The Decline of Bed Bath & Beyond...What Happened?

Bed Bath & Beyond has been going through some tough times lately. This video tries to identify the causes of those problems.
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[@jamesgoss1860]

The moment they started restricting what you could buy with the 20% coupon, the end was guaranteed. They unwittingly trained their customers to only shop there with those coupons, and then once they started to take that away, customers didn't feel like they needed BB&B anymore.

[@austin3853]

They also used to accept coupons from other companies. Never made much financial sense to me, but it was legitimately a big driver for most of the people I know who used to shop there

[@momentumspace]

Couldn't be more correct. While working there, we tried to start enforcing the expiration dates on the coupons. Holy shit. I thought it was gonna kick off WWIII. The dumbest thing they ever did was start fucking with the coupons. Guaranteed the end, indeed.

[@Kyle496]

That's why I never went, the coupons didn't work for anything I wanted. Last time I went was the out of business sale and got some glass containers and whatnot. Good riddance imo.

[@vaderladyl]

Sometimes even with the coupon, the price was not worth it.

[@global2829]

Yep, I always considered the full price to be a 20% tax for not bothering to find the coupon, and simply wouldn't go if I didn't have one.

[@spacewolfjr]

Once they stopped letting me sleep in the store at night I knew they were in trouble.

[@gunsunnuva8346]

Yeah, overnight at Bed, Bath, and Beyond I used to Sleep, Bathe, and Do Whatever. Now they call me a bum.

[@woodside4life]

I guess they moved Beyond you..

[@silentvoiceinthedark5665]

When I pick up a girl at a bar I always take her to BB&B. You can still sneak in and make porn videos there

[@GeeEm1313]

Ah, man. That's rude of them.

[@yell0wberry]

We used to do it at Sears too

[@sd-fz3wn]

Well with Bed Bath and Beyond filing for bankruptcy this seems like a good time to revisit this episode.

[@drdrew3]

The episode correctly explained their bankruptcy was predictable and inevitable. History repeating itself

[@chadmccoy8032]

Was it Homer or Peter Griffin who went to the beyond?

[@bruceh4180]

I'm revisiting this episode because I just saw a TV commercial advertising their "return" via the website.

[@SRBAnimate]

This video aged like fine wine. R.I.P. Bed Bath and Beyond

[@soogasooga]

Those 20% off coupons were so ubiquitous that if I didn't have one in hand, I never even bothered going in there at all, since I knew I'd essentially be overpaying by 25%. I have a feeling a lot of other people felt the same way.

[@davesmith5656]

Right. Just give me a good product at a reasonable price, I get the product, you get your profit, and we're both content. Don't try to confuse me (and insult me) with "It's $100 bucks but we have a mail-in rebate coupon 20% here if you give us your phone number and become a Preferred Customer with 10% discounts". I've seen shell games and I won't play.

[@digitalfootballer9032]

I go there, with the 20% coupon of course, for one item and one item only, that being Zero Water filters. It is actually much cheaper to get them there with the coupon than anywhere else. Everything else there is a ripoff, save for end of season clearance patio furniture, which I have run across a few times while there getting my filters.

[@edwardklein5770]

Probably the last thing I bought from them a few years ago was a beard trimming kit as it seems to be one of the few brands of things I could actually use the 20% off coupon for. A few days later I was shopping at a Wal-mart for some other things - found that same trimming kit for less than what I had paid using the coupon! On the other hand, back around 2005, for reasons I still don't understand, they had the hot new Power Wheels (I think it was that brand) Jeep Hurricane ride on toy. I was able to use a 20% off coupon for it and it was already $50 less than Toys'R'Us. Saved about $100 on that one and the kids had a pretty epic Christmas.

[@grtoocool]

My mom stopped going to Bed Bath and Beyond in the past 6+ months or so when the store actually refused the 20% coupon if something was already "on sale". She also primarily went there for Brita water filters and they have stopped stocking them as well. So yeah... that didn't help things either.

[@___beyondhorizon4664]

Just like the JCPenney coupons

[@SheldonAdama17]

BBB used to be special - like a “treasure hunt” place. You knew going in it would be a little more expensive but it was worth it to get the really good stuff. Now when I go to my local BBB it feels like a really sad version of Walmart. They tried to compete on cost with an emphasis on their lower quality store brands which destroyed their boutique business model. If I want cheap stuff, I go to WM or Target, not BBB.

[@DallasMay]

"Really sad version of Walmat"? You mean... Kmart?

[@harjon3583]

@SheldonAdamal17 Crazy you say that, I recent visited a BBB for the first time and my immediate impression was that it was a slightly more expensive Walmart.

[@r34p3rex]

Last time I went into one, they had like no inventory. Exploring random products was half the appeal of going to one

[@buymymovie]

@@DallasMay Walmart is junky

[@tommyz1082]

Funny thing is, that "harbor freight" of kitchen and bath came from the CEO they hired from target.

[@namebrandmason]

My experience: it was good for a few things. As you said; if you wanted options for your bath towels or a particular pillow, they were good. But I swear, the whole store slowly filled up with "as seen on TV" gadgets. And then, the last time we went in to shop, they had a toiletries department and a World Market food section. All this stuff took up floor space that could have been given over to the selection that made them worth the trip. I see this in a lot of stores. Everyone wants to sell everything to every consumer and the result is every store is the same. Like how Best Buy is giving up computer and tv sales space to have an appliance department of three fridges and a coffee maker.

[@Inuyashagirl2015]

Straight up facts 💯

[@romeoslover817]

I knew Frys electronics going on its way out when they started selling perfume and bath products.

[@kingrook45]

@@romeoslover817which is crazy because I loved Frys

[@lock4097]

As a former employee, they made us scan incredibly old coupons, it wasnt just the 20% coupon, it was every coupon

[@jerseygeneral3722]

My fiance worked in their corporate office a few years ago. Their upper management is an absolute nightmare. She's not at all surprised that they're tanking.

[@snarkynader9400]

Cool story bro

[@Mitaka-Asa]

Care to elaborate? Im interested at how toxic upper management truly is

[@snarkynader9400]

@@Mitaka-Asa it’s made up, champ

[@adamandthehbombs]

No, it's not made up. I worked there in stores for 11 years. Upper management was arrogant and rude. One of their main guys, the "President of Stores", who had started as a stock boy in the very early days and rose through the ranks, visited our store once. He was an intimidating guy, and our service trainer was a nervous wreck. He asked her some pointed questions and then spoke to her so rudely she cried. Then later in the visit he did the same thing to her again. They were a bunch of bullies. He and a lot of his ilk were all let go in the past couple of years because, while they were good at being creeps, they didn't have a clue of how to actually run the company in a changing environment. It seemed like the new people were at least nicer, but the damage was done.

[@CrumsTheCreator]

@@Mitaka-Asa I quit the harrisonburg Virginia location when my GM called me a F*cking idiot infront of a line of 15 people because I couldnt get a rebate to go in correctly when we barely do them. This was normal at this location. Ive never belittled like that in a working environment (then and now 14 years later) The Management is the #1problem as a casual worker. You would get laid off for not asking the ad ons at the check out purchase - sometimes first violation.

[@laurendisney]

We made a wedding registry there in '15, and my mother in law bought us two sets of dishes from the registry. When they arrived, fully half the dishes were cracked or chipped/broken. We went to the store to ask for an exchange and were basically told "Nope, can't do it, no proof you didn't break them. Sorrynotsorry." Wound up throwing away the broken ones and the worst of the cracked ones, and over the years even the ones that were good when we got them have started to break or crack with normal use. Meanwhile, the Corelle plates my parents gave us, that were from sets they'd bought when my now-22 year old brother was a baby, have shrugged off all manner of abuse with nary a chip. Forget BB&B, the products they sell are not quality enough to justify the prices. I've gotten better quality from Walmart's store brand stuff.

[@momentumspace]

That is wild. When I worked there as a hardline mgr, we would take back absolutely anything, and pay the customer back in cash. When I got married, I abused that return policy so much lol. I can't even imagine them not taking something back. We would return stuff obviously used by the customer. The policy was so wide open that abuse was rampant.

[@Raskolnikov70]

I always check everything I buy there - well, used to buy there I guess. I once bought a 10 quart soup pot, got it home and noticed the bottom was completely crushed in and concave. This was a thick pot, it would have taken a LOT of weight to bend it like that, like they parked a Nissan on top of it for the boat ride from China or wherever it came from. I went back to replace it but every single one they had on the shelf had been crushed and damaged in an identical way. Thankfully they were okay with refunding me for it.

[@laurendisney]

@@momentumspace I'm not sure why my store refused an exchange or return, but honestly I was/am less irritated about than the fact that these dishes have barely survived 7 years, when those Corelle plates I mentioned have lasted nearly 30 years at this point. They've been dropped on tile so many times with no damage, it's wild. Yet bowls and plates from our wedding set, that have never been dropped, develop mysterious chips or cracks that go clean through the dish. That's honestly what upsets me the most, because their stuff is so expensive you'd expect it to last!

[@brett4264]

Once I found Corelle back in the 80s, I never even considered any other brand. It makes it easy to shop for and you can usually find lots of Corellle at the Salvation Army - type stores. I'm a dude, I don't care about matching sets. As long as they stack neatly in the cupboard, they match, in my mind.

[@vaderladyl]

Yes similar prices to other places or more, quality is ok on some things but not worth the mark up.

[@ChanelGloe]

I worked there for 5 years. I really think getting rid of our original store brands like Wamsutta, and introducing all the new ones was a bad experience. There were so many new brands coming out all at once, it was hard to keep them straight and they had no reputability. My store also had a complete remodel and it just took away the uniqueness of BBB. Really sad to see it slowly spiral. Got everything for college there & my whole wedding registry was from there. Loved that place!

[@Lonerstoner21]

There was a time I worked there, and the returns that they accepted is partially, probably why this happened. People with wedding registries got cash refunds, they would scan everything at the store and then come in and would return everything …..people would bring in their used kitchen tools , and swap them out for a brand new one. I don’t know if they ever changed the policy, but that was a wild

[@belencantu7200]

I agree that was an unbelievable refund/replacement policy. That had to have set them back billions.

[@Lonerstoner21]

@@belencantu7200 yeah what made it worse is people were in on it and it was happening every single day multiple times a day at work and it wasn’t like it was isolated incidents or here and there. It was a daily occurrence…..

[@cgraning]

I remember the return policy too...I hated doing returns because we would get chopper and vacuums that had been used, and all they wanted was to return it for a new one. Some of those products were two/three years old and we were taking them back.

[@LD-ko5mk]

They did change the return policy. I worked there too and it just started changing about 6 months in the job. I hated it because it was awkward when people came in and got angry over the managers saying no.

[@Lonerstoner21]

@@cgraning isn’t that crazy it did not matter what it was or how old it was

[@Metalheaddoc]

I was a power shopper. I loved going to BBB. I had a Beyond+ membership and got 20% off every purchase. When our house burned down, we spend thousands replacing our kitchen gear there. I was a pretty ideal customer. When they replaced the national brands with their store brands, it killed the experience for me. The variety was gone, replaced by unknown house brands. My wife and I popped in there earlier this week. It was a sad, depressing experience. We didn’t buy even one thing.

[@Michelle_B.]

@@JacksonOfTheJerry target takes most of my business

[@nicholasholden1896]

Bbby is doing great, stop posting hate about our amazing company. If you wanna be a milionair buy bbby shares, 100% safe. This is not financial advice

[@StationaryGamingReal]

​@@nicholasholden1896 gottem

[@626jean]

It's like a completely different store with all the house brands. I don't see any name brand bedding at all, for example. No Wamsutta, Tommy Hilfiger, etc. It's surprisingly jarring.

[@buymymovie]

@@nicholasholden1896 um ok...they just got delisted

[@thepalaceworm]

Good Day Mr. Man. I had 14 years with that Company. An absolute misery in just about every respect. One year they suddenly got really interested in sales and there was all this talk about how the Company was growing and what not. But of all the things I could tell you Mr. Man, the one thing about Bed Bath and Beyond was: Management was TOP HEAVY. I don't think I've ever dealt with such an impossible ratio of Management to Associate. And not even Management in the stores. Just these weird Corporate Managers that would show up. "Who IS that guy?" "I have no idea." "Why are they here?" "Couldn't tell you." Not that it matters. There were some of THE most incompetent, just plain bad and uncaring Management that I've ever had the displeasure to come across. I met people who were Store Managers, I wouldn't trust them with a paper route. I can tell you way more if you would want to hear it Mr. Man. But those are very likely the reasons that I knew that this place was turning into bad news. I only wish that I had left five years sooner than I did. Good riddance to bad rubbish.

[@AV57]

It's corporate bureaucracy. When corporations rapidly grow, they overestimate how many corporate positions they'll need, and in turn wind up with redundant managers that wind up trying to justify their unnecessary salaries. These redundant managers wind up traveling around from store to store trying to find something to tinker with, so they can tell their boss, "Hey, I found something super critical that needs your attention! Aren't I important?" even if all they're doing is re-arranging the deck chairs on the Titanic.

[@thepalaceworm]

@@gmanthewinner And there is nothing worse in any work environment than a bad Manager who thinks they are good. They are weak, incompetent, mean spirited, boot lickers, some of them are just plain liars. And yet, they either revel in the fact that they do not know their jobs, or they imagine a store in which everything would be great if only you listened to them. I mean, Associates can be bad too, to say nothing about some Customers. But when a Manager is bad, it just kills everything.

[@chuckinhouston9952]

Why did you stay for 14 years?

[@zachlahners6961]

And here's something else, Bob: I have eight different bosses right now. Eight, Bob. So that means that when I make a mistake, I have eight different people coming by to tell me about it. That's my only real motivation is not to be hassled, that and the fear of losing my job. But you know, Bob, that will only make someone work just hard enough not to get fired.

[@tommyz1082]

@@chuckinhouston9952 we worked there for so long because the employees were all like family.

[@roycemiller1846]

A few months ago, I decided to check out this place since I have never been there. The one thing that stood out the most is that they sold garbage cans that probably should cost $25 for $350. The prices of everything in there were so ridiculous I had to take pictures lol

[@JD-vh1qd]

I do the same thing

[@GeraldM_inNC]

I can see if those garbage cans were made out of solid gold, but they're the same ones Walmart sells for $25.

[@frankm.2828]

You should do a follow up video now since it was just announced they filed for bankruptcy and are completely liquidating all their 365 remaining stores.

[@LordPoppy]

I work for the bank that does the Bed, Bath and Beyoned credit card. When I start calling fewer and fewer of those card holders who missed their payments that's when I know a place is starting to dip or they're not a client anymore. I haven't seen a Bed, Bath and Beyoned account in like 3 months and I know we still finance their card

[@MattRenfroe]

To be fair the link on their website to sign up for a card wasn’t working for a while. The whole rebrand to welcome rewards was poorly executed.

[@nataliefontane]

That is a really cool insider trick for knowing what retail establishments aren't doing well anymore.

[@LordPoppy]

@@nataliefontane Come to think of jt I haven't had a BuyBuy baby account in a while too

[@ahotdj07]

I wonder if that is why my BB&B Master-card changed to Comenity Bank...

[@DivaDivaFashionista]

I had it and was an employee. I got charged an insane amount of interest even though I paid on time. So yeah…. I never suggested it to any customer after that nor did my coworkers.

[@paulas2218]

I live in a city of 100,000 people and BB&B was the only place to get the type of goods they sell. They closed here last year, as did Dillards Dept store, our only store with upscale clothing, shoes and home decor. The loss of these stores has really hurt our community. Yes, I could and do, shop online. But when it comes to clothing, it’s a pain in the butt to buy something only to find it doesn’t fit. Then you have to return, rebuy, etc etc. This is a real problem for cities of our size when the next town with good shopping is 2-2 1/2 hrs away.

[@anthonysalvato6537]

The decline wrote itself....I worked there for over a year and a half and I have never seen a job go downhill so fast. We had 106 employees when I started there, down to 52 when I left last week. However I did have a good time there, great coworkers and good managers. As for how they fell it is a combination of so many factors, the coupons, Amazon and other competitors, poor management, bad vendor relationships etc...

[@beverlyaponte6200]

I worked for a year, left with no two weeks notice because I knew they were going to go under from the way our store was run

[@chilibeer3912]

I work at a company that did the distribution for over twenty stores in the south east and Puerto Rico and we dropped the contract around two years ago. At the time it wasn’t overly apparent the company was in steep decline from our end on a day to day basis because we only had one store closure in nearly 10 years of running the operation, but the contract was always an incredible headache that we were finally relieved to be rid of. I can attest to the supply chain issues during COVID because we operated almost entirely on temp labor for which all were layed off during peak lockdown leaving only us full time employees to run a skeleton crew to process the very limited inbound trucks. Those years working with BBB were some of the worst in my career and I often wonder what it’s like for the boots on the ground these days.

[@foos.998]

I felt they really started sliding towards the trashy end of product supply when they partnered with people like Lori Greiner. Seems most anything she backed on Shark Tank would find its way to BB&B. BB&B also started carrying things I could find at my local CVS. I didn’t go there for shampoo and aspirin, I went for towels, bedding, and silverware. The “drug store” feel made it look low rent instead of like a quality store.

[@prodigalbrock]

Shark tank products are actually pretty good. Mission Belt, Scrub Daddy, quikflip hoodies, Kodiak cakes, and many many more.

[@hamsterama]

@@prodigalbrock Scrub Daddy is awesome! Best Shark Tank product ever!

[@foos.998]

@@prodigalbrockScrub Daddy and other items in that line are awesome, and they fit the BB&B theme. But when I saw the Simply Fit Board (In a cheap cardboard end cap box) and the egg decorating kit, they felt out of place. The former was better suited in a sports/fitness store and the latter in a crafts store. It was this branching way out of the box that made the chain lose its focus.

[@LizNguyen]

I think Lori and BB&B has had a relationship far before Shark Tank started airing.

[@mae2759]

@@prodigalbrock I bought a Drop Stop and Brayzen Foam Roller after seeing them on Shark Tank. Great products!

[@Eastsid3]

I used to be in awe of BB&B but they are just too expensive. Most of the time if I go I'm actively price matching it with stuff from Amazon or Target while I browse the store.

[@MasterMalrubius]

Good for you! It's awesome that you choose the cheapest price you can get so that people working to fulfill that order can be paid the least possible wage.

[@BewareTheLilyOfTheValley]

@@MasterMalrubius Chill, not everyone has BB&B money. I know I don't. I don't actively compare prices whenever I do go, but if something is out of my price range, I purchase it somewhere cheaper. I don't think I deserve to go without sheets just because I can't buy premium.

[@chiptunememories5717]

@@MasterMalrubius 🤓Amazon pays higher wages than BB&B

[@Kyle496]

@@MasterMalrubius Yes, because we all know corporate profits always trickle down to the employees.... Oh wait, they don't...

[@peterroberts4415]

@@MasterMalrubius tell me you don't spend within your means without telling me you don't spend within your means

[@Mrs.Silversmith]

Two things that I think could have helped them are 1. getting in on the online shopping action and 2. making the in-store experience unique from other stores. People don't like to go into stores as much with the ease of online shopping, so you need something fun/unique to stand out. Having something like an in-store cafe or even just a couple of dining tables where you can lay out place settings to see what stuff looks like together. Whatever it is, it needs to be fun so people want to go there.

[@jaysmith1408]

I love the idea of being able to set out items to see how they look. I will never understand online shopping, only in store will you be able to see, feel, and try out the product, and procure immediately. Due to laws of physics, even Amazon is unable, nor will ever be able, to match immediately.

[@GeraldM_inNC]

If you're going to market to the wealthy, you can't hire lazy unmotivated uncouth people who should be working at McDees. I'm not even wealthy but I found most of the employees at BBB to be people who resent having a job.

[@cgraning]

They actual did push the online shopping to customers. I use to work there, and the big push was always getting the Beyond order if we didn't have it in store. Most people didn't want to order it online, they wanted to see it feel it touch it. We would be asked if we could even call other stores in the area to see if they had it, and the sale would walk to the other store or somewhere else altogether

[@scrobin]

@@jaysmith1408 Online shopping is useful if you've bought an item before, and just want the same thing again. I search for our favorite things online and add them to wish lists. A store might quit selling that specific brand/style/model someday.

[@ebonimom6964]

I worked there like the person above me and we did push online sales

[@brucebeamon5460]

I’m GOING TO MISS THIS PLACE ….. it’s been my go to for kitchen wear for decades 😢

[@Stormonu]

Our local BBB closed this January. Like Toys-R-Us, years ago it used to be a wonder to go in and find quality merchandise that you just couldn't find elsewhere. After the pandemic though, the store stopped carrying things I was interested in, and when I would drop by, the parking lot was practically empty. Eventually, I stopped even going until mid-January when I saw the "Final Day - Store Closing", and that was that.

[@godmagnus]

I used to work there. They had no shame in telling us that they don't make improvements for employees, only for customers if they complain enough. Daily inventory checks weren't done with handhelds, they were done by printing out piles and piles of paper every day. I hate to think about the amount of money and trees they could have saved by modernizing. Edit: let's make it time and money for the the "fuck a tree" people. 😁 Plus dealing with the papers while doing inventory is physically a pain in the ass. I also hated the massive clutter in the walkways.

[@Kardgasym]

That's rather sad and it makes me angry.

[@FengG0]

Trees are renewable, who cares

[@momentumspace]

Absolutely right. Between price changes, reconciliation, etc, each store would blast through paper.

[@xPRIMExNITROx]

@@FengG0 new trees also sink more carbon than old trees. “Paperless” is a bunch of useless pandering that cuts costs and does nothing for the environment

[@ChangingAperture]

I also used to work there. The amount of useless paper we went through was ridiculous!!

[@jazzypaul75]

Their house brand for their kitchen stuff was actually excellent. Our kitchen is outfitted with 90% BBB house brand stuff, and it holds up.

[@JohnS-er7jh]

Amazon Prime happened. There were a lot of items I bought for my house at BB&B, but once I started shopping on Amazon Prime I never went back to BB&B. The other competitor stores in my area were either too expensive (Williams Sonoma, Macys or Bloombergs), or only sold cheap quality products (Walmart). Kohls does have have similar price/quality of products to BB&B but you never know what they will have in stock when it comes to home products (so I don't shop at Kohls nearly as much anymore either, almost all my clothes/shoes I used to buy at Kohls).

[@williamford9564]

Something you missed, which could have been a #4 in the list of reasons for the decline, was supplier issues. Even before the turnaround plan of 2019 the company was already behind in its trade payments to suppliers. The addition of the private labels with the associated start up costs exacerbated this. And then they infuriated these suppliers to eliminating their products from future orders. Fast forward to the reversal and the company going back to these companies to again restock the shelves. Guess what the reactions were. So now they have half empty stores which of course leads to further customer dissatisfaction for anyone still shopping there and the cycle of sales drops accelerates. The company has said its sales in the current quarter will be down 30-40% compared to 2022. And 2022 was already 25% below 2021. Those numbers are alarming.

[@MarsJenkar]

As I recall, the nail in the coffin for Toys "R" Us was supplier issues, which doesn't bode well for BB&B.

[@craigjensen6853]

YEAH THEY PULLED A FRY'S ELECTRONICS KINDA

[@gordontaylor2815]

The "vicious cycle" triggered by the supply issues might already be past the point of no return for BB&B. Once the general public is convinced a company is doomed, it tends to become a self-fulfilling prophecy...

[@lorddrayvon1426]

The similarities to Pier 1 are quite frankly insane. Additional fact, in February 2023, they completely shuttered thier Canadian division due to "not having the capacity or ability to independently affect a recapitalisation or restructuring of the Canadian operations without access to cash and the support." AKA they're so deep in the shit they no-one will lend them the money they need to reorganise in court.

[@thebestcentaur]

The Bed Bath and Beyond across the street from me when I moved into my current apartment became a Target in the first quarter of last year. I have to admit that I see a great deal more foot traffic than I did when the former was still in possession of the real estate... including by me

[@jhoughjr1]

I used to shop at target a lot. Got most things i needed for my house there sometimes groceries.

[@WestCoastTrafficSignals]

They are now closing all of their Canadian stores. In my experience shopping there, their products were always more expensive then other stores. So it was rarely worth buying anything there, unless you had a 20% off coupon.

[@GeraldM_inNC]

Even with the coupon it was cheaper elsewhere. They should have focused exclusively upon the price ranges that don't compete with Walmart.

[@MegaThunder70]

RIP Bed Bath and beyond.

[@MOBMJ]

I remember going to bed bath and beyond like every other weekend with my mom. She would get so many of the coupons and stack them together. Then we would go to Krispy Kreme doughnuts, since there was a location right next to it. This was around 2009

[@LiarNobody]

I was working at Christmas Tree Store (CTS) when it was acquired by BB&B, and it felt like a slow drag to death from there. The store had been all about a crazy variety of merchandise to the point where our customers came in almost daily just to see what sorts of nonsense we'd have available. Following the purchase, things became far more routine and "cheap". From an employee perspective, they stopped hiring full-time so they didn't have to provide benefits. The icing was trying to change the name to "And That", which everyone hated. We literally had customers coming in to say there were new stores popping up that were ripping us off because they didn't realize we were now "And That".

[@jamescaron6465]

My late wife used to visit the first Christmas Tree Shops on cape cod. After they were bought out she said it turned to crap and stopped going. Then they closed that location

[@danielschick7554]

How does a year around x-mas tree store stay in business, you'd think they would have the Spirit Halloween Stores type of model

[@kanna-san.]

@@danielschick7554 it's just a name

[@rrad8106]

We LOVED CTS for many years, but now... it's just a big room with schlocky Granny crap. You know the stuff. Things only a grandma would buy because it's "adorable". Painted dishes. Those GOD AWFUL plush scarecrows. Garbage. Every... EVERY time I had found something truly worth buying there, it would be gone the next visit never to return, only to be replaced with plastic or painted crap. So sad.

[@kanna-san.]

@@rrad8106 their snacks aren't great anymore either

[@ilovemonkeys19363]

RIP BED BATH & BEYOND, i, unironically, liked their stores.

[@SeverusSnape12345]

I love Bed Bath and Beyond. I went there regularly to get things I needed. They were a little more expensive than some of their competitors, such as Walmart, but I feel the quality is a lot better. I don't have one local to me since they closed that location, or I'd still be going when I needed something they carry. I am sad to see them going down this path.

[@GeraldM_inNC]

The problem is that they were also selling lots of items that were no better than Walmart quality too, and of course at prices way above Walmart. They should have focused exclusively upon the high quality end.

[@SeverusSnape12345]

@@GeraldM_inNC that is understandable there. I must have gotten lucky with what I bought from there that it was still higher quality.

[@lizryan7451]

Honestly there was never much I went out of my way to shop at BBB for in the first place, but I actively stopped supporting them after the way they treated my sister as an employee. She's an incredibly dedicated hard worker and it didn't take long for them to move her from regular floor worker to working the wedding registry. They kept giving her additional responsibilities without increasing her pay to reflect that. Eventually after fighting for it, they gave her back pay, but still never paid her the full amount they owed her (along with other insulting things like passing her over to hire someone else to be her superior in her department and refusing to let her sit down while filling out wedding registry reminder cards). When she finally reached her breaking point and decided to quit, it suddenly became clear just how undervalued she had been, bc apparently her work actually made a big difference in their registry profits and a regional manager made it clear that her manager needed to try REALLY REALLY hard to get her to stay. She left anyway and pursued a career that pays better than a failing company like BBB ever could 😊

[@TheSquareOnes]

All of that sounds more like an issue with specific low-level managers than the company itself. I get it though, I had a bad experience working for Hardee's over a decade ago and still haven't gone back to eat at one.

[@ShanGamer1981]

Those places suck anyway i worked at officemax for a couple of months before getting my first real job in my field and never looked back. I remember they gave me flyers to drive around town in my car and i just went to my friends house and threw them away.

[@robertcuratolo5339]

☺ What an imagination Liz Ryan Has. 🥴 This story sounded very creative and had overtones of brilliance. Liz Ryan COME ON DOWN and accept your 🎁

[@goeatsanta5600]

she's better off without them, I hope she's happy in her new career! I hate how companies can take advantage of their workers

[@justicedemocrat9357]

If she just blew the store manager then she wouldn't have got passed over so it's her fault.

[@CommodoreFan64]

What happened was their competition caught up, both physical stores like like Walmart, Target, and even places like Dollar General, then online like Amazon, Walmart, etc.. all at better prices(even accounting for the BB&B coupons), and more times then not with a much better selection.

[@CaptainPlanet007]

I miss this store. In the beginning of my relationship I used to stroll through the isles looking for things to decorate our apartment.

[@barbaralenox7092]

Sad. I remember when they were new and going in there was like a wonderland with great quality products on display at every turn. I'm a little surprised to hear that their record year was 2018, I would have though earlier than that. But I do think Amazon has had a lot to do with our favorite retailers going out. Penney's is another one on the way out. So many new CEOs in and out the door, no improvement. I will miss them both.

[@theempirestrikesback]

And Pennys/Macys killed Marshall Fields which was a way better experience

[@otakubullfrog1665]

I'm one of those people who never really needed a superstore in this category in the first place. I don't redecorate very often and I tend to use household products as long as I can, so I don't mind if a store like Kohl's charges me a little more for bath towels since I don't buy them very often and I don't probably don't need hundreds of options to find something that will work for me.

[@theloverlyladylo9158]

Prior to moving out, I asked for a set of dishes from BB&B for Christmas. They were on clearance in October when I put them on my list. My mom gave me a BB&B gift card, enough for a set of dishes, so she could cover the cost, but I wouldn’t have to move them (I moved out of state). In March, those same dishes i fell in love with were still on clearance. That was when I knew the end was coming quickly. They are nice dishes, though.

[@nslouka90]

I moved into an apartment a few years ago and stopped into one, shockingly found some deals, especially on furniture! their in house isn’t bad, reminds me a bit like target.

[@gabymirsky5629]

I have worked at BBB for over 4 years and it is sad to see how low my store has gotten. For the past years I get at least 20 customers asking "are you guys closing?" each shift. I knew it was going sour but didn't know it was this bad.

[@c.a.r.s.carsandrelevantspecs]

This is pretty amazing to watch in light of the news from April 23, 2023!

[@KnightSlasher]

Guess you could say Bed Bath and Beyond went Beyond the planes of existence

[@LuisLopez-tr1xn]

Boo lol

[@jasburger]

Your pun is beyond horrible

[@inaweoftheworld]

Click

[@michaelgallo6593]

In NYC, you never see the coupons. You’d easily drop hundred of dollars there, and it was still the likely cheapest home goods retailer. (This was before Target moved in.). In the suburbs now, we go much less regularly with alternatives like Target and Costco. You spoke about layout. Don’t underestimate the “racetrack” layout, which encourages you to walk through the entire store on each trip. Having consulted for a home goods catalog years ago, BBB was an excellent merchandiser who educated the consumer. There was lots of signage explaining things like thread count and bamboo vs cotton. This truly helped the consumer justify spending prices higher than competition. Now, having jettisoned Wamsutta for Nestwell, the towel and sheets “aisles” are just depressing. The color spectrum is severely truncated, meaning you won’t find what best matches your decor. Your photos show that those towers of towels are now empty shelves covered up by window shades. Even more depressing, before, the towels that were too tall to reach were actually fake: maybe one towel wrapped around a cardboard facing at the front edge of the shelf. Now they don’t even have enough inventory to fake their merchandising.

[@craigjensen6853]

YA I ALWAYS KNEW IF THEY SOLD THEM TOP TOWELS THEY WOULD BE IN TROUBLE

[@jeanetteshawredden5643]

Loved "deep mattress" Wamsutta sheets - they washed well & elastic lasted a long time. During Covid I wanted an extra set of sheets ( only had 1 set since they were $130.00). I was stunned to see the Wamsutta section empty, had been discontinued.

[@ChanelGloe]

yes, the top towels were fake. they had foam inserts they would shape the towels around to look like a stack of folded towels lol

[@michaelgallo6593]

@@ChanelGloe but now they can’t even afford fake towels. It’s very sad.

[@CandleAshes]

I'm in NYC and would not step foot in that BBB without a coupon

[@indysquirrels]

Our local store just announced they're closing. It's sad. It used to be one of my favorite stores to go in and find some unique stuff I didn't even know I needed/wanted. The past few years, though, every trip there has just been disappointing if not outright depressing.

[@wyattdupre2721]

The last time I went to a BB&B i though wow look at all this landfill. So much of it was towels, knife sets, and random kitchen gadgets

[@neeneko]

Buybacks are also a pretty strong symptom of a management team who's interests do not align with the company. It is nice and high profile, but if it is happening, there are probably countless other actions being taken that hurt the company but benefit the new team.

[@gunkulator1]

To clarify: Upper management often has bonuses tied to stock price and a quick way to artificially inflate stock price is via company buybacks.

[@wingsabre]

When I was in college, I would go to BBB frequently, mainly because they had sales and things you needed starting out. I think this is one of those brands that essentially were devastated by the pandemic because remote learning has kept so many college kids at home.

[@williamnessanbaum7464]

I would go to BB&A because I needed Nizoral shampoo. When Shoprite started carrying it, there was no longer any need for me to shop at BB&A

[@simonh7954]

I just absolutely love your ability to put together a great story while explaining interesting yet complicated ideas. I can imagine you put a lot of work into this. It’s much appreciated. I always get excited when I see you have a new one! Thank you.

[@GeekTruth64]

I love that you mentioned the movie Click, that is something I associate a lot with Bed, Bath, and Beyond. Got to love Christopher Walken…

[@michaelhayes4537]

"Do you have a coupon?" Comedian John Pinette has a great sketch about this.

[@ItsTheRealJefe]

Always ahead of the game Company Man, as of 4/23 BB&B filed for chapter 11.

[@Luke_Go]

Sometimes a company deserves to go bankrupt. I feel bad for the employees

[@yell0wberry]

While I was friends, with some of the folks I worked with at the location in Westbury, New York, some of them scared me a little bit because it seemed that they felt they were going to be working for the company for the rest of their lives, instead of aspiring for something bigger and better

[@mikea5745]

Don't feel bad for the employees. We have a massive labor shortage right now. They'll be able to find jobs at better companies in no time

[@covfefe9254]

They won’t, and will not. 1B deal. 350m already received. Plus the BABY asset is worth ~1B itself. Bonds paid. Inventory OTW, relationships healed, national brands coming back. Probably go private though, spin baby off the shareholders as they receive a share premium for bbby possibly

[@covfefe9254]

@@yell0wberry I’m sure

[@kellerbballer50]

Lol, bag holder

[@wallstaple9125]

Not long before they’re the next Linens n Things, unfortunately. Always cozy to be in the BB&B stores, funnily it helps that they’re empty, but everything in there is overpriced these days

[@lengibbs3348]

They just filed for bankruptcy today.

[@cryangallegos]

Crazy how far they've fallen. We set up a wedding registry there in 2007 and own many of the appliances and dishes etc to this day from that time. We frequented the store for the next few years, especially with the 20% off coupons. I also remember them moving a ton of front floor space to As Seen on TV junk and completely overpriced Dyson stuff

[@jaysonovo4778]

I'd say it's pricy, and the internet made specialty stores not so fun to browse as they used to be. Before internet shopping was a big thing, I can recall loving to look around at BBB because you didn't always know what you were looking for, but you always found something cool you want but didn't know you ever wanted. It's sad to see them go, but they did a bad job staying with the times, like Sears. Where is places like Best Buy did a great job at coming into today's Era, making it so going to best buy to get what you want 1. Isn't pricier than Amazon or other online sources, and 2. Has a vast array of cool items.

[@JK-gm6kk]

Best Buy does indeed rule. The in store pickup feature is amazing.

[@Raskolnikov70]

I truly hate walking into a retail store and asking a question about something, only to be told by an employee "just check the website". I just drove all the way across town to visit your store and that's what you tell me??? I miss shopping the way things used to be for sure.

[@Leanne-mw8nm]

@@JK-gm6kk I didn't even realize that there were any Best Buys anymore in this country.

[@Code7Unltd]

>going to best buy to get what you want The last time I needed Best Buy was to pick up a replacement power supply in a pinch. The staff was of little help. Also, for being a 'tech store', there's more in the way of phone accessories and large "smart" appliances than computer parts. Most of the 'electronics' that aren't the aforementioned two there was videogames and home cinema equipment.

[@CommodoreFan64]

@@Leanne-mw8nm There are far fewer of them now, but they do indeed exist, as I had to deal with them during 2020 plandemic to buy a new dish washer after my old one crapped out. The main reason I used them, was my b-day is in July, they gave me a b-day discount in June 2020, and had what I, and my better 1/2 wanted(black American made Whirlpool touch panel dishwasher), wasted my time going to the store standing in line only for the salesman to say buy it online on their website, but by the time I got the damn thing with Best Buy calling me to say it was on back order(website said in stock) failing to process my credit card correctly, and being able to get an installer to put it in, it was the week before Halloween 2020. NEVER AGAIN!!! So when I needed a new Fridge about a month after I got the Dish Washer(I know bad luck, but they where both almost 20 years old), I went to Lowe's in person got my Whirlpool fridge in black, and had it 4 days later installed with them express shipping it from their warehouse at no extra cost, and correctly processing my credit card through their system. The Hell with Best Buy!!!!

[@perceivedvelocity9914]

I remember when the mall close to me opened up a BBB when I was a kid. This was around 1995 ish. It was a big deal back then. The brand was very popular. As a adult I have never bought anything there. IMO it was overpriced, even with a coupon.

[@kimshatteen222]

Thank you I have been waiting for you to cover this.

[@V1admir]

Great video as always and super timely

[@funky_galaxy]

Bro, I'm brazillian, so I don't know or haven't even heard of many of the companies you bring up on your channel but the way you present the information is so great you make me genuinely interested. Keep up the great work!

[@cgasucks]

Bro, I'm Canadian so I don't know any Brazillian companies over there.

[@funky_galaxy]

@@cgasucks I mean, I don't know canadian companies either (and neither does anyone know any brazilian companies) so I couldn't blame you lol. All I mean is that he makes me invested in the story of companies I've never seen :)

[@lipstickzombie4981]

I'm in the Middle East, a lot of his companies that he featured aren't present in my place. Doesn't stop me from enjoying their success stories and shitshows.

[@Jean-ni6of]

Was sorry to loose Linen & Thinks and will miss Bed, Bath & Beyond. Did miss the coupons from both and will now lose the selections from both. Both were fine stores which both had a good variety of merchandise well displayed. Shopping on line is not the same.

[@ludobillions]

They filed for Bankruptcy. Company Man, good job as always.

[@HRHolm-bi6zu]

My local BBB closed just last month, after almost 16 years at the same plaza where it opened, in Willowbrook IL. Lost our nearby Tuesday Morning store too, around 7 weeks ago now. Other nearby businesses closed since soon before the epidemic began include a Boston Market, Bakers Square Restaurant, and Fry's Electronics (in Downers Grove IL, a huge store). I miss *all* of these. The *total* list I've accumulated of stores, restaurants, and business institutions that have either closed or come-and-gone in the near-west Chicago suburban area in the last 40 to 50 years is stunning.

[@bg048]

Out of the 4 or 5 times that I have been there, I only bought two things for my kitchen on my first visit. The rest of the visits I left empty handed because most of their stuff is overpriced. They were charging 30 dollars for a little led plug in night light. 30 dollars! I'm sure that thing was worth 5 dollars at most. Like most people do, I just look up the same things at Amazon, Walmart, Wayfair, etsy, Ross, etc..

[@Raskolnikov70]

They send out a 20% off coupon every week, or you can just print one out for yourself. One of those places that inflates their prices and then offers discounts so people think they're saving huge amounts of money.

[@Corkoth55]

@@Raskolnikov70 20% off a $30 night light does not a good deal make.

[@CommodoreFan64]

the BB&B in my area is in the same shopping center as ROSS & TJ Maxx, then about 3 minutes behind it is a Walmart Supercenter, and just on the other side of town about 5 - 8 mins depending on traffic is Target, all them have better prices, and with Walmart/Target it's usually much better selections, and I can get whatever else I need while I'm there anyways, since going to town for us is a 30 drive. Hell even the Dollar General by me in my small town is stepping up their game with more selection, and bringing my town a Dollar General Market. There are just so many better Brick, and mortar store, and other selection online, that BB&B is just not worth the BS they offer.

[@jhoughjr1]

my radio shacl has had a single ultrasonic sensor in its bin at 49.99 that you can buy like 6 for 8 dollars anywhere on amazon. Capitalism eh.

[@Emily-ot5ri]

My local store opened in the 90s and was never updated or renovated in any way. It was always dingy, old, and rundown. I was shocked to see in the video that they were doing well at any point. They did have a nice product selection though. Nice hampers that weren’t just white plastic, lots of bedding choices. Sucks they won’t be an option anymore very soon.

[@masterdragonknight92]

I use to work at their Las Vegas Ecommerce warehouse and they had a boom in business during the pandemic . That kept them alive a few more years. I know they have shut down most of there warehouses. There is only two in operation at this moment and one is only operation with associates three days out of the week. It is only a matter of weeks before they fully go under. I feel bad for the people that gave most of their life's to this company and now have to start over.

[@ReginaldPriceSkillions]

I really love your channel man ❤

[@Yo_soy_Annna]

It's sad, because I remember them being a luxurious, expensive, desirable experience similar to Toys R Us. However, recently, we were considering places to make our wedding registry, and it made it belatedly obviously how outdated and unpopular the store has gotten. So interesting that there is a Company Man video backing this up now!

[@Elliottblancher]

Can you talk about bath and body works? I am curious how they come up and make their products

[@Ashtondragon99]

I haven't been in one of their stores for many years, i will usually go to Target for the same items but cheaper. I always saw BBB stores as overwhelming with the amount of stock they had, i had a hard time focusing on shopping in their stores, shelves up the the ceiling jammed with more bath towels then anyone person could use, it felt claustrophobic and i didn't want to spend hours trying to find a specific item. Target felt more welcoming and easier to traverse as i would rather get in and get out, plus i could actually focus on what i needed. There is a point where too much stock is a bad thing.

[@teamsteed1]

Thank you for posting the video. I've always wondered what happened to that retail store.

[@robertnichols2283]

I recall going to BB&B in 2016 and 2018 and finding all kinds of stuff that I wanted I went back in 2022, and there was nothing there that I wanted The selection had changed for the (disastrously) worse I see no reason to go back

[@robertnichols2283]

… And the BB&B in my town is now closing 🫤

[@villipend]

My experience here in Canada as well. The transformation was stunning. Most products were the same as could be found at Walmart and way cheaper there. If you throw in Amazon there was no reason to ever shop at BB&B.

[@TripleCharged]

I haven't even thought about Bed Bath And Beyond for years. I was given a giftcard for christmas so I went to what I thought was my local store, but it had just recently closed down. So then I drive to the next one around 30 minutes away and they were closing with 10% store-wide discounts. It was about what I expected.

[@diannt9583]

I just (yesterday) discovered that the local BB&B is closing. I am extremely disappointed. Yes, I can buy a lot of what they sell online - but with items that are fabric - (i am specifically interested in refurbishing my bath towels and bath floor rugs) -- online gives one NO idea of texture, quality or an accurate gauge of color.) I went in yesterday and could find nothing in the color I want for the bathroom rugs. Although for the guest bath I did find good choices for a towel set there. So sad. Online, for these sorts of things you will have no concept of texture, feel, and quality. I have no issue buying appliances or other tools on-line - it is just disappointing this is happening. I talked to an employee during checkout - he has no idea what his own future will look like.

[@petehealy9819]

Interesting and insightful analysis. My wife and I were occasional but still fairly regular BBB customers. As a fairly savvy consumer and a retired FMCG marketer, I can say that the one thing that pissed us off was how the 20% coupons always seemed to hit our mailbox days *after* we bought something there - to the point where it felt data-driven, not simply coincidental. Then, in BBB's last couple of months, coupons seemed to be in our mailbox twice a week. Our response was "eff off" and I don't miss them a bit.

[@PaulBorcherding]

I have been waiting for this video ever since they announced the bankruptcy. The store in Topeka is closing down soon.

[@MasterMalrubius]

Yeah. Ours is just a warehouse location now.

[@runrafarunthebestintheworld]

Yep three stores here in San Diego are closing too. I wouldn't be surprised if it's gone entirely though.

[@coolcat365]

I have already heard from a few videos that rumors from employees and store managers from several locations have heard from corporate that chapter 7 bankruptcy may be coming so unless some other company comes to save the day. The days for bed bath and beyond are over in my opinion.

[@Traysandor]

It's more likely that they go under and most of their important stock is liquidated off to Amazon to be resold online.

[@Michelle_B.]

My local bed bath took a huge hit when they remodeled and took away almost 60% of products/brand names and just had a few left. Now it’s just sad seeing a once bustling store empty.

[@chrisbonde7488]

Such a great channel!

[@nkwan3097]

One of my favourite stores back in the day. Even a few years ago when I lived in a remote area for work I was able to buy so much online with free shipping and if anything was damaged or missing their customer service was incredibly pleasant to deal with. Last few years has not been kind to them. I try to go there when I’m looking for something specific but the store is so stupidly overwhelming, no one is ever in there so it makes it super awkward to shop when every worker is looking at you out of boredom (feel like I’m in a ghost town), most of the time what I need is out of stock and everything is so over priced. I only go if I have no other choice or I happen to need something I know they have for sure. They also managed to make online as overwhelming as in store. The most recent things I bought were their exclusive brands but the quality did not last. Really unfortunate to see it go downhill.

[@shoyuramenoff]

Would recommend looking at Retail Archeology's Bed, Bath, and Beyond store visit videos. Definitely demonstrates why the store is doing so poorly.

[@jaycenzimbeck7638]

I'm glad you mentioned Click right off the bat because Click is the only reason I know the store exists. There's never been one near me. I want to say I've been in one once or twice when I was younger, but the only reason I remember those visits is because I was like "Oh hey! The place from Click!"

[@cooldude8551]

Pour this one out to the homie

[@TheJereld]

All I know is, "Bed, Bath, and Beyond coupons never expire!"

[@susanmiller-pinhey1682]

That used to impress me too…but the last few times I visited our local BB&B it was dirty, appeared neglected, inventory was vastly reduced…really depressing.

[@jeffreyfisher3115]

Well.

[@xanderunderwoods3363]

I worked there for a long time and our sales were crazy high, so shocked it collapsed, terrible company but amazing co workers

[@Optopolis]

By far, my biggest point in annoyance of them going is because they are a specialty store. It's the reason I shopped there, they had unique stuff nobody else had. I'll miss my store in Cheyenne, Wyoming, and I will be even sadder if all the ones around me close!

[@vaderladyl]

They did have a lot of unique stuff but then came Amazon and other retailers with those unusual items as well and for better prices, I stopped shopping there.

[@rickwilson4077]

I used to work here and truthfully, I loved it for a few years. I was treated right compared to other retailers, but the end was rough. For a time, it felt unique and I think that was partly because of the founders. I am going to miss the store, still could find amazing products for dirt cheap even towards the end. The last store that I worked at is one of the stores closing. I will miss it.

[@MsRockstar275]

Same, wasn’t so bad compared to other jobs I’ve worked in

[@stackdsp]

Love your channel and another great video. Would love to see you do a video on Milton Bradley or mellow mushroom.

[@AKayfabe]

I have never been to a Bed Bath and Beyond, but I bet that a lot of people with less money for things around their homes, just get such items at Target, Walmart, Kohls or online. It always seemed expensive to me, anytime I ever looked and saw BB&B online ads I also get the feeling that people would shop at a store like that when they first moved to a new home or bought a house and wanted matching and nice new things. And no one’s doing that anymore, no one can afford a house, no one can afford fancy towels and bedroom sets, and are going to dollar stores for things like soap dishes etc

[@tamaradavis3693]

I like the store, and the non-expiring coupons, but the prices are SO HIGH, that I won't shop there anymore. UNLESS, I need something incredibly specific, incredibly quickly; otherwise, it's Amazon or similar.

[@UncleJrueForTue]

People realized they can't get reality warping remotes, and the franchise never recovered.

[@ebonimom6964]

Worked there from 2016-2017. In August of 2017, they laid off 14 key holders from my store. The issue is that they focused too much on customer service that they'll rather make the customer happy instead of making profit. People would exploit this. For instance, the return policy was return anything, no questions asked. No time limit, no tags, mostly didnt need a receipt. So essentially, you can just buy 1 thing and exchange it when it was time for a new one. We lost a ton of money that way. Buy a $400 pot and pan set, and you can exchange it for a new one when it gets old and worn. And you can do this indefinitely as long as they still carry the product. People would steal items from the target next door and bring it to us to return and we couldnt do anything about it. I quit shortly after they laid do many managers off. I could tell it was going downhill

[@MsVideogamer]

All the Canadian stores closed so you really hit the nail with this one

[@DarkEnv2]

Yeah, it’s sad to see them fall this far. I still shop there at times but not as often as I use to. Unfortunately my local store is one of the stores that’s closing soon. Fact is Amazon is easier and more convenient for the majority of items. The thing that always got me to use Bed Bath & Beyond was definitely the coupons and deals and if they didn’t have one I’d check places like Kohls to compare. My hope is they can make a comeback but unfortunately the road ahead for stores like these are difficult right now.

[@CappyIsCool]

The last time I went to a Bed Bath & Beyond was during Black Friday while the one closest to my father's house was having a store closing sale. I hadn't been to a Bed Bath & Beyond store for some years prior. As for the company, I think it's gonna end up filing for bankruptcy pretty soon and go out of business completely. The damage has pretty much already been done for them.