COLOP e-mark: Trouble Shooting - Poor Print Quality

[@pratikkumarsah4774]

Nice

[@الحلوانيابوابراهيم]

Hello, I am from Iraq, how do I get this wonderful device

[@cfillaudeau]

Hello can you give me some advice on how to start printing at a specific location with the e mark. I do scrapbooking and bought the printer to print on specific parts of the paper. how to have the right benchmarks? thank you for your reply

[@colopukltd8339]

Good morning Christine, thank you for your enquiry. The e-mark is a dream for scrapbooking. The e-mark is set to print from the centre of the e-mark, however, you can also set it to lateral printing by moving the toggle on the app to lateral printing, all imprints will then start from the outer edge of the e-mark. Call me on 0121 622 8918 if you need me to help you further.

[@cfillaudeau]

@@colopukltd8339 Hello. In France I cannot buy the smallest guide for tapes for colop e mark. Do you know of a site where I could order it ? Thank you for your reply.

[@rhondaandrus7481]

Plus I need to know how to connect to my network. I don't remember it asking me for my network it connects to itself. Is it supposed to do that?

[@colopukltd8339]

Hi Rhonda, as the e-mark has it's own 2 way wi-fi, it will connect automatically once you have entered your SSID and password. I hope this helps. Chrissy

[@rhondaandrus7481]

What do I do when it says to put printer back on base to prevent ink from drying out? It flashes red when it beeps. Confused 😕

[@colopukltd8339]

Good morning Rhonda, we recommend you put your e-mark back onto it's base after each imprint to avoid the print head from drying out. If your e-mark has been left off it's base longer than 1 minute, it will alert you by beeping continuously and flashing red. I hope this helps. Chrissy

[@mj6704]

My printer isn't printing at all. It's on and it beeps when it has to and I already fixed the print cartridge, restarted the printer, cleaned the printhead properly but still nothing.

[@colopukltd8339]

Hi there! Please can you drop us an e-mail at [e-mail] - we can trouble shoot with you from there and get you up and running

[@cfillaudeau]

thank you so much. I will watch tonight. I thank you for offering to call boys but unfortunately I use the translator because I only speak French. possibly if you have a visual or document I can give you min email address and I will translate.

[@zynzane9680]

I can't even get mine hooked up to the computer. So frustrating. The password they sent me, the program says "invalid". Sigh

[@colopukltd8339]

Good morning Zyn, I am sorry to hear you are having difficulty in signing in. The SSID and Password are case sensitive, if you are still having problems please call me on 0121 622 8918 and I will help you. Chrissy

[@zynzane9680]

@@colopukltd8339 Thank you so much, I had already sent an email to the site but was hoping to get it hooked up. Turns out it may not work on desktop

[@christinecolton2596]

Why isnt my images coming out the color of my inages

[@colopukltd8339]

This can depend on the surface you are printing onto. Sometimes the colours do appear darker on most materials, than on the app.

[@christinecolton2596]

Also where can I get more images. There wasn’t a lot of images on the app to justify the cost of it

[@colopukltd8339]

@@christinecolton2596 There are further templates available to download online. Can I please ask, are you using the e-mark or e-mark Create?

[@MrjackieG]

Sound quality is terrible.