorite local restaurants to do well. Smart restaurant owners are discovering that customers who use these services are so far removed from the restaurant to the point where they’re almost not the restaurant’s customers but rather the app’s customers. They can be easily directed away to other restaurants via the apps’ advertising and promotions.

[@felixf4378]

Delivery is so expensive. Restaurants should just aim to make pickup as simple as possible and I think more people will chose pick up over delivery. Like just showing up, opening a locker and getting your food. No need to deal with cashiers.

[@jayg1438]

Home Depot does this, same with Little Caesars

[@mehreenaahmad2442]

Love how u play a doordash commercial during this 🤣

[@michael5366]

I go a tutti advert lol.

[@arevaloaleixz]

Delivery apps help boost sales, regardless of how you look at it. Plus, if you prefer picking up your own food then good for you, but that isn’t the case for everyone. Delivery apps won’t die because it’s much more convenient to have it delivered. Having it delivered to you saves the time, which is more important than your money honestly. The market for delivery apps will grow because it won’t be limited to mostly food for very long. Lastly, here’s people who find delivery app convenient : disabled people, seniors, people under the influence, lazy people, busy people, carless people in general.

[@gsd5.785]

Underrated comment.

[@Sherise-Nicola]

I completely agree.

[@antiGERMZ]

I feel bad for the American people. Here in the Philippines, we have foodpanda. And everyday they have this kind of 50% deal but mostly on fast food and sometimes on restaurants, we tend to save from using these apps. It's not that we pay more because its DELIVERED, its WE PAY LESS CAUSE WE USE THIS SERVICE OR THIS APP". And on top of that, every order you made using this app will count on "CHALLENGES" which will AWARD you with VOUCHERS that you can use for your order. It's TRUE, some RESTAURANTS do CHARGE A little higher compared when you buy from them directly versus ordering from this 3rd party app, but not all.

[@tubester4567]

Are we so lazy that not only cant we cook our own food, we cant even pick up fast food?? Its quicker and easier to go pick up your food, compared to ringing or using an app to order, than waiting around for your food that turns up cold!! Sure, there is a need for disabled people, or people without a car or bike but getting fast food delivered is a sign of a sick society.

[@arevaloaleixz]

@@tubester4567 I understand your commenting with good intention but delivery services is not sign of a sick society. If you cook for yourself then good for you, and if you can pick up your own food then good for you. Everyone circumstance is different and saying society sick for ordering from Delivery Apps is a pretty stupid statement, point blank. Delivery services are a luxury and people will pay that luxury because their time is more important than their money. The process of going to get it can be a hassle, especially if you live in crowded cities. On another note, not everyone is broke man theres a lot of people who can actually afford it. You can definitely make the arguement why are people even eating out food so much. Eating out, when it’s unhealthy food, is more detrimental on your physical health, mental health, and finances; which is way more harmful than a delivery service. Eating unhealthy food in general as a everyday norm is definitely a sign of sick society due to the nation wide obesity and American media encouraging. Technology is making things easier for us, on back end it could be making more people lazy but that all comes down to personal choices. Technology is freeing up peoples time more and we should just find more things to do with our precious time here on Earth 💯.

[@melissaboston3121]

As a restaurant owner, I'm grateful for the food delivery programs. When all is said and done, we do not make money from these services, however, I would rather sell the inventory I have versus throw it away. Right now all sales are necessary and appreciated.

[@melissaboston3121]

With saying this, the delivery services are making more than we are. Not only do they increase the price of the item but the service & delivery fees plus additional taxes, none of those fees go to the restaurant plus we pay a percentage for utilizing their services

[@johnp139]

@@melissaboston3121 restaurants are free to hire their own delivery drivers.

[@nickns732]

A food delivery driver stopped me in a parking lot asking where “cosmic wings” was located. I looked up the address, its applebees using a fake name for food delivery apps. If a failing legacy brand with mediocre food can make it work, any good restaurant should be able to as well.

[@Asian4days]

I’ve noticed Fridays & Applebee’s have weird names when it comes to later at night. The driver needs to look at the description and it’ll let you know where it’s at even if it’s a weird name

[@watchinyoulol]

Why couldn't they just search it themselves?

[@MrXierre]

That’s not the case , they actually are hosting small business within established mortar building vs them getting a ghost kitchen

[@johrut9176]

kzbin.info/www/bejne/a3u7foN6hst9o68

[@lala4ever366]

And they can get that small business loan.

[@kyleinpa5285]

These restaurants are whining about the delivery fees of 30%, but if they had to find all these new customers themselves AND pay their own delivery driver a living wage of $15 per hour, which most people want people to be paid at a minimum, those two things alone would cost the restaurants way more than that 30% of the order. You can’t sell your cake and eat it too.

[@WendyCH23]

I try to support my favorite local restaurants by ordering takeout and tipping as generously as possible whenever I can.

[@jessiea1989]

My family uses doordash because we don't have car and no one drives. It has helped us out in times of need.

[@korchansan]

This is a normal thing in society not everybody has the ability to drive or gets super anxious maybe driving at night or in bad weather and would rather pay extra to completely avoid having to deal with that situation

[@bukhookee]

Everyone saying go pick up the food yourself and save the restaurant. Well think about the person delivering the food and trying to make an honest living also. You are supporting a local delivery person by ordering through these apps, especially when the "normal" jobs aren't available anymore. Gig workers are people who are trying to live too. RIP to Anwar, the Uber Eats driver that was recently killed by teenage girls carjacking in D.C.

[@Gd-jq6mz]

Meanwhile doordash went public at $32 Billion. Went up to about 80 billion and currently trading at a measly 42billion

[@AmberKingmusic]

I remember when I first was exposed to delivery apps through my now mother in law. She worked long hours and didn't want to go out to eat but didnt want to drive to pick up so she would have restaurant food delivered through door dash. We would try new places and some places we would eventually go in for and soon place takeout orders because they were so close it was worth the drive to pick up and cut out the fees plus get our food quicker. For me who medically can't drive delivery is my only option if my husband isn't home or if he isn't feeling up to going out.

[@azureavocado5195]

S/O to the owners of the Poke restaurant. They were really doing their BEST, at a young age and actually making it....until Covid. That is not even fair. I wish them nothing less than absolute SUCCESS!! 🙏🏽✨

[@uptownpoke7281]

Thank you so much! We are doing our best to make sure our staff has a job and our customers have a place they’re always welcomed in. Thank you for your support and we wish you nothing but the best!

[@johnp139]

Life isn’t fair.

[@FPSMartin]

people don't realize how important going out and sitting at a restaurant and eating there is important for mental health...and people wonder why they are depressed

[@davidlevingstone4429]

If you think sitting at a restaurant and food = good mental health... Yeaaa buddy, you are not seeing the overweight/obese epidemic in America

[@Sundara229]

I think going on a walk and have a relaxed conversation with a buddy is better for mental health than stuffing youself in a restaurant.

[@jdaza1987]

@FPSMartin I get what you're saying. Getting out of the house grabbing some food and a good conversation.

[@electron6825]

I think FPSMartin's point is that social interaction is important for mental health.

[@davidlevingstone4429]

@@electron6825 he literally never mentioned social interaction, all he mentioned was eating restaurant food, aka being served high calorie food that you didn't make and won't have to clean up afterwards... Let's not forget that restaurant food is often marked up 3x it's cost or higher for foods like pasta/bread/potatoes which are marked up to the moon and back

[@nicholasgarcia1443]

It would cost way more to hire mutiple employees just to deliver.

[@itsaridon]

I’m a driver myself and tbh I get amazed at the fact that I make the money i do. I tried ordering food once, the fees were crazyyyyy 😳 so the fact that people be paying those + tipping. So grateful 😂

[@gurulaghima4272]

Facts lol

[@Wolf-hd1hr]

I'm so assured about how highly informative content is present on this channel, I like the video first, and then proceed to play. I'm just thankful to CNBC for providing such insightful content related to business world free of cost. As an MBA student, you got my respects

[@milanimorales2645]

I deliver with door dash. I think it's great if you can afford it. If you can't afford it, just go to the restaurant. There are people that make a lot of money that don't mind paying delivery fees. If you mind, just don't use it. Simple.

[@merriemelodiesfan7425]

I use DoorDash because going to pick up your food in person on your break in a drive-thru or waiting inside sometimes can take a long time depending how many people are there. That's why I don't mind, and besides, I work at my job almost every day.

[@jzip]

I am a Door Dasher myself also deliver with Postmates but I myself do not use these delivery apps I go myself to pick up my food. Only reason I would order with the app is when I really can't go or don't feel like going or when I use to not have a parking spot and didn't want to move my car.

[@QuietStormX]

Yep. I Order through DoorDash mostly and at local restaurants close to me. I go to some and order ahead to pick up a lot. I used Uber Eats too but I hate them waiting for a driver to show up to take my order and added charge for that..

[@jordanfauntleroy2013]

When I was dashing during the pandemic ain't gonna lie I made a lot of money

[@AvergaeTrollllll]

I live in Texas and if you order fast food a single order from jack in the box will run you 20 buck plus tip makes no sense. They literally have like 4 different fees lol smh uninstalled immediately after I saw that.....

[@jasonjones8450]

Stop thinking it as a "tip". Think of it as a "bid" for a driver to take the order to you. Highest bid equals faster arrival to your house.

[@OlJackBurton]

@@jasonjones8450 Tip, bid whatever. The fact that you think it's acceptable to pay $20 -$ 30 (depending on the tip/bid) for a single fast food order is telling. Getting room service once in awhile is one thing, but all the time you want food is just a colossal waste...

[@jasonjones8450]

@@OlJackBurton get up off your ass and get it yourself then.

[@OlJackBurton]

@@jasonjones8450 I can remember when delivery wasn't even a thing. I can still act as if delivery wasn't a thing...

[@Trenacetate43]

I lived in the US for 5 years for school and work from 2013-2018. Always thought that these delivery apps are super expensive, delivery fee, marked-up menus, and you still have to tip, kinda ridiculous. $12 worth of food with $10 dollars extra fees, yeah no. It is different here in Asia, where food delivery apps are actually affordable, the rates in the US are just stupid and not worth it.

[@Trenacetate43]

For instance, one meal here cost you $5 (cheaper because accounted for lower living cost), delivery is like 1$ and you tip the drive $0.5 (this is enough here). So 30% extra fee that's actually not bad. US delivery apps, is like 80% extra fee? Totally not worth it.

[@Trenacetate43]

In short I don't see this as a good business in the american market, the apps will go to the trash can in the near future just like uber.

[@Hephaestion96]

gotta deliver those trenbologna sandwiches, amirite babe?

[@luci0818]

That wasn't the case until 2018. It was actually very affordable. Maybe because I lived on a college campus, but the fees were much cheaper. I think it averaged 20% per order. They basically baited and switched everyone.

[@TheTruthAlways]

Bottom line is you can't keep restaurants, drivers and consumers happy at the same time. Unless restaurants pass on the savings from real estate to the consumers.

[@residentevil4life]

never understood the hype about food delivery except when ordering for work. Its just as simple and more cost-effective to just call the restaurant and pickup the food yourself

[@jujingyi94]

i think people just dont like to call people.

[@ct5951]

Some of us are lazy!

[@johnp139]

Then why does it matter to you?

[@ID_iKONIC_VIP]

Glad my Dad finally retired. He had a little restaurant and never raised prices for 20+ years and free delivery and same prices on delivery. He was basically volunteering his time. Burrito and Fries delivered for $5.50 in Los Angeles??? $4.50 Cheeseburger and Fries $0.75 can of coke? Omg. He would not listen to me to raise the prices. Thank the Pandemic now my Dad can rest and retire.

[@mansonboy2000]

Those are amazing prices. He should have listened to you though. Your father had a good heart. Good man.

[@vlong8]

After this Covid-19, i foresee many layoffs and a dizzying drop of the Food Delivery business.

[@johrut9176]

kzbin.info/www/bejne/a3u7foN6hst9o68

[@arnowisp6244]

Or a period where people realize that food delivery is convenient and so might be better to call in most cases. They were on an upward trend before this pandemic, now I'm certain they'll be more ingrained in people.

[@Wongseifu548]

@@arnowisp6244 no with the amount these guys charge companies like door dash and instacart will lose a substantial amount of its business. They are only worth as much now because people wanted to stay safe or resturants did not offer full dine in services. After the pandemic the valuations will drop like a falling knife

[@harashe1000]

@@Wongseifu548 yup, a lot of people (especially in big cities) have already started moving away from door dash and ordering directly. Every time I think about ordering door dash or Uber I end up closing out the app because it’s just not worth it.

[@LuisLopez2]

My income has dropped a whopping 92% in ONE MONTH. I am about be evicted from my home of 22 years.

[@0fficialdregs]

i work as a cook for joellas Hot Chicken, Doordash is built into the company's structure. We generally have dine ins, online orders (The customers come pick it up), carry out, and doordash. in our company, we know Doordash upcharge the customers and the drivers take a longer time reaching the customer that the food might get cold. We actively tell customers to dine in or carry out.

[@ninjanerdstudent6937]

There used to be waiters and waitresses within restaurants, and now they are between restaurants.

[@Preacher_.]

10:25 Just include a little flyer with every order letting customers know how they can order directly from your Website, where they'll receive better service and cheaper prices. I'll take my consulting fee now, thx.

[@ct5951]

Yup!

[@henrriquetordoya1637]

Wow that is realy a good strategy while the the food driver doesn't open your food and report it to whatever plataform

[@colombiantom]

The hard part is making people go to their website, why would the consumer go to one restaurant's page, when they can search many more restaurants at once in one these apps? They would not, we like the convenience of finding everything in one place.

[@colombiantom]

@@HaimRich94 The price has to be substantial for this to actually work. I don't use this services because I refuse to pay $5-$10 extra for my order, on top of the tip. I much rather order and then pick it up myself. But most of my friends don't care and still use the service even though they know they are paying $10-15 dollars more.

[@johrut9176]

kzbin.info/www/bejne/a3u7foN6hst9o68

[@seandabomb1399]

As prices go up and restaurants pay so much in fees as well as customers, these apps will suffer and eventually become extinct. People can’t afford to pay all these fees especially during a recession.

[@spacetoast7783]

Apparently customers don't agree with you right now.

[@spacetoast7783]

@Steven Browning I mean it was bad, but most of the world bounced back pretty well.

[@vincentaw2418]

People who can’t afford them were the ones who never had in the first place

[@spacetoast7783]

@Steven Browning Well I hope society can live better in the 2020s than in the 1930s, but maybe I just have high standards.

[@sethrawbass]

Lmao then just dont order it no one is forcing u

[@growingup15]

as a former Uber Eats, DoorDash, Bite Squad and Postmate driver. the drivers are getting shafted out of money also. they take so much from us we be working for less that minimum wage

[@200odd300]

Depending on the platform you choose and your area, you can actually make more than minimum wage

[@cyrusadamrevilla3851]

I deliver on a bicycle downtown Toronto and make as much money as an entry level engineer makes.

[@growingup15]

@@200odd300 well none of them paid well. because adding the cost of fuel, repairs on my car and taxes at the end I made less than I do now working at a Deli delivering for them.

[@growingup15]

@@cyrusadamrevilla3851 I wish we had that option here but my city isnt really bike friendly and its not dense enough Midtown to offer such a service. I wisih it did I would totally do it as a way to excercise on weekends and get a little bit of extra money

[@starsareangels]

Facts.

[@AT02031234]

Love these videos - please keep making them and uploading to KZbin!

[@Mr1wd]

I tried Uber eats once and will never used it again. Mark ups on food prices, expensive delivery fee and you have to pre-tip on top of it. Quicker and way cheaper to just go get it yourself.

[@MONi_LALA]

As a restaurant insider and a driver myself, please, if you could, pick up your own food. Customer pay more for food, business lose a huge percentage for invisible middleman that barely do anything. Food delivery industry is a snake eating its tail industry. It's sad but true

[@TS_Mind_Swept]

9:32 yeah nice answer, clearly has everything to do with the question and isn’t dodging it at all Keepo I think the next question everyone’s wondering is what are the delivery services doing that costs them so much..

[@TheSimArchitect]

I always used those sites to find out about restaurants, then I'd try to order directly if the price was lower. Consumers can always cut the middle man if they take an extra few minutes, plus there's always Google...

[@Michaelkrauter]

Everybody is trying to keep going with what they know, when the reality of the world is changed and we had to learn something new. If you value people you have to go see people even if it’s at a curbside

[@tarynjones9780]

Its too bad that the doordashers in Ohio don't know how doors work. For some reason, they insist on putting the food right in front of a door that swings out!

[@ct5951]

Common sense isn't that common.

[@alexanderketkeorasmy5767]

I deliver to destination job done I don't care you figure it out

[@henrriquetordoya1637]

That is hilarious

[@Asian4days]

Probably cause you don’t tip 😂

[@johrut9176]

kzbin.info/www/bejne/a3u7foN6hst9o6-a

[@janiekcarney5482]

The delivery is a flat rate which makes it expensive for single people ordering. $5.00 for one person compared to $5.00 for four people.

[@VictoriousGardenosaurus]

Nobody wants to talk about how restaurants are a non-necessary business, full stop.

[@RadicalforGod]

I like to see my food being prepared. I don’t trust someone delivering, possibly picking in it, dirty vehicle, dirty driver. I like to dine in therefore if there’s an issue, it gets handled right away.

[@kevincarter2638]

So they let you In the kitchen at McDonald’s 🤔

[@johrut9176]

kzbin.info/www/bejne/a3u7foN6hst9o68

[@RadicalforGod]

@@kevincarter2638 At least at McDonald’s I can see my food being prepared and it’s served hot.

[@astronaut8086]

We literally lose our jobs if we pick in your food. And "dirty vehicle, dirty driver"? You know your food comes in a sealed bag right? You sound like a very judgemental person

[@RadicalforGod]

@@astronaut8086 I don’t want my bag of food in your dirty vehicle or hands.

[@roofpizza1250]

Why do I feel that the drivers don't feel appropriately compensated?

[@spacetoast7783]

Because your feelings don't line up with the market, I guess.

[@youngpbands9507]

Their jobs are very easy and require no skill. Plus they get to work whenever they want. And they make decent money too. 15-20 is normal, I have friends who tell me it’s more like 25 an hour.

[@TriPham-xd9wk]

I think depending on the cut off of the order for example if accept only above $15 to 40 then flat 30% plus $1 each Mile above 3 mile distance then payment fee service standard , them if above $40 to 70 then it take 20% plus $1 for each Mile above 3 miles and if dispatch from further than 5 miles to pickup location add a $3 extra then if $70 to $ 150 then use 15% and no charge mileage if under 5 mile radius but $1 dollar each Mile after that then it is relatively fair

[@user-pp8ly2wn6t]

I watch this video over and over. So much information in this video - thank you for this.

[@DominicBenoit]

I used the food delivery apps sometime's to buy food because i know its tough out there. A lot of people lost their jobs last year and have to deliver food or whatever to make it. I also notice u buy a meal and it comes up to $20 dollars or the app charging u $1-$3 more for the same meal. Sometimes u look at that price and say f'that. Go cook or grab ur keys and go thru the drive thru lol

[@mattbowdenuh]

Ive used the apps when trying to find a restaurant, but then always call or go to their website directly to actually order and drive there to pick it up. not paying those extra fees. so i use it kind of like a marketing platform.

[@ParadoxFreak]

I sparingly use these delivery apps but I will say that I would be more inclined to order directly through the restaurant but not all of them have a solid ordering system.

[@AFAndersen]

A restaurant for take-away food only? What a future we could live in! It would probably be best if the restaurant was branded in some way, like a catchy name or something, so you don't end up going there expecting to dine.. What about "take-away restaurant"? It has a nice ring to it!

[@cvrajendra]

I run three ghost kitchens in Phoenix - Chinese, Italian and FastFood... all under one roof. I am making around $8000-$9000 per month after Doordash fees deductions... Chef Salaries account for $2K.... am in this for the long term

[@maximiIiaan]

that's not bad

[@harashe1000]

Wtf, how many chefs do you have and what are you paying them? 2k seems awfully cheap for employing people to essentially work three kitchen menus

[@cvrajendra]

@@harashe1000 Its just 2 hour shifts for lunch and dinner.... rest of the day me and my wife handle

[@luis042983]

These 3rd party companies have so much info on every community. What we eat, when and where. Wait till they just open up their own shops and cut out the restaurants

[@GK-op4oc]

Given the regularity of the ingredient containers, one of the two Poke employees can be replaced by a machine. Probably the entire operation can be by one machine inside one minivan with a supplemental refrigerator

[@deadasfboi]

From someone who worked with restaurants, the 3rd party stuff can get very excessive to us. We get rushes, then when the tablet goes off it gets us a little aggravated. There's more complication to it for restaurant worker. Mostly the fast food restaurant.

[@deadasfboi]

We also have to ring in the order, on the same tablet where people who came to take orders. Imagine someone doing a big order on door dash, have to ring it in, and make other customers who drove there have to wait.

[@deadasfboi]

Honestly I hate it, I feel bad for workers. It's very excessive.

[@pdn9609]

These middle men help noone but themselves. My brother is a taxi driver and here we have the equivalent of these intermediary apps. These app providers end up getting a big chunk of the revenue and the worst is that drivers are reduced to depend on these app providers to have rides. They practically become their employees even though they undertake all the cost and the work.

[@eggheadegghead]

Tried Doordash a while ago. The final bill was about 40% more than if I go pick my own food, so I cancelled the order. This is absolutely madness. I don’t see the future of this company, or any food delivery company in the US post pandemic because the extra charges.

[@OlJackBurton]

Some people are just fools with their money...

[@J.M..]

This company will have a great future because lazy, financially irresponsible people will always exist.

[@MoyDeeGaming]

I’m at the beginning of the video but I’m gonna go with yes for most. The restaurant my wife works at just up charged slightly to adjust for the fees. Is it good for drivers is the real question. That’s what I’ve been reaching out to news organizations for a while now to talk about. Drivers need to be driven yes but I’ve seen drivers that drive for 60 hours a week. It’s deeper then a message on KZbin can really dig into.

[@Thincrust128]

Make sure you have commercial or ride share car insurance if you are going to deliver even part time. If you get in an accident while delivering they won’t cover you with standard insurance. I learned the hard way and had to pay almost $1500 out of pocket for repairs.

[@DustyVid]

One thing it does or it should in theory raise the sales for a restaurant two they have to adjust their numbers because now they have to include a packaging system Three for the people who have a fear of public or the people that have the fear of going outside this is a way for them to get food that they may have never had before because of their psychological disorder so the food delivery it can be looked at many different ways and I'm sure there's more pressure on the restaurants I don't disagree that that's there but for the ones that have been stricken hard by the pandemic this is another avenue for them to gain income have employees so that way they have an income they have a life and the delivery people whether it's delivered by the business itself or Uber or one of those other things doordash and such it's a spider web of availability and earning income for a variety of people

[@michaeltribbet9213]

I legit use Uber eats as a “menu” of all the restaurants around me, and when I see something that looks good I just call the restaurants directly and order lol. Much cheaper

[@ramiro8628]

Although I don't dine in as much anymore, TO THIS DAY, I call the restaurant directly and pick up the food I order. I've only ordered on Doordash a hand full of times. Their fees are baffling. I have not touched any of those platforms for two years now.

[@brybryguy6314]

There are now even new restaurants that do not have indoor seating or if they do it is very minimal. All their bussines is now via these apps! There is a restaurant near me that recently opened but they are strictly pick up or delivery app only. This move actually lowers operations costs. It's this new trend and restaurants are taking full advantage

[@moodlampActual]

About a year late with this story. Everyone knows this by now.

[@johrut9176]

kzbin.info/www/bejne/a3u7foN6hst9o68

[@ImVeryBrad]

@@johrut9176 shut up

[@konigschwarz2565]

I’d rather order directly from the restaurant and just pick it up myself. You pay less and I hope I’m helping the small restaurant owners. During the pandemic my husband was ordering from the apps. I started noticing the insane fees, even with the “free delivery.” That $12 burger was turning out to be $22 with fees and tip.

[@bt2598]

I was checking the uber eats app yesterday and the delivery fee for Shake Shack was $9.99! That's more than any of the items on the menu. I ended up making something at home and I try to walk to places when I can since I don't have a car.

[@Cpnweze]

Actually more interested in how much the drivers are getting paid. Restaurants are outsourcing the ability to access more customers. 3rd parties are charging as a middle men to provide independent drivers to deliver food. How much of all these fees actually end up in the pockets of the drivers?