The Decline of Friendly's Ice Cream...What Happened?

Friendly's is a classic New England chain of restaurants, known for their ice cream, that has been having trouble. Evidenced by closed locations, multiple bankruptcies, and an uncertain future. This video highlights their various owners over the years, while attempting to explain where things went wrong.
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[@guidosarducci209]

I was an assistant manager at a Friendly's in the mid-1980s. What went wrong was Hershey bought them. The usual: cut costs on ingredients & overhead & facilities, raise prices. Increase profit in the short run by making its reputation eat itself.

[@NYFMA]

Yeah, I grew up in Springfield just a block from that very first shop on Boston Road, so this all hits home for me. When Hershey’s bought them and all this other stuff began appearing on the menu it was really the beginning of the end. They had a successful popular brand and they changed it. No reason to other than greed. They got away with it in the beginning because of the rapid expansion, but as noted here it all caught up to them with the reduced sales per store. Idiotic shortsighted greed. It worked for eight years, but they fatally changed the product. Prime example of FAFO.

[@gibblespascack1418]

Got to agree with you on that. Hersheys started the downward spiral. They were just too large to focus on the food service business. As for the follow-on corporate raiders(Sorry, now called investment groups), they load the companies up with debt, then parachute out leaving a shell of a dying company.

[@iamthatguy1169]

Yep agreed, and now Hershey seems to have it's own problems, Their chocolate and candy bars definitely don't taste as good and are way skimpier then when I was a child. Much of the classic reliable name brand candy today is being made to taste like what we'd expect from cheaper off brands.

[@carefulconsumer8682]

Sounds like I-hop also. Gone downhill badly in quality and service.

[@natsfan100]

As a kid in the 1990s there were two near me that were popular. The problem was most people thought of them as ice cream, but they offered a full menu. In addition, the 1990s were the heyday of restaurant chains and most were far better. That plus leveraged buyouts almost never work as it puts debt on the company that is already in trouble.

[@StevenLepore]

Growing up in NY, Friendly’s was the place your parents brought you to celebrate your little achievements as a kid. I loved it there. The food was good and the ice cream was great. Then the restaurants started getting dirty, the food started getting terrible and we stopped going. I recently started heading back to a somewhat local Friendly’s just to see how things were and I was pleasantly surprised that things were clean again and the food was pretty good. I try to go there every once and while to support the business that shared in a lot of my favorite childhood memories. If Friendly’s can hold onto the nostalgia but look to the future, I think they can make it. I sure hope they will

[@oooh19]

I guess it’s mostly for children and families. But then are people having less families and people are just going to other places to eat

[@MichaelMeade-d7b]

I remember Friendly's growing up in New York. Years later, my wife and I went to one in Florida and the burgers weren't as good as I remember.

[@galerad7254]

Oh, sadly I watched Friendly's leave me before I left Friendly's.

[@dorothyedwards7225]

Yes, same here. Report card day andbirthdays.

[@melissajones8141]

Same, also Howard Johnsons also gave a meal and a mini cake for kids birthdays. Friendly's was great, great ice cream and food, great patty melts

[@scottnotpilgrim]

My father was a manager for them who apparently had a reputation for turning stores around. Then they laid him off for... declining sales

[@paulienuti8031]

That’s sucks Man

[@mattbaillargeon]

The irony….

[@noUGames]

That wasn't very friendly of them...

[@trentot1559]

He certainly turned their sales around

[@jacobharvey2946]

Sounds like my spouse’s aunt. She was known to be well liked and ran a good store. She ran one of the last ones near us. But she always complained about dealing with higher ups.

[@TheAirplaneDriver]

I grew up in Connecticut, and in my teens Friendly’s was the place to go for ice cream and burgers. This story mirrors much of what happens with American business. Initial owners put their heart and sole into the business not just for the financial rewards, but because they love what they are doing. At some point, accountants take over and management no longer has their eye on the ball….it’s all about balance sheets. I learned first hand in later years….you cannot run a company without a good accountant but you should never let an accountant run the company. Accountants - and they are like flies in these private equity firms - are all about business….but not about THE business. Two different perspectives.

[@theontologist]

I agree. It's not just private equity. When companies are publicly traded, stockholders will not tolerate founders' visions and quality service for long. With a few bad quarters, or a publicly traded competitor showing better annual results, the founders and the quality will be shown the door.

[@solomongrim982]

Damn good word's my friend, damn good word's

[@it1988a]

Not sole, soul. We're not talking about shoes.

[@TheAirplaneDriver]

@@it1988a I know. But thanks Mr Pedantic for pointing out that small typo. Not sure how I am going to live with myself knowing you think less of me, but I’ll try to get by.

[@TheTexas1994]

Once I heard the term "leveraged buyout," I knew things were going to get pretty brutal

[@barryf5479]

@@SimuLord Exactly. A repeating theme.

[@michaeloptv]

It’s a theme. They NEVER work. Call it a poison pill or a “speedball”. It will make you feel great for 5 minutes (or 2-3 years in retail) and then BOOM…you’re in the hospital or the Doctor is pronouncing you dead 😳😰🫠

[@sassynana5201]

As a hard-working but quite poor single mother of three, I was SO grateful for kid’s night and the kid’s menu at Friendly. It was one night a week that I could afford to do something special for them.

[@msuhurdme]

@mm0221 it takes $0.00 to mind your business. You ever heard of divorce after having a family and kids? Did you think of possible DV is a reason to leave one's relationship? Quit judging people you don't take care of.

[@bderrick4944]

@@msuhurdmeWow you got really butthurt over that

[@jayjohnson9776]

@@msuhurdme He's got every right to comment against poor single mothers. They're helping to destroy this country. You sound like an irresponsible poor single mother or raised by one. May be you should mind your business.

[@mikehawk120]

My mom was 15 when I was born, was just her and I growing up together. Growing up, never had my own soda or Cale or whatever, but she def brought me to friendlly`s a bunch. Moms ended up getting a career and was doing good, until the mid 90`s when shit went to hell. Anyway we had that restaurant and it was good as we never ate out. I def what you said. Much better times now, but I won’t forget how shit it was though.

[@dranzerjetli5126]

Why do you have 3 kids if you are poor.

[@bigchez2855]

My grandfather used to take my brother and I to Friendly's for lunch. When we got older, it was just grandpa and I every Tuesday every summer through high school. When he died, I stopped going. Thought I'd wait until I had my own kids to share the same memories with. If Friendly's goes, that'd be devastating, but at least I have such great memories that aren't going anywhere any time soon.

[@Somenite]

My grandparents took my parents to Friendly's, my parents took me and I took my own kids. My experience during their decline is first that they tried to expand too much. The traditional locations in my area did great but always seemed like the newer locations struggled. At one point, they had three locations in my hometown with two locations within a half mile of each other. Second, they changed. The whole charm of the place was that old timey feel and knowing you could take your kids and they would have the same experience you had as a child. The ones around me started modernizing the decor, made menu changes, tried to add changes in ordering including picking up your own food after ordering electronically. That hurt their business for sure. In the meantime, there is an old school dairy bar similar to Friendly's nearby that hasn't changed a thing in 80 years and they have a line out the door every night.

[@Lilboozibert]

We have a dairy barn here, too. I always see a line when I drive past it. Friendly's, Sonic, Carvel, etc. have come and gone but the hometown one is still there, for now. 🤞

[@EverettBurger]

Oh my... Nostalgia overload! You hit the nail on the head in regards to the new owners not knowing their customer base. Friendly's was a blue collar ice cream parlor that served simple meals as a secondary option. It was where teenagers wanted to go before catching a movie. It was where kids wanted to go after receiving their report card in the mail (celebratory or to commiserate). It was not a place for fine dining. Cheap food, but fantastic ice cream, sundaes, and shakes. By far the best peanut butter sundae anywhere in the world.

[@mlconley]

Exactly! A five dollar sandwich for $7 in the 1990’s. Taco Bell if you want cheap food or Applebee’s if you’re willing to spend a little more.

[@israeldelarosa5461]

Did they actually have the tastiest creamiest shake though?

[@mlconley]

@@israeldelarosa5461 they were awesome! Great ice cream and great fribbles, no doubt.

[@crabring]

Yeah, I always went for the ice cream but usually tolerated the food because you have to eat something before dessert! Although, I never hated their food. Prices may have gone up since I've been there though

[@marklabonte2925]

@@israeldelarosa5461they were fine. I believe they used soft serve for those shakes instead of frozen. They were good sure- but nothing anybody should have any FOMO about

[@ellennewth6305]

When I was 10 years old (in 1963) I went shopping with a classmate. We had permission to "eat out" (alone) for the first time ever and chose to go to Friendly's in Vinnin Square. I felt so grown up and important as I reviewed the menu and placed my order. Years later, when I was in high school, Friendly's was THE place to hang out after football games and dances. Happy memories and phenomenal food!!!

[@GjpgrD]

I know that shop well as I lived in Salem from '78 - '84!

[@monicaqueenan9985]

Vinnin Square...yikes! That place takes me back. As in decades ago!

[@briangreen5641]

I frequented that Vinnin Square location quite a bit. A chocolate Fribble on a hot summer afternoon always hit the spot.

[@darrenp1549]

Knew that location well!! Grew up in Lynn from '73 to 91.

[@candice_ecidnac]

I had my first ever date at a Friendly's in the 90s. My mom "supervised" from a couple tables away hahaha Friendly's was only a couple blocks from my high school. It was a popular hangout spot, especially after homecoming when families would bring all the kids for dinner and dessert. The Friendly's in my hometown is still there but it's so bad now. They should have just given up and made it an Olive Garden or something. That would do better business than the ghost town Friendly's.

[@Bowlerguy92]

As a New Englander myself, it's been sad to see their demise. All local restaurants near me at this point have been closed for years. I believe my closest is in MA about an hour away. Had a great meal there a couple of years ago, actually.

[@michaelbarry5933]

I'm a bit north of 60. Friendly's restaurants were very popular when I was young. The prices seemed a bit high for what we got. The food was OK but nothing better. The service was legendarily bad. The ice cream is still available in supermarkets and it's still good, though.

[@bellacat818]

Waterbury, CT native here. We had 4 and they apparently all closed, according to my family that still lives there. The one in Bristol, CT closed in the 90s, I know, because they used it for training. I trained there as a server in 1999. I believe the one in Southington, where I lived for years, is still open.

[@Floridaman360]

Marlbourgh mass has a Friendly’s and it seems to be doing well

[@patrick8128]

Just went to one in North Haven, Ct for dinner. Nice people and enjoyed the food.

[@CatholicTraditional]

There’s only one in my area remaining. There used to be 5 in my city.

[@lee3171]

I was a waitress at Friendlys from 87 to 91. When I started they had the blue and white checked uniform and the food was pretty basic but good, mostly burgers and fries. As time went on they changed everything, the menu became more complicated and the quality of the food and ice cream really went out the window. During that time some new restaurants had started coming in, like Ruby Tuesday and TGIFridays, and I think the new menu was a poor attempt at trying to replicate that newer kind of restaurant. They would have been better off sticking with what made them popular in the first place.

[@stephtaglianetti]

Ha! I grew up going to Friendly's, and always loved the iconic uniform. I started working there in 87 as well. My 1st yr I got to wear the blue and white houndstooth dress before they "updated" the uniforms, and I felt like I was a part of something special! I totally agree with you-the expansion of the menu was the beginning of the end.

[@tsmith9301]

That was my experience too: bigger menu, less quality, kinda dirty. But also it took forever to get your order. At some point no amount of crayons are going to keep the kids entertained while waiting for warmed over food that you could have microwaved at home an hour earlier.

[@anthonyiocca5683]

There we have it all above “honest” opinions. My sentiments as a costumer, I’m not coming back for low quality with a take it or leave it attitude…

[@successfultroll7174]

Yeah, gumming up the product mix will do that.

[@dtxspeaks268]

That's exactly why Uno Pizzeria, Perkin's, Rainforest Cafe and (ironically) Ruby Tuesday are also falling off: trying to compete with and copy TGI Fridays, Applebee's and Chili's.

[@xXThunderchu1700Xx]

In my childhood, around the ages of 5-10 (I'm 24 now), my grandmother would sometimes take me to this place. Being a typical kid, I was quite the picky eater, so some form of chicken and fries were the safest bet, but at Friendly's, they probably had the single most iconic presentation of this childhood classic. They would serve it in a conical vessel made of metal, where a cup would sit in the center holding the chicken and fries, and it would have three little sauce holders where I would get ketchup, bbq sauce, ranch, or some form of mustard. This was the most iconic thing I remember from that place, the thing I would always get. They had good ice cream too, though I believe I'd opt for some form of milkshake or sundae if the opportunity was there. After watching this video, I checked to see the locations, and it makes me really sad there's no more locations in the state of Virginia. I never knew the situation was so bad honestly. I appreciate you making this video in bringing light to a childhood staple. I personally don't think there's any turnaround for this company, it'd take a real miracle worker to get a fraction of what it would've been.

[@hgill257]

I RMEMEBR THIS

[@haileylaclaire2346]

i miss the tenders on a stick. Idk if they still do that or if maybe it's just a kid's menu thing

[@stevenpowellii5617]

Dang, no more in VA? I used to go to one in Virginia Beach all the time when I was a kid.

[@b33lze6u6]

Fond memories of friendlies for sure

[@melbrown6019]

Isn’t there still a Friendly’s by Richmond? I remember going there for my son’s birthday in 2014. I have since moved to a different state but I thought it was still there.

[@ChromeColossus]

My family went to Friendly's when I was in elementary school, probably, and the service was so bad that we thought it was funny. It took an hour to get our food and the waitress was angry that the person to take her shift hadn't shown up yet, so she basically threw the food down at us and mumbled "Enjoy your meal," to which my dad enthusiastically responded, "Thank you!" It was memorable because of how bad it was.

[@FitzChivalryFarseer2]

Tbf being screwed over and quite possibly having plans for the day is a fucking damn solid reason to be pissed

[@Hypno_BPM]

@@FitzChivalryFarseer2take it out on the other employee not the customers though

[@kathymcel]

Not the customers fault. 😮

[@FitzChivalryFarseer2]

@@Hypno_BPM pffft that is pansy shit your saying cause going by OP that is not taking it out on anyone. Doing the job properly... anything else matters fuck all. Only point of waiters is take orders bring food in regards to people

[@kyle5284]

My family also used to go to Friendly's when I was a kid. Whenever we went shopping or to the movies, and my grandmother was with us, she would insist on treating us to Friendly's for lunch. There was a running joke in my family about how long it took to get your food. Also, this was a very long time ago so my memory is very fuzzy. But I remember that I always thought the food at Friendly's was just a tad bit odd. I can't put my finger on why though.

[@matthewferro4449]

I started as a dishwasher in 1993 and left in 2016 as a store GM. Loved this video. Original Fribbles “secret” was they used frozen milk and flavor syrup, not ice cream. It was called “dribble mix” but was frozen milk. When they declared bankruptcy, the first time, they nixed the dribble mix and now use ice cream…like everyone else.

[@iworkout6912]

Reminds me, remember frozen yogurt....My mother bought that sometimes because it was cheaper than real ice cream. I think it was suppose to be a health food thing?

[@Dan4CW]

Where on earth do I find frozen milk?

[@cthomas025]

@@iworkout6912 What do you mean "remember frozen yogurt"? Like it's a dead dessert that people don't eat anymore?

[@patcurrie9888]

Fribbles were made with milk, syrup and ice milk, (less creamy ice cream)

[@kingdowner2112]

@@Dan4CWyou could probably freeze milk

[@katrinadeerkop9881]

I worked for Friendly's between 2009-2012 as a Manager on Duty. I worked for a franchise restaurant for a company based out of Rochester, NY. My restaurant was in Oswego, NY; a pretty economically depressed area. Not much competition in the area for anything like it so we didn't have to worry about an Olive Garden or something similar in town. The restaurant itself was pretty run down as I'd have to perform emergency repairs on plumbing and air conditioning, and the freezer and ice maker often broke down as well. In my time working there I was denied the ability to have health insurance, sick days, or a cost of living raise, so my $9.25 hourly wage was all I ever got there. I ended up taking serving shifts in an effort to make tips since that would often bring me more money than being a manager. The menu was all over the place and we were definitely trying to do too many things. The hope was always to get the customer to dessert so we could get them to the ice cream. If they wanted ice cream then at least their last part of the experience would be good and memorable. The difference between milkshakes and Fribbles was this: milkshakes were made with hard ice cream and Fribbles were made with soft serve. Extra fun fact: legally, soft serve cannot be called ice cream, because soft serve is not made with enough milk or cream product to qualify as ice cream.

[@sgringo]

"Manager on Duty"? We didn't have that title at the Massachusetts Friendly's where I worked in the late '70s. That sounds like the role we would have called Shift Supervisor. When I was there, the difference between milkshake and fribble was that milkshakes were made with ice cream, and fribbles were made with "fribble mix," which was hard serve ice milk. I seem to recall that it was rather bland, with a slight vanilla flavor, and a somewhat choppy (i.e. not at all creamy) texture. It wasn't particularly pleasant to eat by itself, but then again, it wasn't intended to be consumed that way. That's interesting trivia about soft serve; I didn't know that. One additional bit of Friendly's trivia: when I was there, we didn't serve Coke; we served "Friendly's Cola." Because it wasn't Coke, it would have been fraud for us to represent it as such. For that reason, whenever anyone asked for a Coke, we were required to respond, "Friendly's Cola okay?" Oh, and BTW... Friendly's Cola consisted of a glass of seltzer water with one pump of cola-flavored syrup mixed in. Kind of gross to think about, LOL.

[@johnfronczek2658]

As a New Englander, I grew up with Friendly’s restaurants. I went to their restaurants until early 2003. The hamburgers and ice cream were delicious. They even had good salads, good breakfast choices, and some Tex- Mex food. It was good basic food. Now, in the past 20 years, they closed so many Friendly’s restaurants that I doubt they will ever come back. Also, the open Friendly’s restaurants seem to be struggling to compete with other restaurant chains. It’s sad for Friendly’s restaurants.

[@runrafarunthebestintheworld]

Plus there ad campaign possibly turned people off to them too. Everything pretty much went wrong with Friendly's

[@John_Locke_108]

Been in Connecticut my whole life. Since 1977. Going to Friendly's was always a treat back in the 80's when I was a kid. And then when I got to high school my friends and I would go there a lot. But then my thirties came and all of a sudden the food and service was just horrible.

[@MasterMalrubius]

I never went to one. I did go to Perkins which I really liked for a while. I wonder if they time they started going downhill was the same time Friendy's was having issues.

[@Cotelw8345]

There melts were so good and had a deal with the meals you would get 2 scoops of ice cream for free if you had the happy ending meal I believe it was called that. All mine near me have closed not sure if that is offered anymore.

[@John_Locke_108]

@@Cotelw8345 Did they invent the melt. I never saw one prior to Friendly's.

[@kriscynical]

My most memorable experience at Friendly's was in college, in 2004. I was a freshman, and my roommate and I were on the school's required dining plan which was routinely awful to borderline inedible. On one of those nights, we decided to go to Friendly's to get some actual food. After our first few bites, I said, "Man, this corn is _awesome."_ to which my roommate immediately said, "Yeah, so is this broccoli!" After a beat of silence we both looked up at each other and had a mutual moment of "My god, did we really just wig out over _vegetables?_ Guess that means we're really adults now, huh." 😂

[@israeldelarosa5461]

What college was it?

[@warriormanmaxx8991]

@@israeldelarosa5461 - what difference would the college make, in terms of the story?? or do you ask curiosity questions much in daily life, too?

[@israeldelarosa5461]

@@warriormanmaxx8991 No need to be so aggressive, but it’s so I know which college not to go to XD

[@autismworldtravel]

@@warriormanmaxx8991😂😂😂

[@michaelciccone2194]

What's with the childish "yeah","huh"?

[@psyxypher3881]

As someone who grew up going to Friendly's, their decline for me started when they tried to do the "I wanna go to Friendly's" ad campaign using those rather disturbing cut and paste children. It felt creepy and alienating, and I can't imagine I'm the only one who thought that.

[@kendrapratt2098]

Of course I had to look that up. Creepy as all get out 😆

[@joerogers7011]

Grew up in Springfield and drove by the headquarters often. My uncle worked there delivering ice cream. Just went there Friday. Still has the best burgers and whole belly clams for the price. Hope they stick around.

[@silverxstar01]

I actually loved those commercials! I still sing the song any time Friendly’s is mentioned, lol.

[@kneel1]

grew up w Friendly's in philly thru the 80s and 90s and dont remember that

[@aleks1939]

I looked it up and I think it's pretty awesome personally. Classic 90s

[@seamonkeyluver]

friendly’s played such a big part of my childhood, we didn’t have a lot of money growing up so whenever we went out to dinner it was such a treat. we had a friendly’s about 10 minutes from our house but it closed down a few years ago. i turned 18 this past may and i don’t know if it was nostalgia or what but for some reason i was just craving that friendly’s environment so we decided to go for some ice cream. the closest one is a good half hour away but it was so worth it. we went inside and ordered some sundaes and it felt like we’d taken a time machine back to the early 2000s. i really hope that location sticks around

[@pianobooks42]

This is so sad! Friendly’s was my childhood in the early 00’s. We went often and had lots of great experiences. My parents went to the same location as kids too. We all loved it. Slowly, the decline started to show. The service got worse as they became understaffed and underpaid. And then I noticed them disappearing. I sought out a friendly’s a few years back. It was just us and some old couples there. And one person working the front counter, tables, bussing, hosting, etc. overworked, she messed up our order. And the quality of the food had plummeted. It took almost 3 hours to eat there when it used to be an easy, fun dinner option with littles. Even the in-store ice cream seems to be harder to find these days.

[@jennyrushing5236]

Q

[@R32R38]

Friendly's decline is all the more surprising in that it has an unusual combination of a full menu and extensive ice cream offerings. There's a lot of potential there, but they've failed to execute it well.

[@davep3786]

agreed.

[@markcollins2666]

That's because they only allowed their workers to be one trick ponies. No cross training, no proactive action during busy times. Jack In The Box had the same distribution of labor Hire workers based on what's needed that day, to do one thing, and one thing only, with no chance of advancement. After all, during the Baby Boom's teen years, there were millions of us, and we were quite the disposable workers. But they failed to adapt to the times. I've seen so many complaints of JICB workers, standing around, dong NOTHING! It's because they HAVE to! I worked there, frying onion rings. but was not allowed to drop fries! Go figure!!!

[@saltypirate2639]

The quality of the food majorly decreased over time along with prices increasing. I consider it mediocre at best at this point. This restaurant chain is a relic of the past that is still limping along somehow. You can tell that they are desperate to save money when they don't even have napkin dispensers at the tables anymore. I'd be surprised if this chain lasts much longer.

[@get8bit]

All restaurant chains are relics of the past. I refuse to take my family to any chain restaurant anymore. Nothing but terrible service, out-of-stock menu items, and food that is only a shadow of what it once was.

[@dorothywillis1]

Our family found Friendly's in 1986 when we took the kids on a vacation to the historical sites. As Californians, we had never heard of Friendly's before, but we soon were watching for them. A Friendly's was just what our family needed after a day of sightseeing. A few years later in 1990 our daughter's graduating class -- about 30 kids -- went on a Senior Class Trip to Washington, DC. She told the teachers in charge how great Friendly's was and they tried it and it was exactly what a group of hungry high-schoolers needed! I am so glad we experienced it at its best. Once a company starts being run by an enormous organization it won't last long.

[@MikeMathis-fc9qd]

I worked as a waiter at the highest-volume Friendly's in the country in the 90s. Nobody seemed to understand how complex the ice cream menu was. Let's say there were 30 flavors, 30 toppings, and multiple ways to present those flavors: cone, cup, small, medium, large, milkshake, multiplied by the fact that everything could be carryout too. After an Islanders game nearby, we would be flooded with customers - and with every SINGLE order, at least one ingredient or component would be missing. The fridge and freezer were both a significant walk to and from the back of the building - and even then there was a good chance something would be out of stock. I think people generally respect the idea that a restaurant kitchen needs to be efficient, but the complexity of the dessert area was clearly a blind spot here. It's one reason why Friendly's was always known for slowwwww service even though we all moved as fast as we could. I went to the same location this past weekend (the last one in the area) and they seemed to suffer the EXACT same problems. Slow service even though we only ordered dessert. TLDR: They never figured out that they need to SIMPLIFY the dessert menu (possibly made too complex by the Hershey involvement). Management never bothered to spend an evening with scoop in hand to see what was up.

[@athos1974]

Those that work at corporate think they know best. Invariably it is the people at the store level that actually know what works and doesn't work from an operational standpoint.

[@Gaucho97]

That is interesting getting your perspective as a former employee. Hopefully jobs you had after that were simple by comparison.

[@tomhart837]

@@athos1974 Just numbers to the corporate types

[@janicedahlman8715]

I used to work summers in the mid 90s at the 2nd busiest Friendly's in the country and used to have actual nightmares where I'd be running around trying to sccop ice cream, make those upside down happy ending sundaes, and get all the orders right. I would wake up in a panic lol. The peopke were overall nice though and it was a "friendly" place indeed. Waiting tables in the smoking section was always worst haha. Anyone remember that? Good times.

[@richf.7845]

The one on Hempstead Turnpike? I worked at the one in Bellmore. I agree on the menu. It was too complex and tried to be too fancy. They should’ve stopped to burgers and dogs and fries and simpler milkshakes.

[@Cotelw8345]

You did a really good job with this. They use to have so many restaurants in New Hampshire and Massachusetts. Multiple locations in each cities. It is amazing how far they have fallen.

[@anthonyemerson2965]

Same deal here in Maine. Can’t think of a single active location here now, though.

[@robertrobarjr7483]

It is sad. I worked for Friendly's for 15 years, 6 of those as a store manager in the Springfield, MA area. The two stores I managed are gone, Baystate West and Fairfield Mall. The decline started with the sale to Hershey. Hershey is a product only company, while Friendly's is a combination of product and service. Hershey never understood the service part of the equation. They also wanted more profit by cutting labor. A good manager invests in his store by keeping it clean, proper training of personel, and proper staffing of shifts. These things cost, but I believe all here can agree that the steady decline in Friendly's has been from inconsistent service in the last 45 - 50 years. It has steadily gotten worse.

[@cowpuddles4851]

I must have eaten at the Fairfield Mall shop a million times. Eastfield Mall, too. Great place.

[@sufficientphrase7769]

Its an increasingly common trend. A company or investment firm takes over another company and runs it into the ground because they don't really understand how it works.

[@copheart]

@@cowpuddles4851 And now the Eastfield Mall is being bulldozered to make way for low income housing. Mykonos found a great new spot, and Donovan's is moving to Holyoke.

[@moreaufamily437]

I remember very vividly the Friendly’s at the Fairfield Mall in Chicopee. I wonder if we ever crossed paths at some point? Another destination at Fairfield Mall is Just Fun. I still have an original set of tokens from the 1970s for their video games.

[@cowpuddles4851]

@@moreaufamily437 I spent a lot of money at that arcade! The mall is long gone now though I believe.

[@davidberchtold3859]

Here in the Erie, Pennsylvania area, we had a Friendly's store in our local mall. My fiance went to dine there, and, literally, by the very next day, they were gone. The trucks came after closing one night, and without warning to anyone, including the obliviously unaware employees, they removed everything from the store and left town. What a crappy deal! One day, they were a thriving business with a VERY loyal customer base, and dedicated, hard-working employees. The very next day... They were GONE!

[@hollycummings3061]

I grew up in Erie as well and loved Friendly’s….days at the Millcreek Mall

[@piperbird7193]

I grew up with Friendly's. After every school play or chorus concert, a giant group of us would always end up at Friendly's. The food was honestly a bit on the 'meh' side, not the best quality, but comfort food. But the ice cream was the best. It's one of the few things I miss about moving away from New England, honestly. It's a little sad to hear they're almost gone.

[@togatomato]

this was literally the tradition, went after any event that involved a large group of kids

[@jackbits6397]

Same. I always was down for the Reese's Pieces Sundae. As the brand started to go down I'd often eat dinner some place else then go for a sundae afterwards.

[@piperbird7193]

@@jackbits6397 Peanut butter cup for me! It was the only place around that used peanut butter as an ice cream topping, too. I was in heaven!

[@AnotherAnotherJosh]

Same thing in Fayetteville, NY. After every big event -- roller skating party, dance, sports -- we walked down the street, past the cemetery, to Friendly's. I always got the strawberry Fribble with sprinkles and a big plate of crinkle-cut fries. They weren't always so friendly there, though. One evening, a big, round guy in a yellow shirt was treating all the kids badly, so we started singing: "We all hate the yellow submarine..." Also, there was a rumor that the workers would brush dead flies from the window sill directly into the hot fudge. After a three-decade hiatus from going there, we returned, and it wasn't the same. I think I even got the chicken cordon blue that's mentioned in the video. Friendly's had its day, but I think it's over.

[@ericstogner2222]

My main memory of Friendly’s is the same - it was a special treat you got to enjoy after big events - like a school music concert or sports event. I guess because the parents liked getting a meal while the kids pigged out on ice cream together with friends. You wouldn’t want to bring a pack of kids to Chilis or Applebees. This may have been a blessing and a curse to Friendly’s as a pack of kids probably doesn’t please many of the other guests. It’s a conundrum - kid friendly places are great when you are a kid - but often not so much for other adults. And occasion places like Chuck-e-cheese that is exclusively a birthday kind of place is a place no one goes to other than at another kids birthday - and the parents probably hated being there.

[@davidvelleman3525]

I grew up going to Friendly's because my Dad grew up going to Friendly's. He's told me that the first food I ever ate other than breastmilk was a Friendly's milkshake. Of course, he says they started going downhill as soon as they were bought by Hershey. They are the quintessential example of how it's better to do a few things well than many things poorly.

[@g.t.richardson6311]

Never knew that Hershey ever had any ownership in this chain

[@midnightfm87]

My wife and I met while working together at the Friendly’s in Bradenton (now closed) circa 2008, so it holds a special place in our hearts, and we stop by the one in Orlando sometimes when we go to Disney or Sea World. And nothing there seems to change so it’s like our memories are frozen in time, waiting for us every time we walk through the doors.

[@dmzabo3914]

As a visitor of Bradenton, I have to say it's a great city. I really felt like it would be a great place to start & raise a family. Beautiful beaches and kind people too.

[@Supermoneygang12]

@@dmzabo3914….Bradenton is a total shit hole wdym 🤣the homeless problem is wild

[@suzannef3648]

My first date with my greatest love was at Friendlys, as it was less than a mile walk from our dorms. About 14 years later, it was the one place I could take our kids on my own, two kids under 3 yrs old, following his early death. The nostalgia and tears in my Fribbles... I was so sad when they tore down the Friendlys near our home.

[@HumanAction76]

Grew up in NY and loved Freindly's. Moved to FL and have been lucky to have one in Orlando. The store feels like it is dying, but the food is still quality and the ice cream keeps being served. My family tried to get there as often as we can to support them and I hope they stay around for a long time.

[@DavidLLambertmobile]

Kissimmee FL & Disney area seemed like they had 2 or 3 in the 2000s 2010s. I never went by any. They seemed low scale, not a good value.

[@jacobsoto7228]

I remember the one in Eustis. I've met two of the ex managers. I miss this place. The Orlando one was disappointing when I went.

[@aarontuplin]

I've got a friendly's story. I closed out my tab and paid with a $20 bill and the manager came out about 10 minutes later and claimed that I gave them a fake $10 bill. The cops surprisingly actually listened to reason when I asked them who would pay with a counterfeit Bill and then sit back and relax and finish their ice cream? I was also able to show them my ATM withdrawal receipt from five minutes before I went in the restaurant and the fact that I only had $20 bills on me

[@esosaimasuen8122]

@account-manager Yeah, but nobody would expect it because it isn't cost effective. Counterfeiting costs too much to produce to justify printing $10 bills.

[@jbjacobs9514]

That is absolutely batsh&t insane. I am glad you didn't have to go to the clink over your Fribble. That guy had to be skimming off the top or one of his employees was. I can't believe the cops came!

[@The_10th_Man]

You hit on the one of the main reasons it failed, garbage staff. Dropouts and potheads, at best you might get a college girl as your waitress and they didn’t give a shit either. The other problem is the place just has a dirty reputation, because no one cares about the low paid job, dishes are not clean, tables are gross bathrooms are a nightmare. And with all that you then have to sit next to the type of people who need the cheap meal, who let their rat kids run rampant. Who wants to deal with all that? Forget it.

[@3DJapan]

​@account-managerApparently this manager would.

[@aarontuplin]

@@jbjacobs9514 someone was running a scam, for sure.

[@billmoran3812]

I grew up in Springfield Massachusetts in the 1950’swhere Friendly’s was started. The Blake brothers were well known there, also owning a retail department store. It was a true family owned business that emphasized value and customer service. They built an ice cream production plant in nearby Wilbraham Massachusetts that produced all of the ice cream they sold in the restaurants. I did some work for the company in the early 70’s. The downfall for the company was the sale to Hershey and the successors who emphasized profits vs careful growth and maintaining a debt free balance sheet. It’s a classic case of a family business taken over by the corporate culture. Millions upon millions changing hands, eventually drowning the company in the process. A few years ago, on a visit to Springfield, I was saddened to see that the original restaurant location that I knew so well had closed. Very sad.

[@flazjsg]

I agree with you 100%. Hershey's cheapened the meat used in the burgers. I started going to Friendly's as a kid in the mid-1970s. It was great. I worked at one in 1995. The corporate buffoons I met were just dumb people. From the division manager to the district manager and store managers. They tried to "upscale" the menu, while trying to get us servers to upsell customers. Makes sense, but then they cut out our Fountain people (ice-cream/dessert makers) because it was cheaper to pay waitstaff two dollars and change rather than $6 an hour for the fountain people. So as waiters we had less support and more stress. All they needed to do was let a division manager wait tables for a day and they would have seen how mutually exclusive their goals were.

[@LanternLabs]

A sad acknowledgment of today's corporate culture...

[@johnfleming1476]

I grew up in West Springfield and regular dinners out for fried clams with my mother in the 1970’s we're always special.

[@Spcychkn]

So sad. We used to go to friendlys all the time, especially after a movie. There was one in ct that’s still open I think?

[@ericstogner2222]

You are right - as is another reply calling corporate people buffoons . That is exactly the word I have used and I just retired after 27 years as a corporate staff member at arguably the most successful restsurant chain EVER - the one previously known for my pleasure. I can tell you that the success came from the fundamentals - focusing on quality food and service, encouraging solid store leadership At the local store level with profit sharing and entrepreneurial spirit. That approac allowed the chain to flourish in spite of many stupid ideas and initiatives that Came out from corporate. Eventually the corporate side gets so far dumb and happy, so disconnected from the operational reality of their own chain that their bad decisions start piling up because sales and profits hide bad decisions …. For a while . But eventually these come home to roost and it starts showing up at the store level and customers notice. There are many other reasons for a chains decline / many legitimate ones like excess competition, hard labor market, changing tastes, recently covid and the effects of technology leading customers to avoid personal interaction and service in favor of digital and virtual Experiences and ways of ordering. But in the end it is all about the leadership. And are they in rough with their customers and the front line team Members and store managers.

[@ruffntumble1964]

Sad story. I've eaten at Friendly's many, many times. Always loved their franks, fish and chips and French Vanilla Ice Cream. It's no coincidence that the company flourished under the Blake Brothers, who originally founded and built the company, then began to decline in the world of corporate acquisitions. "BIG" isn't always better.

[@babyswheels54]

Friendly’s was always a special place for me. My wife and I always stopped off for ice cream on a whim and we enjoyed it. Occasionally we had a low cost dinner there but it was the frozen treats that we enjoyed. She has passed away and I no longer live in the northeast (Long Island, NY). Well done video, brought back fond memories.

[@robparrinello3281]

Live on long Island Patchogue ny come back home bro

[@MegaMagicdog]

Grew up on LI - Lynbrook! Loved going to our Friendly's which was just a block away from home! Loved going there with family or friends to get cones in the summer!!

[@stonewood2782]

I worked in the engineering dept, that developed and built the restaurants, during the years cited in the video. Until Smith’s ownership all the restaurants were mortgage free and didn’t rely on sales to maintain their existence. New buildings were built the same way. Once the stores were mortgaged and the sales couldn’t pay the bills they were closed. Very poor financial activity set the stage for the collapse.

[@johnphantom]

I was a cook at Friendly's in Northampton Mass in the late 1980s. I loved the fried chicken breast sandwich, with lots of the Friendly's mayo. My favorite dessert was a small sundae glass of two scoops of coffee ice cream with hot fudge, whip cream and lots of almonds.

[@philipryan77]

Fascinating . Worked for Friendly’s just after they were taken over by Hershey Co. Transferred from one location to another in New Jersey and at the second location there was total chaos so my lasting impression was not good BUT I had (still have ) many fond memories of being a customer at that second store where I worked from my childhood and when the Blake brothers owned the chain of restaurants. Thanks for compiling the story !

[@wmcneill26]

This actually explains a lot. I've always loved Friendly's food and ice cream, but the service was always soooooooo slow. They never seemed to have enough staff. So the labor shortage and mismanagement helps explain that.

[@Cindy324ify]

Friday nights...That's when me & my parents took our elderly neighbor out for ice cream. When she went into a nursing home we were granted permission to take her out so she could still enjoy her favorite treat. She looked so forward to those Friday nights. We continued this tradition for decades. We have tons of memories at all 4 of the locations near me. As of the 24th this month, the last location will shutter their doors. The signs to the building may be down but the memories will remain. It's sad but this is the sign of the times. We'll miss them greatly!

[@Fantech0104]

Absouetly! I always loved the food and it was special going to Friendly's, but the mismanagement seems to cost them quite a bit.

[@theontologist]

A labor shortage is a sign of other problems which might include: 1. Not offering fair and competitive wages 2. Reduced immigration to fill low-wage jobs If a company is offering low wages, AND its product is declining, then either the company is overpaying executives and shareholders, or it has borrowed too much, or both.

[@jayducharme]

My parents took me to Friendly's all the time when I was a kid. They used to go to the local restaurant so often that we joked there were tire tracks worn in the road from their house to Friendly's. I ended up working there during the restaurant's heyday and always enjoyed eating there. Now our town, which once had four Friendly restaurants (and all of them busy), is down to a single tiny "Friendly's Cafe". It seems like if you want to kill a business, the best way to do it is to sell it to an investment firm.

[@copheart]

You were my digital media professor at HCC! Loved your classes. I feel like Friendly's could actually turn things around and be as successful as any TGI Fridays or Red Robin, etc etc, but it would have to start with an expensive push to advertise an improved menu to get people back on their side. Old school burger joints are taking off in our area, with new places popping up left and right. Even 5 Guys does excellent at their locations and their prices are insane. Friendly's was the original, and have the name recognition so it's sad that it slipped to this level. I doubt anyone will take the chance on the brand and I fear it will only be an ice cream brand very soon.

[@ericstogner2222]

Investment firms are usually trying to rape a company of whatever value it has left. Or if a chain is already sufficiently strapped and stressed - they buy it for a song, do some Basic window dressing and artificially pump up sales with commercials and a few new menu offerings - only to try to take it public or resell it - like flipping a house but during the fix up only slapping paint or applying lipstick to a pig. Then unloading it on some Munsell’s ring buyer or the public via a new stock offering - JT never focusing on improving the fundamentals and refocusing on what really works.

[@TheKitchenerLeslie]

They kill the businesses to short the stock and make money on both sides.

[@kastbarg]

I worked there when Hershey took over. The workforce wasn't trained or ready for the expanded menu so service took a hit for sure. I also recall that Friendly's designed their own hotdog, the Friendly Frank, and met the guy from Tobins that helped create it as a high quality hotdog. I'm still married to a girl I worked with.

[@carolquantock5906]

Friendly was great until Hershey bought it. All the really good stuff that were unique to the restaurants were discontinued. I remember watermelon sherbet and it was just delicious, but Hershey nixed it. They also had amazing butter crunch ice cream which was excellent with butterscotch syrup on it. Oh well, all gone now.

[@sydneymomma11]

The watermelon roll is legendary!

[@krett1117]

Do you happen to know why the Friendly Frank contains milk? I've always wondered about that.

[@jamesbael6255]

​@@krett1117Google "why do hotdogs contain milk?" Its a filler and helps with texture.

[@mbd501]

I was a young kid in Hershey when Hershey bought it. They built one in Hershey at the time, and it was super popular for years. My family used to go there all the time. Then it apparently went into decline for years. Was back visiting recently and noticed it had been closed and torn down. But in Hershey Co's defense, the restaurant chain was still very big when they sold it in 1988. It was the subsequent owners who ran it into the ground.

[@rwjenkins]

We didn’t have them in Minnesota where I grew up, but I discovered Friendly (without the ‘s) on a trip to the east coast with my dad when I was 12 (mid-1980s, Hershey’s era), and thought they were the best thing ever at the time. Fast-forward to the mid-1990s I ended up living in Massachusetts, and Friendly’s were still everywhere, but even then it wasn’t the same place that 12-year-old me remembered. I hope they can still turn things around. My local one closed a few years ago and is still standing vacant.

[@FSAPOJake]

Used to love going to Friendly's as a kid. Big, juicy, tasty burgers and fries, and finishing it off with some damn good ice cream? It was awesome. Their food quality definitely went down though and I noticed it even as a kid. It seems the bean counters tried to find areas to cut costs, which lowered product quality and turned people away. It's so typical for dead or dying restaurant chains.

[@SHO1989]

Agreed. The food was a lot better in the 60s. It was very distinctive back then. When I went back in the 80s, the droid had changed and almost seemed generic. Gone were the signature burgers with the buttered bread/bun. The fries tasted different and had a different texture too. Guessing they were with a cheaper supplier. Hence, fewer customers. It is sad.

[@_Abjuranax_]

Quality always equals market share.

[@estuardo2985]

What happens is that they experience a short to mid term increase in profits and they are gone by the time customers stop showing up.

[@thatguy3332]

The fries are even worse now than from Three years ago.

[@SHO1989]

@@thatguy3332 really a shame. They were excellent in the 1960s. All the tasty trans fats and frying them long enough to be browned and crispy. OMG, I'm turning into my grandfather. " When I was a kid..."🤦‍♂️

[@Shezadiva4]

I grew up in Boston in the ‘80’s. Friendly’s was a family staple. We’d actually look forward to having dinner there followed by ice cream. Definitely a fond memory from my childhood. Still quite a few locations scattered around Massachusetts.

[@docvalvo3903]

I hope they continue and make a come back. I worked at Friendly's in Mt. Kisco, NY between 1973 and 1975 on the grill. That store was one of the pilot restaurants' for serving breakfast! It was a GREAT time. Now 66 years old I look back with very fond memories.

[@ctbfla]

@docvalvo3903, was the Managers first name Wayne?

[@nancydaley9646]

I don't know HOW you worked the grill. It seemed impossible to me. Friendly's Burnside Ave East Hartford weekend breakfast shift. Two years.

[@docvalvo3903]

@@ctbfla No. Hurby Madore

[@ctbfla]

@@docvalvo3903 Ok thanks, I may be thinking of the New Rochelle store back then.

[@docvalvo3903]

@@ctbfla I was in Mt. Kisco - across from the hospital

[@BourbonDrinker]

I grew up with a Friendly's in my home town in Connecticut. It was always a treat to eat there. When in High School, it was a great place to bring a date. I remember when Hershey bough them in 1978/1979. The only change I noticed was the incorporation of Hershey candies into the ice cream. A classic was the Friendly's Holiday Jubilee Roll which I got every year up to about 2000. I moved out of New England.

[@jesusismithra]

Anyone from Massachusetts has fond memories of Friendly’s. Great food, very affordable, great service. The impression I had of my hometown Friendly’s was that it was always packed with loyal families, but then inexplicably disappeared. What a shame. Occasionally I’ll still seek one out elsewhere in New England.

[@Yungneilofc]

I’m from Massachusetts and I’ve seen them start closing which is sad. But the one I always go to is still open and I go there every trip to Massachusetts. Best memory’s

[@douglasjensen8986]

Don't bother.

[@bamnguyen7903]

When I went to Umass, there was a Friendly’s in North Hampton. I loved the Chicken Noodle Soup on a cold winter day. 😊

[@KevinZ.000]

@@Yungneilofc 22 News reported that the Palmer location closed last week, down to 118 locations. That is how well they are doing in their back yard.

[@KevinZ.000]

@@bamnguyen7903 You went to UMass and spell it "North Hampton" 🤣🤣🤣. I'm a UMass - Amherst (do not pronounce the "h" or we will know) grad too.

[@ToxicAtom]

I grew up on Long Island, prime Friendly's real estate. There was at least one in every town, city, etc. Over the course of my troubled life, I'd wind up moving out from NY for a long while, only coming back right at the tail end of 2020. Seeing only one Friendly's still standing even remotely close to my childhood home was the biggest indicator of how much had changed. It just didn't feel like home anymore.

[@michaelstenta5884]

I worked at the Friendly's plant when I was 16 years old in 1965. I lived across from the main plant that is on Boston Road in Wilbraham Massachusetts. I lived at 33 Hatch street and my mother worked at the plant as well. It was areally big deal when they opened the.retaurant next to the plant. Anyway, that's my experience with Friendly's when the Blake brothers were there. But as happens when corporations turn family friendly businesses into money making operations, if went down hill over the.years. I was very happy to have enjoyed it in the glory days. Sad how corporations have destroyed America.

[@dscharlesworth1]

There use to be a Friendly's about 5 minute drive from my house. It closed down about 20 years ago, it's kind of weird seeing a place that I would grab a burger from and turn into the creepy building that should be torn down. Side note: I respect the old man trying to save the company he and his brother started from being run into the ground.

[@jerryhorn4697]

Growing up in my teens on Long Island, New York, from 1976 - 1986, I have fond memories of Saturday afternoon lunches at restaurants like Friendly's and Wag's. They were located in some shopping malls at the time. Patty melts, turkey melts, and similar melt sandwiches were so heavenly delicious!

[@JoWBloE]

That Friendly's turkey melt was 🔥🔥🔥

[@patcurrie9888]

@@JoWBloE My Wife has recreated them at home in Phx and bettered them. What a treat! I made the mistake of saying it was the best thing she ever made.

[@JoWBloE]

@@patcurrie9888 that's awesome. I wish I lived in the area. I'd gladly pay for one

[@dapperdonny4051]

My Mom used to take me to a Friendly’s in Nassau County, NY in the early seventies, for a Friendly’s Hot Dog on a French toast bun with fries and a milk shake. Wonderful memories.

[@jaredkennedy6576]

Friendly's in the late 80s/early 90s was awesome. It was a rare treat when we would go into town. By the early 2000s, it was a bit of a joke. A lot of their locations, New London CT in particular, were dumps. They fell a long way. Last year I went back through the area I grew up in, and the old Friendly's building was still there, looking sad and abandoned. Right near the old Ponderosa, which I think was a Harbor Freight now.

[@Ug_Gene]

I grew up 2 miles from the original Friendly Ice Cream and Friendly’s was a huge part of my life. Going to Friendly’s was a treat that we enjoyed on the weekends. I brought my kids there from 2010-2018ish. The service eventually became horrible no matter what restaurant we visited. The last time we ate a meal with ice cream dessert, it was almost 3hrs from start to finish. 😠 My uncle worked in the production plant in Wilbraham from the 70’s into the late 90’s. I worked in the plant from 92-99. I worked in most every department in the plant from making the ice cream pies, rolls, cakes, cups, 1/2 gallons, 4&6 gallons cubes. I made hot fudge, whipped cream, marshmallow topping, and maple flavored syrup. I even worked in the -40 degree hardening & palletizing room. It always felt like there was no focused direction or mission. The plant workers had great ideas but were looked down on. When I worked in shipping, they went from floor loading restaurant deliveries in the trailers to palletizing the loads. We told the engineers it wouldn’t work and it would add twice the time…. Well they didn’t listen. The engineers never took into account how much volume the pallets used and the fact that one store delivery ended with a light crushable box then the next load was a 40 pound box of fries going on top of it on the same pallet…. Needless to say it was a mess for a while. I would hate to see them close completely but that day may come….

[@bryanlafond1510]

Friendly's was my absolute favorite restaurant as a kid. Thanks for covering this! 😊

[@TNBCvampchic]

I loved going to Friendly's and this video (as so many of your videos tend to do) brought back some nostalgia that prompted my partner and I to reminisce about each of our experiences going to Friendly's as kids. My favorite order changed, but I always loved to get a Shirley Temple (as a special treat only) and the monster-themed kids sundaes! The old Friendly's my family used to go to across the street from where I live now has been empty for years since it closed, and it's so sad to see, especially remembering how packed it would get during specific events, because that's where everyone went to celebrate after!

[@justbuggin67]

Always went there to get their fried clam strips, fries and a cone head sundae. The military sent me far away from my home in CT, so whenever I am home I make sure to visit the last Friendly’s and order the same things. So many memories going there with my dad and sister.

[@anneg9305]

My mom is 92. She dines like a queen at her assisted living, but her favorite meal of the week is when we go to Friendly’s. It’s not the Friendly’s we grew up with, the ice cream after events, after school or just because. But there is still no better cheeseburger set up on grilled bread or Fishamajig. ♥️

[@Meowface.]

Fishamajig I feel like that’s something I’d try just because it’s fun to say

[@jdgoesham5381]

That's the issue. Only old people like their food and old ppl don't spend much money. Which isn't a good business model. Then there's the fact old ppl typically tip really bad so then it's hard to keep good front of the house staff because they're not making good money. If they were smart they'd just keep their ice cream. The food is just so so bad it makes diner food look good.

[@Supermoneygang12]

lol keep lying to yourself there’s no way your mom is eating well in an assisted living facility

[@juliepreston3088]

Friendly’s has always be a part of my life. A classic was a cheeseburger and grilled cheese or fishamajig on a “set up” (grilled bread). Best sandwich ever, add a fribble and ice cream sunday and you’re in good shape. Sadly, they are so few and far between now.

[@RomeoJuju]

Friendly’s was my first job, 1972 in Lindenhurst NY. The hourly wage was 1.62 plus tips. I remember counting tips after closing and discovering that we had made a dollar an hour in tips- everyone cheered! I had a lot of fun working there. I worked with some great people I’d love to see again. It closed eventually and I think its now a 7-11.

[@strawberrywitch]

Friendly's was my first job, and I can give some insight as an employee from that first bankruptcy. Friendly's randomly did this massive menu overhaul, cutting major sellers and replacing them with things that no one went to Friendly's for. More salads, more pastas, more "healthy" things (they were not healthy, but y'know, illusion.) At the same time, they were severely cutting staff and the hours of staff. So not only were customers upset that their favorites were gone, but they were stuck waiting FOREVER because a full restaurant would be manned by one ice cream worker (Fountain), one line cook, two waitresses, and MAYBE a dishwasher if you were lucky. The restaurant became dirtier as a result. No one had the time, energy, or man power to focus on cleaning when they were being worn to the bone. Corporate began okaying "midnight cleaning parties" where employees could come in and work from midnight to opening to try and clean the restaurant enough so it would pass inspection. I did one of these. I'm pretty sure the things they requested us to do broke some OSHA laws. Anyway, right before the first bankruptcy, they did a massive overhaul of the stores and theming. Suddenly all employees had new aprons, new pins, and all needed to wear employer issued polos rather than their pastel self-bought polos from before. They carted in employees from all over to Hilton hotels and wasted our time with hours long presentations on their plans to "rebrand". And raffled off flat screen TVs during these? Mind, I mean ALL employees. I was an 18 year old waitress/fountain worker and I was carted over there. So needless to say it was a MASSIVE cash sink. So again, hours were cut to make up for this, WITH a new "voucher" system for unhappy customers, where if they complained, they would be comped a free next meal, on top of their current unsatisfactory meal being free. People abused this hard. I left not too long after this, especially because the short staffing actually ended up with me getting sent to the hospital. Three weeks after I found a new job, they closed my restaurant without any warning. Apparently one of the employees ended up stealing the F of the sign out of spite. So yeah, none of their issues shocked me considering I watched the fall of it in real time. Anyway, a fribble is just a milkshake made with soft serve. Soft serve, about a cup of milk, and a bit of flavor syrup. There ya go.

[@The_GamingChef]

Sounds like most failing chains, amazing insight!

[@crabring]

Love to hear a real-life experience! This sounds typical of many business models. It's a shame and something that should be told to future managers! Unfortunately, kids at that age probably don't know enough or feel they have enough clout to even point out this ridiculousness as it happens.

[@nicolasnamed]

FRIENDLY'S WAS MY CHILDHOOD OMG!!! Definitely excited to find out what happened to them, despite being sad they're gone. Fun Fact: The Friendly's in my town was in a pretty big and a bit more architecturally stylized, so the business that replaced it was a car wash, and they modified the building to suit that.

[@RoddieSimmons]

I was actually an Assistant Manager at the Friendly's in Virginia. I remember commuting over an hour from my home in Maryland to prepare the breakfast menu. One of my most horrible memories was having to stock the freezer in below zero temperatures when the delivery truck come in.😎

[@karlinchina]

It's weird. As a kid I went and loved it. Greasy food and ice cream. Then it became a place that grandparents took their kids, but the parents stayed away. It's hard to really say exactly why people stopped going to Friendly's. There's nothing really wrong with it, it just seems old and...unfashionable?

[@MattMcIrvin]

I know why we stopped going--it was because they cut staff to the bone and service became so slow that the experience of going there with kids was agonizing.

[@saviordream]

I grew up in Connecticut and Friendly's was a big part of my life. Used to eat there all the time, and their orange sherbet cooler is still one of the best drinks I've ever had; used to get it all the time and still haven't found anything even close to it. I moved out of Connecticut in 2000 and haven't had much experience with the chain since then, so it's sad to hear they've fallen on such hard times.

[@NahBNah]

Nostalgia is telling you that

[@marylowrie4548]

I remember really loving them when I was a kid. It was fun going there in the summer, the food was ok, and the ice cream was kinda great. One sundae of theirs was actually quite clever, using mint chocolate chip ice cream and well placed toppings to make a cute little ice cream "monster" of sorts. Because we liked it so much, my dad actually bought some shares of the stock when it was at $2, and we actually made a profit when it briefly bounced back! So that's fun.

[@syhcoach]

My kids and I had many a memorable experience at the Friendly's in Haverhill, MA. Although my kids are now well grown, I am gratified that this restaurant still exists. This video encourages me to go back there.

[@dr.smurpf6979]

I use to love going to Friendly's as a kid. It's sad they're slowly going away, but I'll always remember how great their ice cream and desserts were; especially their "worms in dirt" dish 😋🤤

[@aJaceyr49]

As a kid I always loved it because they had an amazing ice cream menu in the restaurants, but as I got older the whole place just kept declining. They tried focusing to solely like you said on higher priced food like steak or lobster, and never the reason people came in the first place, the ice cream. Along with this the service/ staff kept getting worse as well. As sales went down no good servers would want to work there so you’d have bad servers, bad chefs making mediocre over priced food, and you’d wait forever… even for the ice cream as well.

[@noneofyourbusiness2750]

My favorite was the tips with rice, so they dumped it from the menu. Makes no sense

[@Endwankery]

I worked for friendlys for five years when I was younger and it hurts to see them going away. By the time I started there the food was becoming pretty junky but still tasted good. I have fond feelings towards that place and finding my old store shut down really depressed me. I miss that place

[@uncjim]

I frequented Friendly’s as a kid with my family back in the mid 1950s into the 1970s. When Hershey’s took it over, there was a noticeable decline in what I thought set them apart. The ice cream was noticeably inferior as it no longer had that distinct high butter fat content that only premium ice cream has. I loved their Big Beef, rare on buttered white toast. That was soon history also. Lastly, the service became horrendous..missed orders and ignored customers. By the way, the Fribble was originally called an Awful, Awful (awful thick, awful good) and made with ice milk, not ice cream.

[@lordvlygar2963]

Long Islander here. We still have numerous Friendly's here, but it's dwindled to less than half of what used to be. As children, it was a magical place to go after school shows or any reason to celebrate with family. By teen years, it was redundant due to competitors offering better food for the same price. The architecture of the buildings was an important feature and was very welcoming to the New England look, although LI isn't New England. After the first bankruptcy, Friendly's reopened with white and gray colors, had a menu that every other chain restaurant had, and ditched its family appeal. It no longer was a family eatery, but now another TGI Fridays, Chili's, Applebee's, and so forth. What those places do that Friendly's didn't is put up lots of local pictures and memoribilia all over the walls. Friendly's still kept theirs gray, white, and the occasional B&W relief of generic smiling people. Nothing like the living room next to the fireplace feeling it had decades prior. The one I frequented until the end closed about two years ago. Gotta say, everyone that worked there had that "I can't believe I have sunk this low" attitude about them. It was just a minimum (or very close) wage paycheck for them. Opinion's of a person that has no business sense: How can Friendly's come back? 1. Keep a nice distance between locations, maybe 20 miles or so. 2. Keep the architecture and bring back the cabin living room aesthetic. 3. Offer real food for real prices. 4. Pay staff a comfortable wage. 5. Have a separate entrance/room for ice cream only and pick-up only. 6. Tie-ins like Happy Meals or current movie toys. 7. After hours. There needs to be a time for 21+ with drinks. Not much else changes, maybe some more adult music, but make it a place for adults to decompress.

[@hfd268]

I’m like 5 min away from the one in east meadow i go only for nostalgia the food is bland

[@Wathfulminer2]

Yeah I got 2 near me in Long Island I used to always go to as a kid. Haven’t been there in like 4 years, might go again this Friday for a nice shake. I fucking love those shakes.

[@felonyx5123]

Someday the Sound will be a Connecticut lake, and LI will be part of New England. Someday...

[@bjwilson669]

Hey there. I really enjoyed this video. Thank you. I’m 54 and I grew up with a Friendly’s in my town in CT. We used to go all the time, mostly for ice cream. In my opinion, even from an early age, I noticed that Friendly’s service, for lack of a better term, sucked. A group of friends and I literally walked out of a Friendly’s once because service was taking so long and we had a movie to get to. After waiting over 30 minutes for our food, we just gave up. This poor service has been my experience at multiple locations and never seems to improve. I’m lucky enough to have a Friendly’s about 25 minutes away from me now, and will occasionally go with a friend (same friend that was with me when we walked out over 20 years ago!). Service is ok, but still lacklustre. It’s not my first choice for food, but definitely for ice cream. Many times I go and they are completely out of bananas! How? I’d hate to see it disappear as it’s been an iconic brand in my life, but it still needs work to win me back as a go-to place to eat. I feel the poor service is a huge reason why people stopped going. It is for me.

[@steve.2784]

I am 68 and grew up in MA. My strongest memory of Friendly's is the SLOW service. With that said I do recall good food and great ice cream and reasonable prices. You just had to be very very very very patient.

[@bobastu]

In the 80s and early 90s, Friendly's was great. Fast and good food. When they expanded the menu, it was OK in the beginning, but quality, more expensive food means it costs more to operate the restaurant. When the majority of people were still ordering burgers, Supermelts, and ice cream, it didn't cut it. So, they raise prices across the board. Now Friendly's is not a goto teen date restaurant. Once you lose the high school crowd, the college crowd is the next to go. Then all you have is families, which was about half the business. But half is not enough to sustain. So the good servers start leaving. Now, all you have is crappy servers, meaning crappy service. Now the good cold get frustrated they get the blame for plates in the window. So they quit. In comes crappy, slower cooks. Etc, etc... I went to Friendly's in Old Lyme in 99, I lived in East Lyme at the time. The food was still good but service sucked and the restaurant had a "used" feel to it, not fresh and inviting like it used to be. I went to my next Friendly's in Chesapeake, VA in 2002, and Virginia Beach, VA in 2003. Both were overall horrible experiences. Both of those are gone now, as is the restaurant in Freehold, NJ, I used to work at before the Navy. Bennigans followed the same path. Once the motivated high school and college age servers leave, and older servers come in, it's not as attractive to younger guys or girls looking to flirt with the servers and get decent food. Once a "college" restaurant loses the high school and college crowd... look at Ruby Tuesday. They used to be great...then they decided to do a format change, and ostracized their main demographic. They thought their main demographic were now adults so they needed to be more than Applebee's and Chili's. They were wrong. They removed all of the mall stores, and updated the restaurants to not be as inviting to a younger clientele. Huge mistake. Instead of being a goto place for teens and 20 somethings, they became a goto place for no one.

[@panjoshua6251]

Was it the Manchester location??

[@ShadowWingTronix]

I only had slow service once and the waitress apologized because I had just come in after a huge rush.

[@jonnyballgame34]

I am also 54 and from Connecticut… Great ice cream and bad service was the Friendly’s way

[@mistermousterian]

In the early 1970s, I worked at a very busy Friendly's, in a strip mall, probably my first serious job. The breakfast, lunch and dinner rushes were insane. Lines at the take-out and ice cream counters were constant. I have to say that, though they asked a lot from their employees, and we were subject to periodic focused reviews, the training and experience in general served me well in future jobs. They were very strict in eliminating waste and in maximizing one's productivity, which imparted in me some good work habits. Although it was a pretty decent job for a young person, I used to feel sorry for the poor older folks involved in their in-house management training program. It seemed to be populated by people who might not have been sucessful in other ventures, and were being reduced to donning a paper hat, under the strict eye of corporate overlords. Oh, and the Fribble was crap. No one who worked there more than a day, let it anywhere near their lips.

[@sadiewood7302]

i was so sad when the one in my area closed. it shut down really suddenly and nobody really knew what happened. a few years later my family and i were at the grocery store and the cashier looked super familiar and i realized she used to wait on us when we would go to friendlys all the time. she recognized us too, and told us that they didn’t tell the staff they were closing the restaurant in advance whatsoever. she said in the weeks leading up to the closing they had stopped ordering supplies to the store, but didn’t get told they were gonna be out of a job until one day they were scheduled and they each just got a phone call telling them not to come in and that the store was closing. and that was basically it. super sad tbh i have so many good memories there.

[@markoutwithmark]

This was the restaurant of my youth. Good report cards, accomplishments, any big celebration we would go to Friendly's. I was so sad to see it fall on hard times.

[@TaborlinThePleb]

Former Friendly's employee here! You forgot to mention the wage theft lawsuit. I wasn't affected because I was an ice cream scooper, not a waitress, but the waitresses would be asked to clock out at the end of their shift before going to the back to do other tasks. Also the quality of the food definitely went down over time. They used to use the standard ice cream for the Fribble. But then they started using the soft serve ice cream they use to make the Friendly's equivalent of a Blizzard.

[@KevinZ.000]

I remember working at a Friendly's in the 90's. The Fribble was just frozen milk in a fancy machine, a true ice cream milkshake was the way to go.

[@AC-ih7jc]

Friendly's used to do that too? I worked for a summer (1981) at Dunkin' and the manager INSISTED we count the drawer AFTER we clocked out. If the drawer was short, it came out of our tips. If it was over, I don't know where the extra $$$ went...but it sure as hell wasn't our tips. Fortunately, even a goody-two-shoes like me learned how to accept the customer's money and provide the correct change ... all while ringing up the register as a no-sale. One or two boxes of donuts rung up that way made sure the drawer never came up short. I didn't abuse it though...I only did it to compensate when the new kid made a mistake in the other direction.

[@Superstrike_11]

@@KevinZ.000 I watch them get made now. Three scoops of ice cream and a bit of milk, then it's blended and there ya go. The only genuine milkshake in the blue collar restaurant world.

[@tylerlavigna7182]

YES🙌 the wage theft lawsuit I was a part of too lol

[@michaelcavalier8750]

I worked for Friendly's in the 70s. Back then, the Fribble was made with ice milk, not ice cream. The "ice milk" more or less has the consistency of ice cream. I enjoyed them. If you wanted ice cream, you would have to have gotten a milkshake from Friendly's.

[@kevinduke8928]

They really did have the best ice cream. I remember being about 7 and ordering their 5 scoop sundae. When I got it ,through the eyes of a 7 year old, that was the biggest sundae I had ever seen in my life or could even imagine. I tried desperately to conquer it, but alas, it conquered me.

[@lennemoy1971]

I was born in Springfield, MA. My dad started working at Friendly’s when he was in college in the 60’s. I grew up with them through the 70’s through the early 90’s when my dad left. I remember going to Hershey park shortly after Hershey bought them. Thank you the trip down memory lane.

[@jimcat68]

In my opinion, Friendly's big mistake was shifting from a diner/ice cream shop to a family restaurant.

[@jgrab1]

Yes, they're trying to compete with people they can't compete with. Friendly's just isn't in that same headspace for most people.

[@warriormanmaxx8991]

@jimcat68 - re: "In my opinion" = whose other opinion would you be citing? or do you use that wimp phrase in daily life, too?

[@monicaqueenan9985]

​@@warriormanmaxx8991Time to take your anti-anxiety meds, junior.

[@jimcat68]

@@warriormanmaxx8991 What the hell is wrong with you?

[@PetersPianoShoppe]

Agreed… they should have remained liked a Johnny Rockets type competitor with their ice cream & shakes as the marquee products, and jumped on the new fast-casual upmarket burger trend with Smashburger & Five Guys and offered awesome burgers & fries.

[@billstarr9396]

I am a Baby-boomer from the northeast and I grew up with Friendly's as a pillar of everyday life. I recently went to a rare Friendly's restaurant and it did not even come close to comparing to what Friendly's was originally. Although what should anyone expect once a major corporation takes over a once thriving and beloved regional chain. If anyone wants to drive anything good into the ground just get the government or a major corporation involved. They are masters at accomplishing that.

[@georgeburns7251]

Or just people in general. They don’t need to be government. What do you expect for a life form that evolved fro slime molds plus LBOs always pile up debt that never gets repaid

[@newshodgepodge6329]

Yeah, as soon as he said that I said uh-oh.

[@skiprockjr.6881]

There is a chain of sports bars in the NJ, PA, DE area called PJ Whelihan's and they used to have the best food. Their wings were amazing. It got bought out and it is truly horrible now.

[@Twisted_Logic]

Really afraid this'll happen with Whataburger. A few years ago it was bought out by a Chicago-based equity firm. No changes to the quality yet, but they've sucked the soul out of the decorations and architecture. Now they look like modern McDonald's, but orange.

[@newshodgepodge6329]

@@Twisted_Logic Some part of me wants the 70s back. 😞

[@bobastu]

I worked for Friendly's in 1991 and it was an awesome experience. The restaurant was always busy, and it was right next to a Perkins. Perkins is more of a breakfast place and bakery than lunch or dinner. We all had a fun time working there. I grew up in the suburbs of central eastern New Jersey. Their ice cream was top shelf, and the three different sized sundaes offered something for everyone. The kids' meals even included a kid's sundae and a drink. At this time Applebee's and Chili's had not really hit really big and Ruby Tuesday was at the big mall. The big ones were TGI Fridays, Bennigans, Ground Round, and, of course, the local diners. We also had a Sizzler. The burgers and Super Melts were awesome at Friendly's!!! You could practically turn a Fribble upside down and it wouldn't fall out of the cup.

[@IWENTTOCOLLEGE]

sheesh, the last time I heard the name bennigans was in the butters south park episode

[@danl6213]

I grew up in Jersey too and Friendly's was a big part of growing up there. But I noticed by the mid 90's the quality of the food wasn't as good, the prices went up and they got stingy on their servings...especially the Fribble.... I remember as a kid the waitress would not only bring out the Fribble but also the mix container that still had some shake left in it....they used to give you so much they couldn't fit it all in the huge glass they used. Bennigans, Ground Round, Tuesdays, Fridays, and even Beefsteak Charlie's .......they were all great places to eat....all are either gone now or just a shadow of what they used to be.

[@bobastu]

@danl6213 I remember Ground Round fondly at Eatontown Mall. They had peanuts in a barrel, peanut shells on the floor, a room that showed cartoons on the wall or screen, and ice cream sundaes in miniature batting helmets. I always asked for the Yankees. I do remember getting the Fribble in the Fribble cup and the extra. Diners would do that too. So sad my favorite diner, Regent, on Rt 9 in Howell is now gone, as is Sizzler!

[@danl6213]

@@bobastu I used to work in Howell, i remember the Regent, good place to eat.....Sizzlers too, and the Eatontown mall is just not like a remember it was when i was a kid. The Toms River mall too, so different, no more Camelot Music or Sam Goody or Encore Books, KB Toys.....all gone, kinda sad

[@bobastu]

@danl6213 I've been gone since 92. Navy. I go back every few years to see friends. Every time I go back, something I loved is gone and crap is in its place. I grew up in Howell. Ocean County Mall had the first 10 theater cinema in the area. And movie phone, 777-FILM was still a thing. Yes I'm dating myself. Lol

[@Spiderlash97]

I’ve been binging these videos and my favorite part is reading all the comments concerning happy memories people have about all these restaurants

[@mr.meeseekslookatme]

A few years back I went to a location in Seekonk, MA. I stood at their takeout window for five minutes. The staff clearly saw me and not a single person acknowledged me, let alone attempted to take my order. I walked out and said this place will be closed within five years. It only took two. Poor management leads to poor results.

[@matthardman4592]

The town I grew up in had two different Friendly's, with one still standing today. I have so many fond memories of from childhood of summer nights, birthday parties, and stopping for lunch on the way to the Cape. Their bankruptcy however doesn't surprise me. There was a clear decline in the quality of food and service around the time Sun Capital Partners acquired it. The name "Friendly's" took an ironic turn in my household.

[@janb.9046]

In CT, Friendly's downfall was slow customer service. I remember walking out after waiting 20 minutes just to get a menu and another time waiting 45 minutes for food. Both times were not busy at all. Around here, that was the biggest complaint: poor customer service. Having one person take orders, make and deliver them while waiting on people coming to the takeout window? Insane.

[@supervivo7069]

There are a lot of better local shoppes in the state anyway. I'm always thoroughly impressed by all the ice cream stores in the small towns by the shore.

[@kingeryck1]

I really think training and customer service is their biggest downfall. Too often is my food screwed up or something is forgotten. They need to have supervisors check every order for quality and accuracy or something.

[@Tom_Cruise_Missile]

A few relevant words: kloter farms ice cream bar.

[@ophiolatrix]

I've really been sad about Friendly's closing. They have in my opinion the best ice cream ever (their entrees are pretty great too!), and I went so much as a kid that I often joke that I was raised there. There used to be several where I lived but there's now only one; it's really sad. I felt like the quality of our local locations was declining a lot, but since closing most of them the local franchise has been able to put more of their resources into the remaining one, and it's a lot nicer. Should definitely go back for a fishamajig while it's still around. I'd really like to see Friendly's make a comeback, but right now I'm still mad at them for discontinuing the wattamelon roll.

[@otakubullfrog1665]

I grew up going to Friendly's and one thing that struck me once I got a little older and started trying out competitors like Denny's was just how slow they always were, which seemed to be true regardless of the location I visited and whether or not they were crowded. As a little kid, I loved that they gave you crayons and placemats you could draw on and things like that, but they were likely as much a necessity as a perk.

[@wintersprite]

I like the crayons and coloring placemats as well. They also had the peg games at one of our Friendly’s (similar to the triangle one Cracker Barrel has only the ones had Friendly’s had different designs).

[@CordeliaWagner]

I don't think children nowadays can be entertained with crayons and colouring placesets.

[@pamelajaye]

When I was a little kid they didn't have placemats you could draw on. I had to take the napkins and roll up the ends and make them into toboggans. It's just something I remember doing... In the '60s.

[@bradeurich5183]

I was a line cook in Friendly's from 1999-2001 ish, it a great introduction to cooking (which I still do 20+ years later). It was a fun place to work, but eventually no matter how good you were, the GM of the store was limited to giving you a $.25 raise every 6 months, because of Regional management, and the GM was enthusiastic that you managed to be good enough to get that quarter/hour more,capped by the Regional Manager, which was kind of insulting. Last I knew the other best cook and I abandoned them around 2000 (simultaneously) and the store collapsed 2 years later.

[@masterofbloopers]

The day Friendly's died to me was when they stopped selling their signature miniature mozzarella sticks and replaced them with generic ones that you'll find at just about any brick-and-mortar restaurant that sells mozzarella sticks. At least, that's what happened to my local Friendly's. Those sticks were special to me because they were the first ones I've ever had.

[@steviegaga]

I was a Manager for them for 6 years ‘74-‘79. Including iconic 16 Acres store near Wilbraham headquarters. After Hershey bought them & changed management structure, I was gone. But I got some great training under the Blake’s - running my “own” business at 23. I was there during their heyday.

[@sr.marycatharineperry6693]

My mom worked for Friendly's in the 60s. I think it was when they sold to Hershey that started the downfall. I worked as a waitress in the late 80's and they were already having problems with bad management. Sometimes I would be covering the whole floor PLUS grille for which I was not paid or hired. I quit because the management was so bad. The food was great but it is the management.

[@ericstogner2222]

Yes - it is always store manager that sets the pace for everything that happens in that store. This is why some mom and pops hang on and on - because they care about their place and take care of their people. And ultimately a chain goes bad because of the buffoons at corporate who likewise taken their eyes off what made the chain great and stop encouraging the store managers properly. It becomes a profit focused only situation and service goes out the window.

[@daveg7878]

Went in a few years back and was ignored by the staff despite the store being mostly empty. When I said "can I ask a question?" the waitress replied no and turned to walk away. The running joke was to refer to it as "unfriendly's". Sad. Got a ton of great memories enjoying Jim Dandy Sundaes and Fribbles, I sincerely hope they can bounce back. It really was a great place.

[@atomsmash100]

Growing up in the northeast, a trip to Friendly's was always a treat. We'd mostly go just for ice cream (no complaints from a kid), but the food was pretty good back then too. The last time I was at a Friendly's (so many of the locations are long gone), the food, service, and the entire experience was just so-so. Nothing lasts forever.

[@justinlang313]

I had never heard of them until I picked up a load for them(I’m a truck driver) in Massachusetts. They were really really nice which is what I remembered about them. Sucks their having a hard time 😕

[@russianboss0378]

I went once with my mom and we ordered two chocolate ice cream sundaes. The restaurant was kinda dirty and the service was slow. But I remember eventually getting our two sundaes and they were melted! Apparently whoever made our ice cream put it under the HEAT LAMP awaiting a server to take it to us. We were pissed. Never been back to Friendlys since, and that particular restaurant is closed. Newport Creamery is so much better imo. But the Friendlys supermarket ice cream slaps, I always try to snag the chocolate almond flavor.

[@mat22332]

Oh man thats such a miserable experience, I'd be pissed too! Take it from some who went to this place a dozen or more times a year for well over a decade growing up you missed out on a Great milkshake!!! I will say the service quality really was dependent on the location. I definitely remeber being like 4 or 5 and going to one of them and we seriously had to have waited well over an hour before we got our food even after being seated... that location definitely wasn't one of my more favorite ones to go to

[@angelachouinard4581]

So bad. I grew up with Friendly's and it was great. Even when I was in high school they were good about letting us "hang out" as long as we bought something and we did because prices and food were good. You sure highlighted the importance of good employees. I've seen way to much of that kind of clueless thing in restaurants, retail and just about everywhere these days.

[@stephenposchmann]

Growing up in southern New York state, I went to Friendly's many times in the early 80s. After I moved to New England, I went there rarely because I eventually concluded their service was not great. Very slow. But thanks for clearing up a mystery. I would sometimes see Friendly and sometimes Friendly's. Now I know why.

[@arthurpasseri4590]

Friendly's had 3 in my hometown growing up. Now my hometown has none - the downtown store closed about 1988, when the landlord wanted to tear the building it was in (with 4 other storefronts) down. The other two closed in the 1990s, one became a medical office the other sat vacant until it was torn down in 2019. I loved Friendly's!

[@GeraldM_inNC]

I ate at a Jersey Friendly's several times in 2015. We were both very pleased with the price, the size of portions, and the taste. We were also amazed how much better the ice cream tastes at the restaurant than from a carton at the supermarket. I guess maybe it's fresher? I haven't encountered a Friendly's since then.

[@GrammarPoliceInvestigations]

I visited their "Flagship" restaurant less than a mile down the road from their HQ in Wilbraham, MA. It was dirty and run terribly. I walked out muttering that the whole chain deserves to go bankrupt. I'm born and bred not 30 miles from there and they deserve this fate in every way. My childhood was filled with trips to Friendly's, so I have a lot of positive memories from what they used to be.

[@Astincone]

I’ve noticed the same thing….the stores were not clean. Went to one in Quincy several months ago and was pleasantly surprised. Salad was fresh and store was clean.

[@autismworldtravel]

Same. I haven’t been in one in a decade probably, but there used to be numerous Friendly’s around. I stopped going because the stores were all extremely dirty and smelled bad too. I couldn’t even go for the ice cream before they closed. It was so unsanitary in Ohio

[@leticiabromley6013]

​@@autismworldtravelas a New Englander who was used to having Friendly's in the neighborhood forever (yup, the closest one down the street from where I grew up😢got taken over by a local family pizza place), I have to apologize -- can't quite get them being west in Ohio. Sorry you didn't have the Friendly's experience.

[@masonlynch1793]

I’m from East Longmeadow, Mass. I haven’t been by their headquarters in awhile. Is it really that bad?

[@GrammarPoliceInvestigations]

@@masonlynch1793 Their HQ looks nice enough from the street, but the store down the road was really rough. This was awhile ago, maybe it's been cleaned up...give it a try.