Conflict De-escalation Tactics

With safety as the highest priority, Regents Professor of Communication Chris Segrin reviews conflict de-escalation tactics, or how you "turn down the heat" when an interpersonal interaction with someone is getting out of control. Topics include the nature of human conflict, the arc of conflict and where to intervene, and useful tools and methods.
Chris Segrin is the Steven and Nancy Lynn Professor of Communication and the head of the University of Arizona Department of Communication. This video is part of the “Our Workplace” video series, presented by the College of Social and Behavioral Sciences Faculty Affairs & Inclusion team.