Configure Skill-Based Ticket Assignments in Zoho Desk

In this video, we dive into how to use skills in Zoho Desk to optimize and automate ticket assignments. Learn how to define skill types, set up criteria, and assign tickets based on agent expertise. Follow along to improve your support efficiency by mastering skill-based assignments.
Learn More about our Desk Team Training Course:
zenatta.com/zo...
🚨 UPCOMING MONTHLY TUTORIAL 🚨
Zoho One | All 46+ Apps Explained
January 21, 2025, 10:00 AM Pacific Standard Time
club.zenatta.c...
Don't Miss Any Zoho News, Tips, Events & More
Subscribe To Our Newsletter - zenatta.com/ne...
💥 Zoho Team Training Programs 💥
Train Your Team In Less Than A Week!
👉zenatta.com/tr...
👇 SUBSCRIBE 👇
♦️ KZbin - / @zenatta
♦️ Newsletter - zenatta.com/ne...
♦️ Twitter - / zenattaconsult
♦️ Facebook - / zenattaconsulting
♦️ LinkedIn - / zenatta
🧠 OTHER RESOURCES 🧠
♦️ Resource Library - zenatta.com/re...
♦️ Events - club.zenatta.c...
♦️ Club Zenatta - club.zenatta.com/
💻 ABOUT US 💻
We don’t just implement Zoho tools-we create lasting impact. At Zenatta, a proud Zoho Premium Partner and the US Zoho Partner of the Year for 2024 , we deliver systems designed to empower teams, streamline operations, and drive success across your business.
Through this platform, our mission is to provide actionable tips, detailed guides, and expert insights to help you maximize your Zoho experience and achieve your business goals.
🛑 NEED ZOHO HELP? 🛑
Visit - zenatta.com/
#Zoho #ZohoDesk #Skill